Hotel Management: Hotel Receptionist and Hospitality Management

Description

In this course, you will learn about the different types of hotels, their structure and organisation, and the role of hospitality management in ensuring quality and customer satisfaction. You will also learn about the various departments and functions within a hotel, such as engineering, security, human resources, and food service. You will gain an understanding of how to communicate effectively with guests, colleagues, and other hotel departments, as well as how to handle difficult situations and complaints.

The course will also focus on the specific skills and knowledge required for a hotel receptionist, such as telephone handling, computer skills, brand standards, legal issues, and sales and marketing. You will learn how to perform the standard procedures of hotel reception, such as check-in, check-out, reservations, billing, and guest relations. You will also learn how to create a professional image and cope with stress on the job.

By the end of this course, you will have a solid foundation of hotel management and hospitality skills that will help you succeed in your current or future role as a hotel receptionist. You will also receive a certificate of completion that you can use to demonstrate your competence and enhance your resume.

Learning Outcome of Hotel Management

• Develop a comprehensive understanding of hotel management principles.
• Master the intricacies of quality management within the hospitality industry.
• Acquire essential communication skills crucial for effective hotel operations.
• Gain in-depth knowledge of housekeeping procedures and standards.
• Excel in various aspects of hotel receptionist duties and customer service.
• Explore the dynamic landscape of the hospitality industry and its evolving trends.

Key Features of the Course

• A CPD certificate that is recognised worldwide.
• A great online learning experience.
• Interesting and unique online materials and activities.
• Expert guidance and support from the field leaders.
• Access to the study resources anytime you want.
• Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.
• Get a year-long access to the course.

Who is this course for

This Hotel Management: Hotel Receptionist and Hospitality Management Course is suitable for -

• Aspiring hospitality professionals
• Current industry workers
• Hospitality students
• Career changers
• Anyone interested in the hospitality industry

Requirements

• No prerequisites; suitable for individuals from any academic background.
• Accessible course materials from any internet-enabled device.

CPD Certificate from Course Gate

At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.

Career path

• Hotel Manager
• Hospitality Consultant
• Marketing Manager
• Front Office Manager
• Guest Relations Manager
• Housekeeping Supervisor
• Security Manager