Name: Customer Service Online Training Courses
Price: 300 GBP
Availability: InStock

Leeds

London

<p style="color: rgb(74, 87, 95); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(74, 87, 95);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The psychological insights and skills you need</strong></p><p style="color: rgb(58, 68, 74); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);">Knowing how to resolve conflict constructively is an essential life skill &ndash; improving personal and professional relationships, mental health, productivity and more&hellip;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul style="color: rgb(58, 68, 74); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(58, 68, 74);"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Accredited CPD Certificate :</strong>&nbsp;6 hours</p></li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Length</strong>&nbsp;1 day (9.30am - 4.00pm)</p></li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(58, 68, 74); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(58, 68, 74);">&gt; Counts towards the Diploma</strong><span style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style="color: rgb(58, 68, 74);">&nbsp;&ndash; from 2024, this course will be a requirement of&nbsp;</span>Part 1<span style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style="color: rgb(58, 68, 74);">&nbsp;of the&nbsp;</span>HG Diploma<span style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style="color: rgb(58, 68, 74);">.</span><br fr-original-style="" style="box-sizing: border-box;"></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style="color: rgb(58, 68, 74);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></div><section style="color: rgb(58, 68, 74); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(58, 68, 74);"><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p style="color: rgb(74, 87, 95); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);">A fantastic approach that helps you unpack the issues, respond positively and find an effective solution that moves everyone forward...</p></blockquote></section><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><h3 style="color: rgb(74, 87, 95); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(74, 87, 95); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);">This course will:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict</li><li fr-original-style="" style="box-sizing: border-box;">build your confidence and comfort around being in situations that involve conflict</li><li fr-original-style="" style="box-sizing: border-box;">give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace &ndash; or with your friends and family &ndash; to resolve conflict constructively</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It will also enable you to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">help clients recognise conflict and understand their own responses to it</li><li fr-original-style="" style="box-sizing: border-box;">help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes</li><li fr-original-style="" style="box-sizing: border-box;">provide clients with a framework and structure for addressing conflict in a healthy way</li><li fr-original-style="" style="box-sizing: border-box;">help clients become less fearful of conflict, so they don&rsquo;t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships</li><li fr-original-style="" style="box-sizing: border-box;">provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations.</p></section><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><h2 style="color: rgb(74, 87, 95); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);"><br fr-original-style="" style="box-sizing: border-box;"></h2><h2 style="color: rgb(74, 87, 95); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);">Why take this course</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img data-perfmatters-preload="" src="https://www.humangivens.com/wp-content/uploads/2023/03/CPD-Provider-Logo-Activity-2022-2024_CPD-PROVIDER-50398-no_bkg_crop-150x150.png" alt="CPD Provider Logo" width="150" height="150" srcset="https://www.humangivens.com/wp-content/uploads/2023/03/CPD-Provider-Logo-Activity-2022-2024_CPD-PROVIDER-50398-no_bkg_crop-150x150.png 150w, https://www.humangivens.com/wp-content/uploads/2023/03/CPD-Provider-Logo-Activity-2022-2024_CPD-PROVIDER-50398-no_bkg_crop-300x300.png 300w, https://www.humangivens.com/wp-content/uploads/2023/03/CPD-Provider-Logo-Activity-2022-2024_CPD-PROVIDER-50398-no_bkg_crop-100x100.png 100w" sizes="(max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Conflict isn&rsquo;t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives &ndash; between family, friends, colleagues, neighbours, and in our interactions with organisations &ndash; when it &nbsp;becomes entrenched it can cause immense individual distress, and waste time and money.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved. To lead a healthy life we don&rsquo;t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all. Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of&nbsp;<em fr-original-style="" style="box-sizing: border-box;">destructive</em>&nbsp;conflict and embrace the benefits of&nbsp;<em fr-original-style="" style="box-sizing: border-box;">constructive</em>&nbsp;conflict.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Throughout the day,&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Rupinder</u></strong>&nbsp;will draw on her own&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">considerable practical experience</strong>&nbsp;of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></section><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p style="color: rgb(74, 87, 95); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);">Addressing conflict in the right way helps us solve problems and improves the health and wellbeing of everyone involved...</p></blockquote></section><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><h2 style="color: rgb(74, 87, 95); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);"><br fr-original-style="" style="box-sizing: border-box;"></h2><h2 style="color: rgb(74, 87, 95); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);">What the course covers</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The common causes of interpersonal conflict</li><li fr-original-style="" style="box-sizing: border-box;">The negative impacts and potential benefits in conflict situations</li><li fr-original-style="" style="box-sizing: border-box;">How to consider intentions and outcomes when engaging in conflict</li><li fr-original-style="" style="box-sizing: border-box;">The different methods used to influence the outcome of conflict, and how the method influences the outcome</li><li fr-original-style="" style="box-sizing: border-box;">What a resolution really is</li><li fr-original-style="" style="box-sizing: border-box;">The cultural and contextual influences on perceptions, experience, and responses to conflict</li><li fr-original-style="" style="box-sizing: border-box;">The role our innate needs and resources play in conflict situations</li><li fr-original-style="" style="box-sizing: border-box;">Identifying our influence on the process of conflict</li><li fr-original-style="" style="box-sizing: border-box;">Effective skills to engage people who are in conflict</li><li fr-original-style="" style="box-sizing: border-box;">A practical, sequenced model for effective mediation and conflict resolution</li><li fr-original-style="" style="box-sizing: border-box;">An effective framework for facilitating constructive conversations</li><li fr-original-style="" style="box-sizing: border-box;">How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties</li><li fr-original-style="" style="box-sizing: border-box;">Effective skills to facilitate negotiations</li><li fr-original-style="" style="box-sizing: border-box;">Techniques and diffusing strategies to reduce potential barriers</li><li fr-original-style="" style="box-sizing: border-box;">How to access resources to build agreements that last</li><li fr-original-style="" style="box-sizing: border-box;">The effective skills needed to facilitate negotiations</li><li fr-original-style="" style="box-sizing: border-box;">How to implement opportunities in organisations to address conflict effectively</li><li fr-original-style="" style="box-sizing: border-box;">Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it</li><li fr-original-style="" style="box-sizing: border-box;">How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively</li><li fr-original-style="" style="box-sizing: border-box;">And&nbsp;<a href="https://www.humangivens.com/college/conflict-resolution-training/#programme" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">much more</a>&hellip;</li></ul></section><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><br fr-original-style="" style="box-sizing: border-box;"></section><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: rgb(74, 87, 95); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);">Course Programme</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&lsquo;Conflict Resolution&rsquo;</strong>&nbsp;course starts at 9.30am and runs until 4.00pm.</p></section><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">From 8.30am Registration (Tea and coffee served until 9.25am)</li><li fr-original-style="" style="box-sizing: border-box;">9.30am Approaches to conflict</li><li fr-original-style="" style="box-sizing: border-box;">11.00am Discussion over tea/coffee</li><li fr-original-style="" style="box-sizing: border-box;">11.30am Understanding Causes and Impact</li><li fr-original-style="" style="box-sizing: border-box;">1.00pm Lunch (included)</li><li fr-original-style="" style="box-sizing: border-box;">1.45pm Increasing engagement</li><li fr-original-style="" style="box-sizing: border-box;">3.00pm Discussion over tea/coffee</li><li fr-original-style="" style="box-sizing: border-box;">3.15pm Reaching Resolution</li><li fr-original-style="" style="box-sizing: border-box;">4.00pm Day ends</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(74, 87, 95); box-sizing: border-box;" fr-original-style=" color: rgb(74, 87, 95);">Who is this course suitable for?</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people</li><li fr-original-style="" style="box-sizing: border-box;">It is also very relevant to anyone working in a supportive role &ndash; such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. &ndash; as well as employees, customer service personnel and anyone working in schools and education.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></section><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"></section><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(255, 102, 0); box-sizing: border-box;" fr-original-style=" color: rgb(255, 102, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><img src="https://www.humangivens.com/wp-content/uploads/2023/03/CPD-Provider-Logo-Activity-2022-2024_CPD-PROVIDER-50398-no_bkg_crop-150x150.png" alt="CPD Provider Logo" width="150" height="150" srcset="https://www.humangivens.com/wp-content/uploads/2023/03/CPD-Provider-Logo-Activity-2022-2024_CPD-PROVIDER-50398-no_bkg_crop-150x150.png 150w, https://www.humangivens.com/wp-content/uploads/2023/03/CPD-Provider-Logo-Activity-2022-2024_CPD-PROVIDER-50398-no_bkg_crop-300x300.png 300w, https://www.humangivens.com/wp-content/uploads/2023/03/CPD-Provider-Logo-Activity-2022-2024_CPD-PROVIDER-50398-no_bkg_crop-100x100.png 100w" sizes="(max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">On completion of this training you&rsquo;ll receive CPD certificates from the College and the CPD Standards Office.</p></section><section style="color: rgb(58, 68, 74); box-sizing: border-box;" fr-original-style=" color: rgb(58, 68, 74);"><br fr-original-style="" style="box-sizing: border-box;"></section>

Human Givens College

Dealing with Conflict

General Admission

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Welcome to our Couples Coaching Session an extra long session to tackle pressing issues with a professional therapist, where you and your partner will receive expert guidance and education on how to improve your relationship. Our 1-hour and 30-minute session with a qualified relationship coach will provide you with instant advice and cover a wide range of topics to help you better understand and strengthen your relationship .This session is also suitable if you have one issue you would like to discuss with your partner.<br data-uw-rm-sr="" fr-original-style="" style="box-sizing: border-box;"><br data-uw-rm-sr="" fr-original-style="" style="box-sizing: border-box;">During the session, our coach will cover different areas such as effective communication, trust-building, intimacy, conflict resolution, and creating a healthy relationship dynamic. You and your partner will learn how to identify and overcome relationship obstacles, develop strategies for a more fulfilling relationship, and understand each other&rsquo;s needs better.<br data-uw-rm-sr="" fr-original-style="" style="box-sizing: border-box;"><br data-uw-rm-sr="" fr-original-style="" style="box-sizing: border-box;">Our Couples Coaching Session is perfect for anyone looking to improve their relationship and strengthen their connection with their partner. As a new customer, you&rsquo;ll receive a free 30-minute follow-up call to check on your progress and get further support.<br data-uw-rm-sr="" fr-original-style="" style="box-sizing: border-box;"><br data-uw-rm-sr="" fr-original-style="" style="box-sizing: border-box;">Don&rsquo;t wait to take the first step towards a happier, healthier relationship with your partner. Book your Couples Coaching Session today and start building a stronger, more fulfilling relationship!</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://relationshipsmdd.com/product/couples-coaching-session/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/couples-coaching-session/</a></strong></span></p></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D COUPLES COACHING SESSION (COUPLES)

General admission

KEMP CENTER

Business Management Course

<p>As an HR professional, you understand the importance of effective communication and conflict resolution in the workplace. With the <strong>HR: Communication and Conflict Dealing at Work at QLS Level 2 &amp; 3</strong>, you can prepare yourself with the necessary talents to handle these challenges confidently and professionally.</p><p>Quality Licence Scheme is a trusted provider of endorsed courses, ensuring you receive high-quality training that meets industry standards. By completing this course, you will receive a hardcopy certificate demonstrating your commitment to continuous professional development.</p><p>This comprehensive course covers various essential topics, including effective communication strategies, conflict management techniques, and negotiation skills. You will learn how to identify and address communication barriers, understand different conflict styles, and develop strategies for resolving conflicts constructively and collaboratively.</p><p>This bundle is a testament to the high quality of education that can be achieved through QLS-endorsed courses. With two such courses included in this bundle, learners are sure to receive a top-notch, informative, and engaging education. Not only are these courses QLS endorsed, but they also come with free certificates, making them an excellent investment for anyone looking to improve their knowledge and skills.</p><p>Whether you want to upskill, enhance your CV, or improve your communication and conflict resolution skills, the <strong>HR: Communication and Conflict Dealing at Work at QLS Level 2 &amp; 3</strong> bundle is the perfect solution. Sign up today and take the first step towards becoming a more effective and successful HR professional.</p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Certificate in Crisis Communication for HR at QLS Level 3</li><li><strong>Course 02:</strong> Award in Dealing with Conflict at Work at QLS Level 2</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Corporate Risk And Crisis Management - Online Course</li><li><strong>Course 04:</strong> Conflict Resolution</li><li><strong>Course 05:</strong> Decision-Making and Critical Thinking</li><li><strong>Course 06:</strong> Workplace Stress Management</li><li><strong>Course 07:</strong> Complete Communication Skills Master Class for Life</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Develop effective communication strategies and techniques for HR.</li><li>Understand and apply conflict resolution techniques in the workplace.</li><li>Gain knowledge of corporate risk and crisis management principles.</li><li>Enhance decision-making and critical-thinking skills.</li><li>Develop strategies to manage workplace stress and promote employee well-being.</li><li>Master communication skills for personal and professional success.</li><li>Improve career prospects and earning potential through professional development and upskilling.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>The <strong>HR: Communication and Conflict Dealing at Work at QLS Level 2 &amp; 3 </strong>bundle includes two QLS-endorsed courses: Communication for HR and Dealing with Conflict at Work. In Communication for HR, you will learn how to develop effective communication strategies and techniques for HR professionals. This course covers various topics, including communication barriers, active listening, and assertiveness. By the end of the course, you will have the skills and confidence to communicate effectively with colleagues, employees, and stakeholders.</p><p>In Dealing with Conflict at Work, you will gain an understanding of conflict resolution techniques and how to apply them in the workplace. This course covers topics such as identifying the root causes of conflict, developing effective conflict management strategies, and promoting positive relationships in the workplace. By the end of the course, you will be equipped with the skills and knowledge to handle conflicts in a constructive and collaborative manner.</p><p><strong>Certification:</strong></p><ul><li>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</li><li><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</li><li>Investing in this comprehensive package, learners will not only receive one but Two Hard Copy QLS Endorsed Certificates conveniently delivered to their doorstep!</li></ul><p><strong>Please Note: </strong>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>HR professionals looking to develop effective communication and conflict-resolution skills.</li><li>Managers and team leaders seeking to improve their communication and conflict management skills.</li><li>Employees who want to enhance their communication and conflict-resolution skills.</li><li>Individuals seeking to upskill and enhance their professional development.</li><li>Anyone interested in improving their communication and conflict-resolution skills.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in the<strong> HR: Communication and Conflict Dealing at Work at QLS Level 2 &amp; 3</strong> bundle.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>HR Manager: £30,000 - £60,000 per year</li><li>Team Leader: £20,000 - £40,000 per year</li><li>Risk Manager: £40,000 - £80,000 per year</li><li>Crisis Management Specialist: £35,000 - £70,000 per year</li><li>Decision-Making Specialist: £30,000 - £60,000 per year</li><li>Well-being Coordinator: £25,000 - £45,000 per year</li><li>Communication Specialist: £25,000 - £50,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Imperial Academy

Learning & Development

Legal Practice Course (LPC)

Professional Skills Course (PSC)

Corporate Learning & Development

Institute of Leadership & Management (ILM)

Level 2 & 3 Endorsed Training | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access

HR: Communication and Conflict Dealing at Work at QLS Level 2 & 3

<p>Organisations with effective leaders see a 14.9% increase in productivity and a 20% increase in employee satisfaction. Are you ready to be part of this statistic and become an effective leader who inspires and motivates your team?</p><p><strong>Leadership </strong>is a critical component of success in today's fast-paced and ever-changing business environment. Effective leaders inspire and motivate their teams to achieve great results, creating a positive and supportive work environment and driving results through their vision and leadership skills.</p><p>That's why we're proud to introduce the <strong>Leadership &amp; Supervisor - QLS Endorsed Course with Certificate</strong> Bundle, a comprehensive and engaging training program designed to prepare you with the essential talents and knowledge you need to succeed as a leader.</p><p>This bundle is a testament to the high quality of education that can be achieved through QLS-endorsed courses. With two such courses included in this bundle, learners are sure to receive a top-notch education that is both informative and engaging.</p><p>Investing in your education is always a wise choice, and with two QLS Endorsed certificates to your name, you can be sure that you're double boosting your resume.</p><p>Apart from the QLS courses, the learners will get access to five CPD courses that are in line with the subject matter. These will enhance your overall understanding as well as broaden your knowledge.</p><p>Start your journey to becoming an effective and inspiring leader with the <strong>Leadership &amp; Supervisor - QLS Endorsed Course with Certificate</strong> bundle. Enrol today and take the first step towards achieving your full potential as a leader!</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Supervisor Training at QLS Level 4</li><li><strong>Course 02:</strong> Advanced Diploma in Leadership &amp; Management at QLS Level 7</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Motivational Leadership</li><li><strong>Course 04:</strong> Workplace Diversity</li><li><strong>Course 05:</strong> Equality, Diversity and Discrimination</li><li><strong>Course 06:</strong> Conflict Resolution</li><li><strong>Course 07:</strong> Dealing With Difficult People Training</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Develop your leadership skills and knowledge, including effective communication, delegation, motivation, decision-making, and conflict resolution.</li><li>Enhance your ability to create a positive and supportive work environment.</li><li>Inspire and engage your team to achieve great results.</li><li>Learn how to deal with difficult people and resolve conflicts effectively.</li><li>Gain an understanding of workplace diversity and equality, diversity, and discrimination.</li><li>Develop your motivational leadership skills to drive results.</li><li>Receive hardcopy certificates for each of the courses, demonstrating your commitment to professional development and your ability to lead and motivate your team to achieve great results.</li></ul><p>The courses in the bundle are designed to provide a learning experience, combining topics such as effective communication, delegation, motivation, decision-making, conflict resolution, and team building. You will also learn about workplace diversity, equality, diversity, and discrimination, as well as how to deal with difficult people and resolve conflicts effectively.</p><p>TheSupervisor Training course focuses on developing your leadership skills and knowledge, including effective communication, delegation, motivation, and decision-making. The Leadership Training course provides a comprehensive overview of leadership and covers a wide range of topics essential to effective leadership, including conflict resolution and team building.</p><p>The 5 relevant CPD QS accredited courses included in the bundle are Motivational Leadership, Workplace Diversity, Equality, Diversity and Discrimination, Conflict Resolution, and Dealing With Difficult People Training. These courses provide a deep dive into key leadership skills and topics, providing you with the knowledge and experience you need to succeed as a leader.</p><p><strong>Certification</strong></p><ul><li>In pursuing <strong>QLS-endorsed</strong> courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</li><li><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</li><li>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Emerging leaders and supervisors looking to enhance their leadership skills and knowledge.</li><li>Individuals looking to build their confidence as a leader.</li><li>Those seeking professional development opportunities in the field of leadership.</li><li>Anyone looking to receive hardcopy certificates for each of the courses, demonstrating their commitment to professional development and their ability to lead and motivate their team to achieve great results.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Team Leader: £25,000 - £35,000 per annum</li><li>Project Manager: £30,000 - £45,000 per annum</li><li>Operations Manager: £35,000 - £50,000 per annum</li><li>Business Manager: £40,000 - £60,000 per annum</li><li>HR Manager: £45,000 - £65,000 per annum</li><li>Director of Operations: £60,000 - £80,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Level 4 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Leadership & Supervisor - QLS Endorsed Course with Certificate

<p>Welcome to the <strong>HR Management &amp; Employment Law at QLS Level 5 </strong>bundle! This bundle is a comprehensive package that includes two QLS-endorsed courses and five CPD QS accredited courses. Our courses will teach you the skills and knowledge necessary to excel in the HR and Employment Law industry.</p><p>The HR Management course focuses on Crisis Communication, providing insights into effectively communicating during crisis situations. Meanwhile, the UK Employment Law course is designed to provide a detailed understanding of the UK legal framework surrounding employment. Moreover, our five CPD QS accredited courses - Conflict Resolution, Performance Management, Decision Making and Critical Thinking, Complete Communication Skills Master Class for Life, and Psychology of Anxiety and Stress - offer a deeper understanding of relevant topics to complement your learning.</p><p>Upon completing <strong>HR Management &amp; Employment Law at QLS Level 5</strong>, you will receive hardcopy certificates, which will validate your learning experience and add significant value to your professional profile. These certificates will serve as evidence of your new-found knowledge and expertise, distinguish you from your peers, and enhance your employability.</p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in HR Management at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in UK Employment Law at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Conflict Resolution</li><li><strong>Course 04:</strong> Performance Management</li><li><strong>Course 05:</strong> Decision-Making and Critical Thinking</li><li><strong>Course 06:</strong> Complete Communication Skills Master Class for Life</li><li><strong>Course 07:</strong> Psychology of Anxiety and Stress</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Gain an in-depth understanding of Crisis Communication and its importance in HR Management.</li><li>Develop a comprehensive knowledge of UK Employment Law and its practical applications.</li><li>Learn the techniques and principles of Conflict Resolution and how to apply them in HR.</li><li>Enhance your Performance Management skills and learn effective ways to manage and motivate employees.</li><li>Develop critical thinking and decision-making abilities to succeed in a fast-paced and dynamic work environment.</li><li>Master the art of communication and develop advanced communication skills.</li><li>Learn how to deal with stress and anxiety in the workplace.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p><strong>QLS Course 1: Diploma in HR Management at QLS Level 5</strong></p><p>HR Management: Crisis Communication - This QLS-endorsed course is designed to give learners an in-depth understanding of Crisis Communication in HR Management. You will learn about the importance of effective communication during crises and its impact on the organisation's reputation, stakeholders, and employees. The course covers various communication channels, techniques, and principles that can be applied to manage crises effectively. Additionally, you will learn about the legal and ethical considerations that need to be considered during crisis communication.</p><p><strong>QLS Course 2: Diploma in UK Employment Law at QLS Level 5</strong></p><p>UK Employment Law - This QLS-endorsed course is designed to provide learners with a comprehensive understanding of the UK legal framework surrounding employment. The course covers various aspects of UK Employment Law, such as employment contracts, discrimination, termination, and redundancy. You will learn about the rights and responsibilities of employees and employers and how they can be enforced through tribunals and courts. The course also covers the impact of EU laws on UK Employment Law and the potential implications of Brexit. By the end of the course, you will have a solid understanding of the legal principles that underpin HR Management and how to apply them in practice.</p><p><strong>Certification:</strong></p><ul><li>In pursuing QLS-endorsed courses, learners attain a profound understanding and amplify their professional prowess, enriching their curriculum vitae.</li><li><strong>The Quality Licence Scheme </strong>is a reputable and distinguished endorsement emblematic of exceptional standards and excellence throughout the UK.</li><li>Investing in this comprehensive package, learners will receive Two Hard Copy QLS Endorsed Certificates conveniently delivered to their doorstep!</li></ul><p><strong>Please Note: </strong>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Aspiring HR professionals looking to gain a competitive edge in the job market.</li><li>HR managers seeking to upskill and expand their knowledge base.</li><li>Anyone interested in the UK legal framework surrounding employment and how it impacts HR.</li><li>Professionals looking to improve their conflict resolution, performance management, communication, and decision-making skills.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>HR Manager: £31k-£60k</li><li>Employee Relations Manager: £36k-£70k</li><li>Learning and Development Manager: £30k-£60k</li><li>Recruitment Manager: £26k-£54k</li><li>Occupational Psychologist: £30k-£80k</li><li>Employment Lawyer: £40k-£120k</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

QLS Level 5 Endorsed Diploma | QLS Hard Copy Certificates Included | Plus 5 CPD Courses | Lifetime Access

HR Management & Employment Law at QLS Level 5

<p>Be ready to face any crisis with the Crisis Management and Communication for HR at QLS bundle. It includes seven courses that provide you with the necessary knowledge and skills to manage any crisis that may arise in your organisation.</p><p>The bundle includes two QLS-endorsed courses that come with a hardcopy certificate upon completion. Crisis Communication for HR teaches you how to communicate effectively during a crisis, and Corporate Risk and Crisis Management focuses on the strategies and tactics to manage risks and crises. In addition to the QLS-endorsed courses, there are five CPD QS-accredited courses covering relevant topics such as conflict resolution, decision-making, stress management, and communication skills.</p><p>With this bundle, you'll learn how to handle crises, communicate effectively with stakeholders, manage risks, resolve conflicts, and make sound decisions. Start your journey to becoming a crisis management expert today with the Crisis Management and Communication for HR at QLS bundle.</p><p><strong>Learning Outcomes:</strong></p><p>Upon completing the Crisis Management and Communication for HR at QLS bundle, you will be able to:</p><ul><li>Develop effective communication strategies during a crisis to ensure stakeholders are informed, and the organisation's reputation remains intact</li><li>Use strategies and tactics to manage risks and crises that may arise in your organisation</li><li>Resolve conflicts that may arise in the workplace in a timely and effective manner</li><li>Make informed and effective decisions, particularly in high-stress situations</li><li>Manage workplace stress effectively to improve employee well-being and productivity</li><li>Master communication skills that can be used throughout your career, both personally and professionally</li><li>Demonstrate your expertise to peers and employers with the QLS-endorsed hardcopy certificates you receive upon completing the two endorsed courses in the bundle</li></ul><p><strong>QLS Endorsed Courses: </strong></p><ul><li><strong>Course 01: </strong>Certificate in Crisis Communication for HR at QLS Level 3</li><li><strong>Course 02: </strong>Diploma in Corporate Risk and Crisis Management at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03: </strong>Conflict Resolution</li><li><strong>Course 04: </strong>Dealing with Conflict at Work</li><li><strong>Course 05:</strong> Decision Making and Critical Thinking</li><li><strong>Course 06: </strong>Workplace Stress Management</li><li><strong>Course 07: </strong>Complete Communication Skills Master Class for Life</li></ul><p>The Crisis Management and Communication for HR at QLS bundle is designed to equip HR professionals with the knowledge and skills needed to manage crises and communicate effectively in high-stress situations. The bundle includes seven courses, with two QLS-endorsed courses that come with hardcopy certificates upon completion. The five additional courses are CPD QS accredited, covering topics such as conflict resolution, decision-making, and stress management.</p><p>This comprehensive bundle will prepare you to handle any crisis that may arise in your organisation, communicate effectively with stakeholders, manage risks, and resolve conflicts. The skills you acquire from this bundle will be invaluable for your career development and personal growth.</p><p><strong>Certification</strong></p><p>Learners will qualify for the <strong>highly sought-after QLS Endorsed Certificate</strong> after successfully passing the assessment at the conclusion of each endorsed course.</p><p><strong>The Quality Licence Scheme</strong> is a credible and renowned endorsement that marks <strong>high quality </strong><strong>and excellence</strong> in the UK. It is well accepted and sought after by industry experts and recruiters.</p><p>Learners who purchase this bundle will receive <strong>TWO Hardcopy QLS Certificates at their door!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for:</p><ul><li>HR professionals who want to enhance their crisis management and communication skills</li><li>Professionals who want to improve their conflict resolution, decision-making, and stress management skills</li><li>Individuals who want to master their communication skills both personally and professionally</li><li>Anyone who wants to add value to their career and demonstrate their expertise in crisis management and communication</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completing the Crisis Management and Communication for HR at QLS bundle, you can expect to pursue the following career paths:</p><ul><li>HR Manager (£35,000 - £65,000)</li><li>Risk Manager (£35,000 - £70,000)</li><li>Conflict Resolution Specialist (£25,000 - £55,000)</li><li>Communication Manager (£25,000 - £65,000)</li><li>Decision-Making Analyst (£30,000 - £50,000)</li><li>Stress Management Consultant (£30,000 - £60,000)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

One Education

Crisis Management and Communication for HR at QLS 3 & 5 Course

Packt

Penetration Testing

Kali Linux

Ethical Hacking

The course focuses on the five domains that should be known for the CompTIA PenTest+ PT0-002 exam. Learn to successfully plan and scope a pen test engagement with a client, find vulnerabilities, exploit them to get into a network, then report on those findings to the client with the help of this comprehensive course.

Ethical Hacking and CompTIA PenTest+ Exam Prep (PT0-002)

<p>Buckle up and get ready to revolutionise your teaching and school administration skills with the "Teaching and School Administration" bundle! This is not just any ordinary bundle, it's a comprehensive and cutting-edge collection of five courses that will skyrocket your career development and leave you feeling like an education ninja.</p><p>So, you want to become a teaching assistant but don't know where to start? We've got you covered with our "Teaching Assistant Complete Course". You'll learn everything from classroom management strategies to understanding special education, leaving you equipped with the knowledge and skills needed to tackle any challenge that comes your way.</p><p>And what about those aspiring leaders in the education field? Our "Leadership in Teaching" course is designed to provide you with the tools you need to lead a team of educators effectively. From team-building techniques to conflict-resolution skills, you'll be the driving force behind creating a positive and productive work environment. Not to mention you'll also learn how to create engaging and effective lesson plans with our "Lesson Planning for Teaching" course.</p><p>Whether you want to teach anything or teach remotely, we've got you covered with our "Teach Anybody Anything" and "Remote Teaching Online" courses. Also, all the courses in the bundle are QLS-Endorsed, and you will receive five free Hardcopy of QLS certificates upon completion. So, what are you waiting for? Get ready to conquer the education world with the "Teaching and School Administration" bundle!</p><p><strong>Learning Outcomes</strong></p><ul><li>A comprehensive understanding of the role and responsibilities of a teaching assistant, including classroom management techniques, special education, and behaviour management strategies.</li><li>The ability to effectively lead a team of educators and create a positive work environment through team building and conflict resolution skills.</li><li>Effective lesson planning skills, including the ability to design engaging and effective lesson plans that captivate students.</li><li>Knowledge of how to teach a variety of subjects to a variety of students, including those with different learning styles.</li><li>An understanding of the benefits and challenges of remote teaching and how to successfully deliver online lessons.</li><li>A deeper understanding of the principles of leadership and how they apply to the education field.</li><li>The ability to assess and evaluate student progress and make data-driven decisions to improve student outcomes.</li><li>Increased confidence and competence in the classroom will enable you to make a positive impact on student learning and success.</li></ul><p><strong>Courses are included in this Bundle:</strong></p><ul><li><strong>Course 01:</strong> Teaching Assistant Complete Course</li><li><strong>Course 02:</strong> Early Years Teaching and Child Care Course</li><li><strong>Course 03:</strong> School Administrator Training</li><li><strong>Course 04:</strong> Lesson Planning for Teaching</li><li><strong>Course 05:</strong> Forest Schooling</li></ul><p><strong>Course Curriculum:</strong><strong><br /></strong></p><p><strong>Course 01: Teaching Assistant Complete Course<br /></strong></p><ul><li>Module 01: Introduction to Teaching</li><li>Module 02: Pedagogy</li><li>Module 03: SEN Teaching</li><li>Module 04: Autism</li><li>Module 05: ADHD</li><li>Module 06: Dyslexia</li></ul><p><strong>Course 02: Early Years Teaching and Child Care Course<br /></strong></p><p>***EYFS Teaching Diploma***</p><ul><li>Module 01: Introduction to EYFS</li><li>Module 02: Importance of Early Years in Development</li><li>Module 03: EYFS Teaching Techniques</li><li>Module 04: Working as an EYFS Teacher</li><li>Module 05: Promoting Learning and Development</li><li>Module 06: Children Having Special Education Needs or Disabilities</li><li>Module 07: Parents' Guide to the Early Years Foundation Stage</li><li>Module 08: Welfare Requirements</li><li>Module 09: The EYFS Educational Philosophies and Privileges</li><li>Module 10: Registration, Inspection, and Quality Improvement</li><li>Module 11: EYFS Framework in 2021</li></ul><p>***Child Development and Care***</p><ul><li>Understanding Child Development</li><li>Care for Children</li><li>Healthy Food, Healthy Living</li><li>Keeping Children Healthy and Safe</li><li>Child Protection</li><li>Play, Imagination and Creativity</li><li>Factors that Influence Development!</li><li>Cognitive Development</li><li>Social and Emotional Development</li><li>Personality and Intellectual Development in Children</li><li>Language Development in Children</li><li>Problems in Childhood &amp; Adolescence</li></ul><p><strong>Course 03: School Administrator Training<br /></strong></p><ul><li>Module 01: Introduction to School Administration</li><li>Module 02: Types of Schools In The UK</li><li>Module 03: Workplace Development</li><li>Module 04: Creating and Maintaining a School Culture</li><li>Module 05: Educational Administration and Management</li><li>Module 06: Safeguarding Students</li><li>Module 07: Child Development</li><li>Module 08: Serious Behavioural Issues and Problems of Students</li><li>Module 09: Managing School Premises</li><li>Module 10: Safety and Maintenance As an Administrator</li><li>Module 11: Self-Management and Dealing with Stress</li></ul><p><strong>Course 04: Lesson Planning for Teaching<br /></strong></p><ul><li>Module 01: An Introduction to Planning and Teaching</li><li>Module 02: Planning and Preparation in Teaching</li><li>Module 03: Curriculum</li><li>Module 04: Structure and Format</li><li>Module 05: Methodology</li><li>Module 06: Objectives and Learning Aims</li><li>Module 07: Assessment and Evaluation</li></ul><p><strong>Course 05: Forest Schooling</strong></p><ul><li>Module 01: Forest Schooling</li><li>Module 02: Benefits of Forest Schooling</li><li>Module 03: Forest School Programme</li><li>Module 04: Learning Activities in Forest School</li><li>Module 05: Playing Activities in Forest School</li><li>Module 06: Survival Activities in Forest School</li><li>Module 07: Child Development</li><li>Module 08: Eco-Friendly Forest Schooling</li><li>Module 09: Safety and Risk Management</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        50 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This "Teaching and School Administration" bundle is perfect for:</p><ul><li>Aspiring and current teaching assistants who want to deepen their understanding of the role and responsibilities and improve their skills in the classroom.</li><li>Educators who aspire to take on a leadership role in the education field and want to improve their leadership skills.</li><li>Teachers who are looking to enhance their lesson planning skills and create engaging and effective lessons for their students.</li><li>Individuals interested in remote teaching and looking to gain the knowledge and skills needed to deliver effective online lessons.</li><li>School administrators and leaders looking to expand their knowledge of teaching and school administration and improve their leadership skills in the education field.</li></ul><p><strong>Disclaimer</strong></p><p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completion of this "Teaching and School Administration" bundle, individuals will have the knowledge to pursue the following careers:</p><ul><li>Teaching Assistant</li><li>Lead Teacher</li><li>Curriculum Coordinator</li><li>School Administrator</li><li>Instructional Coach</li></ul><p>These professionals typically make between <strong>£25k to £55k</strong> per annum in the United Kingdom.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

5 QLS Endorsed Course With Certificates | 5-in-1 Bundle | CPD Accredited | Career Guided Program | Lifetime Access

Teaching and School Administration - QLS Endorsed

<p>Customer service is critical for businesses because it directly impacts their relationships with customers. Did you know that businesses lose an estimated <strong>$75</strong><strong>billion each year</strong> due to poor customer service? For only <strong>£300</strong> you will be able to learn all there is to know about customer service with an instant save of<strong> £60.</strong></p><p>Happy customers are more likely to stick around. Moreover, positive customer service experiences can foster brand loyalty and can turn customers into loyal fans.</p><p>According to <strong>Reed </strong>a <strong>Customer service</strong> can earn upto <strong>£28,000</strong> to <strong>£35,000</strong> in a <strong>year </strong>depending on experience, location and many other factors.</p><p>Ready to take your customer service skills to the next level? Join us on this transformative journey and become a customer service superstar! Enrol now and let's start delivering unforgettable experiences together!</p><p><strong>Key features:</strong></p><ul><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>This Bundle Includes Following Courses :</strong></p><ul><li> Course 01: Customer Service</li><li> Course 02: Customer Service Advisor</li><li> Course 03: Retail Customer Service - Level 3</li><li> Course 04: Patient Customer Service</li><li> Course 05: Communication &amp; Customer Service for Receptionist</li><li> Course 06: Phone-Based Customer Service</li><li> Course 07: Digital Product Management</li><li> Course 08: Stress Management</li><li> Course 09: Public Relations</li><li> Course 10: Conflict Resolution Training</li><li> Course 11: Cross-Cultural Awareness Training</li><li> Course 12: Know Your Customer (KYC)</li><li> Course 13: Customer Due Diligence (CDD)</li><li> Course 14: Performance Management</li><li> Course 15: Decision Making and Critical Thinking</li><li> Course 16: Sales: Psychology of Customers</li><li> Course 17: Problem Solving Skills</li><li> Course 18: CRM - Customer Relationship Management</li><li> Course 19: Communication Skills</li><li> Course 20: Change Management</li><li> Course 21: Self Esteem and Assertiveness Skills Course</li><li> Course 22: Handling and Managing Difficult Conversations</li><li> Course 23: Workplace Confidentiality</li><li> Course 24: Negotiation Skills</li><li> Course 25: Introduction to Emotional Intelligence</li><li> Course 26: Email Writing</li><li> Course 27: Microsoft Excel</li><li> Course 28: Equality &amp; Diversity</li><li> Course 29: Positive Psychology</li><li> Course 30: Project Management: Six Sigma</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Enhance customer satisfaction through effective communication and problem-solving skills.</li><li>Develop proficiency in conflict resolution and stress management techniques.</li><li>Understand cross-cultural awareness and its impact on customer interactions.</li><li>Apply principles of CRM and digital product management for customer service.</li><li>Improve decision-making abilities and critical thinking in customer-related scenarios.</li><li>Cultivate self-esteem, assertiveness, and emotional intelligence for better service.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Course<strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking employment in customer-facing roles.</li><li>Professionals aiming to enhance customer service skills and competencies.</li><li>Those working in retail, healthcare, hospitality, or service industries.</li><li>Individuals aspiring to advance their careers in customer service roles.</li><li>Anyone interested in improving communication and problem-solving abilities.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Customer Service Online Training Courses. You just need to have an interest in Customer Service.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Customer Service Online Training Courses you will have a variety of careers to choose from. The following job sectors of Customer Service are:</p><ul><li>Customer Service Manager</li><li>Retail Store Supervisor</li><li>Sales Representative</li><li>Receptionist</li><li>Project Coordinator</li><li>Administrative Assistant</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost <strong>£3.99</strong> in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10.</strong><br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Customer Service Online Training Courses

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Conflict Resolution and Negotiation Skills. In this course, you&#39;ll learn:</span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Understanding Conflict:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Defining conflict and its various forms</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyzing the root causes and sources of conflict</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing the importance of addressing conflicts proactively</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conflict Management:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for conflict resolution and prevention</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing communication skills for managing conflict</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Implementing conflict resolution techniques in various contexts</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Understanding Negotiation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Defining negotiation and its role in conflict resolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing different negotiation styles and approaches</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of win-win outcomes</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">The Negotiation Process and Preparation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Phases of negotiation: preparation, discussion, and resolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Setting goals and objectives for successful negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing effective negotiation plans and strategies</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Powerful Negotiation Tools:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring negotiation tactics and techniques</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Leveraging persuasive communication skills</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analyzing case studies to identify successful negotiation practices</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Emotional Intelligence:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the role of emotions in conflict and negotiation</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing emotional intelligence for effective communication</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managing emotions during negotiations for optimal outcomes</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Cross-Cultural Negotiation:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognizing cultural influences on negotiation styles</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Adapting communication and negotiation strategies for cross-cultural contexts</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building cultural competence for successful international negotiations</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Multi-Party Negotiations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Navigating complex negotiation scenarios involving multiple parties</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Managing conflicting interests and finding common ground</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Developing strategies for consensus-building in group negotiations</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Using Your Personal Negotiating Power:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and leveraging personal strengths in negotiations</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building negotiation confidence and assertiveness</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Balancing power dynamics for mutually beneficial agreements</li></ul></li></ol>

John Academy

Negotiation Skills

Personal Development

Conflict Management

Enhance your Conflict Resolution and Negotiation Skills with our comprehensive course. Master conflict management, negotiation strategies, emotional intelligence, and cross-cultural negotiation. Gain practical tools for successful multi-party negotiations and discover how to leverage your personal negotiating power. Elevate your communication skills and achieve win-win outcomes in diverse scenarios. Start your journey towards effective conflict resolution and negotiation today.

Conflict Resolution and Negotiation Skills

<p>This transformative program, designed to enhance your career prospects, dive deep into the intricate fabric of human interaction. Each module weaves seamlessly into the next, providing you with a comprehensive foundation for personal and professional growth. Our comprehensive course has the potential in honing your interpersonal skills for success. From mastering the art of effective communication to understanding emotional intelligence, you'll embark on a transformative learning experience that will open doors to a brighter future. Explore the intricacies of collaboration, networking, cultural sensitivity, conflict management, and negotiation. Elevate your career prospects with our dynamic course. Join us on this transformative journey as you master the art of human connection, communication, and collaboration. Elevate your professional prowess and open doors to a world of opportunities.</p><p><strong>Key Features</strong></p><ul><li>CPD Accredited</li><li>FREE PDF + Hardcopy certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet and smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum </strong></p><ul><li>Module 01: Introduction to Interpersonal Skills</li><li>Module 02: Effective Communication</li><li>Module 03: Emotional Intelligence</li><li>Module 04: Collaboration and Teamwork</li><li>Module 05: Networking and Relationship Building</li><li>Module 06: Cultural Sensitivity and Diversity</li><li>Module 07: Conflict Management</li><li>Module 08: Negotiation Skills</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Enhance communication proficiency.</li><li>Develop emotional intelligence for better relationships.</li><li>Master teamwork and collaboration.</li><li>Expand your network and build lasting relationships.</li><li>Foster cultural sensitivity and diversity awareness.</li><li>Hone conflict resolution and negotiation skills.</li></ul><p><strong>Accreditation</strong></p><p>This course is <strong>CPD Quality Standards</strong> (<strong>CPD QS)</strong> accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certificate</strong></p><p>After completing this course, you will get a FREE Digital Certificate from Training Express.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Recent graduates entering the job market.</li><li>Professionals seeking career advancement.</li><li>Entrepreneurs and small business owners.</li><li>Managers and team leaders.</li><li>Sales and customer service representatives.</li><li>Anyone aiming to improve their professional interactions.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Relationship Manager</li><li>Human Resources Specialist</li><li>Sales and Marketing Coordinator</li><li>Project Manager</li><li>Team Leader</li><li>Business Development Executive</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Interpersonal Skills for Professional Development Course

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is designed for all project managers and project team leaders. This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Team Leadership techniques.</p><p>Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager?s human resource expertise, from initial planning through project closure.  Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs.</p></div><div id="course-pills-2"><h3>1 - Project Teams Overview</h3> <ul> <li>Project Human Resource Management</li> <li>Project Human Resources Management Processes</li> <li>Case Study Selection</li> </ul> <h3>2 - Develop Human Resource Plan</h3> <ul> <li>Plan Human Resource Management</li> <li>Roles and Responsibilities</li> <li>Project Organizational Chart</li> <li>Staffing Management Plan</li> <li>Resource Histogram</li> </ul> <h3>3 - Acquire Project Team</h3> <ul> <li>Acquire Project Team Overview</li> <li>Multi-Criteria Decision Analysis</li> <li>Acquire Contract Resources</li> <li>Optimize Virtual Teams</li> <li>Best Practices</li> <li>Social Identity Theory</li> <li>Virtual Teams and Social Identity Theory</li> <li>Team Building Activities for Virtual Teams</li> <li>Cultural Diversity</li> <li>Individualism and Communitarianism</li> <li>Perspectives of Time and Space</li> <li>Fate and Personal Responsibility</li> <li>Face and Saving Face</li> <li>Body Language</li> <li>Create Resource Calendars</li> </ul> <h3>4 - Develop Project Team</h3> <ul> <li>Develop Project Team Overview</li> <li>Ground Rules</li> <li>Form, Storm, Norm, Perform, Adjourn</li> <li>Team Building</li> <li>Team Building ? Personality Profiles</li> <li>Collaborative, Delphi, Majority and Plurality Decision Making</li> <li>Recognition and Rewards</li> <li>Expectancy Theory</li> <li>Maslow?s Hierarchy Of Needs</li> <li>Operant Conditioning</li> <li>Team Performance Assessment</li> </ul> <h3>5 - Manage Project Team</h3> <ul> <li>Manage Project Team Overview</li> <li>Performance Problems</li> <li>Challenging Stakeholders</li> <li>Stress Management</li> <li>Conflict Management and Resolution</li> <li>Views of Conflict</li> <li>Sources of Project Management Conflict</li> <li>Conflict Resolution Survey</li> <li>Conflict Resolution Techniques</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Project Team Leadership training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Project Team Leadership course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Project Leadership

Project Management Professional (PMP)

Project Management

Leadership Development

Google Project Management

Project Team Leadership

UK Wide Travel Costs

<p id="isPasted" style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Restorative Interventions in Schools</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">A &ldquo;Restorative Solution&rdquo; is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to &ldquo;make up&rdquo; for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.</p>

<h3 id="isPasted" style='overflow-wrap: break-word; margin: 30px 0px 25px; font-family: "Open Sans"; font-weight: 400; color: rgb(71, 199, 245); font-size: 32px; line-height: 38px; box-sizing: border-box;' fr-original-style='overflow-wrap: break-word; margin: 30px 0px 25px; font-family: "Open Sans"; font-weight: 400; color: rgb(71, 199, 245); font-size: 32px; line-height: 38px;'><img src="https://images.cademy.co.uk/inclusive-solutions/8023da08-537d-4fee-9908-bf5f4c3c0ffd/original.webp" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">
<br fr-original-style="" style="box-sizing: border-box;">
</h3>

<h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Category</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Teaching and Learning</p>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Description</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">Restorative Interventions in Schools</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">A &ldquo;Restorative Solution&rdquo; is a non-adversarial approach to conflict resolution where the person who has done something wrong in a given situation becomes accountable to those s/he has harmed. This person is then given the opportunity to &ldquo;make up&rdquo; for their inappropriate behaviour through agreement and reparation. An intervention can involve a formal conference, or it can be a simple conversation on a corridor or playground. Restorative Interventions work with all ages of young people, and the techniques can be used in parental meetings, can prevent exclusions and challenge poor behaviour. Our feedback tells us that when problems between young people are addressed in this way, those problems rarely reoccur.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://inclusive-solutions-school.teachable.com/p/restorative-justice-in-schools/" style="color: rgb(71, 199, 245); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(71, 199, 245);">Also Available on line&nbsp;</a>&ndash; self paced learning&hellip; give it a try!</strong></p>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Testimonials</h3>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Interesting. A different approach. Another &lsquo;weapon&rsquo; in the armoury. Will try to use.&rsquo;</p>
</blockquote>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Made me think how I can approach confrontations differently. Useful, reminded me where my focus should be and that things will be difficult at times, but that&rsquo;s no excuse to stay in the comfort zone!&rsquo;</p>
</blockquote>

<blockquote style="color: rgb(119, 119, 119); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Excellent day. Lots of ideas to take away and use on a daily basis. Thanks.&rsquo;</p>
</blockquote>

<blockquote fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&lsquo;Nice to do some work on behaviour without sanctions and restraints in mind&rsquo;</p>
</blockquote>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/UWTHjwNgEjQ" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</p>

<h3 id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Learning Objectives</h3>

<ol style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">To introduce participants to Restorative Interventions</li>
<li fr-original-style="" style="box-sizing: border-box;">To develop understanding of value and role in developing inclusive practice of Restorative Interventions</li>
<li fr-original-style="" style="box-sizing: border-box;">To develop and practise Restorative Intervention skills processes</li>
<li fr-original-style="" style="box-sizing: border-box;">Opportunity to reflect on professional practice</li>
<li fr-original-style="" style="box-sizing: border-box;">Mutual support established with other &lsquo;front line&rsquo; practitioners</li>
</ol>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Who Is It For ?</h3>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">Multi Agency Teams</li>
<li fr-original-style="" style="box-sizing: border-box;">Social workers</li>
<li fr-original-style="" style="box-sizing: border-box;">CAMHS teams</li>
<li fr-original-style="" style="box-sizing: border-box;">Year Managers</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li>
<li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li>
<li fr-original-style="" style="box-sizing: border-box;">SENCOs</li>
<li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li>
<li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li>
</ul>

<h3 style="color: rgb(71, 199, 245); box-sizing: border-box;" fr-original-style=" color: rgb(71, 199, 245);">Course Content</h3>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">This can be introduced in one day or as a workshop but is better offered over a series of sessions.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">The course answers the questions:</p>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;">What should we do if rewards and punishments do not work?</li>
<li fr-original-style="" style="box-sizing: border-box;">Can we find an alternative process to recommending permanent exclusion or special unit or school placement?</li>
<li fr-original-style="" style="box-sizing: border-box;">Struggling with a child for whom praise and sanctions seem ineffective?</li>
<li fr-original-style="" style="box-sizing: border-box;">Want to develop a more restorative school or team?</li>
<li fr-original-style="" style="box-sizing: border-box;">I need a process which works with relationships not just behaviour. What will work for our relationships policy?</li>
</ul>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">This day&rsquo;s training will enable participants to facilitate Short Restorative Conferences, and will suggest ways of working with young people and others that will help to repair broken relationships, and challenge some difficult behaviour. Including all those affected by an incident in its resolution is a powerful way of producing significant improvements in behaviour.</p>

<p style="color: rgb(119, 119, 119); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">We will cover:</p>

<ul style="color: rgb(119, 119, 119); box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);">
<li fr-original-style="" style="box-sizing: border-box;"></li>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">What are restorative solutions?</li>
<li fr-original-style="" style="box-sizing: border-box;">Background and detailed teaching of processes</li>
<li fr-original-style="" style="box-sizing: border-box;">Inclusion values underpinning this work</li>
<li fr-original-style="" style="box-sizing: border-box;">Processes modelled and opportunities to try process out</li>
<li fr-original-style="" style="box-sizing: border-box;">Practical setting up of restorative conferences</li>
<li fr-original-style="" style="box-sizing: border-box;">Stories and outcomes</li>
</ul></ul>
<div fr-original-style="" style="box-sizing: border-box;">
<iframe width="560" height="315" src="https://www.youtube.com/embed/QTutGjWr8ew" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
</div>
<div fr-original-style="" style="box-sizing: border-box;">
<br fr-original-style="" style="box-sizing: border-box;">
</div>
<div fr-original-style="" style="box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/dAxHOTZaqfY" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Inclusive Solutions

Restorative Justice

Full day

One day Introduction - large group - 2 days detailed skill training for up to 35 person group

One Day's Introduction + Two Day Skills Training

Two Day Skills Training

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Helen Mahaffey and Colin Newton. Price is per person

Restorative Solutions: Making it Work" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<h2>Conflict Resolution Skills: In-House Training</h2>
 <p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
 <p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Recognize the organizational costs of conflict</li>
 <li>Explain our physical and mental responses to conflict</li>
 <li>Communicate proactively and effectively with different types of people during conflict</li>
 <li>Replace unproductive conflict responses with productive ones</li>
 <li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
 <li>Relate team stages of development to shifts in conflict</li>
 <li>Develop a proactive conflict approach for your organization</li>
 <li>Create a conflict resolution plan for a real-world scenario</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions and social agreements</li> <li>Course goal and objectives</li> <li>Opening activities</li> </ul> <h3>Conflict Facilitation Readiness</h3> <ul> <li>Conflict responses and perceptions</li> <li>Conflict basics</li> <li>Conflict and organizations</li> <li>Dynamics of conflict</li> </ul> <h3>Conflict Styles and Communication</h3> <ul> <li>A look at the color energies model</li> <li>Conflict through the color energies and DiSC® lens</li> <li>Communication with opposite color energies</li> </ul> <h3>Individual Response to Conflict</h3> <ul> <li>The anatomy of conflict</li> <li>Recognizing unproductive conflict responses</li> <li>4 steps to productive conflict</li> <li>Choosing productive conflict responses</li> </ul> <h3>Team Performance and Conflict</h3> <ul> <li>High-performing team relationships</li> <li>Conflict and project team performance</li> <li>Conflict Resolution Diagram (CRD) and process</li> </ul> <h3>Conflict Facilitation - Preparation</h3> <ul> <li>Recognizing context and stakeholder needs</li> <li>Using team conflict resolution approaches</li> <li>Preparing for Crucial Conversations®</li> </ul> <h3>Conflict Facilitation - Clarity</h3> <ul> <li>Exposing assumptions and biases</li> <li>Defining the conflict and using the CRD</li> </ul> <h3>Conflict Facilitation - Action</h3> <ul> <li>Proactive conflict management</li> <li>Conflict facilitation practice</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review</li> <li>Personal action plans</li> </ul>


                </section>

IIL Europe Ltd

Conflict Resolution Skills: In-House Training

<h2>Conflict Resolution Skills (Virtual)</h2>
<p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
<p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize the organizational costs of conflict</li>
<li>Explain our physical and mental responses to conflict</li>
<li>Communicate proactively and effectively with different types of people during conflict</li>
<li>Replace unproductive conflict responses with productive ones</li>
<li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
<li>Relate team stages of development to shifts in conflict</li>
<li>Develop a proactive conflict approach for your organization</li>
<li>Create a conflict resolution plan for a real-world scenario</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions and social agreements</li><li>Course goal and objectives</li><li>Opening activities</li></ul><h3>Conflict Facilitation Readiness</h3><ul><li>Conflict responses and perceptions</li><li>Conflict basics</li><li>Conflict and organizations</li><li>Dynamics of conflict</li></ul><h3>Conflict Styles and Communication</h3><ul><li>A look at the color energies model</li><li>Conflict through the color energies and DiSC® lens</li><li>Communication with opposite color energies</li></ul><h3>Individual Response to Conflict</h3><ul><li>The anatomy of conflict</li><li>Recognizing unproductive conflict responses</li><li>4 steps to productive conflict</li><li>Choosing productive conflict responses</li></ul><h3>Team Performance and Conflict</h3><ul><li>High-performing team relationships</li><li>Conflict and project team performance</li><li>Conflict Resolution Diagram (CRD) and process</li></ul><h3>Conflict Facilitation - Preparation</h3><ul><li>Recognizing context and stakeholder needs</li><li>Using team conflict resolution approaches</li><li>Preparing for Crucial Conversations®</li></ul><h3>Conflict Facilitation - Clarity</h3><ul><li>Exposing assumptions and biases</li><li>Defining the conflict and using the CRD</li></ul><h3>Conflict Facilitation - Action</h3><ul><li>Proactive conflict management</li><li>Conflict facilitation practice</li></ul><h3>Summary and Next Steps</h3><ul><li>Review</li><li>Personal action plans</li></ul>


                </section>

Conflict Resolution Skills (Virtual)

<p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Miss Date Doctor&rsquo;s Conflict Resolution coaching is designed to help couples and individuals navigate conflicts in a healthy and constructive way. Our coaching provides you with the tools and techniques needed to resolve conflicts without damaging your relationship or emotional well-being.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We understand that conflicts can arise in any relationship, and that dealing with them effectively is key to building stronger, more fulfilling relationships. Our Conflict Resolution coaching can help you develop skills such as active listening, empathy building, and problem-solving, as well as techniques to de-escalate tense situations and prevent conflicts from becoming destructive.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our coaching also includes strategies for preventing conflicts from arising in the first place, such as setting clear boundaries, communicating effectively, and building healthy habits. With our Conflict Resolution coaching, you can learn to navigate conflicts in a way that strengthens your relationship and helps you build a brighter future together.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Miss Date Doctor Conflict Resolution Package helps with the following: Relationship Conflict, Conflict Resolution Techniques, Conflict Management, Active Listening, Empathy Building, Problem-Solving, De-escalation, Preventing Conflicts, Healthy Habits, Clear Boundaries, Communication, Conflict Resolution Coaching, Conflict Resolution Skills.</strong></span></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(212, 212, 212); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(212, 212, 212);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://relationshipsmdd.com/product/conflict-resolution-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/conflict-resolution-package/</a></strong></span></p>

M.D.D CONFLICT RESOLUTION PACKAGE (COUPLES)

<h2>Conflict Resolution Skills (On-Demand)</h2>
<p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize the organizational costs of conflict</li>
<li>Explain our physical and mental responses to conflict</li>
<li>Communicate proactively and effectively with different types of people during conflict</li>
<li>Replace unproductive conflict responses with productive ones</li>
<li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
<li>Relate team stages of development to shifts in conflict</li>
<li>Develop a proactive conflict approach for your organization</li>
<li>Create a conflict resolution plan for a real-world scenario</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions and social agreements</li><li>Course goal and objectives</li><li>Opening activities</li></ul><h3>Conflict Facilitation Readiness</h3><ul><li>Conflict responses and perceptions</li><li>Conflict basics</li><li>Conflict and organizations</li><li>Dynamics of conflict</li></ul><h3>Conflict Styles and Communication</h3><ul><li>A look at the color energies model</li><li>Conflict through the color energies and DiSC® lens</li><li>Communication with opposite color energies</li></ul><h3>Individual Response to Conflict</h3><ul><li>The anatomy of conflict</li><li>Recognizing unproductive conflict responses</li><li>4 steps to productive conflict</li><li>Choosing productive conflict responses</li></ul><h3>Team Performance and Conflict</h3><ul><li>High-performing team relationships</li><li>Conflict and project team performance</li><li>Conflict Resolution Diagram (CRD) and process</li></ul><h3>Conflict Facilitation - Preparation</h3><ul><li>Recognizing context and stakeholder needs</li><li>Using team conflict resolution approaches</li><li>Preparing for Crucial Conversations®</li></ul><h3>Conflict Facilitation - Clarity</h3><ul><li>Exposing assumptions and biases</li><li>Defining the conflict and using the CRD</li></ul><h3>Conflict Facilitation - Action</h3><ul><li>Proactive conflict management</li><li>Conflict facilitation practice</li></ul><h3>Summary and Next Steps</h3><ul><li>Review</li><li>Personal action plans</li></ul>


                </section>

Conflict Resolution Skills (On-Demand)

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); box-sizing: border-box;">Peer mediation is an approach to impacting on conflict resolution and bullying in primary and secondary schools by training pupils to be mediators or &nbsp;&lsquo;counsellors&rsquo;. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. In this workshop participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time.</span></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/Z8EFJPvyw5M" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></span></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

<blockquote data-secret="uxUGuW6hug" fr-original-class="wp-embedded-content" fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; color: rgb(94, 53, 177); box-sizing: border-box;"><a fr-original-style="" href="https://inclusive-solutions.com/product/peer-mediation-training-guide/" style="user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Peer Mediation Training Guide</a></blockquote>
<iframe sandbox="allow-scripts" src="https://inclusive-solutions.com/product/peer-mediation-training-guide/embed/#?secret=uxUGuW6hug" width="600" height="400" title="“Peer Mediation Training Guide” — Inclusive Solutions" data-secret="uxUGuW6hug" frameborder="0" scrolling="no" fr-original-style="" fr-original-class="wp-embedded-content" style="box-sizing: border-box;"></iframe>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

<table fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="user-select: none; box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Online Course now available via&nbsp;<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/courses" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Teachable Platform</a>&nbsp;&ndash; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/peer-mediation/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Peer Mediation</a></em></strong></p>

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Learn at your own pace&hellip; lots of text and video support</em></strong></p>

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<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/peer-mediation/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;"><img src="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30.png" alt="We specialise in autism in mainstream schools, inclusion of students with disabilities, education psychology, autism education, community building and training on inclusion." width="808" height="645" srcset="https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30.png 808w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30-768x613.png 768w, https://inclusive-solutions.com/wp-content/uploads/2015/11/Screenshot-2020-06-24-at-13.30.30-600x479.png 600w" sizes="(max-width: 808px) 100vw, 808px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-class="fr-draggable"></a></p>
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<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer Support</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer mediation or peer counselling is an approach to impacting on bullying in primary and secondary schools by training pupils to be &lsquo;Peer Mediators&rsquo; or &lsquo;counsellors&rsquo;. This well proven, highly effective method of impacting on school based bullying is still viewed by some as radical. We can provide training for staff or direct training with students across the age range &ndash; typically delivered over 6 short high impact, interactive learning workshops.</p>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">For staff training, participants are introduced to the key components of successful schemes. Our trainers have first hand experience of setting up school based schemes and sustaining these over time. Enjoy participating in a multi media workshop that will challenge, entertain and reach for your emotions. Watch young people doing their stuff!</p>

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<iframe width="560" height="315" src="https://www.youtube.com/embed/joQifwW7WQM" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe>
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<h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3>

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<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Thank you for the course &ndash; I really enjoyed it</p>
</blockquote>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/9OEUlbcssXk" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p>

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<br fr-original-style="" style="box-sizing: border-box;"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">To be able to understand the values and wider context of peer support</li><li fr-original-style="" style="box-sizing: border-box;">To be able to set up and run a peer counselling scheme to reduce bullying</li><li fr-original-style="" style="box-sizing: border-box;">To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour change</li></ol><div fr-original-style="" style="box-sizing: border-box;"><font color="#777777" fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/inclusive-solutions/d89c48a6-ed61-4cc6-b141-9c6b09daee53/original.webp" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"></font></div><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Year 5 or Year 10 pupils</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support and Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community Development workers</li><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What do you do with major bullying problems in school?</li><li fr-original-style="" style="box-sizing: border-box;">Practically how do we go about recruiting and training pupils as counsellors?</li><li fr-original-style="" style="box-sizing: border-box;">Will pupils be hurt if we involve them with bullies?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Key Themes covered within the direct student training as well as in the staff development sessions- include:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Issues of Confidentiality</li><li fr-original-style="" style="box-sizing: border-box;">Welcoming your &lsquo;client&rsquo;</li><li fr-original-style="" style="box-sizing: border-box;">Using active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Using Open and Closed Questions to enable your client to tell you his or her story</li><li fr-original-style="" style="box-sizing: border-box;">How to reflect back feelings and how to check you have understood what the client has told you</li><li fr-original-style="" style="box-sizing: border-box;">Exploring options for resolving the bullying issue with your client &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://drive.google.com/drive/mobile/folders/1IyIWXGOAi7PwpLLTbj5DpD4asY0EOd_s?usp=drive_open" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">This video gives a brief taster</a>&nbsp;of the work in a Nottingham Primary school.</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(0, 0, 0);" href="https://inclusive-solutions.com/training/peer-support-as-an-anti-bullying-strategy-at-local-authority-level/" style="color: rgb(0, 0, 0); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">PEER SUPPORT AS AN ANTI-BULLYING STRATEGY AT LOCAL AUTHORITY LEVEL</a></p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">
</p>

PEER MEDIATION

Full Day

1-3 Hours / Half Day

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.</p>Overview<p>Identify and manage sources of conflict Define an effective strategy to deal with conflict Implement a process to manage conflict situations Build civility in the workplace</p><p></p><p>In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Understanding conflict</h3> <ul> <li>Identifying the Causes of Conflict</li> <li>Harnessing the Benefits of Conflict</li> <li>Resolving Conflict</li> <li>Understanding the Key People in Conflict Resolution</li> </ul> <h3>2. Civility in the Workplace</h3> <ul> <li>Recognizing Uncivil Behavior</li> <li>Reaping the Benefits of Civil Behavior</li> <li>Working with Difficult People</li> <li>Identifying and Avoiding Incivility</li> <li>Creating, Implementing, and Enforcing a Civility Policy</li> </ul> <h3>3. Conflict Resolution Process</h3> <ul> <li>Making an Effective Atmosphere</li> <li>Developing Mutual Understanding</li> <li>Focusing on individual and Shared Needs</li> <li>Getting to the Root Cause</li> <li>Generating Options</li> <li>Building a Solution</li> </ul> <h3>4. Conflict Resolution Strategies</h3> <ul> <li>Differentiating Resolution Strategy Versus Process</li> <li>Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Constructive Conflict Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Constructive Conflict Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

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