Name: Help Desk Technician - Technical Support and Customer Service
Price: 12 GBP
Availability: InStock

<p>Discover how the Learn to Level Up Your Leadership course can help you enhance your leadership skills and reach your full potential as a leader. Enrol now and gain practical insights, strategies, and tools to take your leadership abilities to the next level.</p><p>Leadership is a crucial aspect of any successful organization. Whether you are a CEO, manager, or team leader, your ability to lead effectively can make a significant impact on your team's success. However, becoming an effective leader requires continuous learning, self-reflection, and growth.</p><p>The Learn to Level Up Your Leadership course is designed to help aspiring leaders like you enhance their leadership skills and take their leadership abilities to the next level. In this article, we will explore the features, benefits, and outcomes of this course.</p><p><strong>Learning Outcomes</strong></p><ul><li>Identify and overcome 3 common leadership challenges.</li><li>Utilise 5 recommended books to develop self-discipline.</li><li>Analyse 5 successful leaders and learn from their strategies.</li><li>Implement 5 tips for combating Impostor Syndrome.</li><li>Utilise 6 online resources to enhance organisational skills.</li><li>Apply 6 strategies for having difficult conversations.</li><li>Describe the 8 key qualities of a great leader.</li><li>Recognise and develop your own leadership style.</li></ul><p><strong>Course Curriculum:</strong></p><ul><li>Lesson 01: 3 Challenges Every Leader Must Face</li><li>Lesson 02: 5 Books That Can Help You Build Self-Discipline</li><li>Lesson 03: 5 Leaders to Learn From</li><li>Lesson 04: 5 Tips for Fighting Impostor Syndrome</li><li>Lesson 05: 6 Online Resources to Help You Get and Stay Organized</li><li>Lesson 06: 6 Tips for Having Difficult Conversations</li><li>Lesson 07: 8 Qualities of a Great Leader</li><li>Lesson 08: How to Uncover Your Own Style of Leadership</li><li>Lesson 09: How to Use Social Media in the Workplace</li><li>Lesson 10: What's the Difference Between a Manager and a Leader?</li></ul><p><strong>How is the course assessed?</strong></p><p>Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Completing the Learn to Level Up Your Leadership course can lead to various career paths, including</p><ul><li>Team Leader/Supervisor - £20,000 - £35,000 per annum</li><li>Department Manager - £35,000 - £60,000 per annum</li><li>Operations Manager - £45,000 - £80,000 per annum</li><li>Senior Manager/Director - £80,000 - £150,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £9
        </p>
            <div> <p>You can apply for a CPD Accredited PDF Certificate at the cost of £9.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div> <p>Hard copy can be sent to you via post at the expense of £15.</p> </div>

                        </div>

One Education

Learn to Level Up Your Leadership Course

General Admission

<p><strong>Professional Receptionist (Reception) Skills Training Course: CPD UK Certified for Excellence</strong></p><p><strong>Are you ready to transform your career as a Receptionist (Reception) professional?</strong></p><p>Our highly-acclaimed Receptionist (Reception) Skills Training Course, backed by CPD UK certification, is designed to elevate your expertise and marketability. With our <strong>comprehensive curriculum and top-notch training</strong>, you will gain the essential Receptionist (Reception) skills to thrive in today's fast-paced and dynamic work environment.</p><p><strong>What sets our Receptionist (Reception) Skills Training Course apart from the rest?</strong></p><p>Our commitment to delivering the highest quality content, ensuring that you receive the most effective Receptionist (Reception) skills. As a Receptionist (Reception) professional, you will learn to expertly manage daily tasks and responsibilities while providing exceptional customer service.</p><p><strong>Key Features of this Receptionist (Reception) Course :</strong></p><ul><li>CPD UK Certified Receptionist (Reception) Skills Training</li><li>Free PDF Certificate</li><li>Lifetime Access</li></ul><p><strong>Our Receptionist (Reception) Skills Training Course covers a wide range of essential topics, including:</strong></p><ol><li>Effective communication and interpersonal skills for Receptionist (Reception) professionals</li><li>Time management and organization techniques for the Receptionist (Reception) role</li><li>Mastery of Receptionist (Reception) software and technology</li><li>Handling difficult situations and problem-solving in the Receptionist (Reception) environment</li><li>Developing a professional image as a Receptionist (Reception) expert</li></ol><p><strong>Learning outcome:</strong></p><ul><li>Exhibit effective time management strategies</li><li>Developing formal behaviours.</li><li>Recognise the essential duties of a telephone receptionist.</li><li>Study how to deal with time zones.</li><li>Effective problem-solving techniques.</li><li>Learn important organising and planning methods and ideas.</li></ul><p>This Professional Front Desk Receptionist Skills &amp; Administrative Assistant Training course shares the key strategies, concepts, and techniques of a successful Receptionist.</p><p><strong>Curriculum</strong></p><p><strong>Receptionist Training</strong></p><ul><li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Mail Services and Shipping</li><li>Module 04: Time Management</li><li>Module 05: Record Keeping and Filing Systems</li><li>Module 06: Organisational Skills</li><li>Module 07: Communication Skills</li><li>Module 08: Customer Service</li><li>Module 09: Effective Planning and Scheduling</li><li>Module 10: Core Skills Required</li><li>Module 11: Self-Management (I)</li><li>Module 12: Self-Management (II)</li><li>Module 13: Time Management (I)</li><li>Module 14: Time Management (II)</li><li>Module 15: Organizing and Planning (I)</li><li>Module 16: Organizing and Planning (II)</li><li>Module 17: Communication (I)</li><li>Module 18: Communication (II)</li><li>Module 19: Additional Challenges</li></ul><p><strong>Certification</strong></p><p>Once you've successfully completed your Professional Receptionist Skills Training course, you will immediately be sent a digital certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Administration &amp; Reception (Receptionist) Training is ideal for the following:</p><ul><li>Personal Assistant</li><li>Executive Personal Assistant</li><li>HR Assistant</li><li>Administrative Personal Assistant</li><li>Medical Receptionist</li><li>Office Admin &amp; Receptionist</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will have a wide range of opportunities to get into a relevant sector job if you excel in this course intensively.</p><ul><li>Receptionist</li><li>Telephonist</li><li>Secretary</li><li>Admin assistant</li></ul><p>The salary range for this job could be £15,000 to £20,000. However, we do not guarantee jobs.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Professional Receptionist Skills Diploma - Level 3 Course

<p>Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Administrative Receptionist. This Administrative Receptionist is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.</p><p>We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Administrative Receptionist course, you will get exclusive training, which will enable you to stand out in this competitive market.</p><p>However, the Administrative Receptionist course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation.</p><p>So, if you are eager to see yourself in a gratifying career, then enrol in our course today!</p><p><strong>What will make you stand out?</strong></p><p>On completion of this online course, you will gain:</p><ul><li><strong>CPD QS Accredited</strong></li></ul><ul><li>After successfully completing the Course, you will receive a <strong>FREE PDF Certificate </strong>as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of learning materials.</li><li>The online test with immediate results</li><li>You can study and complete the course at your own pace.</li><li>Study for the course using any <strong>internet-connected device,</strong> such as a computer, tablet, or mobile device.</li></ul><p>The substantial Administrative Receptionist is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enrolling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Administrative Receptionist and explore the key topics such as:</p><p><strong>Administrative Receptionist</strong></p><ul><li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Representing Your Boss and Company</li><li>Module 04: Mail Services and Shipping</li><li>Module 05: Travel Arrangements</li><li>Module 06: Organising Meeting and Conferences</li><li>Module 07: Time Management</li><li>Module 08: Record Keeping and Filing Systems</li><li>Module 09: Business Writing Skills</li><li>Module 10 :Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Business Environment</li><li>Module 16: Advanced MS Excel</li></ul><p>Therefore, reinforce your knowledge and furnish your skills by enrolling in our course. Take one step closer to achieving your goal.</p><p><strong>Show off your new skills with a certificate of completion</strong></p><p>Once you complete the Administrative Receptionist course, you will be eligible to request a digital certificate for free. For Printed Transcript &amp; Hardcopy Certificate-</p><ul><li><strong>4.99 GBP</strong> (Inside the UK Postal Fee)</li><li><strong>8.99 GBP</strong> (International Delivery Fee)</li></ul><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Administrative Receptionist Course the Right Option for You?</strong></p><p>This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Administrative Receptionist course.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without any formal requirements, you can delightfully enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive Administrative Receptionist course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.</p>
                        </div>

NextGen Learning

Secretarial & PA

Administrative Assistant

Medical Receptionist

Receptionist

Office Administration

Hotel Receptionist

Administrative Receptionist

<p>Gain the expertise to excel in HR management and recruitment with our comprehensive HR Management and Effective Recruitment Techniques course. Explore modules ranging from strategic HR management to employee training and development processes. Master effective techniques to build a successful team and ensure a safe work environment. Start your journey to success today!</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a deep understanding of human resource management principles.</li><li>Apply strategic HR management techniques to drive organisational success.</li><li>Implement effective recruitment strategies to attract top talent.</li><li>Master conflict management techniques to foster a harmonious work environment.</li><li>Ensure employee performance and productivity through effective performance management.</li><li>Create a safe and healthy work environment for employees.</li></ul><p>This comprehensive HR Management and Effective Recruitment Techniques course equips you with the essential knowledge and skills to excel in the dynamic field of human resources. Through a series of modules, you will gain a deep understanding of HR management principles, strategic approaches, and effective recruitment techniques.</p><p>Learn how to navigate the challenges of people resourcing and conflict management while also mastering performance management to optimise employee productivity. Moreover, explore the crucial aspects of health and safety management to ensure a secure work environment for your team. Enrol in our HR Management and Effective Recruitment Techniques course today to take your HR career to new heights!</p><ul><li><strong>Module 01:</strong> Introduction to Human Resources</li><li><strong>Module 02:</strong> An Overview of the Recruitment Industry</li><li><strong>Module 03:</strong> The UK Recruitment Legislation</li><li><strong>Module 04:</strong> The Recruitment Process</li><li><strong>Module 05</strong>: Recruitment Method</li><li><strong>Module 06</strong>: Key Skills and Issues in Recruitment</li><li><strong>Module 07</strong>: Virtual Interviewing</li><li><strong>Module 08:</strong> Negotiation Techniques</li><li><strong>Module 09:</strong> Employee On-Boarding</li><li><strong>Module 10</strong>: Key Performance Indicators for the Recruitment Industry</li><li><strong>Module 11:</strong> Employee Training and Development Process</li></ul><p><strong>Certification</strong></p><p>Once you've successfully completed your HR Management and Effective Recruitment Techniques course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for:</p><ul><li>Aspiring HR professionals seeking to enhance their knowledge and skills.</li><li>Managers looking to develop effective recruitment and people management techniques.</li><li>Individuals interested in a career in HR management or related roles.</li><li>HR professionals aiming to stay updated with the latest practices in the field.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>HR Assistant: £20,000 - £25,000 per year</li><li>HR Coordinator: £25,000 - £30,000 per year</li><li>HR Manager: £30,000 - £45,000 per year</li><li>Recruitment Specialist: £25,000 - £35,000 per year</li><li>Performance Management Consultant: £35,000 - £50,000 per year</li><li>Health and Safety Manager: £35,000 - £55,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery): </strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

HR Management and Effective Recruitment Techniques Course

<p>Unlock your potential and elevate your business acumen with our comprehensive course on Strategic Planning: Marketing, External and Internal Analysis. Designed for professionals seeking to master the intricacies of strategic planning, this course delves into the core elements of marketing, internal, and external analysis, equipping you with the tools and knowledge to drive your organization toward sustained success.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified </li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access </li></ul><p>This course on Strategic Planning teaches you how to create effective plans for business success. You will learn the basics of strategic planning and how it applies to marketing. The course covers analyzing both internal and external factors that affect a business. You will learn how to assess your company's strengths and weaknesses, as well as understand the market and competition.</p><p>The course also teaches how to develop a strategic plan, focusing on customer needs and competitor strategies. You will learn about market segmentation, targeting, and positioning to effectively reach your desired audience. By the end of the course, you will have the skills to create and implement a strategic plan that helps your business grow and succeed.</p><p><strong>Course Curriculum</strong></p><ul><li>Module 01: An Introduction to Strategic Planning</li><li>Module 02: Strategic Planning for Marketing</li><li>Module 03: Strategic and Marketing Analysis</li><li>Module 04: Internal Analysis</li><li>Module 05: External Analysis</li><li>Module 06: Development of a Strategic Plan</li><li>Module 07: Approaches to Customer Analysis</li><li>Module 08: Approaches to Competitor Analysis</li><li>Module 09: Market Segmentation, Targeting and Positioning</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand fundamental principles of strategic planning and marketing strategies.</li><li>Conduct comprehensive strategic and marketing analysis for business growth.</li><li>Evaluate internal factors impacting organisational performance and strategic planning.</li><li>Analyse external factors influencing business strategies and market positioning.</li><li>Develop effective strategic plans aligned with business objectives and market conditions.</li><li>Implement customer and competitor analysis techniques for market segmentation.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Strategic Planning: Marketing, External and Internal Analysis <span>1:55:58</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Module 01: An Introduction to Strategic Planning</span>

                                                    <span>08:25</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: Strategic Planning for Marketing</span>

                                                    <span>08:00</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Strategic and Marketing Analysis</span>

                                                    <span>09:25</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Internal Analysis</span>

                                                    <span>15:54</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: External Analysis</span>

                                                    <span>15:02</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Development of a Strategic Plan</span>

                                                    <span>15:12</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Approaches to Customer Analysis</span>

                                                    <span>15:08</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: Module 08: Approaches to Competitor Analysis</span>

                                                    <span>15:58</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: Module 09: Market Segmentation, Targeting and Positioning</span>

                                                    <span>11:54</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Marketing managers aiming to improve strategic planning skills.</li><li>Business analysts focusing on internal and external business analysis.</li><li>Entrepreneurs developing effective business strategies.</li><li>Consultants advising clients on market positioning.</li><li>Students pursuing careers in strategic marketing.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Marketing Manager</li><li>Business Analyst</li><li>Strategic Planner</li><li>Market Research Analyst</li><li>Business Consultant</li><li>Brand Manager</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Strategic Planning: Marketing, External and Internal Analysis

<p>Are you looking to enhance your Admin Assistant skills? If yes, then you have come to the right place. Our comprehensive course on Admin Assistant will assist you in producing the best possible outcome by mastering the Admin Assistant skills.</p><p>The Admin Assistant course is for those who want to be successful. In the Admin Assistant course, you will learn the essential knowledge needed to become well versed in Admin Assistant.</p><p>Our Admin Assistant course starts with the basics of Admin Assistant and gradually progresses towards advanced topics. Therefore, each lesson of this Admin Assistant course is intuitive and easy to understand.</p><p><strong>Why would you choose the Admin Assistant course from Compliance Central:</strong></p><ul><li>Lifetime access to Admin Assistant course materials</li><li>Full tutor support is available from Monday to Friday with the Admin Assistant course</li><li>Learn Admin Assistant skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Admin Assistant course</li><li>Accessible, informative Admin Assistant learning modules designed by experts</li><li>Get 24/7 help or advice from our email and live chat teams with the Admin Assistant</li><li>Study Admin Assistant in your own time through your computer, tablet or mobile device.</li><li>A 100% learning satisfaction guarantee with your Admin Assistant Course</li></ul><p><strong> Admin Assistant </strong></p><p><strong>Curriculum Breakdown of the Admin Assistant Course</strong></p><ul><li><strong>Module 01: </strong>Introduction to Admin Support Assistant</li><li><strong>Module 02:</strong> Business Telephone Skills</li><li><strong>Module 03: </strong>Representing Your Boss and Company</li><li><strong>Module 04: </strong>Business Etiquette</li><li><strong>Module 05: </strong>Mail Services and Shipping</li><li><strong>Module 06: </strong>Travel Arrangements</li><li><strong>Module 07: </strong>Organising Meeting and Conferences</li><li><strong>Module 08: </strong>Diary Management and Note taking</li><li><strong>Module 09: </strong>Time Management</li><li><strong>Module 10: </strong>Record Keeping and Filing Systems</li><li><strong>Module 11: </strong>Business Writing Skills</li><li><strong>Module 12: </strong>Organisational Skills</li><li><strong>Module 13:</strong> Communication Skills</li><li><strong>Module 14: </strong>Customer Service</li><li><strong>Module 15: </strong>Effective Planning and Scheduling</li><li><strong>Module 16: </strong>Invoicing/Petty Cash</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Admin Assistant course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin Assistant. It is also great for professionals who are already working in Admin Assistant and want to get promoted at work.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Admin Assistant course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Admin Assistant course will enhance your knowledge and improve your confidence.</p><ul><li>Administrative Coordinator: £20,000 to £30,000 per year</li><li>Office Administrator: £18,000 to £25,000 per year</li><li>Executive Assistant: £25,000 to £40,000 per year</li><li>Administrative Officer: £20,000 to £28,000 per year</li><li>Personal Assistant: £22,000 to £35,000 per year</li><li>Data Entry Clerk: £16,000 to £22,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Compliance Central

Admin Assistant - Administrative Support and Communication

<p>One interesting aspect of Chemical Hygiene and Engineering is the development of fume hoods, which are essential pieces of equipment in laboratories. These hoods help protect researchers by containing and exhausting fumes, vapours, and dust generated during experiments. This comprehensive course is meticulously crafted to equip you with the essential knowledge and skills to navigate the complex landscape of chemical processes.</p><p>Dive into the heart of the subject with an immersive exploration of the foundational principles in the opening module. Gain insights into the intricate world of chemical hazards and toxicology, unravelling the mysteries of substances that shape our scientific landscape. Navigate the nuances of chemical storage and handling, mastering the art of maintaining a secure environment for experimentation.</p><p>Safety takes centre stage as you go into Personal Protective Equipment (PPE) and Engineering Controls. Immerse yourself in the latest advancements and best practices, ensuring your laboratory becomes a bastion of security and innovation. Elevate your understanding of chemical process safety, honing skills that are indispensable in real-world applications.</p><p>This course is more than an academic pursuit; it's a transformative experience that empowers you to wield chemical knowledge responsibly. Join us on this dynamic journey where safety, precision, and innovation converge to shape the future of chemical engineering. Elevate your expertise, secure your environment, and unlock the full potential of your scientific pursuits.</p><p><strong>Key Features</strong></p><ul><li>CPD Accredited</li><li>FREE PDF + Hardcopy certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet and smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum</strong></p><ul><li>Module 01: Introduction to Fatigue Management</li><li>Module 02: Understanding the Causes of Workplace Fatigue</li><li>Module 03: Medical Reasons behind Fatigue</li><li>Module 04: Managing Fatigue</li><li>Module 05: Organisational Policies and Initiatives for Fatigue Management</li><li>Module 06: Strategies for Healthy Sleep Habits</li><li>Module 07: Strategies for Healthy Lifestyle Habits</li><li>Module 08: Checklist for Assessing Fatigue</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Identify chemical hazards and understand their toxicological implications.</li><li>Implement effective chemical storage and handling practices in the workplace.</li><li>Choose and use personal protective equipment (PPE) with precision.</li><li>Apply engineering controls to enhance safety in diverse work settings.</li><li>Demonstrate best practices for laboratory safety and operations.</li><li>Safeguard against potential risks through a deep understanding of chemical process safety.</li></ul><p><strong>Accreditation</strong></p><p>This course is <strong>CPD Quality Standards</strong> (<strong>CPD QS)</strong> accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certificate</strong></p><p>After completing this course, you will get a FREE Digital Certificate from Training Express.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Laboratory Technicians</li><li>Chemical Engineers</li><li>Safety Officers</li><li>Researchers</li><li>Environmental Scientists</li><li>Facility Managers</li><li>Process Engineers</li><li>Occupational Health Specialists</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Chemical Safety Officer</li><li>Laboratory Manager</li><li>Process Engineer</li><li>Environmental Health and Safety Specialist</li><li>Research Scientist</li><li>Occupational Health Advisor</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Workplace Fatigue Management Training Course

<p><strong>Turn Your Dreams into Reality with the Executive Secretary - Executive Assistance and Leadership Course Training course.</strong></p><p>This comprehensive <strong>Executive Secretary - Executive Assistance and Leadership Course</strong> online course will equip you with the knowledge and skills you need to succeed in your chosen field. Whether you're a beginner or looking to take your career to the next level, this course has covered you.</p><p><strong>Key Learning Outcomes:</strong></p><ul><li>Understanding the core concepts and theories in your field</li><li>Building your knowledge and skills through practical, hands-on learning</li><li>Developing the ability to think critically and solve problems effectively</li><li>Enhancing your communication skills and the ability to work effectively with others</li><li>Gaining a competitive edge in your career and reaching your full potential</li></ul><p>With a flexible online format that allows you to learn at your own pace, <strong> Executive Secretary - Executive Assistance and Leadership Course</strong> training course offers a convenient and accessible way to boost your career prospects.</p><p>So why wait? Enrol today and take the first step towards success!</p><p><strong>Vital Component of the </strong><strong>Executive Secretary - Executive Assistance and Leadership Course </strong><strong>course:</strong></p><ul><li>CPD Accredited Course</li><li>Unlimited Retake Exam &amp; Tutor Support</li><li>Easy Accessibility to the Course Materials</li><li>100% Learning Satisfaction Guarantee</li><li>Lifetime Access &amp; 24/7 Support</li><li>Self-paced online course Modules</li><li>Covers to Explore Multiple Job Positions</li></ul><p>Transform your career with the Executive Secretary - Executive Assistance and Leadership Course Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait-enrol in the Executive Secretary - Executive Assistance and Leadership Course Bundle now and take the first step towards a successful and fulfilling career!</p><p><strong>Course Outline:</strong></p><ul><li>Module 1: Introduction to Personal Assistant</li><li>Module 2: Business Telephone Skills</li><li>Module 3: Representing Your Boss and Company</li><li>Module 4: Mail Services and Shipping</li><li>Module 5: Travel Arrangements</li><li>Module 6: Organising Meeting and Conferences</li><li>Module 7: Time Management</li><li>Module 8: Record Keeping and Filing Systems</li><li>Module 9: Business Writing Skills</li><li>Module 10 :Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Professional Conduct and Ethics</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is the perfect fit for anyone seeking to start or advance in the Executive Secretary - Executive Assistance and Leadership Course industry. Whether you're a beginner or looking to expand your knowledge, this comprehensive training will provide you with the essential skills and expertise to succeed.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Join the Excitement-With this Executive Secretary - Executive Assistance and Leadership Course course, there's no limit to what you can achieve. From day one, you'll be on your way to building a fulfilling career in this thriving field. No prior experience is required to enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completion, you'll have the opportunity to pursue a variety of in-demand Executive Secretary - Executive Assistance and Leadership Course jobs, with endless possibilities for growth and success.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><p>Inside the UK: Free</p><p>Outside of the UK: £9.99 each</p></div>

                        </div>

Executive Secretary - Executive Assistance and Leadership Course

<p><strong>The Principles of Performance Management course is a theoretical training course designed to provide learners with the fundamental skills and knowledge to effectively monitor, evaluate and drive performance in teams and individuals.</strong></p><p>In this course, you will learn why <strong>performance management</strong> is such a crucial aspect of effective leading, taking you through its key benefits and outcomes. You will also be introduced to a range of techniques and strategies that will motivate, support and nurture your subordinates.</p><p>Through instructor-led guidance, you will be trained on how to create a solid implementation plan and provide constructive feedback, enhancing your general management style and leadership capabilities.</p><p><strong>Learning Outcomes</strong></p><p>By the end of this performance management course, learners will be able to:</p><ul><li>Understand the fundamental principles of performance management</li><li>Demonstrate knowledge of the benefits of performance management</li><li>Set achievable shared organisational goals and individual targets</li><li>Create a solid implementation plan</li><li>Evaluate and monitor teams and individuals effectively</li><li>Use effective motivational techniques and provide constructive feedback</li></ul><p><strong>Key Features </strong></p><ul><li>CPD-accreditedperformance management training</li><li>Instant FREE e-certificate</li><li>Fully online, interactive performance management course with audio voiceover</li><li>Course material developed by qualified professionals</li><li>Self-paced learning accessible via laptop, tablet, and smartphone</li><li>24/7 Learning assistance and tutor support</li></ul><p><strong>Performance Management Course Curriculum</strong></p><p>The detailed curriculum outline of this <strong>performance management </strong>course is as follows:</p><p><strong>***Performance Management***</strong></p><ul><li><strong>Lesson 01:</strong> Understanding Pressure</li><li><strong>Lesson 02:</strong> Understanding How Pressure Affects Our Psychology and Behaviour</li><li><strong>Lesson 03:</strong> The Relationship Between Stress and Performance: The Inverted-U Theory</li><li><strong>Lesson 04:</strong> Strategies to Cope With Pressure</li><li><strong>Lesson 05:</strong> Cognitive Behavioral Therapy (CBT)</li><li><strong>Lesson 06:</strong> Effective Communication Under Pressure: Part 1</li><li><strong>Lesson 07:</strong> Effective Communication Under Pressure: Part 2</li><li><strong>Lesson 08:</strong> Leadership Under Pressure</li><li><strong>Lesson 09:</strong> Team Resilience to Work Under Pressure</li><li><strong>Lesson 10:</strong> Work-Related Stress by HSA (Health and Safety Authority) &amp; HSE (Health and Safety Executive)</li></ul><p><strong>Accreditation</strong></p><p>This Performance Management is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Disclaimer: </strong>The CPD approved course is owned by E-Learning<br />Solutions Ltd and is distributed under license.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed Performance Management certificate delivered by post (shipping cost £3.99).</p><p>Our certifications have no expiry dates, although we do recommend that you renew your Performance Management certificate every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This performance management course is ideal for professionals who work at the management level, such as:</p><ul><li>Line Managers</li><li>Project Managers</li><li>Supervisors</li><li>Heads of Department</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this <strong>performance management</strong> course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Line Managers</li><li>Performance Manager</li><li>Performance Analyst</li><li>HR and Admin</li><li>Supervisors</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Performance Management Diploma - CPD Certified Course

<p>Are you looking to enhance your Help Desk Technician skills? If yes, then you have come to the right place. Our comprehensive course on Help Desk Technician will assist you in producing the best possible outcome by mastering the Help Desk Technician skills.</p><p>The Help Desk Technician course is for those who want to be successful. In the Help Desk Technician course, you will learn the essential knowledge needed to become well versed in Help Desk Technician.</p><p>Our Help Desk Technician course starts with the basics of Help Desk Technician and gradually progresses towards advanced topics. Therefore, each lesson of this Help Desk Technician course is intuitive and easy to understand.</p><p><strong>Why would you choose the Help Desk Technician course from Compliance Central:</strong></p><ul><li>Lifetime access to Help Desk Technician course materials</li><li>Full tutor support is available from Monday to Friday with the Help Desk Technician course</li><li>Learn Help Desk Technician skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Help Desk Technician course</li><li>Accessible, informative Help Desk Technician learning modules designed by experts</li><li>Get 24/7 help or advice from our email and live chat teams with the Help Desk Technician</li><li>Study Help Desk Technician in your own time through your computer, tablet or mobile device</li><li>A 100% learning satisfaction guarantee with your Help Desk Technician Course</li></ul><p><strong> Help Desk Technician </strong></p><p><strong>Curriculum Breakdown of the Help Desk Technician Course</strong></p><p><strong>Course Outline:</strong></p><ul><li>Module 01: Managing Interoffice Calls and Voicemail</li><li>Module 02: Aspects of Phone Etiquette</li><li>Module 03: Business Telephone Skills</li><li>Module 04: Building Rapport Over the Phone</li><li>Module 05: Inbound and Outbound Calls</li><li>Module 06: Active Listening and Managing Tough Callers</li><li>Module 07: Mail Services and Shipping</li><li>Module 08: Intra Organisation Dealings</li><li>Module 09: Problem Solving over the Phone</li><li>Module 10: Record Keeping and Filing Systems</li><li>Module 11: Business Writing Skills</li><li>Module 12: Organisational Skills</li><li>Module 13: Communication Skills</li><li>Module 14: Customer Relationship Management</li><li>Module 15: Effective Planning and Scheduling</li><li>Module 16: Invoicing/Petty Cash</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Help Desk Technician course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Help Desk Technician. It is also great for professionals who are already working in Help Desk Technician and want to get promoted at work.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Help Desk Technician course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>IT Support Specialist: £20,000 to £35,000 per year</li><li>Service Desk Analyst: £22,000 to £38,000 per year</li><li>Technical Support Engineer: £25,000 to £45,000 per year</li><li>Customer Support Specialist: £20,000 to £35,000 per year</li><li>Help Desk Supervisor: £28,000 to £45,000 per year</li><li>Network Support Technician: £25,000 to £40,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><p>Inside the UK: Free</p><p>Outside of the UK: £9.99 each</p></div>

                        </div>

Help Desk Technician - Technical Support and Customer Service

<h1 id="isPasted" style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Online MHFA England Adult Mental Health First Aid Course.&nbsp;</h1><div fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/brochure-request/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Download brochure for course details here.</a><a href="https://www.mindmapswellbeing.com/_webedit/uploaded-files/All%20Files/Online%20Mental%20Health%20First%20Aid.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;</a>&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. &nbsp;The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. &nbsp;As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation&#39;s courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. &nbsp;As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. &nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our fee is &pound;300pp Groups of 5+ contact <a href="mailto:info@mindmapswellbeing.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">info@mindmapswellbeing.com</a>&nbsp;for reduced group fees.&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Live instructor led sessions;&nbsp;</strong></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">10:00 &ndash; 12:30 &amp; 14:30 &ndash; 17:00 both days&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Individual learning modules around these times. You will gain access to this on the Friday before your course start date.</div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Why choosing Mindmaps Wellbeing is a good choice for your training.</u></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The MHFA England RRP is &pound;325pp, our rate is &pound;300pp and our fee includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Instructor led training sessions over two days</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Course Manual</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Workbook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Handy Cue Card</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ MHFAider Certificate upon completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Your instructors are <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Registered Mental Health Nurses and Healthcare Educators</strong> (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to our online MHFAider peer support groups moderated by the instructor team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Advanced Delegate Plan &ndash; This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For a little extra:&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Quarterly Facilitated MHFAider Forum &ndash; to provide ongoing expert support and guidance.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Organisational MINDWELL Companion tailored for your workplace / organisation.</p>

Online MHFA England Adult Mental Health First Aid Course. 
Download brochure for course details here.  This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation's courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. Our fee is £300pp Groups of 5+ contact info@mindmapswellbeing.com for reduced group fees. Live instructor led sessions; 10:00 – 12:30 & 14:30 – 17:00 both days Individual learning modules around these times. You will gain access to this on the Friday before your course start date.
Why choosing Mindmaps Wellbeing is a good choice for your training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:
✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).
✅ Access to our online MHFAider peer support groups moderated by the instructor team.
✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.
✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.
 
For a little extra: 
✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 
✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

Mindmaps Wellbeing

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Mental Health Nurse

Online MHFA England mental health first aid course delivered by Registered Mental Health Nurses from Mindmaps Wellbeing. 

Why choosing Mindmaps Wellbeing is a good choice for your mental health training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days 
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:

✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).

✅ Access to our online MHFAider peer support groups moderated by the instructor team.

✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.

✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.

For a little extra: 

✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 

✅ Organisational MINDWELL Companion tailored for your workplace / organisation.


MHFA England Mental Health First Aid

<p><span>A successful business will only move into a profitable future if they adopt the principles of a positive organisational culture and encourage a group vision. As a member of HR Management, this course will teach you how to install that positivity and collective objective into employees. It will also explore the best ways to motivate and counsel staff and help them through the sometimes-emotional procedures of retirement and resignations. The outcome of this course being that you drive good behaviour and tolerance throughout the organisation.  </span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li><span>Know the definition of Organisational Culture</span></li>
<li><span>Communicate a reliable and consistent message to all employees</span></li>
<li><span>Organise life events such as retirements</span></li>
<li><span>Act as a personal advisor and counsellor during stressful times</span></li>
<li><span>Work to promote an overall positive model for the company and its employees</span></li>
</ul>
<h3><b>Why Choose this Course?</b></h3>
<ul>
<li><span>Earn a digital Certificate upon successful completion.</span></li>
<li><span>Accessible, informative modules taught by expert instructors</span></li>
<li><span>Study in your own time, at your own pace, through your computer tablet or mobile device</span></li>
<li><span>Benefit from instant feedback through mock exams and multiple-choice assessments</span></li>
<li><span>Get 24/7 help or advice from our email and live chat teams</span></li>
<li><span>Full Tutor Support on Weekdays</span></li>
</ul>
<h3><b>Course Design</b></h3>
<p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p>
<p><span>You are taught through a combination of</span></p>
<ul>
<li><span>Online study materials</span></li>
<li><span>Mock exams</span></li>
<li><span>Multiple-choice assessment</span></li>
</ul>
<h3><b>Certification</b></h3>
<p><span>After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.</span></p>
<h3><b>Who is This Course for? </b></h3>
<p><span>This course is designed for individuals embedded within HR administration who are expecting to promote organisational culture and deal with complicated interpersonal procedures. </span></p>
<h3><b>Requirements</b></h3>
<p><span>This Organisational Culture for HR Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>The course is suitable for those in the roles of</span></p>
<ul>
<li><span>HR Manager</span></li>
<li><span>Team Leader</span></li>
<li><span>Recruitment Consultant</span></li>
<li><span>Career Advisement</span></li>
<li><span>Office Administration</span></li>
</ul><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Modules 01: The Organisational Culture</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is Organisational Culture?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Motivation and Other Procedures</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Motivation</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

Organisational Behaviour

HR Management

HR (Human Resources)

Chartered Institute of Personnel Development (CIPD)

Organisational Psychology

Human Resources Management

Organisational Culture for HR

Nottingham

London

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">This masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook including:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">A deep dive into the six steps of the DEI framework&nbsp;<ol style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">DEI Strategy</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Leadership commitment</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Recruitment and hiring of diverse talent</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">inclusive performance management</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">equitable and inclusive organisational culture</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">marketplace and community impact</li></ol></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Measuring DEI using a scorecard</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">ISO audit - how to prepare for and conduct it</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">The success factors of inclusive culture change&nbsp;</li><li id="isPasted" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Project management techniques and best practice</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">A change communications toolkit</li></ul><p id="isPasted" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: var(--text);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(254, 114, 53);">Who is this learning for?</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Diversity and inclusion leads and practitioners</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">HR professionals tasked with diversity and inclusion within their remit</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Managers and leaders looking to develop an inclusive culture</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(254, 114, 53); font-size: 18px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 18px;">What type of learning is this?</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Small group learning allows lots of time to focus on the &#39;doing&#39; as well as on learning</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Global cohorts so there is a greater opportunity to learn in a cross-cultural context</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Action learning so you can ask questions, engage with others and get feedback in the moment</li><li id="isPasted" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Facilitated as an in-person event but also available as a virtual offer</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(254, 114, 53); font-size: 18px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 18px;">What will this do for you?</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">You won&rsquo;t have to continue to rely on hope and luck as a strategy to achieve success. We will work on all the aspects that are introduced in The DEI Playbook to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Give you the tools to help you make the most effective decisions</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Show how you can implement changes that are long-lasting</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Provide practical guidance and support x1 individual support and implementation session (more sessions can be added for a bonus fee after the main event)</li></ul><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">This solution&nbsp;</span><span data-key="202" style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">is developed by licensed and accredited practitioners with practical business experience.</span></p><span style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">

</span><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span data-key="204" style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).</span></p>

This masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook including:
A deep dive into the six steps of the DEI framework 
DEI Strategy
Leadership commitment
Recruitment and hiring of diverse talent
Inclusive performance management
Equitable and inclusive organisational culture
Marketplace and community impact
Measuring DEI using a scorecard
ISO audit - how to prepare for and conduct it
The success factors of inclusive culture change
A change communications toolkit
Project management techniques and best practice
Who is this learning for?
Diversity and inclusion leads and practitioners
HR professionals tasked with diversity and inclusion within their remit
Managers and leaders looking to develop an inclusive culture
What type of learning is this?
Small group learning allows lots of time to focus on the 'doing' as well as on learning
Global cohorts so there is a greater opportunity to learn in a cross-cultural context
Action learning so you can ask questions, engage with others and get feedback in the moment
Facilitated as an in-person event but also available as a virtual offer
What will this do for you?
You won’t have to continue to rely on hope and luck as a strategy to achieve success. We will work on all the aspects that are introduced in The DEI Playbook to:
Give you the tools to help you make the most effective decisions
Show how you can implement long-lasting changes
Provide practical guidance and support x1 individual support and implementation session (more sessions can be added for a bonus fee after the main event)
This solution is developed by licensed and accredited practitioners with practical business experience.
On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).

Starling

Equity & Diversity

Leadership

Leadership Development

Organizational Development

Professional Development

Diversity & Inclusion

Continuous Professional Development (CPD)

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation. 

DEI Masterclass - Bringing The DEI Playbook To Life!

DEI Masterclass ticket

Birmingham

Telford

<div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">What is our Phoenix Effect workshop about?</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our Phoenix Effect workshop helps your organisation burn down the toxic elements of its organisational culture and working environment and rebuild them through a positive, collaborative, and people-focused long-term plan.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The plan is created by the end of the workshop for everyone to take away and collaborate in its success. The success will be managed, driven and, yes, even policed by the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">O</strong>rganisational&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">C</strong>ulture&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">E</strong>ngagement&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">T</strong>eam (<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OCET</strong>), or whatever name you decide to give it.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team will consist of individuals from all levels within the organisation who are motivated to make this work and see the growth of a new and better organisational culture driven by its organisational values (make sure your values are people-focused).&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The overarching psychological safety will be&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">guaranteed</strong>&nbsp;in the People Strategy document (I can help you with that if you haven&rsquo;t got one yet). In it, the organisation will state that all colleagues, regardless of their position, will not just be permitted to say what they want to anyone at all, but that they will do so as part of their job.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Furthermore, the organisational values should be copied into every job description as part of the employee contract. This, in turn, permits the one-to-one chats to ensure colleagues are doing their jobs by performing as they should&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">and</strong> behaving in a manner that supports the organisational values and culture. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The organisation will then be set up to continue on that journey, with everyone working collaboratively in a psychologically safe environment to grow a superb organisation to work in and attract new talent.&nbsp;</p><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Who Should Attend and Why?</span></h3></section><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All people in HR and Training/L&amp;D. People from various levels who will have volunteered and been identified as motivated to drive the organisation-wide development required to succeed.&nbsp;&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We should ALL want to help improve our working environment and make our teams feel safe and happy.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Regardless of who we work with or for, we must all do everything we can to work well together and build and maintain excellent working relationships. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When we truly understand things from the perspective of others (our Moccasin Approach<sup fr-original-style="" style="box-sizing: border-box;">&reg;</sup>), we are far better able to communicate and work with them effectively and efficiently.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&rsquo;s the people in an organisation who make it or break it. They help create positivity or negativity. Do well by your people, and they will do well by you.</p><p style="font-size: medium; font-family: Aptos, sans-serif; margin: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin-right:0cm;margin-left:0cm;font-size: medium;font-family: Aptos, sans-serif;margin: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; font-family: Calibri, sans-serif; color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style="font-size:24px;font-family: Calibri, sans-serif;color: rgb(32, 56, 100);">Workshop Content</span></strong></p><p style="font-size: medium; font-family: Aptos, sans-serif; margin: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-right:0cm;margin-left:0cm;font-size: medium;font-family: Aptos, sans-serif;margin: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Calibri, sans-serif; color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;color: rgb(32, 56, 100);">All Phoenix Effect workshops are facilitated by our managing director, Mac Macdonald, who has vast experience helping organisations from all industries of all sizes and sectors.&nbsp;</span></p><p style="font-size: medium; font-family: Aptos, sans-serif; margin: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin-right:0cm;margin-left:0cm;font-size: medium;font-family: Aptos, sans-serif;margin: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Calibri, sans-serif; color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;color: rgb(32, 56, 100);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><ul type="disc" style="margin-bottom: 0cm; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; margin-top: 0cm; box-sizing: border-box;" fr-original-style="margin-bottom: 0cm;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;margin-top: 0cm;"><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We open with our ingredients of Emotional Intelligence (EI).</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We then delve into the truth about Organisational Culture (OC) and share our honest thoughts and opinions.</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Everyone completes our OC self-assessment in small groups and then shares their thinking to build a starting hit list.</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">Small group discussions to establish possible solutions to their OC issues?&nbsp;</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">What causes these issues, and what can we suggest as possible solutions?</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">How will the fire burn down the old culture, and how will the new culture rise from those ashes and plan the change?</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We will discuss our&nbsp;ES<sup fr-original-style="" style="box-sizing: border-box;">2</sup> thinking and see why it is critical to this Phoenix Effect objective.&nbsp;</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We discuss &ldquo;Consequence Conversations&rdquo; and why they must be used.</span></li><li style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="margin: 0cm; font-size: 16px; font-family: Aptos, sans-serif; color: rgb(40, 50, 78);"><span style="font-family: Calibri, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Calibri, sans-serif;">We examine our &ldquo;ARCHWAY Approach&rdquo;&reg; to understand why it can be used as a health checker.&nbsp;</span></li></ul></section></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">LENGTH</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">1 Day</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT WORKSHOP START</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Let&#39;s chat and confirm a date.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WORKSHOP DELIVERY</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The best environment for this workshop is face-to-face, but we can facilitate this workshop online.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Workshop delivery and venue</h2></section></div><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</p></section></div></div></div></div></div></div></div></div>

What is our Phoenix Effect workshop about?
Our Phoenix Effect workshop helps your organisation burn down the toxic elements of its organisational culture and working environment and rebuild them through a positive, collaborative, and people-focused long-term plan. 
The plan is created by the end of the workshop for everyone to take away and collaborate in its success. The success will be managed, driven and, yes, even policed by the Organisational Culture Engagement Team (OCET), or whatever name you decide to give it. 
The team will consist of individuals from all levels within the organisation who are motivated to make this work and see the growth of a new and better organisational culture driven by its organisational values (make sure your values are people-focused). 
The overarching psychological safety will be guaranteed in the People Strategy document (I can help you with that if you haven’t got one yet). In it, the organisation will state that all colleagues, regardless of their position, will not just be permitted to say what they want to anyone at all, but that they will do so as part of their job. 
Furthermore, the organisational values should be copied into every job description as part of the employee contract. This, in turn, permits the one-to-one chats to ensure colleagues are doing their jobs by performing as they should and behaving in a manner that supports the organisational values and culture. 
The organisation will then be set up to continue on that journey, with everyone working collaboratively in a psychologically safe environment to grow a superb organisation to work in and attract new talent. 
Who Should Attend and Why?
Who? 
All people in HR and Training/L&D. People from various levels who will have volunteered and been identified as motivated to drive the organisation-wide development required to succeed. 
Why? 
We should ALL want to help improve our working environment and make our teams feel safe and happy. 
Regardless of who we work with or for, we must all do everything we can to work well together and build and maintain excellent working relationships. 
When we truly understand things from the perspective of others (our Moccasin Approach®), we are far better able to communicate and work with them effectively and efficiently. 
It’s the people in an organisation who make it or break it. They help create positivity or negativity. Do well by your people, and they will do well by you.
Workshop Content
All Phoenix Effect workshops are facilitated by our managing director, Mac Macdonald, who has vast experience helping organisations from all industries of all sizes and sectors. 


We open with our ingredients of Emotional Intelligence (EI).
We then delve into the truth about Organisational Culture (OC) and share our honest thoughts and opinions.
Everyone completes our OC self-assessment in small groups and then shares their thinking to build a starting hit list.
Small group discussions to establish possible solutions to their OC issues?
What causes these issues, and what can we suggest as possible solutions?
How will the fire burn down the old culture, and how will the new culture rise from those ashes and plan the change?
We will discuss our ES2 thinking and see why it is critical to this Phoenix Effect objective.
We discuss “Consequence Conversations” and why they must be used.
We examine our “ARCHWAY Approach”® to understand why it can be used as a health checker.



LENGTH - For more information about duration, please get in touch with us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.
Workshop delivery and venue
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Lapd Solutions Ltd

Employee Engagement

Organisational Skills

Organisational development, Organisational culture, Organisational values, Organisational environment, 

The Phoenix Effect

Introductory daily rate.

Registered charities and non profits only. 

Non profits only. 

<h4 style="color: rgb(12, 46, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(12, 46, 63);">Hello and thank you for joining us.</h4><h4 style="color: rgb(12, 46, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(12, 46, 63);">In this WebWorkshop, you will learn:</h4><ul style="color: rgb(12, 46, 63); box-sizing: border-box;" fr-original-style=" color: rgb(12, 46, 63);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to get everyone home safe every day.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to shift from &lsquo;doing&rsquo; safety to &lsquo;being&rsquo; safe.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to accommodate humans for being human.&nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.</p></li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We run these WebWorkshops in a way which makes the information stick. You will not get an hour of PowerPoint slides, and instead will be taken on a journey through what Compassionate Safety is and what it can achieve.</span></div>

Hello and thank you for joining us.In this WebWorkshop, you will learn:
How to get everyone home safe every day.
How to shift from ‘doing’ safety to ‘being’ safe.
How to accommodate humans for being human.
How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.
We run these WebWorkshops in a way which makes the information stick. You will not get an hour of PowerPoint slides, and instead will be taken on a journey through what Compassionate Safety is and what it can achieve.

Ppwd Consulting

PPWD’s Compassionate Safety approach generates environments that accommodate humans for being human. Our approach aligns personal and organisational mindsets, beliefs and values. In doing so, workplaces are created where people thrive and flourish.

PPWD Compassionate Safety WebWorkshop

<div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear&hellip;. It is oh so complicated!</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. &nbsp;</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?&nbsp;</p></section></div><a name="Events" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">LENGTH</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">1 Day</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT WORKSHOP START</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Let&#39;s chat and confirm a date.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WORKSHOP DELIVERY</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The best environment for this experience is face-to-face, but we can facilitate this workshop online.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Suitability - Who should attend?</h2><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Who Should Attend and Why?</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>? - Perhaps think of this another way&hellip; who shouldn&rsquo;t attend to ensure we can manage Clean Communication? There&rsquo;s your answer.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And &#39;Values&#39;, that&rsquo;s a whole other story.</p></section></div><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Workshop Content</h2><section fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Using the &#39;Moccasin Approach&#39;&reg; to clean our personal and organisational communication</li><li fr-original-style="" style="box-sizing: border-box;">LaPD&rsquo;s Communication Cycle and what we must consider. (Can you work out what the ? represent above?</li><li fr-original-style="" style="box-sizing: border-box;">Accountability and Responsibility raises its head in Communication. It has to.</li><li fr-original-style="" style="box-sizing: border-box;">Bias, unconscious bias and its impacts on our communication.</li><li fr-original-style="" style="box-sizing: border-box;">The conundrum of communicating with others and their styles (The TRAP).</li><li fr-original-style="" style="box-sizing: border-box;">How would my perfect Manager/Leader communicate with me?</li><li fr-original-style="" style="box-sizing: border-box;">Nonverbal communication (body language), rapport, Clean Communication.</li><li fr-original-style="" style="box-sizing: border-box;">Negative communication can go viral (Self-Fulfilling Prophecy).</li><li fr-original-style="" style="box-sizing: border-box;">Reflections, findings and goals (individual and team).</li><li fr-original-style="" style="box-sizing: border-box;">Meeting our workshop objectives by listing five areas for development.</li></ul></section></div><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Workshop delivery and venue</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This workshop is usually one day in duration, and it focuses solely on how we communicate with each other.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</p></section></div></div></div></div></div></div></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div>

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face.
But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated!
This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. 
This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment.
If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it? 





LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who Should Attend and Why?
Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can attain Clean Communication? There’s your answer.
Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story.
Workshop Content
Using the 'Moccasin Approach'® to clean our personal and organisational communication
LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above?
Accountability and Responsibility raises its head in Communication. It has to.
Bias, unconscious bias and its impacts on our communication.
The conundrum of communicating with others and their styles (The TRAP).
How would my perfect Manager/Leader communicate with me?
Nonverbal communication (body language), rapport, Clean Communication.
Negative communication can go viral (Self-Fulfilling Prophecy).
Reflections, findings and goals (individual and team).
Meeting our workshop objectives by listing five areas for development.
Workshop delivery and venue
This workshop is usually one day in duration, and it focuses solely on how we communicate with each other.
It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation.
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Communication

Workplace Communication

Communication Skills

Communicating Effectively

Introductory rate

Non profits

<div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">Our Leadership and Management programmes are not just off-the-shelf solutions. They are tailor-made to fit your unique organisation and its specific needs and environment, ensuring every attendee&#39;s sense of relevance and personalisation.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">They include many aspects of our stand-alone workshops, so you can pick and mix the ingredients you want to effect the change you wish to see from the outcomes.&nbsp;</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">We thread your values into our programme to ensure they are inculcated through every workshop and into the minds of all attendees. This helps embed them into everyday thinking and ensures everyone knows why they are critical to your organisation&#39;s success.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">We extend a warm invitation to all Leaders and Managers, irrespective of their hierarchical position or role, to attend this programme. This inclusivity is a testament to our belief that everyone, from the executive team to the newly promoted Manager or Leader, plays a crucial role in your organisation&#39;s success by using the same principles when managing and leading their people.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">Our workshops do not sugarcoat the truth. We say what we mean to ensure clarity and recognition of why the ingredients matter. We do not pick out individuals, we do not embarrass, and many discussions are conducted in groups of three. Those groups then come together to share their thoughts and opinions and learn from each other. This ensures that all voices are heard, all ideas considered, and all challenges shared and addressed as a committed organisation.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">Accountability and responsibility feature in our sessions. Our facilitator is accountable and responsible for ensuring professionalism and honesty; we expect the same from all participants. You are investing in them; in return, they will invest with commitment, effort and diligence.</span></p><p align="center" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">&ldquo;If you stop trying to please others and just do the right thing,</span></strong></p><p align="center" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">with authenticity, transparency, and integrity,</span></strong></p><p align="center" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(32, 56, 100); box-sizing: border-box;" fr-original-style=" color: rgb(32, 56, 100);">you will win the hearts and minds of those about you organically.&rdquo;</span></strong></p></section></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a name="Events" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">LENGTH</span></strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">7to 10 months (Usually one workshop per month).&nbsp;</span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT PROGRAMME START</strong></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Let&#39;s chat and confirm a date.</span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROGRAMME DELIVERY</strong></span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">In Person only at your company or a venue (hotel, conference centre) of your choice.&nbsp;</span></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><hr style="color: rgb(33, 33, 33); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 33, 33);"><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Suitability - Who should attend?</span></h2><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Who Should Attend and Why?</span></h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>? - All those who lead or manage others and those who will be in the near future (the next 12 months) unless you already have an aspiring leaders programme.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>? - Most people interested in such a programme are reading this because they already know why it is critical. More often than not, you are trying to decide who to talk to about it.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Those who know people know how different we all are, how political shenanigans cause havoc with open and honest conversations, how people are too afraid to speak out, and how trust is desperately sought after but sadly not yet present. They also know that all this needs &#39;fixing.&#39; At LaPD Solutions, it&rsquo;s what we do.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Organisations that realise their most important resource is their people will also realise they must invest in them to ensure consistency, lived values, and behavioural excellence. <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Only</strong> then will they attain the best possible success and profit margin.</span></p></section></div><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></span><div fr-original-style="" style="box-sizing: border-box;"><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Programme Content (to be designed from your specific needs)</span></h2><section fr-original-style="" style="box-sizing: border-box;"><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">What is Emotional Intelligence (EI).&nbsp;</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">EI Self Assessment.&nbsp;</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Our Moccasin Approach&reg; and our EI Tree&reg;.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Models of Leadership and designing our perfect leader and manager.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Building &amp; Maintaining Trust.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">My Impact on Others.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">What is inclusive Leadership?</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Equality, Equity, Diversity and Inclusion.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Bias and Unconscious bias.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Groups vs Teams and how they differ.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Delegation and our Delegation Matrix.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Saying &#39;No&#39;&hellip; (the right way).</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">The neuroscience behind decision-making.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Silo/Collaborative working - Approaching change.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">What is a failure, and why do we fear failure so much?</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Organisational Culture, our Values.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Words versus actions!</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">A &#39;People Strategy&#39; - why have one?</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Performance Management - design it.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">The Colleague Engagement Ladder.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Courageous conversations and how to manage them.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Boosting our self-confidence and self-esteem.</li><li style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Psychological safety; emotional security/safety &ndash; ES2</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="caret-color: rgb(71, 85, 119);">See an example of one of our programmes by </span><a href="https://www.lapd.solutions/example-ei-based-leadership-and-management-programmes.html" target="_blank" rel="noopener noreferrer" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="caret-color: rgb(71, 85, 119); color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="caret-color: rgb(71, 85, 119); color: rgb(44, 130, 201);">clicking here</span></a><span style="caret-color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="caret-color: rgb(71, 85, 119);">.</span></div></section></div><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></span><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style="color: rgb(33, 33, 33);"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);"> </span></h2><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Programme delivery and venue</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(71, 85, 119); box-sizing: border-box;" fr-original-style="color: rgb(71, 85, 119);">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</span></p></section></div></div></div></div></div></div></div></div>

Our Leadership and Management programmes are not just off-the-shelf solutions. They are tailor-made to fit your unique organisation and its specific needs and environment, ensuring every attendee's sense of relevance and personalisation.
They include many aspects of our stand-alone workshops, so you can pick and mix the ingredients you want to effect the change you wish to see from the outcomes. 
We thread your values into our programme to ensure they are inculcated through every workshop and into the minds of all attendees. This helps embed them into everyday thinking and ensures everyone knows why they are critical to your organisation's success.
We extend a warm invitation to all Leaders and Managers, irrespective of their hierarchical position or role, to attend this programme. This inclusivity is a testament to our belief that everyone, from the executive team to the newly promoted Manager or Leader, plays a crucial role in your organisation's success by using the same principles when managing and leading their people.
Our workshops do not sugarcoat the truth. We say what we mean to ensure clarity and recognition of why the ingredients matter. We do not pick out individuals, we do not embarrass, and many discussions are conducted in groups of three. Those groups then come together to share their thoughts and opinions and learn from each other. This ensures that all voices are heard, all ideas considered, and all challenges shared and addressed as a committed organisation.
Accountability and responsibility feature in our sessions. Our facilitator is accountable and responsible for ensuring professionalism and honesty; we expect the same from all participants. You are investing in them; in return, they will invest with commitment, effort and diligence.
“If you stop trying to please others and just do the right thing,
with authenticity, transparency, and integrity,
you will win the hearts and minds of those about you organically.”




LENGTH - For more information about duration, please get in touch with us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who Should Attend and Why?
Who? - All those who lead or manage others and those who will be in the near future (the next 12 months) unless you already have an aspiring leaders programme.
Why? - Most people interested in such a programme are reading this because they already know why it is critical. More often than not, you are trying to decide who to talk to about it.
Those who know people know how different we all are, how political shenanigans cause havoc with open and honest conversations, how people are too afraid to speak out, and how trust is desperately sought after but sadly not yet present. They also know that all this needs 'fixing.' At LaPD Solutions, it’s what we do.
Organisations that realise their most important resource is their people will also realise they must invest in them to ensure consistency, lived values, and behavioural excellence. Only then will they attain the best possible success and profit margin.
Programme Content (to be designed from your specific needs)
What is Emotional Intelligence (EI).
EI Self Assessment.
Our Moccasin Approach® and our EI Tree®.
Models of Leadership and designing our perfect leader and manager.
Building & Maintaining Trust.
My Impact on Others.
What is inclusive Leadership?
Equality, Equity, Diversity and Inclusion.
Bias and Unconscious bias.
Groups vs Teams and how they differ.
Delegation and our Delegation Matrix.
Saying 'No'… (the right way).
The neuroscience behind decision-making.
Silo/Collaborative working - Approaching change.
What is a failure, and why do we fear failure so much?
Organisational Culture, our Values.
Words versus actions!
A 'People Strategy' - why have one?
Performance Management - design it.
The Colleague Engagement Ladder.
Courageous conversations and how to manage them.
Boosting our self-confidence and self-esteem.
Psychological safety; emotional security/safety – ES2
See an example of one of our programmes by clicking here.
 
Programme delivery and venue
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Business Leadership

Leadership Skills

Women In Leadership

Employee Management

Delegation

Leadership and Management development, Leadership training, management training, Leadership development

Leadership and Management Programmes

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><span style="color: rgb(var(--color_19)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_19));">Online workshops to e</span>xplore the indicators and impact of workplace bullying at an organisational level. Consider strategies and actions that can be taken to improve conduct and culture.</p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: var(--text);">WHAT YOU&#39;LL LEARN...</p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">How conduct drives culture&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">External influences on organisations&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Internal indicators of bullying&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Impact at an organisational level&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Failures in current approaches&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Systemic and process driven bullying&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Focus on prevention using the 3Rs Model of Dynamic Conduct Change&trade;&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Recognising behaviours and exposure at an individual level&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Resolution through early interventions&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Recovery - what to consider for individuals and organisations</li></ul><div fr-original-style="" style="box-sizing: border-box;">Delegates will benefit from attending the Bullying Awareness programme prior to attending this event.</div></div>

There’s no quick fix to the prevention of workplace bullying and harassment. With the prevention duty on employers, it’s time to look at a multi-disciplinary, risk management approach that reaches far beyond the assumption that it’s an HR problem, and helps you address the causes at the root.
We'll explore the indicators and impact of workplace bullying at an organisational level, and consider strategies and actions that can be taken to improve conduct and culture.
We'll explore:
External & regulatory influences for change
Failures in current approaches to addressing bullying and harassment
Impact at an organisational level
Focus on prevention using the 3Rs Model of Dynamic Conduct Change™
How conduct drives culture
Systemic and process driven bullying
Recognising behaviours and exposure 
Identifying cross-functional areas of risk for bullying & harassment
Resolution through early interventions
Recovery - what to consider for individuals and organisations
Delegates will benefit from attending the Bullying Awareness programme prior to attending this event.

Conduct Change Ltd

Sexual Harassment

Behaviour Change

Strategic Planning

Emotional Wellbeing

Risk Management

Harassment

Change Management

Intervention

Anti Bullying

Business Strategy

People Management

Strategic Interventions for Workplace Bullying Prevention
There’s no quick fix to the prevention of workplace bullying and harassment. With the prevention duty on employers, it’s time to look at a multi-disciplinary, risk management approach that reaches far beyond the assumption that it’s an HR problem, and helps you address the causes at the root.

Strategic Interventions for Workplace Bullying Prevention

This workshop/course introduces people (of any industry or position) to Emotional Intelligence (EI).
We ask you to complete a short EI self-assessment questionnaire to take away and use for your personal development.
We then introduce the ingredients of EI and chat about why they are essential, what they aim to achieve, and why they are critical to “clean” communication across the whole organisation.
We ask you to consider our Moccasin Approach® and our EI Tree® and why they are tools for the future success of internal and external communication.
We link EI to organisational culture and the inherent responsibility we all have to make our workplace culture the type that retains our people, attracts great people to join our organisation, and is a culture that we are proud to talk about because it is truly lived (not just a flag-waving exercise). 
We look at Empathy, how it works, why it is different from sympathy, and how we must all use it in our daily communication with others.
We discuss how personal styles and preferences (even bias) are critical to everyday communication.
We examine the word trust and discuss its meaning, how we can gain and maintain it, and why consistency is one of our favourite words regarding the element of trust.
We ask you to consider our thinking around 'Change Champions' and Best Practice Managers' to help create high-performing teams and cross-team collaboration and support. 



LENGTH - For more information about duration, please get in touch with us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who? 
Everyone you employ, including your associate or external consultants.
Why? 
Every person needs to understand how EI works, what it takes to get it right, why it is essential and how it helps anyone develop new, better and more meaningful relationships.
The ultimate goal of EI is to create the best possible working relationships and Psychological Safety so that we can communicate "cleanly" without worrying about getting in trouble for sharing our thoughts and opinions.
By the way, EI is just as powerful at home, socially, and with our children. We can add Socratic questions to the mix to help us impact others' thinking.

Content
'Belief creates reality' and 'Creating reality out of possibility.'
The EI Tree®
Values, behaviours, ES2, and creating saboteurs!
How our Moccasin Approach® thinking helps us understand the world of others and cater for differences.
Our ARCHWAY Approach® thinking around Responsibility - Accountability – Duty of Care.
EI Self-assessment - The ingredients of EI.
The empathy stool and the types of empathy.
EI and how it helps 'Change Champions' and 'BPM’s'
Reflections, thoughts, findings and goals (individual and team).
Workshop delivery and venue
This Workshop is usually one day in duration but can be a two-day event with group and individual case study work to allow discussions about the various thoughts we all have about EI.
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.
 

Emotional Intelligence (EQ)

Emotional Intelligence, EQ, EI, Moccasin Approach, Moccasin Manager, 

Emotional Intelligence and Me (EI & Me)

Registered charities and non profits only.

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This course offers an overview of the organisational culture theories and practices to enable the learner to appreciate the interplay of Human Resources and organisational culture. <br />
<p>After the successful completion of this lecture, you will be able to understand the following:</p>
<ul>
<li>Organisational structure and culture.</li>
<li>Culturally led theoretical models.</li>
<li>Hofstede's Cultural Dimensions.</li>
<li>Edgar Schein's Cultural Model.</li>
<li>Charles Handy's Four Types Of Culture.</li>
<li>Culture of an organisation.</li>
<li>Interrelationships between human resource activities and culture.</li>
</ul>
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All MSBM courses are accredited by the relevant partners and awarding bodies.  Please refer to MSBM accreditation in about us for more details.
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There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.<br /><br /><br />The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience.<br /><br /><br />
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<li>CEO, Director, Manager, Supervisor</li>
<li>Strategy Specialist</li>
<li>Human Resource Manager</li>
<li>Training Manager</li>
<li>Talent Manager</li>
<li>People Development Specialist</li>
<li>Learning and Development Manager</li>
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<h5>Average Completion Time</h5>
<p>2 Weeks</p>
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<h5>Accreditation</h5>
<p>1 CPD Hour</p>
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<h5>Level</h5>
<p>Advanced</p>
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<h5>Start Time</h5>
<p>Anytime</p>
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<h5>100% Online</h5>
<p>Study online with ease.</p>
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<h5>Unlimited Access</h5>
<p>24/7 unlimited access with pre-recorded lectures.</p>
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<h5>Low Fees</h5>
<p>Our fees are low and easy to pay online.</p>
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