Booking options
Price on Enquiry
Price on Enquiry
Delivered Online or In-Person
You travel to organiser or they travel to you
Harpenden
Full day
All levels
This is an interactive and dynamic workshop designed to help participants increase their understanding of conflict and of the use of mediation mindsets and skills to manage it. Mediation facilitates people in conflict finding their own way forward. By using mediation mindsets and skills, participants will be able to understand the sources of conflict and how to manage it and will become more effective in dealing with it in their organisations.
At the end of the session participants will:
Understand themselves better when they are in conflict
Be aware of how people in conflict behave, feel and think
Understand, and be able to apply, mediation mindsets and skills to managing conflict
Be able to deal with conflict more effectively, becoming more confident and assertive
Workshop objectives
Participants' experience and confidence in this area
Personal objectives
Conflict in organisations and teams
The conflict escalation spiral
Constructive or destructive conflict?
Neurobiology and conflict: reaction and response
Observations and interpretations
Mayer's Wheel of Conflict
The PIN model: Positions-Interests-Needs
Impartiality and neutrality
Creating space
Creating safety
Listening for facts, feelings, needs and assumptions
Reflecting and summarising
Powerful questioning
Empathy
NVC model
I statements
So, what do you need to deal with conflict successfully?
Diffusing a reaction
Action planning
Review and close
At Maximum Performance, we are passionate about improvi...