Description

If you've ever considered working as a Corporate Complaints & Insight Manager but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Corporate Complaints & Insight Manager course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.

The Corporate Complaints & Insight Manager course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Corporate Complaints & Insight Manager. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Corporate Complaints & Insight Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic.

Key Benefits

Accredited by CPD

Instant e-certificate

Fully online, interactive course

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: CRM Databases

Module 05: Deepening Customer Relationship

Module 06: Handling Customer Complaints

Module 07: Introduction to Customer Service

Module 08: What's Different about Good Customer Service?

Module 09: Customer Service Communication Strategies

Module 10: Building Rapport Over the Phone

Module 11: Active Listening and Managing Tough Callers

Module 12: Problem Solving over the Phone

Module 13: Business Telephone Skills

Module 14: Diary Management and Note taking

Module 15: Time Management

Module 16: Organisational Skills

Module 17: Communication Skills

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Certificate

Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Corporate Complaints & Insight Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Corporate Complaints & Insight Manager training.

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

Course Images

Corporate Complaints & Insight Manager Course

By Training Express

Booking options

Highlights

Description

About The Provider

Tags

Reviews