* Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail * Workplace Attendant Console and One-X Attendant Console * One-X Portal and Video Soft phone / One X Communicator * One-X Mobile/ Preferred Mobile * IX Workplaces and Mobile App * Agent and CMS Supervisor * ASA – Avaya Site Administrator Tool * AACC Administrator, Supervisor and Agent
* Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail * One X Communicator * One-X Mobile * IX Workplace Desktop and Mobile App * Web Conferencing Collaboration * System Administration Training up to Release 11 * Voicemail Pro Administration Training * ACCS Agent, Supervisor and Administration Training * XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting
* All i-series handsets & 90 series handsets and Voicemail * UCE/UCS Softphone * UCE/UCS Mobile Apps iOS & Android * iPECS ONE Softphone & Mobile Apps iOS & Android * Phonelink * User Web Portals (Cloud and UCP) * Cloud Manager Web Portal/UCP Admin tool * Cloud and UCP Attendant Consoles * iCalls (Tollring) Call Centre product
Keeping your vision alive
Difficult Conversations
Are you requiring additional training to support your or your teams skills but can't see what you need in our advertised training courses? Then get in touch to design training/teambuilding specific to you or your team. How does it work? * A free 30 minute consultation to discuss what you would like to achieve from a bespoke training course. * A written proposal of what training may look like along with costings is emailed to you within 3 days of the initial consultation. * If the proposal is agreed, then a date and time is agreed with both parties. * Trainings can be delivered on a one to one basis, or with small - large groups. Recent bespoke training have been delivered covering topics such as Communication Customer service Time Management Delegation What does professionalism look like? Prices start from £75.00. Contact us directly to organise bespoke training.
Early Years Room Leader Training.
Belonging & Connection
Successful Teams
Being a Mentor in the Early Years