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Customer Service Level 1

Customer Service Level 1

By Empower UK Employment Training

5.0(1)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour

  • All levels

Description

Customer Service Level 1

This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here.

Learning Outcomes:

  • Explain the role of CRM in Customer Service.

  • Demonstrate Customer Service best practices.

  • Interpret customer loyalty on Customer Service.

  • Evaluate the Grow Customer Service Model.

  • Critique the roles of a Customer Service Manager.

More Benefits:

  • LIFETIME access

  • Device Compatibility

  • Free Workplace Management Toolkit

Customer Service Level 1 Syllabus

  1. Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization.

  1. Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service.

  1. Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service.

  1. Customer Management: Understand proactive management cycles and roles for effective Customer Service.

  1. Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.

About The Provider

Empower UK Employment Training

Welcome to Empower UK Employment Training, where your...

Read more about Empower UK Employment Training

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