12 Action Learning Facilitator courses delivered Live Online

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation.

Duration 2 Days 12 CPD hours This course is intended for Leaders and professionals who manage teams or groups and are responsible for their outcomes will benefit from this course. Overview Apply techniques to encourage participation and reach consensus Utilize facilitative questioning techniques Recognize indicators to facilitate each stage of the team process Deal constructively with disruptions and typical problem behavior Implement interventions appropriately Plan and run a focused discussion, meeting or event Students will learn how to develop and apply facilitation techniques to support their team at every stage of the team life cycle. Students will enhance their interpersonal competencies and observational abilities to deal with disruptions and more. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. THE IMPORTANCE OF FACILITATION * Being an Effective Facilitator * Harnessing Knowledge, Experience, and Diversity * Encouraging Group Motivation and Commitment * Observing the Team Process 2. FACILITATING PROCESS AND CONTENT * Identifying Process and Content Elements * Managing the Flow * Resolving Tensions and Disagreement 3. SETTING THE STAGE FOR FACILITATION * Laying the Groundwork, * Educating Participants, and Securing Support * Selecting the Right Facilitator * Planning for a Facilitated Meeting 4. FACILITATING TEAM DEVELOPMENT * Encouraging Participation * Recognizing Stages in the Team Life Cycle * Supporting the Team through the Stages 5. BUILDING CONSENSUS AND REACHING DECISIONS * Gathering and Presenting Data * Synthesizing and Summarizing * Identifying Options and Brainstorming * Facilitating SWOT Analysis * Creating a Short List * Using the Multi-Option technique 6. DISRUPTIONS, DYSFUNCTIONS AND INTERVENTIONS * Handling Disruptions and Difficult Behavior * Addressing Dysfunction * Agreeing on Ground Rules * Restating and Reframing

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Unconscious bias from a fresh new perspective for anyone who interacts with, or makes decisions about, people; whether you work with customers, supervise staff or work in collaboration, this session will enhance your insight and interactions.

Learn from two decades of specialist equality & inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the engaging and motivational style, building up the confidence to apply deepened insights and practical tools.

Our Team Leader Programme is designed specifically for new & existing Team Leads & Managers in Healthcare, such as General Practice, Primary & Secondary Care. This programme gives delegates the opportunity to spend time with peers, gain new tools & techniques that enable them to develop & support their team effectively. Building confidence to be able to have more proactive & challenging conversations with team members, supporting managers and reducing escalation.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for managers, supervisors, team leaders, or anyone who leads meetings as part of their job and wants to learn how to become a more effective meeting facilitator. Overview Build a foundation for a successful meeting. Prepare for a meeting. Set the stage for a meeting. Facilitate a meeting. Facilitate a specialized meeting Effective facilitators know how to take charge of meetings and lead groups toward successfully completing their work objectives. In this course, you will strategically plan meetings and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills by leading virtual meetings and even moderating international sessions. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. LESSON 1: BUILDING A FOUNDATION FOR SUCCESSFUL MEETINGS * Topic A: Identify Types of Meetings Topic B: Identify Attributes of Strong Meeting Leaders LESSON 2: PREPARING FOR A MEETING * Topic A: Clarify the Purpose of the Meeting Topic B: Identify Participants Topic C: Plan Meeting Logistics Topic D: Create an Agenda LESSON 3: SETTING THE STAGE FOR A MEETING * Topic A: Establish a Meeting Climate Topic B: Resolve Challenging Situations LESSON 4: FACILITATING A MEETING * Topic A: Lead a Meeting Topic B: Make Sound Decisions Topic C: Publish Meeting Minutes Topic D: Close a Meeting LESSON 5: FACILITATING SPECIALIZED MEETINGS * Topic A: Manage a Brainstorming Session Topic B: Manage a Virtual Meeting Topic C: Manage an International Meeting

This intensive one-day IACCM-approved programme helps participants develop the skills, knowledge and competencies required to plan for and carry out effective negotiations in a range of different environments. By the end of the programme participants will be able to: * Understand the basic concepts of negotiation and how it adds value to the organisation * Recognise the stages of negotiation and the skills required at each stage * Make use of tried-and-tested negotiation planning tools * Apply a range of negotiation tools and techniques to support the organisation in obtaining value for money, quality and fit-for-purpose outcomes * Set negotiation objectives * Appreciate the importance of interpersonal skills in maximising the opportunities for reaching win/win agreements 1 WELCOME * Introductions * Aims and objectives * Plan for the day 2 WHY NEGOTIATE? * Understanding the negotiation context * Negotiating with suppliers * Negotiating with stakeholders 3 UNDERSTANDING THE PROCESS * The phases of negotiation and what to do in each phase * Before * During * After 4 PLANNING * Appreciating the importance of planning * Different approaches * Identifying the key variables * Setting objectives for each of them * Practical negotiation planning exercise 5 DOING * The key skills required, * Communication * Numeracy * empathy * Applying these skills in a role play: practical exercise 6 CLOSE * Review of key learning points * Personal action planning

Duration 2 Days 12 CPD hours This course is intended for This course is intended for software testers, architects, engineers, or other related roles, who wish to apply AI to software testing practices within their enterprise. While there are no specific pre-requisites for this course, it would be helpful is the attendee has familiarity with basic scripting (Python preferred) and be comfortable with working from the command line (for courses that add the optional hands-on labs). Attendees without basic scripting skills can follow along with the hands-on labs or demos. Overview This course introduces AI and related technologies from a practical applied software testing perspective. Through engaging lecture and demonstrations presented by our expert facilitator, students will explore: Exploring AI Introduction to Machine Learning Introduction to Deep Learning Introduction to Data Science Artificial Intelligence (AI) in Software Testing Implementing AI in Test Automation Innovative AI Test Automation Tools for the Future Implementing AI in Software Testing / AI in Test Automation is an introductory-level course for attendees new to AI, Machine Learning or Deep Learning who wish to automate software testing tasks leveraging AI. The course explores the essentials of AI, ML and DL and how the integrate into IT business operations and initiatives. Then the course moves to specifics about the skills, techniques and tools used to apply AI to common software testing requirements. EXPLORING AI * AI-Initiatives * The Priority: Excellence * AI- Intelligence Types * The Machine Learning Types * The Quality Learning Initiative * The Inception in Academics * AI - Importance & Applications * The Re-visit * Learning Re-visited via AI * Teaching in the world of AI * Exploring AI for Self-Development * AI In Academics Beyond Academics INTRODUCTION TO MACHINE LEARNING * What is Machine Learning? * Why Machine Learning? * Examples - Algorithms behind Machine Learning INTRODUCTION TO DEEP LEARNING * What is Deep Learning? * Why Deep Learning? * Example - Deep Learning Vs Machine Learning INTRODUCTION TO DATA SCIENCE * What is Data Science? * Why Data Science? * Examples - Use Cases of Data Science ARTIFICIAL INTELLIGENCE (AI) IN SOFTWARE TESTING * What is AI in Software Testing? * The Role of AI Testing * Why do we Need AI in Software Testing? * Pros and Cons of AI in Software Testing * Applications of AI in Software Testing * Is it time for Testers or QA Teams to worry about AI? * Automated Testing with Artificial Intelligence IMPLEMENTING AI IN TEST AUTOMATION * Training the AI Bots * Challenges with AI-powered Applications * Examples - Real World use cases using Artificial Intelligence * Demo - Facial Emotion Detection Using Artificial Intelligence * Demo - Text Analysis API Using Artificial Intelligence * Demo - EYE SPY Mobile App Using Artificial Intelligence INNOVATIVE AI TEST AUTOMATION TOOLS FOR THE FUTURE * Tools used for Implementing AI in Automation Testing * What is NEXT? * AI Test Automation Demo using Testim

Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. WHAT IS FIELD SERVICE LIGHTNING? * Define Field Service Lightning * Identify the challenges of field service management and how FSL can overcome those challenges * Describe what connected field service looks like * Explain the main components and capabilities of FSL MEET AW COMPUTING * Learn about AW Computing * Understand the business reason why AW Computing has purchased FSL PLAN FOR FIELD SERVICE LIGHTNING * Learn the essential questions to ask before setting up FSL * Consider FSL limitations SET UP FIELD SERVICE LIGHTNING * (Long Module) Set up FSL Components and Managed Package WALK THROUGH THE FSL PROCESS BY ROLE * View and perform FSL actions as a Service Agent * View and perform FSL actions as a Dispatcher * View and perform FSL actions as a Field Resource * View and run FSL reports as a Supervisor / Manager