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1376 Courses in Hull

Coaching and Mentoring for Managers

By Dickson Training Ltd

The 2-day Coaching and Mentoring for Managers course is designed for organisations that want their managers and team leaders to apply practical coaching and mentoring skills in everyday work situations in order to develop the performance of those they are responsible for, as well as improving communication within the business. Previous attendees have included chief executives, general managers, and HR managers, right through to production line supervisors and office staff. In fact, anybody that has to work as part of a team and relies on other people's efforts will benefit from this programme. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Coaching and Mentoring for Managers course is comprised of four modules, covering the following: Module One Introduction to Coaching and Mentoring * Exploding the myths surrounding coaching * Benefits of coaching and mentoring * The role of a coach and mentor * How to avoid everyday interference that takes your time away from coaching people to achieve results * How motivation works * The difference between mentoring, coaching, directing, supporting & delegating, and learning when it is necessary to apply them * Why coaching is an action orientated partnership purely focused on measurable results * Coaching and mentoring outcomes Module Two Managing a Coaching Session * The most important skills of a business coach * The key characteristics of a good coach * How to ask powerful coaching questions * Opportunity to role-play using the STAR/GROW model Module Three Mentoring in Action * Mentoring suggestions * The first meeting * Between first and second meetings * The second meeting * The Experiential learning cycle * Model discussions * Frequent questions asked by Mentors * Duration of mentoring * End of relationships Module Four Putting Learning into Practice * Building a bank of great coaching questions * Demonstration of what has been taught in a live coaching/mentoring meeting * Individual feedback from a professional coach * Creating SMART action plans * Getting started as a work coach/mentor * Group review and feedback on new learning * Action steps for new coaches -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Coaching and Mentoring for Managers
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Influencing for Leadership and Management

By Dickson Training Ltd

We often find ourselves working in fast-paced matrix environments, working in/with virtual teams or simply trying to get something done by someone in another part of the business. This common aspect of our working lives has a common challenge: how to influence other people to help us or do something for us, when they don't report to us. Pulling rank or strong nudging might work once, but we need to build a supportive and collaborative relationship over the long term. -------------------------------------------------------------------------------- WHAT DOES THIS COURSE OFFER? Fortunately, there are really effective tips for influencing, and our program offers an influencing model in detail. Through activity and discussion we explore how you can apply these principles and use it when you need help from other people. Even when we are not in a leadership position it can sometimes be extremely difficult to get people's help, especially when we have no authority over them. This is where an approach and an influencing model can help us identify what we and other people value in a given influencing situation. We can then explore that information so that everyone can view and pursue a common purpose. This course will enhance and promote the skill set necessary for any leader or manager, allowing our in-depth influencing knowledge to be applied into your working environment. From an employer's perspective this award can be a significant long-term return on investment by developing your leaders and managers. Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for. We also offer our Paradigm Trait-Map™ online assessment and report as a frame of reference for your own influencing styles and that of others. This assessment should be completed before attending the program, and will be expanded upon during the program delivery. COURSE CONTENT The Influencing for Leadership and Management course covers the following topics: * Two key influencing models that you can apply back in your daily work * Different types of influencing * How to create the right environment for influencing * Barriers you may face and how to overcome these barriers ACCREDITATION ACTIVITY Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment. *Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program. SCHEDULED COURSE DATES Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us. IN-HOUSE COURSES This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is extremely flexible and can be tailored to your specific requirements. If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.

Influencing for Leadership and Management
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Dealing with Difficult Situations with Confidence

By Dickson Training Ltd

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. -------------------------------------------------------------------------------- COURSE SYLLABUS THE SYLLABUS OF THE DEALING WITH DIFFICULT SITUATIONS WITH CONFIDENCE COURSE IS COMPRISED OF FOUR MODULES, COVERING THE FOLLOWING: MODULE ONE SELF AWARENESS * Attitude towards challenges - self-resilience * Going into a challenging scenario - how to prepare * Recognising the signs of contention * Giving feedback constructively MODULE TWO HAVING DIFFICULT CONVERSATIONS WITH CONFIDENCE * Behaviour labelling - preparing the approach * Assertiveness techniques * Dealing with a difficult issue focussing on behaviour & consequences * Keeping objective and professional throughout MODULE THREE EXAMINING YOUR PREFERRED COMMUNICATION STYLE * Recognising the different communication styles * Analysing your preferred style - Paradigm FitIn Profiler review * Identifying the most appropriate situations for each style MODULE FOUR HELPFUL INTERPERSONAL SKILLS * Effective questioning techniques * Active listening * Body language * Recognising and dealing with behaviours * Displaying and creating positive attitudes * Remaining Assertive and in control

Dealing with Difficult Situations with Confidence
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Sales Presenting

By Dickson Training Ltd

The main aim of this workshop is to encourage and enable delegates to present their sales messages stylishly and persuasively to expert buying audiences and improve their conversion rates. The focus is placed firmly on performance and creativity in top level presenting. It is aimed at experienced sales professionals who are expert at selling but need to be able to present and pitch for business at high skill levels in order to land major accounts. Delegate numbers will be restricted to 4 people. Delegates should be willing and be prepared to give video-recorded presentations as part of the course. COURSE SYLLABUS The syllabus of the Sales Presenting course is comprised of two modules, covering the following: Module One Components of Top Presenting * Preparation and performance in presenting * Being stylish and compelling * Differentiation, risk-taking and presenting * Connecting with your audience * Achieving impact and drama * Creating a buying emotion * Getting out of a comfort zone * First delegate presentations Module Two Pitching in Teams * Getting your act together - the plan * Looking and sounding like a team * The buyer's perspective * Getting your moves right - choreography * Dealing successfully with questions * Rehearsing to succeed * Second delegate presentations -------------------------------------------------------------------------------- DRAGON'S DEN EXERCISE The delegation is split into two groups, each with a specific product or service to win the Dragons' investment. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an "I'm in" or an "I'm out" reply. A full debrief is then conducted covering: * Planning * Commercial consequences * Putting forward a business case * Critical thinking * Negotiating * Selling skills * Presentation skills * Profile building SCHEDULED COURSES This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Sales Presenting
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Recruitment and Selection Course

By Dickson Training Ltd

This course is aimed at management and those with responsibility for recruiting and selecting employees internally or externally for their organisation. Since the economic downturn, job seeker numbers have increased. This has resulted in additional costs for businesses as they have had to assess more and more candidates. A lot of businesses have responded by inputting additional layers in their recruitment and selection process. With rumoured costs of between £7,000 and £35,000 for employing staff depending on level, it's essential that this process is robust. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Recruitment and Selection course is comprised of eight modules, covering the following: Module One Impacting Legislation * What is discrimination and what impact does it have on employment? * The importance of a Contract of Employment * Understanding employee rights and Working Time Directive * Data Protection Module Two The Recruitment Process/Defining the Requirements * A generic overview of the recruitment process * Looking into key aspects on the recruitment process, including; * Job assessment * Job descriptions * Job profiling Module Three Advertising the Job * Using recruitment agencies and specialists * Designing the advertisement to attract the right candidates * Where to place the advertisement to get maximum results Module Four Responding to Applications and Shortlisting * Acknowledging applications and sending holding letters * Reading and matching CVs/letters/application forms to the job specification * Planning the interview schedule * Preparing and sending interviewee packs * Preparing and sending rejection letters Module Five Preparing to Interview * Organising the logistics behind an interview * Using tests and psychometrics to whittle down the candidates * Effectively preparing generic/first and second generation questions * Single interviews Vs. panel interviews Module Six The Interview * How to correctly greet candidates * Administrating tests and psychometrics * The successful use of questioning techniques * The role of active listening * Interpreting body language - theirs and yours * How to assess the candidate throughout the interview * How to properly close the interview Module Seven The Selection Decision * Making an objective selection * Following up on references and using these to make an informed decision * Presenting the job offer to the successful candidate * Sending rejection letters in a sensitive and tactful manner * How and when to provide constructive feedback Module Eight Theory Into Practice All participants will get a chance to practice what they have learned. They will plan and conduct an interview and receive constructive feedback. -------------------------------------------------------------------------------- COURSE OBJECTIVES By the end of the course participants will be able to: * State the key pieces of legislation impacting on the recruitment and selection * Prepare a relevant job and personnel specification for a vacancy * Design an effective job advertisement * Identify best practices and protocols in responding to, and short-listing, applicants * Prepare effectively for a recruitment interview * Carry out an objective and professional recruitment interview * Make an objective and balanced recruitment decision * Complete the recruitment process to best practice standards SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Recruitment and Selection Course
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Effective Negotiation Skills Course

By Dickson Training Ltd

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation * Assessment of your current sales and negotiation strengths and improvement areas * What is negotiation? * Identifying objectives and all factors affecting negotiation * The negotiation model - the four stages Module Two The Preparation Stage * The significance of preparation and why we need to prepare * What do you need to prepare? * Preparing a set of objectives: yours and theirs * Understanding constants and variables * Researching the other party * Creating a "win-win" situation * Preparing yourself for possible set-backs and objections Module Three The Discussion Stage * The importance of rapport building * Opening the negotiation * The power of effective questioning techniques * Improving your listening skills * Controlling emotions * Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage * Stating your opening position * Responding to offers * How to deal effectively with adjournments Module Five The Bargaining and Closing Stage * Making concessions - the techniques * Adopting key bargaining skills * Dealing with objections and underhand tactics * Closing techniques * Confirming the agreement * Creating long term, lasting commitment -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Effective Negotiation Skills Course
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Essential Selling Skills

By Dickson Training Ltd

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer * The importance of good customer care * Selling vs. selling attitude * The reasons people buy * Adopting a positive approach Module Two Self-Awareness * Understanding your selling style * Adapting your selling style to your customer * Understanding your customers buying style Module Three Effective Communication and Rapport Building * Why does communication need to be effective? * Actively listening to your customers' needs * Right question at the right time * The impact of positive and emotive language Module Four Taking a Consultative Approach * Different styles of selling * Taking a consultative approach to selling * Preparation techniques * Buyer behaviour and motivation * A selling approach to match the buyers mind Module Five Presenting the Solution * Selling the benefits * Sales tool kit * Unique sales points * Advanced questioning techniques Module Six Gaining Commitment * Recognising and acting upon buying signals * Dealing with customers concerns * No means no? * How to cope in stressful situations Module Seven Confirming the Sale * Confirming or closing? * Effective confirming techniques * Going the extra mile -------------------------------------------------------------------------------- BENEFITS FOR YOU AS AN INDIVIDUAL This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. FOR AN EMPLOYER The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. WHAT WILL I LEARN? By the end of the course, participants will be able to: * Appreciate the need for preparation before a sales appointment * Effectively identify and meet needs with advanced questioning techniques * Identify verbal and non-verbal buying signals * Construct professional answers to questions and possible objections * Present your products and/or services with the buyer in mind * Identify and use a selling style appropriate to capture the buyer's attention * Recognise and overcome major objection types * How to apply effective confirmation techniques with the buyer in mind REAL PLAY OPTION We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. * The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. * Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. * The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. * The outcome is the responsibility of the team(s) - not the performers. SCHEDULED COURSES This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

Essential Selling Skills
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

ILM Level 2 Award in Leadership and Team Skills

By Dickson Training Ltd

> An accredited qualification to prepare supervisors and team leaders for a > future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited [https://www.thebcfgroup.co.uk/management-training/ilm-level-2-award-in-leadership-and-team-skills.php], which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader * Learning the various roles, functions and responsibilities of a team leader - depending on workplace * Recognising limits of authority and accountability, and how these are defined * Developing personal skills and abilities for effective team leading * Using reflective learning skills to improve performance * Identifying areas of strength and possible improvement * Finding ways of obtaining feedback from others * Receiving and responding positively to feedback Module Two Workplace Communications * Learning stages in the communication process * Consideration of the recipient's needs * Spotting barriers to communication and how to overcome them * Establishing a range of direct communication methods relevant to the team * Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face * Recognising the aspects of face-to-face communication, including appearance, impact, body language * Realising the importance of succinct and accurate records of one-to-one oral communication * Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself * Setting SMART objectives and using them to prioritise own actions * Learning simple time management techniques * Developing an awareness of own skills and abilities * Giving yourself personal objectives in relation to team objectives * Developing flexibility and responding to daily changing circumstances * Diagnosing the causes and impacts of stress at work * Identifying symptoms of stress in yourself * Knowing the implications of stress for workplace and non-work activities/relationships * Developing simple stress management techniques * Available sources of support * Action planning and review techniques -------------------------------------------------------------------------------- ACCREDITATION As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. WHO IS IT FOR? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. WHAT WILL I LEARN? At the end of the course, successful candidates will: * Have a good understanding of the team leader role * Apply a range of effective communication skills to overcome barriers * Know how to motivate, build confidence and gain the best from their teams * Identify, build and encourage effective team behaviours * Apply practical skills and knowledge to be transferred to the workplace * Gain an internationally recognised qualification WHAT IS REQUIRED? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.

ILM Level 2 Award in Leadership and Team Skills
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Effective Communication and Influencing

By Dickson Training Ltd

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process * Identifying, what is effective communication? * Recognising the different ways in which we communicate * The barriers to effective communication * Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills * Demonstrating a positive mental attitude * Establishing active listening * Developing your questioning skills * Using positive language Module Three Different Types of Influencing * Looking at influencing versus manipulation * Developing your own preferred influencing style * Understanding the different influencing styles and their uses * adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) * Looking at the history of hidden transactions in communications * The hidden meaning in what we say and what we receive * How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language * Understanding the impact of body language in effective communication * Noticing how your own body language influences others positively and negatively * Analysing and practicing the techniques of successful body language Module Six It's All in the Voice * Learning the importance of tone of voice in effective communication * Realising how your tone of voice influences others Module Seven Written Communication * Understanding the pitfalls of opening a discussion * Identifying the different types of written communication * Recognising the importance of preparation and planning * Looking at different structures and layouts of written communication * Using the correct words and phrases -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Effective Communication and Influencing
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Professional Customer Care

By Dickson Training Ltd

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? * Internal versus external customers * Why customer care is important * Meeting customer expectations Module Two Making a Personal Difference * How do you measure customer care? * Making a difference * Taking ownership * Positive mental attitude * Displaying professionalism both face-to-face and over the telephone * Using positive language Module Three Gathering Information and Offering Solutions * Asking the right questions * Active listening skills * Summarising and clarifying skills Module Four * Dealing with Difficult Situations * How to give a 'service' no * Demonstrating empathy * Assertiveness techniques * Handling a complaint * Problem solving * Saying 'sorry' * Making realistic promises and keeping them -------------------------------------------------------------------------------- Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. -------------------------------------------------------------------------------- Objectives By the end of the course participants will be able to * Adopt a professional telephone manner * Communicate assertively by taking control and directing the conversation * Deliver information positively by offering options and alternatives * Develop a range of versatile behaviours to use when dealing with difficult situations by: * Listening actively * Using empathy * Gathering relevant information through effective questioning * Finding solutions to concerns/problems quickly and efficiently * Speaking positively and assertively -------------------------------------------------------------------------------- WHAT IS THE BENEFIT? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. -------------------------------------------------------------------------------- IN-HOUSE COURSES Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. -------------------------------------------------------------------------------- THE IMPORTANCE OF CUSTOMERS AND CLIENTS Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. -------------------------------------------------------------------------------- CUSTOMER CARE PROGRAMMES FROM DICKSON TRAINING LTD We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Professional Customer Care
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Team Building & Team Development

By Dickson Training Ltd

Our Team Building Programmes are 'simply excellent' (quote from Unilever). They always deliver much greater energy' motivation and efficiently accelerates to a galvanised, integrated team for their Manager/Team Leader. They're great fun and very commercially orientated - the best of both key elements to a successful and long-lasting high performance team. A successful company is always made up of successful teams. Teams that can work autonomously with a clearly defined set of goals, roles, vision, responsibility and culture will always reach for and achieve far greater success than a team that works just as a group of individuals. Our team building solutions are individually built and geared towards teams at any level within an organisation, providing an independent and objective perspective to promote a common purpose such as the creation of a 'high performance team'. -------------------------------------------------------------------------------- OUT WITH THE OLD Traditionally, team building events have been restricted to certain levels of management where they head off site for a bit of archery, quad biking and paintballing or something along those lines. Then over some coffee and cocktails, business plans and more efficient ways to work are casually discussed. Whilst being out having fun instead of being at work may improve an individual person's mood, the effect will only be short-term, and will not go far in creating permanent and cohesive teams who are able to overcome challenges together and drive the business forward when back in the workplace. -------------------------------------------------------------------------------- IN WITH THE NEW Today's business thinking is more strategic and certainly has to look for returns on the investment. That is why Dickson Training Ltd's team building programmes are bespoke and built to your requirements through research, understanding your business and, most importantly, what results and achievements you are looking to get out of the programme. Once "what success looks like" has been established, we create tasks and activities that will test your leadership, problem solving, communication and team work skills. When the tasks have been completed, the learning - both practical and theory - is debriefed to the group as well as how it will translate back in your business. Not only are our events great fun, but they provide participants with learning points they can act upon to improve or enhance the working practices/environment. -------------------------------------------------------------------------------- TEAM BUILDING THAT GETS RESULTS We have a highly innovative team who design team builds to suit all budgets and time or space restrictions. Large or small, we will develop the perfect event to meet your commercial objectives, keeping in line with your values and company culture. More recently we have combined team galvanising events with ways to engage the participants with and support their local communities. This solution has proved extremely popular with our clients and we are continuing to develop more and more programmes doing exactly this. -------------------------------------------------------------------------------- " Phil did everything in a very professional and focused manner, without losing sight of the overall aims or having 'fun'. When I moved to Airbus UK and subsequently European Aeronautic Defense and Space Company (EADS), I had no hesitation in recommending Phil and the team to deliver the required training and team events.  Without doubt Phil and his team are excellent providers of training, to suit even bespoke requirements, and I would not hesitate in recommending the team to any business in the future. " Glenn Brown, Systems & Expertise Manager, Airbus Personnel Service -------------------------------------------------------------------------------- AUGMENTED SKILLS – AN ESSAY BY PHIL DICKSON All of you, who are reading this, and all the people you meet and work with will have – ‘Augmented Skills’. So – if you are an IT Engineer or a Pharmacist; perhaps you are, or know, a Departmental Leader and you work with a Logistics Project Manager; these roles will demand core skills, whether they be technical know-how or qualifications in the discipline. But to be that bit better; more reliable; more effective & productive and therefore more valuable and, frankly, marketable – capitalizing on ‘Augment Skills’ comes into play. The I T Engineer who was a Chess Champion at Uni, which would indicate that they possess some key ‘Augmented skills’ including how they plan 3 steps ahead and are always prepared for the unexpected. The Pharmacist, who is a keen sportsperson in their private life, will likely be tenacious, team-orientated and disciplined – again these are superb qualities to have in this – or any – role. Your colleagues, as well as yourself, will have ‘Augmented Skills’ that will be an asset if only they are explored and applied to their role and indeed, career. -------------------------------------------------------------------------------- EVERYONE HAS THEIR OWN 'SUPER-POWER' If they love gardening, they are probably strategic, patient and inclined to research; if they cook or bake, they are usually well organized and comfortable with multi-tasking. A big reader will tend to be considered and possess good critical thinking faculties, and an amateur mechanic or keen DIY person will often be practical, resourceful and very determined. I have observed that many new Parents discover they have ‘Augmented Skills’ they didn’t know they had... such as getting order out of chaos and displaying industrial amounts of patience and good grace when they really do not feel like it. They very often become far more compassionate and empathetic. Most people have their very own ‘Superpower’. Invite your team members to offer their ‘Augmented Skills’ to your work-place – and just watch as it elevates the motivation levels and improves results. It’ll be very rewarding for all concerned – and for meeting the Team’s objectives, to encourage the person who is a talented artist to be a sounding board on some of the marketing imagery and layouts; for the team member who is great at Maths or resolving crosswords to be asked for their input to solving a problem that is causing logistical or operational headaches. -------------------------------------------------------------------------------- NEVER EXPLOIT A TEAM MEMBER’S UNIQUE SPECIAL SKILLS AT THEIR EXPENSE I would like to stress, however, that it must never be an area where a team member gets exploited by harvesting their unique special skills to coerce them into taking on greater responsibilities and tasks without providing them with the commensurate salary and status. To do so would be immoral and, ultimately, counter-productive as it would lead to resentment and disenfranchisement. This is about encouraging people’s capability and inviting their input to boost confidence and enhance the team’s capability. -------------------------------------------------------------------------------- OFTEN, WE NEED TO BE MORE THAN WHAT OUR JOB DESCRIPTION SAYS It is also important to highlight that whatever a person’s role or function is – they will definitely need to have additional capabilities to be effective. The best example of this is when we designed and delivered a range of ‘Advanced Customer Care skills’ training sessions for the Met Office a few years ago…we met so many remarkably super-bright Meteorologists, many of whom were having to make significant adjustments to answering questions from Customers that seemed to be illogical and often, obtuse. It wasn’t enough for these Meteorologists to be highly skilled at interpreting data and identifying patterns – they needed ‘Augmented skills’ to make that information accessible to members of the public (and Council workers and Air Traffic controllers and Shipping agents) and many other people, as to what that particular weather system was going to be like in their area and at what time. They have to know how to ‘de-jargonise’ the material and provide succinct, clear, and yet temperate, descriptions without ever appearing exasperated, impatient or judgmental in response to sometimes quite silly questions. For a highly trained scientist – that can be counter-intuitive. -------------------------------------------------------------------------------- BEING PHILOSOPHICAL... AND A WEE BIT PRETENTIOUS At the risk of being a little Philosophical (and probably a wee bit pretentious) – in my own role of Trainer – my core skills have to include – being a very good communicator, an active listener and have innovative and engaging ways to convert an idea, or a model, into practical application that my Delegates and Clients gain tangible benefits from. This is how it applies to me... I really enjoy composing short, light classical-style piano pieces. Now, to do this well, you need to be able to find a transition from one chord or melody to a different theme or key. It has to be worked out very carefully to have incremental transitions and pleasant-sounding developments as the piece unfolds. I think I have become better at this as I have honed my skills as a composer. But I have realized that these very same skills have ‘Augmented’ my ability to help a Manager, or a Team, move from a state of conflict; tension; disfunction; disenfranchisement; lack of confidence to a place that is more harmonious with far greater productivity. The very same process of careful listening, considering options, taking well-considered steps, having a creative, sometimes brave, move towards a resolution are at play in both Training and Piano Compositions! -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Team Building & Team Development
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Ushering The Team Back To The Workplace

By Dickson Training Ltd

Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen - 1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it’s clients, it’s workforce and it’s Leaders 2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke ‘Ushering the Team Back to the Workplace’ workshop. -------------------------------------------------------------------------------- PROGRAMME OUTLINE Below is a template of an actual Programme that has been delivered very successfully for clients such as the NHS; Claranet; Jotun Paints & Workspace. This, however, can be modified to suit any group or size. It will be designed to reflect the Organisation’s preferred Hybrid working framework and communication systems. The options of having the innovative Real Play technique to help handle delicate conversations is especially effective. The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully. Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day. The objectives include: * Making the transition back to working as a collaborative team * Enhancing the Leadership skills of the team * Reviewing/establishing the Hybrid working protocols * Galvanising the Team spirit * Maintain inclusivity among full-time; part-time and Region based team members * Energising and motivational * Fun! EXERCISE – ROUND THE BEND The team are to follow the instructions delivered as they walk (and jump) through the route – always keeping a safe distance apart. The instructions become more complicated as they progress. DEBRIEFING POINTS: * Dealing with Change * Attention to Detail * Adapting approach * Optimising results EXERCISE - NUMBER CRUNCH (3 x Cohorts of 12/13) The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline. DEBRIEFING POINTS: * Support and co-ordination * Strategy and planning * Adapting approach * Optimising results TUTORIAL – TEAM DYNAMICS * Tuckman model * Phases of Development towards Maturity EXERCISE - JUGGLING (3 x Cohorts of 12/13) The group(s) will be invited to optimise the number of ‘clients’ (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group’s preparation and approach to a variety ‘customers’ needs. DEBRIEFING POINTS: * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every colleague with care and respect TUTORIAL - EMAIL ETIQUETTE * The primary standards – best practices * ABSURD model * Preparation and planning * Top Tips WORLD CAFE The team are split into 5-6 sub-groups – each with a specific review focus:- * What recommendations do you have to engage the team back into the Workplace? * How do we ensure the framework is efficient? * What are the best ways to optimise team working strategically when most/all team members are in the office? * What potential barriers are there? * How do we accommodate for the Regional team members? * What are the benefits to bringing the team back to the workplace? Each session has 2 – 3 rounds with each table’s ‘host’ sharing feedback for applying to the Team Action Plan – or Charter. DEBRIEFING POINTS: * Each Syndicate’s recommendations and capture the key actions they generate 'REAL PLAY' We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group. * The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer. * Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied. * The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. * The outcome is the responsibility of the team(s) – not the performers Assign 24 x ‘Directors’ (4 for each Player – Phil & Julia – for each Real Play. POTENTIAL REAL PLAY SCENARIOS: * Engaging with a team member as to how the new working plans will be applied. * Overcoming concerns to the new working practices/framework * Addressing issues where a team member feels excluded from the teamworking practices/culture Debrief the Programme Individual Action Plans Team Priorities for application into the workplace

Ushering The Team Back To The Workplace
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Bespoke Management Training

By Dickson Training Ltd

One of our greatest strengths is our ability to tailor any of our open management courses to the needs and requirements of different businesses in different industries. We understand that whilst our open management training courses provide a wealth of knowledge in their particular area of focus, not all of it may be relevant for your business and the particular industry you operate in.Rather than making delegates sit through management training that is irrelevant to their job role, we offer bespoke management training where we tailor the course to cover the specific needs of your organisation, ultimately relieving the inevitable boredom and "switching off" that would come with having to sit through training that a person knew they would not need. WHY CHOOSE US FOR YOUR BESPOKE MANAGEMENT TRAINING NEEDS? We have provided tailored, bespoke management training courses to some of the largest organisations in the UK. Using our acquired experience and knowledge of running these courses, we will be able to work with you to create a bepoke management training programme that delivers a significant return on investment, both in terms of tangible and intangible results. -------------------------------------------------------------------------------- ILM ACCREDITED MANAGEMENT TRAINING COURSES Because we charge a daily training rate rather than a per delegate fee, if you have a number of delegates requiring management training, a bespoke management training course can often be less expensive than putting them all on an open course. A number of courses have been accredited by the ILM, which means you can be assured as to the standard of the course content and delivery. For more information on these, please see our page on ILM Management Training [https://www.dicksontraining.com/management-training/ilm-management-and-leadership-qualifications.php]. All of our ILM Programmes are provided in partnership with BCF Group Limited [https://www.thebcfgroup.co.uk/management-training/bespoke-management-training.php], which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- INTERESTED IN FINDING OUT MORE ABOUT BESPOKE MANAGEMENT TRAINING? Between us, we can come up with a training plan which will provide relevant, bespoke management training for your delegates which will maximise the return on both your time and cost. We are happy to come to your premises or arrange training facilities nearer to your location if this would be more convenient. -------------------------------------------------------------------------------- FEEDBACK Below is a small selection of past feedback for our management training and development courses and programmes: > "EXCELLENT INSTRUCTOR. I LOOKED FORWARD TO OUR MONTHLY LECTURES KNOWING THAT I > WOULD HAVE A GOOD LAUGH BUT ALSO THAT I WOULD LEARN MORE ABOUT THE SUBJECT AND > MYSELF. HE HAS BEEN VERY HELPFUL TO ME AND THE REST OF THE STUDENTS, NOT JUST > DURING THE LECTURES BUT OFTEN IN HIS OWN TIME. HIS ENTHUSIASM FOR ALL OF THE > SUBJECTS COVERED DURING THE COURSE WAS EVIDENT THROUGHOUT, WHICH AGAIN HELPED > ME TO ENJOY AND UNDERSTAND THE SUBJECTS AND LECTURES.  > > IF I GET THE CHANCE IN FUTURE TO ATTEND A FURTHER COURSE WITH YOU, I WOULD > JUMP AT THE CHANCE." > > SENIOR ACQUISITIONS SURVEYOR > > Galliford Try -------------------------------------------------------------------------------- > "A VERY ACCOMPLISHED TRAINER AND SOMEONE WHO I WOULD VERY MUCH LIKE TO BE > INVOLVED IN OUR BUSINESS TRAINING GOING FORWARD. THE FEEDBACK I HAVE HAD FROM > ALL LEVELS OF OUR TEAM STRUCTURE IS EXCELLENT." > > GROUP HR OPERATIONS > > EADS Personnel Services UK -------------------------------------------------------------------------------- > "PHIL HAS A LOT OF ENERGY WHICH HE THROWS INTO THE COURSE. THIS VISABLY BROKE > DOWN RESISTANCE AND ATTENDEES ENTERED INTO THE EXERCISES WHOLEHEARTEDLY." > > SENIOR QS > > Bullock Construction -------------------------------------------------------------------------------- SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Bespoke Management Training
Delivered in-person, on-requestDelivered In-Person in UK Wide
Price on Enquiry

Emotional Intelligence for Today’s Leadership and Management

By Dickson Training Ltd

EQ is a pattern of how people's biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement. Where your thinking and responses lie within your biases spectrum, and your ability in adjusting to the situation you find yourself in, will determine responses equating to poor or strong Emotional Intelligence (EI). This course will enhance and promote the skill set necessary for any working leader or manager, allowing our in-depth emotional intelligence knowledge to be applied into your working environment. From an employer's perspective, this award can be a significant long-term return on investment by further developing your leaders and managers. -------------------------------------------------------------------------------- WHAT DOES THIS COURSE OFFER? Our program offers an EQ-SWOT™ assessment and EI Model in detail, and through activity and discussion we explore how applying and possibly adjusting, you may offer an improved Emotional Intelligence. Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for. We also offer our Paradigm EQ-SWOT™ online assessment and report as a frame of reference within the program. This assessment should be completed before attending the program, and will be expanded upon during the program delivery. COURSE CONTENT The Emotional Intelligence for Today’s Leadership and Management course covers the following topics: * What makes EI so important within the workplace * Self-Awareness and your EQ Profile * The EQ unpacked * Unconscious Bias & EI * How to develop your EI quotient ACCREDITATION ACTIVITY Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment. *Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program. SCHEDULED COURSE DATES Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us. IN-HOUSE COURSES This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is extremely flexible and can be tailored to your specific requirements. If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.

Emotional Intelligence for Today’s Leadership and Management
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

The Fundamentals of Ultra-Low Emission Road Transport

By Cenex (Centre of Excellence for Low Carbon & Fuel Cell Technologies)

In-house training courses on electric and hydrogen vehicle technologies, charging infrastructure and how they work.

The Fundamentals of Ultra-Low Emission Road Transport
Delivered in-person, on-requestDelivered In-Person in Internationally
Price on Enquiry

Emotional Logic Workshop – Discover the Superpower of Your Unpleasant Emotions

By Eyes Up Training Limited

The Emotional Logic workshop is designed to provide enlightening mindset shifts and educational activities around emotions, their purpose, and our values.

Emotional Logic Workshop – Discover the Superpower of Your Unpleasant Emotions
Delivered in-person, on-request, onlineDelivered Online & In-Person in Internationally
Price on Enquiry

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The Potteries Creative Harmony Studio

the potteries creative harmony studio

5.0(1)

Hornsea

The Potteries - Pottery & Wellness Studio Welcome to the magical & creative pottery painting experience available at The Potteries. We are based in a quant seaside town of Hornsea, East Yorkshire in a Retail Outlet village that was home to Hornsea Pottery. Just opening our doors on 28th October 2023, we aim to offer a fusion of creativity, fun and mindfulness through pottery painting, workshops, courses & parties. Choose from over 120 different bisque pottery with the main themes being * Seasonal (Christmas, Valentines, Mothers Day, Easter, Fathers Day, Seaside, Halloween), * Fantasy & magic, * Animal kingdom, * Home & Garden and * Kitchenalia    Prices start from as little as £10 and includes 2 hours, equipment, paints, glazing and firing.   Please allow 7-14 days for the glazing and firing to be completed.  An additional 7 days may be required during busy periods. We are also able to offer wellness, self care & natural skincare events, workshops and courses through our sister business Our Green Apple.  Our Green Apple is a local award winning business, offering handcrafted skincare, wash and wellbeing products using ingredients from Mother Earth.  You are able to purchase their products from The Potteries and book into their events, including * Bath bomb making sessions, * Bath bomb decorating,  * Learn to make your own crystal elixir * Crystal woodland wreath * Shower steamers * 3 step course – From extraction of the plant to producing a product * Positive affirmation & creative weekly courses, * Drum circle with Cacao ceremony * Shamanic journeying We are open 7 days a week; Mon – Fri 10am – 5pm Saturday 9.30am – 5pm Sunday 11am – 5pm We will be offering special events and late night openings…follow us on Facebook (@thepotteries) and Instagram (@thepotteries2021) for updates.