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Honest Conversations: In-House

Giving and receiving feedback - with confidence, grace and clarity

Few of us are naturals when it comes to having honest conversations, especially around giving and receiving feedback.

We struggle to find a path between being too direct and confrontational, as against softening our message so much that it gets lost in an emotional fog.

We need to structure information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. We need a toolkit we can use on a day-to-day basis to build an honest, open working culture with those who report to us - and, indeed, with those to whom we report. This very popular programme is the answer.

What's in it for you?

Understand what honest conversations are and why they're important

Be able to identify and manage your emotions

Be able to use a variety of techniques for structuring honest conversations

Learn how to get key messages across, with empathy and compassion

What's a difficult conversation? What's an honest conversation? And what's the difference?

What makes a conversation &'difficult'?

What makes for an &'honest' conversation?

Why they're not the same

The role emotions play

What neuroscience tells us about how our emotions work

How certain situations can prompt strong reactions

The NLP model of communication and how our brains will delete, distort and generalise information based on our own unique map of the world

The belief cycle

Techniques for identifying your emotions and managing them

Understanding your purpose

Where most conversations go wrong

Are you looking for them to change behaviour, to understand new information, to influence them or to express your feelings?

The A to B model for structuring your honest conversation

Giving and receiving feedback

The benefits of giving and receiving feedback

How emotions play a role in feedback

How to structure feedback using the See/Saw Model

How giving positive feedback can be just as difficult for some people

How to manage your emotions and accept feedback with grace

Keeping focused on the positives

Raising issues

How to build up to an honest conversation

Maintaining rapport while raising issues

The LADDER model for planning and executing the discussion

Empathy and understanding others' perspectives

How a perceived lack of understanding and empathy raise the temperature

Practical techniques for &'standing in the other's shoes'

Effective questioning and listening

The role of positive intentions and values in honest conversations

Making sure you get it right

The &'must haves' for effective honest conversations

Unconscious biasesAffinity biasAttribution biasConformity biasConfirmation biasGender bias

Factual inaccuracies

The Ladder of Inference as a model for taking a fact-based approach

Actions and next steps

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Honest Conversations: In-House

By Maximum Performance

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