11 Courses

The TCM Group's National Certificate in Workplace Mediation course offers an in-depth analysis of mediation, with particular reference to resolving business complaints, disputes and conflict. The course uses a variety of learning and teaching methods. During the course, participants are encouraged to develop their learning through group discussions, role-plays, case study discussions as well as independent learning and reflection. Peer-based evaluation and learning feature heavily throughout the programme. This is supported by regular assessment of activities and learners’ progress by course facilitators. Delegates who successfully complete this course refer to themselves as TCM Accredited Mediators – thereby demonstrating the highest standards of mediation practice in the UK.

Workplace Mediation

Mediation and Conflict Course

OVERVIEW -------------------------------------------------------------------------------- Learn how to deal with conflict more effectively through one of our training courses and you can save people a lot of time, money, stress, and distraction. We offer a range of market-leading mediation training courses: from half-day to five-day programmes, covering all areas of mediation.  This includes workplace mediation, neighbourhood and family conflict, bullying and harassment, and commercial disputes.

This OCN London accredited three-day course is unit one of the National Certificate in Workplace Mediation™. Essentials of Mediation™ covers the key areas to develop the core competencies required to undertake mediation casework within the workplace. The programme trains individuals to the highest standards in mediation best practice (via the FAIR mediation model), active listening, non-violent communication (NVC) and problem-solving.

Mediation for Managers Training

Discover the power of knowledge and build a more inclusive and respectful workplace with our comprehensive bundle of 8 courses: Unconscious Bias, Sexual Harassment & Domestic Violence Awareness. This unique bundle offers you the opportunity to enhance your understanding of these critical topics and make a lasting impact on your organization. With three QLS-endorsed courses and five relevant CPD QS-accredited courses, you'll gain valuable insights and receive hardcopy certificates to showcase your achievements. Empower yourself and your organization with this comprehensive bundle of courses, designed to create lasting change. Expand your understanding, challenge biases, and foster a workplace that values inclusivity. Enroll now and unlock a world of knowledge! Key Features of the Unconscious Bias, Sexual Harassment & Domestic Violence Awareness Bundle: * 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Unconscious Bias, Sexual Harassment & Domestic Violence Awareness bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. * QLS Course 01: Unconscious Bias Training For Supervisors * QLS Course 02: Sexual Harassment Awareness Training * QLS Course 03: Domestic Violence * 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. * Course 01: Equality, Diversity and Discrimination * Course 02: Workplace Harassment * Course 03: Dealing with Conflict at Work * Course 04: Workplace Confidentiality * Course 05: Cross-Cultural Awareness Training * In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. * Course 01: Professional CV Writing * Course 02: Job Search Skills * Course 03: Self-Esteem & Confidence Building * Course 04: Professional Diploma in Stress Management * Course 05: Complete Communication Skills Master Class * Convenient Online Learning: Our Unconscious Bias, Sexual Harassment & Domestic Violence Awareness courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: * Develop a deep understanding of Unconscious Bias, Sexual Harassment, and Domestic Violence. * Identify and challenge biases to create an inclusive and respectful workplace. * Gain knowledge and strategies to prevent and address sexual harassment incidents effectively. * Understand the dynamics of domestic violence and support survivors sensitively. * Promote equality, diversity, and discrimination-free environments. * Enhance conflict resolution skills and foster positive relationships at work. * Cultivate cross-cultural awareness and sensitivity towards diverse backgrounds. Immerse yourself in a transformative learning experience with our Unconscious Bias, Sexual Harassment & Domestic Violence Awareness bundle. Explore the intricate nuances of these crucial topics through our three QLS-endorsed courses and broaden your knowledge with five relevant CPD QS-accredited courses. Uncover the roots of biases, learn strategies to prevent and address harassment incidents, and gain valuable insights into promoting equality and diversity. With our comprehensive content, you'll develop a deep understanding and the tools needed to foster an inclusive and respectful workplace. CPD 250 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Human Resources professionals seeking to create a more inclusive work environment * Managers and supervisors responsible for preventing and addressing workplace issues * Employees interested in expanding their knowledge of unconscious bias, harassment, and domestic violence * Individuals passionate about promoting equality and diversity in the workplace CAREER PATH * Human Resources Manager: £35,000 - £70,000 per year * Diversity and Inclusion Specialist: £30,000 - £55,000 per year * Training and Development Manager: £30,000 - £60,000 per year * Employee Relations Consultant: £25,000 - £50,000 per year * Equality and Diversity Officer: £22,000 - £40,000 per year * Workplace Mediator: £30,000 - £55,000 per year CERTIFICATES DIGITAL CERTIFICATE Digital certificate - Included HARD COPY CERTIFICATE Hard copy certificate - Included

Imagine a scenario: Two talented employees in your team have a clash of opinions about a critical project. The disagreement escalates, leading to a tense atmosphere affecting the entire team's productivity. How do you navigate such a conflict? Our Conflict Management course bundle is your compass in the world of workplace conflicts. This course will equip you with the theoretical knowledge needed to identify and understand the nature of conflicts. You'll learn not just to react to conflicts, but to proactively implement strategies preventing them. The course explores HR policies that can be used to manage conflicts and guides on how to communicate effectively during a conflict crisis. Understanding how conflict impacts an organisation's productivity is crucial, and this course helps you do just that. The acquired knowledge will empower you to take appropriate actions post-conflict to ensure ongoing productivity. From HR professionals to team leaders, this course offers invaluable insights into creating a harmonious and efficient work environment. Embark on this journey to become a master in conflict management today! The five CPD Accredited courses are: * Conflict Resolution * HR Management Course * Workplace Productivity Training * Crisis Communication for HR * Workplace Stress Management Learning Outcomes: * Understand the nature and types of conflict within workplace settings. * Apply theoretical principles to resolve conflicts effectively. * Enhance productivity through effective conflict management strategies. * Implement crisis communication principles during conflict scenarios. * Utilise HR management theories to mitigate and manage conflict. * Adopt proactive measures to prevent conflicts in the workplace. * Conflict Resolution: Unearth the theoretical underpinnings of conflict resolution. * HR Management Course: Learn how to apply HR policies to manage conflict. * Workplace Productivity Training: Uncover how effective conflict resolution can boost productivity. * Crisis Communication for HR: Discover how to communicate during a conflict crisis effectively. * Understanding Conflict: Gain insight into the nature of conflict and its impact on an organisation. * Mitigating Conflict: Learn theoretical approaches to preventing conflict. * Managing Conflict: Understand how to manage conflict once it arises. * Post-Conflict Actions: Discover actions to take post-conflict to ensure ongoing productivity. Take the first step in mastering conflict management today! CPD 50 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * HR Professionals seeking to enhance their conflict management skills. * Team leaders aiming to create a harmonious work environment. * Management students looking to expand their theoretical knowledge on conflict management. * Any professional interested in learning more about conflict management. CAREER PATH * HR Manager - £35K to £70K/year. * Conflict Resolution Specialist - £30K to £60K/year. * Employee Relations Manager - £40K to £80K/year. * Organisational Development Consultant - £45K to £85K/year. * Workplace Mediator - £25K to £55K/year. * Team Leader/Supervisor - £20K to £40K/year. CERTIFICATES CERTIFICATE OF COMPLETION Digital certificate - Included CERTIFICATE OF COMPLETION Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

OVERVIEW Acquire the strategies for peaceful resolutions and enable yourself to become a proficient mediator with our Mediation Skills Training course. This course aims to provide you with a clear understanding of how to manage each party involved in conflict or disagreement. This course will help you understand the core concepts and principles of mediation. Here, you will be able to learn the key communication skills you need for mediation. In addition, the course will enhance your understanding of the whole process of mediation. In this course, you will also get to learn about the ethical aspects and professional standards. Finally, the course will talk about the factors to be considered. If you want to be someone with excellent skills in resolving conflicts or arguments, enrol now and master the skills! COURSE PREVIEW LEARNING OUTCOMES * Understand the causes and sources of conflict * Learn the skills for effective communication as a mediator  * Get a step-by-step guide to the mediation process   * Explore the ethical principles of mediation  * Enhance your knowledge of the special factors to consider in mediation WHY TAKE THIS COURSE FROM JOHN ACADEMY? * Affordable, well-structured and high-quality e-learning study materials * Engaging tutorial videos, materials from the industry-leading experts * Opportunity to study in a user-friendly, advanced online learning platform * Efficient exam systems for the assessment and instant result * Earn UK & internationally recognised accredited qualification * Easily access the course content on mobile, tablet, or desktop from anywhere, anytime * Excellent career advancement opportunities * Get 24/7 student support via email. WHAT SKILLS WILL YOU LEARN FROM THIS COURSE? * Mediation  * Conflict Resolution WHO SHOULD TAKE THIS MEDIATION SKILLS TRAINING? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. ARE THERE ANY ENTRY REQUIREMENTS? This Mediation Skills Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. CERTIFICATE OF ACHIEVEMENT After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. CAREER PATH€‹ This exclusive Mediation Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  * Workplace Mediator  * Community Mediator  * Mediation Trainer * Mediation Consultant  * HR Manager Module 01: Introduction to Mediation Introduction to Mediation 00:15:00 Module 02: Essential Skills for Mediators Essential Skills for Mediators 00:18:00 Module 03: The Mediation Process The Mediation Process 00:16:00 Module 04: Mediation Ethics and Professional Standards Mediation Ethics and Professional Standards 00:19:00 Module 05: Special Considerations in Mediation Special Considerations in Mediation 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In an evolving corporate landscape, the course 'Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3' emerges as a beacon for promoting harmony and assurance. At the very heart of every workplace is its culture, and the quality of this environment defines not just its productivity but the well-being of its associates. This 'Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3' dives deep into the subtle layers of workplace behaviour, enabling participants to recognise, address, and ultimately prevent undesirable conduct. From understanding the rudiments of workplace harassment to mastering the complicated art of conflict resolution, this course offers a holistic blueprint for fostering a respectful and safe work environment. Navigating the workplace isn't merely about being skilled at one's job; it's also about ensuring that everyone feels safe, valued, and free from intimidation or harm. This course deciphers the shadows of negative behaviours such as bullying, sexual harassment, and other forms of workplace maltreatment, offering both employees and employers tools to assess, address, and alleviate such situations. By the end of the course, participants will be well-equipped with a thorough knowledge of establishing robust policies and procedures to preclude violence and harassment, ensuring that everyone can focus on their tasks in a harmonious atmosphere. But beyond recognition and prevention, the course emphasises a proactive approach. Mediation and conflict resolution emerge as prime skills in the curriculum, familiarising participants how to mediate disputes amicably, prevent escalation, and secure the wellbeing of all involved. Every segment, from the initial interview process to the aftermath of incidents, is meticulously explored, ensuring that every learner leaves with a comprehensive understanding and the confidence to champion positive change in their workplace. Learning Outcomes * Understand the various forms of workplace harassment, violence and their respective identifiers. * Apply effective methods for handling and preventing workplace bullying and violence. * Develop and implement robust workplace harassment and anti-harassment policies. * Master the techniques of mediation and conflict resolution in professional environments. * Recognise and address false allegations, ensuring fair and unbiased investigative processes. WHY BUY THIS CERTIFICATE IN WORKPLACE VIOLENCE, HARASSMENT AND CONFLICT RESOLUTION TRAINING AT QLS LEVEL 3 COURSE? 1. Unlimited access to the course for a lifetime. 2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. 3. Structured lesson planning in line with industry standards. 4. Immerse yourself in innovative and captivating course materials and activities. 5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. 6. Flexibility to complete the Course at your own pace, on your own schedule. 7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. 8. Unlock career resources for CV improvement, interview readiness, and job success. WHO IS THIS CERTIFICATE IN WORKPLACE VIOLENCE, HARASSMENT AND CONFLICT RESOLUTION TRAINING AT QLS LEVEL 3 COURSE FOR? * HR professionals aiming to establish or refine company policies regarding harassment. * Managers and team leaders keen on fostering a positive work environment. * Employees wanting to better understand their rights and responsibilities within the workplace. * Organisational consultants striving to enhance workplace cultures for their clients. * Small business owners wishing to ensure a safe and harmonious environment for their team. CAREER PATH * HR Manager: £35,000 - £55,000 Per Year * Workplace Mediator: £30,000 - £50,000 Per Year * Compliance Officer: £27,000 - £45,000 Per Year * Organisational Development Consultant: £40,000 - £60,000 Per Year * Employee Relations Specialist: £28,000 - £48,000 Per Year * Business Owner: Salary varies based on the success and size of the business. PREREQUISITES This Certificate in Workplace Violence, Harassment and Conflict Resolution Training at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CERTIFICATION After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. COURSE CURRICULUM Workplace Management: Violence What Is Workplace Harassment? 00:11:00 Identifying the Bully 00:10:00 How to Handle Workplace Violence 00:09:00 Risk Assessment (I) 00:08:00 Risk Assessment (II) 00:07:00 Being the Victim 00:06:00 Checklist for Employers 00:09:00 Interview Process 00:06:00 Investigation Process 00:10:00 Developing a Workplace Harassment Policy 00:10:00 Workplace Management: Harassment The Background 00:12:00 Developing an Anti-Harassment Policy 00:10:00 Policies in the Workplace 00:12:00 Proper Procedures in the Workplace 00:19:00 False Allegations 00:09:00 Other Options 00:06:00 Sexual Harassment 00:07:00 Mediation 00:08:00 Conflict Resolution 00:07:00 The Aftermath 00:07:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00