Description

Assertiveness: In-House

When people are assertive they portray a strong, confident image and can put their views across while still taking other people's opinions into account.

Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a breakdown in relationships at work.

In this highly practical session participants discover how effective body language, voice, and the words they say make a big difference to the results they get. Importantly, they learn how to build confidence that leads to assertive behaviour more of the time. And how to disagree without being disagreeable!

Recognise the differences between assertive, aggressive and passive behaviour

Understand the impact your behaviour has on people

Make assertive requests - and follow up effectively

Say 'no', where appropriate

Be more assertive in meetings

Give negative feedback - without giving offence

Why be assertive?

Assertiveness defined

What is assertiveness?

Why does it matter?

The assertiveness spectrumPassiveAssertiveAggressive

Skills practice: demonstrating the spectrum

Channels of assertiveness

The three channels of assertivenessWhat we showWhat we sayHow we sound

The 'I'm OK / you're OK' modelAvoiding non-assertive behaviour as a default position

Skills practice: confidently stating your opinion

Assertive language

The importance of direct communication

The problems with indirect communication

Skills practice: standing your ground

'Wimp talk'v'power talk''Wimp talk' quiz

Voice

Body language

Skills practice: making assertive requests

Refusing requests and saying 'no'

The hardest word

When to use it...

... and how

Assertive follow-up

Empathic assertion

The broken record technique

Keeping body language consistent with verbal

Skills practice: making assertive requests

Self-disclosure and empathy

Escalating requests

How to disagree without being disagreeable

The 3As modelAcknowledgeAgreeAnd (not 'but')

Skills practice: disagreeing in an assertive way

How to be assertive in different situations

How to raise an issueHow to be proactive and assertive with your managerBarriersSkills practice: suggesting a change

How to give negative feedbackHave the right mindsetHave a frameworkSkills practice: giving feedback to a colleague

How to be assertive in a meetingWhy do itHow to do itSkills practice: group exercise

Actions and next steps

Review

Personal action planning

Next steps

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Assertiveness: In-House

By Maximum Performance

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