6 Courses

Managers and leaders use power every day, many feel reluctant to use it or even to admit that it is part of their job. However, using power effectively is an important skill and by developing influencing techniques can lead to increased effectiveness in a team. This course describes the sources of power and strategies and assesses your abilities in line with these. Power should contribute to organisational goals, respect human rights and conform to standards of equality and justice.

Change Management Foundation, a comprehensive course introducing essential principles and practices in organisational change. Learn foundational concepts, tools, and methodologies to navigate and lead successful change initiatives. -------------------------------------------------------------------------------- ABOUT THIS COURSE -------------------------------------------------------------------------------- * £297.00 * 170 lessons * Accredited training * Certificate of Completion Included -------------------------------------------------------------------------------- Course curriculum * Introduction * Course Introduction * Change Management Tutor Bot * About your Instructor * Course Guide * Module 1 * Lesson 1 - Introduction * Lesson 2 - Course Structure * Lesson 3 - Study Guidance * Lesson 4 - Learning Outcomes * Lesson 5 - Exam Information * Lesson 6 - Target Audience * Lesson 7 - Certification Structure * Module 2 * Lesson 1 - Introduction * Lesson 2 - The Sigmoid Curve * Lesson 3 - Organisations’ Experiences of Change * Lesson 4 - Success Factors for Change Management * Lesson 5 - Individual Change Management * Lesson 6 - Organisational Change Management * Lesson 7 - Project & Change Management * Lesson 8 - Improving Success Rates * Lesson 9 - Summary * Test Your Knowledge Quiz * Module 3 * Lesson 1 - Introduction * Lesson 2 - Learning Objectives * Lesson 3 - The Change Curve: Introduction * Lesson 4 - The Change Curve: Stages * Lesson 5 - The Change Curve: Practical Observations * Lesson 6 - The Human Transition Model: Introduction * Lesson 7 - The Human Transition Model: Start with Endings * Lesson 8 - The Human Transition Model: Neutral Zone * Lesson 9 - The Human Transition Model: New Beginnings * Lesson 10 - Motivation: Introduction * Lesson 11 - Motivation: Maslow's Hierarchy of Needs * Lesson 12 - Motivation: Rewards & Punishments * Lesson 13 - Motivation: Satisfaction & Growth * Lesson 14 - Motivation: Survival & Learning Anxieties * Lesson 15 - Motivation: Personal Growth * Lesson 16 - Individual Differences: Introduction * Lesson 17 - Individual Differences: People of Different Types - Summary of Types * Lesson 18 - Individual Differences: People of Different Types - Conflicts & Preferences * Lesson 19 - Summary * Test Your Knowledge Quiz * Module 4 * Lesson 1 - Introduction * Lesson 2 - Learning Objectives * Lesson 3 - Metaphors of Organisations * Lesson 4 - Models of Change - Lewin's Three Stage Model * Lesson 5 - Models of Change - Kotter's Eight Step Model * Lesson 6 - Models of Change - Senges Systems Thinking Model * Lesson 7 - Summary * Teste Your Knowledge Quiz * Module 5 * Lesson 1 - Introduction * Lesson 2 - Learning Objectives * Lesson 3 - Roles and their Functions in a Change Lifecycle * Lesson 4 - What Makes a Good Sponsor * Lesson 5 - What Makes a Good Change Agent - Change Agents and Change Managers * Lesson 6 - What Makes a Good Change Agent - Change Agents and Line Managers * Lesson 7 - Change Agents and Sources of Power * Lesson 8 - The Role of Line Management * Lesson 9 - Summary * Test Your Knowledge Quiz Accredited AgilePM training is provided by ITonlinelearning, APMG-International Accredited Training Organisation.

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: * Learn a structured and proven approach to the negotiation of contract terms * Apply the key principles of negotiation, playing the person and the problem * Create a contract negotiation strategy - from opening to close * Recognize and put to use proven negotiation tactics and techniques * Learn how to embrace conflict positively - to 'say no, then negotiate' * Plan and prepare for any commercial negotiation conversations * Understand the stages of negotiation and how to move through them 1 CLOSING AND NEGOTIATING FROM A POSITION OF PERSONAL POWER * The eight steps of a sales or commercial negotiation * Ten ways to resist price pressure * How to draw on sources of power when you have less authority * The six principles of influence and persuasion and how to use them 2 EFFECTIVE NEGOTIATION - PLANNING AND THEORY * How to plan and structure your negotiation for a successful and quick conclusion * Influence: knowing how to 'push or pull' to win an argument * Achieving a BATNA - a range of practical skills and techniques * Case study: planning for a client negotiation around contract or price issues 3 EFFECTIVE CLOSING AND NEGOTIATION - PRACTICE AND REALITY * Higher-level questioning techniques to investigate and solve problems * Listening to lead - active listening and structuring your conversation * The most common 'unforced' negotiation mistakes and errors * Case study: setting objectives, sources of value, trading concessions 4 SALES NEGOTIATION TACTICS AND PLAYING THE GAME * How high - how hard - how soon; why now * How to identify hidden or perceived currencies and values * How to use these to establish a higher base price * Negotiation best-practice checklist and summary

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training.  Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. OBJECTIVES  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings.  By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. CONTENT WHAT IS INFLUENCING AND ASSERTIVENESS? * Sources of power * Influencing skills and choosing the right approach * When to be assertive and alternative behaviours ASSERTIVE BEHAVIOUR * Behavioural styles and their impact on working relationships * Identifying different behaviour types; assertive, aggressive, passive * Building confidence and negotiating a win/win result DEVELOPING SKILLS * Communication skills – the language of influence and communication dynamics * Different influencing techniques and when to use them * The art of saying ‘No’ - having the confidence to challenge * Receiving criticism assertively and assertiveness behaviour analysis * The language of assertion * Meeting skills * Giving and receiving feedback * Dealing with confrontation, aggression and challenges in a confident manner PRACTICAL EXERCISES AND ACTION PLANNING * Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

Managers and leaders use power every day, many feel reluctant to use it or even to admit that it is part of their job. However, using power effectively is an important skill and by developing influencing techniques can lead to increased effectiveness in a team. This course describes the sources of power and strategies and assesses your abilities in line with these. Power should contribute to organisational goals, respect human rights and conform to standards of equality and justice.

Gain practical skills in influencing and decision-making, perfect for anyone working in team-based or project-focused environments, with interactive, hands-on learning. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) This is a highly interactive and practical course which will help you to use influencing and decision making techniques. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and decision making models and techniques. The course is aimed at anyone who interacts with others on a regular basis, especially those in project management disciplines, multi disciplinary, matrix type organisations where healthy debate and challenge are key to achieving optimum resolutions. OBJECTIVES By the end of the course you will be able to: * Utilise a variety of new techniques to enhance your influencing skills * Recognise the impact of non-verbal communication and use it to enhance influencing behaviours * Use language skills necessary to get your message across in an influential way * Apply different techniques for dealing with aggression * Understand VUCA – Volatility, Uncertainty, Complexity & Ambiguous * Use Perception, Bias, Decision Making and Judgement * Understand personal preferences and approaches to Decision Making * Speed read others approach to decision making * Apply Mindsets, Skillsets and Toolsets for decision making CONTENT WHAT IS INFLUENCING? * Sources of power * Influencing skills * Choosing the right approach DEVELOPING SKILLS * Communication skills – the language of influence * Different influencing techniques and when to use them * Having the confidence to challenge * Dealing with confrontation and challenges in a confident manner THE DECISION LIFECYCLE – PERSONAL PREFERENCES * Understand the human facts that influence decision making * Understanding personal preferences and approaches to Decision Making * Understand the impact of Perception, Bias and judgement in decision making * Speed reading others approach to decision making FRAMEWORKS TO PROVIDE CONTEXT FOR DECISION MAKING * Understand the business factors that influence decision making - VUCA * The Cynefin Framework – decision making in complex situations * Understanding which business context, you operate in – simple, complicated, complex or chaotic * Understanding how to decide in complexity PRACTICAL * Practical exercises * Case studies * Personal action planning