54 CBD courses

Investigate and recognise the role of project sponsor and the importance of the relationship between sponsor and project manager and how this can be improved. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This workshop is designed to investigate, understand and develop the role of the project sponsor. By taking elements of effective governance from the guidance published by the APM (Association for Project Management) and Axelos Managing Successful Programmes, an improved project sponsor capability can be developed. The workshop will also explore the importance of the relationship between sponsor and project manager and how this can be improved. Whilst predominately designed for the project sponsor role, there is provision for a discussion with project manager representatives to agree an action plan to improve the delivery of projects within an organisation. OBJECTIVES  By the end of the course you will be able to: * Describe and commit to the role of the Project Sponsor * Identify the key principles of governance that can contribute to success * Describe the environment in which the projects are delivered * Explain the financial and resource constraints within the project environment * Define the criteria used for project selection * Identify the expectations of key stakeholders and develop a clear communication plan to engage with them * Identify and resolve areas of conflict * Describe the relationship with the Project Manager * Create an effective environment and relationship for project success CONTENT INTRODUCTION * The Project Environment * The Principles of Governance * The background to the training ROLES * The Project Sponsor * The Project Manager * The Project Board SPONSOR RESPONSIBILITIES  * Defining Project Selection Criteria and Prioritisation * Business Case and Justification * Finance and Funding * Resourcing the projects * Stakeholder Engagement * Project Governance * Resolving conflict between stakeholders * Benefits Realisation * Capitalising the lessons learned during project reviews DELIVERING SUCCESS * The relationship with the Project Manager and team * Action Plan for the future The workshop will use case studies drawn from previous client projects, both successful and less successful.

Develop your Project Management skills and fully understand the entire project lifecycle and key activities that need to be done to deliver a successful project outcome. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 days (13 hours) The ability to run a successful project professionally is a valuable transferrable life skill that can enhance your career and opportunities in any industry. Our Principles of Project Management course takes a pragmatic approach to managing a project successfully.  It looks at the entire project lifecycle and key activities that must be done to give a successful project outcome. This course is suitable for anyone who is involved in or about to run a project – either as a full-time project leader/manager or as a part of their role. OBJECTIVES  By the end of the course you will be able to: * Identify 10 key principles for managing a project successfully * Apply a common sense project lifecycle to a project regardless of its size or magnitude * Develop robust project documentation throughout the lifecycle whilst keeping the documents to a minimum * Identify the expectations of key stakeholders and develop a clear communication plan to engage with them * Apply a range of planning and scheduling techniques to help manage the project timeline * Produce realistic estimates to help monitor and control the project costs * Manage key risks and issues associated throughout the project lifecycle * Manage changes through a robust change control process * Manage the Project team through the use of clearly defined Work Packages * Identify and manage key areas of conflict throughout the lifecycle CONTENT INTRODUCTION * Key characteristics of projects v Business as Usual * Definition of Programmes and Portfolios * Project Lifecycles – A structured approach using phases * Reasons why projects fail * 10 principles of successful project management THE CONCEPT (FEASIBILITY) PHASE * Analysing the project context / environment * Stakeholder needs and requirements * Content of a Business Case * Differences between Benefits, Success Criteria, Success Factors and Key Performance Indicators (KPI’s) * Purpose of the Project Brief THE DEFINITION (PLANNING) PHASE * Defining the Scope of a project * Assigning Project roles and responsibilities * Product Breakdown structures and Work Breakdown Structures * Approaches to estimating * Detailed planning using Gantt charts * Critical path analysis * Using project management software – an overview * Constructing a realistic project budgets * Resource allocation and optimisation * Producing a Communication Plan THE IMPLEMENTING (EXECUTION) PHASE * Delegating using a Work Package * Project tracking and reporting * Managing contractors * Controlling changes to the project * Risk and Issues management * Managing conflict between stakeholders THE HANDOVER / CLOSURE PHASE * Measuring project success * Capturing Lessons * Post project review and evaluation * Benefits Realisation * Transferring the deliverable into Business as Usual

Understand the needs and benefits arising from a structured project risk management approach, the process and supporting methods for identifying analysing and responding to risks. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 day (13 hours) Our Project Risk Management course addresses risk management throughout the project lifecycle. This course is designed for project staff, including project leaders, sponsors, project team members, support staff and functional staff involved in project activity. The workshop is especially suited to teams working on bids, feasibility and project start up. The workshop covers the need and benefits arising from a structured project risk management approach, the process and supporting methods for identifying analysing and responding to risks, human behavioural factors affecting risk management performance, and organisational interfaces and governance requirements. OBJECTIVES  By the end of the course you will be able to: * Describe success factors and benefits arising from effective risk management * Explain human behaviour factors affecting risk management * Establish the project context and conduct an initial risk assessment * Define an appropriate strategy and produce a risk management plan * Define risk identification strategies and apply appropriate identification methods * Identify and record important risk information including ownership * Establish risk probability and impact levels; produce probability impact charts and severity time charts * Establish exposure levels and contingency requirements * Explain the principles of quantitative analysis * Define and evaluate response options * Implement effective risk management process control CONTENT Principles of risk management * Terminology * Purpose * Success factors * Benefits and overall process * Human factors that impact on risk management INITIATE * Analyse and determine context factors relevant to risk management * Develop a robust risk management strategy for the life of the project * How to conduct an initial risk assessment and define an outline strategy IDENTIFICATION   * Development of a risk identification strategy * Appropriate methods and their strengths and weaknesse * Determine an appropriate strategy and identify risks in a given case study ANIMATING TEXT * Slide titles * Bullet points * Applying animation to Slide Master ASSESSMENT * Methods commonly used for assessing and prioritising risks * Evaluating exposure and contingency requirement * Demonstration of quantitative methods and exercises to assess risks and contingency levels PLANNING AND IMPLEMENTING RESPONSES * Appropriate methods for responding to risks * Defining implementation and control plans * Assigning ownership * Defining appropriate plans * Conducting net benefits analysis and examining effectiveness MANAGE PROCESS * Organisational interfaces and specific requirements to ensure appropriate controls * Improvements and compliance with governance requirements

Understand what diversity and inclusion is and how to manage it affectively in the workplace. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Diversity and Inclusion in the workplace will help you develop an understanding of why diversity and inclusion is important to a business, what it is and how individuals and teams can work effectively together and harness the power that comes from valuing diversity and promoting inclusion. OBJECTIVES  By the end of the course you will be able to: * Describe why diversity and inclusion is important in teams and organisations * Explain and overcome unconscious bias and other beliefs that cause exclusion and impact the workplace * Recognise your own diversity and understand the value of diversity and inclusion in teams * Develop an Action Plan to create an inclusive work climate CONTENT UNDERSTAND DIVERSITY AND INCLUSION * What the Equality Act 2010 says about diversity * Understanding protected characteristics * Learn how to create an optimum climate to unlock the power of a diverse teams UNDERSTANDING YOURSELF AND UNCONSCIOUS BIAS  * Identify your own unique characteristics and how these could impact your performance * Examine self-limiting beliefs and how these can impact personal performance * Experience how unconscious bias impacts our information gathering, problem solving, judgement and decision making CREATING A DIVERSE AND INCLUSIVE TEAM CLIMATE * Understand the importance of respect, the role of trust and what valuing diversity really means * Apply the ABC Model to the creation of a diverse climate: * Awareness – be alert, self-aware and aware of others * Boundaries – understand how things can go wrong when working with others: boundaries, banter and bullying * Coaching – learn listening and coaching skills to promote inclusion * Create an achievable, personal action plan that can be applied immediately in the workplace to improve diversity, promote teaming and create an inclusive work climate

Learn the key skills to become a Manager in an organisation. How can you get the best from your new team. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 days (13 hours)  This workshop is suitable for those who have recently started their first direct line management role. This is a practical workshop and focusses on understanding the role of a people manager in managing workloads amongst the team, the individuals within their team and getting the best out of the team. OBJECTIVES  * State the key roles and responsibilities of a people manager * Use your time effectively to plan and prioritise your own and the work of others for expedient results * Set objectives that engage those reporting to you * Delegate tasks effectively that motivate the individuals you delegate to * Appreciate how to deal with both good and under-performance Adopt the most appropriate leadership style * Manage the team through its natural development and through times of change Add value to meetings you attend and chair CONTENT ROLES AND RESPONSIBILITIES * Understanding your roles and responsibilities for people management * Management vs Leadership * Action Centred Leadership MANAGING WORKLOADS * How to prioritise the management of tasks, the individuals and the team * Objective setting – how to set objectives and how to engage individuals in their objectives * Practical application on prioritisation and objective setting MANAGING INDIVIDUALS * Delegating tasks and work effectively * Understanding motivation and how best to motivate individuals * Managing performance – the Skill/Will matrix * How to manage good performers * Dealing with under-performance * Goleman’s 6 Leadership styles * Choosing the appropriate leadership style for the right person and situation MANAGING THE TEAM * Understanding team roles and dynamics * How to manage the team as it develops * Team learning and development * Managing teams through times of change * Tips and techniques for focused meetings

There is so much more to this free tool than just creating PDFs.  Learn what else you can do for free. -------------------------------------------------------------------------------- Duration: 2 hours This Adobe Acrobat Reader course looks at the features of the Acrobat Reader tool. Learn how to create PDF and what options you have, complete and sign and mark up PDFs. OBJECTIVES  By the end of the course you will be able to: * Create PDFs from other tools * Complete and sign documents * Mark up PDF documents CONTENT CREATING PDFS * Building PDF documents from Word, Excel and PowerPoint WORKING IN ACROBAT * Home, Tools and Document Views * Using the Navigation Panel and Pane * Floating toolbar and Contextual menus  COMPLETING AND SIGNING DOCUMENTS * Using fill and sign to complete forms * Adding signatures MARKING UP DOCUMENTS * Marking up changes * Using sticky notes * Using the highlighter pen * Adding stamps * Attaching documents and audio

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training.  Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. OBJECTIVES  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings.  By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. CONTENT WHAT IS INFLUENCING AND ASSERTIVENESS? * Sources of power * Influencing skills and choosing the right approach * When to be assertive and alternative behaviours ASSERTIVE BEHAVIOUR * Behavioural styles and their impact on working relationships * Identifying different behaviour types; assertive, aggressive, passive * Building confidence and negotiating a win/win result DEVELOPING SKILLS * Communication skills – the language of influence and communication dynamics * Different influencing techniques and when to use them * The art of saying ‘No’ - having the confidence to challenge * Receiving criticism assertively and assertiveness behaviour analysis * The language of assertion * Meeting skills * Giving and receiving feedback * Dealing with confrontation, aggression and challenges in a confident manner PRACTICAL EXERCISES AND ACTION PLANNING * Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

Gain the insights, tools, and frameworks to make impactful decisions that steer your organisation towards success. Elevate your strategic thinking and drive results -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Strategic decision making is messy, complex and full of uncertainty. These are factors which work against the human mind when it comes to making effective decisions. This course provides delegates with insights into the factors influencing strategic decision making. Using psychometric profiles delegates will learn about their own preferences when making decisions, how to influence others and how to create the ideal conditions for successful strategic decision making. OBJECTIVES By the end of the course you will be able to: * Explain the challenges of VUCA – Volatility, Uncertainty, Complexity & Ambiguous * Use models of Strategic Thinking * Understand the impact of perception, bias and judgement in decision making * Understand personal preferences and approaches to decision making * Speed read other people’s approach to decision making * Use decision making models for strategic thinking * Apply Mindsets, Skillsets and Toolsets for decision making CONTENT THE DECISION LIFESTYLE - PERSONAL PREFERENCES  * Understand the human facts that influence decision making * Understanding personal preferences and approaches to decision making * Understand the impact of Perception, Bias and judgement in decision making * Speed reading others’ approach to decision making FRAMEWORKS TO PROVIDE CONTEXT FOR DECISION MAKING  * Understand the business factors that influence decision making – VUCA * The Cynefin Framework – decision making in complex situations * Understanding which business context you operate in – simple, complicated, complex or chaotic MODELS TO IMPROVE STRATEGIC THINKING  * How to understand yourself better * How to improve your decision making * How to understand others better * How to improve other’s decision making HUMAN CENTRED DECISION MAKING * How to put humans at the centre of your decision making * The art of Creative Problem Solving * Using Design Thinking to reduce human complexity in decision making

Learn effective strategies and leadership skills to thrive in today's remote work landscape. Elevate your team's performance, no matter where they are located. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Remote teams present a specific set of challenges to their managers. Such challenges include communication, task allocation and performance management. This workshop is designed for managers who run teams that spread over more than one location, nationally or internationally, and who wish to find ways to enhance teamworking in these conditions. OBJECTIVES  By the end of the course you will be able to: * Identify key actions to take to manage team performance remotely * Implement a communications plan for use within the team * Allocate tasks to team members to build a culture of teamworking across the different locations * Involve your team members in planning team activities * Use visits to each location to maximum effect CONTENT COMMUNICATION TO ENSURE INCLUSIVITY * How do team members find out the latest news? * Identifying what needs to be known by all * A team communication plan * Effective virtual meetings MANAGE PERFORMANCE FROM A DISTANCE  * Principles of Smart Working * Involving the team in planning activities * Allocating tasks and objectives across the team * Identifying areas of expertise * Deciding key areas of responsibility per location * Identifying, and dealing with, the different levels of performance MAXIMISING TIME IN EACH LOCATION  * Setting the tone of a visit – from ‘inspection’ to ‘social call’ * Considering what team members expect and need from your presence * Identifying what needs to be prepared by the team for your visit * Making contact with your team members while you are there ACTION PLANNING * Identifying and planning next steps

Why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships. The one day session will use professional actors in the afternoon so that you can practice real-life situations involving intercultural challenges. OBJECTIVES  By the end of the course you will be able to: * Understand what makes us different from people from other cultures * Appreciate why we form impressions of other cultures * Use strategies to communicate effectively with those from different cultural backgrounds * Build trust with those we work with from a different cultural background CONTENT INTERCULTURAL CHALLENGES * What challenges do you face with dealing with people from different cultures? * Why do these challenges exist? UNDERSTANDING CULTURE  * What is culture? * Trompenaars’ Model of Culture – what determines our understanding of different cultures CULTURAL THEORIES  * Hall and Hall: * Three Systems of Time * The Importance of Context – Data vs Dialogue * Hofstede – 6 Cultural Dimensions * Trompenaars – 7 Cultural Dimensions * Chart your intercultural business relationships against these dimensions STRATEGIES AND INTERCULTURAL MANAGEMENT * Trompenaar’s 3 step approach – Recognise, Respect, Reconcile * How to foster and maintain trust * Effective intercultural communication strategies PRACTICAL ACTIVITIES * Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.