Name: Call Centre Essentials Skills
Price: 39 GBP
Availability: InStock

<strong>Do you want to learn how to install and configure Microsoft Windows Server 2019?

Do you prefer learning hands-on as opposed to just a lecture and quiz?

Then you are in the right place.

This course teaches you the administration skills for installing and configuring a Microsoft Windows Server 2019 domain.</strong>
        <p>Windows Server 2019 is the operating system that bridges on-premises environments with Azure services, enabling hybrid scenarios and maximizing existing investments.

Windows Server 2019 offers system insights, bringing local analytics capabilities and providing high-accuracy predictions to help turn reactive management into proactive care for your on-premises Windows Servers.

It focuses on teaching you how to install and configure Windows Server 2019 quickly and easily. The course starts with an overview of what you should expect out of this course and then takes you straight to building your virtual lab environment. You will learn how to build a Windows Server 2019 domain using PowerShell, and later move on to Active Directory and Server 2019 administration. As you advance, you will also get to grips with technologies such as Group Policy, Domain Naming System (DNS), and Dynamic Host Configuration Protocol (DHCP). Finally, you will cover disk management and firewall administration.

By the end of this course, you will have learned how to install, configure, and manage a Microsoft Windows Server 2019 domain complete with Active Directory, DNS, DHCP, Group Policy, certificates, and other roles and features commonly found in a Microsoft Windows Server 2019 domain.

All the resource files are available on the GitHub repository at:
https://github.com/PacktPublishing/-Microsoft-Windows-Server-2019---Hands-on-Training-Part-I</p>
        <h2>What You Will Learn</h2><p>Discover how to install Windows 10 Pro<br>Get to grips with Microsoft Windows Server 2019 networking<br>Create a domain environment and install and configure different server roles<br>Install and configure Windows Server 2019 and implement Active Directory<br>Maintain a Server 2019 network and desktop experience<br>Install fundamental roles such as DNS, DHCP, and IIS</p>
        <h2>Audience</h2><p>This course is for anyone who wants to prepare for the Microsoft Server exam and gain experience in Microsoft Server administration and building and maintaining a Microsoft Server 2019 network from the ground up. Prior experience in working with Microsoft Windows Server is recommended before getting started with this course.<br><br>Students should have experience with navigating the Windows operating system, desktop PC or laptop with a minimum of 8 GB of RAM (16 GB preferred) and system BIOS with virtualization capabilities.</p>
        <h2>Approach</h2><p>This course takes a hands-on approach to teaching Windows Server 2019, following this simple protocol to help you learn speedily and with ease: Open your virtual machine, follow along using a short video tutorial, move on to the next video, and repeat. The course is broken down into bite-sized, manageable chunks. Most of the video tutorials are less than five minutes long. Any tutorial over five minutes comes with a lab file to easily follow along.</p>
        <h2>Key Features</h2><p>A solid hands-on training course with lab practice * Acquire knowledge to install, configure, and maintain Microsoft Windows Server 2019 * The course labs consist of configuring three virtual machines in a step-by-step approach</p>
        <h2>Github Repo</h2><p>https://github.com/PacktPublishing/-Microsoft-Windows-Server-2019---Hands-on-Training-Part-I</p>
        <h2>About the Author</h2><h3>Cliff Krahenbill</h3><p>Cliff Krahenbill, known as Professor K, is a technology professional and online instructor. He received his Master of Science degree in Cybersecurity from UMUC in 2015 and a Master of Science degree in Information Technology from Capella University in 2007. Professor K has been working in the field of technology since 1998 as a Microsoft support technician, Microsoft certified trainer, technology support specialist, senior network technology consultant, IT auditor, and most recently, as the owner and operator of his own technology firm, CLK Technology Solutions, located in Tucson, Arizona.

Professor K's expertise in technology lies in designing, building, and supporting network infrastructures and network security. He has been teaching online courses since 2008 and conducts online classes for universities and colleges. He holds numerous technology certifications, which include the following:
MCTS: Windows Server 2008 Active Directory, Configuration
MCTS: Windows Server 2008 Applications Infrastructure, Configuration
MCTS: Windows Server 2008 Network Infrastructure, Configuration
A+, Net+, Security+

He spends his spare time working in his woodshop and providing free technical support to the local retirement community in Tucson, Arizona.</p>
        <h2>Course Outline</h2><h4>1. Course Overview</h4><p></p><br><h4>2. Building Your Virtual Lab Enviorment</h4><p></p><br><h4>3. Building a Windows Server 2019 Domain Using PowerShell</h4><p></p><br><h4>4. Active Directory Administration</h4><p></p><br><h4>5. Server 2019 Administration</h4><p></p><br><h4>6. Group Policy</h4><p></p><br><h4>7. Domain Naming System (DNS)</h4><p></p><br><h4>8. DHCP</h4><p></p><br><h4>9. Disk Management</h4><p></p><br><h4>10. Firewall Administration</h4><p></p>

Packt

Windows Server

Do you want to learn how to install and configure Microsoft Windows Server 2019?

Do you prefer learning hands-on as opposed to just a lecture and quiz?

Then you are in the right place.

This course teaches you the administration skills for installing and configuring a Microsoft Windows Server 2019 domain.

Microsoft Windows Server 2019 - Hands-On Training Part I

General Admission

Resilience For Modern Life by Clan Wellness

The unique 90-day online course to dramatically reduce stress and anxiety, and master your emotions and mind to develop resilience and finally be back to the best version of yourself!

CALM & RESILIENT online course

<p>ð Elevate Your Skills with 'Training for Working at Heights' Course! ð</p><p>Are you ready to reach new heights in your career? Introducing our comprehensive course, 'Training for Working at Heights,' designed to equip you with the knowledge and skills needed to work safely and efficiently in elevated environments.</p><p> </p><p>ð <strong>Course Overview:</strong> Dive into a transformative learning experience with our expertly crafted modules, each tailored to provide you with essential insights and practical expertise. Let's take a closer look at what you can expect:</p><p> </p><p><strong>Module 1: Introduction to Working at Height</strong> Gain a solid foundation as we delve into the fundamentals of working at height. Understand the unique challenges and key concepts that form the backbone of safe practices in elevated environments.</p><p><strong>Module 2: Risk Assessment and Planning</strong> Master the art of risk evaluation and strategic planning. Learn to identify potential hazards, assess risks, and implement effective strategies to ensure a secure working environment for yourself and your team.</p><p><strong>Module 3: Working at Height Equipment</strong> Get hands-on experience with the latest tools and equipment used in working at height scenarios. From harnesses to scaffolding, our expert instructors will guide you through proper usage, maintenance, and troubleshooting.</p><p><strong>Module 4: Safe Practices for Working at Height</strong> Discover a wealth of safety practices that can make all the difference. Explore communication strategies, emergency response plans, and protocols to ensure the well-being of everyone involved in elevated projects.</p><p><strong>Module 5: Working at Height in Specific Environments</strong> Customize your expertise to meet the demands of various work environments. Whether it's construction sites, industrial settings, or unique scenarios, this module prepares you for the specific challenges associated with different heights and spaces.</p><p> </p><p>ð <strong>Why Choose Our Course:</strong></p><ul><li><strong>Expert Instructors:</strong> Learn from industry professionals with extensive experience in working at height scenarios.</li><li><strong>Interactive Learning:</strong> Engage in hands-on activities, simulations, and case studies for a dynamic learning experience.</li><li><strong>Career Advancement:</strong> Enhance your career prospects by acquiring a skill set that is in high demand across various industries.</li></ul><p> </p><p>ð <strong>Invest in Your Future:</strong> Don't miss the opportunity to elevate your career. Enroll in 'Training for Working at Heights' today and embark on a journey towards a safer, more successful future. Reach new heights with confidence!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
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Compete High

Training for Working at Heights

<div> <div> <div>  </div> <div> <b>Quality Guarantee:</b> <p>Promising training excellence, satisfaction gurantee</p> </div> </div> <div> <div>  </div> <div> <p>Accredited by </p> <p>CPD UK &amp; Quality License Scheme</p> </div> </div> <div> <div>  </div> <div> <p>Tutor Support </p> <p>Unlimited support via email, till you complete the course</p> </div> </div> <div> <div>  </div> <div> <b>Recognised Certification:</b> <p>Accepted by thousands of professional bodies </p> </div> </div> <div> <div>  </div> <div> <p>Start Anytime </p> <p>With 1 year access to the course materials</p> </div> </div> <div> <div>  </div> <div> <p>Online Learning </p> <p>Learn from anywhere, whenever you want </p> </div> </div> </div> <div> <p>If you are looking to set up a career in this rewarding area as a professional counsellor or psychologist to actively make a difference in people's lives by helping them manage the complexity of mental health concerns, this Diploma in Counselling and Psychotherapy Courses Online is ideal for you.</p> <h2><strong>This course at a glance </strong></h2> <ul> <li>Eligible to apply for the insurance</li> <li>Accredited by International Practitioners of Holistic Medicine (IPHM)</li> <li>Accredited by CPD UK</li> <li>Endorsed by Quality Licence Scheme</li> <li>Define psychotherapy and counselling and understand the difference between them</li> <li>Identify who requires therapeutic counselling</li> <li>Learn how to set up the therapeutic environment and the positive therapeutic relationship</li> <li>Acquire various listening skills and strategies to aid people suffering from mental health issues</li> <li>Understand how to manage the crisis through psychotherapy</li> <li>Know how to set up a therapeutic environment and establish a positive therapeutic relationship</li> <li>Understand different approaches and schools of thought like existential psychotherapy, psychodynamic therapy, and psychoanalysis</li> <li>Recognise the types and forms of psychotherapy such as couple psychotherapy, group workshops, or individual psychotherapy</li> <li>Understand various mental conditions such as anxiety disorders, schizophrenia, gender identity syndrome, or eating disorders</li> <li>Learn how to help a client if he/she gets negative thoughts such as committing suicide or doing self-harm or countering a relationship breakdown</li> <li>Learn how to work as a psychotherapist, such as setting up your practice, registration or accreditation</li> </ul> </div> <div> <h2>Why Diploma in Counselling and Psychotherapy Course Level 3 right for you?</h2> <p>This Diploma in Counselling and Psychotherapy course will teach you ways to provide support to people who are facing emotional and mental problems and how to help them identify their problems and build strategies to deal with them. This extensive psychotherapy and counselling online course will give a basic idea of mental health conditions, steps to deal with the client in crisis, and applications as a psychotherapist.</p> <p>This comprehensive online counselling and psychotherapy course will prepare you to assist your clients with mental health crises like suicidal thinking and talking self-harm, and relationship breakdown. You will learn different types of counselling, such as person-centred therapy, gestalt therapy, person-centred therapy, and much more with this diploma in Counselling and Psychotherapy Course Online Level 3.</p> <p><strong>Upon successful completion of this popular Counselling and Psychotherapy Courses, you will acquire the theoretical skills and knowledge required to deal with mental health conditions such as anxiety, depression, or panic disorder. </strong></p> <p>This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.</p> <p>This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Please contact us for more information.</p> <p></p> <h2>Diploma in Counselling and Psychotherapy Course Details</h2> <p> </p><div> <h3 id="small-panelsStayOpen-heading653ad693c4585">  Accredited by  </h3> <div id="panelsStayOpen-collapse653ad693c4585"> <div>   International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance.<p></p> <p> </p> <p> CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.</p> <p> </p> <p> The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. </p></div> </div> </div> <div> <h3 id="small-panelsStayOpen-heading653ad693c4597">  Course Curriculum  </h3> <div id="panelsStayOpen-collapse653ad693c4597"> <div> <p></p> <ul> <li>About Counselling and Psychotherapy</li> <li>Therapeutic Environment &amp; Sessions</li> <li>Types of Psychotherapy</li> <li>Different Schools of Psychotherapy</li> <li>Psychotherapy for Key Mental Issues</li> <li>Child Psychotherapy</li> <li>Job Profile of a Therapist</li> </ul> <p> </p></div> </div> </div> <div> <h3 id="small-panelsStayOpen-heading653ad693c45a0">  Who should take this course?  </h3> <div id="panelsStayOpen-collapse653ad693c45a0"> <div> <p></p> <p>This Counselling and Psychotherapy Courses is primarily aimed at:</p> <ul> <li>Therapist</li> <li>Psychologist</li> <li>Counsellor</li> <li>Aspiring psychologist/counsellor</li> <li>Students of Psychology</li> </ul> <p>This course, on the other hand, is not limited to a single career or field of endeavour. It may also benefit a broader group of people who want to learn about Counselling and Psychotherapy to aid themselves or people around them to cope with mental health problems.</p> <p> </p></div> </div> </div> <div> <h3 id="small-panelsStayOpen-heading653ad693c45a9">  Entry Requirements  </h3> <div id="panelsStayOpen-collapse653ad693c45a9"> <div> <p></p> <ul> <li>There are no academic entry requirements for this Counselling and Psychotherapy Course, and it is open to students of all academic backgrounds.</li> <li>However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.</li> </ul> <p> </p></div> </div> </div> <div> <h3 id="small-panelsStayOpen-heading653ad693c45b2">  Assessment Method  </h3> <div id="panelsStayOpen-collapse653ad693c45b2"> <div> <p></p> <p>This Counselling and Psychotherapy Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.</p> <p>Do not forget to check out our Stress and Anxiety Management Course Online.</p> <p> </p></div> </div> </div> <div> <h3 id="small-panelsStayOpen-heading653ad693c45bd">  Certification  </h3> <div id="panelsStayOpen-collapse653ad693c45bd"> <div> <p></p> <h4>Endorsed Certificate from Quality Licence Scheme</h4> <p> After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is Â£65.</p> <h4>Certificate of Achievement from Lead Academy</h4> <p> After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35. </p></div> </div> </div> <p></p> </div><h2><b>FAQs</b></h2> <div id="accordionPanelsStayOpenExample"> <div> <h3 id="panelsStayOpen-heading21">  What is the Diploma in Counselling and Psychotherapy course about?  </h3> <div id="panelsStayOpen-collapse21"> <div> <p>The diploma in counselling and psychotherapy course will train you to become an expert in counselling and psychotherapy. It will teach you the methods and techniques to pursue this profession. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading23">  Why should I do this course online instead of onsite in the respective institution?  </h3> <div id="panelsStayOpen-collapse23"> <div> <p>One of the significant benefits of doing this course online is that it is affordable and effortless. As you can obtain a valuable diploma certificate by studying from your comfort zone, it is better to do an online rather than an onsite diploma course. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading25">  How much does a counsellor and Psychotherapist Earn in the UK?  </h3> <div id="panelsStayOpen-collapse25"> <div> <p>A counsellor earns 20,000 to Â£26,000 on average, and a psychologist earns Â£43,742 to Â£50,056 on average. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading27">  Where can I work after obtaining this degree online?  </h3> <div id="panelsStayOpen-collapse27"> <div> <p>You can practise your learning in the psychotherapy clinic, school, hospital and mental health facilities. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading29">  Do I need a licence to open a private clinic?  </h3> <div id="panelsStayOpen-collapse29"> <div> <p>No law states that counsellors must own a licence. However, the law emphasises having a diploma degree for the psychotherapist and counsellor before treating the client.</p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading31">  Is a counsellor the same as a psychologist?  </h3> <div id="panelsStayOpen-collapse31"> <div> <p>No. A counsellor and a psychologist are two different types of professions. A counsellor provides guidance, support and advice to people to overcome emotional illness, but the psychologist studies human behaviours, emotions and mental processes. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading33">  What are the similarities between a counsellor and a therapist?  </h3> <div id="panelsStayOpen-collapse33"> <div> <p>A Counsellor, who is also entitled as a therapist, are life advising and coaching practitioners. With psychotherapists, you can resolve your emotional issues by modifying specific aspects of your life that make you vulnerable. The similarities are that both help people improve their mental state as they guide people to overcome mental illness. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading35">  I made my payment. How will I get access to the course?  </h3> <div id="panelsStayOpen-collapse35"> <div> <p>A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading37">  I am from outside the UK. Will I get access to the Course?  </h3> <div id="panelsStayOpen-collapse37"> <div> <p>Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading39">  What is an Accredited course?  </h3> <div id="panelsStayOpen-collapse39"> <div> <p>The professional body approves the procedures if any e-learning platform claims its courses are accredited. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading41">  What is the benefit of doing an accredited course?  </h3> <div id="panelsStayOpen-collapse41"> <div> <p>You will only realize the benefit of having a CPD-accredited certificate once you face the corporate world. As employees, job places, and more value the CPD-accredited certificate, you must own this certificate by doing the course with us. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading43">  What do you mean by a CPD course?  </h3> <div id="panelsStayOpen-collapse43"> <div> <p>CPD refers to Continuing Professional Development, and the CPD-accredited course is developed for individuals who want to continuously improve and update their skills within their professional field continuously. This certificate claims that the certificate holder's knowledge is up-to-date in their work area. </p> </div> </div> </div> </div>

Lead Academy

Diploma in Counselling and Psychotherapy Course Online Level 3

Mini MBA Course Online

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					<div><p>People underestimate the skills required to work as an office admin or receptionist. Frequently juggling various tasks immediately, keeping quiet and controlling continuously is essential. This course will give you the skills that every professional administrator or receptionist requires. This course is designed to provide you with the necessary knowledge and training in the fundamentals of administration and reception. It will help you upgrade your administrative and secretarial skills and enhance your computer literacy to do your job more efficiently.</p><p>This course is designed to unlock your potential and equip you with the necessary expertise to excel in various office support roles. Through immersive and interactive learning experiences, you'll gain a deep understanding of administrative management, organisational skills, receptionist duties, customer relations, and the art of being a professional telephone receptionist.</p><p>The Office Admin and Receptionist Course comprehensively explores the fundamental aspects of administrative support and receptionist duties. With a focus on organisational skills, customer relations, and professional telephone etiquette, this course equips learners with the necessary competencies to excel in office environments. Through engaging lessons, practical exercises, and real-life case studies, participants will gain the expertise required to thrive in administrative roles, providing invaluable support to their organisations.</p></div>
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										<span>Gain a comprehensive understanding of receptionist duties and responsibilities, providing a warm and welcoming environment for visitors.</span>
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										<span>Access to any internet-enabled smart device.</span>
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Skill Up

Office Skills & Productivity

Secretarial & PA

Office Skills

Office Management

Receptionist

Office Administration

Become a skilled office admin and receptionist with our comprehensive course. Master key administrative tasks, communication skills, and customer service. Enroll now!

Office Admin and Receptionist Course

Course Gate

Medical Terminology

Healthcare Assistant

Healthcare Workers

Medical Secretary

Discover our Healthcare & Medical Workers Bundle, featuring 5 unique courses tailored to equip you with essential skills for various roles in the healthcare sector. Enjoy the convenience of free digital certificates upon completion. Dive into medical terminology, healthcare management, lab technology, and more!

Healthcare & Medical Workers Bundle (5-in-1 Unique Courses)

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<p>Delve into the intricate relationship between psychology and safety to enhance loss prevention strategies. This course explores recent terrorism history, safety measures against terrorism, and crucial aspects of electrical safety, including handling electric shock and burns, treating such injuries, identifying causes of electrical fires and explosions, and implementing preventive measures for a safer environment.</p>
<br />After the successful completion of the course, you will be able to learn about the following;<br /><br />
<ul>
<li>Explore terrorism's recent history.</li>
<li>Understand Safety measures to tackle terrorism.</li>
<li>Appreciate Electrical Safety and how to Electric shock and burns.</li>
<li>Treatmentâofâelectricâshockâandâburns.</li>
<li>Explore causes of electrical fires and explosions.</li>
<li>Understand Preventive measures.</li>
</ul>
</div>
</div>
</div>
<div>
<div id="headingOne_B">
<h2>

</h2>
</div>
<div id="collapseOne_B">
<div>
<p>Participants will examine recent terrorism history and learn safety measures to combat terrorism effectively. Additionally, they will gain insights into electrical safety, including procedures for handling electric shock and burns, treatment methods, causes of electrical fires and explosions, and preventive measures. Through case studies and practical exercises, individuals will develop a comprehensive understanding of how psychology intersects with safety practices to mitigate risks and prevent losses.</p>
</div>
</div>
</div>
<div> <div id="headingTwo"> <h2>  </h2> </div> <div id="collapseTwo"> <div> <div> <div> <div> <div> <div id="msbmAccordion"> <div> <div> <div> <div> <div id="headingOne1"> <h2>  </h2> </div> <div id="collapse2033"> <div> <ul> <li> <div> <div> <i></i> </div> <div> <h5>VIDEO - Course Structure and Assessment Guidelines</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Navigating the MSBM Study Portal</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Interacting with Lectures/Learning Components</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Preparation for Terrorism and Electrical Safety</h5> <p>Self-paced pre-recorded learning content on this topic.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Terrorism Preparedness and Electrical Safety</h5> <p>Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. </p> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
<div>
<div id="headingThree">
<h2>

</h2>
</div>
<div id="collapseThree">
<div>
All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.
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<div id="headingFive">
<h2>

</h2>
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<div id="collapseFive">
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There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course.<br />
<p>The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.</p>
<ul>
<li>Safety and Security Analyst</li>
<li>Counterterrorism Specialist</li>
<li>Electrical Safety Engineer</li>
<li>Safety Training Coordinator</li>
<li>Emergency Response Planner</li>
<li>Terrorism Risk Assessor</li>
<li>Electrical Safety Inspector</li>
<li>Loss Prevention Manager</li>
<li>Safety Compliance Officer</li>
<li>Crisis Management Consultant</li>
</ul>
</div>
</div>
</div>
</div><div>
<div>

<div>
<h5>Average Completion Time</h5>
<p>2 Weeks</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Accreditation</h5>
<p>3 CPD Hours</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Level</h5>
<p>Advanced</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Start Time</h5>
<p>Anytime</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>100% Online</h5>
<p>Study online with ease.</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Unlimited Access</h5>
<p>24/7 unlimited access with pre-recorded lectures.</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Low Fees</h5>
<p>Our fees are low and easy to pay online.</p>
</div>
</div>
</div>

Metropolitan School of Business & Management UK

Basic Security Training (BST)

Certificate in Further Education & Training (Cert Ed)

Site Management Safety Training Scheme (SMSTS)

Bar Professional Training Course (BPTC)

Professional Skills Course (PSC)

Trainers Course

Professional Certificate Course in Terrorism Preparedness and Electrical Safety in London 2024

<p><strong>Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p><p>'Accidents happen', - and they occur in all sorts of places-for instance, a football pitch, a crowded street, a musical concert or a shopping mall. A paramedic is the one who rushes onto the scene of an emergency and provides medical assistance in an out-of-hospital environment. To act effectively in an emergency, a paramedic needs to possess some specific skills. Therefore, we give this Paramedicine Training bundle for you to start pursuing a rewarding career.</p><p>In this Paramedicine Training bundle, you will get 11 courses to equip you with the necessary skill set. To act proficiently, you need to provide medical help such as wound care, infection control, oxygen support, pain management, life support etc. We will give individual courses in all the responses mentioned above and much more.</p><p>So, enrol in this Paramedicine Training now and enjoy the benefits!</p><p><strong>This Paramedicine Training Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01: </strong>Paramedicine Study</li><li><strong> Course 02: </strong>Oxygen First Aid Training<strong><br /></strong></li><li><strong> Course 03: </strong>Life Support <strong><br /></strong></li><li><strong> Course 04: </strong>Wound Care Level 2<strong><br /></strong></li><li><strong> Course 05: </strong>Joint Health: Maintaining Joints And Reducing Pain<strong><br /></strong></li><li><strong> Course 06: </strong>Pain Management<strong><br /></strong></li><li><strong> Course 07: </strong>Medical Terminology Training<strong><br /></strong></li><li><strong> Course 08: </strong>Medical Law<strong><br /></strong></li><li><strong> Course 09: </strong>Care Planning and Record Keeping<strong><br /></strong></li><li><strong> Course 10: </strong>Infection Prevention Training<strong><br /></strong></li><li><strong> Course 11: </strong>Verification of Death Training</li></ul><p><strong>Learning Outcome:</strong></p><p>After completing this Paramedicine Training bundle, you will be able to -</p><ul><li>Understand Paramedicine study</li><li>Give the children and newborns first aid</li><li>Provide CPR techniques and basic first aid for some respiratory issues</li><li>Identify some minor injuries and treat them with first aid</li><li>Maintain an ambulance by adhering to the fundamental principles</li><li>Have a solid understanding of the legal issues in the medical setting</li><li>Familiarise yourself with first aid duties and how to use emergency oxygen</li><li>Recognise how to use the oxygen delivery kit's components.</li><li>Understand the ways of providing life support to an individual</li></ul><p>Enrol now in Paramedicine Training to advance your career, and use the premium study materials from<strong> Apex Learning.</strong></p><p><strong>Curriculum of the Paramedicine Study Bundle</strong></p><p><strong>Course 01:</strong> Paramedicine Study</p><ul><li>Introduction to Paramedicine</li><li>Roles and Responsibilities of Paramedics in the UK</li><li>Basic Human Anatomy</li><li>Initial Assessment</li><li>Medication Administration</li><li>Common Injuries</li><li>Major Injuries</li><li>Other Medical Emergencies</li><li>Infection Control</li><li>Paediatric Paramedicine</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        115 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is for everyone.</p><p>** Completing this course does not imply that you are qualified to work as a Professional Paramedic. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT **</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The course Paramedicine Training is not accredited by the GPhC therefore students completing the Paramedic Training course(s) will not be eligible for registration with the GPhC as a Paramedic nor will they meet the GPhC's training requirements to work as Paramedic staff.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Ambulance paramedic</li><li>Emergency care assistant</li><li>Ambulance care assistant</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Paramedicine Study</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>Certificate of completion is included in course price</p> </div>

                        </div>

Apex Learning

Paramedicine Training - CPD Accredited

<p>Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all.</p><p>You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre.</p><p>We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry!</p><p><strong>Learning Outcome</strong></p><p>After this course, you will be able to:</p><ul><li>Determine what drives customers' purchases and the various conversational tenses.</li><li>Describe the many methods and instruments that may be applied to leave clients with a favourable impression.</li><li>Explore the steps involved in defining goals and benchmarks to build an effective call centre team.</li><li>State the important terms and procedures that can help you get ready for a sales call.</li><li>Analyse the strategies you may use to overcome the objections and rejections of clients.</li><li>Determine the procedures necessary to turn calls into sales.</li><li>Give a definition of "telemarketing" and describe how it became a significant industry.</li></ul><p><strong>This Call Centre Training Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01: Phone-Based Customer Service</strong></li><li><strong> Course 02: Customer Relationship Management</strong></li><li><strong> Course 03: </strong><strong>Retail Strategy</strong></li><li><strong> Course 04: Sales: Psychology of Customers</strong></li><li><strong> Course 05: Telesales Executive Training</strong></li><li><strong> Course 06: Facilities Management Level 3</strong></li><li><strong> Course 07: Data Protection and Data Security Level 2</strong></li><li><strong> Course 08: Effective Communication Skills Diploma</strong></li><li><strong> Course 09: Public Speaking and Presentation Skill Course</strong></li><li><strong> Course 10: The Formula to Talk with Strangers</strong></li><li><strong> Course 11: Touch Typing Essential Skills Level 3</strong></li></ul><p>Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning.</p><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Individuals who would benefit from enrolling in our Call Centre Training course include:</p><ul><li>Aspiring people who want to work in a call centre.</li><li>Representatives, customer service managers, and technical support specialists.</li><li>Sales representatives who handle customer interaction.</li><li>People who want to learn about call centres for future benefits.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Call Centre Training course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for:</p><ul><li>Training Officer: £15,000 to £35,000</li><li>Call Centre Operator: £15,000 to £28,000</li><li>Receptionist: £15,000 to £22,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Counselling Skills

Business Communication Skills

Centre for Counselling & Psychotherapy Training (CCPT)

Call Center

Call Centre Essentials Skills

St Albans

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Carbon Literacy Training has been developed in conjunction with the <a href="https://carbonliteracy.com/about-us/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Carbon Literacy Project</a> and funded by the Church of England Environment Programme. &nbsp;This bespoke training course has been designed especially for the Church of England to provide a strong grounding in carbon literacy to support clergy and key Eco champions in their work, as well as diocesan staff, and is a valuable professional development opportunity. The training course will equip each participant to understand the issues, present the need for action to people with differing awareness and views, and take practical steps to implement change individually and as local church communities.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This free online course consists of 8 hours of learning over 4 sessions (2 hours each) and some pre-course preparation including videos and practical exercises.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 1: Tuesday 17th September 5-7pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 2: Tuesday 24th September 5-7pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 3: Tuesday 1st October 5-7pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Week 4: Tuesday 8th October 5-7pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It starts with the basics and has plenty scope for learning and sharing for those with much more experience. The course is accredited by the Carbon Literacy Project and includes each participant making two carbon pledges at the end of the course to receive this accreditation</p>

This Carbon Literacy Training has been developed in conjunction with the Carbon Literacy Project and funded by the Church of England Environment Programme. This bespoke training course has been designed especially for the Church of England to provide a strong grounding in carbon literacy to support clergy and key Eco champions in their work, as well as diocesan staff, and is a valuable professional development opportunity. The training course will equip each participant to understand the issues, present the need for action to people with differing awareness and views, and take practical steps to implement change individually and as local church communities. 
This free online course consists of 8 hours of learning over 4 sessions (2 hours each) and some pre-course preparation including videos and practical exercises. 
Week 1: Tuesday 17th September 5-7pm
Week 2: Tuesday 24th September 5-7pm
Week 3: Tuesday 1st October 5-7pm
Week 4: Tuesday 8th October 5-7pm
It starts with the basics and has plenty scope for learning and sharing for those with much more experience. The course is accredited by the Carbon Literacy Project and includes each participant making two carbon pledges at the end of the course to receive this accreditation

The Diocese of St Albans

Smart Meter Training

ICDL (International Certification of Digital Literacy)

Carbon Literacy training (online)

Bournemouth

London Waterloo Academy

Flight Attendant

Stewardess

FLIGHT ATTENDANT VIRTUAL VIA ZOOM COURSE, EVENINGS

Registration Fee

Course Fee

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Build positive relationships and rapport with your learners</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Use a range of questioning techniques with your learners to have discussions about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Being able to use effective questioning techniques</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops active listening skills</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Maintain confidentiality and know how to make referrals</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">&bull; Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops confidence in having conversations about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Can be used towards CPD hours</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Network with colleagues to build positive and collaborative relationships</div></li></ul></div></div>

This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.
The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:
Build positive relationships and rapport with your learners
Use a range of questioning techniques with your learners to have discussions about wellbeing
Being able to use effective questioning techniques
Develops active listening skills
Maintain confidentiality and know how to make referrals



Further Information
• Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration
• This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.
• This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.
• You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)



Benefits
Develops confidence in having conversations about wellbeing
Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)
Can be used towards CPD hours
Network with colleagues to build positive and collaborative relationships

Panda Education and Training Ltd

Mental Health Awareness

Health & Wellbeing

Using a range a communication techniques, be able to support your learner's mental health and wellbeing. 

Supporting your learners’ wellbeing: A communication toolkit

<h4 style="color: rgb(12, 46, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(12, 46, 63);">Hello and thank you for joining us.</h4><h4 style="color: rgb(12, 46, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(12, 46, 63);">In this WebWorkshop, you will learn:</h4><ul style="color: rgb(12, 46, 63); box-sizing: border-box;" fr-original-style=" color: rgb(12, 46, 63);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to get everyone home safe every day.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to shift from &lsquo;doing&rsquo; safety to &lsquo;being&rsquo; safe.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to accommodate humans for being human.&nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.</p></li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We run these WebWorkshops in a way which makes the information stick. You will not get an hour of PowerPoint slides, and instead will be taken on a journey through what Compassionate Safety is and what it can achieve.</span></div>

Hello and thank you for joining us.In this WebWorkshop, you will learn:
How to get everyone home safe every day.
How to shift from ‘doing’ safety to ‘being’ safe.
How to accommodate humans for being human.
How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.
We run these WebWorkshops in a way which makes the information stick. You will not get an hour of PowerPoint slides, and instead will be taken on a journey through what Compassionate Safety is and what it can achieve.

Ppwd Consulting

PPWD’s Compassionate Safety approach generates environments that accommodate humans for being human. Our approach aligns personal and organisational mindsets, beliefs and values. In doing so, workplaces are created where people thrive and flourish.

PPWD Compassionate Safety WebWorkshop

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Nottingham

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These short-courses are designed to provide a snapshot into the key areas of the language for a variety of levels. &nbsp;Designed to be self-contained; you will not be required to purchase textbooks or extra materials; everything you need will be provided, including access to my online learning materials. &nbsp;You will also receive the PowerPoint slides, the agenda for the following week &amp; any homework set after each class. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I have designed all the slides myself for thee 10-week courses, as I wanted to use my 10+ years of experience to develop something different from the traditional &ldquo;here&rsquo;s a textbook&rdquo; approach that lots of evening classes use. &nbsp;This class is designed to get you speaking in a way that will propel you forward with your language skills in practical settings.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each learner is entitled to a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">free 15-minute introduction session</strong> on Zoom so that we can get to know each other and assess your current level. &nbsp;I will also talk you through the controls on Zoom if you are not familiar with how to use it. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each course is comprised of 10 x 1 hour sessions. &nbsp;The groups will contain approximately 3-4 students (with an absolute maximum of 6 students) and are designed to encourage learners to strengthen their speaking skills in a relaxed, friendly atmosphere &amp; learn language skills in a social environment. &nbsp;If you miss a session, it may be possible to join another class running the same session at another time that week, or you can request receiving the learning materials via email. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The courses are designed to have practical application for travel &amp; learning for personal interest. &nbsp;I firmly believe having a grammar component is key for long-term success with learning a language, but I promise to break it down so that it isn&rsquo;t overwhelming!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When a 10-week course finishes, it will be followed by three weeks of optional revision classes. &nbsp;After this, you can simply choose to join the next level course, until you reach a level where you can join our conversation classes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You may also like to consider a blended learning approach; group classes are friendlier for your budget than private one-to-one tuition, but top up any time with one of my <a href="http://www.pronouncelanguages.co.uk/online-lessons" target="" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">private lessons</a> to consolidate your learning, ask further questions, revisiting themes or investigate a topic of particular interest to you that may not be covered in the short course.  </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This second course from Pronounce Languages is designed for those who have already taken our Absolute Beginners course, or those who already have some existing knowledge of Spanish. &nbsp;It is strongly recommended that you discuss your level with your tutor before taking this course if you have not completed a class with us before.</p>

Pronounce Languages

Spanish

Language Teaching

Teaching Online

Online Education

An exciting 10-week course to build your Spanish skills from scratch.  Practical applications for travel & conversation.  Enlarge your vocabulary, improve your grammar in a pain-free, step-by-step way, working with a tutor with 10+ years' experience & a small group of learners.

10-week Spanish course for Beginners (level 2)

Reading

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An Introduction to Medical Terminology short course delivered online via Teams, suitable for anyone wishing to learn the basics of terminology. Dates of courses can be seen when clicking &lsquo;register&rsquo; below.</p><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(103, 106, 108);"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(103, 106, 108);">Level One &ndash; Introduction to Medical Terminology.</p><blockquote style="color: rgb(103, 106, 108); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);">&ldquo;It&#39;s like a light has just been switched on and I now understand more of what I&#39;m doing!&rdquo; &ndash; Feedback from attendee of Level one course.</blockquote><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">This course is aimed at anyone who requires a knowledge of medical terminology in their role. It is suitable for administrative staff, health care workers, medical secretaries, managers, Allied Health Professionals, essentially anyone who may encounter medical terminology and wishes to develop their medical terminology knowledge further. We also offer sessions to those requiring an overview of medical terminology to support applications to study medicine, veterinary medicine or dentistry.</span><br fr-original-style="" style="box-sizing: border-box;"><br style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">We can train between 1-30 learners from any organisation. If you have a specific training request, please speak to us and we can accommodate your needs. We recently trained a group of sign language interpreters who found the training invaluable when working in medical environments.</span><br fr-original-style="" style="box-sizing: border-box;"><br style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">The sessions are delivered via Teams (2x 2 hour meetings) so are highly accessible, a webcam and microphone are required although not essential.</span><br fr-original-style="" style="box-sizing: border-box;"><br style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">The aim of the course is for learners to develop an understanding of medical terminology in an enjoyable, interactive and informative way so that they are better able to decipher and unravel the mystery of long medical words.</span><br fr-original-style="" style="box-sizing: border-box;"><br style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><span style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style="color: rgb(103, 106, 108);">The course covers the following topics:-</span><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><br fr-original-style="" style="box-sizing: border-box;"></p><ul style="color: rgb(103, 106, 108); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><li fr-original-style="" style="box-sizing: border-box;">Basics of medical terminology &ndash; word building</li><li fr-original-style="" style="box-sizing: border-box;">Common Roots, prefixes and suffixes</li><li fr-original-style="" style="box-sizing: border-box;">Anatomy and physiology via a virtual tour of the body</li><li fr-original-style="" style="box-sizing: border-box;">Major bones of the body</li><li fr-original-style="" style="box-sizing: border-box;">Prescription writing and abbreviations</li><li fr-original-style="" style="box-sizing: border-box;">Classification of drugs</li><li fr-original-style="" style="box-sizing: border-box;">Common Abbreviations</li><li fr-original-style="" style="box-sizing: border-box;">Instruments and investigations</li><li fr-original-style="" style="box-sizing: border-box;">Medical Specialities and personnel</li><li fr-original-style="" style="box-sizing: border-box;">Blood tests</li></ul><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);">At the end of the course students will have a clear understanding of medical terminology and are encouraged to use their newly learned skills in a series of quizzes and interactive games.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">All attendees are given a Certificate of Attendance and a comprehensive handout.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Many people who attend these courses are keen to develop their skills further and may wish to proceed to the Level Two Intermediate Award in Medical Terminology.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/tpzbsQuaZAY" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"><span class="fr-mk" style="display: none;">&nbsp;</span><span class="fr-mk" style="display: none;">&nbsp;</span></iframe></p><p style="color: rgb(103, 106, 108); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(103, 106, 108);"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h1 style="color: rgb(103, 106, 108); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(103, 106, 108);">Medical Terminology Training Courses</h1><p style="color: rgb(174, 174, 174); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(174, 174, 174);"></p><p style="color: rgb(174, 174, 174); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(174, 174, 174);">Established in 2006 and the UK&rsquo;s largest provider of medical terminology training, we offer a range of courses to suit your needs from beginner through to advanced level. &nbsp;Our bespoke courses have been designed to suit the needs of healthcare professionals incorporating relevant terminology and content to directly benefit the workplace.</p><p style="color: rgb(174, 174, 174); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(174, 174, 174);">Click &#39;more course information&#39; below to view further details of each of our courses.&nbsp;</p>

An Introduction to Medical Terminology short course delivered online via Teams, suitable for anyone wishing to learn the basics of terminology. Dates of courses can be seen when clicking ‘register’ below.





Level One – Introduction to Medical Terminology.
“It's like a light has just been switched on and I now understand more of what I'm doing!” – Feedback from attendee of Level one course.
This course is aimed at anyone who requires a knowledge of medical terminology in their role. It is suitable for administrative staff, health care workers, medical secretaries, managers, Allied Health Professionals, essentially anyone who may encounter medical terminology and wishes to develop their medical terminology knowledge further. We also offer sessions to those requiring an overview of medical terminology to support applications to study medicine, veterinary medicine or dentistry.We can train between 1-30 learners from any organisation. If you have a specific training request, please speak to us and we can accommodate your needs. We recently trained a group of sign language interpreters who found the training invaluable when working in medical environments.The sessions are delivered via Teams (2x 2 hour meetings) so are highly accessible, a webcam and microphone are required although not essential.The aim of the course is for learners to develop an understanding of medical terminology in an enjoyable, interactive and informative way so that they are better able to decipher and unravel the mystery of long medical words.The course covers the following topics:-


Basics of medical terminology – word building
Common Roots, prefixes and suffixes
Anatomy and physiology via a virtual tour of the body
Major bones of the body
Prescription writing and abbreviations
Classification of drugs
Common Abbreviations
Instruments and investigations
Medical Specialities and personnel
Blood tests
At the end of the course students will have a clear understanding of medical terminology and are encouraged to use their newly learned skills in a series of quizzes and interactive games.

All attendees are given a Certificate of Attendance and a comprehensive handout.

Many people who attend these courses are keen to develop their skills further and may wish to proceed to the Level Two Intermediate Award in Medical Terminology.







Medical Terminology Training Courses

Established in 2006 and the UK’s largest provider of medical terminology training, we offer a range of courses to suit your needs from beginner through to advanced level. Our bespoke courses have been designed to suit the needs of healthcare professionals incorporating relevant terminology and content to directly benefit the workplace.
Click 'more course information' below to view further details of each of our courses. 

Mediterm Training

Medical Terminology Training Courses - Level 1

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These short-courses are designed to provide a snapshot into the key areas of the language for a variety of levels. &nbsp;Designed to be self-contained; you will not be required to purchase textbooks or extra materials; everything you need will be provided, including access to my online learning materials. &nbsp;You will also receive the PowerPoint slides, the agenda for the following week &amp; any homework set after each class. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I have designed all the slides myself for thee 10-week courses, as I wanted to use my 10+ years of experience to develop something different from the traditional &ldquo;here&rsquo;s a textbook&rdquo; approach that lots of evening classes use. &nbsp;This class is designed to get you speaking in a way that will propel you forward with your language skills in practical settings.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each learner is entitled to a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">free 15-minute introduction session</strong> on Zoom so that we can get to know each other and assess your current level. &nbsp;I will also talk you through the controls on Zoom if you are not familiar with how to use it. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each course is comprised of 10 x 1 hour sessions. &nbsp;The groups will contain approximately 3-4 students (with an absolute maximum of 6 students) and are designed to encourage learners to strengthen their speaking skills in a relaxed, friendly atmosphere &amp; learn language skills in a social environment. &nbsp;If you miss a session, it may be possible to join another class running the same session at another time that week, or you can request receiving the learning materials via email. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The courses are designed to have practical application for travel &amp; learning for personal interest. &nbsp;I firmly believe having a grammar component is key for long-term success with learning a language, but I promise to break it down so that it isn&rsquo;t overwhelming!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When a 10-week course finishes, it will be followed by three weeks of optional revision classes. &nbsp;After this, you can simply choose to join the next level course, until you reach a level where you can join our conversation classes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You may also like to consider a blended learning approach; group classes are friendlier for your budget than private one-to-one tuition, but top up any time with one of my <a href="http://www.pronouncelanguages.co.uk/online-lessons" target="" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">private lessons</a> to consolidate your learning, ask further questions, revisiting themes or investigate a topic of particular interest to you that may not be covered in the short course.  </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This specific course is for those with little or no knowledge of the Spanish language.</p>

10-week Spanish course for Absolute Beginners (Level 1)

<h3 id="isPasted" style="color: rgb(0, 31, 46); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">Innovation can only become a sustainable process when it is embedded in the organisational culture. But changing an organisational culture isn&rsquo;t easy. Implementing the changes that will drive cultural change requires equipping your people with the necessary skills and competencies that will allow them to become change agents, promoting and supporting new ways of working. &nbsp;</h3><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">Our FREE webinar on <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wednes</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">day 17 May</strong>&nbsp;will help you learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.</p><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">At this engaging webinar attendees will learn:</p><ul style="color: rgb(0, 31, 46); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);"><li fr-original-style="" style="box-sizing: border-box;">Why organisations struggle to make innovation sustainable</li><li fr-original-style="" style="box-sizing: border-box;">What it takes to embed innovation in the organisational DNA</li><li fr-original-style="" style="box-sizing: border-box;">The essential skills required to achieve sustainable innovation</li><li fr-original-style="" style="box-sizing: border-box;">How to implement a skills framework to underpin sustainable innovation</li></ul><h3 style="color: rgb(0, 31, 46); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">Our Speaker</h3><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">David Mawhinney OBE is the co-founder of Celsio, a specialist innovation consultancy that provides business leaders with the tools, skills, and confidence to think differently about their business. An experienced CEO, he has worked with both start-ups and established companies, using innovation as lever to drive business growth.</p><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);"><em fr-original-style="" style="box-sizing: border-box;">If you require more information or need help to register yourself or a group of colleagues, please email <a href="mailto:mervyn.mccormick@cforc.org" style="color: rgb(225, 14, 73); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(225, 14, 73);">mervyn.mccormick@cforc.org</a></em></p>

A Digital Ecosystem for The Energy Sector“Accelerate the new era in Energy by unlocking the Digital Future”Thursday 26TH September 1:30 pm – 2:45pm
The world’s energy systems are changing. The smart grid is an electricity network that uses digital innovation and other advanced technologies including AI to monitor and manage the transport of electricity from decentralized generation sources to meet the varying electricity demands of end users. Hear from 2 leading experts from a major utility (ESB) and a global multinational (GE Vernova) on how they are providing leading edge digital solutions and have a clear view of the innovation required to accelerate the pace of change.

Host: Paddy Turnbull, Vice Chair, Smart Grid Ireland

Presenters:
Edmund O’Carroll, ESB Networks’ newly formed Business and Operations Hub within the DMSO.
Ed holds a B.Eng (Elec) from UCC and M.Eng.SC from the Tyndall Institute, Cork. Ed joined ESB Networks in 2003 and worked in a number of roles, principally in the original roll out of the Outage Management System (OMS). Ed moved to Eirgrid in 2009 to work with the Power Systems Applications team where he was SCADA Team Lead and worked on integration of many new technologies into the transmission control room. Ed rejoined ESB Networks in 2022 to work in NN,LC as the Operational Control Architecture manager. Ed is currently working in the newly formed Business and Operations Hub within the DMSO.

Thorsten Heller – Chief Innovation Officer, GE Vernova Electrification Software 
Thorsten was the CEO & Co-Founder of Greenbird Integration Technology providing the leading Enterprise iPaaS and Data Mesh Platform driving the Energy Transition. Acquired by GE Vernova in August 2023. Software Utility Executive with long term experience in datafy’ing utilities to build a more sustainable grid.



Centre for Competitiveness

Innovation

Learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.

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