61340 Courses delivered Online

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

The Process Mapping Online Training Course will teach you how to identify significant savings in the way in which the process is organised and performed through process flow mapping.

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.

Standardised Work Course Online is one of the most powerful but least used lean tools. By documenting the current best practice, standardised work forms the baseline for kaizen or continuous improvement. As the standard is improved, the new standard becomes the baseline for further improvements, and so on. Improving standardised work is a never-ending process.

This COSHH online course has been created to provide people at all levels in any organisation with the knowledge and guidance of the Control of Substances Hazardous to Health Regulations 2002. All employees should be fully trained on COSHH to ensure that tasks are carried out in the workplace in a safe manner. This COSHH online course provides all the knowledge and guidance to help make any workplace a safer place to work.

All food businesses in all sectors are required by law to have effective and appropriate food safety management processes in place. The HACCP Level 2 course is an excellent qualification to have on your CV and will help any business owner in the sector establish good practices.

Online Pilates Class

This module will equip individuals with tools to more inclusively assess and provide safety plan support for LGBTQ+ individuals experiencing domestic abuse. This 20-minute module is beneficial for health/social care practitioners, policing, justice services, safe space providers, and all others who may have contact with people experiencing domestic abuse.

Participants will understand LGBTQ+ domestic abuse types of abuse. the health impacts, and culturally unique factors influencing lived experience. The course is a 20-minute module and is beneficial for policy makers, health/social care practitioners, policing, justice services, safe space providers, and all others who in some form support LGBTQ+ policy and practice .

This course will help you to prepare for the Cisco Certified Network Associate (CCNA) certification exam. The course covers all the major topics of computer networking and network devices, such as Internet Protocol (IP) addressing, routing, switching, Transmission Control Protocol/Internet Protocol (TCP/IP), Network Address Translation (NAT), Dynamic Host Configuration Protocol (DHCP), and Domain Name System (DNS).