Harpenden

<p>Mental Health First Aid (MHFAider) is an internationally recognised training course that teaches people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We don't teach people to be therapists, but we do teach people how to respond in a crisis, and how to reach out before a crisis happens. The training gives people tools to support themselves and each other, so everyone can talk about mental health and seek help when needed.</p>As an MHFAider you will be able to:<ul><li>Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention</li><li>Encourage a person to identify and access sources of professional help and other support</li><li>Practise active listening and empathy</li><li>Have a conversation with improved mental health literacy around language and stigma</li><li>Discuss the role in depth, including boundaries and confidentiality</li><li>Practise self-care</li></ul><p>This course is ideal for those who would like to become an MHFAider to:</p><ul><li>Gain the knowledge and skills to spot signs of people experiencing poor mental health</li><li>Be confident starting a conversation and signpost a person to appropriate support</li><li>Alongside the best evidence-based Mental Health First Aid (MHFA) training, MHFAiders are also provided with three-year access to ongoing learning and support through the MHFAider Support App</li></ul><section>
                    <h3>1 Introduction to MHFAider (3 hours 30 mins)</h3><ul><li>MHFA and the MHFAider role</li><li>Introduction to the MHFAider Action Plan 'ALGEE'</li><li>What is Mental Health?</li><li>Helpful and unhelpful language</li><li>Undersign our Frame of Reference, understanding how we make sense of the world</li><li>Understanding stress &amp; the Stress Container</li></ul> <h3>2 Understanding Mental Health (4 hours)</h3><ul><li>What influences mental health?</li><li>The Mental Health Continuum</li><li>What is anxiety?</li><li>What is a traumatic event?</li><li>Active listening and empathy</li><li>What are eating disorders?</li><li>What is self-harm?</li><li>What is substance misuse?</li><li>MHFA conversation practice</li></ul> <h3>3 MHFAider in practice (4 hours)</h3><ul><li>Applying ALGEE</li><li>What is depression?</li><li>What is suicide?</li><li>What is psychosis?</li><li>MHFA conversation practice</li></ul> <h3>4 Next steps (3 hours)</h3><ul><li>Recovery and lived experience</li><li>Applying ALGEE</li><li>Boundaries in the MHFAider role</li><li>MHFA conversation practice</li><li>Moving forward in the MHFAider role and your MHFA action plan</li><li>Self-care</li></ul> 


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The In House Training Company

Mental Health Awareness

Mental Health First Aid

Medical First Aid

Psychological First Aid

Approved Mental Health Professional (AMHP)

Hostile Environment First Aid Training (HEFAT)

Mental Health First Aid (MHFAider) (In-House)

<p>Conflict is a word that conjures up many emotions. It is something that most people would prefer to avoid, if possible. Work can be an emotive place. Positive relationships can make your life at work exciting, motivating and challenging, whilst relationships that do not hold value to you could make your life very difficult and stressful, especially if there is conflict between you and your manager. This course is essential for people who want to understand where conflict can be used to positive effect and how to manage conflict in your working relationships and see it as something positive that can stimulate the environment.</p><p>Research has shown that relationships at work are an extremely high motivational factor, and for a lot of people it has a higher importance that salary! Therefore, it is essential that we invest in relationships and search out new ways to make them better in order to have a more positive influence on our surroundings. By understanding why other people are in conflict we can manage the conversation a lot better, with outcomes managed more effectively so the 'conflict' will add value to the organisation.</p><p>This participative event will cover a wide variety of exercises and personal stories, and leave course participants with a clear strategy to identify when they are in conflict with someone and how they will structure their approach to get to a satisfactory outcome.</p>This is a workshop that targets anyone where conflict needs to be managed and cannot seem to resolve it, whether internally or externally. At the end of the day, participants will:<ul><li>Know their key relationships and the strength of those relationships</li><li>Complete the Strengths Deployment Inventory (SDI) to identify where you deploy your strengths</li><li>Understand what is important to you and your key stakeholders</li><li>Know how motivational value systems can influence behaviour</li><li>Tailor your communication style to match that of your opposite party</li><li>Know conflict strategies to resolve conflict in others</li><li>Learn to be more assertive when challenging</li><li>Achieve key personal, departmental and organisational objectives</li></ul><section>
                    <h3>1 Where are you now?</h3><ul><li>How effective are your current working relationships?</li><li>Can I work effectively without the input from others?</li><li>Who do you need to be a success?</li></ul> <h3>2 The Strengths Deployment Inventory (SDI)</h3><ul><li>Completion of the SDI questionnaire</li><li>An understanding of the theory</li><li>A 'trip around the triangle'</li><li>Predicting relationship interaction</li><li>Your scores and what they mean in your relationships</li></ul> <h3>3 Conflict theory</h3><ul><li>What is conflict?</li><li>The 3 flags of conflict</li><li>What are your conflict triggers?</li><li>Your conflict scores plotted</li><li>The conflict sequence</li></ul> <h3>4 Conflict resolution strategies</h3><ul><li>Early warning signs</li><li>Most productive behaviours</li><li>Least productive behaviours</li><li>Preventable / unwarranted conflict</li><li>Review of the dynamic triangle</li><li>Review of the day, personal learning and action planning</li></ul> 


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Conflict Resolution

Team Building

Counselling Skills

Conflict Management

Organisational Skills

Management Skills

Conflict management (In-House)

<p>It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation.</p>This course will help ensure that participants:<ul><li>Understand the relevant laws</li><li>Know how and when to invoke legal processes</li><li>Avoid legal pitfalls in debt collection negotiations</li></ul><p>Specific, practical learning points include:</p><ul><li>Definition of 'harassment'</li><li>How to set up an in-house collection identity</li><li>Whether cheques in 'full and final settlement' are binding</li><li>The best steps to trace a 'gone away'... and many, many more.</li></ul><section>
                    <h3>1 Data protection and debt recovery</h3>There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. <h3>2 County Court suing</h3>The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! <h3>3 Enforcement of judgments</h3>There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include:<ul><li>Warrant of Execution</li><li>Using the sheriff (now known as High Court Enforcement Officers)</li><li>Attachment of earnings</li><li>Third Party Debt Orders</li><li>Charging Orders (over property and goods)</li><li>Winding-up companies and making individuals bankrupt</li></ul> <h3>4 Office of Fair Trading rules on debt recovery</h3>Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! <h3>5 New methods to trace elusive, absentee and 'gone away' debtors</h3>Why write the money off when you can trace the debtor and collect the money you are owed? <h3>6 Credit checking of new and existing customers</h3>It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application<br />/ account opening form. <h3>7 Late Payment of Commercial Debts Regulations</h3>Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. <h3>8 The Enterprise Act</h3>The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation? 


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Credit Control

Legal Practice Course (LPC)

Debt Management

Fraud Awareness

Commercial Law

Credit Controller

Credit control and debt recovery - legal issues (In-House)

<p>The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind.</p><p>Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome.</p>The programme will help participants:<ul><li>Understand the professional business development approach and the style that is appropriate for their business and their clients</li><li>Follow a process to guide their conversations and business development meetings</li><li>Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results</li><li>Create a great first impression and professional opening to a conversation</li><li>Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity</li><li>Identify and understand buying and decision-making processes and criteria</li><li>Skilfully and confidently handle questions and objections</li><li>Sell the benefits of their services and approach over those of their competitors</li><li>Progress the sale by agreeing next steps and gaining commitment appropriately</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the programme</li><li>Personal introductions and objectives</li><li>Workshop overview</li></ul> <h3>2 An introduction to business development and selling for professionals</h3><ul><li>What is selling?</li><li>Who are you selling to?</li><li>The buying experience</li><li>What clients want</li><li>The four-step business development process</li><li>The business development cycle and pipeline management</li><li>Upselling and cross-selling as well as winning new clients</li></ul> <h3>3 Networking and generating leads</h3><ul><li>What is networking?</li><li>Networking objectives</li><li>It's not what you know but who you know</li><li>Asking for referrals and introductions</li><li>Making appointments from networking activity</li></ul> <h3>4 Opening the sales relationship/sales meeting</h3><ul><li>What potential customers are thinking</li><li>Judging first impressions</li><li>Creating positive first impressions</li><li>Building rapport and creating interest and impact</li><li>Earning the right</li></ul> <h3>5 Core communication skills for professional selling</h3><ul><li>Overcoming barriers to listening</li><li>The art of listening</li><li>Questioning refresher</li><li>Types of questions</li><li>Questioning funnel</li></ul> <h3>6 Understanding and identifying needs and opportunities</h3><ul><li>Identifying the questions to ask to identify needs and opportunities</li><li>Questions to move us through the buying and selling process</li><li>Understanding their buying processes</li><li>Asking questions that position you as a 'trusted adviser'</li><li>The questions that give you a competitive advantage</li><li>Knowing when you have asked enough questions</li></ul> <h3>7 Introducing solutions</h3><ul><li>Tailoring your 'pitch' to the client</li><li>Speaking the client's language</li><li>Using features and benefits</li><li>Applying the benefit cycle</li></ul> <h3>8 Handling objections and concerns</h3><ul><li>Identifying the typical objections and concerns</li><li>Understanding why clients raise objections and concerns</li><li>Following a structure for handling objections</li><li>Handling the price objection</li></ul> <h3>9 Gaining commitment</h3><ul><li>Knowing when to close</li><li>The art of checking</li><li>Recognising buying signals</li><li>Small c and big C</li></ul> <h3>10 Putting it all together</h3><ul><li>Personal learning summary and action plans</li></ul> 


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Coaching & Consulting Business

Professional Selling Skills (PSS)

Business Development

Business Case Development

Business Development Manager

Business development for professional services (In-House)

<p>The aim of this course is to provide an overview of the principles and practice for leading and managing a portfolio of smaller projects in a multi-project / multi-task environment. It presents a range of practical methods and techniques relevant to the smaller project scenario, using exercises and case studies to show how these can be applied.</p><p>The scope of the programme includes:</p><p>The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles.</p>The principal training objectives for this programme are to:<ul><li>Explain and demonstrate the key principles of successful project management</li><li>Demonstrate a range of useful project management tools and techniques</li><li>Define the role, and help participants understand the skills required by, the project leader</li><li>Provide a structured framework to help participants manage multiple projects</li><li>Identify opportunities to improve project management within the organisation</li></ul><section>
                    DAY ONE <h3>1 Introduction (Course sponsor)</h3><ul><li>Why this programme has been developed</li><li>Review of participants' needs and objectives</li></ul> <h3>2 Managing smaller projects</h3><ul><li>Projects and project management</li><li>Lessons from past projects; the essential requirements for success</li><li>Differences between projects; characteristic project life cycles</li><li>Key issues and challenges of smaller projects</li><li>The multi-project world; project portfolio management</li></ul> <h3>3 Project exercise</h3><ul><li><em>Syndicate teams plan and manage a small project</em></li><li><em>Review of the project exercise: What are the keys to successful management of small projects?</em></li></ul> <h3>4 Setting up the project</h3><ul><li>Getting organised</li><li>Managing the definition process</li><li>Identifying and managing project stakeholders</li><li>Working with the customer to define the scope and agree deliverables</li></ul> <h3>5 Case study 1</h3><ul><li>Defining the project scope and deliverables</li><li>Syndicate teams define the scope and deliverables for a typical project</li></ul> <h3>6 Project planning</h3><ul><li>The importance and cost benefit of effective planning</li><li>Planning the plan; deciding how detailed a plan to create</li><li>Packaging the work and estimating timescales and costs</li><li>Developing project / resource schedules; setting milestones for control v</li><li>Identifying and managing critical path activities</li></ul> <h3>7 Case study 2</h3><ul><li>Creating the project plan</li><li>Syndicate teams develop and analyse the project plan</li></ul> DAY TWO <h3>8 Managing project risks</h3><ul><li>Identifying risks to the project outcome, timescale and cost</li><li>Evaluating risks and adopting an appropriate risk strategy</li><li>Defining risk ownership; keeping a simple risk log</li><li>Keeping risk management up to date; staying pro-active</li><li>Integrating planning and risk management</li></ul> <h3>9 Project control</h3><ul><li>Managing change, minimising scope creep</li><li>Selecting the data needed to provide early warning of problems</li><li>Monitoring performance easily with 'S' curves and slip charts</li><li>Using trend forecasting to assess true project status</li><li>Running project review meetings</li></ul> <h3>10 Managing a multi-project portfolio</h3><ul><li>Understanding the world of multiple projects</li><li>Establishing ownership of project / programme management</li><li>Classifying projects and creating the 'master schedule'</li><li>Defining and applying project lifecycle management</li><li>Resource management: essential pre-requisites and mechanisms</li><li>Project prioritisation criteria and techniques; pain / gain analysis</li></ul> <h3>11 Managing the multi-project team</h3><ul><li>Characteristics of small project teams / part-time team membership</li><li>Clarifying line and project management responsibilities</li><li>Implementing effective manpower planning</li><li>Establishing professional working practices in the team</li><li>Developing project management competences in the team</li><li>Establishing team roles and integrating team members</li></ul> <h3>12 Course review and transfer planning (Course sponsor present)</h3><ul><li>Identify actions to be implemented individually</li><li>Identify corporate opportunities for improving project management</li><li>Sponsor-led review and discussion of proposals</li><li>Conclusion</li></ul> 


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Project Leadership

Project Management

Programme Manager

Professional Skills Course (PSC)

PRINCE2

Successfully managing smaller projects (In-House)

<p>Many organisations find that project teams struggle to create and maintain effective plans. Estimates are often overly optimistic and risks go unmanaged until the inevitable happens. Resource managers also find it hard to forecast the likely loading on their departments and requests for support are not provided in a consistent format. This programme has been developed to address these needs in a very practical, hands-on format. Case study work can be based on simulations or on the organisation's current projects for maximum benefit to participants.</p>The aim of this training is to develop and enhance participants' planning and risk management skills in order to maximise the success of project work undertaken by the organisation.<p>The principal training objectives for this programme are to:</p><ul><li>Provide a structured, integrated approach to planning and risk management</li><li>Demonstrate practical tools and techniques for each stage of planning</li><li>Show how to organise and involve relevant people in the planning process</li><li>Explain how to use the plan for forecasting and pro-active project control</li><li>Identify ways to improve planning, both individually and corporately</li></ul><p>The course will emphasise the importance of participative planning techniques that improve the quality of plans whilst reducing overall time and cost of planning.</p><p>The course will encourage discussion of internal procedures and practices and may be customised to include them if required.</p><section>
                    DAY ONE <h3>1 Introduction (Course sponsor)</h3><ul><li>Why this programme has been developed</li><li>Review of participants' needs and objectives</li></ul> <h3>2 Projects and planning</h3><ul><li>Why plan? The benefits of good planning / penalties of poor planning</li><li>Planning in the project lifecycle; the need for a 'living' plan</li><li>The interaction between target setting and the planning process</li><li><em>Team exercise: planning the project</em></li></ul> <h3>3 Planning the plan</h3><ul><li>Defining the application and structure of the plan</li><li>Impact of planning decisions during the project lifecycle</li><li>Using available time to create an effective plan</li></ul> <h3>4 Defining deliverables</h3><ul><li>Assessing the context; reviewing the goals and stakeholders</li><li>Developing the scope and defining deliverables; scope mapping</li><li>Understanding customer priorities; delivering value for money</li><li><em>Case study: defining the project deliverables</em></li></ul> <h3>5 Creating the work breakdown</h3><ul><li>Building the work breakdown structure</li><li>Detailing the tasks and sub-tasks; structured brainstorming</li><li>Defining task ownership; the task responsibility matrix</li></ul> <h3>6 Creating and using a logical network</h3><ul><li>Developing the logical network; task boarding</li><li>Determining the critical path and calculating float</li><li>Accelerating the plan; concurrent programming and risk</li><li><em>Individual and group exercises</em></li></ul> DAY TWO <h3>7 Developing resource schedules</h3><ul><li>Deriving the Gantt chart from the network</li><li>Developing the detailed resource schedules</li><li>Calculating the expenditure profile ('S' curve)</li></ul> <h3>8 Estimating task durations and costs</h3><ul><li>Understanding estimates: effort, availability and duration</li><li>Estimating tools and techniques</li><li>Application of estimating techniques during the project lifecycle</li></ul> <h3>9 Case study</h3><ul><li><em>Developing the project plan</em></li><li><em>Refining the project plan</em></li><li><em>Team presentations and discussion</em></li></ul> <h3>10 Managing risks and refining the plan</h3><ul><li>Awareness of contractual issues associated with risk</li><li>Identifying and evaluating risks; deciding ownership</li><li>Managing risks: determining levels of provision and contingency</li><li>Controlling risks: maintaining an up-to date risk register</li></ul> <h3>11 Planning for pro-active control</h3><ul><li>The earned value analysis (EVA) concept and its predictive value</li><li>Deriving the measures needed for cost and delivery performance</li><li>Practical issues associated with implementing EVA</li></ul> <h3>12 Using and maintaining the plan</h3><ul><li>Tracking progress and updating the plan</li><li>Publishing and controlling the plan</li></ul> <h3>13 Course review and transfer planning (Course sponsor present)</h3><ul><li>Identify ways of implementing the techniques learnt</li><li>Sponsor-led review and discussion of proposals</li><li>Conclusion</li></ul> 


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Project Management Institute (PMI)

Project Management Professional (PMP)

Project Risk Management

Google Project Management

Project planning and risk management (In-House)

<p>What do engineers and project managers need to know of finance? 'Nothing - leave it to the accountants!'</p><p>No, no, no! Engineers must be conversant with the terminology and statements that accountants use. Technical expertise in projects, service delivery, production or other areas can only really be harnessed if the managers understand the accounting and reporting that drives businesses.</p><p>This course gives the necessary understanding to project, production and technical managers. It develops their skills in understanding financial and management accounting.</p><p>Accountants may not always like it but a major part of their work is to be the 'servants of business' and to gather, compile and present your figures. So you must understand the figures - they belong to you, your processes or projects. There are many reasons for maintaining accurate accounts. This course focuses on the strategic issues (those over-used words) - what figures reveal about the drivers of business and what they reveal about the day-to-day issues that accountants bother you with. The course will enhance your understanding of finance and of the accounting issues which affect your projects, production and technical areas of business.</p>This course will help you:<ul><li>Understand the business world in figures - make sense of what the accountants are telling you</li><li>Appreciate what drives business - and how this affects your role in your part of the business</li><li>Relate your activities to the success of the business - through figures</li><li>Gain the skills to advance in management - financial awareness is a 'must have' if you are to progress in your career</li></ul><section>
                    <h3>1 What do accountants do?</h3><ul><li>The finance function, types of accountant, financial v management accounting and the treasury function</li><li>Understanding the role of the finance function and how the information you provide may be used</li></ul> <h3>2 The basic financial statements</h3><ul><li>Balance sheets and income statements (P&amp;L accounts)</li><li>What they are, what they contain and above all what they can reveal - how to read them</li><li>The accounting process - from transactions to financial statements</li><li>What underpins the statements - accounting systems and internal controls</li></ul> <h3>3 Why be in business - from a financial perspective</h3><ul><li>The driving forces behind financial information</li><li>Performance measures - profitability, asset utilisation, sales and throughput, managing capital expenditure</li></ul> <h3>4 Accounting rules - accounting standards</h3><ul><li>Accounting concepts and the accounting rules: accruals, 'going concern' - substance over form and other 'desirable qualities'</li><li>Accruals - why the timing of a transaction is so important to the finance function</li><li>Depreciation and amortisation - the concepts and practice</li><li>Accounting standards - the role of International Financial Reporting Standards</li></ul> <h3>5 Cash</h3><ul><li>The importance of cash flow - working capital management</li><li>Cash flow statements - monitoring overall cash flows</li><li>Raising cash - levels of borrowing, gearing</li><li>Spending cash - an outline of capital expenditure appraisal</li></ul> <h3>6 Budgeting</h3><ul><li>Why budget? - good and bad practice</li><li>Determining why budgets play a key role and should not be simply an annual ritual</li><li>Justifying your budgets - the link between the strategic plan and day-to-day budgeting - alignment of company culture</li><li>Budgets as motivators - the importance of the right culture</li><li>Techniques to improve budgeting - whether day-to-day or capital budgeting</li></ul> <h3>7 Costing</h3><ul><li>The type and detail of costing very much depends on your business - eg, manufacturing piston rings is quite different from the construction of a power plant</li><li>Issues with overhead allocation</li><li>Accounting for R&amp;D</li></ul> <h3>8 Reading financial statements</h3><ul><li>Annual financial statements - why they are produced, what's in them and what you should look for</li><li>Learning what a set of accounts reveals about a company's current situation, profitability and future prospects</li></ul> <h3>9 Performance measurement - analytical reviews and ratio analysis</h3><ul><li>ROI/ROCE</li><li>Profitability, margins and cost control</li><li>Sales - asset turnover</li><li>Efficiency (asset / stock turnover, debtor / creditor days)</li><li>'City' measures</li><li>Investment (interest / dividend cover, earnings per share, dividend yield)</li></ul> 


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Accounting & Finance

Business Accounting

Corporate Finance Level 1

Finance For Non Finance Managers

Financial Accounting

Practical Accounting

Finance for project managers and engineers (In-House)

<p>Businesses that don't control their costs don't stay in business. How well are you doing? Is everyone in your organisation sufficiently aware of costs, managing them effectively and maximising opportunities to reduce them? If there is scope for improvement, this course will help get you back on track. It will demonstrate that cost reduction is so much more than cost control and cost cutting. True cost management is about being aware of costs, seeking to reduce them through good design and efficient operating practices whilst taking continuing action on overspending.</p>This course will develop the participants' skills in:<ul><li>Being aware of costs at all times</li><li>Seeking cost reduction from the start (including life-cycle costing)</li><li>Appraising projects / production to identify and take out risk</li><li>Understanding real budgeting</li><li>Using techniques such as ZBB and ABC where appropriate</li><li>Ensuring cost reports lead to action</li><li>Managing a cost reduction process that delivers</li></ul><p>Benefits to the organisation will include:</p><ul><li>Identification of cost reduction and business improvement opportunities</li><li>Better reporting and ownership of costs</li><li>Greater awareness and control of everyday costs</li></ul><section>
                    <h3>1 Introduction - the cost management process</h3><ul><li>The risks of poor cost control</li><li>Capital and revenue costs</li><li>The importance of cost awareness</li><li><em>The importance of cost reduction</em></li><li>Cost management - the key aspects</li><li>How to build a cost management and control process checklist for your areas of responsibility</li></ul> <h3>2 Cost removal - taking out costs</h3><ul><li>Cost awareness</li><li>Costs of poor design / poor processes</li><li>Value engineering</li><li>Removing redundant costs</li></ul> <h3>3 The need for commercial, technical and financial appraisals</h3><ul><li>Understand the problems before cash is committed and costs incurred</li><li>Making the effort to identify commercial and technical risk</li><li>The time value of money - DCF techniques for long term projects</li><li>Cost models for production processes and projects</li><li>Costing models - project appraisals</li><li>The use of spreadsheets to identify sensitivity and risk</li><li>How to focus on risk management</li></ul> <h3>4 Budgeting - proper budgeting challenges costs</h3><ul><li>The philosophy of the business - are costs an issue?</li><li>The importance of having the right culture</li><li>The need for detailed business objectives</li><li>Budgetary control measures</li><li>Designing budget reports - for action</li></ul> <h3>5 Zero-based budgeting (ZBB) - the principles</h3><ul><li>Much more than starting with a clean sheet of paper</li><li>What ZBB can achieve</li><li>The concept of decision packages - to challenge business methods and costs</li><li>Only necessary costs should be incurred</li><li>A review of an operating budget - demonstrating what ZBB challenges and the costs it may lead to being taken out</li></ul> <h3>6 Awareness of overheads and other costs</h3><ul><li>Definitions of cost - direct and indirect</li><li>Dealing with overheads - what is meant by allocation, absorption or apportionment?</li><li>The apparent and real problems with overheads</li><li>Different ways of dealing with overheads</li><li>Review of overhead allocation methods and accounting and reporting issues</li></ul> <h3>7 Overheads and product costing</h3><ul><li>Activity-based costing (ABC) - the principles</li><li>Where and how the ABC approach may be helpful</li><li>Know the 'true' cost of a product or a project</li><li>Should you be in business? Will you stay in business?</li><li>Identifying weaknesses in a traditional overhead allocation</li><li>How ABC will help improve product or service costing</li><li>Identifying which products and activities should be developed and which abandoned</li></ul> <h3>8 Cost reduction culture</h3><ul><li>The need for cost reports</li><li>What measures can be used to identify over-spends as early as possible</li><li>Cost control performance measures and ratios</li></ul> <h3>9 Design of cost control reports</h3><ul><li>Reports should lead to action and deliver</li><li>Selecting cost control measures which can be acted upon</li><li>Practice in designing action reports</li></ul> <h3>10 Course summary - developing your own cost action plan</h3><ul><li>Group and individual action plans will be prepared with a view to participants identifying their cost risks areas and the techniques which can be immediately applied to improve costing and reduce costs</li></ul> 


                </section>

Business Analysis

Manager Training

Cost reduction (In-House)

<p>This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result.</p>Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them?<section>
                    <h3>Menu</h3>Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. 					<ul><li>Advanced credit control skills for supervisors - 1â2 day</li><li>Basic legal overview: do's and don'ts of debt recovery - 2 hours</li><li>Body language in the credit and debt sphere - 1â2 day</li><li>County Court suing and enforcement - 1â2 day</li><li>Credit checking and assessment - 1 hour</li><li>Customer visits and 'face to face' debt recovery skills - 1â2 day</li><li>Data Protection Act explained - 1â2 day</li><li>Dealing with 'Caring Agencies' and third parties - 1 hour</li><li>Debt counselling skills - 2 hours</li><li>Elementary credit control skills for new staff - 1â2 day</li><li>Granting credit and collecting debt in Europe - 1â2 day</li><li>Identifying debtors by 'type' to handle them accurately - 1 hour</li><li>Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation /<br />CVAs and IVAs - 2 hours</li><li>Late Payment of Commercial Debts Interest Act explained - 2 hours</li><li>Liaison with sales and other departments for maximum credit effectiveness - 1 hour</li><li>Suing in Scottish Courts (Small Claims and Summary Cause) - 1â2 day</li><li>Telephone techniques for successful debt collection - 11â2 hours</li><li>Terms and conditions of business with regard to credit and debt - 2 hours</li><li>Tracing 'gone away' debtors (both corporate and individual) - 11â2 hours</li><li>What to do if you/your organisation are sued - 1â2 day</li></ul><p>Other topics you might wish to consider could include:</p><ul><li>Assessment of new customers as debtor risks</li><li>Attachment of Earnings Orders</li><li>Bailiffs and how to make them work for you</li><li>Benefit overpayments and how to recover them</li><li>Cash flow problems (business)</li><li>Charging Orders over property/assets</li><li>Credit policy: how to write one</li><li>Council and Local Authority debt recovery</li><li>Consumer Credit Act debt issues</li><li>Using debt collection agencies</li><li>Director's or personal guarantees</li><li>Domestic debt collection by telephone</li><li>Exports (world-wide) and payment for</li><li>Emergency debt recovery measures</li><li>Education Sector debt recovery</li><li>Forms used in credit control</li><li>Factoring of sales invoices</li><li>Finance Sector debt recovery needs</li><li>Third Party Debt Orders (Enforcement)</li><li>Government departments (collection from)</li><li>Harassment (what it is - and what it is not)</li><li>Health sector debt recovery skills</li><li>Hardship (members of the public)</li><li>Insolvency and the Insolvency Act</li><li>In-house collection agency (how to set up)</li><li>Instalments: getting offers which are kept</li><li>Judgment (explanation of types)</li><li>Keeping customers while collecting the debt</li><li>Late payment penalties and sanctions</li><li>Letter writing for debt recovery</li><li>Major companies as debtors</li><li>Members of the public as debtors</li><li>Monitoring of major debtors and risks</li><li>Negotiation skills for debt recovery</li><li>Old debts and how to collect them</li><li>Out of hours telephone calls and visits</li><li>Office of Fair Trading and collections</li><li>Oral Examination (Enforcement)</li><li>Pro-active telephone collection</li><li>Parents of young debtors</li><li>Partnerships as debtors</li><li>Positive language in debt recovery</li><li>Pre-litigation checking skills</li><li>Power listening skills</li><li>Questions to solicit information</li><li>Retention of title and 'Romalpa' clauses</li><li>Sale of Goods Act explained</li><li>Salesmen and debt recovery</li><li>Sheriffs to enforce your judgment</li><li>Students as debtors</li><li>Statutory demands for payment</li><li>Small companies (collection from)</li><li>Sundry debts (collection of)</li><li>Terms and Conditions of Contract</li><li>Tracing 'gone away' debtors</li><li>The telephone bureau and credit control</li><li>Taking away reasons not to pay</li><li>Train the trainer skills</li><li>Utility collection needs</li><li>Visits for collection and recovery</li><li>Warrant of execution (enforcement)</li></ul>			 


                </section>

Finance Cert & Exam Prep

Credit control training 'menu' (In-House)

<p>This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition.</p><p>Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means:</p><p>In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time.</p><p>In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone.</p>This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes:<ul><li>Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion</li><li>Greater confidence, consistency and professionalism throughout the business development process</li><li>Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations</li><li>Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions</li><li>How to build value at all points in the customer's buying process through your knowledge, skills and structured approach</li><li>Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation</li><li>Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity</li><li>Overcome and avoid price-based objections, buying criteria and negotiation</li></ul><section>
                    <h3>1 Introduction and key principles of value-based selling</h3><ul><li>Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles</li><li>The main principles of value-based selling and how they benefit you and the customer</li><li>How value-based selling differs from 'transactional' or 'price-based' selling</li><li>The stages of the customer's buying cycle - how to identify and work through strategies for each stage</li><li>The concept of structured and set-piece selling and proposing</li><li><em>Presentation by participants:</em> Personal sales improvement goals</li></ul> <h3>2 Value-based selling strategies and skills</h3><ul><li>What is value? How can one move away from a price-led agenda?</li><li>How to survive and resist price pressure - six techniques</li><li>A review of key competencies and skills needed for a value-based approach</li><li>Strategies, case studies and examples with discussion and review</li><li>Defining your initial value proposition and comparative advantage</li><li>How best to established the right level of trust, rapport and credibility</li><li><em>Planning and practice session:</em> Strategy - mapping a value-based sales process.</li></ul> <h3>3 Connecting skills</h3><ul><li>Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call</li><li>How to structure an effective first time sales call or meeting - the subtle differences that are important to master</li><li>How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process</li><li>Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed</li><li><em>Planning and practice session: </em>Connecting - first meeting with a new contact</li></ul> <h3>4 Consulting - building, developing and influencing client needs</h3><ul><li>Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions</li><li>The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc</li><li>Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions</li><li>Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions</li><li>'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively</li><li><em>Planning and practice session: Questioning skills</em></li></ul> <h3>5 Convincing - presentation and persuading skills practice</h3><ul><li>Substance and style - selecting the right tone and content to engage and enthuse your prospect</li><li>Compelling benefits and reducing perceived risk - key messages to deliver</li><li>Helping the customer choose your proposition - by being convincing, compelling and credible when you present</li><li>Professional and effective presentation skills - with personal coaching and practice sessions</li><li>The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time</li><li><em>Planning and practice session:</em> Role-play in presenting your solution</li></ul> <h3>6 Commitment</h3><ul><li>Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively</li><li>How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach</li><li>Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia)</li><li>Key negotiation skills around the closing process - getting to 'yes'</li><li><em>Planning and practice session:</em> Role-play in closing and negotiation skills</li></ul> <h3>7 Assessed role-play - Final practice session</h3><em>Live role-plays</em><ul><li>There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course.</li></ul><p><em>Performance assessment - 'Dragon's Pitch'</em></p><ul><li>The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop.</li></ul> <h3>8 Workshop summary and close</h3><ul><li>Personal action plan and learning summary</li></ul> 


                </section>

Coaching Skills

Meeting Skills

Presentation Skills

Value-based selling (In-House)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Retreat in Daily Life</strong> is a way to find something of what you might experience on a residential retreat, with the difference being that you are at home, and the prayer experience is woven into the rhythm of your ordinary life.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The&nbsp;Contemplative at Home Retreat in Daily Life</strong> involves two components:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Six days per week : Thirty to Forty-five minutes of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">daily personal prayer</strong>, with suggested meditations and reflection questions.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">One day per week : A&nbsp;two-hour Zoom call, to share with other pilgrims who are on retreat with you. Lissy hosts these sessions in a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">group spiritual direction</strong> format.&nbsp;</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this for?</strong></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">This retreat is suitable for anyone who has (or has had) some kind of practice of Christian prayer, and is ready to explore a bit more of their faith, their prayer life or their relationship with God.&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">This might be for you if you</div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Would like to explore the contemplative prayer traditions of the Christian faith</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Are ready for something deeper in your relationship with God</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Hope to find God in new ways</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Would like some structure and support to help you reinstate a habit of daily prayer</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Would like to go away on retreat, but are unable to at the moment</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enjoy&nbsp;</span>Contemplative at Home meditations and want to connect&nbsp;with others who do as well</div></li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prayer Material</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Meditations from the Contemplative at Home archives are suggested for five days of the week, with an Examen or review practice on the sixth day of the week. Each week follows a slightly different theme.</span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p id="isPasted" style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week One: Introduction to Contemplative Prayer / Establishing your Routine</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Two: Lectio Divina / Listening to Scripture</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Three: Imaginative Contemplation / Encoutering Jesus&nbsp;</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Four: Praying with the Psalms / My Life in God</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Prompts for reflection are also provided. Most of the meditations are around twenty minutes in length, with a suggested 15 minutes after the audio&nbsp;meditation for journalling or reflecting on your prayer experience.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Further Details and Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The times listed on the sign up link above reflect the time for the group calls. Please be aware of your local time zone. I work in the UK and times may be listed for GMT.&nbsp;&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">There will be one call before the retreat begins, and one at the end of each week, for a total of 5 calls.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">There will be a maximum of six participants in the group.<br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please check that you are able to attend all of the group sessions before you apply.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The daily prayer can be done at any time that suits you but, if you don&#39;t already have a 30-45 minute window of time devoted to prayer each day, do take some time to think about when you might fit it in, for example: will you wake up earlier? Will you do it at lunch time? in the evening? How realistic is this? &nbsp;Is there a place in your house where you could sit to pray? Will&nbsp;those you share space with will be able to respect your commitment to the retreat?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This won&#39;t be for everyone, but for those who are drawn to take part in this prayer experience, I have no doubt that it will be a positive and enriching time. I am really looking forward to sharing this space with you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Contemplative at Home

Contemplative at Home Retreat in Daily Life

General Admission

<p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(37, 46, 57);">When it comes to designing our dream future, there are a few &nbsp;aspects to be considered...</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">Firstly, amongst the chaos, how often do we actually create space to think about what we genuinely want for ourselves?</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">And then when we do, are they our own desires, or someone else&#39;s?</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Vision boards help you to gain clarity</strong>&nbsp;on what you truly want from life</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">I will teach you to&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">connect&nbsp;</strong>back in with your&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">core values,&nbsp;</strong>an overview behind&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">manifestation</strong>&nbsp;and how our early life experiences may have impacted us now (positively and negatively).</p><ul style="color: rgb(37, 46, 57); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><li fr-original-style="" style="box-sizing: border-box;">Experience a short meditation to clear and open the mind</li><li fr-original-style="" style="box-sizing: border-box;">Identify your big dreams and goals, your values and how this aligns with your identity and purpose.</li><li fr-original-style="" style="box-sizing: border-box;">Create your unique vision board from scratch.</li></ul><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">The Workshop will be a hybrid of meditation, fun and networking helping you to connect back in with who you truly are, your centre of creativity, and visualise your dream life.</p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);">This is for you if you say yes to one or more of the following:</p><ul style="color: rgb(37, 46, 57); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><li fr-original-style="" style="box-sizing: border-box;">you are ready to explore what you want from life</li><li fr-original-style="" style="box-sizing: border-box;">you feel stuck and uninspired</li><li fr-original-style="" style="box-sizing: border-box;">you have a vision, but you want to have a daily reminder of your dreams and goals</li><li fr-original-style="" style="box-sizing: border-box;">you want to manifest your vision or dream life quicker</li><li fr-original-style="" style="box-sizing: border-box;">you would like to passionately connect with your goals and dreams</li><li fr-original-style="" style="box-sizing: border-box;">you would like to connect with your sacral chakra and instil some creativity into your energy</li></ul><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Are you ready to create the life that lights you up?</strong></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Resources required:</strong></em><em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">Everyone: Notepad + pen, quiet space for reflection.&nbsp;</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">If you know you definitely want to create your Vision Board on your Computer, then please come ready with access to Microsoft word or Canva. &nbsp;</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">Otherwise (and this is my favourite way to start a vision board experience), you will also need;</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">Access to images that you can cut out. &nbsp;Here are some ideas on building your portfolio of images:</em></p><ul style="color: rgb(37, 46, 57); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">buy your favourite magazine/ ask around your friends/ family if you can have it rather than being thrown away</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">local supermarkets that offer their free magazine</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">travel agents&nbsp;</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">keep hold of local magazines/ newspapers/ flyers dropped through the door</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">photos that you don&#39;t mind cutting up</em></li><li fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">celebratory cards</em></li></ul><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">Please also have access to A3 card (you can buy these from craft stores) ; scissors, glue.</em></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"></p><p style="color: rgb(37, 46, 57); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(37, 46, 57);"><em fr-original-style="" style="box-sizing: border-box;">You can go super creative here as much as you would like; feathers, sparkle. you could even connect with the outdoors if you know how to preseve your items.&nbsp;</em></p>

Sinéad Robertson

Personal Development

Mindfulness

Life Coaching

Manifestation & Law of Attraction

Meditation

Creative Therapy

𝐃𝐢𝐝 𝐘𝐨𝐮 𝐤𝐧𝐨𝐰?
😍Vision Boards improves your chance of success! 
Here's just a few benefits from the process of vision boarding ⤵️
🔸 Helps you to connect with what you truly want from life;
🔸 Shift your mindset;
🔸 Provides a tool to align and focus your goals
And are a great opportunity to meet new and like minded people!
I'm looking forward to hosting this vision board workshop with you.  
🙏🏻Give me a shout if you have any questions.

Design your Dream Life Vision Board

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for people who are seeking to launch a career in cybersecurity.</p>Overview<p>Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents.</p><p>CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn.<br /> <br /> CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs.</p></div><div id="course-pills-2"><h3>Lesson 1: Summarize Fundamental Security Concepts</h3> <ul> <li>Security Concepts</li> <li>Security Controls</li> </ul> <h3>Lesson 2: Compare Threat Types</h3> <ul> <li>Threat Actors</li> <li>Attack Surfaces</li> <li>Social Engineering</li> </ul> <h3>Lesson 3: Explain Cryptographic Solutions</h3> <ul> <li>Cryptographic Algorithms</li> <li>Public Key Infrastructure</li> <li>Cryptographic Solutions</li> </ul> <h3>Lesson 4: Implement Identity and Access Management</h3> <ul> <li>Authentication</li> <li>Authorization</li> <li>Identity Management</li> </ul> <h3>Lesson 5: Secure Enterprise Network Architecture</h3> <ul> <li>Enterprise Network Architecture</li> <li>Network Security Appliances</li> <li>Secure Communications</li> </ul> <h3>Lesson 6: Secure Cloud Network Architecture</h3> <ul> <li>Cloud Infrastructure</li> <li>Embedded Systems and Zero Trust Architecture</li> </ul> <h3>Lesson 7: Explain Resiliency and Site Security Concepts</h3> <ul> <li>Asset Management</li> <li>Redundancy Strategies</li> <li>Physical Security</li> </ul> <h3>Lesson 8: Explain Vulnerability Management</h3> <ul> <li>Device and OS Vulnerabilities</li> <li>Application and Cloud Vulnerabilities</li> <li>Vulnerability Identification Methods</li> <li>Vulnerability Analysis and Remediation</li> </ul> <h3>Lesson 9: Evaluate Network Security Capabilities</h3> <ul> <li>Network Security Baselines</li> <li>Network Security Capability Enhancement</li> </ul> <h3>Lesson 10: Assess Endpoint Security Capabilities</h3> <ul> <li>Implement Endpoint Security</li> <li>Mobile Device Hardening</li> </ul> <h3>Lesson 11: Enhance Application Security Capabilities</h3> <ul> <li>Application Protocol Security Baselines</li> <li>Cloud and Web Application Security Concepts</li> </ul> <h3>Lesson 12: Explain Incident Response and Monitoring Concepts</h3> <ul> <li>Incident Response</li> <li>Digital Forensics</li> <li>Data Sources</li> <li>Alerting and Monitoring Tools</li> </ul> <h3>Lesson 13: Analyze Indicators of Malicious Activity</h3> <ul> <li>Malware Attack Indicators</li> <li>Physical and Network Attack Indicators</li> <li>Application Attack Indicators</li> </ul> <h3>Lesson 14: Summarize Security Governance Concepts</h3> <ul> <li>Policies, Standards, and Procedures</li> <li>Change Management</li> <li>Automation and Orchestration</li> </ul> <h3>Lesson 15: Explain Risk Management Processes</h3> <ul> <li>Risk Management Processes and Concepts</li> <li>Vendor Management Concepts</li> <li>Audits and Assessments</li> </ul> <h3>Lesson 16: Summarize Data Protection and Compliance Concepts</h3> <ul> <li>Data Classification and Compliance</li> <li>Personnel Policies</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Security Plus Certification (Exam SY0-601) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Security Plus Certification (Exam SY0-601) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certified in Cybersecurity (CC)

CompTIA Network+

Certificate in Information Security Management Principles (CISMP)

Certified Cyber Professional (CCP)

CompTIA A+

CompTIA Security+

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for Administrators who need to setup, configure and manage SharePoint Online as part of their Office 365 Administration.</p>Overview<p>After completing this course, students will gain the skills to:  - Understand the architecture of SharePoint Online  - Have knowledge of all the components in SharePoint Online  - Have on hands on experience configuring the components of SharePoint Online  - Have hands on experience configuring the options  - Work with Site Collections and storage options  - Manage user profiles and social profiling  - Understand and configure data connectivity in SharePoint Online  - Build a taxonomy structure   - Understand and configure Search in SharePoint Online  - Configure and deploy apps  - Understand and define Enterprise content management and data loss prevention.  - Configure additional options and features in SharePoint Online such as Information Rights Management</p><p>This course will introduce the audience to SharePoint Online Administration in Office 365 and explain and demonstrate the configuration options for SharePoint Online. The course is appropriate for existing SharePoint on-premises administrators and new administrators to Office 365 who need to understand how to correctly setup SharePoint Online for their company. The course will also help SharePoint on-premise administrators understand the differences between SharePoint on-premises and SharePoint Online.</p></div><div id="course-pills-2"><h3>1 - INTRODUCTION TO OFFICE 365 AND SHAREPOINT ONLINE</h3> <ul> <li>Introduction to the Office 365 Administration Center</li> <li>Configure Reporting</li> <li>Accessing SharePoint management tools</li> <li>Accessing security and compliancy</li> <li>Managing Office 365 and SharePoint Online with PowerShell</li> <li>Comparing On Premises SharePoint with SharePoint Online</li> <li>User identity in Office 365 and SharePoint Online</li> <li>Manging user domains</li> <li>Building Hybrid scenarios</li> <li>OneDrive and Sites redirection</li> <li>Yammer redirection</li> <li>Understand hybrid search</li> <li>Hybrid business data connectivity</li> <li>Hybrid taxonomy</li> </ul> <h3>2 - WORKING WITH SITE COLLECTIONS</h3> <ul> <li>Introduction to classic and modern admin centers</li> <li>Creating Site Collections</li> <li>Defining ownership and security for site collections</li> <li>Configuring Storage</li> <li>Configure External Access to site collections</li> <li>Recovering site collections</li> <li>Configure external sharing</li> <li>Managing site collections with PowerShell</li> </ul> <h3>3 - MANAGING USER PROFILES</h3> <ul> <li>Overview of the profile service</li> <li>Defining profile properties</li> <li>Map profile properties to a term store</li> <li>Creating custom profile properties</li> <li>Managing audiences</li> <li>Creating audiences</li> <li>Managing user profile policies</li> <li>Configure trusted my site host locations</li> <li>Configure preferred search center locations</li> <li>Defining read access permission levels</li> <li>Configuring newsfeed options</li> <li>Setup email notifications</li> <li>Configure my site cleanup</li> </ul> <h3>4 - WORKING WITH DATA CONNECTIONS</h3> <ul> <li>Introduction to Data Connections</li> <li>Overview of PowerApps, Flow and PowerBi</li> <li>Overview of the business connectivity service</li> <li>Introduction to BDC definition files</li> <li>Creating BDC definition files</li> <li>Introduction to the secure store service</li> <li>Configuring the secure store service</li> <li>Creating secure store target application settings</li> <li>Configure connections to cloud services</li> <li>Configure connections to on-premises services</li> <li>Tools to build data connections</li> <li>Creating external content types</li> <li>Building external lists using external data</li> </ul> <h3>5 - MANAGING THE TERM STORE</h3> <ul> <li>Overview of the term store</li> <li>Understanding terms and life cycle management</li> <li>Creating term groups</li> <li>Creating the term store</li> <li>Creating Term Sets in the UI</li> <li>Creating Term Sets via importing via a CSV</li> <li>Creating terms in the UI</li> <li>Creating terms via PowerShell and CSOM</li> <li>Manage terms with synonyms and pinning</li> <li>Configure delegated administration</li> </ul> <h3>6 - CONFIGURING SEARCH</h3> <ul> <li>An Introduction to the search service</li> <li>Classic versus Modern search experience</li> <li>Understanding Managed Properties</li> <li>Create Managed Properties</li> <li>Manage Authoritative pages</li> <li>Understand Result sources</li> <li>Create and configure result sources</li> <li>Understand Query rules</li> <li>Promoting results through query rules</li> <li>Remove search results from the index</li> <li>Exporting search configurations</li> <li>Importing search configurations</li> </ul> <h3>7 - CONFIGURING APPS</h3> <ul> <li>An Introduction to Apps</li> <li>Understanding the App Catalog</li> <li>Building the App catalog</li> <li>Adding Apps to the catalog</li> <li>Add Apps to your SharePoint sites</li> <li>Adding Apps via the marketplace store</li> <li>Manage App licensing</li> <li>Configure store access settings</li> <li>Monitoring app usage</li> </ul> <h3>8 - ENTERPRISE CONTENT MANAGEMENT IN SHAREPOINT ONLINE</h3> <ul> <li>An Introduction to ECM in SharePoint Online</li> <li>Components of ECM</li> <li>Office 365 versus classic compliancy</li> <li>Understanding In-Place records management</li> <li>Configure In-Place records management</li> <li>Understanding the records center</li> <li>Build and configure a records center</li> <li>Understanding the compliancy policy center</li> <li>Build a compliancy policy center and configure policies</li> <li>Discover the security and compliancy center</li> <li>Configure an eDiscovery center</li> <li>Build an eDiscovery case</li> <li>Understand data loss prevention</li> <li>Build a data loss prevention policy and query</li> <li>Working with classification and data governance</li> </ul> <h3>9 - MANAGE OPTIONS FOR SHAREPOINT ONLINE</h3> <ul> <li>Configure OneDrive features</li> <li>Configure use of Yammer or Newsfeeds</li> <li>Understand Information Rights Management</li> <li>Configure Information Rights Management</li> <li>Define site classification options</li> <li>Understand early release options for Office 365</li> <li>Configure Early release options for your Office 365 tenant</li> <li>Manage Access Control</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans 55238 SharePoint Online for Administrators training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the 55238 SharePoint Online for Administrators course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft Certification

Microsoft Sharepoint

Microsoft 365

Microsoft AZ-104

SharePoint

Microsoft AZ-303

55238 SharePoint Online for Administrators

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>This course is designed for data scientists with existing knowledge of Python and machine learning frameworks like Scikit-Learn, PyTorch, and Tensorflow, who want to build and operate machine learning solutions in the cloud.</p><p></p>Overview<p>Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring in Microsoft Azure.</p><p></p><p>Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring with Azure Machine Learning and MLflow.</p><p></p>Prerequisites<p></p><li>Creating cloud resources in Microsoft Azure.</li>  <li>Using Python to explore and visualize data.</li>  <li>Training and validating machine learning models using common frameworks like Scikit-Learn, PyTorch, and TensorFlow.</li>  <li>Working with containers</li>  <li>AI-900T00: Microsoft Azure AI Fundamentals is recommended, or the equivalent experience.</li><p></p></div><div id="course-pills-2"><h3>1 - Design a data ingestion strategy for machine learning projects</h3> <ul> <li>Identify your data source and format</li> <li>Choose how to serve data to machine learning workflows</li> <li>Design a data ingestion solution</li> </ul> <h3>2 - Design a machine learning model training solution</h3> <ul> <li>Identify machine learning tasks</li> <li>Choose a service to train a machine learning model</li> <li>Decide between compute options</li> </ul> <h3>3 - Design a model deployment solution</h3> <ul> <li>Understand how model will be consumed</li> <li>Decide on real-time or batch deployment</li> </ul> <h3>4 - Design a machine learning operations solution</h3> <ul> <li>Explore an MLOps architecture</li> <li>Design for monitoring</li> <li>Design for retraining</li> </ul> <h3>5 - Explore Azure Machine Learning workspace resources and assets</h3> <ul> <li>Create an Azure Machine Learning workspace</li> <li>Identify Azure Machine Learning resources</li> <li>Identify Azure Machine Learning assets</li> <li>Train models in the workspace</li> </ul> <h3>6 - Explore developer tools for workspace interaction</h3> <ul> <li>Explore the studio</li> <li>Explore the Python SDK</li> <li>Explore the CLI</li> </ul> <h3>7 - Make data available in Azure Machine Learning</h3> <ul> <li>Understand URIs</li> <li>Create a datastore</li> <li>Create a data asset</li> </ul> <h3>8 - Work with compute targets in Azure Machine Learning</h3> <ul> <li>Choose the appropriate compute target</li> <li>Create and use a compute instance</li> <li>Create and use a compute cluster</li> </ul> <h3>9 - Work with environments in Azure Machine Learning</h3> <ul> <li>Understand environments</li> <li>Explore and use curated environments</li> <li>Create and use custom environments</li> </ul> <h3>10 - Find the best classification model with Automated Machine Learning</h3> <ul> <li>Preprocess data and configure featurization</li> <li>Run an Automated Machine Learning experiment</li> <li>Evaluate and compare models</li> </ul> <h3>11 - Track model training in Jupyter notebooks with MLflow</h3> <ul> <li>Configure MLflow for model tracking in notebooks</li> <li>Train and track models in notebooks</li> </ul> <h3>12 - Run a training script as a command job in Azure Machine Learning</h3> <ul> <li>Convert a notebook to a script</li> <li>Run a script as a command job</li> <li>Use parameters in a command job</li> </ul> <h3>13 - Track model training with MLflow in jobs</h3> <ul> <li>Track metrics with MLflow</li> <li>View metrics and evaluate models</li> </ul> <h3>14 - Perform hyperparameter tuning with Azure Machine Learning</h3> <ul> <li>Define a search space</li> <li>Configure a sampling method</li> <li>Configure early termination</li> <li>Use a sweep job for hyperparameter tuning</li> </ul> <h3>15 - Run pipelines in Azure Machine Learning</h3> <ul> <li>Create components</li> <li>Create a pipeline</li> <li>Run a pipeline job</li> </ul> <h3>16 - Register an MLflow model in Azure Machine Learning</h3> <ul> <li>Log models with MLflow</li> <li>Understand the MLflow model format</li> <li>Register an MLflow model</li> </ul> <h3>17 - Create and explore the Responsible AI dashboard for a model in Azure Machine Learning</h3> <ul> <li>Understand Responsible AI</li> <li>Create the Responsible AI dashboard</li> <li>Evaluate the Responsible AI dashboard</li> </ul> <h3>18 - Deploy a model to a managed online endpoint</h3> <ul> <li>Explore managed online endpoints</li> <li>Deploy your MLflow model to a managed online endpoint</li> <li>Deploy a model to a managed online endpoint</li> <li>Test managed online endpoints</li> </ul> <h3>19 - Deploy a model to a batch endpoint</h3> <ul> <li>Understand and create batch endpoints</li> <li>Deploy your MLflow model to a batch endpoint</li> <li>Deploy a custom model to a batch endpoint</li> <li>Invoke and troubleshoot batch endpoints</li> </ul></div>

Data Engineering

Microsoft AZ-900

Microsoft Azure

Microsoft AZ-700

Azure Machine Learning

DP-100T01 Designing and Implementing a Data Science Solution on Azure

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

IT Service Management

ITIL

IT Certifications

IT (Information Technology)

International Trauma Life Support (ITLS)

Institute of Leadership & Management (ILM)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is an IT, facilities or data centre operations professional working in and around the data centre and having the responsibility to achieve and improve high-availability and manageability of the data centre.</p>Overview<p>After completion of the course the participant will be able to:? Understand the design life cycle of data centres and the stages involved? Discuss the data centre requirements in great level of detail with vendors, suppliers and contractors to ensure that these requirements are met? Validate design plans, quotes and offers proposed by vendors/contractors? Understand redundancy levels for both the data centre design/setup and maintenance? Understand the various building considerations such as bullet proofing, mitigation of seismic activity, fire ratings and thermal stability? Understand how to install a raised floor that meets requirements, avoiding misalignment, level differences and leakage? Understand how to read a Single Line Electrical Diagram to identify and avoid the most common design issues? Choose the correct UPS and parallel configuration, learn and avoid classic parallel installation mistakes? Understand how to calculate battery banks, validate offered configurations to ensure they meet requirements? Understand what distance to keep to avoid EMF issues for human safety and equipment disturbances? Understand the fundamental cooling setup, CFM, Delta-T and other important factors? Understand contamination factors and limitations? Understand full details of fire suppression options, how to calculate gas content and verify installations? Understand how to measure data centre energy efficiency and how to improve it</p><p>The course will bring participants to the level of a suitable sparring partner with suppliers. They will be able to verify offers provided by vendors for correctness, effectiveness and efficiency.</p></div><div id="course-pills-2"><h4>Data Centre Design/Life Cycle Overview</h4><ul><li>Overview of the phases of a data centre life cycle<br />Planning, re-alignment and continuous improvement</li></ul><h4>Standards and Rating Level Definitions</h4><ul><li>Rating level history<br />Difference between Uptime and TIA-942<br />Rating level definitions<br />Redundancy options (N+1), 2N, 2(N+1)<br />Concurrent Maintainability/Compartmentalisation<br />Example configurations<br />Substation and feed requirements<br />Maintenance options<br />Operational processes guidelines/standards<br />Skill development</li></ul><h4>Building Considerations</h4><ul><li>Building location considerations<br />Floor and hanging loads requirements<br />Fire rating for walls and glass<br />Blast protection<br />Bullet proofing<br />Forced entry protection</li></ul><h4>Advanced Raised Floor &amp; Suspended Ceiling</h4><ul><li>Raised floor installation guidelines<br />Techniques to install a proper and leveled raised access floor<br />Common mistakes<br />Choosing the right tiles and their locations<br />Seismic-mitigating floor constructions<br />Choosing the correct suspended ceiling</li></ul><h4>Advanced Power</h4><ul><li>Power infrastructure layout;<br />Formulas which you should know for the data centre<br />Single Line Electrical diagrams; how to read to ensure key components are present for protection<br />Over current protection devices (MCB/MCCB/VCB/ACB/Fuses) definitions and what to use where<br />Earth Leakage devices (RCB/RCD/ELCB/GFCI/ALCI/RCBO), definitions and what to use where<br />Sizing of protective components<br />Lightning strikes and surge protection devices (TVSS/SPD), how they operate, where to use and how to install<br />Power cabling and cable run considerations<br />PDU/DB setup and minimum requirements<br /><br />Generators;<br />Generator types: Standy/Prime/Continuous<br />Component make up and functions<br />Fuel storage and calculation<br />Paralleling of gen-sets<br />Generator room/area requirements<br /><br />UPS Systems;<br />Required specifications for UPS systems<br />How to read data sheets and select the correct UPS<br />Requirements for parallel configurations and avoid pitfalls such as single point of failures<br />How parallel installation should be done, classic mistakes made by installers and how to avoid these<br /><br />Harmonic Filters;<br />Active/Passive filters and their application<br /><br />Battery Banks;<br />Battery bank terminology<br />Designing battery banks, how to calculate, and double check the battery bank to be installed<br />Battery charging pitfalls and ensuring the right charger is being installed and used<br />Using parallel battery banks; how to properly install them, limitations and risks when using batteries in parallel<br />How to test batteries correctly and make decisions on cell/block or string replacement<br />Battery casing choices; ABS, V0, V1, V2<br />Alternative energy storage; flywheel, re-usable cell, compressed air UPS, etc.</li></ul><h4>Advanced Electro Magnetic Fields</h4><ul><li>Sources of EMF<br />Difference between single, three phase and bus-bar EMF<br />Options available to measure EMF and how to interpret the results from single-axes and composite measurements<br />Guidance on safe distance for equipment and humans<br />Calculation of EMF attenuation factor for shielding material permeability and saturation factors</li></ul><h4>Advanced Cooling</h4><ul><li>Important definitions; dry-bulb, wet-bulb, dew-point, RH, sensible and latent heat<br />Psychometric chart and ASHRAE recommendations<br />Environmental class definitions and thermal specifications<br />Temperature/humidity measurements guideline<br />Heat dissipation methods<br />Altitude impact on temperature intake to ICT equipment<br />Floor plan setup for effective cooling<br />Differences in tile surface and supporting structure and the air-flow performance impact<br />Rack door construction and the flow performance impact<br />Equipment Delta-T and its impact<br />Optimising air flow<br />Thermal units conversions<br />Calculations for air volume displacement (CFM/CMH)<br />Cooling capacity calculations<br />Air-conditioning selection<br />De- / humidifying options<br />Air conditioning efficiency<br />SHR impact on cost saving<br />Efficiency indicator<br />New cooling principle and techniques (Submerged, VSD/VRF/ECF/water- and air side economisers)<br />Redundancy guidelines for air-conditioners avoiding classic misconceptions and mistakes for meeting ANSI/TIA-942 compliant designs<br />Installation requirements<br />Connections to fire panel and EPO<br />Commissioning of air conditioners<br />Set points and calibration<br />CFD (Computational Fluid Dynamics)</li></ul><h4>Advanced Fire Protection</h4><ul><li>The fire triangle and elements to stop a fire<br />Detection systems in detail (VESDA, VIEW, smoke sensors)<br />Considerations for installation of sensors<br />Proper testing of smoke sensors<br />Water based systems i.e. deluge, wet-pipe, dry-pipe, pre-action and why most of them don't work and how to detect this<br />Details on Inert and Halocarbon systems and how to select the correct system for your data centre<br />How to calculate the gas content ensuring the appropriate level is installed to suppress the fire including safety considerations<br />Other requirements for gas systems such as release times, hold times, pipe install requirements and other important factors<br />Requirements for the fire detection panel<br />Installation verification, methods, what to check and how<br />New advanced fire suppression technologies</li></ul><h4>Design and Install Scalable Networking Cabling System</h4><ul><li>ANSI/TIA942 cabling structure topology<br />ToR, EoR Design<br />Intelligent patching systems<br />Installation best practice such as routing, bending radius, separation from power, containment fill ratio, fiber link loss calculator, bonding and grounding requirement<br />Standard for telecommunications labeling and administration</li></ul><h4>Environmental Specifications and Contamination Control</h4><ul><li>Acoustic noise effects, regulations, specifications and limits<br />Data centre contaminations and classifications<br />Measurements, standards and limits<br />Preventive measures and avoidance</li></ul><h4>Data Centre Efficiency</h4><ul><li>Business drivers to go Green<br />High-availability or Green?<br />Green guidelines and standards<br />How to measure it and what are acceptable numbers compared to the general industry<br />PUE classes defined by Green Grid and issues with PUE<br />Techniques for saving energy in all parts of the data centre i.e. application/system level, cooling, power distribution</li></ul><h4>Mock Exam</h4><h4>EXAM: Certified Data Centre Specialist</h4></div>

Service Design Courses (SDC)

Construction Design & Management (CDM)

Certificate of Business Continuity Programme (CBCI)

Certified in Data Protection (CDP)

Electrical Design

Certified Data Centre Specialist (CDCS)


RSPH Level 4 Managing Food Safety and Hygiene for Manufacturing 
5 day training course, delivered via live webinar, with the trainer. 
Exam is taken in person at our location in central London
Next course
2nd, 3rd, 4th, 7th and 8th Oct 2024 
Exam date end Oct or early Nov 2024
Cost is £550 plus £29 for course materials. This course is VAT exempt. 
For full details, please see our website or give us a call



Kitchen Tonic Training Company and Food Safety Consultants

Level 4 Managing Food Safety and Hygiene Course

RSPH Level 4 Managing Food Safety and Hygiene Course (Manufacturing)

RSPH Level 4 Managing Food Safety and Hygiene for Catering 
5 day training course, which you will attend online via a live webinar with the trainer.
Your exam will be scheduled for you in Central London, approximately 2-4 weeks after the online training finishes. This is to give you enough time to revise and prepare for the advance written exam. 
The next course dates are: 
2nd, 3rd, 4th, 7th and 8th Oct 2024 
Exam date end Oct or early Nov 2024
Cost is £550pp plus £29 for course materials
This course is VAT exempt
For full details, please see our website or give us a call. 



RSPH Level 4 Managing Food Safety and Hygiene (Catering)

<div data-mesh-id="comp-lgaq4d6uinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-lgaq4d6uinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(var(--color_15)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Wednesdays 6.30-7.30pm (UK)<br fr-original-style="" style="box-sizing: border-box;">From 28 February - 3 April&nbsp;</h2><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 30px; box-sizing: border-box;" fr-original-style="font-size: 30px;">Lighten your Mood</span></strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Every Weds 6.30-7.30pm from&nbsp;28 Feb&nbsp;- 3 April</strong></span></p><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">In these six lessons, we&#39;ll look at how we can access our innate&nbsp;neuroplasticity to help unwind stress and find a sense of calm and centredness in our world, through coming back to our para-sympathetic nervous system: the state we evolved to be in most of the time!</span></p><blockquote style="color: rgb(var(--color_14)); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">&#39;Almost all of us experience anxiety to one degree or another. Anxiety involves primitive habits of muscular tension, constricted breathing, and physiological stress. Feldenkrais lessons free us from these patterns and help our nervous system to return to a healthy, naturally relaxed, &#39;parasympathetic&#39; state. This is what we all want, and deserve.&#39; &nbsp;David Zemach-Bersin</span></p></blockquote></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_14)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));"><span style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Audio recordings&nbsp;of each class are available afterwards, so you don&#39;t have to attend the class in person.&nbsp;</span></p></div></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement classes, usually done lying on a mat. </span></p>

Fundamentals and Classics
Every Weds 6.30-7.30pm (UK time) from 26 Sept - 12 Dec (no class 17 Oct)
This autumn, we will be going back to exploring fundamental functions and relationships within our selves and our movement through the Feldenkrais Method, encountering classic lessons and discovering new ways to understand ourselves in action.
Each week we will encounter a different function or aspect that is key to our sense of being able to move with ease and freedom through our lives. For instance, we will explore our ability to turn through our spine, to round, extend or bend, as well as enlarging our repertoire of possibilities - looking to move with pleasure and reversibility. 
The first few lessons will explore Fundamental Functions. There will be an early 'half-term' the week of 17th Oct, and then the following weeks we will move through a series of outstanding Classic lessons, that will be useful to return to for yourself.
Audio recordings of each class are available afterwards, so you don't have to attend the class in person, if you can't make that evening. 

Jonathan Young

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat. 

178 Ear courses in Liverpool

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Credit control and debt recovery - legal issues (In-House)

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Business development for professional services (In-House)

By The In House Training Company

Successfully managing smaller projects (In-House)

By The In House Training Company

Project planning and risk management (In-House)

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Cost reduction (In-House)

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Value-based selling (In-House)

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