Description

Unlock the Door to Exceptional Service!

The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans.

Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star.

This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service.

You will Learn The Following Things:

Grasp the critical role customer service plays in business success.

Cultivate a helping mindset to deliver concierge-level service.

Implement the 5 Tenets of TQM for lasting customer satisfaction.

Avoid the pitfalls of the ten deadly customer service sins.

Maximise customer retention and boost your bottom line.

Master the art of dealing with even the most challenging customers.

Deliver exceptional phone service that leaves a lasting impression.

Understand your customers' motivations and drive sales success.

This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever.

Details

Perks of Learning with IOMH

One-to-one support from a dedicated tutor throughout your course.

Study online - whenever and wherever you want.

Instant Digital/ PDF certificate

100% money back guarantee

12 months access

Process of Evaluation

After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.

Certificate of Achievement

After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International).

Who Is This Course for?

Aspiring customer service professionals seeking a career boost.

Individuals are looking to refine their existing skills.

Business owners and managers who want to empower their teams.

Anyone passionate about creating exceptional customer experiences.

Requirements

There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course.

Do note: you must be at least 16 years old to enrol.

Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.

Career Path

Customer Service Advisor: £18K to £28K/year.

Customer Service Supervisor: £22K to £32K/year.

Account Manager: £26K to £38K/year.

Sales Representative: £20K to £35K/year.

Customer Success Manager: £30K to £45K/year.

Course Curriculum

Customer Service - Representative
	WHY Customer Service Is CRITICAL To Your Business!	00:05:00
	Good Isn't Good Enough!	00:03:00
	We Are ALL in the 'Helping Field'	00:10:00
	Providing 'Concierge' Level Of Service	00:06:00
	The 5 Tenets Of TQM	00:03:00
	How To Boost Customer Satisfaction	00:08:00
	How To Avoid The 10 Deadly Sins Of Customer Service!	00:15:00
	More Money $$$ - Through Customer Retention	00:05:00
	How Much Is A Customer Worth? $$$	00:08:00
	Do You Understand Your Customer?	00:07:00
	Dealing With Difficult Customers	00:19:00
	'LEAP' Into Customer Service!	00:18:00
	Exceptional Phone Service	00:17:00
	WHY Customers Buy From YOU! $$$	00:17:00
	BONUS LECTURE!!! FINAL TIPS!!!	00:07:00
Mock Exam
	Mock Exam - Customer Service - Representative	00:20:00
Final Exam
	Final Exam - Customer Service - Representative	00:20:00

Course Images

Customer Service - Representative

By IOMH - Institute of Mental Health

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