Meetings, Meetings, Meetings!: In-House

Be able to manage and chair meetings even more effectively and efficiently

Know how to make the most of the &'before', &'during' and &'after' phases of the meeting

Understand how to stimulate and facilitate discussion to maximise engagement

Know how to make sure contributions are heard and taken note of

Know how to clearly define the purpose of a meeting, and prepare a realistic agenda

Be able to handle negative, time-wasting and disruptive behaviours effectively

Know how to get a meeting off to a good start and &'stamp your mark' on it

Learn how to manage conference call meetings in a way that keeps people's attention

Know how to ensure actions are recorded and followed up

What drives you crazy about meetings?

How and why a meeting can go wrong - and right

A benchmark of good practice

Key factors that lead to shorter, productive meetings

What makes someone a really good chairperson/manager of a meeting?

How the role of the chairperson may be different in different kinds of meetings, including:Cascade / briefing / update meetingsTeam meetings and 1:1 meetingsDiscussion, debate or decision-making meetingsFeedback meetingsBrainstorming / blue-sky meetingsReview and &'lessons learned' meetings

Planning ahead of time and setting things up to succeed

How to draw up an agenda that works - and making sure it's distributed ahead of time

Essential preparation to ensure success

Managing the meeting process

Getting off to a good start by setting the scene

How to keep the meeting on track and to time

Encouraging and facilitating the discussion

The power of summaries to clarify understanding

Managing group dynamics

Reading the group / meeting

Dealing with people who waste time, are negative or hold side conversations, etc

How to handle disagreement / conflict

Bringing the meeting to a successful close

Ensuring everything has been covered

Why it's important to distribute minutes ASAP

How to make minutes as effective as possible

Best practice for recording the most important discussions and agreements made / actions to be taken

Following up on action points

Showing personal leadership by pointing out when the meeting isn't working - because it's gone off track or people are getting bored

The importance of taking individual responsibility

Looking for ways of supporting the process or being aware of time-keeping

What to consider in conference calls

The ingredients for success

How to avoid common problems

Review

Personal action planning

Next steps