61340 Courses delivered Online

The Process Mapping Online Training Course will teach you how to identify significant savings in the way in which the process is organised and performed through process flow mapping.

Throughout this course, we will introduce reading financial reports for beginners in more detail, including: -What is a financial report? -Benefits of reading financial reports -Different types of financial reports -How can financial reports help companies make decisions?

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

Change management is a way of dealing with the impact of change, from ensuring new processes are implemented effectively to supporting employees through the transition. Types of changes include: -Process changes -Organisational restructuring or organisation -Cultural change -Staffing changes -Systems and technological change

In this course, we will explore the benefits neurodiversity can bring to the workplace and to your team's creativity. Alongside problem-solving abilities, strategies for creating a more inclusive work environment that supports individuals with autism and ADHD, reducing stigma and promoting a culture of acceptance and respect.

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.

This course is a great way to introduce people to Lean Management in the workplace. You'll understand the concept of Continuous Improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes to improve efficiency and quality.

This Kaizen and Time Wastes Course is a great way to introduce people to the concept of Kaizen in the workplace. It's also a great way to build upon the knowledge of people already familiar with the subject.

In this course, we'll delve into the world of sustainability, responsible business practices, and ethical decision-making and how it can benefit a business and you. We will cover some actionable changes you can make today to become more sustainable, ethical, and provide good governance practices.