CRM and Phone Based Customer Service - QLS Endorsed

Description

Do you want to improve your customer service skills and build stronger relationships with your customers? Look no further than the CRM and Phone-Based Customer Service bundle. This comprehensive bundle includes two QLS-endorsed courses and five CPD QS-accredited courses, providing you with the knowledge and skills you need to excel in the world of customer service.

The bundle's two QLS-endorsed courses, the Diploma in Customer Relationship Management (CRM) and Phone-Based Customer Service, cover fundamental topics such as communication skills, relationship management, and phone-based customer service techniques. These courses are designed to help learners understand the importance of customer service and how it can impact business success. Upon completing these courses, learners will receive a hardcopy certificate, which adds value to their resumes and impresses potential employers.

The five CPD QS-accredited courses in this bundle further enhance learners' skills in customer service. The courses cover essential topics such as KYC, assertiveness and self-confidence development, patient customer service training, winning customers efficiently, and customer service representation. These courses provide learners with the tools and knowledge needed to handle challenging customer service situations with ease.

This bundle is ideal for individuals who want to develop their customer service skills. Whether you are an entry-level employee or an experienced professional, this bundle provides you with the knowledge and credentials needed to succeed in the customer service industry. Enrol now in the CRM and Phone-Based Customer Service bundle to take the first step towards becoming a customer service expert.

This bundle comprises the following courses:

QLS Endorsed Courses:

• Course 01:Diploma in Customer Relationship Management (CRM) at QLS Level 4
• Course 02:Diploma in Phone-Based Customer Service Training at QLS Level 5

CPD QS Accredited Courses:

• Course 03: KYC
• Course 04: Assertiveness and Self Confidence Development
• Course 05: Patient Customer Service Training
• Course 06: Win Customers Efficiently: Customer Service Diploma
• Course 07: Customer Service - Representative

Learning Outcomes

Upon completing the CRM and Phone-Based Customer Service bundle, learners will be able to:

• Understand the fundamental principles of customer relationship management.
• Use phone-based customer service techniques to handle challenging situations.
• Develop effective communication skills to build stronger relationships with customers.
• Apply assertiveness and self-confidence development techniques to succeed in customer service.
• Implement patient customer service training to handle customer complaints.
• Utilise KYC techniques to verify customer identities and prevent fraud.
• Win customers efficiently and represent the company with professionalism.

Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

The CRM and Phone-Based Customer Service bundle includes two QLS-endorsed courses, Diploma in Customer Relationship Management (CRM) and a Phone-Based Customer Service. The Diploma in CRM covers fundamental topics such as CRM strategies, data analysis in CRM, deepening customer relationships, and handling customer complaints. Upon completing this course, learners will have the necessary knowledge to implement effective CRM strategies and handle customer complaints professionally.

The Phone-Based Customer Service course covers essential topics such as customer service communication strategies, building rapport over the phone, managing inbound and outbound calls, and problem-solving over the phone. This course is designed to help learners understand the importance of phone-based customer service and the skills required to succeed in this field. Upon completion of this course, learners will have the skills to handle challenging customer service situations over the phone professionally.

Certificate

The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS-endorsed courses deliver not only deep knowledge but also add great value to the resume.

After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!

CPD

Who is this course for?

Career path

Certificates