2030 Courses in Liverpool

OVERVIEW Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. This one day course will teach you how to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation. DESCRIPTION This training course will help your participants build a professional reputation and develop a network of connections through the two key methods available to them; face-to-face and online. Attendees will discover how to effectively combine these two approaches and create a strategy for networking success that will generate their own community and actively grow their personal network. This will result in an improved performance in their approach to networking and consequently provide opportunities and prospects that will increase their business success. The training provides them with the tools and techniques to both plan a successful, strategic approach to networking and develop their personal communication skills, which will ensure they build effective business relationships. Topics covered: * Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off, as well as some personal revelations about networking. * Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital. * Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development. * Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each. * Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums. * Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages. * Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills. * Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room. * Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional. * Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness. * The Follow-Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow-up email and a chance to develop their own. * Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target.   WHO SHOULD ATTEND Anyone who is looking to improve their networking performance, or the networking performance of a management or sales team. REQUIREMENTS FOR ATTENDEES No pre-requisites required.

OVERVIEW This one day Building Better Work Habits training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. They may not have control of their own workload or blame others as to why they’re not achieving certain tasks and projects. Alternatively, it might be that high performers want to understand how they can organise themselves in a new way to give themselves more stretch in their roles. The training course will help the learners build self-awareness and will highlight the important parts of working smarter to achieve end goals. DESCRIPTION We are all busy, and sometimes it seems we do not have enough hours in the day to complete deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst-case scenarios, unwell (both physically and mentally). The reason behind this is often how we work day to day, as opposed to others giving us work at the last minute. These training course materials have been designed to help your participants work more effectively for the long term. This isn’t about how to manage a diary or emails, but rather look closely to see what are the blockers which get in the way of success. These small changes in day to day work will have a dramatic impact in both productivity and personal effectiveness. Topics covered: * Productivity: the science bit – A chance to explore what we mean by being productive and how that helps us build better work habits, as well as the opportunity to look at some of the science behind myths and bad habits we’ve probably already formed. Includes a link to a YouTube video. * Procrastination, why put off to tomorrow what we can do today! – Participants will explore what we procrastinate about, how we procrastinate in our own lives, and what we can do about it! * Eat That Frog – An introduction to Brian Tracy’s book “Eat that frog” and how it can help us improve our working habits. Includes a link to a YouTube video. * Eat That Frog: Thinking on Paper – A chance to put into practice some of Brian Tracy’s methods and how to use them in our real lives * Eat That Frog: Rocks, Pebbles and Sand – Taking our goal setting further, we explore Covey’s methodology around prioritising our tasks. * Eat That Frog: The Pareto Principle – The final part of the “Eat that Frog” section looks at how effective we in terms of how we spend our day * Prioritising: how do we spend our day? – Participants explore how proactive they are, and what the danger might be in letting a situation rule their time * Prioritising: The Priority Matrix – Taking the Rock, Pebbles and Sand methodology further, participants explore what truly is urgent and what is important in our day to day * Prioritising: Company Performance Tensions – We may know what our own personal objectives are, however, our business objectives have certain tensions that could impact these. How can we balance these two different objectives to ensure we’re successful day to day? * What’s my mindset? – Sometimes we can get in the way of our own successes and plans due to our mindset; utilising Carol Dweck’s work, it is a chance to reflect on our own mindsets when we’re building new work habits. Includes a link to a YouTube video. * What’s my mindset? Energy Cycles – Our energy can impact our mindset and how productive we are. A chance to look at what gives us energy, and how we can work more effectively depending on where our energy levels might be WHO SHOULD ATTEND Anyone interested in understanding in being more effective at work. REQUIREMENTS FOR ATTENDEES None. sales@18.132.1.174?subject=%27Building%20Better%20Work%20Habits%27%20Training%20Course

OVERVIEW This course sets out to develop attendee’s skills in understanding their own body language as well as being able to read the body language of others. If we can learn to identify and appreciate non-verbal clues, we can begin to improve our communication as a whole. This use of body language skills could impact situations such as; sales visits, interviews, presentations and normal day-to-day interactions where body language plays a part. DESCRIPTION Effective communication skills are critical in the development of relationships between people and although verbal communication plays a large part in this, studies have shown that a proportionate amount of our message comes from not what we say, but very often the non-verbal communication behind the message. Therefore, it is clear that body language is an important, influential aspect of communication and understanding how it works is essential in the development of your personal communication skills. Topics covered: * Core Principles and the Five C’s – Exploring the subconscious effects of body language and setting the scene by ensuring participants appreciate the rules to interpreting body language. * Reading Body Language – Gestures – An activity that helps participants realise the power of body language and how important it is to communication. * Arm Barriers – Understanding the different arm barrier gestures and crossed arm positions and what each means. * Palm and Handshake Gestures – Discussing the different handshakes and palm actions, what they mean and how they are applied in real life. Includes activities that test the theory. * Hand and Thumb Gestures – A review of these different gestures and what they mean. * Hand to Face Gestures…or… How to Spot a Liar! – An exploration of different gestures that involve the hand moving to the face. Identifying how to spot body language that signifies lying and what to watch out for. * Chin and Cheek Gestures – An activity that helps participants understand the different chin and cheek gestures and how to interpret this body language. * Eye Signals – A review of pupil dilation, directed gazes and eye accessing cues in order to fully understand how eyes provide body language clues. * Matching & Mirroring – Looking at the technique of building rapport and developing relationships through careful observation of body language. * Bringing it all Together – An activity that allows participants to embed their learning and realise how much they now understand and appreciate body language and its effect on communication. WHO SHOULD ATTEND Anyone who wants to gain a better understanding of their own body language, and that of others. REQUIREMENTS FOR ATTENDEES None.

OVERVIEW Appreciative Inquiry is a form of action research that collects people’s stories of best practices.  We can use these best practices as a way to initiate organisational change. This course will guide attendees through the process of Appreciative Inquiry (AI) and give them the techniques to succeed in using the AI system. This course will benefit anyone that leads change and wants to create positive dialogue that leads to improvements within their organisation. DESCRIPTION David Cooperrider, Suresh Srivastva, and their colleagues at Case Western Reserve University developed AI in the 1980s. According to them, the aim of Appreciative Inquiry is to help the organisation in: * Envisioning a collectively desired future * Realising that vision in ways that successfully translate intention into reality and beliefs into practices The AI approach can be applied in almost all groups of people and once the process starts, the change is put in motion. The appreciative approach works in individual conversations among colleagues, managers and employees. AI consultants around the world are increasingly using an appreciative approach to bring about collaborative and strengths-based change. This course will provide attendees with the means to effectively develop the skills of managers for the benefit of their organisation. They will be taken through the full process of appreciative inquiry; developing a wide understanding of the tools and techniques required to effectively improve communication and affect change. What can Appreciative Inquiry achieve? Well, just imagine you were better able to: * Solve problems within an organisation in a positive and forward-thinking way. * Be more curious and excited about the challenges faced within the business. * Ask unconditional, positive questions to strengthen the organisations capacity to increase potential. * Approach change in an affirmative mindset. * Use questions to create movement and change within the company. * Simply apply core communication skills, for overall organisational success Topics covered: * What is Appreciative Inquiry? – A review of the subject with an activity that helps embed understanding and a case study that explains the process in action. * Benefits of Appreciative Inquiry to the Organisation – Establishing how AI can aid and improve the way an organisation works and how people communicate within it. Exploring how specific organisational issues can be viewed positively. * Appreciative Inquiry Questions – Understanding how questions can be used to identify positive organisational improvements and refocus our approach to business issues. * Appreciative Inquiry Interviews – A set process for performing AI interviews and framing consultations to get the best out of those involved. A chance to practice the given approach and hone personal skills. * The 4D Model – An overview of the AI 4D Model (Discovery, Dream, Design, Destiny) and how it is applied. * The 4D Model: Topic – Demonstrating how selecting the topic is the beginning of the 4D model process. Choosing the participants own topic to work on throughout the training. * The 4D Model: Discovery – Showing how positive discussions are kick-started at this stage and taking a chance to look at, ‘the best there is and what has been’. * The 4D Model: Dream – ‘Thinking big and beyond what they have in the past’. Creating an amazing and positive vision for the future. * The 4D Model: Design – Laying the foundation with a design of the vision, principles, and set of propositions that describe the ideal end state. Defining the desired state by creating a hierarchy and blueprint for success. * The 4D Model: Destiny – Defining clear actions that will help the organisation and individuals achieve what they have set out to. The output is the self-reinforcing nature of using positive and affirmative inquiry to improve the business. * The 4D Model: Summary Task – Review of learning and knowledge check. * The Change Process – Exploring Dr. Kotter’s 8-step change process and how it can support the AI approach. * Rooms of Change – Understanding feelings and attitudes to change, using this interesting and memorable model. Using an activity to help participants consider their own ‘change position’ and what this might mean for them. * Strategies for Managing Change – A simple set of skills to help overcome the challenges faced by people trying to implement change. Applying these strategies to the 4D Model and Appreciative Inquiry. * Recall Quiz – A chance to review learning in an engaging way. * Summary – Developing actions and key points to take away. WHO SHOULD ATTEND Managers who want to learn about and practice the Appreciative Inquiry approach to drive positive changes. REQUIREMENTS FOR ATTENDEES None.

OVERVIEW This course has been created to help safely navigate attendees through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Attendees will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks. DESCRIPTION It’s estimated that absence from work costs the UK economy over £13 billion per year, with the ‘average’ employee taking around seven days off sick annually. The need for managers, HR people and leaders to control absenteeism is critical if a company is to survive and prosper. But just what is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law? As well as the usual training material, attendees on this course also receive several useful handouts and exercises relating to absence management. Topics covered: * An Absence Management Model – this section identifies a simple model for managers to apply when dealing with absenteeism  * Defining Absence – the text book definition will help learners clearly understand what is meant by absence  * Types of Absence – unravelling the different types of absence and distinguishing between absence and leave  * Classifying Absence – by classifying types of absence, the learner can begin to get a steer on how to manage it  * Statistics – identifying the real cost of absence and looking at regional and sector differences  * Reasons for Absence – considering the high-level issues that have an impact on absence, like culture and job design  * Causes of Sickness – here the national league tables of sickness causes are discussed, giving the learner the chance to reflect on their own team or company  * Absence Management – Stage 1 – contracts, policies, procedures and legal entitlements are all examined here, to allow learners to get a grasp of what they have to know to  * Absence Management – Stage 2 – record keeping, costing absence and benchmarking provide the chance for analysis and understanding in the context of the learner’s own organisation  * Absence Management – Stage 3 – setting out the skills and interventions that managers need to apply in the effective management of absence, including: communication, professional advice, workplace issues and return to work interviews  * Traditional Approaches – an examination of performance management, sick pay, discipline, recruitment and selection and how these can lend themselves to effective absence management  * Reducing Absenteeism – through less traditional approaches, looking at ‘carrots and sticks’, targets, employee assistance, unusual initiatives and organisational culture.  * Recent Developments – considering the impact of ‘fit notes’ and potential pandemics. WHO SHOULD ATTEND This course has been designed for anyone that deals with absence or needs to have an awareness of the absence management process. This could include; Team leaders, supervisors, managers, HR professionals and anyone else involved in the management of people or organisations. REQUIREMENTS FOR ATTENDANCE None.

L3 Award in Education and Training - 5 Day Classroom Course PTLLS

Immerse Medical are experienced at teaching first aid to young people within the educational sector. We have designed this workshop style programme specifically for those in KS3/4. The sessions are fun, engaging and focus on fundamental life saving skills. Using interactive gamification, students gain hands on experience, which they will draw upon in real life medical emergencies.  These sessions are perfect as part of phase 2 of National Citizenship Service (NCS) and Duke of Edinburgh (DofE) Awards. -------------------------------------------------------------------------------- Key points Meets national curriculum secondary education guidelines– We’ve designed this programme to exceed the requirements of the 2020 guidelines. Training by doctors, nurses and paramedics – We have years of experience working on the front line of emergency medicine; giving us real world knowledge and skills in managing injured or unwell people. Latest equipment & technology – We utilise technology enhanced learning to provide a realistic opportunity to practice fundamental life saving skills in a safe environment. More than first aid – While participating in this workshop young people will also develop their ability to work as part of team, communicate effectively and think critically in high pressure situations leading to an overall increase in personal confidence. Check out the skills included in the videos below. -------------------------------------------------------------------------------- FIRST AID COURSES FOR YOUNG PEOPLE Programmes and sessions for young people focusing on how to keep each other safe and what to do if something goes wrong.  Sessions are designed with age and national curriculum in mind, from 1 hour tasters to sessions for large groups, perfect as part of NCS and Duke of Edinburgh programmes.  Our training for young people is fun, engaging and focuses on fundamental life saving skills.  All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.

A whole day of workshops for groups of pupils throughout your school, delivered by a dedicated ally of disabled people. Engaging and thought-provoking, these workshops are a must for schools that want to challenge prejudice and promote disability equality. WORKSHOPS WILL HELP PUPILS TO: * learn more about disability and human rights * hear disabled people’s perspectives * identify common stereotypes and some of the prejudices disabled people face * consider what disability is and how it arises * understand the difference between impairment and disability * review terminology and its effect on disabled people’s identities * learn about disabled people who have made a difference * ask sensitive questions anonymously * become advocates for disability equality 95-100% OF PARTICIPANTS SAY THAT THEY FOUND OUR WORKSHOP HELPFUL Some of the reasons pupils have given for finding the workshop helpful are: * “Until today I had always been scared of disabled people but today I have learnt that disabled people have a heart and emotions too.” * “I now understand more about disabilities. My sister and brother has disabilities.” * “It shows that although disabled people have limits they can do many things.” * “Because presenter told in very simply way about complicated things and used interesting examples.” * “Now I know that disabled people do things differently.” FAQS: How long is each workshop? 40-45 minutes; this can be adjusted to fit in with your school day. How many workshops will you deliver? We can deliver up to six workshops in a day. How many pupils should there be in each group? The workshops are interactive, so they are more effective with groups of around 20 pupils. We are often asked to work with larger groups and this still generates excellent feedback from pupils and staff. What year groups are these workshops for? The workshops are suitable for all year groups in primary and secondary schools; we adapt the content and presentation according to the age of pupils. Does a member of staff need to stay with the group? Yes, we ask that a member of staff is present at each workshop. Will you need any equipment? We ask for a computer, projector and access to the internet. Pupils will need a pen to write with. How are the workshops evaluated? At the end of each workshop we ask all (except the youngest) pupils to write down if they have found it helpful or not and why; we may also offer them an opportunity to ask a question anonymously.If schools have opted for this (please see optional extras below) we will send the school written responses to questions and a transcript of pupils’ feedback as evidence of impact. COST: CSIE price: £800+vat plus expenses Optional extras: a) written responses to pupils’ anonymous questions (£50+vat) b) transcript of pupils’ feedback, as evidence of impact (£50+vat)

Build confidence & capability and engage in meaningful dialogue about race.

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.