Name: Medical Receptionist
Price: 25 GBP
Availability: InStock

<p><strong>Hotel Management : Hotel Management Online Training</strong></p><p>This comprehensive Hotel Management course has been designed to provide you with a thorough understanding of the hospitality industry and equip you with the skills needed to manage and operate a successful hotel.</p><p>This Hotel Management course will help you to learn about the different departments of hotel management, including reception, housekeeping, hiring and training in hotel management, catering system, marketing and advertising, and hospitality quality assurance systems. With this Hotel Management course, you will also gain an understanding of revenue management, customer service, and the importance of maintaining a positive reputation.</p><p><strong>Learning Outcomes</strong></p><p>By the end of the Hotel Management: Hotel Management course, learners will be able to:</p><ul><li>Basic knowledge of Hotel Management</li><li>Responsibilities of a receptionist</li><li>How to hire staff and train them</li><li>Responsibilities of a housekeeper</li><li>Impact of the hotel industry in the tourism sector</li><li>Marketing techniques for hotels</li><li>Several types of menu and catering systems</li><li>The effect of electronic service on hospitality management</li></ul><p>Through a series of interactive modules of this Hotel Management course, you will learn how to effectively manage staff, handle customer complaints, and develop marketing strategies that attract new business. You will also gain valuable insights into industry trends and emerging technologies that are transforming the way hotels operate.</p><p>At the end of the Hotel Management course, you will have the knowledge and skills needed to succeed in a variety of roles within the hospitality industry, from hotel management to event planning to tourism and travel. Enrol in this Hotel Management course now and start your journey towards a rewarding career in Hotel Management!</p><p><strong>Main Course:</strong> Hotel Management</p><p><strong>Free Courses:</strong></p><ul><li><strong>Course 01:</strong> Level 5 Hospitality Management</li><li><strong>Course 02:</strong> Level 5 Diploma in Travel &amp; Tourism</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Hotel Management : Hotel Management course]</strong></p> <p><strong>Hotel Management: Hotel Management Training</strong></p><p><strong>Industry Experts Designed this Hotel Management course into 11 detailed modules.</strong></p><p><strong>Assessment Method of Hotel Management : Hotel Management</strong></p><p>After completing each module of the Hotel Management: Hotel Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Hotel Management<br /></strong></p><p>After completing the MCQ/Assignment assessment for this Hotel Management: Hotel Management course, you will be entitled to a Certificate of Completion from Training Tale.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Hotel Management : Hotel Management Online Training</strong></p><p>The online Hotel Management: Hotel Management course is intended for students who want to pursue professions in hotel management. A hotel management course is particularly beneficial for learners who currently have a position in the hotel business and wish to advance their career in hotel management.</p><p>This Hotel Management: Hotel Management course suits students, recent grads, and job seekers. The course is also appropriate for anybody interested in hotel management and those who are already working in this industry and want to improve their knowledge and skills.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Hotel Management: Hotel Management</strong></p><p>There are no specific requirements for this diploma in Hotel Management: Hotel Management course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Hotel Management : Hotel Management Online Training</strong></p>
                        </div>

Training Tale

Tourism Management

Hospitality & Catering

Hospitality Management

Hotel Management

Hospitality & Tourism

Hospital Management

Level 5 Diploma in Hotel Management

General Admission

<p><strong>Supply Chain Management: Supply Chain Management Online</strong></p><p>Through this Supply Chain Management: <strong>Supply Chain Management</strong> UK course, you will gain a solid understanding of the importance of effective supply chains for modern businesses and learn how to manage inventory, transport and delivery, procurement, production, and delivery efficiency. Learn the duties of the job as a professional supply chain manager and earn a certificate in supply chain management that could improve your career opportunities!</p><p><strong>Learning Outcomes of Supply Chain Management Course</strong></p><p>After completing this Level 7 Advanced Diploma in Supply Chain Management, learner will be able to:</p><ul><li>Understand principles of supply chain management</li><li>Gain a thorough understanding of customer service: The ultimate goal of supply chain management</li><li>Understand global supply chain management</li><li>Understand emerging technology in supply chain management</li></ul><p><strong>Special Offers of this Supply Chain Management Course</strong></p><ul><li>This Supply Chain Management Course includes a <strong>FREE PDF Certificate</strong>.</li><li><strong>Lifetime access</strong> to this Supply Chain Management Course</li><li>Instant access to this Supply Chain Management: Supply Chain Management Course</li><li><strong>Get FREE Tutor Support</strong> from Monday to Friday in this Supply Chain Management: Supply Chain Management Course</li></ul><p><strong>Main Course: Level 7 Diploma in Supply Chain Management</strong></p><p><strong>Gift Courses Included With Supply Chain Management Course</strong></p><ul><li><strong>Course 01: </strong>Logistics Management Diploma</li><li><strong>Course 02: </strong>Level 7 Diploma in Operations Management</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Supply Chain Management </strong><strong>Course]</strong></p> <p><strong>Supply Chain Management: Supply Chain Management Online</strong></p><p><strong>This Supply Chain Management course consists of 13 modules.</strong></p><p>Industry Experts Designed this <strong>Supply Chain Management</strong> course into 13 detailed modules.</p><p><strong>Assessment Method of Supply Chain Management</strong></p><p>After completing each module of the Supply Chain Management: Supply Chain Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Supply Chain Management</strong></p><p>After completing the MCQ/Assignment assessment for this Supply Chain Management: Supply Chain Management course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Supply Chain Management: Supply Chain Management Online</strong></p><p>This Supply Chain Management: Supply Chain Management is ideal for anyone interested in pursuing a career in supply chain management.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Supply Chain Management: Supply Chain Management Online</strong></p><p>Students who intend to enrol in this Supply Chain Management: Supply Chain Management course must meet the following requirements:</p><ul><li>Supply Chain Management: Good command of the English language</li><li>Supply Chain Management: Must be vivacious and self-driven</li><li>Supply Chain Management: Basic computer knowledge</li><li>Supply Chain Management: A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Supply Chain Management: Supply Chain Management Online</strong></p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Procurement & Supply

Logistics Management

Supply Chain Management

Supply chain management (SCM)

Diploma in Management Studies (DMS)

Certified Supply Chain Professional (CSCP)

Supply Chain Management & Logistics Management

<p>Are you looking to enhance your Secretary skills? If yes, then you have come to the right place. Our comprehensive course on Secretary Skills will assist you in producing the best possible outcome by mastering the Secretary Skills skills.</p><p>The Secretary Skills course is for those who want to be successful. In the Secretary Skills course, you will learn the essential knowledge needed to become well versed in Secretary Skills.</p><p>Our Secretary Skills course starts with the basics of Secretary Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Secretary Skills course is intuitive and easy to understand.</p><p><strong>Why would you choose the Secretary Skills course from Compliance Central:</strong></p><ul><li>Lifetime access to Secretary Skills course materials</li><li>Full tutor support is available from Monday to Friday with the Secretary Skills course</li><li>Learn Secretary Skills skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Secretary Skills course</li><li>Accessible, informative Secretary Skills learning modules designed by experts</li><li>Get 24/7 help or advice from our email and live chat teams with the Secretary Skills</li><li>Study Secretary Skills in your own time through your computer, tablet or mobile device.</li><li>A 100% learning satisfaction guarantee with your Secretary Skills Course</li></ul><p><strong> Secretary Skills </strong></p><p><strong>Curriculum Breakdown of the Secretary Skills Course</strong></p><p><strong>Course Outline:</strong></p><ul><li>Module 1: Introduction to Personal Assistant</li><li>Module 2: Business Telephone Skills</li><li>Module 3: Representing Your Boss and Company</li><li>Module 4: Mail Services and Shipping</li><li>Module 5: Travel Arrangements</li><li>Module 6: Organising Meeting and Conferences</li><li>Module 7: Time Management</li><li>Module 8: Record Keeping and Filing Systems</li><li>Module 9: Business Writing Skills</li><li>Module 10 :Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Professional Conduct and Ethics</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Secretary Skills course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Secretary Skills. It is also great for professionals who are already working in Secretary Skills and want to get promoted at work.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Secretary Skills course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Administrative Assistant: £18,000 to £25,000 per year</li><li>Office Manager: £25,000 to £35,000 per year</li><li>Executive Assistant: £25,000 to £40,000 per year</li><li>Personal Assistant: £20,000 to £35,000 per year</li><li>Office Administrator: £18,000 to £25,000 per year</li><li>Communications Coordinator: £22,000 to £30,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><p>Inside the UK: Free</p><p>Outside of the UK: £9.99 each</p></div>

                        </div>

Compliance Central

Secretary - Office Administration and Communication Course

<p>Ecommerce Marketing course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Ecommerce Marketing course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p> <p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p> <p>The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.</p> <p><strong>Key Features of the Ecommerce Marketing Course :</strong></p> <ul> <li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>*** Additional Gifts ***</strong></p> <p><strong>Free Life coaching Course</strong></p> <p><strong>*** (Offer Ends Soon) ***</strong></p><p><strong>Course Curriculum</strong></p> <p>The detailed curriculum outline of our Ecommerce Marketing course is as follows:</p> <p><strong>***Ecommerce Marketing***</strong></p> <ul> <li>Module 01: Introduction to Electronic Commerce</li><li>Module 02: E-Commerce Strategy and Implementation</li><li>Module 03: Customer Service</li><li>Module 04: Products, Brands, and Services</li><li>Module 05: Content Planning and Production</li><li>Module 06: Use of Social Networks</li><li>Module 07: Marketing</li><li>Module 08: Creating an Engaging User Experience</li><li>Module 09: Transaction Management</li><li>Module 10: E-Commerce Analytics</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses, including this Ecommerce Marketing course<strong>, </strong> are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Ecommerce Marketing course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p> <p><strong>Assessment</strong></p> <p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone with a knack for learning new skills can take this Ecommerce Marketing course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Ecommerce Marketing: Strategies for Online Business Success Course

<p>Unlock your potential in the dynamic world of retail with our comprehensive course, "Retail Management: Mastering Sales, Supply Chain, and Logistics." Gain the skills and knowledge to excel in every aspect of retail operations. Our bundle covers everything from strategic planning and effective sales techniques to optimising supply chains and managing logistics.</p><p>Our courses are developed by industry experts and dive deep into retail strategy, buying, pricing, consumer behaviour, and more. Learn how to navigate the ever-evolving retail management landscape and stay ahead of the competition. With modules on store management, multi-channel selling, and brand management, you'll be equipped to create exceptional customer experiences in retail management.</p><p><strong>Get 6 CPD Accredited Courses with 6 Free PDF Certificates worth £24! Offer Valid for a Limited Time!! So Hurry Up and Enrol Now!!!</strong></p><ul><li><strong> Course 01: </strong>Retail Management Diploma</li><li><strong> Course 02: </strong>Strategic Planning for Sales and Marketing</li><li><strong> Course 03: </strong>Sales Skills</li><li><strong> Course 04: </strong>Supply Chain Management</li><li><strong> Course 05: </strong>Certificate in Purchasing and Procurement</li><li><strong> Course 06: </strong>Transport And Logistics</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the fundamentals of effective retail management strategies and operations.</li><li>Gain retail management knowledge and skills in retail buying, merchandising, and pricing.</li><li>Develop expertise in supply chain management within the retail management industry.</li><li>Master the art of sales, customer service, and consumer behaviour in a retail management setting.</li><li>Develop strategic planning skills for effective sales and marketing.</li><li>Acquire essential sales skills to enhance customer engagement and satisfaction.</li><li>Gain proficiency in supply chain management to optimise retail management operations.</li><li>Obtain a certificate in purchasing and procurement for efficient inventory management and cost control.</li></ul><p><strong>Description:</strong></p><p><strong> The Complete Guide to Corporate Governance </strong></p><p><strong>Curriculum Breakdown of the The Complete Guide to Corporate Governance Bundle</strong></p><p><strong> Curriculum Breakdown of Retail Management Diploma </strong></p><ul><li><strong>Module 01: </strong>Introduction<strong><br /></strong></li><li><strong>Module 02: </strong>Strategy<strong><br /></strong></li><li><strong>Module 03: </strong>Retail Buying and Merchandising<strong><br /></strong></li><li><strong>Module 04: </strong>Retail Pricing<strong><br /></strong></li><li><strong>Module 05: </strong>Supply Chain Management in Retailing<strong><br /></strong></li><li><strong>Module 06: </strong>The Sales Process and Dealing with Customers at the Checkout<strong><br /></strong></li><li><strong>Module 07: </strong>Importance of Consumer Behaviour<strong><br /></strong></li><li><strong>Module 08: </strong>Taking Trends and Targeting Customers Effectively<strong><br /></strong></li><li><strong>Module 09:</strong> The Importance of Communicating with Customers<strong><br /></strong></li><li><strong>Module 10: </strong>Choosing a Retail Location<strong><br /></strong></li><li><strong>Module 11: </strong>Retail Psychology<strong><br /></strong></li><li><strong>Module 12: </strong>Negotiate the Right Deal with Suppliers<strong><br /></strong></li><li><strong>Module 13: </strong>Develop Store Security Procedures<strong><br /></strong></li><li><strong>Module 14: </strong>Management Skills for Leading Your Team<strong><br /></strong></li><li><strong>Module 15: </strong>Selling in Multiple Channels<strong><br /></strong></li><li><strong>Module 16: </strong>Retail Brand Management<strong><br /></strong></li><li><strong>Module 17: </strong>Health &amp; Safety for Retail Stores<strong><br /></strong></li><li><strong>Module 18: </strong>Consumer Rights Act</li></ul><p><strong> Curriculum Breakdown of Strategic Planning for Sales and Marketing </strong></p><ul><li><strong>Module 01: </strong>An Introduction to Strategic Planning<strong><br /></strong></li><li><strong>Module 02: </strong>Development of a Strategic Plan<strong><br /></strong></li><li><strong>Module 03:</strong> Strategic Planning for Marketing<strong><br /></strong></li><li><strong>Module 04: </strong>Strategic and Marketing Analysis<strong><br /></strong></li><li><strong>Module 05:</strong> Internal Analysis<strong><br /></strong></li><li><strong>Module 06: </strong>External Analysis<strong><br /></strong></li><li><strong>Module 07: </strong>Market Segmentation, Targeting and Positioning<strong><br /></strong></li><li><strong>Module 08: </strong>Approaches to Customer Analysis<strong><br /></strong></li><li><strong>Module 09: </strong>Approaches to Competitor Analysis</li></ul><p><strong> Curriculum Breakdown of Sales Skills </strong></p><ul><li><strong>Module 01: </strong>Introduction to Sales<strong><br /></strong></li><li><strong>Module 02: </strong>Sales Growth<strong><br /></strong></li><li><strong>Module 03: </strong>Sales Hypnosis<strong><br /></strong></li><li><strong>Module 04: </strong>Sales Presentation<strong><br /></strong></li><li><strong>Module 05: </strong>Sales and Marketing</li><li><strong>And More.....</strong></li></ul><p><strong> Curriculum Breakdown of Supply Chain Management </strong></p><ul><li><strong>Module 01: </strong>An overview of Supply Chain Management<strong><br /></strong></li><li><strong>Module 02: </strong>Role of logistics of Supply Chain<strong><br /></strong></li><li><strong>Module 03: </strong>Customer Response Principles and Systems<strong><br /></strong></li><li><strong>Module 04: </strong>Supply Chain System and Principles<strong><br /></strong></li><li><strong>Module 05: </strong>Global Supply Chain Operations</li><li><strong>And More.....</strong></li></ul><p><strong> Curriculum Breakdown of Certificate in Purchasing and Procurement </strong></p><ul><li>Supply Chain Basics</li><li>Role of Procurement in an Organisation</li><li>The Purchasing Cycle</li><li>Purchasing Toolkits</li><li>Managing Competitive Bids</li><li>And More.....</li></ul><p><strong> Curriculum Breakdown of Transport And Logistics </strong></p><ul><li><strong>Module 01: </strong>Introduction to Logistic Management<strong><br /></strong></li><li><strong>Module 02: </strong>Planning Framework for Logistics<strong><br /></strong></li><li><strong>Module 03: </strong>Supply Chain Management<strong><br /></strong></li><li><strong>Module 04: </strong>Logistics Management and Organisation<strong><br /></strong></li><li><strong>Module 05: </strong>Sourcing, Purchasing, and Procurement</li><li><strong>And More.....</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        60 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Retail Management: Mastering Sales, Supply Chain, and Logistics course is designed for individuals who are interested in pursuing a career in the retail industry and aspire to develop comprehensive skills in sales, supply chain management, and logistics. It is suitable for aspiring retail managers, sales professionals, supply chain coordinators, purchasing and procurement specialists, and individuals seeking to enhance their knowledge and expertise in the retail sector.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Jobs related to this Retail Management: Mastering Sales, Supply Chain, and Logistics course in the UK:</p><ul><li>Retail Store Manager - £25,000 to £45,000 per year.</li><li>Sales Representative - £20,000 to £30,000 per year plus commission.</li><li>Supply Chain Coordinator - £25,000 to £35,000 per year.</li><li>Purchasing and Procurement Specialist - £30,000 to £40,000 per year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>6 CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Each CPD Accredited Hardcopy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hardcopy Certificate</strong><br /><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Retail Management: Mastering Sales, Supply Chain, and Logistics

<p>ð <strong>Unlock Your Potential with the Shift Supervisor Course!</strong> ð</p><p>Are you ready to take your career to the next level? Introducing the Shift Supervisor Course, your gateway to success in the dynamic world of leadership and management. ð</p><p> </p><p><strong>Benefits of Taking the Shift Supervisor Course:</strong></p><p>ð¹ <strong>Develop Leadership Skills</strong>: Learn how to effectively lead a team, delegate tasks, and motivate others to achieve their best. Gain insights into communication strategies, conflict resolution techniques, and decision-making processes that will empower you to excel as a leader.</p><p>ð¹ <strong>Enhance Operational Efficiency</strong>: Discover proven methods for optimizing workflow, managing resources, and implementing best practices to streamline operations. By mastering the art of efficient resource allocation and process improvement, you'll be equipped to drive productivity and maximize results.</p><p>ð¹ <strong>Foster a Positive Work Environment</strong>: Cultivate a culture of collaboration, respect, and accountability within your team. Explore strategies for building trust, fostering employee engagement, and promoting a healthy work-life balance. As a Shift Supervisor, you'll play a pivotal role in creating a supportive and inclusive workplace where everyone can thrive.</p><p>ð¹ <strong>Advance Your Career</strong>: With the Shift Supervisor Course under your belt, you'll be well-positioned to pursue exciting opportunities for career advancement. Whether you're aiming for a promotion within your current organization or seeking new challenges elsewhere, the leadership skills and practical knowledge you'll gain from this course will set you apart from the competition.</p><p>ð¹ <strong>Stay Ahead of the Curve</strong>: In today's fast-paced business environment, continuous learning is key to staying relevant and adaptable. The Shift Supervisor Course provides you with the latest insights, trends, and best practices in leadership and management, ensuring that you're always one step ahead of the curve.</p><p> </p><p><strong>Who is this for?</strong></p><p>The Shift Supervisor Course is perfect for aspiring leaders, current supervisors, and anyone looking to take on greater responsibilities in their professional life. Whether you're in retail, hospitality, manufacturing, healthcare, or any other industry where leadership skills are essential, this course will empower you to succeed.</p><p> </p><p><strong>Career Path</strong></p><p>Upon completing the Shift Supervisor Course, a world of exciting opportunities awaits you. As a certified Shift Supervisor, you'll be qualified to take on a variety of leadership roles, including:</p><p>ð¹ Shift Manager: Oversee daily operations and manage a team of employees to ensure smooth and efficient service delivery. ð¹ Department Supervisor: Lead a specific department within an organization, such as sales, customer service, or production, and drive performance improvements. ð¹ Team Leader: Inspire and motivate team members to achieve their goals, foster collaboration and innovation, and contribute to overall organizational success.</p><p> </p><p>With your newfound leadership skills and expertise, you'll be well-equipped to climb the corporate ladder and achieve your career aspirations.</p><p>Don't miss out on this opportunity to invest in yourself and your future success. Enroll in the Shift Supervisor Course today and embark on a transformative journey toward becoming a confident, capable, and respected leader in your field. ð</p><p> </p><p><strong>FAQ (Frequently Asked Questions) for Shift Supervisor Course</strong></p><p><strong>Q1: What is the role of a shift supervisor?</strong></p><p>A shift supervisor plays a pivotal role in overseeing operations during their designated shift. They are responsible for managing and directing the activities of the team, ensuring adherence to company policies and procedures, and maintaining a safe and productive work environment. Additionally, shift supervisors often handle customer inquiries or complaints, address any issues that may arise, and coordinate with other departments or shifts as needed.</p><p><strong>Q2: What skills are essential for a shift supervisor?</strong></p><p>Effective communication, leadership, and problem-solving skills are essential for a shift supervisor. They must be able to communicate clearly with team members, delegate tasks efficiently, and resolve conflicts or issues that may arise during their shift. Strong organizational skills are also crucial for prioritizing tasks and ensuring that operations run smoothly.</p><p><strong>Q3: How can I excel as a shift supervisor?</strong></p><p>To excel as a shift supervisor, it's important to lead by example and demonstrate professionalism and competence in all aspects of the role. Building strong relationships with team members, providing clear direction and support, and actively seeking opportunities for improvement are key strategies for success. Additionally, staying updated on industry trends and best practices can help you stay ahead and adapt to changing circumstances.</p><p><strong>Q4: What challenges might a shift supervisor face?</strong></p><p>Shift supervisors may encounter various challenges in their role, including managing a diverse team, navigating unexpected issues or emergencies, and balancing competing priorities. Additionally, maintaining morale and motivation among team members, especially during busy or stressful periods, can be a challenge. However, with effective communication, problem-solving skills, and a proactive approach, many of these challenges can be overcome.</p><p><strong>Q5: Is there any specific training or certification required to become a shift supervisor?</strong></p><p>While specific requirements may vary depending on the industry and organization, many employers prefer candidates with previous supervisory experience or relevant training. Some companies may provide internal training programs for aspiring shift supervisors, covering topics such as leadership, conflict resolution, and operational procedures. Additionally, obtaining certifications related to management or leadership can demonstrate your commitment to the role and enhance your qualifications. It's advisable to check with individual employers or industry standards for any specific requirements.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Financial Management for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Financial Management for Duty Managers</h5></div><div>
<span>
00:00													</span>
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Module 2 Leadership and Team Management</h4><div><div><ul><li><div>
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Module 4 Essential Skills for Duty Managers</h4><div><div><ul><li><div>
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Essential Skills for Duty Managers</h5></div><div>
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Module 5 Communication Skills for Duty Managers</h4><div><div><ul><li><div>
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Communication Skills for Duty Managers</h5></div><div>
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Compete High

Shift Supervisor

<p>Over the past year, many things have changed in the world, not the least of which is the arrival of covid-19 in the UK. We've all found it difficult to adjust to the new normal, but how is it affecting estate agents, and what does it mean if you want to buy, rent, sell, or move into a home in the UK?</p> <p>Estate brokers are now more crucial than ever in a world where moving, buying, and selling things appear very different than they did a year ago. With the current climate and continued uncertainty in the world, an estate agent has never been more important when selling or buying a home than it is now.</p> <p>This Real Estate Agent Online Training is designed to equip individuals with the necessary skills and knowledge to become successful estate agents. This Real Estate Agent Diploma is CPD Accredited. Completing this real estate agent training course is a great way to get a head start in the real estate industry.</p> <p>This course covers a range of topics, such as property law, marketing, finance, customer service, and negotiation skills. It also includes modules on the latest technology and industry trends. With this estate agent online diploma course, individuals will be able to understand the different aspects of the real estate industry and be able to provide their clients with the best advice.</p> <p><strong>Learning Outcomes</strong></p> <ul> <li>Become familiar with the fundamentals of the real estate industry</li><li>Learn the legal requirements of a real estate agent</li><li>Develop effective communication and negotiation skills</li><li>Understand the principles of marketing and how to apply them to real estate</li><li>Learn how to use technology to market properties</li><li>Develop an understanding of the financial aspects of real estate transactions</li><li>Understand how to build relationships with clients</li><li>Learn how to conduct property inspections and appraisals</li><li>Get a better understanding of the local real estate market</li></ul> <p><strong>This bundle includes the following courses:</strong></p> <ul> <li><strong>Course 01: </strong>Real Estate Agent</li><li><strong>Course 02: </strong>Property Marketing and Negotiation</li><li><strong>Course 03: </strong>Property Law, Taxation &amp; VAT</li></ul> <p><strong>Key Features</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Real Estate Agent Diploma course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>Enrol now in this Real Estate Agent Diploma course to excel!</strong></p><p>Real Estate Agent Diploma is highly valued in the real estate industry and can open many doors for those with it. With the proper knowledge and skills, individuals can become successful estate agents and make a good living in the estate agency field.</p> <p><strong>How You will be Benefited from </strong>Real Estate Agent Diploma<strong> Bundle</strong></p> <p>All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market.</p> <p><strong>Accreditation</strong></p> <p>All of our courses included in this Real Estate Agent Diploma bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Real Estate Agent Diploma course, you will immediately be sent digital certificates for the bundle courses.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>There are various ways to become an estate agent, and it's crucial to remember that in the UK, no degree or other certification is legally required. As a result, anyone with the right talents can advance in the real estate business. But It is recommended that you begin your career in real estate by developing your skills and qualifications.</p> 
                        </div><h2>
        
        <div>Requirements</div>
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                        <div id="requirements">
                             <p>There are no formal requirements for this bundle courses to be enrolled.</p> 
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        <div>Career path</div>
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                        <div id="career_path">
                             <ul> <li>Conveyancer &amp; Lettings Agent</li><li>Estate Agent</li><li>Property Manager</li><li>Lettings Negotiator</li><li>Property Valuer</li></ul>  
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        <div>Certificates</div>
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                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
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            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Real Estate Agent Diploma Course

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				<p><span>An office administrator's role includes organising meetings, managing databases, receiving and directing visitors, and more. It requires a great deal of expertise to carry out this long list of responsibilities. But don't worry, the Complete Office Administration Online Course is here to equip you with all the essential skills to prosper as an office admin. </span></p><p><span>In this extensive Complete Office Administration Online Course, you will be able to improve your communication skills. You will acquire excellent organisational skills. This curriculum includes lessons on bookkeeping and payroll management. It will enrich your skills in financial planning and budgeting. Step-by-step, you will be able to conquer all the skills to provide adequate admin support. </span></p><p><span>Whether you are already a professional or wishing to pursue a career in the admin sector, this course is the perfect package to learn how to balance your responsibilities. Join the course to gear up with all the admin skills and prepare for a cherishable career.</span></p>					</div>
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			<h2>After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9!</h2>		</div>
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			<h2>This course is accredited by <b>Continuing Professional Development (CPD)</b>. It is a recognised independent accreditation service.</h2>		</div>
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			<h2>Enrol today and learn something new with iStudy.</h2>		</div>
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			<h2>You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.</h2>		</div>
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iStudy UK

Office Skills & Productivity

Business Administration

Office Skills

Office Management

Office Administration

Business Admin

Complete Office Administration Online Course

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							<p><span>By enroling in Clerical Assistant, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Clerical Assistant course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Clerical Assistant course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Clerical Assistant Program.</span></p><p><span>So enrol in our Clerical Assistant course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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							<p><span>Enroling in this Clerical Assistant course can improve your Clerical Assistant perspective, regardless of your skill levels in the Clerical Assistant topics you want to master. If you're already a Clerical Assistant expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Clerical Assistant insights that will help you make the most of your time. This Clerical Assistant course will act as a guide for you if you've ever wished to excel at Clerical Assistant.</span></p>						</div>
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							<ul><li><span>After successfully completing the Clerical Assistant Course, you will receive a </span><b>FREE PDF Certificate </b><span>as evidence of your newly acquired abilities.</span></li><li><span>Lifetime access to the whole collection of Clerical Assistant learning materials.</span></li><li><span>Online test with immediate results</span></li><li><span>Enroling in the course has no additional cost.</span></li><li><span>You can study and complete the Clerical Assistant course at your own pace.</span></li><li><span>Study for the Clerical Assistant course using any internet-connected device, such as a computer, tablet, or mobile device.</span></li></ul>						</div>
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							<p><span>This Clerical Assistant course is a great place to start if you're looking to start a new career in Clerical Assistant field. This training is for anyone interested in gaining in-demand Clerical Assistant proficiency to help launch a career or their business aptitude. </span></p>						</div>
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			<h2>Requirements</h2>		</div>
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							<p><span>The Clerical Assistant course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Clerical Assistant, without any fuss.</span></p>						</div>
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							<p><span>This Clerical Assistant training will assist you develop your Clerical Assistant ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Clerical Assistant professional story and personalise your path to a new career. Furthermore, developing this Clerical Assistant skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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				<h3>
	<span>Course Curriculum</span>
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					<td>Representing Your Boss and Company</td>
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					<td><span><i></i> 00:36:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Mail Services and Shipping</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Time Management</td>
					<td> </td>
					<td><span><i></i> 00:37:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:42:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:48:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

NextGen Learning

Clerical Assistant Course

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				<h3><strong>Medical Receptionist Overview</strong></h3><p>Imagine yourself as the friendly face welcoming patients, the organized whiz behind a smooth-running clinic, and the trusted guardian of confidential information. As a medical receptionist, you'll play a vital role in the healthcare world, making a difference every day while building a fulfilling career. Ready to embark on this exciting journey? Our Medical Receptionist course equips you with the essential skills and knowledge to thrive in this dynamic field.</p><p>This comprehensive course will teach you everything you need to know to become a successful medical receptionist, including how to schedule appointments, maintain medical records, and handle confidential information. You'll also learn about the medical terminology and jargon that you'll need to know to communicate effectively with patients and medical professionals.</p><h3><strong>Learning Outcomes</strong></h3><p>By the end of this course, you will be able to:</p><ul><li>Schedule appointments and manage patient records</li><li>Understand and use medical terminology and jargon</li><li>Maintain confidentiality in a medical environment</li><li>Handle billing and insurance claims</li><li>Provide customer service to patients and medical professionals</li><li>Use information technology to support medical practices</li></ul><p><b>Why You Should Choose</b><b> Medical Receptionist</b></p><ul><li><span>Lifetime access to the course</span></li><li><span>No hidden fees or exam charges</span></li><li><span>CPD Accredited certification on successful completion</span></li><li><span>Full Tutor support on weekdays (Monday - Friday)</span></li><li><span>Efficient exam system, assessment and instant results</span></li><li><span>Download Printable PDF certificate immediately after completion</span></li><li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li><li><span>Improve your chance of gaining professional skills and better earning potential.</span></li></ul><h3><b>Who is this Course for?</b></h3><p><b>Medical Receptionist </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p><p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p><h3><b>Requirements</b></h3><p><span>Our</span><b> Medical Receptionist</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p><h3><b>Career Path</b></h3><p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p>					</div>
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					<td colspan="4">Medical Receptionist</td>
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					<td colspan="4">Module 1: Introduction to Medical and Clinical Administration</td>
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					<td>Introduction to Medical and Clinical Administration</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td colspan="4">Module 2: Organise Schedules</td>
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					<td>Organise Schedules</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 3: Maintaining Medical Records</td>
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					<td>Maintaining Medical Records</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 4: Effective Filing Systems in Medical Offices</td>
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					<td>Effective Filing Systems in Medical Offices</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
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					<td colspan="4">Module 5: Confidentiality in a Medical Environment</td>
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					<td>Confidentiality in a Medical Environment</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
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					<td colspan="4">Module 6: Controlling Stocks and Supplies</td>
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					<td>Controlling Stocks and Supplies</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
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					<td colspan="4">	Module 7: Medical Jargon and Terminology</td>
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					<td>Medical Jargon and Terminology</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 8: Maintaining Workplace Safety</td>
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					<td>Maintaining Workplace Safety</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Module 9: Information Technology in Health Care</td>
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					<td><i></i></td>
					<td>Information Technology in Health Care</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Module 10: Medical (Clinical) Coding and Billing</td>
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					<td><i></i></td>
					<td>Medical (Clinical) Coding and Billing</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
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					<td colspan="4">Module 11: Legal aspects and Ethics</td>
				</tr>
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					<td><i></i></td>
					<td>Legal aspects and Ethics</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
				</tbody></table>

Medical Receptionist

Medical Transcription

Receptionist

Medical Assistant

Medical Secretary

Hotel Receptionist

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<p>The job market in the UK has been through a significant amount of turbulence over the last year, mainly due to the pandemic and recent war. As a result, finding a suitable niche in this highly competitive job market has become more challenging.</p><p>So to cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.</p><p>Our Customer Service Representative package, with the latest digital study materials and innovative learning method, will give you in-depth knowledge of this domain. You will dive deep into the core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.</p><p>As Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skill. Therefore, to make your career journey a successful one, we designed this bundle as a one-stop solution for you.</p><p><strong>This 20-in 1 Ultimate Customer Service Representative bundle consists of the following Courses:</strong></p><ul><li>Course 01: Retail Management</li><li>Course 02: Certificate in Purchasing and Procurement</li><li>Course 03: Supply Chain Management</li><li>Course 04: Merchandising</li><li>Course 05: Visual Merchandising Diploma</li><li>Course 06: Operations Management</li><li>Course 07: Product Management</li><li>Course 08: Digital Product Management</li><li>Course 09: Facilities Management Diploma</li><li>Course 10: Strategic Business Management - Online Diploma Course</li><li>Course 11: Business Intelligence Analyst Course</li><li>Course 12: Customer Relationship Management</li><li>Course 13: Store Assistant</li><li>Course 14: Fundamentals of Business Analysis</li><li>Course 15: Strategic Planning and Analysis for Marketing</li><li>Course 16: Commercial Management</li><li>Course 17: Sales Skills</li><li>Course 18: Financial Management</li><li>Course 19: Purchase Ledger</li><li>Course 20: Business Plan</li></ul><p><strong>Additionally, you will get 5 other career-guided courses in this Customer Service Representative bundle:</strong></p><ul><li>Course 01: Career Development Plan Fundamentals</li><li>Course 02: CV Writing and Job Searching</li><li>Course 03: Interview Skills: Ace the Interview</li><li>Course 04: Video Job Interview for Job Seekers</li><li>Course 05: Create a Professional LinkedIn Profile</li></ul><p><strong><em>So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this </em>Customer Service Representative<em> bundle</em>.</strong></p><p><strong>Learning Outcomes of Customer Service Representative bundle </strong></p><p>This career-oriented bundle will help you to</p><ul><li>Gain the ability to excel in the role of Customer Service Representative</li><li>Know your responsibilities as Customer Service Representative and convey your experience to others</li><li>Gain excellent interpersonal and communication skills</li><li>Know the pros and cons of working as Customer Service Representative</li><li>Adhere to the regulations around this area</li><li>Gain time and risk management skills to ensure efficiency</li><li>Manipulate technological advancement to become more effective</li><li>Maintain moral standards and set an example for your peers</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Customer Service Representative bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Retail Management</strong> ) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
As a Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skills. Therefore, to make your career journey a successful one, we designed this Customer Service Representative bundle as a one-stop solution for you.
To cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.
Our Customer Service Representative package, with the latest digital study materials and innovative learning methods, will give you in-depth knowledge of this domain. You will dive deep into the Customer Service Representative core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.
This 20-in-1 Ultimate Customer Service Representative bundle consists of the following Courses:
Course 01: Retail Management
Course 02: Certificate in Purchasing and Procurement
Course 03: Supply Chain Management
Course 04: Merchandising
Course 05: Visual Merchandising Diploma
Course 06: Operations Management
Course 07: Product Management
Course 08: Digital Product Management
Course 09: Facilities Management Diploma
Course 10: Strategic Business Management - Online Diploma Course
Course 11: Business Intelligence Analyst Course
Course 12: Customer Relationship Management
Course 13: Store Assistant
Course 14: Fundamentals of Business Analysis
Course 15: Strategic Planning and Analysis for Marketing
Course 16: Commercial Management
Course 17: Sales Skills
Course 18: Financial Management
Course 19: Purchase Ledger
Course 20: Business Plan



Learning Outcomes of Customer Service Representative Bundle:
This career-oriented Customer Service Representative bundle will help you to
Gain the ability to excel in the role of Customer Service Representative
Know your responsibilities as a Customer Service Representative and convey your experience to others
Gain excellent interpersonal and communication skills
Know the pros and cons of working as a Customer Service Representative
Adhere to the regulations around this area
Gain time and risk management skills to ensure efficiency
Manipulate technological advancement to become more effective
Maintain moral standards and set an example for your peers



Why Choose this Customer Service Representative Bundle?
FREE Customer Service Representative CPD-accredited certificate
Get a free student ID card with Customer Service Representative training (£10 applicable for international delivery)
Lifetime access to the Customer Service Representative course materials
The Customer Service Representative program comes with 24/7 tutor support
Get instant access to this Customer Service Representative course
Learn Customer Service Representative training from anywhere in the world
The Customer Service Representative training is affordable and simple to understand
The Customer Service Representative training is entirely online
So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Customer Service Representative bundle.



Who is this Customer Service Representative course for? 
Anyone from any background can enrol in this Customer Service Representative bundle.



Requirements 
This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.



Career path 
Having this Customer Service Representative expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates 
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Representative) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Customer Service

Customer Service Representative Diploma

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

Loughborough

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			<p>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.</p>
			<div><i></i> 2 x 3 Hour Sessions</div>
			<div><i></i>  £450.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.<br /></span></h4>
<h4><span>Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.<br /></span></h4>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h4>Programme Outcome</h4>
<ul>
<li>Customers feel engaged &amp; informed throughout the whole journey</li>
<li>Customers <i>feel important</i></li>
<li>Reduces complaints</li>
<li>Increases compliments</li>
<li>Help you win more business</li>
<li>Increases recommendations and profitable customer conversations</li>
<li>Improves external perception of your business</li>
<li>Makes it a better place to work</li>
<li>Colleagues feel important and even more confident in their roles</li>
<li>Great Customer Service drives great Customer Experience</li>
</ul>
<h4>Duration</h4>
<p>The programme is made up of 2 x 3-hour virtual modules or 1 day in person</p>
<h4>Programme content</h4>
<ul>
<li>Introduction and Welcome - We are all part of the same journey - what does this mean to you</li>
<li>What do we mean by Customer service and how this links to the customers experience?</li>
<li>In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset</li>
<li>Its not what you say, it is what <b><i>you say and do </i></b>- bringing Customer Service to life by 'Being It'</li>
<li>The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal &amp; external customers</li>
<li>Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey</li>
<li>Being on the front foot - what does this mean and how can we demonstrate this to our customers</li>
<li>Engaging with our customers, when, how often, why &amp; about what</li>
<li>Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.</li>
<li>Follow up coach to support the business in implementing this important skill as required</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

<p><em>Master Customer Service &amp; CRM</em><em> - delight your customers using great customer care and benefit from lifelong loyalty and referrals</em></p><p>Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yoursâ¦.But guess what - it's not! Customer Service &amp; CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.</p><p>With Apex Learning online Customer Service &amp; CRM course, you can learn the fundamental elements of Customer Service &amp; CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service &amp; CRM program to the highest level.</p><p>The Customer Service &amp; CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service &amp; CRM. So go ahead and give your career in expert Customer Service &amp; CRM a solid boost by accessing professional and helpful learning from Apex Learning today.</p><p><strong>This Customer Service &amp; CRM Training s Bundle Consists of the following Premium courses: </strong></p><p><strong>Courses are included in this Customer Service &amp; CRM Training s Bundle?</strong></p><ul><li>Course 01: Sales and Marketing Skills Level 3</li><li>Course 02: Customer Relationship Management</li><li>Course 03: Know Your Customer (KYC)</li><li>Course 04: Leadership &amp; Management Diploma</li><li>Course 05: Risk Management Level 7</li><li>Course 06: Retail Management Level 5</li><li>Course 07: Effective Communication Skills</li><li>Course 08: Performance Management</li><li>Course 09: Quality Management</li><li>Course 10: Time Management</li></ul><p>Enrol now in Customer Service &amp; CRM To advance your career, and use the premium study materials from Apex Learning.</p><p>The Customer Service &amp; CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service &amp; CRM Expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Customer Service &amp; CRM Bundle Certificates after completion:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li></ul><ul><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        105 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There is no experience or previous qualifications required for enrolment on this Customer Service &amp; CRM. Our course suitable for students, of all academic backgrounds.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Customer Service &amp; CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p>There is no time limit for completing this Customer Service &amp; CRM course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Customer Service &amp; CRM expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Service Skills Complete Training</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.
With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.
The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.
This Customer Service & CRM Training Bundle Consists of the following Premium courses: 
Course 01: Sales and Marketing Skills Level 3
Course 02: Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Leadership & Management Diploma
Course 05: Risk Management Level 7
Course 06: Retail Management Level 5
Course 07: Effective Communication Skills
Course 08: Performance Management
Course 09: Quality Management
Course 10: Time Management
Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.



Why Choose this Customer Service Bundle?
FREE Customer Service & CRM CPD-accredited certificate
Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery)
Lifetime access to the Customer Service & CRM course materials
The Customer Service & CRM program comes with 24/7 tutor support
Get instant access to this Customer Service & CRM course
Learn Customer Service & CRM training from anywhere in the world
The Customer Service & CRM training is affordable and simple to understand
The Customer Service & CRM training is entirely online



Description:
The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.
Customer Service & CRM Bundle Certificates after completion:
PDF Certificate: Free (Previously it was £9.99*11 = £109)
Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)



Who is this Customer Service course for? 
There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds.



Requirements 
Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.



Career path 
Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Customer Service & CRM Diploma - CPD Certified

<p>Did you know that 86% of customers are willing to pay more for great customer service? In today's competitive business environment, exceptional customer service is no longer a luxury but a necessity. That's where our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>comes in.</p><p>Quality Licence Scheme is a leading accreditation body that ensures our courses meet the highest industry standards. When you enrol in our bundle, you'll not only receive training that is recognised by employers, but you'll also receive <strong>10 Hard Copy QLS Certificates</strong> upon completion of each course. These certificates will attest to your knowledge and skills, helping you stand out in a crowded job market.</p><p>But that's not all. Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>includes a range of career-guided courses designed to equip you with the skills and knowledge needed to excel in customer service management. From communication skills to managing customer complaints, our courses cover all aspects of customer service management.</p><p>In addition, our bundle includes courses that are relevant to today's business environment. You'll learn how to manage remote teams, navigate virtual communication channels, and build a customer-centric culture in your organisation. These skills are essential in today's digital age, where customers expect a seamless experience across all touchpoints.</p><p>By enrolling in our <strong>Customer Service Manager - QLS Endorsed Bundle</strong>, you'll gain the knowledge to succeed in a customer service management role. Whether you're starting your career or looking to upskill, our courses will provide you with a competitive edge in the job market.</p><p>Don't miss out on this opportunity to enhance your career prospects. Enrol now and take the first step towards becoming a customer service management expert.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a comprehensive understanding of customer service management principles and best practices.</li><li>Master the communication skills required to interact with customers and team members effectively.</li><li>Gain knowledge of customer relationship management tools and techniques to enhance customer satisfaction.</li><li>Learn how to identify and prevent money laundering and terrorist financing.</li><li>Understand the fundamentals of marketing and how they relate to customer service management.</li><li>Develop the confidence and self-esteem needed to excel in a customer service management role.</li><li>Receive career coaching to help guide your professional development and achieve your goals.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>is a comprehensive training program that includes 10 QLS Endorsed courses designed to prepare you with the knowledge needed to excel in customer service management. You'll learn how to deliver exceptional customer service, manage teams, and create a customer-centric culture within your organisation.</p><p>The bundle includes courses such as the <strong>Customer Service Advisor Course</strong>, which covers the essential skills required to provide excellent customer service. You'll learn how to communicate effectively with customers, resolve complaints, and build long-term relationships.</p><p>Other courses, such as the <strong>Anti-Money Laundering (AML) Training</strong> and <strong>Know Your Customer (KYC)</strong> course, will help you understand the legal and regulatory frameworks surrounding money laundering and terrorist financing. You'll gain knowledge of the key regulations and compliance requirements, as well as best practices for preventing financial crime.</p><p>The <strong>Marketing Fundamentals</strong> course will provide you with an overview of the key marketing principles and how they relate to customer service management. You'll learn how to identify and understand your target audience, develop marketing strategies, and measure the success of your campaigns.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Customer Service Advisor Course</li><li><strong>Course 02:</strong> CRM</li><li><strong>Course 03:</strong> Phone-Based Customer Service</li><li><strong>Course 04:</strong> KYC</li><li><strong>Course 05:</strong> Anti-Money Laundering (AML) Training</li><li><strong>Course 06:</strong> Complete Communication Skills Master Class for Life</li><li><strong>Course 07:</strong> Public Speaking Training</li><li><strong>Course 08:</strong> Marketing Fundamentals</li><li><strong>Course 09:</strong> Career Coaching</li><li><strong>Course 10:</strong> The Unstoppable Self-Confidence &amp; High Self-Esteem Blueprint</li></ul><p><strong>Certificate:</strong></p><p>The <strong>Quality Licence Scheme </strong>ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, <strong>QLS Endorsed</strong> courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious <strong>QLS Certificate</strong> for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking to enhance their career prospects in customer service management</li><li>Professionals looking to upskill and expand their knowledge in customer service management</li><li>Business owners and entrepreneurs who want to improve customer satisfaction and loyalty</li><li>Anyone interested in pursuing a career in customer service management</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol <strong>Customer Service Manager - QLS Endorsed Bundle</strong>.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Manager: £24,000-£50,000 per year</li><li>Customer Relationship Manager: £30,000-£60,000 per year</li><li>Sales Manager: £30,000-£65,000 per year</li><li>Marketing Manager: £25,000-£60,000 per year</li><li>Compliance Manager: £30,000-£65,000 per year</li><li>Operations Manager: £30,000-£65,000 per year</li><li>Business Development Manager: £30,000-£65,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Student ID Card</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Imperial Academy

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Customer Service Manager - QLS Endorsed Bundle

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					<div><p>For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.<br />Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!</p><p>Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.</p></div>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
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                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
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					<td colspan="4"><strong>Module 1: Six Critical Elements	</strong></td>
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					<td>Six Critical Elements</td><td><span>🕐 00:29:00</span></td>
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					<td colspan="4"><strong>Module 2: Understanding Leadership and  Five Practices of Leadership</strong></td>
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					<td>Understanding Leadership and Five Practices of Leadership</td><td><span>🕐 00:22:00</span></td>
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Skill Up

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows

Customer Service Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Providing excellent service to your customers over the phone is a skill that can set you apart from your competitors and boost your reputation. In this Phone-Based Customer Service course, you will learn how to communicate effectively, build rapport, handle difficult callers, and solve problems over the phone. You will also learn how to use customer relationship management tools, follow phone etiquette rules, and measure your service performance.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will help you distinguish between poor and excellent customer service, enabling you to provide the best possible service. You&#39;ll find out how to maximise sales opportunities, improve customer loyalty, and present your company in a favourable light. Furthermore, you will acquire the expertise to handle various caller types, including those who may be angry, impatient, or confused, along with mastering the management of interoffice calls and voicemail messages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is suitable for anyone who wants to improve their phone-based customer service skills and gain a recognized qualification in this field.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Learning Outcome of Phone-Based Customer Service &nbsp; &nbsp;&nbsp;</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn the principles and practices of effective customer service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain skills and confidence in communicating with customers over the phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to use customer relationship management tools and strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Acquire techniques for building rapport, handling difficult callers and solving problems</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to manage interoffice calls, voicemail and intra organisation dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to measure and improve customer service performance</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Key Features of the Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A CPD certificate that is recognised worldwide.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A great online learning experience.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interesting and unique online materials and activities.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Expert guidance and support from the field leaders.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Access to the study resources anytime you want.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get a year-long access to the course.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Topics Covered in This Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Introduction to Customer Service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: What&rsquo;s Different about Good Customer Service?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: Customer Relationship Management</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Customer Service Communication Strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: Aspects of Phone Etiquette</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Building Rapport Over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: Inbound and Outbound Calls</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Active Listening and Managing Tough Callers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Managing Interoffice Calls and Voicemail</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Problem Solving over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Intra Organisation Dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 12: Measuring Customer Service</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this course for</span></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is ideal for individuals aspiring to excel in various customer service roles, from representatives to managers. It&#39;s suitable for beginners aiming to enter the customer service field as well as experienced professionals looking to enhance their skills and advance their careers.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No prerequisites; suitable for individuals from any academic background.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Accessible course materials from any internet-enabled device.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">CPD Certificate from Course Gate</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Career path</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Representative</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Call Centre Agent</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Manager</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Care Coordinator</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Relations Officer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Trainer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Telephone Customer Service Associate</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Inbound Sales Representative</span></li></ul></div></section></div>

</div>

Course Gate

Customer Care

Enrol in our comprehensive customer service course suitable for beginners and experienced professionals. Learn essential skills for various roles, from representatives to managers, and advance your career in the dynamic field of customer service.

Phone-Based Customer Service

<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong></h3>
Show that you are committed to providing the absolute best in customer service with this expert training.

This Customer Service for Hospitality course will coach you in customer expectations and offer useful recommendations for displaying outstanding performance.

Any business in the hospitality sector is reliant on its staff, showing consideration and attention to their clients, and you can be taught to embody this protocol. You will learn how to pre-empt requests by customers and to perform tasks diligently. The specific requirements for hygiene and courtesy with catering events are also covered in-depth, alongside the UK legislation that governs events and establishments with hospitality staff.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will I get my certificate?</strong></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this course for?</strong></h3>
There is no experience or previous qualifications required for enrolment on this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Requirements</strong></h3>
Our Customer Service for Hospitality is fully compatible with PC&#39;s, Mac&#39;s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career path</strong></h3>
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc. <h3 fr-original-style="" style="box-sizing: border-box;">Course Curriculum</h3><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1 sections &bull; 12 lectures &bull; 04:28:00 total length</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 01: Introduction to Hospitality Management: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;An Overview of Hotel Industry: 00:18:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Selection and Recruitment in Hospitality Industry: 00:21:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Development and Training in Hospitality Industry: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 05: Management of Front Office Operations: 00:19:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Housekeeping, Engineering and Security Operations: 00:27:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Food and Beverage Operations: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Service Quality in Hospitality Industry: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Marketing in Travel and Tourism Business: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 10: Accounting in Hospitality Industry: 00:26:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Customer Satisfaction: 00:23:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 12: E-Hospitality and Technology: 00:22:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Overview
Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance.
Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff.
This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional.
With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector.



Why Choose this Customer Service Bundle?
FREE Customer Service CPD-accredited certificate
Get a free student ID card with Customer Service training (£10 applicable for international delivery)
Lifetime access to the Customer Service course materials
The Customer Service program comes with 24/7 tutor support
Get instant access to this Customer Service course
Learn Customer Service training from anywhere in the world
The Customer Service training is affordable and simple to understand
The Customer Service training is entirely online



How will I get my Customer Service certificate?
You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate.



Who is this Customer Service course for?
There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.



Requirements
Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.



Career Path
Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.



Course Curriculum
Module One: Who We Are and What We Do - 00:17:00
Module Two: Establishing Your Attitude - 00:12:00
Module Three: Identifying and Addressing Customer Needs - 00:12:00
Module Four: Generating Return Business - 00:14:00
Module Five: In-Person Customer Service - 00:10:00
Module Six: Giving Customer Service over the Phone - 00:12:00
Module Seven: Providing Electronic Customer Service - 00:12:00
Module Eight: Recovering Difficult Customers - 00:15:00
Module Nine: Understanding When to Escalate - 00:14:00

Customer Service for Hospitality

Limited TIme Offer!

<p>Customer service is a critical aspect of any business, as it can make or break the customer's experience. The ability to provide excellent customer service is crucial to retaining customers and generating repeat business. In today's competitive market, it is essential to have employees who possess the necessary skills to provide top-notch customer service. Therefore, investing in customer service training can prove to be highly beneficial for individuals and businesses alike.</p> <p>Our Customer Service bundle provides you with an opportunity to gain valuable knowledge and skills required to succeed in the customer service industry. With three QLS-endorsed courses, five CPD QS-accredited relevant courses, and five career development courses, this bundle is designed to help you excel in your career. Upon completion, you will receive hardcopy certificates for the QLS-endorsed courses, which can be a valuable addition to your resume and demonstrate your expertise to potential employers.</p> <p>So why wait any longer? Enrol in the Customer Service (CRM, KYC &amp; Phone-Based Customer Service) bundle right now!</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Phone-Based Customer Service Training at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in KYC at QLS Level 5</li><li><strong>Course 03:</strong> Diploma in Customer Relationship Management (CRM) at QLS Level 4</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07:</strong> Customer Service - Representative</li><li><strong>Course 08:</strong> Complete Communication Skills Master Class for Life</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also<strong> five guided courses</strong> focused on personal development and<strong> career growth</strong>.</p> <ul> <li><strong>Course 09:</strong> Personal Development</li><li><strong>Course 10: </strong>Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul> <p>By enrolling in this bundle, you can expect to learn the following:</p> <ul> <li>Gain expertise in customer service skills and practices.</li><li>Understand the importance of customer service in business.</li><li>Enhance your communication skills to effectively interact with customers.</li><li>Develop assertiveness and self-confidence to handle challenging situations.</li><li>Learn how to efficiently win customers and retain their loyalty.</li><li>Acquire knowledge of customer relationship management and its applications.</li><li>Expand your career opportunities in the customer service industry.</li></ul> <p><strong>Please Note: </strong>Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our Customer Service bundle is designed to equip you with the necessary knowledge and skills to succeed in the customer service industry. The bundle includes three QLS-endorsed courses covering Phone-Based Customer Service, KYC, and a Diploma in Customer Relationship Management (CRM). These courses are designed by industry experts and cover a wide range of topics, including communication skills, handling difficult customers, customer retention, and CRM strategies.</p> <p>In addition to QLS courses, our bundle includes five CPD QS-accredited relevant courses and five career development courses. These courses cover topics such as patient customer service training, assertiveness and self-confidence development, customer service representation, complete communication skills, and winning customers efficiently.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br />The <strong>Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive <strong>Three QLS Endorsed hard copy certificates</strong>, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This bundle is ideal for:</p> <ul> <li>Individuals looking to start or advance their careers in the customer service industry.</li><li>Customer service representatives and professionals seeking to enhance their skills.</li><li>Business owners and managers who wish to provide their employees with customer service training.</li><li>Anyone who wishes to improve their communication skills and learn how to handle challenging situations effectively.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Upon completion of the courses, you will have the knowledge and skills to pursue many career paths, such as:</p> <ul> <li>Customer Service Representative: £18,000 - £25,000 per year</li><li>Customer Service Manager: £28,000 - £40,000 per year</li><li>Customer Success Manager: £30,000 - £55,000 per year</li><li>Customer Experience Manager: £30,000 - £60,000 per year</li><li>Call Centre Manager: £25,000 - £50,000 per year</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Customer Service (CRM, KYC & Phone-Based Customer Service)

<div> <div>     </div> <div>  <div> <div> <h3><strong>Highlights of the Course</strong></h3> <ul> <li><strong>Course Type:</strong> Online Learning</li> <li><strong>Duration:</strong> <span>1 hour 15 minutes</span></li> <li><strong>Tutor Support:</strong> Tutor support is included</li> <li><strong>Customer Support:</strong> 24/7 customer support is available</li> <li><strong>Quality Training:</strong> The course is designed by an industry expert</li> <li><strong>Recognised Credential:</strong> Recognised and Valuable Certification</li> <li><strong>Completion Certificate:</strong> Free Course Completion Certificate Included</li> <li><strong>Instalment:</strong> 3 Installment Plan on checkout</li> </ul> </div> </div> <div> <div> <hr /> <h3><strong>What you will learn from this course?</strong></h3> <ul> <li>Gain comprehensive knowledge about customer service</li> <li>Understand the core competencies and principles of customer service</li> <li>Explore the various areas of customer service</li> <li>Know how to apply the skills you acquired from this course in a real-life context</li> <li>Become a confident and expert customer service manager</li> </ul> <hr /> <h3><strong>Customer Service</strong></h3> <p>This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.</p> <p>Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.</p> <p>But how is this done?</p> <p>How do you ensure it's consistent across your business? What are the benefits of delivering great customer service?</p> <p>This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.</p> <h3><strong>Who is this Course for?</strong></h3> <p>This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.<br /> Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.</p> <h3><strong>Entry Requirements</strong></h3> <p>This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.</p> <h3><strong>Assessment</strong></h3> <p>This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.</p> <h3><strong>Advance Your Career</strong></h3> <p>This Customer Service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.</p> </div> </div> </div> </div><h3><strong>Recognised Accreditation</strong></h3> <p></p> <p>This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.</p><div> <h3> <span>Course Curriculum</span> </h3> <div> <table> <tbody><tr> <td colspan="4">Module 1: About the Course</td> </tr> <tr> <td colspan="4">Module 2: What is Customer Service</td> </tr> <tr> <td colspan="4">Module 3: The Goals of Great Customer Service</td> </tr> <tr> <td colspan="4">Module 4: Discovering and Understanding Customer Needs</td> </tr> <tr> <td colspan="4">Module 5: Delivering Maximum Levels of Customer Service</td> </tr> <tr> <td colspan="4">Module 6: Making Customers Feel Great From the Start</td> </tr> <tr> <td colspan="4">Module 7: Communication Skills</td> </tr> <tr> <td colspan="4">Module 8: Non-verbal Communication and Body Language</td> </tr> <tr> <td colspan="4">Module 9: Dealing with Customer Complaints</td> </tr> <tr> <td colspan="4">Obtain Your Certificate</td> </tr> <tr> <td><i></i></td> <td> Order Your Certificate of Achievement </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> </tbody></table></div> </div>

2789 Customer Service courses delivered Online