1268 Design courses in London

All organisations are legally required to have at least one designated Fire Warden. It's also common sense, given that every year there are nearly 20,000 commercial fires in the UK. THIS COURSE WILL HELP PARTICIPANTS: * Assess their awareness and knowledge of the principles of fire safety and the associated risks involved at work * Understand the responsibilities of being a Fire Warden * Understand the main types of firefighting equipment 1 INTRODUCTION TO FIRE SAFETY * What to do in an emergency * Causes and effects of fire * The fire warden's duties and responsibilities 2 FIRE RISK CONTROL * How to raise the alarm * Assembly points, roll calls, drills * Fire prevention and fire risk assessment * Understanding the fire triangle 3 PRACTICAL FIRE SAFETY * Types of portable fire extinguishers * Maintenance of firefighting equipment * Fire signs * In-house checks * The fire bag/box

A high-impact programme designed to be fun and to get people fully involved. The first-class, jargon-free content is based on what people need to know in practice, not off-putting legal language. THIS INTRODUCTORY COURSE COVERS: * Introducing Working Safely: Accidents can happen to anyone. The realities of the human suffering behind the statistics. The importance of personal responsibility. * Defining hazard and risk: Focusing on the six broad hazard groups, participants are asked to think about the hazards and risks they come across in their own work. 'Risk assessment' demystified. * Identifying common hazards: All the main issues - aggression and violence, asbestos, bullying, chemicals and harmful substances, computer workstations, confined spaces, drugs and alcohol, electricity, fire, getting in and out, height, housekeeping, lighting, manual handling, noise, personal hygiene, plant and machinery, slips and trips, stress, temperature, vehicles and transport, and welfare facilities. * Improving safety performance: Bridging the gap between management and workforce, encouraging participants to play their part. Also covered: contract work, inspections, safe systems and permits, protective equipment, signage, emergency procedures, reporting and health checks.

Mental Health First Aid England Aware is an introductory course designed to increase mental health awareness and give an understanding of how to look after wellbeing and challenge stigma. Through an interactive instructor-led live session, you will learn: * What mental health is and how to challenge stigma * An introduction to some common mental health issues * Confidence to support someone who may be experiencing mental ill health * Ways to look after your own mental health and support wellbeing OUTLINE * What is mental health? * Mental Health Continuum * Factors that affect mental health * Stigma * Stress and stress management * Spotting signs of distress * Mental health conditions: * Depression * Anxiety disorders * Psychosis * Eating disorders * Suicide * Self-harm * Recovery * Take 10 Together - starting a supportive conversation * Supporting mental health in the workplace * Useful statistics * Helpful resources

This very practical session is designed to enable participants to improve the impact, clarity and accuracy of their reports. It focuses equally on the two key areas - structure and writing technique. This course will help participants: * Scope reports based on objective and intended readership * Write a structured report * Use the Fog Index to ensure readability * Write grammatically correct and well-punctuated text * Review and edit their work. 1 INTRODUCTION * Objectives and overview * Introductions and personal aims 2 WHAT MAKES A GOOD REPORT? * Practical activity and feedback 3 BEFORE YOU START * The planning process and scoping a report * Organising information * Key report headings * What goes where? * Writing practice and review 4 WRITING TIPS AND TECHNIQUES * Clear English and use of language * Grammar and sentence structure * Refresher in punctuation * Writing in the third person * The Fog Index - and how to measure readability 5 PULLING IT ALL TOGETHER * Reviewing and proofing 6 REVIEW * Summary of key learning points * Action planning

Self-understanding is a prerequisite for leading and managing others responsibly and honourably. The field of Neuro Linguistic Programming has helped us to gain a better insight into how we all think and behave. Upon completion of this course participants will be able to: * Gain an insight into the purpose and functions of the unconscious mind * Develop flexibility to increase their for behaviours in different circumstances * Appreciate how different people experience the world * Create and set effective goals and direction * Understand the NLP Model of Communication * Adapt their communication style to maximise effectiveness * Influence and persuade others by connecting with people * Understand how empowerment can make life easier * Appreciate how creativity works * Learn creativity techniques to tap into the power of the team 1 SELF-AWARENESS * Autopilot - your unconscious mind * Developing flexibility * How identify, values & beliefs shape our behaviour * Models of the world 2 CREATING DIRECTION * Describing present and desired state * Designing your direction * Making it happen * Self-mastery 3 COMMUNICATION * The NLP Model of Communication * Insights to the way people think * Understanding representation systems * Reframing the way people think about negative experiences * Using metaphor 4 INFLUENCE AND PERSUASION * Building trust * Connecting with people * Purpose intention and outcomes * The difference empowerment makes 5 CREATIVITY AND INNOVATION * Hindrances to creativity and innovation * Your natural state of creativity * Getting unblocked * Creativity techniques 6 ACTION PLAN * Course summary and presentation of action plans

Agile working is an approach that the NHS supports. It demands new ways of working and thinking. Agile means that work is now seen as an activity, not a place. People are the organisation. The way we communicate has to change. The way we manage has to change. This workshop will let you reflect on what works for you now and where you may need to adapt. You may need to trust and value your team more than ever, but when they aren't in front of you in the office, you will need to question your beliefs. The workshop will help you: * Understand what Agile Working is all about * Reflect on your management style * Recognise the new ways of managing agile workers * Choose the right communication methods * Understand culture and mindset * Identify different ways of measuring performance * Focus on innovation and not bureaucracy * Manage more effectively This workshop has been designed to support you in effectively managing an agile team. You will need to be open to questioning your existing techniques and be open and responsive to change. 1 WHAT'S IT ALL ABOUT? * What is Agile working? * What are your personal management concerns? * How to make it work * Time / location / role / source 2 YOUR ROLE AS AN AGILE MANAGER * Your style * Your team's individual preferences * Learning to let go * Your management style self assessment 3 THE 3 AREAS OF FOCUS * Trust * Delegation * Empowerment 4 COMMUNICATING EFFECTIVELY * New ways of communicating * Managing expectations * What are you measuring? 5 YOUR PERSONAL ACTION PLAN * What are you going to do differently?

Many managers question the value of appraisal programmes and many line managers believe appraisals are unduly time-consuming and bureaucratic. Yet the appraisal is a vital starting point when it comes to managing performance effectively and it is vital that managers appreciate this. Handled well, the benefits of formal appraisals are enormous. This thoroughly practical workshop has been designed to give line managers the knowledge, skills and confidence to deliver a well-structured appraisal - even in the most challenging circumstances. This course will help participants: * Appreciate the benefits of the appraisal process * Assess standards of performance objectively * Plan and prepare for appraisals effectively * Conduct a well-structured appraisal meeting * Acquire the essential skills required for effective appraisals * Improve their ability to discuss difficult issues more confidently * Identify training and development requirements * Agree clear and measurable development objectives * Complete essential paperwork * Understand the need to facilitate continual informal dialogue between appraisals 1 INTRODUCTION AND COURSE OBJECTIVES 2 THE APPRAISAL PROCESS * The aim of the appraisal process * Understanding the bigger picture - the appraisal process as part of the employee development process * The benefits of the appraisal process * Common pitfalls * Five steps to an effective performance appraisal 3 STEP 1 - ASSESSMENT * Using job standards as the basis for objective assessment * Assessment of previous objectives 4 STEP 2 - PREPARATION * Documentation required * Data on each appraisee * Planning the meeting 5 STEP 3 - THE MEETING * The skills of appraisal interviewing * The structure of the appraisal interview * Dealing with poor performance and difficult situations * Taking notes and completing documentation 6 STEP 4 - PLANNING AHEAD AND OBJECTIVE SETTING * Identifying action to improve performance and enhance skills * Establishing relevant training needs * Agreeing SMART performance objectives * Formulating a personal development plan 7 STEP 5 - ACTION AFTER THE INTERVIEW * Essential paperwork * Follow-up and action required between appraisal interviews * Continuing informal dialogue 8 VIDEO CASE STUDY * Bullets 9 CONCLUSION * Course review / discussion * Preparation of action plans for building on the skills learnt * Close

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: * Understand debtors and communicate with them effectively * Improve their telephone and writing skills * Appreciate the key legal issues * Track down 'gone-aways' * Improve their collection rates 1 GIVING CREDIT AND COLLECTING DEBTS * The benefits when you get it right * The cost of getting it wrong 2 ANALYSING YOURSELF * The importance of making the right 'first impression' * Assessing your own personal communication style and how this affects your results * How do you (or might you) look in the debtor's eyes? What would you like to change? 3 ANALYSING YOUR DEBTORS * Types of debtor * The delaying debtor * The genuine debtor * The cashflow or hardship problem debtor * The ones who never intended to pay * Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 UNDERSTANDING DEBT RECOVERY AND THE LAW * Data protection issues * County Court suing enforcement methods * Human rights and debt recovery * Retention of title matters 5 TELEPHONE SKILLS FOR DEBT RECOVERY * A 7-point plan which works every time * Learning by example: listening to and analysing some pre-recorded (or live) collection calls * What was done well? * What should have been done differently? * Did the collector recognise opportunities? * Did the collector create opportunities where seemingly none existed? * Did the collector negotiate well or not at all? 6 WRITING SKILLS FOR DEBT RECOVERY * Key phrases to avoid * What to include * A sample letter which gets results in over 90% of cases 7 TRACKING DOWN THE 'GONE AWAYS' * A unique debtor-tracing plan * Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 COURSE REVIEW * The traps to avoid * Key personal learning points

This very practical workshop is designed to enable participants to improve the impact, clarity and accuracy of their business documents - both internal and external.: This workshop will help participants: * Identify the purpose of writing their documents - to themselves and to their readers * Recognise and meet the needs of their readers * Plan documents systematically and improve the layout, flow and structure * Express the content more clearly, concisely and correctly * Adapt the tone and style of writing to the circumstances * Proof-read and edit work effectively, using formal marks and techniques * Improve visual layout, format and appearance 1 COURSE OBJECTIVES * Welcome and Introductions * The problems now - group discussion 2 WRITING BETTER BUSINESS DOCUMENTS * What points to highlight / exclude * Starting off * Introductions * Conclusions * Executive summaries 3 RULES AND STANDARDS * George Orwell's famous maxim * Why write? - clarifying your aims and objectives * A seven-step method for better preparation * The three-stage process for writing well * Grouping information for your reader 4 PROOF-READING AND EDITING * The difference between proof-reading and editing * Proof-reading methods and strategies * Proof-reading marks and techniques * Training your eye for detail * Knowing what to look for 5 EFFECTIVE EDITING * Grammar and English standards * Words - usage and spelling * Sentences - units of thought * Paragraphs - themes * Punctuation - spotting and correcting common errors * Say what you mean - active v passive language 6 HOW'S YOUR ENGLISH? * Grammar quizzes and punctuation test * Spotting spelling errors * Rephrasing jargons and clichés * Common error's and mistakes 7 DOCUMENT LAYOUT * House style * Use of white space * Fonts and effects 8 ONE-TO-ONE WORKSHOPS * These are practical sessions with one-to-one consultation with colleagues and the trainer * They are held at key points to consolidate the learning from different sessions 9 COURSE SUMMARY * Summary of key points * Action plans

This one-day workshop is designed to give you an awareness of the fundamentals of Microsoft Excel and, in particular, to give you the confidence needed to efficiently create, edit and manage spreadsheets. This course will help participants: * Create tables * Use functions * Manage rows and columns * Write formulas * Manage sheets * Use content formats * Handle larger tables * Create reports and charts 1 CREATING A TABLE * Creating an Excel table from scratch * Wrapping text in cells * Speeding up data entry using AutoFill * Sorting columns 2 INSERTING FUNCTION * Inserting function calculators * Using AutoSum to sum numbers * Statistical calculations AVERAGE, MAX and MIN 3 TABLE ROWS AND COLUMNS * Inserting and deleting rows and columns * Adjusting multiple column widths and row heights * Hiding and unhiding rows and columns 4 FORMULA WRITING * The basics of formula writing * Understanding mathematical symbols * Using multiple mathematical symbols in a formula * When to use brackets * Troubleshooting calculation errors 5 MANAGING SHEETS * Inserting, renaming, moving and deleting sheets * Copying a worksheet to another file * Copying a table to another sheet 6 MANAGING CONTENT FORMATS * Applying data formats * Managing number formats * Controlling formats with the Format Painter 7 MANAGING LARGER TABLES * Applying freeze panes to lock tables when scrolling * Sorting on multiple columns * Using filters to extract table information 8 CREATING AND MODIFYING CHARTS * Creating a pie chart * Creating a column chart * Inserting chart titles and data labels * Controlling chart formatting * Changing chart types 9 PRINTING * Previewing and printing tables and charts * Modifying page orientation * Adjusting print margins * Printing a selection 10 CALCULATING WITH ABSOLUTE REFERENCE * The difference between a relative and absolute formula * Changing a relative formula to an absolute * Using $ signs to lock cells when copying formulas 11 PIVOT TABLES * Create a pivot table report * Insert a pivot chart into a report