Harpenden

<h2>Leadership in a Day!</h2><p>As with most things in life, knowing the theory is one thing, but putting it into practice can be quite another. Much has been written about leadership and there are many theories and models out there.</p><p>This very practical one-day course will give you an overview of the theory but the main focus is on:</p><ul><li>helping you understand your own natural leadership style</li><li>practical learning to help you to become a more effective leader</li></ul><h3>Learning objectives</h3><p>You will leave the day able to:</p><ul><li>Recognise the traits and characteristics of good leaders</li><li>Appreciate the differences between leadership and management</li><li>Understand your preferred leadership style and the impact it might have on others</li><li>Practice the core elements of good leadership</li><li>Understand what style of leadership is appropriate for different situations and people</li><li>Use your coaching and delegation skills to better effect</li><li>Initiate - and implement - a personal development action plan</li></ul><p>Above all, the workshop will help you fulfil your desire and determination to inspire the people you lead to greater levels of achievement.</p><section>
                    <h3>Introduction</h3><ul><li>Objectives</li><li>Exercise: Icebreaker</li></ul><h3>What is leadership?</h3><ul><li>Exercise: &amp;'Good leader / bad leader'<ul><li>Thinking of leaders we have experienced, what made the good ones good (and the bad ones bad)?</li></ul></li><li>The elements of leadership<ul><li>Traits and characteristics</li></ul></li><li>Brief review of key writers on leadership</li></ul><h3>Leadership in practice</h3><ul><li>Exercise: &amp;'Sorting the packs'</li><li>Exercise: &amp;'House of cards'<ul><li>Being clear about what's expected</li></ul></li><li>Task / team / individual<ul><li>Are you spending enough time on the right things?</li></ul></li><li>Situational leadership<ul><li>Different styles for different situations</li><li>Supporting</li><li>Coaching</li><li>Delegating</li><li>Directing</li><li>Maturity levels</li></ul></li></ul><h3>Leadership and management</h3><ul><li>Exercise: The ball of recall</li><li>Leadership v management - what's the difference?</li><li>Managing others<ul><li>Getting the best out of people</li><li>Understanding motivation</li></ul></li><li>Leading through coaching<ul><li>Building rapport</li><li>Effective use of questions</li></ul></li></ul><h3>Leadership and delegation</h3><ul><li>Letting go<ul><li>Learning to participant effectively</li><li>Understanding the key elements of effective delegation</li></ul></li><li>Coaching and delegation skills</li><li>Exercise: Role plays</li></ul><h3>Conclusion</h3><ul><li>Summary</li><li>Personal development action planning</li><li>Key learning points to take away</li><li>What are you going to do differently?</li></ul>


                </section>

Maximum Performance

Leadership in a Day!

<p>This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help.</p>Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to:<ul><li>Increase their effectiveness through proper preparation</li><li>Construct attention-grabbing opening statements</li><li>Help potential clients feel comfortable agreeing to a meeting</li><li>Develop tactics for responding to difficult excuses and objections</li><li>Stress the benefits of a face-to-face consultation</li><li>Develop and enhance their questioning and listening skills</li><li>Prevent customers cancelling booked appointments</li></ul><section>
                    <h3>1 Introduction to appointment setting</h3><ul><li>Key trends that have changed the way people buy today - and will buy tomorrow</li><li>Why many sales people avoid picking up the phone</li><li>The difference that makes a difference - what makes a good appointment-maker?</li></ul> <h3>2 Before you pick up the telephone</h3><ul><li>It all starts with a plan...</li><li>Who and what to focus our attention</li><li>How much research should we undertake and why?</li><li>Setting primary and secondary objectives</li></ul> <h3>3 Making your approach</h3><ul><li>Key considerations</li><li>Every call is an opportunity - creating a positive mind-set</li><li>Using a structured approach</li><li>Using partnership language</li></ul> <h3>4 Gaining an insight into the customer's needs</h3><ul><li>How to quickly 'tune in' to your customers, so that you can serve them more easily</li><li>Developing speech patterns that put customers at their ease</li><li>Using effective questioning and listening skills</li><li>Finding and building pain points</li></ul> <h3>5 Dealing with excuses and objections</h3><ul><li>Pre-empting potential excuses</li><li>Developing techniques for responding to client objections</li><li>Keeping the door open for future contact</li></ul> <h3>6 Securing the appointment</h3><ul><li>Selling the benefits of a consultancy meeting</li><li>Techniques for avoiding cancelled appointments</li><li>Gaining commitment</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

The In House Training Company

Office Skills & Productivity

Professional Selling Skills (PSS)

Meeting Skills

Counselling Skills

Presentation Skills

Interview Skills

Appointment setting (In-House)

<p>This one-day workshop is designed to give you an awareness of the fundamentals of Microsoft Excel and, in particular, to give you the confidence needed to efficiently create, edit and manage spreadsheets.</p>This course will help participants:<ul><li>Create tables</li><li>Use functions</li><li>Manage rows and columns</li><li>Write formulas</li><li>Manage sheets</li><li>Use content formats</li><li>Handle larger tables</li><li>Create reports and charts</li></ul><section>
                    <h3>1 Creating a table</h3><ul><li>Creating an Excel table from scratch</li><li>Wrapping text in cells</li><li>Speeding up data entry using AutoFill</li><li>Sorting columns</li></ul> <h3>2 Inserting function</h3><ul><li>Inserting function calculators</li><li>Using AutoSum to sum numbers</li><li>Statistical calculations AVERAGE, MAX and MIN</li></ul> <h3>3 Table rows and columns</h3><ul><li>Inserting and deleting rows and columns</li><li>Adjusting multiple column widths and row heights</li><li>Hiding and unhiding rows and columns</li></ul> <h3>4 Formula writing</h3><ul><li>The basics of formula writing</li><li>Understanding mathematical symbols</li><li>Using multiple mathematical symbols in a formula</li><li>When to use brackets</li><li>Troubleshooting calculation errors</li></ul> <h3>5 Managing sheets</h3><ul><li>Inserting, renaming, moving and deleting sheets</li><li>Copying a worksheet to another file</li><li>Copying a table to another sheet</li></ul> <h3>6 Managing content formats</h3><ul><li>Applying data formats</li><li>Managing number formats</li><li>Controlling formats with the Format Painter</li></ul> <h3>7 Managing larger tables</h3><ul><li>Applying freeze panes to lock tables when scrolling</li><li>Sorting on multiple columns</li><li>Using filters to extract table information</li></ul> <h3>8 Creating and modifying charts</h3><ul><li>Creating a pie chart</li><li>Creating a column chart</li><li>Inserting chart titles and data labels</li><li>Controlling chart formatting</li><li>Changing chart types</li></ul> <h3>9 Printing</h3><ul><li>Previewing and printing tables and charts</li><li>Modifying page orientation</li><li>Adjusting print margins</li><li>Printing a selection</li></ul> <h3>10 Calculating with absolute reference</h3><ul><li>The difference between a relative and absolute formula</li><li>Changing a relative formula to an absolute</li><li>Using $ signs to lock cells when copying formulas</li></ul> <h3>11 Pivot tables</h3><ul><li>Create a pivot table report</li><li>Insert a pivot chart into a report</li></ul> 


                </section>

Office Skills

Excel Analytics

Microsoft Excel

Microsoft Office

Spreadsheet

Excel - introduction (In-House)

<p>How to protect your cash flow</p><p>In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses.</p><p>This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible.</p>The course will help you:<ul><li>Understand your debtors and communicate with them accordingly</li><li>Develop a strategy for more effective debt collection</li><li>Make every call count</li><li>Handle difficult calls</li><li>Reduce the amount of time you need to spend on chasing payment</li><li>Increase your collection rates</li></ul><section>
                    <h3>1 The debt collection process</h3><ul><li>Understanding the reasons behind payment default</li><li>Looking at the debt situation from the customer's point of view</li><li>Developing a strategy for effective debt collection</li></ul> <h3>2 Advanced telephone communication skills</h3><ul><li>Techniques for speaking to the person responsible for paying the debt</li><li>How to gain the customer's trust when discussing debt</li><li>Telephone collection skills best practice</li><li>Key phrases that keep the conversation positive and open</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Different types of question</li><li>Using high-gain questions to uncover key information</li><li>Active listening that will help you understand what customers are really saying</li><li>Leading with examples and high-impact questions</li><li>Summarising and restating</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>Identifying objections</li><li>Preparing suitable responses</li><li>Probing objections and ways to overcome them</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Learn how to negotiate an agreement to suit both parties</li><li>Summarising actions for you and the customer</li><li>Ending the call professionally</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>Understand different personality types</li><li>The correct way to respond to an upset customer</li><li>Ways to calm angry customers (and handle verbal attacks)</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

Credit Control

Business Communication Skills

Debt Management

Dealing With Difficult Customers

Credit Controller

Getting paid - telephone tactics for debt collection (In-House)

<p>Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances.</p>This course will help participants:<ul><li>Appreciate the benefits of the appraisal process</li><li>Assess standards of performance objectively</li><li>Plan and prepare for appraisals effectively</li><li>Conduct a well-structured appraisal meeting</li><li>Acquire the essential skills required for effective appraisals</li><li>Improve their ability to discuss difficult issues more confidently</li><li>Identify training and development requirements</li><li>Agree clear and measurable development objectives</li><li>Complete essential paperwork</li><li>Understand the need to facilitate continual informal dialogue between appraisals</li></ul><section>
                    <h3>1 Introduction and course objectives</h3> <h3>2 The appraisal process</h3><ul><li>The aim of the appraisal process</li><li>Understanding the bigger picture - the appraisal process as part of the employee development process</li><li>The benefits of the appraisal process</li><li>Common pitfalls</li><li>Five steps to an effective performance appraisal</li></ul> <h3>3 Step 1 - Assessment</h3><ul><li>Using job standards as the basis for objective assessment</li><li>Assessment of previous objectives</li></ul> <h3>4 Step 2 - Preparation</h3><ul><li>Documentation required</li><li>Data on each appraisee</li><li>Planning the meeting</li></ul> <h3>5 Step 3 - The meeting</h3><ul><li>The skills of appraisal interviewing</li><li>The structure of the appraisal interview</li><li>Dealing with poor performance and difficult situations</li><li>Taking notes and completing documentation</li></ul> <h3>6 Step 4 - Planning ahead and objective setting</h3><ul><li>Identifying action to improve performance and enhance skills</li><li>Establishing relevant training needs</li><li>Agreeing SMART performance objectives</li><li>Formulating a personal development plan</li></ul> <h3>7 Step 5 - Action after the interview</h3><ul><li>Essential paperwork</li><li>Follow-up and action required between appraisal interviews</li><li>Continuing informal dialogue</li></ul> <h3>8 Video case study</h3><ul><li>Bullets</li></ul> <h3>9 Conclusion</h3><ul><li>Course review / discussion</li><li>Preparation of action plans for building on the skills learnt</li><li>Close</li></ul> 


                </section>

Performance Management

Coaching Skills

Practice Assessor

Manager Training

Appraisal

Assessor Training

Appraisal skills (In-House)

<h2>Dealing with Change: In-House</h2><p>Change happens! It's pointless trying to ignore it or resist it - neither of these is an effective strategy for making your life easier or furthering your career.</p><p>We all need to embrace change positively. But that's easier said than done. This workshop will help. It's an opportunity to understand how we're all affected by change in different ways and to explore a range of possible responses to it. You'll leave the session with practical tools and techniques that enable you to embrace change in a way that promotes and sustains success, both organisationally and personally.</p><ul><li>Understand why most people find change challenging when they have limited control over it</li><li>Be aware of the KÃ¼bler-Ross change curve and know how to manage your emotions better</li><li>Understand how people cope with change differently and the strategies they use</li><li>Recognise the role beliefs play in resisting and embracing change and how to reframe limiting beliefs</li><li>Know what you can do to support change initiatives and think creatively to make things work</li><li>Be more aware of the need for change and the role you can play in challenging the status quo</li></ul><section>
                    <h3>Why change is constant</h3><ul><li>Today's environment</li><li>Change and personal career success</li><li>Change and organisational success</li></ul><h3>Understanding change</h3><ul><li>Personal experiences of change</li><li>What neuroscience tells us about how people deal with change</li></ul><h3>The Kubler-Ross curve</h3><ul><li>Exploring the KÃ¼bler-Ross change curve<ul><li>Shock</li><li>Denial</li><li>Frustration</li><li>Depression</li><li>Experiment</li><li>Decision</li><li>Integration</li></ul></li><li>How to move through the curve in a healthy way and deal with emotions rather than store them up</li><li>Change questionnaire - the SARAH model</li><li>How to manage our sense of control (using the circle of concern and the circle of influence) to help us let go of the things we cannot control in times of change</li></ul><h3>Managing emotions</h3><ul><li>The importance of experiencing emotions rather than suppressing them</li><li>How we can hear the messages our emotions bring to us</li><li>How labelling emotions can help alleviate them</li><li>The PTFAR model for managing emotions<ul><li>Programming</li><li>Thoughts</li><li>Feelings</li><li>Actions</li><li>Results</li></ul></li></ul><h3>Coping strategies for change</h3><ul><li>Control v escape coping</li><li>The transactional model of coping</li><li>How to choose the most appropriate strategy</li></ul><h3>Beliefs and change</h3><ul><li>How beliefs drive behaviour</li><li>Limiting and empowering beliefs</li><li>How to reframe beliefs</li></ul><h3>Be a change agent</h3><ul><li>Change isn't all 'top-down'</li><li>Disruptors in the marketplace</li><li>The aggregation of marginal gains</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Dealing with Change: In-House

<p>This is a highly participative workshop aimed at giving line managers additional strategies, skills and confidence to handle the myriad of sensitive and challenging issues that may arise in the workplace. It will provide practical tools and tips for dealing with these issues appropriately, in accordance both with the client's internal policies and procedures and with any relevant employment legislation. The programme will encourage group discussion and will allow participants time to raise any specific issues they find the most challenging to handle.</p>
<p>The emphasis is on encouraging managers to manage positively and proactively, to role model appropriate behaviour, to recognise issues at an early stage and to take prompt action to resolve concerns informally or formally as appropriate.</p><ul><li>RECOGNISE WHEN AN ISSUE IS SENSITIVE</li><li>KNOW HOW TO HANDLE IT, WHETHER THROUGH INFORMAL ACTION OR FORMAL PROCEDURES</li><li>ENSURE THAT THEY ACT IN ACCORDANCE WITH YOUR ORGANISATION'S POLICIES AND PROCEDURES</li><li>IMPROVE THEIR FEEDBACK SKILLS</li><li>DEAL EFFECTIVELY WITH CHALLENGING RESPONSES</li><li>MANAGE ONE-TO-ONE MEETINGS APPROPRIATELY</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Course objectives and benefits from attending this course</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. Handling sensitive issues well</h3><ul><li>Types of sensitive issue</li><li>What makes an issue sensitive?</li><li>Why are these situations difficult to manage?</li><li>Participants' experiences and challenges</li></ul><h3>3. The organisational context</h3><ul><li>Quiz to refresh participants' understanding of relevant legislation such as discrimination and dismissal law</li><li>Relevant policies and procedures</li><li>Roles, responsibilities and sources of support</li></ul><h3>4. Personal issues</h3><ul><li>What personal issues may affect work?</li><li>Dealing with health issues, eg, disability, stress and mental illness, terminal illness, etc</li><li>Alcohol and drug addiction</li><li>Changes to circumstances, eg, divorce, bereavement, etc</li><li>Group exercise on strategies for handling personal issues</li></ul><h3>5. Dealing with sensitive issues</h3><ul><li>Checklist of 'managerial' skills</li><li>A conversational approach: preparing for and holding the meeting</li><li>Group exercise: understanding and managing emotional reactions in others</li><li>Managing your own emotions</li></ul><h3>6. Other sensitive issues</h3><ul><li>Group exercise focused on other sensitive issues relevant to the group such as personal hygiene, personality clashes, appearance at work, capability and performance issues, etc</li><li>Practical tips and strategies including how to give effective, constructive feedback</li></ul><h3>7. Skills practice</h3><ul><li>Preparing for, and conducting, a meeting around a sensitive situation and / or managing challenging responses</li></ul><h3>8. And finally...</h3><ul><li>Open forum - remaining challenges and 'what if' scenarios</li><li>Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively</li><li>Review and close</li></ul>


                </section>

Handling Sensitive HR Issues

<h2>Presentation Skills: In-House</h2><p>Presenting with confidence is an essential business skill.</p><p>Whether you are delivering a client presentation or addressing an internal gathering, good presentation skills are crucial for success.</p><p>This programme cover the foundation skills you need to improve the impact, clarity and structure of your presentations. Master the physical factors, harnessing the power of non-verbal communication. Engage your audience. Learn how to structure your presentation for best results. Deal with questions more effectively. Boost your confidence. And learn to enjoy doing it!</p><p>You will be expected to bring a 3-minute pre-prepared presentation to the workshop. You'll get supportive feedback to ensure that you leave the session with greater confidence and competence to present effectively in any situation.</p><ul><li>Have a benchmark for what powerful presenters do and don't do</li><li>Know how to structure a presentation to maximise impact and engagement</li><li>Be able to master the use of posture and gesture for maximum impact</li><li>Be able to avoid 'death by PowerPoint'</li><li>Improve your ability and confidence to get buy-in to your ideas</li><li>Feel more confident when handling questions or challenges</li></ul><section>
                    <h3>Handling nerves, feeling confident</h3><ul><li>What makes someone a confident presenter?</li><li>Why feeling nervous is a normal human reaction to being in the spotlight</li><li>The mindset that will help you be a confident presenter</li><li>Techniques for handling nerves</li><li>The matrix of authentic presenting</li><li>Pre-prepared individual presentations (3 minutes max) - practice activity</li></ul><h3>2 The 3Vs of powerful presenting</h3><ul><li>The three primary channels of communication - Visual, Vocal and Verbal.</li><li>Bringing the 3Vs to life - practice activity</li></ul><h3>3 Avoiding 'death by PowerPoint'</h3><ul><li>Hints and tips to make PowerPoint powerful</li><li>Participants receive coaching from other participants and the trainer on their slides - what's working and what needs to change? </li></ul><h3>4 Delivering with passion</h3><ul><li>How to ensure that you are the presentation, not your slides</li><li>Unscripted individual presentations - practice activity</li></ul><h3>5 Creating and structuring an audience-centred presentation</h3><ul><li>Why the best presentations are audience-centred</li><li>Organising materials to make presentations relevant and compelling</li></ul><h3>6 Getting your key messages across</h3><ul><li>If you don't get your key messages across clearly, you will never achieve the outcome you want</li><li>Reducing the pre-prepared individual presentations from 3 minutes to just 90 seconds - individual activity</li></ul><h3>7 Managing audience attention spans</h3><ul><li>How to keep your audience engaged</li><li>How attention typically varies throughout a presentation</li><li>Review the structure of the 90-second presentations and improving them - group activity</li></ul><h3>8 Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Presentation Skills: In-House

<p>Sickness absenteeism is still a problem for the UK. According to recent CIPD surveys, average sickness absence continues to increase year on year in many organisations and such absence is particularly significant in the public sector, where it is now 50% higher than in the private sector. The need to manage sickness absence effectively and consistently remains a challenge for many organisations, as does balancing a robust approach alongside a desire and need to treat individuals sensitively and with compassion and respect.</p>
<p>This workshop equips managers with the knowledge, skills and confidence to manage sickness absence proactively and appropriately in accordance with your organisation's policies, best practice and legal considerations.</p><ul><li>UNDERSTAND THE IMPACT OF SICKNESS ABSENCE AND THE NEED TO MANAGE ABSENCE FAIRLY, CONSISTENTLY AND APPROPRIATELY</li><li>UNDERSTAND THE ROLE AND RESPONSIBILITY OF LINE MANAGERS AND HOW TO WORK EFFECTIVELY WITH HR AND OTHER SOURCES OF SUPPORT SUCH AS OCCUPATIONAL HEALTH</li><li>ADOPT A POSITIVE AND PROACTIVE APPROACH TO MANAGING SICKNESS, INCLUDING CONDUCTING EFFECTIVE RETURN TO WORK INTERVIEWS</li><li>MANAGE DIFFERENT TYPES OF ABSENCE, INCLUDING SHORT-TERM PERSISTENT ABSENCE AND LONG-TERM ABSENCE, AS WELL AS CONTINUING HEALTH ISSUES THAT HAVE AN IMPACT ON WORK</li><li>BUILD CONFIDENCE IN ADDRESSING SENSITIVE ISSUES, INCLUDING SUPPORTING AND MANAGING EMPLOYEES WHO HAVE A DISABILITY, AND ISSUES SUCH AS MENTAL HEALTH, WORK RELATED STRESS, ETC.</li></ul><section>
                    <h3>1. Introduction</h3><ul><li>Course objectives and benefits from attending this course</li><li>Participants' experience and confidence in this area</li><li>Personal objectives</li></ul><h3>2. The context</h3><ul><li>Understanding the impact of absence and health issues at work</li><li>Different types of absence - short-term and long-term absence</li><li>Understanding disability</li><li>Balancing the need to manage absence fairly while treating individuals with compassion and respect</li><li>What is expected from an employer and from employees in relation to managing absence</li></ul><h3>3. Managing sickness absence</h3><ul><li>Sickness absence policy and procedures</li><li>Clarifying roles and responsibilities - manager, employee, HR, Occupational Health, EAP, etc</li><li>Notification and certification of absence - what happens in practice?</li><li>What happens when someone returns? Conducting effective return to work interviews</li><li>Monitoring absence and understanding trigger points</li><li>An overview of key stages in managing absence informally and formally, including formal reviews and dismissal</li></ul><h3>4. The law</h3><ul><li>Legal requirements and risks associated with unfair dismissal claims</li><li>Understanding discrimination, what is a disability in law, and reasonable adjustments</li><li>Case law</li></ul><h3>5. Having the conversation</h3><ul><li>On-going short-term persistent absence with a pattern, potentially a disability; knowing when to escalate</li><li>Long-term absence, working with Occupational Health, and consideration of dismissal</li><li>Work-related stress and mental health issues affecting conduct at work</li><li>Working proactively to support attendance, eg, flexible working, phased returns to work, reasonable adjustments</li></ul><h3>6. And finally...</h3><ul><li>Open forum - remaining challenges and 'what if' scenarios</li><li>Action planning - identifying how participants will transfer this learning into the workplace and what else they may need which will help them to do this effectively</li><li>Review and close</li></ul>


                </section>

Managing Absence and Health Issues Effectively

<h2>Team Identity Day</h2><p>All teams need to step back periodically and think about direction, where they have been and where they are going.</p><p>If a team is giving cause for concern, whether subjectively in terms of perception or more objectively in terms of its performance metrics, it may well be that the team is not functioning as well as it could with its existing resources. If there is no shared sense of purpose - no vision, no mission - then it is all too likely that energies are not being properly directed, that inefficiencies are arising and that the team is failing.</p><p>Equally, a newly formed team - or a recently restructured one - needs to focus first on the bigger picture before it can get down to the job of service delivery.</p><p>In situations such as this, a team identity day can be invaluable, helping the team establish a sense of direction, of purpose, of identity.</p><h3>Learning objectives</h3><p>This workshop usually has two very specific outcomes. First, a draft (or revised) vision and mission statements, sometimes expressed as a 'Team Charter'. And secondly, an agreed set of next steps. Individual participants tend to come away from the event, inspired and motivated, with an increased sense of purpose and commitment and a better understanding of their own role as well as that of the team as a whole.</p><section>
                    <h3>Introductions / scene setting</h3><ul><li>Why are we here?</li><li>What do we all want to achieve?</li><li>What will be important to ensure we get the most from the day?</li></ul><h3>Beginning the journey to team identity</h3><ul><li>In what way we do we operate as a team now?</li><li>What examples do we have of working well together?</li><li>What are some of our biggest practical challenges in working together?</li><li>Team SWOT analysis</li></ul><h3>Who are our competitors?</h3><ul><li>Internal and external? (Depending on context)</li><li>Can they provide a better service than us?</li><li>What are the consequences for us as a team?</li></ul><h3>Team perception</h3><ul><li>How are we perceived by the business?</li><li>How are we perceived by our clients/customers/end users?</li><li>How do we see ourselves?</li><li>How do we see ourselves in the future?</li></ul><h3>Added value</h3><ul><li>What is added value?</li><li>How can we provide it?</li><li>Are we focusing on the right things?</li><li>Want v need v expect</li></ul><h3>Our team identity</h3><ul><li>Who are we and what do we do?</li><li>Why does our team ultimately exist?</li><li>What are we here to deliver?</li><li>Who relies on us?</li><li>Who do we rely on for success?</li><li>What consistencies in delivery must we demonstrate?</li></ul><h3>Our vision for success</h3><ul><li>What is a vision?</li><li>Why do we need a vision?</li><li>What is our draft vision statement?</li><li>What is a mission?</li><li>What is our draft mission statement?</li></ul><h3>Review</h3><ul><li>What is our team vision?</li><li>Do we have clarity about our team identity and approach?</li><li>What is our team charter?</li><li>What are some of our immediate next steps?</li></ul>


                </section>

Team Identity Day

Bournemouth

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The primary audience for this course is any IT, facilities or data centre professional, who are involved in the design/build, renovation or relocation of a mission-critical data centre.</p>Overview<p>This 5-day course is designed to prepare participants to analyse a given business case and perform technical evaluation for a project plan and a set of designs for the implementation of a mission critical data centre.<br />The course also engages participants in product evaluations and demonstrates how to select equipment and develop equipment test scripts (IET) and integrated performance and validation testing (IPVT). CDCEÂ© builds upon knowledge gained in CDCP and CDCS courses. Participants who pass the exam will join the industry's elite data centre project design experts.<br />CDCEÂ© is the highest level training in the EPI Design and Build training track under the EPI Data Centre Training Framework. Participants must hold a valid CDCS certificate in order to be able to register for the CDCE class.</p><p>CDCEÂ© is the premier certification for data centre professionals in the data centre design/build and related fields.</p></div><div id="course-pills-2"><h4>Data Centre Life Cycle</h4><ul><li>Data centre lifecycle stages and phases<br />Exercise: Stage/Phase/Milestone/Document mapping</li></ul><h4>Design Preparation</h4><ul><li>Creation of a SON ? Statement Of Need<br />Technology review<br />Conceptual sizing<br />How to calculate for computer room space<br />How to calculate facility space<br />How to calculate incoming power<br />Exercise: Conceptual sizing building and power<br />Analysing capacity of existing facility<br />Analysing investment options<br />Site selection<br />Permits and approvals<br />Exercise: Site selection<br />Conceptual design<br />Budget and project timeline<br />Business case preparation<br />Project delivery structure<br />Project management options<br />Project manager and team</li></ul><h4>Design Planning</h4><ul><li>OSRA?Operational Systems Requirement Analysis<br />TFRA?Technical Facilities Requirement Analysis<br />Operations and maintenance review<br />RFP?Request For Proposal process<br />Vendor selection</li></ul><h4>Design Development</h4><ul><li>Project planning<br />Design development<br />PDR ? Preliminary Design Review<br />Equipment selection<br />FDR/V ? Final Design Review/Validation<br />Exercise: Full design validation of power, cooling, floor plans, fire suppression<br />Design freeze and LLTI<br />Creation of construction documents<br />BOM/BOQ ? Bill Of Material/Bill Of Quantity<br />Exercise: Equipment selection</li></ul><h4>Acquire</h4><ul><li>Requirements of purchase orders<br />Shipping terms<br />FWT/FAT ? Factory Witness Test/Factory Acceptance Test<br />Sequencing<br />Incoming goods inspection and handling<br />Asset management</li></ul><h4>Construct</h4><ul><li>Temporary essential services<br />Erection of the building<br />Permanent essential services<br />Building inspection<br />Snag list<br />COF?Certificate Of Fitness</li></ul><h4>Fit-Out</h4><ul><li>Fit-Out<br />Builders cleaning<br />As-Built Drawings</li></ul><h4>Test &amp; Commissioning</h4><ul><li>IET?Individual Equipment Test<br />IPVT/IST?Integrated Performance Verification Test/Integrated Systems Test<br />Common mistakes with IET/IPVT<br />Deep cleaning<br />Exercise: IET/IPVT scripting</li></ul><h4>Hand-Over</h4><ul><li>Facility hand-over requirements and documents<br />PCC?Practical Completion Certificate<br />DLP?Defect Liability Period<br />Defect Management<br />ICT Systems Installation<br />ICT Systems Testing<br />Hand-Over/DLP Expiry<br />FCC?Final Completion Certificate</li></ul><h4>Retirement</h4><ul><li>Reasons and definitions of retirement<br />Building the business case and project plan<br />Sequencing<br />Transfer of site<br />Demolishing of site<br />Legal matters<br />FCC?Final Completion Certificate</li></ul><h4>Exam: Certified Data Centre Expert (CDCEÂ©)</h4><ul><li>The CDCEÂ© exam is in two parts: Part A is a 90-minute closed book exam, with 60 multiple-choice questions. For Part A, the candidate requires a minimum of 45 correct answers to pass the exam. Part B is a 90-minute closed book exam, with 25 open questions. For Part B the candidate needs to obtain a minimum of 75% to pass.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Centre Expert (CDCE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Centre Expert (CDCE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certified in Cybersecurity (CC)

IT Certifications

Construction Design & Management (CDM)

Cisco Certified Internetwork Expert (CCIE)

Certified in Data Protection (CDP)

Certified Cyber Professional (CCP)

Certified Data Centre Expert (CDCE)

General Admission

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Mental Health First Aid Refresher 4-hour training sessions</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can you remember ALGEE?&nbsp;</strong>Mental Health Action Plan.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years). &nbsp;If it&#39;s time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Revisit the key areas from the full course. Keep up to date with the latest statistics and information.</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you are a Mental Health First Aider or MHFA Champion you have skills for life that support you and the people around you. &nbsp;Mental Health First Aid training can be kept up to date through this four hour MHFA Refresher course, which will empower you to: &nbsp;Update your knowledge of mental health and what influences it Update your awareness of current mental health supports available Practise applying the Mental Health First Aid Action Plan. Learning takes place through a mix of presentations, group discussions and workshop activities. We limit numbers to 20 people per course so that the instructor can keep people safe and supported, to get the most from their learning experience with us.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for those that have completed the MHFA England Mental Health First Aid or Champion course.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/faq-s/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">FAQs</span></a></u></p>

Mental Health First Aid Refresher 4-hour training sessions
Can you remember ALGEE? Mental Health Action Plan.
Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years). If it's time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.
Revisit the key areas from the full course. Keep up to date with the latest statistics and information.
If you are a Mental Health First Aider or MHFA Champion you have skills for life that support you and the people around you. Mental Health First Aid training can be kept up to date through this four hour MHFA Refresher course, which will empower you to: Update your knowledge of mental health and what influences it Update your awareness of current mental health supports available Practise applying the Mental Health First Aid Action Plan. Learning takes place through a mix of presentations, group discussions and workshop activities. We limit numbers to 20 people per course so that the instructor can keep people safe and supported, to get the most from their learning experience with us.
This course is for those that have completed the MHFA England Mental Health First Aid or Champion course. 
FAQs

Mindmaps Wellbeing

Mental Health Awareness

Mental Health First Aid

Approved Training Organisation (ATO)

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Wellbeing

Mental Resilience

Mental Health At Work

Mental Health Nurse

Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years).  If it's time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.

MHFA England Refresher 

Summer offer

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization. Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies.</p><p></p><p></p><p>In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra ID, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data.</p><p></p>Prerequisites<p>The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 11 and later, and non-Windows devices.</p></div><div id="course-pills-2"><h3>1 - Explore the Enterprise Desktop</h3> <ul> <li>Examine benefits of modern management</li> <li>Examine the enterprise desktop life-cycle model</li> <li>Examine planning and purchasing</li> <li>Examine desktop deployment</li> <li>Plan an application deployment</li> <li>Plan for upgrades and retirement</li> </ul> <h3>2 - Explore Windows Editions</h3> <ul> <li>Examine Windows client editions and capabilities</li> <li>Select client edition</li> <li>Examine hardware requirements</li> </ul> <h3>3 - Understand Microsoft Entra ID</h3> <ul> <li>Examine Microsoft Entra ID</li> <li>Compare Microsoft Entra ID and Active Directory Domain Services</li> <li>Examine Microsoft Entra ID as a directory service for cloud apps</li> <li>Compare Microsoft Entra ID P1 and P2 plans</li> <li>Examine Microsoft Entra Domain Services</li> </ul> <h3>4 - Manage Microsoft Entra identities</h3> <ul> <li>Examine RBAC and user roles in Microsoft Entra ID</li> <li>Create and manage users in Microsoft Entra ID</li> <li>Create and manage groups in Microsoft Entra ID</li> <li>Manage Microsoft Entra objects with PowerShell</li> <li>Synchronize objects from AD DS to Microsoft Entra ID</li> </ul> <h3>5 - Manage device authentication</h3> <ul> <li>Describe Microsoft Entra join </li> <li>Examine Microsoft Entra join prerequisites limitations and benefits</li> <li>Join devices to Microsoft Entra ID</li> <li>Manage devices joined to Microsoft Entra ID</li> </ul> <h3>6 - Enroll devices using Microsoft Configuration Manager</h3> <ul> <li>Deploy the Microsoft Configuration Manager client</li> <li>Monitor the Microsoft Configuration Manager client</li> <li>Manage the Microsoft Configuration Manager client</li> </ul> <h3>7 - Enroll devices using Microsoft Intune</h3> <ul> <li>Manage mobile devices with Intune</li> <li>Enable mobile device management</li> <li>Explain considerations for device enrollment</li> <li>Manage corporate enrollment policy</li> <li>Enroll Windows devices in Intune</li> <li>Enroll Android devices in Intune</li> <li>Enroll iOS devices in Intune</li> <li>Explore device enrollment manager</li> <li>Monitor device enrollment</li> <li>Manage devices remotely</li> </ul> <h3>8 - Execute device profiles</h3> <ul> <li>Explore Intune device profiles</li> <li>Create device profiles</li> <li>Create a custom device profile</li> </ul> <h3>9 - Oversee device profiles</h3> <ul> <li>Monitor device profiles in Intune</li> <li>Manage device sync in Intune</li> <li>Manage devices in Intune using scripts</li> </ul> <h3>10 - Maintain user profiles</h3> <ul> <li>Examine user profile</li> <li>Explore user profile types</li> <li>Examine options for minimizing user profile size</li> <li>Deploy and configure folder redirection</li> <li>Sync user state with Enterprise State Roaming</li> <li>Configure Enterprise State Roaming in Azure</li> </ul> <h3>11 - Execute mobile application management</h3> <ul> <li>Examine mobile application management</li> <li>Examine considerations for mobile application management</li> <li>Prepare line-of-business apps for app protection policies</li> <li>Implement mobile application management policies in Intune</li> <li>Manage mobile application management policies in Intune</li> </ul> <h3>12 - Deploy and update applications</h3> <ul> <li>Deploy applications with Intune</li> <li>Add apps to Intune</li> <li>Manage Win32 apps with Intune</li> <li>Deploy applications with Configuration Manager</li> <li>Deploying applications with Group Policy</li> <li>Assign and publish software</li> <li>Explore Microsoft Store for Business</li> <li>Implement Microsoft Store Apps</li> <li>Update Microsoft Store Apps with Intune</li> <li>Assign apps to company employees</li> </ul> <h3>13 - Administer endpoint applications</h3> <ul> <li>Manage apps with Intune</li> <li>Manage Apps on non-enrolled devices</li> <li>Deploy Microsoft 365 Apps with Intune</li> <li>Additional Microsoft 365 Apps Deployment Tools</li> <li>Configure Microsoft Edge Internet Explorer mode</li> <li>App Inventory Review</li> </ul> <h3>14 - Protect identities in Microsoft Entra ID</h3> <ul> <li>Explore Windows Hello for Business</li> <li>Deploy Windows Hello</li> <li>Manage Windows Hello for Business</li> <li>Explore Microsoft Entra ID Protection</li> <li>Manage self-service password reset in Microsoft Entra ID</li> <li>Implement multi-factor authentication</li> </ul> <h3>15 - Enable organizational access</h3> <ul> <li>Enable access to organization resources</li> <li>Explore VPN types and configuration</li> <li>Explore Always On VPN</li> <li>Deploy Always On VPN</li> </ul> <h3>16 - Implement device compliance</h3> <ul> <li>Protect access to resources using Intune</li> <li>Explore device compliance policy</li> <li>Deploy a device compliance policy</li> <li>Explore conditional access</li> <li>Create conditional access policies</li> </ul> <h3>17 - Generate inventory and compliance reports</h3> <ul> <li>Report enrolled devices inventory in Intune</li> <li>Monitor and report device compliance</li> <li>Build custom Intune inventory reports</li> <li>Access Intune using Microsoft Graph API</li> </ul> <h3>18 - Deploy device data protection</h3> <ul> <li>Explore Windows Information Protection</li> <li>Plan Windows Information Protection</li> <li>Implement and use Windows Information Protection</li> <li>Explore Encrypting File System in Windows client</li> <li>Explore BitLocker</li> </ul> <h3>19 - Manage Microsoft Defender for Endpoint</h3> <ul> <li>Explore Microsoft Defender for Endpoint</li> <li>Examine key capabilities of Microsoft Defender for Endpoint</li> <li>Explore Windows Defender Application Control and Device Guard</li> <li>Explore Microsoft Defender Application Guard</li> <li>Examine Windows Defender Exploit Guard</li> <li>Explore Windows Defender System Guard</li> </ul> <h3>20 - Manage Microsoft Defender in Windows client</h3> <ul> <li>Explore Windows Security Center</li> <li>Explore Windows Defender Credential Guard</li> <li>Manage Microsoft Defender Antivirus</li> <li>Manage Windows Defender Firewall</li> <li>Explore Windows Defender Firewall with Advanced Security</li> </ul> <h3>21 - Manage Microsoft Defender for Cloud Apps</h3> <ul> <li>Explore Microsoft Defender for Cloud Apps</li> <li>Planning Microsoft Defender for Cloud Apps</li> <li>Implement Microsoft Defender for Cloud Apps</li> </ul> <h3>22 - Assess deployment readiness</h3> <ul> <li>Examine deployment guidelines</li> <li>Explore readiness tools</li> <li>Assess application compatibility</li> <li>Explore tools for application compatibility mitigation</li> <li>Prepare network and directory for deployment</li> <li>Plan a pilot</li> </ul> <h3>23 - Deploy using the Microsoft Deployment Toolkit</h3> <ul> <li>Evaluate traditional deployment methods</li> <li>Set up the Microsoft Deployment Toolkit for client deployment</li> <li>Manage and deploy images using the Microsoft Deployment Toolkit</li> </ul> <h3>24 - Deploy using Microsoft Configuration Manager</h3> <ul> <li>Explore client deployment using Configuration Manager</li> <li>Examine deployment components of Configuration Manager</li> <li>Manage client deployment using Configuration Manager</li> <li>Plan in-place upgrades using Configuration Manager</li> </ul> <h3>25 - Deploy Devices using Windows Autopilot</h3> <ul> <li>Use Autopilot for modern deployment</li> <li>Examine requirements for Windows Autopilot</li> <li>Prepare device IDs for Autopilot</li> <li>Implement device registration and out-of-the-box customization</li> <li>Examine Autopilot scenarios</li> <li>Troubleshoot Windows Autopilot</li> </ul> <h3>26 - Implement dynamic deployment methods</h3> <ul> <li>Examine subscription activation</li> <li>Deploy using provisioning packages</li> <li>Use Windows Configuration Designer</li> <li>Use Microsoft Entra join with automatic MDM enrollment</li> </ul> <h3>27 - Plan a transition to modern endpoint management</h3> <ul> <li>Explore using co-management to transition to modern endpoint management</li> <li>Examine prerequisites for co-management</li> <li>Evaluate modern management considerations</li> <li>Evaluate upgrades and migrations in modern transitioning</li> <li>Migrate data when modern transitioning</li> <li>Migrate workloads when modern transitioning</li> </ul> <h3>28 - Manage Windows 365</h3> <ul> <li>Explore Windows 365</li> <li>Configure Windows 365</li> <li>Administer Windows 365</li> </ul> <h3>29 - Manage Azure Virtual Desktop</h3> <ul> <li>Examine Azure Virtual Desktop</li> <li>Explore Azure Virtual Desktop</li> <li>Configure Azure Virtual Desktop</li> <li>Administer Azure Virtual Desktop</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MD-102T00 : Microsoft 365 Endpoint Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MD-102T00 : Microsoft 365 Endpoint Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft Certification

Microsoft 365

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

MD-102T00 Microsoft 365 Endpoint Administrator

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p><p>Earning your SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential makes you a recognized expert and leader in the HR field and a valuable asset to your organization, keeping  you and your organization more competitive in today's economy. This professional distinction sets you apart from your colleagues, proving your high level of knowledge and skills. Students will be able to identify areas of strength and build on them. They will also see where they will need further concentrated study in preparation for their exam.</p></div><div id="course-pills-2"><h3>1 - INTRODUCTION</h3> <ul> <li>The SHRM Body of Competency and Knowledge? (BoCK)</li> <li>The SHRM-CP and SHRM-SCP Certifications</li> <li>The SHRM Learning SystemÂ© for SHRM-CP/SHRM-SCP</li> </ul> <h3>2 - HR COMPETENCIES</h3> <ul> <li>Behavioral Competencies</li> </ul> <h3>3 - DOMAIN 1: PEOPLE</h3> <ul> <li>Functional Area #1: HR Strategic Planning</li> <li>Functional Area #2: Talent Acquisition </li> <li>Functional Area #3: Employee Engagement and Retention </li> <li>Functional Area #4: Learning and Development</li> <li>Functional Area #5: Total Rewards</li> </ul> <h3>4 - DOMAIN 2: ORGANIZATION</h3> <ul> <li>Functional Area #6: Structure of the HR Function</li> <li>Functional Area #7: Organizational Effectiveness and Development</li> <li>Functional Area #8: Workforce Management</li> <li>Functional Area #9: Employee and Labor Relations</li> <li>Functional Area #10: Technology Management</li> </ul> <h3>5 - DOMAIN 3: WORKPLACE</h3> <ul> <li>Functional Area #11: HR in the Global Context</li> <li>Functional Area #12: Diversity and Inclusion</li> <li>Functional Area #13: Risk Management</li> <li>Functional Area #14: Corporate Social Responsibly</li> <li>Functional Area #15: U.S. Employment Law and Regulations</li> </ul> <h3>6 - FINAL EXAM/REVIEW/DISCUSSION</h3></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans SHRM-CP/SHRM-SCP Certification Preparation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the SHRM-CP/SHRM-SCP Certification Preparation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Clifton Practice Hypnotherapy Training (CPHT)

Chartered Institute of Personnel Development (CIPD)

Certified Payroll Professional (CPP)

Professional Skills Course (PSC)

Certified Supply Chain Professional (CSCP)

Scrum Master Professional Certificate (SMPC)

SHRM-CP/SHRM-SCP Certification Preparation

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for anyone seeking CCNA certification. The course also provides foundational knowledge for all support technicians involved in the basic installation, operation, and verification of Cisco networks. The job roles best suited to the material in this course are:<br />Entry-level network engineer<br />Network administrator<br />Network support technician<br />Help desk technician</p>Overview<p>This course will help you:<br />Learn the knowledge and skills to install, configure, and operate a small- to medium-sized network<br />Gain a foundation in the essentials of networking, security, and automation<br />Earn 30 CE credits toward recertification</p><p>The Implementing and Administering Cisco Solutions (CCNA) v2.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. This course helps you prepare to take the 200-301 CiscoÂ© Certified Network Associate (CCNAÂ©) exam. By passing this one exam, you earn the CCNA certification. This course also earns you 30 Continuing Education (CE) credits towards recertification.</p></div><div id="course-pills-2"><h4>Course Outline </h4><ul><li>Exploring the Functions of Networking ? Lecture</li><li>Introducing the Host-to-Host Communications Model ? Lecture</li><li>Operating Cisco IOS Software ? Lecture</li><li>Introducing LANs ? Lecture</li><li>Exploring the TCP/IP Link Layer ? Lecture</li><li>Starting a Switch ? Lecture</li><li>Introducing the TCP/IP Internet Layer, IPv4 Addressing, and Subnets ? Lecture</li><li>Explaining the TCP/IP Transport Layer and Application Layer ? Lecture</li><li>Exploring the Functions of Routing ? Lecture</li><li>Configuring a Cisco Router ? Lecture</li><li>Exploring the Packet Delivery Process ? Lecture</li><li>Troubleshooting a Simple Network ? Lecture</li><li>Introducing Basic IPv6 ? Lecture</li><li>Configuring Static Routing ? Lecture</li><li>Implementing VLANs and Trunks ? Lecture</li><li>Routing Between VLANs ? Lecture</li><li>Introducing OSPF ? Lecture</li><li>Building Redundant Switched Topologies ? Self-study</li><li>Improving Redundant Switched Topologies with EtherChannel ? Lecture</li><li>Exploring Layer 3 Redundancy ? Self-study</li><li>Introducing WAN Technologies ? Self-study</li><li>Explaining Basics of ACL ? Lecture</li><li>Enabling Internet Connectivity ? Lecture</li><li>Introducing QoS ? Self-study</li><li>Explaining Wireless Fundamentals ? Self-study</li><li>Introducing Architectures and Virtualization ? Self-study</li><li>Explaining the Evolution of Intelligent Networks ? Lecture</li><li>Introducing System Monitoring ? Lecture</li><li>Managing Cisco Devices ? Lecture</li><li>Examining the Security Threat Landscape ? Self-study</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional certification (CCNP)

CompTIA Network+

Cisco Certified Entry Networking Technician (CCENT)

Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA)

<h2 id="isPasted" style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">COURSE INTRODUCTION</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.</p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">AIMS AND OBJECTIVES</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Be able to provide accurate and up to date information about BCG and TB vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Update staff on current issues</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Provide a safe, effective and high standard of care</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">COURSE CONTENTS</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; The aims of TB immunisation: national policy and schedules</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; History of TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; How common is TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Epidemiology and current statistics</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Screening and testing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Latent TB infection</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Active TB disease</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Signs and symptoms of TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Diagnosis</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; IGRA Testing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Treatment</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Management</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; TB Vaccination</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Practical workshop</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Technique-intradermal</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; BCG Technique</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Mantoux / Technique</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Scar identification</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; The legal aspects of vaccination</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Prescribing vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Storage and handling of vaccines - cold chain</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Correct administration of vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Record-keeping and reporting</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Competence Assessment</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Ref: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases</p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">WHO SHOULD ATTEND?</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Nurses - Primary Care, Secondary Care</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Occupational Health Staff</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Doctors - Occupational Health</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Military Staff</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Midwives</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Neonatal Nurses</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; School Nurses</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Includes All course materials and certificate of attendance</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">AB Health Group awards CPD points / certificate of attendance for each course. &nbsp;If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. &nbsp;The charge for the certificate including postage is &pound;30.00.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Annie Barr AB Health Group</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Organiser Description</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.</p></div>

About this event
COURSE INTRODUCTION
This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.
AIMS AND OBJECTIVES
• Be able to provide accurate and up to date information about BCG and TB vaccines
• Update staff on current issues
• Provide a safe, effective and high standard of care


COURSE CONTENTS
• The aims of TB immunisation: national policy and schedules
• History of TB
• How common is TB
• Epidemiology and current statistics
• Screening and testing
• Latent TB infection
• Active TB disease
• Signs and symptoms of TB
• Diagnosis
• IGRA Testing
• Treatment
• Management
• TB Vaccination
• Practical workshop
• Technique-intradermal
• BCG Technique
• Mantoux / Technique
• Scar identification
• The legal aspects of vaccination
• Prescribing vaccines
• Storage and handling of vaccines - cold chain
• Correct administration of vaccines
• Record-keeping and reporting
• Competence Assessment
Ref: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases
WHO SHOULD ATTEND?
• Nurses - Primary Care, Secondary Care
• Occupational Health Staff
• Doctors - Occupational Health
• Military Staff
• Midwives
• Neonatal Nurses
• School Nurses
Includes All course materials and certificate of attendance
AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.00.


Annie Barr AB Health Group
Organiser Description
Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.

AB Health Group

General Health

Medical Training

Professional Development

Public Health

BCG/Mantoux and TB - Webinar

TB / BCG Training WEBINAR

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for people who are seeking to launch a career in cybersecurity.</p>Overview<p>Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents.</p><p>CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn.<br /> <br /> CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs.</p></div><div id="course-pills-2"><h3>Lesson 1: Summarize Fundamental Security Concepts</h3> <ul> <li>Security Concepts</li> <li>Security Controls</li> </ul> <h3>Lesson 2: Compare Threat Types</h3> <ul> <li>Threat Actors</li> <li>Attack Surfaces</li> <li>Social Engineering</li> </ul> <h3>Lesson 3: Explain Cryptographic Solutions</h3> <ul> <li>Cryptographic Algorithms</li> <li>Public Key Infrastructure</li> <li>Cryptographic Solutions</li> </ul> <h3>Lesson 4: Implement Identity and Access Management</h3> <ul> <li>Authentication</li> <li>Authorization</li> <li>Identity Management</li> </ul> <h3>Lesson 5: Secure Enterprise Network Architecture</h3> <ul> <li>Enterprise Network Architecture</li> <li>Network Security Appliances</li> <li>Secure Communications</li> </ul> <h3>Lesson 6: Secure Cloud Network Architecture</h3> <ul> <li>Cloud Infrastructure</li> <li>Embedded Systems and Zero Trust Architecture</li> </ul> <h3>Lesson 7: Explain Resiliency and Site Security Concepts</h3> <ul> <li>Asset Management</li> <li>Redundancy Strategies</li> <li>Physical Security</li> </ul> <h3>Lesson 8: Explain Vulnerability Management</h3> <ul> <li>Device and OS Vulnerabilities</li> <li>Application and Cloud Vulnerabilities</li> <li>Vulnerability Identification Methods</li> <li>Vulnerability Analysis and Remediation</li> </ul> <h3>Lesson 9: Evaluate Network Security Capabilities</h3> <ul> <li>Network Security Baselines</li> <li>Network Security Capability Enhancement</li> </ul> <h3>Lesson 10: Assess Endpoint Security Capabilities</h3> <ul> <li>Implement Endpoint Security</li> <li>Mobile Device Hardening</li> </ul> <h3>Lesson 11: Enhance Application Security Capabilities</h3> <ul> <li>Application Protocol Security Baselines</li> <li>Cloud and Web Application Security Concepts</li> </ul> <h3>Lesson 12: Explain Incident Response and Monitoring Concepts</h3> <ul> <li>Incident Response</li> <li>Digital Forensics</li> <li>Data Sources</li> <li>Alerting and Monitoring Tools</li> </ul> <h3>Lesson 13: Analyze Indicators of Malicious Activity</h3> <ul> <li>Malware Attack Indicators</li> <li>Physical and Network Attack Indicators</li> <li>Application Attack Indicators</li> </ul> <h3>Lesson 14: Summarize Security Governance Concepts</h3> <ul> <li>Policies, Standards, and Procedures</li> <li>Change Management</li> <li>Automation and Orchestration</li> </ul> <h3>Lesson 15: Explain Risk Management Processes</h3> <ul> <li>Risk Management Processes and Concepts</li> <li>Vendor Management Concepts</li> <li>Audits and Assessments</li> </ul> <h3>Lesson 16: Summarize Data Protection and Compliance Concepts</h3> <ul> <li>Data Classification and Compliance</li> <li>Personnel Policies</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Security Plus Certification (Exam SY0-601) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Security Plus Certification (Exam SY0-601) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certificate in Information Security Management Principles (CISMP)

CompTIA A+

CompTIA Security+

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Summary:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This workshop is designed for Club Welfare Officers and it is highly recommended that attendees complete UK Coaching&#39;s Safeguarding and Protecting Children Workshop first.<br fr-original-style="" style="box-sizing: border-box;">Are you new to the Welfare Officer role or has it been three years since you last attended a Time to Listen workshop?</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The 3 hour workshop covers the following and learners will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Describe how a club welfare officer works with others to create a child centered environment.</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain how the club welfare officer role fits into the wider safeguarding environment.</li>
<li fr-original-style="" style="box-sizing: border-box;">Apply learning to case studies including sharing good safeguarding practice.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>




Course Summary:
This workshop is designed for Club Welfare Officers and it is highly recommended that attendees complete UK Coaching's Safeguarding and Protecting Children Workshop first.
Are you new to the Welfare Officer role or has it been three years since you last attended a Time to Listen workshop?



The 3 hour workshop covers the following and learners will be able to:
Describe how a club welfare officer works with others to create a child centered environment.
Explain how the club welfare officer role fits into the wider safeguarding environment.
Apply learning to case studies including sharing good safeguarding practice.



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