57 Active Listening courses delivered Live Online

Many leaders and managers working on the front line of inclusion lack emotional support from Local Authority staff or anyone else despite the challenging nature of their work. There is a massive need for active listening, containment and opportunities to problem solve and reflect confidentially with someone trusted. COURSE CATEGORY Peer Support Meeting emotional needs Strategic Work Early Years DESCRIPTION We can tailor make and deliver personalised 1:1 or group support and supervision sessions with a particular focus on emotional support. Many leaders and managers working on the front line of inclusion lack emotional support from Local Authority staff or anyone else despite the challenging nature of their work. There is a massive need for active listening, containment and opportunities to problem solve and reflect confidentially with someone trusted. Some leaders may prefer a group setting for mutual support. We can provide this numbers permitting. Book a set of 3/10/20 sessions or why not set up monthly meetings with a psychologist, head teacher or other suitable practitioner to meet your needs. TESTIMONIALS > Be the first… LEARNING OBJECTIVES 1. Emotional support in a confidential space 2. To listen and offer practical support 3. Joint problem solving around hard issues 4. To build a trusting relationship WHO IS IT FOR ? * Headteachers * Children Centre Managers * Heads of Service * Directors * Early Years Mangers COURSE CONTENT * Active and supportive listening and exploration of named issues * Supportive and safe problem solving * Consultation processes * In groups to use processes such as Circle of Adult [https://inclusive-solutions.com/product/circle-of-adults-live-demo/]s If you liked this you may like: STORY TELLING: STRENGTHENING SKILLS AND KNOWLEDGE OF COMMUNITIES [https://inclusive-solutions.com/training/story-telling-strengthening-skills-and-knowledge-of-communities/]

Duration 1 Days 6 CPD hours This course is intended for Business professionals who are either at the managerial level, or are interested in becoming team leaders will benefit from this course. Overview Determine the roles that a manager must fill on a team, and explore the key areas of personal development. Discover how to detect silent messages through body language and other means of nonverbal communication. You will also bolster your listening skills through active listening. Discover ways of identifying problems, prioritizing problems, and implementing solutions effectively. Empower your workgroup through delegation and coaching. Discover the stages of team development and examine the need for regular team meetings. In this course, students will gain an understanding of the basic fundamentals of becoming an effective manager for their team. 1. DEVELOPING AS A MANAGER * Identify Effective Manager Roles * Develop Personal Skills 2. COMMUNICATING SUCCESSFULLY * Communicate Without Talking * Manage Better by Listening * Assert to Achieve 3. CULTIVATING GREAT TEAMS * Create an Invincible Team * Inspire Team Success * Run Team Meetings * Resolve Conflicts Positively 4. EMPOWERING YOUR WORKGROUP * Delegate For Results * Coach for Achievement * Optimize Staff Performance 5. CREATING SUCCESSFUL SOLUTIONS * Identify and Define the Problem * Determine the Root Cause * Identify a Solution * Implement Solutions Decisively ADDITIONAL COURSE DETAILS: Nexus Humans Effective Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Advanced Listening Skills Workshop for People Leaders, Management, Mental Health First Aiders - 3 Hour Online Workshop

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - UNDERSTANDING CUSTOMER SERVICE * Describe Customer Service Benefits * Recognize the Importance of Internal Customer Service * Identify How Customer Service Benefits You * Excel with Customer Service 2 - IDENTIFYING HOW CUSTOMERS DEFINE THE SUCCESS OF YOUR COMPANY * Recognize Trends in Customer Service * Identify Criteria for Customer Satisfaction 3 - INCREASING CUSTOMER SATISFACTION * Identify Characteristics of the Personal Touch * Create Lasting Positive Impressions on Your Customers 4 - PROVIDING FACE-TO-FACE CUSTOMER SERVICE * Identify Categories of Face-to-Face Contact * Understand the Critical Success Factors in Face-to-Face Customer Service * Identify the Characteristics of Active Listening 5 - PROVIDING REMOTE CUSTOMER SERVICE * Identify Remote Customer Service Communication Channels * Apply Remote Customer Service Best Practices 6 - ENGAGING DIFFICULT CUSTOMERS * Serve Difficult Customers * Manage Angry Customers * Deal with Difficult or Unhelpful Colleagues 7 - INCREASING CUSTOMER LOYALTY * Optimize Moments of Truth * Recognize the Value of Customer Complaints * Identify the Stages of the Service Recovery Process

This is a practical and immersive course for people managers which provides you with the skills, knowledge, and confidence to have effective conversations with staff about mental health and wellbeing.

Embark on a transformative journey to become a qualified MHFAider®. Master your skills and learn how to spot and support people with mental health issues and make a difference whether at work, volunteering, or in your community.

In this course we explore Mental Health and address how such needs can be met in mainstream classrooms. COURSE CATEGORY Behaviour and Relationships Meeting Emotional Needs DESCRIPTION This is our lead workshop/training day on understanding mental health, behaviour and relationship work in schools other settings and is both a values primer and a practical guide to successful innovative strategies for improving behaviour and strengthening relationships for challenging children and young people of all ages. Not just another day on ‘Behaviour Management’ – Our Mental Health Day goes well beyond a rewards and sanctions approach to ‘behaviour’. We will be focused on those young people for whom rewards and punishments do not always work and who confuse the adults who work with them. We aim to take a relationships-based approach and to give those attending an opportunity to think more deeply about why young people do the things they do and what our part as adults is in creating, sustaining and changing these behaviours. The day gives those present opportunities to reflect on their attitudes and practice in relation to children’s behaviour and relationship building.   If your usual approaches to managing tackling mental health needs aren’t working with particular individuals then take a tour through this range of cutting edge strategies for bringing about positive behaviour change, and for meeting challenging emotional needs  LEARNING OBJECTIVES 1. reinforce and affirm good practice  2. re-energise, stimulate and challenge thinking about inclusion of challenging pupils and children  3. increased understanding of mental health 4. increased confidence in managing challenging pupils in mainstream schools  5. access to a wider range of practical strategies to impact on behaviour problems  6. opportunity to reflect on professional attitudes and behaviour towards mental health in families and pupils WHO IS IT FOR ?  Anyone concerned with understanding and meeting emotional and mental health needs  COURSE CONTENT * Circle of Courage – belonging-achievement-generosity – independence  – model for understanding mental health  * Compass of Anxiety – understanding and going deeper   * Active listening – Listening to the person underneath the behaviour  * Involving other children and young people in solutions and interventions - Circles of friends: peer support, counselling and mediation  * Team Problem Solving – Solution Circles: a 30 minute group problem solving process to get Teams ‘unstuck’ and to generate positive first action steps  * Restorative justice and restitution: principles and practice of this approach to repairing harm and restoring relationships without reliance on punishment  * Understanding the effects of Separation, Loss, Trauma and Neglect on children’s learning and relationships in school and what adults can do to reach and support these children 

Using a range a communication techniques, be able to support your learner's mental health and wellbeing.

One of the most frequent telephone queries we receive at Inclusive Solutions is from parents whose disabled son or daughter is about to make the transition from Primary to Secondary School. Typically there is a tale to be told of LA planning procedures that are too little and too late, and a severe lack of confidence from all parties that the transition will be successful. Little wonder that transfers from mainstream to special schools continue to peak at Year 7! COURSE CATEGORY Peer Support Strategic Work Visioning and Problem Solving Person Centred Planning DESCRIPTION One of the most frequent telephone queries we receive at Inclusive Solutions is from parents whose disabled son or daughter is about to make the transition from Primary to Secondary School. Typically there is a tale to be told of LA planning procedures that are too little and too late, and a severe lack of confidence from all parties that the transition will be successful. Little wonder that transfers from mainstream to special schools continue to peak at Year 7! Because of this we have put together a different kind of support plan that aims to maximise the chances of Primary/Secondary transitions being successful. In essence our approach brings together a person centred planning tool called ‘MAPS [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/]’ and a ‘Circle of Friends’ recruited from within the Year 7 tutor group. The Circle of Friends forms the core of the MAPS [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/] session and are central in developing (with parents and staff) a Plan for embedding the focus child in the new school setting. Community Circles bring together disabled and non disabled pupils in a network of mutual support. Peer support is an approach to impacting on inclusion and transition in primary and secondary schools by actively involving other pupils. Enjoy participating in a multi media workshop that will challenge, entertain and reach for your emotions. Watch young people doing their stuff! TESTIMONIALS > ‘It had a huge impact on all levels’ > ‘Very user friendly’ LEARNING OBJECTIVES 1. To be able to understand the values and wider context of peer support 2. To be able to set up and run a peer counselling scheme to reduce bullying 3. To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour change WHO IS IT FOR ? * Primary and secondary teachers * Heads and Deputies * SENCOs * Learning Support and Guidance staff * Advanced Skills Teachers * Parents * Local Authority Support Services * Community Development workers * Early Years and School based Practitioners COURSE CONTENT The course explores the questions : * How can we improve our transition arrangements? * Practically how do we go about involving pupils in this process? * Do you have any fresh ideas on transition processes? Take a tour through this range of strategies for bringing about smooth transitions, meeting challenging emotional needs and to develop inclusion. * Circles of friends: peer support and inclusion. Pupils work to problem solve with and actively support the inclusion and behaviour change of one of their peers * Community Circles of Exchange and Mutual Support set up between disabled and non disabled group * Peer support, counselling and mediation: reduce bullying and address emotional needs as older pupils offer active listening support and interventions * Cross Age Mentoring: older pupils offer supportive mentoring to younger pupils in the same school or in feeder primary schools * MAPS [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/] and PATH [https://inclusive-solutions.com/product/path-process-step-by-step-guide/] as person centred planning for transitions

Train as a Mental Health First Aider (MHFAider®) and receive three years of certification, plus access to ongoing benefits. This course is ideal for individuals who would like to become an MHFAider® to gain the knowledge and skills to spot signs of people experiencing poor mental health, be confident to start a conversation and signpost a person to appropriate support.  In addition to the course, you will become part of the largest MHFAider® community in England, gaining access to resources, ongoing learning and 24/7 digital support through our MHFAider Support App®, to give you the tools and knowledge you need to carry out the role effectively and confidently, whether that be in your workplace, a volunteer role, or in the community. Choose between our upcoming courses dates, which include 4 half day morning sessions: March 4th including 5th  6th  7th April 15th  including 16th  17th  18th -------------------------------------------------------------------------------- Course Outcomes As an MHFAider® you will be able to:  * Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention  * Encourage a person to identify and access sources of professional help and other supports  * Practise active listening and empathy  * Have a conversation with improved mental health literacy around language and stigma  * Discuss the MHFAider® role in depth, including boundaries and confidentiality  * Practise self-care  * Know how to use the MHFAider Support App®  * Know how to access a dedicated text service provided by Shout and ongoing learning opportunities with MHFA England   -------------------------------------------------------------------------------- Course Format * Online course structured across four flexible sessions. Each session is a maximum of 3hrs 45mins  * Learners will be trained over four live sessions with an MHFA England Instructor Member, covering 14 hours of content in total.  * Learning takes place through a mix of instructor led training, group discussions, individual and group activities.  * Each session builds on the previous, enabling the learner to gain confidence in supporting others with a Mental Health First Aid action plan.  * We limit numbers to 16 people per course so that instructors can keep people safe and supported while they learn. We strive for all of our learning content to be as accessible and inclusive as possible. -------------------------------------------------------------------------------- Course Takeaways Everyone who completes this course gets:  * A hard copy workbook to support their learning throughout the course  * A digital manual to refer to whenever they need it after completing the course  * A wallet-sized reference card with the Mental Health First Aid action plan  * A digital MHFAider® certificate   * Access to the MHFAider Support App® for three years  * Access to ongoing learning opportunities, resources and exclusive events   * The opportunity to be part of the largest MHFAider® community in England