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Delivered Online or In-Person
You travel to organiser or they travel to you
Harpenden
Full day
All levels
When people are assertive they portray a strong, confident image and can put their views across while still taking other people's opinions into account.
Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a breakdown in relationships at work.
In this highly practical session participants discover how effective body language, voice, and the words they say make a big difference to the results they get. Importantly, they learn how to build confidence that leads to assertive behaviour more of the time. And how to disagree without being disagreeable!
Recognise the differences between assertive, aggressive and passive behaviour
Understand the impact your behaviour has on people
Make assertive requests - and follow up effectively
Say 'no', where appropriate
Be more assertive in meetings
Give negative feedback - without giving offence
Assertiveness defined
What is assertiveness?
Why does it matter?
The assertiveness spectrumPassiveAssertiveAggressive
Skills practice: demonstrating the spectrum
The three channels of assertivenessWhat we showWhat we sayHow we sound
The 'I'm OK / you're OK' modelAvoiding non-assertive behaviour as a default position
Skills practice: confidently stating your opinion
The importance of direct communication
The problems with indirect communication
Skills practice: standing your ground
'Wimp talk'v'power talk''Wimp talk' quiz
Voice
Body language
Skills practice: making assertive requests
The hardest word
When to use it...
... and how
Empathic assertion
The broken record technique
Keeping body language consistent with verbal
Skills practice: making assertive requests
Self-disclosure and empathy
Escalating requests
The 3As modelAcknowledgeAgreeAnd (not 'but')
Skills practice: disagreeing in an assertive way
How to raise an issueHow to be proactive and assertive with your managerBarriersSkills practice: suggesting a change
How to give negative feedbackHave the right mindsetHave a frameworkSkills practice: giving feedback to a colleague
How to be assertive in a meetingWhy do itHow to do itSkills practice: group exercise
Review
Personal action planning
Next steps
At Maximum Performance, we are passionate about improvi...