Salesforce Implementing Field Service Lightning (FSL201)

3 Days

18 CPD hours

Salesforce consultants and administrators

When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning

In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company.

What is Field Service Lightning?

• Define Field Service Lightning
• Identify the challenges of field service management and how FSL can overcome those challenges
• Describe what connected field service looks like
• Explain the main components and capabilities of FSL

Meet AW Computing

• Learn about AW Computing
• Understand the business reason why AW Computing has purchased FSL

Plan for Field Service Lightning

• Learn the essential questions to ask before setting up FSL
• Consider FSL limitations

Set Up Field Service Lightning

• (Long Module) Set up FSL Components and Managed Package

Walk Through the FSL Process by Role

• View and perform FSL actions as a Service Agent
• View and perform FSL actions as a Dispatcher
• View and perform FSL actions as a Field Resource
• View and run FSL reports as a Supervisor / Manager