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Price on Enquiry
Price on Enquiry
Delivered Online
Full day
All levels
Rational, problem-solving intelligence is not enough.
You need EQ - the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions - as well.
Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times. This session will help you explore what it means for you and understand how to use it to make your life easier, less stressful, more successful.
Delivery: Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options.
Get to grips with the different elements of emotional intelligence and appreciate their importance
Identify your own emotional intelligence 'blind spots'
Learn how to use emotional intelligence to bring out the best in others
Be able to cope with disappointments, challenges and obstacles more effectively
Know how to demonstrate empathy in a wide range of situations
Discover how to 'read' the 'silent messages' other people send out and know what they're really saying
Find out how to give emotionally intelligent feedback that people can take on more easily
The origins of EQ and the thinking behind it
The business case for EQ - making the difference between good and great
The relationship between EQ and IQ
The value of developing your emotional intelligence from a personal and professional perspective
Welcome, agenda and personal objectives
Test your own EQ - a simple tool to establish your personal strengths and development areas
A simple tool to establish your personal strengths and development areas
The physiology of emotion
The value of thinking of emotions as 'messages' - and responding to them appropriately
Introduction to the factors that make up Emotional Intelligence
Getting to know the four-quadrant EQ model: self-awareness, self-management, social awareness and relationship management
Self-awareness as the door to self-control
How seeking honest, constructive feedback from others can give us a more accurate perspective on how we come across
Tools to monitor your own emotions in a variety of different situations to increase your self-awareness
Learning to take control of your emotions - instead of being a victim of them
Developing behavioural flexibility
The mind/body connection
Manage impulsive feelings - and harness the power of positive emotions
The power of visualization
Managing motivation
Practical activities to help you notice and manage your emotions in the moment
Recognising and understanding other people's emotions
Showing sensitivity and understanding the needs and feelings of other people
Developing awareness that others from different countries and cultures may have diverse perspectives and opinions. Being prepared to challenge bias, intolerance, prejudice and stereotyping
Learning to read a group's emotional currents and power relationships. Understanding the forces that shape the views and actions of clients, colleagues and competitors
The importance of interpersonal skills - how to connect with people and build rapport with them
Trust, reliability and empathy
Active, reflective listening
Using emotions to influence and inspire others
Staying controlled and unflappable in time of stress and tension
How to resolve disagreement and conflict easily and effectively
Dealing with strong emotions such as anger and frustration
Practical techniques and strategies for using EQ effectively in a range of situations, including meetings, negotiations, appraisals and presentations
Sending Emotionally Intelligent emails
Review
Personal action planning
Next steps
At Maximum Performance, we are passionate about improvi...