Description

This virtual session focuses on how to manage performance capability issues effectively.

The emphasis is on the use of a structured approach, with problems identified early and managed positively and proactively.

The session builds knowledge and confidence in handling these issues objectively, fairly and appropriately in line with internal policies / procedures, best practice and legal requirements.

This virtual session can be complemented by separate sessions on 'Managing conduct' and 'Managing ill-health and sickness'.

RECOGNISE PERFORMANCE ISSUES AT AN EARLY STAGE

WORK WITH THE EMPLOYEE TO IDENTIFY UNDERLYING REASONS

KNOW HOW TO MANAGE CAPABILITY ISSUES INFORMALLY, PROVIDING ALL REASONABLE SUPPORT

MANAGE CAPABILITY FORMALLY IN LINE WITH POLICIES AND PROCEDURES

UNDERSTAND THE MANAGER'S ROLE AND SOURCES OF SUPPORT, EG, HR

APPRECIATE THE EMPLOYMENT LAW ISSUES INVOLVED

1. Welcome, agenda, overview

Objectives and agenda

2. Identifying performance capability issues

Understanding what constitutes performance capability

Recognising performance issues early

The impact of poor performance

Standards, evidence and getting to underlying reasons

3. Managing capability

Setting employees up for success

Providing 'reasonable' management support

4. Informal action

Taking effective informal action

Use of performance improvement plans

Performance standards and reviews

5. Formal action

Formal stages of action and potential outcomes

Dismissal

Right of appeal

6. Employment law

Unfair dismissal - the test of reasonableness

Discrimination law

7. A case study

Taking appropriate action

Challenging situations

8. Action plans and next steps

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Managing Performance Capability

By Maximum Performance

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