67 Hotel Receptionist courses

Master the role of a Hotel Receptionist with our top Hotel Receptionist Diploma. Learn procedures, communication, and brand standards in hospitality.

DESCRIPTION: Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist. The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer's queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist. Finally, the course explains the safety and security issues, legal issues in hospitality, future of Hotel receptionists and more. Shortly, you will learn almost all the essential skills and information for becoming an efficient Hotel receptionist. ASSESSMENT: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. CERTIFICATION: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Hotel Receptionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Hotel Receptionist Diploma An Overview of Hotel Reception 01:00:00 Hotel Reception Standard Procedures 00:30:00 Communication Skills Required for Hotel Reception 01:00:00 Customer Service in Hotel Reception 00:30:00 Telephone Handling in a Hotel 01:00:00 How to Handle Difficult Hotel Guests 00:30:00 Administrative Skills as a Hotel Receptionist 00:30:00 Computer Skills and Programs 00:15:00 Brand Standards in the Hospitality World 00:15:00 Being a Team Player: Working with Other Hotel Departments 00:15:00 Safety and Security in the Hotel 01:00:00 Sales and Marketing as a Hotel Receptionist 00:30:00 Dressing the Part: Creating the Professional Look in Hospitality 00:15:00 Keeping Stress Under Control on the Job 00:30:00 Legal Issues in Hospitality 00:30:00 The Future for Hotel Receptionists 00:30:00 Assessment Assignment - Hotel Receptionist Diploma 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Give a compliment to your career and take it to the next level. This Hotel Receptionist will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Hotel Receptionist bundle will help you stay ahead of the pack. Throughout the Hotel Receptionist programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Hotel Receptionist course, you will get 11 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Hotel Receptionist Bundle Consists of the following Premium courses: Courses are included in this Hotel Receptionist Bundle? * Course 1: Hotel Management Level 3 * Course 2: Concierge * Course 3: Office Skills * Course 4: Customer Relationship Management * Course 5: Working Effectively Across Cultures * Course 6: Phone-Based Customer Service * Course 7: Document Control * Course 8: GDPR Data Protection Level 5 * Course 9: Level 2 Microsoft Office Essentials * Course 10: Effective Communication Skills Diploma * Course 11: Time Management Training Enrol now in Hotel Receptionist to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Hotel Receptionist expertise and essential knowledge, which will assist you in reaching your goal. Certificate: * PDF Certificate: Free (Previously it was £6*11 = £66) * Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone from any background can enrol in this Hotel Receptionist bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this Hotel Receptionist course to gather professional knowledge besides their study or for the future. REQUIREMENTS This Hotel Receptionist course has been designed to be fully compatible with tablets and smartphones. CAREER PATH Having these various certifications will increase the value in your CV and open you up to multiple job sectors. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want In this hotel receptionist training course, you will discover the key skills and knowledge needed to excel in the dynamic world of hotel hospitality. From guest relations to reservations and communication, this course will cover all important aspects of hotel hospitality skills making you a confident and professional hotel receptionist. THIS COURSE AT A GLANCE * Accredited by CPD UK * Endorsed by Quality Licence Scheme * Know the rules of grooming and dress code * Learn how to communicate with customers * Understand the roles and responsibilities of a hotel receptionist * Get acquainted with the steps for selling * Know the factors influencing buying decisions * Learn the customer buying objections * Know how to be assertive to become a reception assistant * Learn how to handle customer complaints * Understand the tips for success as an HR assistant * Get acquainted with the rules of email etiquette * Know the concept of Upselling * Learn Cross-selling WHY HOTEL RECEPTIONIST TRAINING COURSE RIGHT FOR YOU? This comprehensive course is beneficial for those who want to gain practical skills in conversing with customers and knowing telephone and email etiquette rules. You will learn the rules of grooming and dress code and techniques to build good customer relationships. In addition, this interactive course will help you build rapport with customers and educate you on the roles and responsibilities of the hotel receptionist. You will have a broad knowledge of upselling, cross-selling, and customer buying objections. By the end of the course, you will gain extensive knowledge in customer relationships, telephone etiquette, email etiquette, and technical concepts such as up-selling and cross-selling. HOTEL RECEPTIONIST TRAINING COURSE DETAILS ACCREDITED BY CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. COURSE CURRICULUM INTRODUCTION * Introduction HOW TO CONVERSE WITH CUSTOMERS * How to Converse with Customers RULES OF EMAIL ETIQUETTE * Rules of Email Etiquette RULES OF GROOMING AND DRESS CODE * Rules of Grooming and Dress Code RULES OF TELEPHONE ETIQUETTE * Rules of Telephone Etiquette RELATIONSHIP WITH CUSTOMERS * Relationship with Customers BUILDING RAPPORT WITH CUSTOMERS * Building Rapport with Customers ROLES AND RESPONSIBILITIES * Roles and Responsibilities WHAT IS UP SELLING * What is Up Selling WHAT IS CROSS SELLING * Identify the Steps for Selling IDENTIFY THE STEPS FOR SELLING * Factors Influencing Buying Decision FACTORS INFLUENCING BUYING DECISION * Customer Buying Objections CUSTOMER BUYING OBJECTIONS * Assertive as Reception Assistant ASSERTIVE AS RECEPTION ASSISTANT * Handling Customers Complaints HANDLING CUSTOMERS COMPLAINTS * Tips for Success as a HR Assistant TIPS FOR SUCCESS AS A HR ASSISTANT * What is Cross Selling WHO SHOULD TAKE THIS COURSE? This comprehensive course is designed for those who want to enhance their communication skills to converse with different clients and learn the tactics to build rapport with customers. It is suitable for those who want to take a step ahead in their career of hotel management. ENTRY REQUIREMENTS * There are no academic entry requirements for this hotel receptionist training course, and it is open to students of all academic backgrounds. * However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. ASSESSMENT METHOD This hotel receptionist training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. CERTIFICATION ENDORSED CERTIFICATE FROM QUALITY LICENCE SCHEME After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. CERTIFICATE OF ACHIEVEMENT FROM LEAD ACADEMY After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQS IS CPD A RECOGNISED QUALIFICATION IN THE UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. ARE QLS COURSES RECOGNISED? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. WHEN WILL I RECEIVE MY CERTIFICATE? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. CAN I PAY BY INVOICE? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. CAN I PAY VIA INSTALMENT? Yes, you can pay via instalments at checkout. HOW TO TAKE ONLINE CLASSES FROM HOME? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. DOES AGE MATTER IN ONLINE LEARNING? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. WHEN I WILL GET THE LOGIN DETAILS FOR MY COURSE? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

OVERVIEW Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Hotel Management with Hotel Receptionist and Hospitality Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Hotel Management with Hotel Receptionist and Hospitality Management Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Hotel Management with Hotel Receptionist and Hospitality Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Hotel Management with Hotel Receptionist and Hospitality Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. WHY BUY THIS HOTEL MANAGEMENT WITH HOTEL RECEPTIONIST AND HOSPITALITY MANAGEMENT? 1. Unlimited access to the course for forever 2. Digital Certificate, Transcript, student ID all included in the price 3. Absolutely no hidden fees 4. Directly receive CPD accredited qualifications after course completion 5. Receive one to one assistance on every weekday from professionals 6. Immediately receive the PDF certificate after passing 7. Receive the original copies of your certificate and transcript on the next working day 8. Easily learn the skills and knowledge from the comfort of your home CERTIFICATION After studying the course materials of the Hotel Management with Hotel Receptionist and Hospitality Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. WHO IS THIS COURSE FOR? This Hotel Management with Hotel Receptionist and Hospitality Management course is ideal for * Students * Recent graduates * Job Seekers * Anyone interested in this topic * People already working in the relevant fields and want to polish their knowledge and skill. PREREQUISITES This Hotel Management with Hotel Receptionist and Hospitality Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Hotel Management with Hotel Receptionist and Hospitality Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CAREER PATH As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Hotel Management with Hotel Receptionist and Hospitality Management is a great way for you to gain multiple skills from the comfort of your home. COURSE CURRICULUM Introduction to Hotel Management Hotel Business Administration 00:15:00 Type of Hotels 00:15:00 Hotel Administration Structure 00:15:00 Hospitality Management Introduction to Hospitality Management 01:00:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 01:00:00 Hospitality Brands 00:15:00 Accommodation 01:00:00 Food Service 01:00:00 Successful Quality Management 01:00:00 Housekeeping, Engineering & Security Housekeeping 00:15:00 Engineering Department 00:15:00 Security Departments 00:15:00 Human Resource Management Human Resource Management 01:00:00 Roles of HRM 00:15:00 Quality Management Quality Management 00:15:00 Marketing Marketing 00:45:00 Market Strategy in Hotel Industry 00:30:00 Interdepartmental Communications Skills Interdepartmental Communications 00:15:00 Communication Skills 00:45:00 Hotel Receptionist An Overview of Hotel Reception 01:00:00 Hotel Reception Standard Procedures 00:30:00 Communication Skills Required for Hotel Reception 01:00:00 Customer Service in Hotel Reception 00:30:00 Telephone Handling in a Hotel 01:00:00 How to Handle Difficult Hotel Guests 00:40:00 Administrative Skills as a Hotel Receptionist 00:30:00 Computer Skills and Programs 00:15:00 Brand Standards in the Hospitality World 00:25:00 Being a Team Player: Working with Other Hotel Departments 00:15:00 Safety and Security in the Hotel 01:00:00 Sales and Marketing as a Hotel Receptionist 00:30:00 Dressing the Part: Creating the Professional Look in Hospitality 00:15:00 Keeping Stress Under Control on the Job 00:30:00 Legal Issues in Hospitality 00:30:00 The Future for Hotel Receptionists 00:30:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00

Elevate your expertise in hotel management with our comprehensive course. Master quality management, communication skills, and more. Perfect for aspiring professionals and industry veterans alike. Get recognised with a CPD certificate. Start your journey today!

>> 12-Hour Knowledge Knockdown! Prices Reduced Like Never Before << Hotel management is an intricate art, blending a deep understanding of guest expectations with a keen eye for detail, a passion for service, and a knack for problem-solving. It's a profession that requires a unique blend of leadership, adaptability, and a commitment to excellence. The UK hospitality and hotel management industry employs over 3.2 million people. With a projected growth rate of 12% by 2025, the demand for skilled hospitality professionals is at an all-time high. This comprehensive bundle aims to unlock the secrets of hospitality and hotel management, empowering you to embark on a rewarding career journey. This Diploma of Hospitality and Hotel Management Bundle Contains 4 of Our Premium Courses for One Discounted Price: * Course 01: Hotel Management with Hotel Receptionist and Hospitality Management * Course 02: Diploma in Hotel Receptionist * Course 03: Catering Management * Course 04: Office Admin and Receptionist Skills This Hospitality and Hotel Management Bundle provides a one-stop shop for everything you need to launch your hospitality career. You'll gain a thorough understanding of hotel operations, from mastering guest service at the front desk to ensuring smooth-running catering services. The bundle also covers essential office administration and receptionist skills, making you a well-rounded professional. Learning Outcomes of this Bundle * Master the art of providing exceptional guest service in the hotel industry. * Gain a comprehensive understanding of hotel operations and management principles. * Develop expertise in catering management, from menu planning to event execution. * Elevate your office administration and reception skills to excel in professional settings. * Enhance your communication and interpersonal skills to foster positive guest interactions. Enrol today and unlock a world of exciting opportunities within the thriving hospitality industry! Why Choose Our Bundle? * Get a free CPD accredited Certificate upon completion of Hospitality and Hotel Management * Get a free student ID card with Hospitality and Hotel Management Training * Hospitality and Hotel Management is affordable and simple to understand * Lifetime access to the Hospitality and Hotel Management course materials * Hospitality and Hotel Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Hotel Management with Hotel Receptionist and Hospitality Management * Module 01: An Overview Of Hotel Reception * Module 02: Hotel Reception Standard Procedures * Module 03: Customer Service In Hotel Reception * Module 04: Communication Skills Required For Hotel Reception * Module 05: Telephone Handling In A Hotel * Module 06: How To Handle Difficult Hotel Guests * Module 07: Administrative Skills As A Hotel Receptionist * Module 08: Computer Skills And Programs * Module 09: Brand Standards In The Hospitality World * Module 10: Being A Team Player: Working With Other Hotel Departments and much more... Course 02: Diploma in Hotel Receptionist * Module 1: Introduction to Reception and Receptionist * Module 02: An Overview of Hotel Industry * Module 03: The Process of Selection and Recruitment in Hospitality Industry * Module 04: Management of Front Office Operations * Module 05: Business Telephone Skills * Module 06: Mail Services and Shipping * Module 07: Travel Arrangements * Module 08: Time Management * Module 09: Record Keeping and Filing Systems * Module 10: Communication Skills Course 03: Catering Management * Module 01: An Overview Of Catering Business * Module 02: Laws And Legislations Regarding Food Safety And Hygiene * Module 03: Food Safety And Hygiene * Module 04: Food Safety In Catering * Module 05: Management Of Food And Beverage Operations * Module 06: Marketing And Human Resource Course 04: Office Admin and Receptionist Skills * Module 01: Introduction To Reception And Receptionist * Module 02: Business Telephone Skills * Module 03: Representing Your Boss And Company * Module 04: Mail Services And Shipping * Module 05: Travel Arrangements * Module 06: Organising Meeting And Conferences * Module 07: Time Management * Module 08: Record Keeping And Filing Systems * Module 09: Business Writing Skills * Module 10 :Organisational Skills How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. * PDF Certificate: Free (Previously it was £12.99*4 = £51) * CPD Hard Copy Certificate: £29.99 CPD 190 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? This bundle is ideal for: * Students seeking mastery in this field * Professionals seeking to enhance their skills * Anyone who is passionate about this topic REQUIREMENTS You will not need any prior background or expertise in this bundle. CAREER PATH This bundle will allow you to kickstart or take your career in the related sector to the next stage. * Hotel Manager * Front Office Manager * Guest Services Representative * Catering Manager * Hospitality Consultant * Event Coordinator CERTIFICATES CPD ACCREDITED DIGITAL CERTIFICATE Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD ACCREDITED HARD COPY CERTIFICATE Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Inn Receptionist Administration Inns are quite possibly the main parts of safe travel. In any case, without lodging receptionists, we could never get to completely make the most of our objections. Lodging receptionists are a vital piece of inn staff. They are the primary individual and, regularly, the lone individual with whom a visitor interfaces, while remaining at a lodging. Individuals who decide to become inn receptionists regularly advantage by acquiring the vital confirmation and experience needed to keep up the front counter and help visitors. While lodging gathering is definitely not a developing position decision, it is an incredible beginning for the individuals who are hoping to have a profession in the friendliness and the travel industry area. This course will really expound on the different abilities needed to turn into an inn secretary. We start by clarifying the obligations of an inn assistant. Then, we talk about the advantages of working in this field and the means that you can take to help begin in the accommodation business. At last, we give you a couple of tips and exhortation on the best way to turn into a lodging secretary. You Will Learn: About the various duties that are frequently expected of a lodging assistant The abilities that are needed to be a lodging assistant The advantages of filling in as a lodging secretary in the friendliness and the travel industry area Tips and guidance for getting the necessary range of abilities needed to turn into an inn secretary The Benefits of Taking This Course: You will get familiar with the essentials of the job of lodging secretary You will find out pretty much every one of the obligations that a lodging assistant has, aside from checking in visitors and giving them their keys

HIGHLIGHTS OF THE COURSE * Course Type: Online Learning * Duration: 1 Hour * Tutor Support: Tutor support is included * Customer Support: 24/7 customer support is available * Quality Training: The course is designed by an industry expert * Recognised Credential: Recognised and Valuable Certification * Completion Certificate: Free Course Completion Certificate Included * Instalment: 3 Installment Plan on checkout -------------------------------------------------------------------------------- WHAT YOU WILL LEARN FROM THIS COURSE? * Gain comprehensive knowledge about hotel reception * Understand the core competencies and principles of hotel reception * Explore the various areas of hotel reception * Know how to apply the skills you acquired from this course in a real-life context * Become a confident and expert hotel receptionist -------------------------------------------------------------------------------- HOTEL RECEPTION COURSE  Master the skills you need to propel your career forward in hotel reception. This course will equip you with the essential knowledge and skillset that will make you a confident hotel receptionist and take your career to the next level. This comprehensive hotel reception course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this hotel reception course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective hotel reception practice and equip you with the essential skills, confidence and competence to assist you in the hotel reception industry. You'll gain a solid understanding of the core competencies required to drive a successful career in hotel reception. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for hotel receptionist or for people who are aspiring to specialise in hotel reception. Enrol in this hotel reception course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. WHO IS THIS COURSE FOR? This comprehensive hotel reception course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this hotel reception can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. ENTRY REQUIREMENTS This hotel reception course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. ASSESSMENT This hotel reception course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. ADVANCE YOUR CAREER This hotel reception course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. RECOGNISED ACCREDITATION This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. WHAT IS CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. BENEFITS OF CPD * Improve your employment prospects * Boost your job satisfaction * Promotes career advancement * Enhances your CV * Provides you with a competitive edge in the job market * Demonstrate your dedication * Showcases your professional capabilities WHAT IS IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. BENEFITS OF IPHM * It will help you establish a positive reputation in your chosen field * You can join a network and community of successful therapists that are dedicated to providing excellent care to their client * You can flaunt this accreditation in your CV * It is a worldwide recognised accreditation WHAT IS QUALITY LICENCE SCHEME? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. BENEFITS OF QUALITY LICENSE SCHEME * Certificate is valuable * Provides a competitive edge in your career * It will make your CV stand out COURSE CURRICULUM Module 01: Introduction Introduction 00:05:00 Module 02: How to Converse with Customers? How to Converse with Customers? 00:03:00 Module 03: Rules of Email Etiquette Rules of Email Etiquette 00:03:00 Module 04: Rules of Grooming and Dress Code Rules of Grooming and Dress Code 00:03:00 Module 05: Rules of Telephone Etiquette Rules of Telephone Etiquette 00:01:00 Module 06: Relationship with Customers Relationship with Customers 00:04:00 Module 07: Building Rapport with Customers Building Rapport with Customers 00:01:00 Module 08: Roles and Responsibilities Roles and Responsibilities 00:08:00 Module 09: What is Up Selling? What is Up Selling? 00:01:00 Module 10: What is Cross Selling? What is Cross Selling? 00:01:00 Module 11: Identify the Steps for Selling Identify the Steps for Selling 00:11:00 Module 12: Factors Influencing Buying Decision Factors Influencing Buying Decision 00:05:00 Module 13: Customer Buying Objections Customer Buying Objections 00:01:00 Module 14: Assertive as Reception Assistant Assertive as Reception Assistant 00:03:00 Module 15: Handling Customers Complaints Handling Customers Complaints 00:08:00 Module 16: Tips for Success as a HR Assistant Tips for Success as a HR Assistant 00:03:00 Assessment Assessment - Hotel Reception Mastery 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: * Course 01: Customer Relationship Management * Course 02: PR: Public Relation * Course 03: Phone-Based Customer Service * Course 04: Know Your Customer (KYC) * Course 05: Customer Service - Representative * Course 06: Customer Service & Environment * Course 07: Patient Customer Service Training * Course 08: Customer Service Fraud Officer * Course 09: Service Helpdesk & Technical Support * Course 10: Call Centre Training * Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality * Course 12: Assertiveness and Self Confidence Development * Course 13: Win Customers Efficiently: Customer Service Diploma * Course 14: Hotel Management with Hotel Receptionist and Hospitality Management * Course 15: Professional Waiter Diploma * Course 16: Receptionist Skills * Course 17: Conflict Resolution * Course 18: Decision-Making and Critical Thinking Training * Course 19: Developing Interpersonal Skills Course * Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: * Master CRM strategies to enhance customer loyalty and retention. * Develop effective PR skills for managing public perception and communication. * Deliver exceptional phone-based customer service across industries. * Understand and implement KYC procedures for customer verification. * Enhance customer service skills specifically tailored for hospitality management. * Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? * Get a Free QLS Endorsed Certificate upon completion of the CRM bundle * Get a Free Student ID Card with CRM Training * The CRM course is Affordable and Simple to understand * Lifetime Access to the CRM course materials * The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 * Module 01: Introduction to Customer Relationship Management (CRM) * Module 02: CRM Fundamentals * Module 03: CRM Strategies * Module 04: Data Analysis in CRM * Module 05: CRM Databases * Module 06: Deepening Customer Relationship * Module 07: Handling Customer Complaints * Module 08: Future of CRM Course 02: PR: Public Relation * Module 01: Introduction to Public Relations * Module 02: Concepts of Public Relations * Module 03: Management and Organisation of Public Relations * Module 04: Public Relations Tactics and Research * Module 05: Major Fields of Public Relations Practice Part I * Module 06: Major Fields of Public Relations Practice Part II * Module 07: Social Media and PR * Module 08: Public Speaking * Module 09: Power of Storytelling * Module 10: Becoming an Influencer * Module 11: Importance of Body Language * Module 12: Implementing CSR * Module 13: Performance Evaluation and Performance Reporting * Module 14: Cross-Cultural Awareness * Module 15: Cross-Cultural Communication * Module 16: Corporate Cross-Cultural Awareness * Module 17: Cultural Values * Module 18: Working with and Managing a Culturally Diverse Team * Module 19: Defamation * Module 20: Crisis management * Module 21: Media Regulatory Bodies * Module 22: Ethics: Professionalism in Public Relations * Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service * Module 01: Introduction to Customer Service * Module 02: What's Different about Good Customer Service? * Module 03: Customer Relationship Management * Module 04: Customer Service Communication Strategies * Module 05: Aspects of Phone Etiquette * Module 06: Building Rapport Over the Phone * Module 07: Inbound and Outbound Calls * Module 08: Active Listening and Managing Tough Callers * Module 09: Managing Interoffice Calls and Voicemail * Module 10: Problem Solving over the Phone * Module 11: Intra Organisation Dealings * Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. * PDF Certificate: Free (Previously it was £12.99*20 = £260) * CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) * QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: * Customer service reps * PR professionals * Hospitality staff * Call centre agents * Anyone in service REQUIREMENTS You will not need any prior background or expertise to enrol in this CRM bundle. CAREER PATH After completing this bundle, you are to start your career or begin the next phase of your career. * Customer Relationship Manager - £30,000 to £50,000 * Public Relations Officer - £25,000 to £40,000 * Call Centre Manager - £28,000 to £45,000 * Patient Service Specialist - £20,000 to £35,000 * Hotel Receptionist/Manager - £18,000 to £30,000 * Customer Service Trainer - £25,000 to £40,000 CERTIFICATES CPD ACCREDITED DIGITAL CERTIFICATE Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CUSTOMER RELATIONSHIP MANAGEMENT CPD ACCREDITED CERTIFICATE Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. DIPLOMA IN CUSTOMER RELATIONSHIP MANAGEMENT AT QLS LEVEL 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.