London

<h2>The Art of Negotiation: In-House Training</h2>
<p>Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations.</p>
<p>The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation.</p><h3>What you Will Learn</h3><ul><li>Master the different ways to say 'no'</li><li>Determine negotiation strategies based on typical client strategies</li><li>Develop solutions to break deadlocks</li></ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Course structure</li><li>Course goals and objectives</li><li>Establishing personal learning objectives</li></ul><h3>Foundation Concepts</h3><ul><li>Exercise: Most Challenging Scenarios and Outcomes</li><li>Debrief: Impact versus intent</li><li>Addressing customer expectations</li><li>Needs versus wants</li><li>Key skills for managing customer relationships</li><li>Elicitation (requirements gathering)</li><li>Communication and active listening</li><li>Sensitivity and empathy</li></ul><h3>Handling Difficult Conversations</h3><ul><li>Saying 'no'</li><li>The Ladder of Inference</li><li>4-Step approach for handling difficult conversations</li><li>Characteristics of a trusted advisor</li></ul><h3>Communication Best Practices</h3><ul><li>Attunement and active listening</li><li>Exercise: Identifying Effective Techniques</li><li>Communication pitfalls and best practices</li><li>Building rapport and influence</li><li>Words of wisdom</li><li>Exercise: Reflection on Challenges</li></ul><h3>Negotiation Strategies</h3><ul><li>Negotiation basics</li><li>Five phases of negotiation</li><li>Identifying different strategies</li><li>Traditional versus Progressive</li><li>Hard - Soft - Principled</li><li>Exercise: Your Preferred Techniques</li><li>Selecting appropriate strategy for project negotiations</li><li>Common pitfalls to avoid</li><li>The impact of culture on negotiation</li><li>Looking at conflict through the lens of negotiation</li><li>Exercise: Mapping a Resolution</li></ul>


                </section>

IIL Europe Ltd

The Art of Negotiation: In-House Training

General Admission

Birmingham

Telford

<div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">Our Leadership and Management programmes are not just off-the-shelf solutions. They are tailor-made to fit your unique organisation and its specific needs and environment, ensuring every attendee&#39;s sense of relevance and personalisation.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">They include many aspects of our stand-alone workshops, so you can pick and mix the ingredients you want to effect the change you wish to see from the outcomes.&nbsp;</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">We thread your values into our programme to ensure they are inculcated through every workshop and into the minds of all attendees. This helps embed them into everyday thinking and ensures everyone knows why they are critical to your organisation&#39;s success.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">We extend a warm invitation to all Leaders and Managers, irrespective of their hierarchical position or role, to attend this programme. This inclusivity is a testament to our belief that everyone, from the executive team to the newly promoted Manager or Leader, plays a crucial role in your organisation&#39;s success by using the same principles when managing and leading their people.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">Our workshops do not sugarcoat the truth. We say what we mean to ensure clarity and recognition of why the ingredients matter. We do not pick out individuals, we do not embarrass, and many discussions are conducted in groups of three. Those groups then come together to share their thoughts and opinions and learn from each other. This ensures that all voices are heard, all ideas considered, and all challenges shared and addressed as a committed organisation.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">Accountability and responsibility feature in our sessions. Our facilitator is accountable and responsible for ensuring professionalism and honesty; we expect the same from all participants. You are investing in them; in return, they will invest with commitment, effort and diligence.</span></p><p align="center" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">&ldquo;If you stop trying to please others and just do the right thing,</span></strong></p><p align="center" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">with authenticity, transparency, and integrity,</span></strong></p><p align="center" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">you will win the hearts and minds of those about you organically.&rdquo;</span></strong></p></section></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a name="Events" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">LENGTH</span></strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">7to 10 months (Usually one workshop per month).&nbsp;</span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT PROGRAMME START</strong></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Let&#39;s chat and confirm a date.</span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROGRAMME DELIVERY</strong></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">In Person only at your company or a venue (hotel, conference centre) of your choice.&nbsp;</span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><hr style="color: rgb(33, 33, 33); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 33, 33);"><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Suitability - Who should attend?</span></h2><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Who Should Attend and Why?</span></h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>? - All those who lead or manage others and those who will be in the near future (the next 12 months) unless you already have an aspiring leaders programme.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>? - Most people interested in such a programme are reading this because they already know why it is critical. More often than not, you are trying to decide who to talk to about it.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Those who know people know how different we all are, how political shenanigans cause havoc with open and honest conversations, how people are too afraid to speak out, and how trust is desperately sought after but sadly not yet present. They also know that all this needs &#39;fixing.&#39; At LaPD Solutions, it&rsquo;s what we do.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Organisations that realise their most important resource is their people will also realise they must invest in them to ensure consistency, lived values, and behavioural excellence. <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Only</strong> then will they attain the best possible success and profit margin.</span></p></section></div><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></span><div fr-original-style="" style="box-sizing: border-box;"><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Programme Content (to be designed from your specific needs)</span></h2><section fr-original-style="" style="box-sizing: border-box;"><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">What is Emotional Intelligence (EI).&nbsp;</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">EI Self Assessment.&nbsp;</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Our Moccasin Approach&reg; and our EI Tree&reg;.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Models of Leadership and designing our perfect leader and manager.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Building &amp; Maintaining Trust.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">My Impact on Others.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">What is inclusive Leadership?</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Equality, Equity, Diversity and Inclusion.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Bias and Unconscious bias.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Groups vs Teams and how they differ.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Delegation and our Delegation Matrix.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Saying &#39;No&#39;&hellip; (the right way).</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">The neuroscience behind decision-making.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Silo/Collaborative working - Approaching change.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">What is a failure, and why do we fear failure so much?</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Organisational Culture, our Values.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Words versus actions!</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">A &#39;People Strategy&#39; - why have one?</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Performance Management - design it.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">The Colleague Engagement Ladder.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Courageous conversations and how to manage them.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Boosting our self-confidence and self-esteem.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Psychological safety; emotional security/safety &ndash; ES2</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="caret-color: rgb(71, 85, 119);">See an example of one of our programmes by </span><a href="https://www.lapd.solutions/example-ei-based-leadership-and-management-programmes.html" target="_blank" rel="noopener noreferrer" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="caret-color: rgb(71, 85, 119); color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="caret-color: rgb(71, 85, 119); color: rgb(44, 130, 201);">clicking here</span></a><span style="caret-color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="caret-color: rgb(71, 85, 119);">.</span></div></section></div><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></span><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"> </span></h2><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Programme delivery and venue</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</span></p></section></div></div></div></div></div></div></div></div>

Our Leadership and Management programmes are not just off-the-shelf solutions. They are tailor-made to fit your unique organisation and its specific needs and environment, ensuring every attendee's sense of relevance and personalisation.
They include many aspects of our stand-alone workshops, so you can pick and mix the ingredients you want to effect the change you wish to see from the outcomes. 
We thread your values into our programme to ensure they are inculcated through every workshop and into the minds of all attendees. This helps embed them into everyday thinking and ensures everyone knows why they are critical to your organisation's success.
We extend a warm invitation to all Leaders and Managers, irrespective of their hierarchical position or role, to attend this programme. This inclusivity is a testament to our belief that everyone, from the executive team to the newly promoted Manager or Leader, plays a crucial role in your organisation's success by using the same principles when managing and leading their people.
Our workshops do not sugarcoat the truth. We say what we mean to ensure clarity and recognition of why the ingredients matter. We do not pick out individuals, we do not embarrass, and many discussions are conducted in groups of three. Those groups then come together to share their thoughts and opinions and learn from each other. This ensures that all voices are heard, all ideas considered, and all challenges shared and addressed as a committed organisation.
Accountability and responsibility feature in our sessions. Our facilitator is accountable and responsible for ensuring professionalism and honesty; we expect the same from all participants. You are investing in them; in return, they will invest with commitment, effort and diligence.
“If you stop trying to please others and just do the right thing,
with authenticity, transparency, and integrity,
you will win the hearts and minds of those about you organically.”




LENGTH - For more information about duration, please get in touch with us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who Should Attend and Why?
Who? - All those who lead or manage others and those who will be in the near future (the next 12 months) unless you already have an aspiring leaders programme.
Why? - Most people interested in such a programme are reading this because they already know why it is critical. More often than not, you are trying to decide who to talk to about it.
Those who know people know how different we all are, how political shenanigans cause havoc with open and honest conversations, how people are too afraid to speak out, and how trust is desperately sought after but sadly not yet present. They also know that all this needs 'fixing.' At LaPD Solutions, it’s what we do.
Organisations that realise their most important resource is their people will also realise they must invest in them to ensure consistency, lived values, and behavioural excellence. Only then will they attain the best possible success and profit margin.
Programme Content (to be designed from your specific needs)
What is Emotional Intelligence (EI).
EI Self Assessment.
Our Moccasin Approach® and our EI Tree®.
Models of Leadership and designing our perfect leader and manager.
Building & Maintaining Trust.
My Impact on Others.
What is inclusive Leadership?
Equality, Equity, Diversity and Inclusion.
Bias and Unconscious bias.
Groups vs Teams and how they differ.
Delegation and our Delegation Matrix.
Saying 'No'… (the right way).
The neuroscience behind decision-making.
Silo/Collaborative working - Approaching change.
What is a failure, and why do we fear failure so much?
Organisational Culture, our Values.
Words versus actions!
A 'People Strategy' - why have one?
Performance Management - design it.
The Colleague Engagement Ladder.
Courageous conversations and how to manage them.
Boosting our self-confidence and self-esteem.
Psychological safety; emotional security/safety – ES2
See an example of one of our programmes by clicking here.
 
Programme delivery and venue
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Lapd Solutions Ltd

Business Leadership

Leadership Skills

Women In Leadership

Leadership

Leadership Development

Employee Management

Delegation

Leadership and Management development, Leadership training, management training, Leadership development

Leadership and Management Programmes

Harpenden

<p>The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives.</p><p>We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks.</p>This course will help participants:<ul><li>Learn key principles of managing sales priorities, meeting targets and getting 'everything' done!</li><li>Learn proven techniques for structuring your day, week and normal routine</li><li>Develop effective sales time management at the office and on the road</li><li>Learn a seven-step process for setting goals and objectives in your work and personal life</li><li>Understand how to make time for sales prospecting, designated call days</li><li>Understand practical ways to improve your time management</li></ul><section>
                    <h3>1 Key principles of sales time management</h3><ul><li>Course objectives and review of time log</li><li>Essential principles of sales time management</li><li>How do you use your time now?</li><li>Reviewing your working day (from pre-course survey)</li><li>Beliefs and feelings about time</li></ul> <h3>2 Managing sales priorities and planning systems</h3><ul><li>Managing priorities and planning systems</li><li>Use organised persistence to plan your sales activity</li><li>Planning your territory and prospecting activity</li><li>How to use priority ratings not urgency to react to tasks</li></ul> <h3>3 Dealing with distractions and communication skills</h3><ul><li>Know your time 'bandits' and creating more positive habits to overcome them</li><li>Making time by saying 'no' assertively and managing expectations</li><li>Assertiveness techniques for handling colleagues and clients</li><li>Making meetings worthwhile - preparation and planning</li></ul> <h3>4 Sales goal setting and action planning</h3><ul><li>Set clear, concise, and motivating sales goals and action plans</li><li>How to set and use goal setting as way of managing your time and increasing results</li><li>The principles of linking SMART objectives to action plans and daily activities</li></ul> <h3>5 Creating results focus - every day, week, and month</h3><ul><li>Batch sales tasks together, starting with emails</li><li>Planning your day and week and protecting sales 'prime' time</li><li>Apply the 80/20 to your sales contacts, clients, and prospects</li></ul> <h3>6 Overcoming procrastination and structuring your day</h3><ul><li>Understanding procrastination, what it is and how to recognise it in yourself and others</li><li>How to stop procrastinating and start making progressing</li><li>Build a power prospecting hour into every day</li><li>Smart stuff to make more sales time: five automated tools</li><li>Live the $64,000 dollar question</li></ul> 


                </section>

The In House Training Company

Sales Manager

Office Skills & Productivity

Time Management

Sales Management

Management Skills

Personal Productivity

Sales time management (In-House)

<h2>Assertiveness: In-House</h2><p>When people are assertive they portray a strong, confident image and can put their views across while still taking other people's opinions into account.</p><p>Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a breakdown in relationships at work.</p><p>In this highly practical session participants discover how effective body language, voice, and the words they say make a big difference to the results they get. Importantly, they learn how to build confidence that leads to assertive behaviour more of the time. And how to disagree without being disagreeable!</p><ul><li>Recognise the differences between assertive, aggressive and passive behaviour</li><li>Understand the impact your behaviour has on people</li><li>Make assertive requests - and follow up effectively</li><li>Say 'no', where appropriate</li><li>Be more assertive in meetings</li><li>Give negative feedback - without giving offence</li></ul><section>
                    <h3>Why be assertive?</h3><h4>Assertiveness defined</h4><ul><li>What is assertiveness?</li><li>Why does it matter?</li><li>The assertiveness spectrum<ul><li>Passive</li><li>Assertive</li><li>Aggressive</li></ul></li><li>Skills practice: demonstrating the spectrum</li></ul><h3>Channels of assertiveness</h3><ul><li>The three channels of assertiveness<ul><li>What we show</li><li>What we say</li><li>How we sound</li></ul></li><li>The 'I'm OK / you're OK' model<ul><li>Avoiding non-assertive behaviour as a default position</li></ul></li><li>Skills practice: confidently stating your opinion</li></ul><h3>Assertive language</h3><ul><li>The importance of direct communication</li><li>The problems with indirect communication</li><li>Skills practice: standing your ground</li><li>'Wimp talk'v'power talk'<ul><li>'Wimp talk' quiz</li></ul></li><li>Voice</li><li>Body language</li><li>Skills practice: making assertive requests</li></ul><h3>Refusing requests and saying 'no'</h3><ul><li>The hardest word</li><li>When to use it...</li><li>... and how</li></ul><h3>Assertive follow-up</h3><ul><li>Empathic assertion</li><li>The broken record technique</li><li>Keeping body language consistent with verbal</li><li>Skills practice: making assertive requests</li><li>Self-disclosure and empathy</li><li>Escalating requests</li></ul><h3>How to disagree without being disagreeable</h3><ul><li>The 3As model<ul><li>Acknowledge</li><li>Agree</li><li>And (not 'but')</li></ul></li><li>Skills practice: disagreeing in an assertive way</li></ul><h3>How to be assertive in different situations</h3><ul><li>How to raise an issue<ul><li>How to be proactive and assertive with your manager</li><li>Barriers</li><li>Skills practice: suggesting a change</li></ul></li><li>How to give negative feedback<ul><li>Have the right mindset</li><li>Have a framework</li><li>Skills practice: giving feedback to a colleague</li></ul></li><li>How to be assertive in a meeting<ul><li>Why do it</li><li>How to do it</li><li>Skills practice: group exercise</li></ul></li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Maximum Performance

Assertiveness: In-House

<h2>The Art of Negotiation: Virtual In-House Training</h2>
<p>Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations.</p>
<p>The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation.</p><h3>What you Will Learn</h3><ul><li>Master the different ways to say 'no'</li><li>Determine negotiation strategies based on typical client strategies</li><li>Develop solutions to break deadlocks</li></ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Course structure</li><li>Course goals and objectives</li><li>Establishing personal learning objectives</li></ul><h3>Foundation Concepts</h3><ul><li>Exercise: Most Challenging Scenarios and Outcomes</li><li>Debrief: Impact versus intent</li><li>Addressing customer expectations</li><li>Needs versus wants</li><li>Key skills for managing customer relationships</li><li>Elicitation (requirements gathering)</li><li>Communication and active listening</li><li>Sensitivity and empathy</li></ul><h3>Handling Difficult Conversations</h3><ul><li>Saying 'no'</li><li>The Ladder of Inference</li><li>4-Step approach for handling difficult conversations</li><li>Characteristics of a trusted advisor</li></ul><h3>Communication Best Practices</h3><ul><li>Attunement and active listening</li><li>Exercise: Identifying Effective Techniques</li><li>Communication pitfalls and best practices</li><li>Building rapport and influence</li><li>Words of wisdom</li><li>Exercise: Reflection on Challenges</li></ul><h3>Negotiation Strategies</h3><ul><li>Negotiation basics</li><li>Five phases of negotiation</li><li>Identifying different strategies</li><li>Traditional versus Progressive</li><li>Hard - Soft - Principled</li><li>Exercise: Your Preferred Techniques</li><li>Selecting appropriate strategy for project negotiations</li><li>Common pitfalls to avoid</li><li>The impact of culture on negotiation</li><li>Looking at conflict through the lens of negotiation</li><li>Exercise: Mapping a Resolution</li></ul>


                </section>

The Art of Negotiation: Virtual In-House Training

<h2>The Art of Negotiation (Virtual)</h2>
 <p>Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations.</p>
 <p>The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation.</p><h3>What You Will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Master the different ways to say 'no'</li>
 <li>Determine negotiation strategies based on typical client strategies</li>
 <li>Develop solutions to break deadlocks</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Course structure</li> <li>Course goals and objectives</li> <li>Establishing personal learning objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>Exercise: Most Challenging Scenarios and Outcomes</li> <li>Debrief: Impact versus intent</li> <li>Addressing customer expectations</li> <li>Needs versus wants</li> <li>Key skills for managing customer relationships</li> <li>o Elicitation (requirements gathering)</li> <li>o Communication and active listening</li> <li>o Sensitivity and empathy</li> </ul> <h3>Handling Difficult Conversations</h3> <ul> <li>Saying 'no'</li> <li>The Ladder of Inference</li> <li>4-Step approach for handling difficult conversations</li> <li>Characteristics of a trusted advisor</li> </ul> <h3>Communication Best Practices</h3> <ul> <li>Attunement and active listening</li> <li>Exercise: Identifying Effective Techniques</li> <li>Communication pitfalls and best practices</li> <li>Building rapport and influence</li> <li>Words of wisdom</li> <li>Exercise: Reflection on Challenges</li> </ul> <h3>Negotiation Strategies</h3> <ul> <li>Negotiation basics</li> <li>Five phases of negotiation</li> <li>Identifying different strategies</li> <li>o Traditional versus Progressive</li> <li>o Hard - Soft - Principled</li> <li>o Exercise: Your Preferred Techniques</li> <li>Selecting appropriate strategy for project negotiations</li> <li>o Common pitfalls to avoid</li> <li>o The impact of culture on negotiation</li> <li>Looking at conflict through the lens of negotiation</li> <li>Exercise: Mapping a Resolution</li> </ul>


                </section>

The Art of Negotiation (Virtual)

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					<div><p><span>To learn about mindfulness and effectively regaining control of your life, take this course on Certificate in Mindfulness and Self Control.</span></p><p><span>This Certificate in Mindfulness and Self Control  course teaches you how to deal with saying no and how to achieve more by improving your mindset. </span></p><p><span>This course takes you through the various ways to have control of your life. Upon completion, you will be confident in knowing when to say no and what to say no to. Furthermore, this Certificate in Mindfulness and Self Control course highlights the importance of saying no. If you are interested in understanding how to improve your life by doing more of what matters, this course is for you.</span></p></div>
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					<div><p><b>Certificate in Mindfulness and Self Control</b><span> is a best selling course developed by industry experts and already helped tons of students like you. It is suitable for anyone who wants to improve their knowledge and skills in the </span><b>[course_category]</b><span> or relevant sector. </span></p><p><span>This course is accredited by <strong>CPD,</strong></span><b> </b><span>so you will get a career boost upon completing this course. Our </span><b>Certificate in Mindfulness and Self Control</b><span> is packed with </span><b>29</b><span> modules and </span><b>2 hours, 35 minutes</b><span> of study. You will be awarded with a certificate of completion, the proof of your expertise in this field. If you want to get a job or looking for professional skills to excel in this field, a certificate from this course will help you appear as a strong candidate. You can also validate your certification from our website.</span></p><p><span>It doesn't matter if you are willing to study full-time or part-time. This course is designed for any type of student and you can even complete it at your own pace. The materials are accessible from anyplace, any device and anytime. </span></p><p><span>Besides that, our experienced tutors will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p></div>
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Course Cloud

Certificate in Mindfulness and Self Control

<p>ð Unlock the Power of Assertive Communication and Transform Your Relationships with 'Mastering Assertive Communication: Setting Boundaries with Grace' Online Course! ð</p><p> </p><p>Module 1: 'NO Is Sometimes The Safest Word' Discover the transformative strength behind the word 'NO' and learn when and how to use it to protect your time, energy, and well-being. Embrace the art of assertive communication to create healthier boundaries.</p><p>Module 2: 'The Biggest Mistakes People Make' Identify common pitfalls in communication and understand how these mistakes hinder assertiveness. Gain insights into recognizing and overcoming these hurdles effectively.</p><p>Module 3: 'Why Is It So Difficult To Say NO' Delve into the psychological and emotional factors that make saying 'NO' challenging. Uncover techniques to manage discomfort and build the confidence to express yourself assertively.</p><p>Module 4: 'How To Say It Without Saying It' Explore indirect yet effective communication methods to convey boundaries gracefully. Learn the subtle yet powerful ways to articulate your needs without explicitly using the word 'NO'.</p><p>Module 5: 'It Is Your Responsibility' Understand the importance of taking ownership of your boundaries and communicating them clearly. Develop strategies to navigate difficult situations while upholding your assertiveness.</p><p>Module 6: 'What Do I Do Next' Equip yourself with practical tools and actionable steps to implement assertive communication in various aspects of your life. Create a personalized plan to maintain boundaries confidently.</p><p> </p><p>ð Join this transformative journey and unlock the keys to assertive communication that will empower you to navigate relationships, professional settings, and personal interactions with confidence and grace. Enroll now in 'Mastering Assertive Communication: Setting Boundaries with Grace' and start your journey towards a more empowered, fulfilling life! ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
SAYING NO - TACTICS AND TECHNIQUES</h4><div><div><ul><li><div>
<span></span><h5>
Why Is It So Difficult To Say NO</h5></div><div>
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<span></span></div></li><li><div>
<span></span><h5>
NO Is Sometimes The Safest Word</h5></div><div>
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<span></span></div></li><li><div>
<span></span><h5>
The Biggest Mistakes People Make</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
How To Say It Without Saying It</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
It Is Your Responsibility</h5></div><div>
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00:00													</span>
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<span></span><h5>
What Do I Do Next</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Mastering Assertive Communication: Setting Boundaries with Grace

<p>The course 'Learn When to Say No' aims to help individuals understand the importance of saying no, the challenges associated with it, and practical strategies for saying no effectively. Participants will learn what situations to say no to, when to say no, and how to communicate their boundaries confidently.</p>
<h3><strong>Learning Outcomes:</strong></h3>
<ol>
<li>Recognize the significance of saying no and comprehend the difficulties in doing so.</li>
<li>Identify specific situations where saying no is appropriate and learn to determine the right timing for expressing no.</li>
<li>Develop effective communication skills to confidently say no in various scenarios.</li>
<li>Acquire practical strategies and tools to handle challenging situations and navigate through potential conflicts when saying no.</li>
</ol>
<h3><b>Why buy this Learn When to Say No?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Learn When to Say No</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Learn When to Say No</b><span> course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already working in the relevant fields and want to polish their knowledge and skill.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Learn When to Say No</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Learn When to Say No</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Learn When to Say No </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Section 01: The Why of No - why No matters and why it's hard to say</td>
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					<td><i></i></td>
					<td>Why is No Important?</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td><i></i></td>
					<td>Why is No Difficult? Your Inner Gopher</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why is No Difficult? Six things that Drive you to Say Yes</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
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					<td colspan="4">Section 02: The What of No - What to say No to, and when to say it</td>
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					<td><i></i></td>
					<td>How to Challenge your Instincts on No</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td><i></i></td>
					<td>What to Say No to</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Specific things to Say No to</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td><i></i></td>
					<td>When to Say No</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What are your Choices?</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>When to Say No to Relationships</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What does No Mean?</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 03: How to say NO in lots of situations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to be Happy with No</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Decide Yes or No: Six Tools to Help Make Your Decision</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Decide Yes or No: Six Ways of Thinking about Any Problem</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Make No Feel Easier</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Say No</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to Friends and Loved Ones</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to your Customers</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to False Assumptions</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No to Temptation</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get on with it: How to say No to Procrastination</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get on with it: How to say No to Procrastination</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to say No in Negotiations</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>More Tips on How to Say No</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 04: The What if of No; I've got you covered</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What if they Resist your No?</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What if you want to Say Yes?</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Four 'What if?' Questions</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What if you don't Follow my Advice?</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Learn When to Say No</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

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Trainers Course

Learn When to Say No

<h2><strong>Instructor-led training online.<img class="alignright size-full wp-image-17112 lazyloaded" title="Secretary PA Training 1" src="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png" sizes="(max-width: 150px) 100vw, 150px" srcset="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png 150w, https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training--100x150.png 100w" alt="Online Training" width="150" height="225" data-src="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png" data-srcset="https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training-.png 150w, https://taylor-mason.co.uk/wp-content/uploads/2020/04/transparent-image-man-online-training--100x150.png 100w" /></strong></h2>
<p data-wpmeteor-mouseover="true" data-wpmeteor-mouseout="true"><strong>Courses are also delivered as Instructor-led training online.&nbsp;</strong>Instructors deliver training in a&nbsp;classroom&nbsp;format, as an interactive workshop, demonstrating with the opportunity for learners to practice, virtually, using&nbsp;<a href="https://en.wikipedia.org/wiki/Video-conferencing" target="_blank" rel="noopener">video-conferencing</a>&nbsp;tools. The instructors have facilitation and teaching skills, where they use different methods to engage learners and embrace different&nbsp;<a href="https://en.wikipedia.org/wiki/Learning_styles" target="_blank" rel="noopener">learning styles</a>. Please contact us if you would discuss this further.&nbsp;<a title="Call Or email US" href="https://taylor-mason.co.uk/contact-us/">Contact Us.</a></p>
<h3 class="padb5 evo_h3">TRAINING COURSE DETAILS</h3>
<div class="eventon_desc_in">
<h3>SECRETARY &amp; PA TRAINING</h3>
<p>During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your&nbsp;desk.</p>
<p>Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail, for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course, these problems can limit productivity and even cost the company money or other resources.</p>
<p>These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognised and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on&nbsp;<strong>secretarial pa development</strong>.</p>
<p><strong>What you will learn:</strong></p>
<p align="JUSTIFY">During this two day course, you will develop a learning-based action plan to take back to your workplace ensuring that you can put the learning into action as soon as you are back at your&nbsp;desk.</p>
<h4><strong>The knowledge and practical skills you will learn&nbsp;include:</strong></h4>
<ul>
<li>Planning&nbsp;&amp;&nbsp;Organisation</li>
<li>Management&nbsp;Skills</li>
<li>Communication&nbsp;Skills</li>
<li>Meetings and&nbsp;Presentations</li>
<li>Departmental Improvement Suggestions</li>
</ul>
<p>&nbsp;</p>
<h4>During the course you cover:</h4>
<p>During this interactive, linked and practical secretary/PA development course you will learn:</p>
<p><em><strong>Planning&nbsp;&amp;&nbsp;Organisation</strong></em></p>
<ul>
<li>Time management&nbsp;skills</li>
<li>Using a time management&nbsp;matrix</li>
<li>Planning&nbsp;&amp;&nbsp;prioritising&nbsp;workloads</li>
<li>Managing workloads to meet timelines</li>
<li>Eliminating time&nbsp;wasters</li>
<li>Setting SMART&nbsp;objectives</li>
<li>Motivate yourself to use time creatively and&nbsp;productively</li>
</ul>
<p><em><strong>Management&nbsp;Skills</strong></em></p>
<ul>
<li>Managing self and&nbsp;others</li>
<li>Effective&nbsp;delegation</li>
<li>Performance&nbsp;management</li>
<li>Building&nbsp;relationships</li>
<li>Managing day to day&nbsp;situations</li>
<li>Action plans based on planning, organising and management&nbsp;skills</li>
</ul>
<p><em><strong>Communication&nbsp;Skills</strong></em></p>
<ul>
<li>Spoken communication &ndash; overview of telephone, face to face, body language, tone&nbsp;&amp;&nbsp;words</li>
<li>Written communication &ndash; overview of business writing, composing professional emails, faxes, memos,&nbsp;letters</li>
</ul>
<p><em><strong>Assertiveness&nbsp;Skills</strong></em></p>
<ul>
<li>Being assertive and not aggressive in the&nbsp;workplace</li>
<li>Saying no&nbsp;assertively</li>
<li>Understanding&nbsp;assertiveness</li>
</ul>
<p><em><strong>Meetings</strong></em></p>
<ul>
<li>Meeting&nbsp;preparation</li>
<li>Overview of successful minute&nbsp;taking</li>
<li>Preparing and delivering&nbsp;presentations</li>
<li>Action plans linked to communication, assertiveness and&nbsp;meetings</li>
<li>Departmental Improvement Suggestions&nbsp;</li>
</ul>
</div>

EduTech - Taylor Mason

During this 2 day course, you will develop a learning-based action plan to use in your workplace ensuring that you can put the learning into action.

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