This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result.
Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them?
Menu
Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives.
Advanced credit control skills for supervisors - 1â2 day
Basic legal overview: do's and don'ts of debt recovery - 2 hours
Body language in the credit and debt sphere - 1â2 day
County Court suing and enforcement - 1â2 day
Credit checking and assessment - 1 hour
Customer visits and 'face to face' debt recovery skills - 1â2 day
Data Protection Act explained - 1â2 day
Dealing with 'Caring Agencies' and third parties - 1 hour
Debt counselling skills - 2 hours
Elementary credit control skills for new staff - 1â2 day
Granting credit and collecting debt in Europe - 1â2 day
Identifying debtors by 'type' to handle them accurately - 1 hour