Birmingham

<div style="color: rgb(30, 10, 60); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(30, 10, 60);"><h2 fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/1a062d65-b187-4135-8516-3f8708b0f1b8/a1b0a830-5b7a-4af3-b175-36f54c4de5ca/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><img src="https://images.cademy.co.uk/1a062d65-b187-4135-8516-3f8708b0f1b8/a2819ca2-ff39-4d8f-a51c-01b44e99683b/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">About this event</h2></div><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">A whole day learning about :-&nbsp;</p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Feet- Anatomical structure, how they work, and how to streghthen them,&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Readiness for pointe- how feet develop, assessment (looking at what can go wrong) and preparation for Pointe</li><li fr-original-style="" style="box-sizing: border-box;">Pointe shoes- how they work and how to fit them- done with practical demonstrations- usually 3 demonstrations with audience interaction/ participation throughout. PLEASE NOTE- delegates do not fit the shoes themselves&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Pointe Accessories- how to use them</li><li fr-original-style="" style="box-sizing: border-box;">Being a pointe shoe stockist and fitter</li><li fr-original-style="" style="box-sizing: border-box;">Using R-Class &nbsp;and Virtisse Pointe Shoes </li><li fr-original-style="" style="box-sizing: border-box;">Opportunity to see the range of products from Tendu, &nbsp;R-Class, Virtisse</li><li fr-original-style="" style="box-sizing: border-box;">Chance to interact with other retailers</li><li fr-original-style="" style="box-sizing: border-box;">Price-&pound;60.00</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Price includes handouts, a certificate, refreshments throughout the day, plus a finger buffet style lunch. Please advise us of any special dietary requirements at the time of booking.&nbsp;</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cancellations:-&nbsp;</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Up to midnight 17 March - refund less booking fee</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Less than 7 days before (18 March 2024 onwards) - no refund possible for any reason.</p></div>

About this event
A whole day learning about :- 
Feet- Anatomical structure, how they work, and how to streghthen them,
Readiness for pointe- how feet develop, assessment (looking at what can go wrong) and preparation for Pointe
Pointe shoes- how they work and how to fit them- done with practical demonstrations- usually 3 demonstrations with audience interaction/ participation throughout. PLEASE NOTE- delegates do not fit the shoes themselves
Pointe Accessories- how to use them
Being a pointe shoe stockist and fitter
Using R-Class and Virtisse Pointe Shoes
Opportunity to see the range of products from Tendu, R-Class, Virtisse
Chance to interact with other retailers
Price-£60.00
Price includes handouts, a certificate, refreshments throughout the day, plus a finger buffet style lunch. Please advise us of any special dietary requirements at the time of booking. 
Cancellations:- 
Up to midnight 09 November 2024 - refund less booking fee
Less than 7 days before (10 Nov 2024 onwards) - no refund possible for any reason.

BalletPro

In-depth Pointe shoe fitting course for dance shop owners, teachers and students 

BalletPro Pointe Shoe Fitting Course November 2024

General Admission

London

<h2>Effective Presentation Skills: In-House Training</h2>
 <p>In today's results-oriented, global working environment, the ability to create and deliver presentations effectively is a necessary skill set for people at all levels of an organization. Regardless of your role, it's important to know how to synthesize your ideas into a coherent and focused narrative, add visuals that support and reinforce your message, and deliver it in a way that resonates with your audience. In this highly interactive course, we will unpack and practice some of the tools and techniques used by top speakers and influencers all over the world.</p>
 <p>In this engaging two-day course, you will plan, write, refine, practice, and deliver a presentation to the class. Your presentation will be filmed on both days, and you will leave the course with a flash-drive copy of your videos; participants of the virtual classroom workshop should be prepared to present via webcam. In addition to discovering and enhancing your own personal delivery style, you will learn how to create an overarching goal for your presentation and then organize and structure it for maximum impact. You'll gain insight into how to anticipate your audience's needs and tailor the content and delivery in a way that connects with them and sustains their attention and engagement. You will also learn skills that will help you control nervous energy, remain focused on and attuned to your audience, improvise under pressure, deal effectively with questions, and build a compelling call to action.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Construct an effective presentation goal statement, opening, body, and closing that connect with an audience</li>
 <li> Analyze an audience's needs and style preferences, including relevant DiSC®-related elements</li>
 <li>Deliver a complete criteria-based presentation that will persuade others</li>
 <li>Align usage of visuals as well as verbal and non-verbal techniques to maximize the impact of your presentation</li>
 </ul><section>
                    <h3>Getting Started</h3>
 <ul>
 <li>Introductions and social agreements</li>
 <li>Course structure</li>
 <li>Course goals and objectives</li>
 <li>Opening activities</li>
 </ul>
 <h3>Planning and Organizing</h3>
 <ul>
 <li>Video: 'The Art of Misdirection'</li>
 <li>Setting your presentation goal</li>
 <li>Writing a goal statement</li>
 <li>Analyzing your audience</li>
 <li>Applying the 'reality' test</li>
 <li>Creating and strengthening supports</li>
 <li>Structuring your presentation</li>
 </ul>
 <p>5 components of an effective opening</p>
 <p>Presentation body</p>
 <p>Presentation closing</p>
 <ul>
 <li>Write your presentation opening</li>
 </ul>
 <h3>Audience Analysis</h3>
 <ul>
 <li>Video: 'How to Tie Your Shoes'</li>
 <li>Everything DiSC® introduction</li>
 <li>Audience DiSC® Styles</li>
 <li>Analyzing your audience</li>
 <li>Further audience analysis</li>
 </ul>
 <h3>Effective Delivery</h3>
 <ul>
 <li>Delivery challenges: virtual and in-person</li>
 <li>Keeping your audience engaged</li>
 <li>Your body as your instrument</li>
 </ul>
 <p>Verbal / paraverbal elements</p>
 <p>Body stance and nonverbal communication</p>
 <p>What are your 'tells?'</p>
 <h3>Controlling nervousness</h3>
 <ul>
 <li>Staying attuned to your audience</li>
 <li>Responding to questions</li>
 <li>Review and edit your opening</li>
 <li>Deliver your opening</li>
 </ul>
 <h3>Visuals and Enriching Elements</h3>
 <ul>
 <li>Using images in your presentation</li>
 <li>Guidelines for visual composition</li>
 <li>Using questions to engage your audience</li>
 <li>The power of the pause</li>
 </ul>
 <h3>Practicing and Applying What You've Learned</h3>
 <ul>
 <li>Preparation</li>
 <li>Delivery</li>
 <li>Feedback</li>
 <li>Opportunity to put into practice the program content and receive a video copy</li>
 </ul>
 <h3>Summary and Next Steps</h3>
 <ul>
 <li>What did we learn and how can we implement this in our work environment?</li>
 <li>Your personal action plan</li>
 </ul>


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IIL Europe Ltd

Effective Presentation Skills: In-House Training

Loughborough

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			<p>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.</p>
			<div><i></i> 2 x 3 Hour Sessions</div>
			<div><i></i>  £450.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.<br /></span></h4>
<h4><span>Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.<br /></span></h4>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h4>Programme Outcome</h4>
<ul>
<li>Customers feel engaged &amp; informed throughout the whole journey</li>
<li>Customers <i>feel important</i></li>
<li>Reduces complaints</li>
<li>Increases compliments</li>
<li>Help you win more business</li>
<li>Increases recommendations and profitable customer conversations</li>
<li>Improves external perception of your business</li>
<li>Makes it a better place to work</li>
<li>Colleagues feel important and even more confident in their roles</li>
<li>Great Customer Service drives great Customer Experience</li>
</ul>
<h4>Duration</h4>
<p>The programme is made up of 2 x 3-hour virtual modules or 1 day in person</p>
<h4>Programme content</h4>
<ul>
<li>Introduction and Welcome - We are all part of the same journey - what does this mean to you</li>
<li>What do we mean by Customer service and how this links to the customers experience?</li>
<li>In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset</li>
<li>Its not what you say, it is what <b><i>you say and do </i></b>- bringing Customer Service to life by 'Being It'</li>
<li>The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal &amp; external customers</li>
<li>Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey</li>
<li>Being on the front foot - what does this mean and how can we demonstrate this to our customers</li>
<li>Engaging with our customers, when, how often, why &amp; about what</li>
<li>Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.</li>
<li>Follow up coach to support the business in implementing this important skill as required</li>
</ul>
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Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service

Nuneaton

<div data-mesh-id="comp-jp2hrn8rinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-jp2hrn8rinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Delivering exceptional customer service is increasingly important to differentiate you from your competitors.</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Duration:&nbsp;</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">1 day.</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">&nbsp;</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Who is it for?:</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">All staff who are responsible for delivering a service to others - customers, clients or internal customers.</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Course Content Includes:</p><ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Key themes in customer service research.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Exceptional Customer Service - what it is and what it isn&#39;t.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Moments of truth in customer service.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Creating service that &#39;delights not just &#39;satisfies&#39;.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Consequences of poor service.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">The 3 principles of exceptional customer service.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Rapport building.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">First (and last) impressions count.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Superior service Questionnaire - How good are you?</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">In our customer&#39;s shoes - what does the customer expect?</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">The role of emailing in customer service.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Do&#39;s and Dont&#39;s of emailing.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Using assertiveness to respond to difficult situations.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Case study in dealing with angry people.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Tips and tactics around dealing with angry people.</p></li></ul><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Notes:</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Courses can be delivered at our Nuneaton training venue or at your own premises*.</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">&nbsp;</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.&nbsp;</p></div></div></div>

First Safety Training Services

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

Exceptional Customer Service

Harpenden

<p>Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B.</p><p>In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value.</p><p>You will learn all about the three pillars for creating competitive brand experiences:</p><p>Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you.</p>This programme will help participants to:<p> </p><ul><li>Understand the evolution of the customer buying journey</li><li>Map a customer buying journey for your brand or solutions</li><li>Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline</li><li>Apply the psychology of branding to build marketing communications with impact</li><li>Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs</li></ul><section>
                    <h3>1 The evolution of the customer journey</h3><ul><li>Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear</li><li>Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences</li></ul> <h3>2 The See-Think-Do-Care framework</h3><ul><li>Explore the many different frameworks used to track the customer journey</li><li>Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision</li></ul> <h3>3 Customer micro-moments and signals in their buying journey</h3><ul><li>Understand the online and offline moments when customers seek information to research and make buying decisions</li><li>Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey</li></ul> <h3>4 The role of branding in the customer journey</h3><ul><li>Explore the psychology of branding</li><li>Learn how to ensure your branding is relevant to your target customer needs</li><li>Bring together your brand value and story to achieve brand loyalty</li></ul> <h3>5 The Why-How-What framework</h3><ul><li>Apply a systematic approach to build a successful and compelling brand</li><li>Understand how starting with 'why' will help build your brand purpose</li><li>Apply the content marketing matrix to communicate your brand's value</li><li>Apply the hero-help-hub model to build engaging content marketing</li></ul> <h3>Actionable outcomes</h3>We will use your brand examples to provide opportunities for practice:<ul><li>You will learn and reflect on best practice examples of customer engagement</li><li>You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers</li><li>You will create a customer engagement plan that can be implemented immediately within your business</li><li>You will receive immediate feedback on your customer engagement plan</li><li>You will have the opportunity to share common issues and solutions with your colleagues in the group</li></ul> 


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The In House Training Company

Customer Experience

Online Course Marketing

Customer Journey

Business Branding

Corporate Marketing

Customer Experience Management

Customer engagement (In-House)

<p>Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning.</p><p>Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one.</p>The programme will help participants:<ul><li>Understand and adopt the mindset and beliefs needed for sales excellence</li><li>Build rapport and connect with buyers at a deeper and more personal level</li><li>Recognise some of the thinking and language patterns that make each individual unique</li><li>Ask powerful questions to further understand the unique world of the individual and how they make decisions</li><li>Apply tools and techniques to empathise with clients - seeing things from their perspectives</li><li>Tailor their sales approach to the individual buyer's style, and talk in their language</li><li>Influence with integrity and sell to organisations and individuals successfully</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the programme</li><li>Personal introductions and objectives</li><li>Workshop overview</li></ul> <h3>2 An introduction to NLP and sales excellence with NLP</h3><ul><li>An overview of NLP and applying it to selling</li><li>The pillars of NLP</li><li>The NLP model of communication</li><li>The difference that makes the difference</li></ul> <h3>3 Building enhanced rapport</h3><ul><li>Defining rapport and why it is important when selling</li><li>Going beyond the initial small talk</li><li>Building relationships with individual decision-makers</li><li>Matching and mirroring</li><li>Levels of rapport</li></ul> <h3>4 Understanding the buyer's personal buying map</h3><ul><li>How we take in, filter and process information</li><li>How we judge others based on our own experiences of the world</li><li>The different ways in which we communicate when selling</li><li>Recognising and understanding the language and thinking patterns of others</li><li>Adapting your sales communication style to different buyers</li></ul> <h3>5 Making sense of the buying process</h3><ul><li>How we filter information through our senses</li><li>Understanding how we see, hear and experience the world</li><li>Visual, auditory and kinaesthetic buyers</li><li>Listening for key insights</li><li>What different buyers want from you to help them to buy</li><li>Applying sensory awareness to the sales process</li></ul> <h3>6 Successful sales mindset</h3><ul><li>The connection between thoughts and actions</li><li>The sales beliefs of excellence</li><li>Identifying negative thoughts and beliefs that are holding you back</li><li>How to change your mindset</li><li>Adopting the sales beliefs of excellence</li></ul> <h3>7 Powerful questions</h3><ul><li>Reviewing and honing your questioning skills</li><li>Understanding the questions that great sales people ask</li><li>Avoiding assumptions</li><li>Clean language questions</li><li>Getting to the bottom of it - precision questions</li><li>Turbo-charging how you qualify</li></ul> <h3>8 Influencing with integrity</h3><ul><li>Understanding empathy</li><li>Stepping into the buyer's shoes</li><li>Speaking the buyer's language</li><li>Tailoring your sales approach to the individual</li><li>Match, pace, lead - how to take your buyer with you</li></ul> <h3>9 Putting it all together</h3><ul><li>Personal learning summary and action plans</li></ul> 


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Coaching Skills

Professional Selling Skills (PSS)

Neuro-Linguistic Programming (NLP)

NLP Practitioner

Influencing Skills

Presentation Skills

Selling with NLP (In-House)

<h2>Honest Conversations: In-House</h2><h3>Giving and receiving feedback - with confidence, grace and clarity</h3><p>Few of us are naturals when it comes to having honest conversations, especially around giving and receiving feedback.</p><p>We struggle to find a path between being too direct and confrontational, as against softening our message so much that it gets lost in an emotional fog.</p><p>We need to structure information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. We need a toolkit we can use on a day-to-day basis to build an honest, open working culture with those who report to us - and, indeed, with those to whom we report. This very popular programme is the answer.</p><h3>What's in it for you?</h3><ul><li>Understand what honest conversations are and why they're important</li><li>Be able to identify and manage your emotions</li><li>Be able to use a variety of techniques for structuring honest conversations</li><li>Learn how to get key messages across, with empathy and compassion</li></ul><section>
                    <h3>What's a difficult conversation? What's an honest conversation? And what's the difference?</h3><ul><li>What makes a conversation &amp;'difficult'?</li><li>What makes for an &amp;'honest' conversation?</li><li>Why they're not the same</li></ul><h3>The role emotions play</h3><ul><li>What neuroscience tells us about how our emotions work</li><li>How certain situations can prompt strong reactions</li><li>The NLP model of communication and how our brains will delete, distort and generalise information based on our own unique map of the world</li><li>The belief cycle</li><li>Techniques for identifying your emotions and managing them</li></ul><h3>Understanding your purpose</h3><ul><li>Where most conversations go wrong</li><li>Are you looking for them to change behaviour, to understand new information, to influence them or to express your feelings?</li><li>The A to B model for structuring your honest conversation</li></ul><h3>Giving and receiving feedback</h3><ul><li>The benefits of giving and receiving feedback</li><li>How emotions play a role in feedback</li><li>How to structure feedback using the See/Saw Model</li><li>How giving positive feedback can be just as difficult for some people</li><li>How to manage your emotions and accept feedback with grace</li><li>Keeping focused on the positives</li></ul><h3>Raising issues</h3><ul><li>How to build up to an honest conversation</li><li>Maintaining rapport while raising issues</li><li>The LADDER model for planning and executing the discussion</li></ul><h3>Empathy and understanding others' perspectives</h3><ul><li>How a perceived lack of understanding and empathy raise the temperature</li><li>Practical techniques for &amp;'standing in the other's shoes'</li><li>Effective questioning and listening</li><li>The role of positive intentions and values in honest conversations</li></ul><h3>Making sure you get it right</h3><ul><li>The &amp;'must haves' for effective honest conversations</li><li>Unconscious biases<ul><li>Affinity bias</li><li>Attribution bias</li><li>Conformity bias</li><li>Confirmation bias</li><li>Gender bias</li></ul></li><li>Factual inaccuracies</li><li>The Ladder of Inference as a model for taking a fact-based approach</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Maximum Performance

Honest Conversations: In-House

<p>Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them.</p>This course will help participants:<ul><li>Use broad open questions to give the customer a platform for their opinions or issues</li><li>Improve listening skills to really understand what's behind the customer's challenging style</li><li>Probe specific phrases to show listening and earn deeper disclosure</li><li>Use silence to let challenging customers 'blow off steam'</li><li>Understand the negative impact of certain phrases on a challenging customer</li><li>Summarise effectively and reassure the customer of our understanding of their needs</li><li>Recognise the 'behaviour cycle' and avoid emotional escalation</li><li>Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state</li><li>Create loyalty in customers who are slow to give trust</li></ul><section>
                    <h3>1 What makes a customer 'challenging'?</h3><ul><li>Why customers challenge us - understanding their drivers</li><li>'Wearing their shoes' - seeing things from their perspective</li><li>Understanding our own personality style</li><li>How to flex with a style that is different from our own</li><li>Ways to quickly recognise a customer's style</li><li>The benefits of flexing with a challenging customer's style</li></ul> <h3>2 Practical exercise - forum theatre</h3><ul><li>Participants take it in turns to deal with the trainer (who plays the role of the challenging customer)</li><li>Observers stop the action when they hear or see something they deem wrong</li><li>The participant in the seat gets a chance to use a suggested alternative line</li><li>The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves</li><li>Frequent feedback from the trainer as to how the participant's words are making him feel</li><li>Opportunities to rewind the action if an ill-advised line is suggested and delivered</li><li>Flipchart for capturing what worked, what didn't work and why</li><li>Mehrabian principle - the importance of body language and tone over words used</li></ul> <h3>3 Questioning and listening skills</h3><ul><li>How to use open questions to get the customer talking</li><li>What questions to avoid and why</li><li>The use of pauses and silence to reduce tension and build trust</li><li>What listening is and what it isn't</li><li>Question funnelling - how to earn deeper disclosure through probing</li><li>The power of summary</li></ul> <h3>4 Transactional analysis explained</h3><ul><li>What is transactional analysis (TA)?</li><li>Exploring the TA states and why people behave in that way under pressure</li><li>How to bring challenging customers to 'adult' state to reduce tension</li><li>How 'parent' or 'child' behaviours can be inadvertently triggered</li><li>Understanding the 'behavioural cycle' and how to break it</li><li>Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words</li></ul> <h3>5 How to build trust with challenging customers</h3><ul><li>Techniques for placating current challenging customers</li><li>Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them</li><li>Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome</li><li>How to 'go the extra mile' with challenging customers</li></ul><h4></h4> <h3>6 Bringing a 'real' challenging customer to life</h3><ul><li>Participants give the trainer a brief profile of a specific challenging customer of theirs</li><li>5-10 minute roleplay in which the trainer brings that individual to life</li><li>Observing participants - without interrupting - make notes on what is and isn't working</li><li>Trainer stops the action half-way through to give feedback on how he is feeling</li><li>Participant goes back into the roleplay having recalibrated their approach based on feedback</li><li>Observers give feedback on what did and didn't work</li><li>Trainer comes out of character to explain the impact of the participant's words and behaviours</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learnings from each participant</li><li>Individual action planning - steps that can and will be implemented in the workplace</li></ul> 


                </section>

Action Learning Facilitator

Meeting Skills

Counselling Skills

Challenging Behaviour

Dealing With Difficult Customers

Dealing with challenging customers (In-House)

Dance shop owners

dance teacher

Pointe shoe fitting

Love To Dance

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id="isPasted" fr-original-style="" style="box-sizing: border-box;"></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you a newly qualified homeopath/therapist or in your 1st year of business? Are you confused and overwhelmed, trying to build a thriving busy practice?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Want to learn from someone who&rsquo;s been in your shoes just 5yrs ago? I was once where you are now, and I&#39;ve made expensive mistakes! You get to learn from these and my experience of building my thriving practice over 5 years! I will drown out the noise and BS, lead you by the hand and show you what to do. &nbsp;Get the basics right from the start so you don&#39;t make expensive mistakes (learn from my mistakes!) Small investment that will save you time and money in the long run Small intimate groups mean the advice is targeted to individuals, and each person has direct access to me Beginner to Boss is a 12 week online programme which gently takes you by the hand and cuts through the noise to teach you the basics of business.</p><span data-canva-clipboard="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" id="isPasted" fr-original-style="" style="box-sizing: border-box;"></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What&rsquo;s included?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- 6 teaching sessions (1hr) covering: systems, marketing, finances and boundaries&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- 6 implementation sessions (1hr) where you have a chance to ask me questions, learn from your peers, get accountability and consolidate your learning.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- All sessions to be recorded and accessible to participants.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- Access to a private FB group where I will be live each week to answer questions&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- Mastermind which will not be this good value ever again&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- Access to discounted 121 mentor sessions at end of programme.</p>

Are you a newly qualified homeopath/therapist or in your 1st year of business? Are you confused and overwhelmed, trying to build a thriving busy practice?
Want to learn from someone who’s been in your shoes just 5yrs ago? I was once where you are now, and I've made expensive mistakes! You get to learn from these and my experience of building my thriving practice over 5 years! I will drown out the noise and BS, lead you by the hand and show you what to do. Get the basics right from the start so you don't make expensive mistakes (learn from my mistakes!) Small investment that will save you time and money in the long run Small intimate groups mean the advice is targeted to individuals, and each person has direct access to me Beginner to Boss is a 12 week online programme which gently takes you by the hand and cuts through the noise to teach you the basics of business.
What’s included? 
- 6 teaching sessions (1hr) covering: systems, marketing, finances and boundaries 
- 6 implementation sessions (1hr) where you have a chance to ask me questions, learn from your peers, get accountability and consolidate your learning. 
- All sessions to be recorded and accessible to participants. 
- Access to a private FB group where I will be live each week to answer questions 
- Mastermind which will not be this good value ever again 
- Access to discounted 121 mentor sessions at end of programme.

Homeopathic Harmony

As a qualified homeopath of 5yrs, I've put together a brilliant offer for newly-qualified homeopaths who know all about remedies but almost nothing about running a successful, busy homeopathy practice. 

Very limited spaces, and the last time it will be this cheap before prices go up. 

You'll get a mix of group learning and direct access to me (learning from my mistakes so you don't have to waste time and money on making the same!). 

Beginner to Boss

<h2>Effective Presentation Skills (Virtual)</h2>
<p>In today's results-oriented, global working environment, the ability to create and deliver presentations effectively is a necessary skill set for people at all levels of an organization. Regardless of your role, it's important to know how to synthesize your ideas into a coherent and focused narrative, add visuals that support and reinforce your message, and deliver it in a way that resonates with your audience. In this highly interactive course, we will unpack and practice some of the tools and techniques used by top speakers and influencers all over the world.</p>
<p>In this engaging two-day course, you will plan, write, refine, practice, and deliver a presentation to the class. Your presentation will be filmed on both days, and you will leave the course with a flash-drive copy of your videos; participants of the virtual classroom workshop should be prepared to present via webcam. In addition to discovering and enhancing your own personal delivery style, you will learn how to create an overarching goal for your presentation and then organize and structure it for maximum impact. You'll gain insight into how to anticipate your audience's needs and tailor the content and delivery in a way that connects with them and sustains their attention and engagement. You will also learn skills that will help you control nervous energy, remain focused on and attuned to your audience, improvise under pressure, deal effectively with questions, and build a compelling call to action.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Construct an effective presentation goal statement, opening, body, and closing that connect with an audience</li>
<li>Analyze an audience's needs and style preferences, including relevant DiSC®-related elements</li>
<li>Deliver a complete criteria-based presentation that will persuade others</li>
<li>Align usage of visuals as well as verbal and non-verbal techniques to maximize the impact of your presentation</li>
</ul><section>
                    <h3>Getting Started</h3>
<ul>
<li>Introductions and social agreements</li>
<li>Course structure</li>
<li>Course goals and objectives</li>
<li>Opening activities</li>
</ul>
<h3>Planning and Organizing</h3>
<ul>
<li>Video: 'The Art of Misdirection'</li>
<li>Setting your presentation goal</li>
<li>Writing a goal statement</li>
<li>Analyzing your audience</li>
<li>Applying the 'reality' test</li>
<li>Creating and strengthening supports</li>
<li>Structuring your presentation</li>
</ul>
<p>5 components of an effective opening</p>
<p>Presentation body</p>
<p>Presentation closing</p>
<ul>
<li>Write your presentation opening</li>
</ul>
<h3>Audience Analysis</h3>
<ul>
<li>Video: 'How to Tie Your Shoes'</li>
<li>Everything DiSC® introduction</li>
<li>Audience DiSC® Styles</li>
<li>Analyzing your audience</li>
<li>Further audience analysis</li>
</ul>
<h3>Effective Delivery</h3>
<ul>
<li>Delivery challenges and in-person</li>
<li>Keeping your audience engaged</li>
<li>Your body as your instrument</li>
</ul>
<p>Verbal / paraverbal elements</p>
<p>Body stance and nonverbal communication</p>
<p>What are your 'tells?'</p>
<h3>Controlling nervousness</h3>
<ul>
<li>Staying attuned to your audience</li>
<li>Responding to questions</li>
<li>Review and edit your opening</li>
<li>Deliver your opening</li>
</ul>
<h3>Visuals and Enriching Elements</h3>
<ul>
<li>Using images in your presentation</li>
<li>Guidelines for visual composition</li>
<li>Using questions to engage your audience</li>
<li>The power of the pause</li>
</ul>
<h3>Practicing and Applying What You've Learned</h3>
<ul>
<li>Preparation</li>
<li>Delivery</li>
<li>Feedback</li>
<li>Opportunity to put into practice the program content and receive a video copy</li>
</ul>
<h3>Summary and Next Steps</h3>
<ul>
<li>What did we learn and how can we implement this in our work environment?</li>
<li>Your personal action plan</li>
</ul>


                </section>

Effective Presentation Skills (Virtual)

<h2>Effective Presentation Skills (On-Demand)</h2>
<p>Regardless of your role, it's important to know how to synthesize your ideas into a coherent and focused narrative, add visuals that support and reinforce your message, and deliver it in a way that resonates with your audience. In this highly interactive course, we will unpack and practice some of the tools and techniques used by top speakers and influencers all over the world.</p>
<p>In today's results-oriented, global working environment, the ability to create and deliver presentations effectively is a necessary skill set for people at all levels of an organization. Regardless of your role, it's important to know how to synthesize your ideas into a coherent and focused narrative, add visuals that support and reinforce your message, and deliver it in a way that resonates with your audience. In this highly interactive course, we will unpack and practice some of the tools and techniques used by top speakers and influencers all over the world.</p>
<p>In this engaging two-day course, you will plan, write, refine, practice, and deliver a presentation to the class. Your presentation will be filmed on both days, and you will leave the course with a flash drive copy of your videos. (ONLY AVAILABLE for Traditional and Virtual Classes) In addition to discovering and enhancing your own personal delivery style, you will learn how to create an overarching goal for your presentation and then organize and structure it for maximum impact.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Construct an effective presentation goal statement, opening, body, and closing that connect with an audience</li>
<li>Analyze an audience's needs and style preferences, including relevant DiSC®-related elements</li>
<li>Deliver a complete criteria-based presentation that will persuade others</li>
<li>Align usage of visuals as well as verbal and non-verbal techniques to maximize the impact of your presentation</li>
</ul><section>
                    <h3>Getting Started</h3>
<ul>
<li>Introductions and social agreements</li>
<li>Course structure</li>
<li>Course goals and objectives</li>
<li>Opening activities</li>
</ul>
<h3>Planning and Organizing</h3>
<ul>
<li>Video: 'The Art of Misdirection'</li>
<li>Setting your presentation goal</li>
<li>Writing a goal statement</li>
<li>Analyzing your audience</li>
<li>Applying the 'reality' test</li>
<li>Creating and strengthening supports</li>
<li>Structuring your presentation</li>
</ul>
<p>5 components of an effective opening</p>
<p>Presentation body</p>
<p>Presentation closing</p>
<ul>
<li>Write your presentation opening</li>
</ul>
<h3>Audience Analysis</h3>
<ul>
<li>Video: 'How to Tie Your Shoes'</li>
<li>Everything DiSC® introduction</li>
<li>Audience DiSC® Styles</li>
<li>Analyzing your audience</li>
<li>Further audience analysis</li>
</ul>
<h3>Effective Delivery</h3>
<ul>
<li>Delivery challenges and in-person</li>
<li>Keeping your audience engaged</li>
<li>Your body as your instrument</li>
</ul>
<p>Verbal / paraverbal elements</p>
<p>Body stance and nonverbal communication</p>
<p>What are your 'tells?'</p>
<h3>Controlling nervousness</h3>
<ul>
<li>Staying attuned to your audience</li>
<li>Responding to questions</li>
<li>Review and edit your opening</li>
<li>Deliver your opening</li>
</ul>
<h3>Visuals and Enriching Elements</h3>
<ul>
<li>Using images in your presentation</li>
<li>Guidelines for visual composition</li>
<li>Using questions to engage your audience</li>
<li>The power of the pause</li>
</ul>
<h3>Practicing and Applying What You've Learned</h3>
<ul>
<li>Preparation</li>
<li>Delivery</li>
<li>Feedback</li>
<li>Opportunity to put into practice the program content and receive a video copy</li>
</ul>
<h3>Summary and Next Steps</h3>
<ul>
<li>What did we learn and how can we implement this in our work environment?</li>
<li>Your personal action plan</li>
</ul>


                </section>

Effective Presentation Skills (On-Demand)

UK Wide Travel Costs

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of including pupils who have been labelled as being on the autism spectrum. The session will be values based and practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to inclusion through the design of best practice.</p>

<p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Autism and Communication</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of including pupils who have been labelled as being on the autism spectrum. The session will be values based and practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to inclusion through the design of best practice. Parental perspectives and experiences will also be explored. This is not a &lsquo;medical model&rsquo; day on autism. Our motto for the day is &lsquo;People do things for a Reason (and the reason isn&rsquo;t autism).&rsquo; We make full use of first hand accounts of the experience of autism &ndash; the autobiographies &ndash; to deepen participants&rsquo; understanding of what it means to be labeled &lsquo;autistic&rsquo;</p>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&ldquo;We are all much more simply human than otherwise, be we happy and successful, contented and detached, miserable and disordered, or whatever.&rdquo;</p><small fr-original-style=" color: rgb(119, 119, 119) !important;" style="color: rgb(119, 119, 119) !important; box-sizing: border-box;">HARRY STACK SULLIVAN</small></blockquote>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;A great day &ndash; going away buzzing with ideas&rsquo;??</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Thanks for a wonderful day. Useful informative and a real &lsquo;eye opener&rsquo;. I feel that I am able to understand why some autistic children carry out certain actions&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;I have gained a lot of knowledge and understanding and will be able to help support and accommodate children better. Thank you.&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;I now know autism is part of us all&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Useful to stand in shoes of autistic people&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;I was blessed to be on this day&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;I will take all these ideas back to the nursery&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Very respectful of people on the spectrum.&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Ways of reaching a person, not a condition.&rsquo;</p>
</blockquote>

<blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Really gave me an idea of how people feel.&rsquo;</p>
</blockquote>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3>

<ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding autistic pupils and their inclusion in mainstream schools</li>
<li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies to impact on communication and behaviour issues</li>
<li fr-original-style="" style="box-sizing: border-box;">Deeper understanding of core values surrounding inclusion</li>
<li fr-original-style="" style="box-sizing: border-box;">New skills and processes to strengthen the inclusion of young Autistic people in all settings</li>
</ul>
<div fr-original-style="" style="box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/mVc2FDJKqPI" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</div>

<h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3>

<ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Early years and school based practitioners</li>
<li fr-original-style="" style="box-sizing: border-box;">Heads and deputies</li>
<li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Learning support teams</li>
<li fr-original-style="" style="box-sizing: border-box;">SENCOs</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Parents</li>
<li fr-original-style="" style="box-sizing: border-box;">Local authority support services</li>
<li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li>
</ul>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p>

<ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">What is autism?</li>
<li fr-original-style="" style="box-sizing: border-box;">How do we go about including autistic children or young people?</li>
<li fr-original-style="" style="box-sizing: border-box;">What does autism have to do with me?</li>
</ul>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Key themes include:</p>

<ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Movement differences</li>
<li fr-original-style="" style="box-sizing: border-box;">Strategies for Facilitating Communication</li>
<li fr-original-style="" style="box-sizing: border-box;">Supports and Accommodations for Sensory Sensitivities</li>
<li fr-original-style="" style="box-sizing: border-box;">Developing Friendships and Peer Support</li>
<li fr-original-style="" style="box-sizing: border-box;">School and Family Partnerships</li>
<li fr-original-style="" style="box-sizing: border-box;">&lsquo;Learning to Listen&rsquo; &ndash; Positive Behavioural Supports</li>
<li fr-original-style="" style="box-sizing: border-box;">Developing School wide Supports for Teachers and Students</li>
</ul>
<div fr-original-style="" style="box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/eKk3mCqLDUI" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div>

Inclusive Solutions

Autism

AUTISM: HOW TO INCLUDE CHILDREN IN MAINSTREAM SETTINGS

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

Forestalling Slips and Trips in the Workplace Certification <br /><br />Slips, outings and falls in the working environment are perhaps the greatest reason for expanded representative non-attendance, protection costs and brought down efficiency. By executing severe danger appraisal methodology and ordinary reviews, you can fundamentally diminish the danger of mishaps. Capable businesses comprehend that they have a legitimate and good obligation to advance representative wellbeing and prosperity, by establishing a protected workplace. <br /><br />This seminar on slips and outings clarifies the accompanying themes in detail: <br /><br />The significance of keeping a protected work environment climate for representatives, just as guests; understanding the adverse consequences of workers working in an unsafe climate, which improves the probability of slips, outings and falls; <br /><br />Basic risks found in work environment conditions, including following links, tainted and lopsided floor surfaces, helpless lighting, unguarded steps, mess and inappropriate cleaning strategies; <br /><br />The determination of proper footwear, including the plan of the external bottom and the materials used to make the shoes; the track and fitting example, just as the track profundity. <br /><br />Deterrent procedures, to kill hazards, including directing danger evaluations, preparing cleaning staff to utilize appropriate strategies and teaching representatives to quickly report any spills; <br /><br />Other control measures, including giving schooling and preparing to workers and cleaning staff, giving satisfactory lighting, introducing inclines and railings along steps, utilizing appropriate wiping and spill tidy up procedures and unclogging channels. <br /><br />Significant advantages of examining the course include: <br /><br />Improved degrees of prosperity, wellbeing and satisfaction among representatives <br /><br />A minimisation in representative non-appearance, a decrease of days off and protection costs <br /><br />Acquiring a merited standing as a capable and caring boss <br /><br />The amplification of profitability and benefits.

OnlineCoursesLearning.com

Preventing Slips and Trips in the Workplace

<h1>Introduction:<br />
</h1>
<p>Slips, trips and falls in the workplace are some of the biggest causes of increased employee absenteeism, insurance costs and lowered productivity. By implementing stringent risk assessment procedures and regular inspections, you can significantly reduce the risk of accidents. Responsible employers understand that they have a legal and moral duty to promote employee health and wellbeing by creating a safe work environment.</p>
<p> </p>
<h1>This course explains the following topics in detail:</h1>
<ul>
<li>The importance of maintaining a safe workplace environment for employees, as well as visitors; understanding the negative effects of employees working in a risky environment, which increases the likelihood of slips, trips and falls;</li>
<li>Common hazards found in workplace environments, including trailing cables, contaminated and uneven floor surfaces, poor lighting, unguarded stairs, clutter and improper cleaning methods;</li>
<li>The selection of appropriate footwear, including the design of the outer sole and the materials used to make the shoes; the tread and cleat pattern, as well as the tread depth.</li>
<li>Preventative techniques, in order to eliminate risks, including conducting risk assessments, training cleaning staff to use proper techniques and educating employees to immediately report any spills;</li>
<li>Other control measures, including providing education and training to employees and cleaning staff, providing adequate lighting, installing ramps and railings along stairs, using proper mopping and spill clean-up techniques and unclogging drains.</li>
</ul>
<p> </p>
<h1>Important benefits of studying the course include:</h1>
<ul>
<li>Improved levels of wellbeing, health and happiness amongst employees</li>
<li>A minimisation in employee absenteeism, a reduction of sick days and insurance costs</li>
<li>Gaining a well-deserved reputation as a responsible and caring employer</li>
<li>The maximisation of productivity and profits.</li>
</ul>

Slips, Trips and Falls

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This course is an exploration of our understanding of structural racism in the UK and provides a good foundation for anyone wanting to be a responsible ally. Are you working with young people, but struggling with conversations about race? Are you worried that you have been getting it wrong when it comes to race? Do you have questions about race that you are afraid to ask? This course is for you.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Description&nbsp;</b></h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Racism is a real problem in the UK, but it is much more hidden and covert than it has been in the past. People know its not ok to say the &rsquo;N-word&rsquo;, but sadly, racism has permeated British society much more deeply than this. On this course we will help redefine the idea of racism and explain the complex nature of its modern day manifestation. We will explore how to talk with young people about race and particularly how to challenge when racism occurs.&nbsp;&nbsp;</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">To achieve this, we need to start with ourselves. We will cover the idea of Unconscious Bias making us react differently to people based on our socialisation. We will cover the concept of White Privilege making it difficult for white people to get into the shoes of someone of another race. We will cover the concept of micro-aggressions that are difficult to report to a superior because they may be misconstrued as a mere &ldquo;interpretation&rdquo; of the situation and not an incident of racism. We will introduce the idea of the &ldquo;racism binary&rdquo;, and how we need to become more accountable for our own actions, and instead of getting offended, take responsibility when someone says something we did or said was racist. This can lead to a much more useful conversation than trying to defend yourself&nbsp;&nbsp;by saying &ldquo;I&rsquo;m not racist&rdquo;.&nbsp;</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">When we live in a world where racism doesn&rsquo;t exist, only then can we say &ldquo;I don&rsquo;t see colour&rdquo;, because it does exist, and it does have an impact on peoples lives.&nbsp;</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">When racist incidents happen, people get hurt. Unfortunately, it is an all too familiar feeling for a lot of people in the UK who have been forced to accept it as part of life. Most of these situations will never be resolved, because they will never be reported. Poor handling of racist incidents teach young people not to say anything, thinking it will only make the situation worse. A lot of people believe that racism is never going away, because their experiences have confirmed this belief. There is a lot of work to be done, and the time is now.&nbsp;</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">This course is an exploration of our own socialisation and personal expressions of race, which will leave you feeling positive and hopeful about the future. Be bold, and join us on this journey into the ever growing multicultural melting pot. Enquire for more information about this thought provoking training day.&nbsp;</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Learning objectives&nbsp;</b></h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Develop understanding of modern racism in the UK</li><li fr-original-style="" style="box-sizing: border-box;">Strengthen knowledge of key terminology&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Understanding how to think like an &ldquo;Ally&rdquo;&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Explore strategies for dealing with racism when we encounter it&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Developing our confidence and ability to hold conversations with young people about race&nbsp;</li></ul><figure fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><img src="https://inclusive-solutions.com/wp-content/uploads/2021/05/Screenshot-2021-05-12-at-17.47.28.png" alt="We specialise in autism in mainstream schools, inclusion of students with disabilities, education psychology, autism education, community building and training on inclusion." width="447" height="252" srcset="https://inclusive-solutions.com/wp-content/uploads/2021/05/Screenshot-2021-05-12-at-17.47.28.png 1218w, https://inclusive-solutions.com/wp-content/uploads/2021/05/Screenshot-2021-05-12-at-17.47.28-768x432.png 768w, https://inclusive-solutions.com/wp-content/uploads/2021/05/Screenshot-2021-05-12-at-17.47.28-600x337.png 600w" sizes="(max-width: 447px) 100vw, 447px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><div fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><figure fr-original-style="" style="box-sizing: border-box;"><img width="926" height="639" src="https://inclusive-solutions.com/wp-content/uploads/2021/05/Screenshot-2021-05-12-at-17.47.50.png" alt="We specialise in autism in mainstream schools, inclusion of students with disabilities, education psychology, autism education, community building and training on inclusion." srcset="https://inclusive-solutions.com/wp-content/uploads/2021/05/Screenshot-2021-05-12-at-17.47.50.png 926w, https://inclusive-solutions.com/wp-content/uploads/2021/05/Screenshot-2021-05-12-at-17.47.50-768x530.png 768w, https://inclusive-solutions.com/wp-content/uploads/2021/05/Screenshot-2021-05-12-at-17.47.50-600x414.png 600w" sizes="(max-width: 926px) 100vw, 926px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it for?</strong></h3><div fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Leadership teams seeking guidance and reflection&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Multi Agency Teams</li><li fr-original-style="" style="box-sizing: border-box;">Social workers</li><li fr-original-style="" style="box-sizing: border-box;">CAMHS teams</li><li fr-original-style="" style="box-sizing: border-box;">Year Managers</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary staff teams</li><li fr-original-style="" style="box-sizing: border-box;">College staff</li><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Voluntary Organisations</li><li fr-original-style="" style="box-sizing: border-box;">People who want to &ldquo;get it right&rdquo;</li></ul></div><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Content</b></h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">AM</b></p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What makes a good welcome?</li><li fr-original-style="" style="box-sizing: border-box;">Why don&rsquo;t we talk about race?</li><li fr-original-style="" style="box-sizing: border-box;">History of racism in the UK</li><li fr-original-style="" style="box-sizing: border-box;">Definition of modern racism &ndash; how racism manifests in a post-racist world</li><li fr-original-style="" style="box-sizing: border-box;">Unconscious bias&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">The &lsquo;racism binary&rsquo; &ndash; taking accountability for our words/actions</li><li fr-original-style="" style="box-sizing: border-box;">Examining our privilege&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">What does your race mean to you?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">PM</b></p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Trust and difference exercises &ndash; how can we become more trustworthy?</li><li fr-original-style="" style="box-sizing: border-box;">What is good Allyship? What to do and what&nbsp;<em fr-original-style="" style="box-sizing: border-box;">not&nbsp;</em>to do</li><li fr-original-style="" style="box-sizing: border-box;">Strategies for dealing with racism incidents&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Restorative Justice&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">How can we create dialogue with young people about race?</li><li fr-original-style="" style="box-sizing: border-box;">Affinity groups&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">What does the ideal workplace/school look like?</li><li fr-original-style="" style="box-sizing: border-box;">What actions will we take away?</li></ul></div>

RACISM – HOW TO IDENTIFY IT AND INTERVENE RESPECTFULLY

<p><strong><em>G</em>et Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now</strong></p><p><strong>Foot Health Practitioner (FHP) | Physiotherapy Assistant | Pain Management | Acupressure Expert for Pain Relief | Cupping Massage Therapy | Hydrotherapy | Dermatology | Nutrition | Personal Hygiene and much more<br /></strong></p><p>Feeling embarrassed or ashamed of your feet is very common. Let's be honest about feet- many things can go wrong with the skin, the bone structure and the nails. Feet sweat...a lot, and they often smell. Many people refuse to wear open shoes due to embarrassment. The good news is that many of these issues are fixable. Rough, dry, cracked skin can easily be treated, and Foot Health practitioners are the ones who help people with problems that affect their feet or lower legs.</p><p>Our <strong>Foot Health Practitioner (FHP)</strong> bundle will assist you to help people with their foot problems, not just by using treatments but also by advising on the type of shoes and hosiery they should wear to keep their feet in a healthy condition. Also, looking after your feet (foot care) and treating common foot problems - such as corns, calluses, bunions and ingrown toenails - can help prevent problems that make you unsteady on your feet and at risk of a fall.</p><p><strong>What will you learn in this Foot Health Practitioner (FHP) Diploma:</strong></p><ul><li>Fundamentals of foot dermatology and how to examine and diagnose foot problems</li><li>Familiarise yourself with podiatry equipment and instrument</li><li>How to treat foot disorders, nail diseases, diabetic foot pedicure</li><li>Various physiotherapies, including sports, neurological, musculoskeletal, respiratory, paediatric etc</li><li>Physiology and psychology of acute pain, back pain, neck pain and their management</li><li>Learn how to relieve pain by acupressure treatment as well as relieving stress &amp; anxiety</li><li>Get to know about cupping therapy, hydrotherapy, and taking care of wounds</li><li>Care of different skin types, nutrition for different skin</li><li>Know about personal hygiene, hair care hygienic ways</li></ul><p>Also, our <strong>Foot Health Practitioner (FHP) Diploma </strong>experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in <strong>Foot Health Practitioner (FHP) Diploma, </strong>we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.<br /><strong>This Foot Health Practitioner (FHP) Diploma Bundle Consists of the following Premium courses:</strong></p><ul><li><strong>Course 01: </strong>Foot Health Practitioner (FHP)</li><li><strong>Course 02: </strong>Physiotherapy Assistant</li><li><strong>Course 03: </strong>Pain Management</li><li><strong>Course 04: </strong>Hydrotherapy</li><li><strong>Course 05: </strong>Wound Care Level 2</li><li><strong>Course 06: </strong>Thai Foot Reflexology Course<strong><br /></strong></li><li><strong>Course 07: </strong>Diabetes Care Diploma</li><li><strong>Course 08: </strong>Dermatology</li><li><strong>Course 09: </strong>Medical Law</li><li><strong>Course 10: </strong>GDPR in Healthcare</li><li><strong>Course 11: </strong>Understanding Nutrition and Health Level 4</li><li><strong>Course 12: </strong>Healthcare Assistant Training<strong><br /></strong></li><li><strong>Course 13: </strong>Personal Hygiene</li><li><strong>Course 14: </strong>Complete Communication Skills Master Class for Life</li></ul><p>So enrol now in this Foot Health Practitioner (FHP) Bundle to advance your career!</p><p><strong>Foot Health Practitioner (FHP) Diploma</strong></p><p>Curriculum of <strong>Foot Health Practitioner (FHP) Diploma Bundle</strong></p><p><strong>Course 01: Foot Health Practitioner (FHP)</strong></p><p><strong>Module 1: A Comprehensive Introduction to FHP</strong></p><ul><li>FHP - An Overview</li><li>Prospects of an FHP</li><li>Benefits of Becoming an FHP</li><li>Responsibilities and Duties of an FHP</li></ul><p><strong>Module 2: Anatomy and Physiology of Foot</strong></p><ul><li>The Preamble to the Foot Region</li><li>Bones</li><li>Sole</li><li>Arches</li><li>Joints</li><li>Inversion and eversion of the Foot</li><li>Muscles</li></ul><p><strong>Module 3: Systems in the Foot</strong></p><ul><li>Circulatory System</li><li>Arteries of the Foot</li><li>Veins of the Foot</li></ul><p><strong>Module 4: Foot Dermatology</strong></p><ul><li>Skin Anatomy</li><li>Epidermis</li><li>Dermis</li><li>Subcutis</li><li>Nail Anatomy</li></ul><p><strong>Module 5: Examination and Diagnosis in Clinical Management</strong></p><ul><li>Preliminaries to the Examination and Diagnosis Tactics</li><li>Gathering Data</li><li>Taking a Comprehensive Podiatric History</li><li>Elements of the History</li><li>Attributes of Symptoms</li></ul><p><strong>Module-6: Podiatry Equipment and Instrument</strong></p><ul><li>Prelude to Podiatry Equipment and Instrument</li><li>Preliminary View on Podiatry Equipment</li><li>Brief Discussion on Various Podiatry Instruments</li></ul><p><strong>Module 7: Foot Disorders</strong></p><ul><li>Adult Foot Disorders</li><li>Circulatory Disorders</li><li>Neurological Disorders in the Lower Extremity</li></ul><p><strong>Module 8: Treating Foot Disorders</strong></p><ul><li>Treating Adult Foot Disorders</li><li>Treating Circulatory Disorders</li><li>Treating Neurological Disorders</li></ul><p><strong>Module 9: Diseases of the Nail and Their Treatment</strong></p><ul><li>A Brief Preamble to Nail</li><li>Diagnosis of the Nail Condition</li><li>Congenital Nail Anomalies</li></ul><p><strong>Module 10: Management of High-Risk Patients</strong></p><ul><li>Aims in Managing High-Risk Patients</li><li>Prevention of Complications</li><li>Management of Established Wounds and Infection</li><li>Other Aspects of Managing High-Risk Patients</li></ul><p><strong>Module 11: Diabetic Foot</strong></p><ul><li>Preface to the Diabetic Foot</li><li>Stage 1: The Normal Foot</li><li>Stage 2: The High-Risk Foot</li></ul><p><strong>Module 12: Pedicure</strong></p><ul><li>An Overview of Pedicure</li><li>Tools of the Trade</li><li>Preliminaries of Pedicuring</li><li>Performing the Pedicure</li></ul><p><strong>Module 13: Reflexology</strong></p><ul><li>A Short Preface to Reflexology</li><li>Essentials of Reflexology</li><li>History and Evolution of Reflexology</li><li>Zones &amp; Cross Reflexes</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the Foot Health Practitioner course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this <strong>Foot Health Practitioner (FHP) Diploma </strong>Training Bundle.</p><p><strong>Note:</strong> This is not a professional course. This course only covers theoretical knowledge about the topic.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This <strong>Foot Health Practitioner (FHP) Diploma </strong>Training Course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Foot Health Practitioner (FHP) Diploma</strong></p><p>Having this diverse expertise will increase the value of your CV and open you up to multiple job sectors. Explore opportunities such as:</p><ul><li>Foot Health Practitioner.</li><li>Skin Care Specialist</li><li>Manicurist</li></ul><p>And much more!</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Foot Health Practitioner (FHP)</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

8 Courses in Coventry

BalletPro Pointe Shoe Fitting Course November 2024

By BalletPro

Effective Presentation Skills: In-House Training

By IIL Europe Ltd

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Exceptional Customer Service

By First Safety Training Services

Customer engagement (In-House)

By The In House Training Company

Selling with NLP (In-House)

By The In House Training Company

Honest Conversations: In-House

By Maximum Performance

Dealing with challenging customers (In-House)

By The In House Training Company

Educators matching "Shoes"

balletpro

Cambridge

love to dance

Coventry

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