Change Management: In-House

Understand your role in change

Be more aware of the need to challenge the status quo

Know how to maximise the value and power of the 'aggregation of marginal gains'

Understand that most people find change challenging when they have limited control over it

Be aware of the Kübler-Ross change curve and know how to handle your and others' emotions

Understand John Kotter's 8-step change model and relate it to the challenges you face

Recognise the power of managing your own emotional state and that of other stakeholders

Boost your confidence in getting buy-in and commitment to your suggestions

Why change is necessary in today's environment

Why challenging the status quo is important

Managing change

Initiating change

Consequences of not changing

'Marginal gains' - the value of continuous improvement

How managers can encourage their teams to create a culture where change is seen as positive

Most people find change challenging when they have limited control over it

The challenges of 'top-down' change

What neuroscience tells us about change

Using the Kübler-Ross change curveShockDenialFrustrationDepressionExperimentDecisionIntegration

Knowing how to handle your/others' emotions

The 'raise it >feel it >talk about it >let it go >move on' model

Create urgency

Form a powerful coalition

Create a vision for change

Communicate the vision

Remove obstacles

Create quick wins

Build on the change

Make it stick

Being prepared for dealing with the five questions people have about changeWhy is it necessaryWhat is it?What will it look like when we get there?How will we get there?What's my role now, during and at the end?

Communicating a change message - dos and don'ts

Review

Personal action planning

Next steps