Description

Are you looking to enhance your Help Desk Technician skills? If yes, then you have come to the right place. Our comprehensive course on Help Desk Technician will assist you in producing the best possible outcome by mastering the Help Desk Technician skills.

The Help Desk Technician course is for those who want to be successful. In the Help Desk Technician course, you will learn the essential knowledge needed to become well versed in Help Desk Technician.

Our Help Desk Technician course starts with the basics of Help Desk Technician and gradually progresses towards advanced topics. Therefore, each lesson of this Help Desk Technician course is intuitive and easy to understand.

Why would you choose the Help Desk Technician course from Compliance Central:

Lifetime access to Help Desk Technician course materials

Full tutor support is available from Monday to Friday with the Help Desk Technician course

Learn Help Desk Technician skills at your own pace from the comfort of your home

Gain a complete understanding of Help Desk Technician course

Accessible, informative Help Desk Technician learning modules designed by experts

Get 24/7 help or advice from our email and live chat teams with the Help Desk Technician

Study Help Desk Technician in your own time through your computer, tablet or mobile device

A 100% learning satisfaction guarantee with your Help Desk Technician Course

Help Desk Technician

Curriculum Breakdown of the Help Desk Technician Course

Course Outline:

Module 01: Managing Interoffice Calls and Voicemail

Module 02: Aspects of Phone Etiquette

Module 03: Business Telephone Skills

Module 04: Building Rapport Over the Phone

Module 05: Inbound and Outbound Calls

Module 06: Active Listening and Managing Tough Callers

Module 07: Mail Services and Shipping

Module 08: Intra Organisation Dealings

Module 09: Problem Solving over the Phone

Module 10: Record Keeping and Filing Systems

Module 11: Business Writing Skills

Module 12: Organisational Skills

Module 13: Communication Skills

Module 14: Customer Relationship Management

Module 15: Effective Planning and Scheduling

Module 16: Invoicing/Petty Cash

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Help Desk Technician course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Help Desk Technician. It is also great for professionals who are already working in Help Desk Technician and want to get promoted at work.

Requirements

To enrol in this Help Desk Technician course, all you need is a basic understanding of the English Language and an internet connection.

Career path

IT Support Specialist: £20,000 to £35,000 per year

Service Desk Analyst: £22,000 to £38,000 per year

Technical Support Engineer: £25,000 to £45,000 per year

Customer Support Specialist: £20,000 to £35,000 per year

Help Desk Supervisor: £28,000 to £45,000 per year

Network Support Technician: £25,000 to £40,000 per year

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited PDF Certificate

CPD Accredited Hard Copy Certificate

Hard copy certificate - £10.79

CPD Accredited Hard Copy Certificate

Delivery Charge:

Inside the UK: Free

Outside of the UK: £9.99 each

Course Images

Help Desk Technician - Technical Support and Customer Service

By Compliance Central

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