Name: Retail Assistant
Price: 10.99 GBP
Availability: InStock

Step into the world of front office operations with 'The Reception Workstation,' a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest's experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It's not just a job; it's an art form that combines efficiency, professionalism, and warmth.
As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last.
Learning Outcomes
<ul>
<li>Understand the critical role and responsibilities of a receptionist.</li>
<li>Develop key skills for effective communication and message handling.</li>
<li>Learn to manage the reception area efficiently.</li>
<li>Acquire proficiency in scheduling and appointment coordination.</li>
<li>Master administrative tasks and understand safety and security protocols.</li>
</ul>
<h3>Why choose The Reception Workstation course?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Who is The Reception Workstation course for?</h3>
<ul>
<li>Aspiring receptionists and front desk personnel.</li>
<li>Administrative staff looking to enhance their skill set.</li>
<li>Customer service professionals in hospitality and corporate sectors.</li>
<li>Office managers overseeing front desk operations.</li>
<li>Anyone interested in a career in front office management.</li>
</ul>
<h3>Career path</h3>
<ul>
<li>Receptionist - £18,000 to £25,000</li>
<li>Front Office Manager - £22,000 to £30,000</li>
<li>Customer Service Representative - £19,000 to £27,000</li>
<li>Administrative Assistant - £20,000 to £26,000</li>
<li>Office Coordinator - £21,000 to £28,000</li>
<li>Guest Experience Manager - £23,000 to £32,000</li>
</ul>
<h3>Prerequisites</h3>
This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Certification</h3>
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to the Reception Role</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to the Reception Role</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Essential Reception Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Essential Reception Skills</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Understanding the Reception Workstation</td>
				</tr>
								<tr>
					<td></td>
					<td>Understanding the Reception Workstation</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Handling Phone Calls and Messages</td>
				</tr>
								<tr>
					<td></td>
					<td>Handling Phone Calls and Messages</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Scheduling and Appointments</td>
				</tr>
								<tr>
					<td></td>
					<td>Scheduling and Appointments</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Administrative Tasks and Document Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Administrative Tasks and Document Management</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Safety and Security Protocols</td>
				</tr>
								<tr>
					<td></td>
					<td>Safety and Security Protocols</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Enhancing Guest Experience</td>
				</tr>
								<tr>
					<td></td>
					<td>Enhancing Guest Experience</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - The Reception Workstation</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - The Reception Workstation</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Office Skills & Productivity

Medical Receptionist

Office Skills

Receptionist

Trainers Course

Hotel Receptionist

The Reception Workstation

General Admission

Dive into the realm of 'Service Helpdesk &amp; Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain.
Learning Outcomes
<ul>
<li>Acquire proficiency in managing both inbound and outbound telephonic communications.</li>
<li>Understand and implement superior telephone etiquette and rapport-building techniques.</li>
<li>Develop the ability to address challenging callers through active listening and effective problem-solving methods.</li>
<li>Master organisational, record-keeping, and business writing proficiencies to streamline operations.</li>
<li>Enhance customer relationships with tailored strategies and effective planning.</li>
</ul>
<h3>Why buy this Service Helpdesk &amp; Technical Support Course course?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Service Helpdesk &amp; Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this Service Helpdesk &amp; Technical Support Course course for?</h3>
<ul>
<li>Individuals keen on spearheading telecommunication efforts within a corporate setting.</li>
<li>Aspiring customer service representatives aiming for excellence in their roles.</li>
<li>Managers seeking to refine their team's telecommunication procedures and protocols.</li>
<li>Entrepreneurs wanting to establish robust communication lines in their ventures.</li>
<li>Any professional eager to augment their telephone-based interaction skills.</li>
</ul>
<h3>Prerequisites</h3>
This Service Helpdesk &amp; Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk &amp; Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
<ul>
<li>Helpdesk Technician: £20,000 - £26,000</li>
<li>Technical Support Specialist: £25,000 - £32,000</li>
<li>Customer Service Representative: £18,000 - £24,000</li>
<li>Communication Coordinator: £23,000 - £29,000</li>
<li>Customer Relationship Manager: £30,000 - £40,000</li>
<li>Telecommunication Specialist: £28,000 - £35,000</li>
</ul><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Managing Interoffice Calls and Voicemail</td>
				</tr>
								<tr>
					<td></td>
					<td>Managing Interoffice Calls and Voicemail</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Aspects of Phone Etiquette</td>
				</tr>
								<tr>
					<td></td>
					<td>Aspects of Phone Etiquette</td>
					<td> </td>
					<td> 00:32:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Business Telephone Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Telephone Skills</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Building Rapport Over the Phone</td>
				</tr>
								<tr>
					<td></td>
					<td>Building Rapport Over the Phone</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Inbound and Outbound Calls</td>
				</tr>
								<tr>
					<td></td>
					<td>Inbound and Outbound Calls</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Active Listening and Managing Tough Callers</td>
				</tr>
								<tr>
					<td></td>
					<td>Active Listening and Managing Tough Callers</td>
					<td> </td>
					<td> 00:29:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Mail Services and Shipping</td>
				</tr>
								<tr>
					<td></td>
					<td>Mail Services and Shipping</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Intra Organisation Dealings</td>
				</tr>
								<tr>
					<td></td>
					<td>Intra Organisation Dealings</td>
					<td> </td>
					<td> 00:36:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Problem Solving over the Phone</td>
				</tr>
								<tr>
					<td></td>
					<td>Problem Solving over the Phone</td>
					<td> </td>
					<td> 01:05:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Record Keeping and Filing Systems</td>
				</tr>
								<tr>
					<td></td>
					<td>Record Keeping and Filing Systems</td>
					<td> </td>
					<td> 00:29:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Business Writing Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Writing Skills</td>
					<td> </td>
					<td> 00:42:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Organisational Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td> 01:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Communication Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Customer Relationship Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Relationship Management</td>
					<td> </td>
					<td> 00:43:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 15: Effective Planning and Scheduling</td>
				</tr>
								<tr>
					<td></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td> 00:47:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 16: Invoicing/Petty Cash</td>
				</tr>
								<tr>
					<td></td>
					<td>InvoicingPetty Cash</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
				</tbody></table></div>

			</div>

Online Course Marketing

Customer Service

Service Helpdesk & Technical Support

Business Communication Skills

Computer Skills

Professional Skills Course (PSC)

Service Helpdesk & Technical Support Course

Embark on a journey into consumer empowerment with our 'Level 3 Consumer Rights Awareness Training' course. In an era where consumer awareness and rights are paramount, this course stands as a beacon of knowledge, illuminating the path to becoming a savvy and informed consumer. The meticulously crafted curriculum delves into the intricacies of the Consumer Rights Act 2015, offering a comprehensive understanding of legal protections and entitlements. Whether navigating consumer contracts, understanding GDPR, or safeguarding against fraud, this course equips you with the tools to assert your consumer rights and awareness effectively.
The Consumer Rights Act 2015 refund policies, a cornerstone of consumer protection, are dissected and explained clearly, ensuring you understand the nuances of refunds, returns, and warranties. Furthermore, this training transcends mere theoretical knowledge by providing real-world applications, making it an indispensable resource for anyone eager to enhance their consumer awareness. By the end of this course, you'll not only be adept at recognizing your rights but also skilled in exercising them in various consumer scenarios.
Enrolling in this course is a proactive step towards becoming a vigilant and empowered consumer. It's an investment in yourself, in your rights, and in your ability to navigate the consumer world with confidence and expertise. Don't just be a consumer; be a well-informed one. Join us in this enlightening journey and transform the way you engage with goods and services.
<h3>Learning Outcomes of Level 3 Consumer Rights Awareness Training:</h3>
<ol>
<li>Gain an in-depth understanding of the Consumer Rights Act and its implications on purchases and services.</li>
<li>Develop the ability to analyze and interpret consumer contracts, enhancing contract literacy.</li>
<li>Understand the nuances of GDPR and its relevance to personal data protection in consumer transactions.</li>
<li>Acquire strategies for effective fraud prevention and risk mitigation in consumer activities.</li>
<li>Master the knowledge of refund policies under the Consumer Rights Act 2015, empowering you to make informed decisions.</li>
</ol>
<h3>Why buy this Level 3 Consumer Rights Awareness Training?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Level 3 Consumer Rights Awareness Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this course for?</h3>
<ol>
<li>Individuals seeking to enhance their knowledge of consumer rights and protections.</li>
<li>Professionals in retail, customer service, and sales aiming to serve customers better.</li>
<li>Legal practitioners or students specializing in consumer law and policy.</li>
<li>Business owners and entrepreneurs who need to comply with consumer protection regulations.</li>
<li>Anyone interested in being an informed and empowered participant in the consumer market.</li>
</ol>
<h3>Prerequisites</h3>
This Level 3 Consumer Rights Awareness Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
<ol>
<li>Consumer Rights Advocate: £25,000 - £40,000 per annum</li>
<li>Customer Service Manager: £30,000 - £50,000 per annum</li>
<li>Legal Advisor (Consumer Law): £35,000 - £60,000 per annum</li>
<li>Retail Operations Manager: £28,000 - £55,000 per annum</li>
<li>Compliance Officer: £27,000 - £45,000 per annum</li>
<li>Business Consultant (Consumer Affairs): £40,000 - £70,000 per annum</li>
</ol><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Consumer Rights</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Consumer Rights</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: The Consumer Rights Act</td>
				</tr>
								<tr>
					<td></td>
					<td>The Consumer Rights Act</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Consumer Contracts Explained</td>
				</tr>
								<tr>
					<td></td>
					<td>Consumer Contracts Explained</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: General Data Protection Regulations Explained</td>
				</tr>
								<tr>
					<td></td>
					<td>General Data Protection Regulations Explained</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Fraud Protection</td>
				</tr>
								<tr>
					<td></td>
					<td>Fraud Protection</td>
					<td> </td>
					<td> 00:32:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Level 3 Consumer Rights Awareness Training</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Level 3 Consumer Rights Awareness Training</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
				</tbody></table></div>

			</div>

Consumer Rights

Fraud Awareness

FA Level 1

Certified in Data Protection (CDP)

Level 3 Consumer Rights Awareness Training

<h3>Overview</h3>
Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!
Kickstart your career &amp; boost your employability by helping you discover your skills, talents and interests with our special Freelancers Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.
The Freelancers Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Freelancers Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.
This Freelancers Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.
At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.
<h3>Why buy this Freelancers?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Freelancers there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this course for?</h3>
This Freelancers course is ideal for
<ul>
<li>Students</li>
<li>Recent graduates</li>
<li>Job Seekers</li>
<li>Anyone interested in this topic</li>
<li>People already working in the relevant fields and want to polish their knowledge and skill.</li>
</ul>
<h3>Prerequisites</h3>
This Freelancers does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Freelancers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Freelancers is a great way for you to gain multiple skills from the comfort of your home.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: Introduction to Brand Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Brand Management</td>
					<td> </td>
					<td> 00:50:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Introduction to Time Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Time Management</td>
					<td> </td>
					<td> 00:45:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Introduction to Entrepreneurship &amp; Financial Independence</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Entrepreneurship &amp; Financial Independence</td>
					<td> </td>
					<td> 00:45:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Introduction to Emotional Intelligence</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Emotional Intelligence</td>
					<td> </td>
					<td> 00:45:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Introduction to Social Media Marketing</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Social Media Marketing</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Introduction to Sales &amp; Negotiations</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Sales &amp; Negotiations</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Introduction to Business Formation &amp; Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Business Formation &amp; Management</td>
					<td> </td>
					<td> 00:40:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Introduction to Principles of Marketing</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Principles of Marketing</td>
					<td> </td>
					<td> 00:45:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Introduction to Principles of Accounting</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Principles of Accounting</td>
					<td> </td>
					<td> 00:45:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Customer Service Relations</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service Relations</td>
					<td> </td>
					<td> 00:35:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Critical Creative Thinking</td>
				</tr>
								<tr>
					<td></td>
					<td>Critical/Creative Thinking</td>
					<td> </td>
					<td> 00:40:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Problem Design Solving</td>
				</tr>
								<tr>
					<td></td>
					<td>Problem Design &amp; Solving</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
				</tbody></table></div>

			</div>

Online Course Creation

Freelance Writing

Freelancing

Freelancers

<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Overview
</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				This course is designed to equip individuals with the necessary skills to excel as a Personal Assistant (PA) while developing essential professional skills. Participants will explore various aspects of PA responsibilities, including business telephone etiquette, representing the company, travel arrangements, and organizing meetings. The course covers time management, record-keeping, and effective communication skills. Additionally, it provides insights into customer service, planning, and scheduling, enhancing participants' organizational abilities. Learning Outcomes:<ul><li>Gain a comprehensive understanding of the role and responsibilities of a Personal Assistant.</li><li>Develop effective business telephone communication skills.</li><li>Learn how to represent your employer and company professionally.</li><li>Master the art of arranging travel and coordinating meetings and conferences.</li><li>Acquire time management techniques to enhance productivity.</li><li>Develop organizational skills for efficient record-keeping and filing.</li><li>Enhance written communication through business writing skills.</li><li>Cultivate excellent planning and scheduling abilities.</li></ul> Why buy this PA - Personal Assistant?<ul><li>Unlimited access to the course for forever</li><li>Digital Certificate, Transcript, student ID all included in the price</li><li>Absolutely no hidden fees</li><li>Directly receive CPD accredited qualifications after course completion</li><li>Receive one to one assistance on every weekday from professionals</li><li>Immediately receive the PDF certificate after passing</li><li>Receive the original copies of your certificate and transcript on the next working day</li><li>Easily learn the skills and knowledge from the comfort of your home</li></ul> CertificationAfter studying the course materials of the PA - Personal Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for?This PA - Personal Assistant course is ideal for<ul><li>Aspiring Personal Assistants looking to enhance their skills.</li><li>Administrative professionals aiming to specialize in PA roles.</li><li>Individuals transitioning to a PA career from related fields.</li><li>Office managers or coordinators seeking to broaden their skillset</li></ul> PrerequisitesThis PA - Personal Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path<ul><li>Personal Assistant (Entry Level) - Average Salary: £20,000 - £30,000 per year.</li><li>Executive Personal Assistant - Average Salary: £25,000 - £35,000 per year.</li><li>Senior Personal Assistant - Average Salary: £30,000 - £40,000 per year.</li><li>Office Manager - Average Salary: £25,000 - £35,000 per year.</li><li>Project Coordinator - Average Salary: £25,000 - £35,000 per year.</li></ul>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">PA - Personal Assistant and Professional Skills Development</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 1: Introduction to Personal Assistant</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 2: Business Telephone Skills</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 3: Representing Your Boss and Company</td>
					<td> </td>
					<td> 00:37:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 4: Mail Services and Shipping</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 5: Travel Arrangements</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 6: Organising Meeting and Conferences</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 7: Time Management</td>
					<td> </td>
					<td> 00:38:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 8: Record Keeping and Filing Systems</td>
					<td> </td>
					<td> 00:31:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 9: Business Writing Skills</td>
					<td> </td>
					<td> 00:43:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 10 :Organisational Skills</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 13: Effective Planning and Scheduling</td>
					<td> </td>
					<td> 00:49:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Level 1 Help Desk Training</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Level 1 Help Desk Training</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
				</tbody></table></div>

			</div>

Professional Accountancy Qualification (CIPFA)

Secretarial & PA

Assessment Practising Certificate (APC)

Practice Assessor

Personal Assistant

PA - Personal Assistant

<h3>Overview</h3>
Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!
Kickstart your career &amp; boost your employability by helping you discover your skills, talents and interests with our special Travel Agency Level 3 Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.
The Travel Agency Level 3 Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Travel Agency Level 3 Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.
This Travel Agency Level 3 Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.
At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.
<h3>Why buy this Travel Agency Level 3?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Certification</h3>
After studying the course materials of the Travel Agency Level 3 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
<h3>Who is this course for?</h3>
This Travel Agency Level 3 course is ideal for
<ul>
<li>Students</li>
<li>Recent graduates</li>
<li>Job Seekers</li>
<li>Anyone interested in this topic</li>
<li>People already working in the relevant fields and want to polish their knowledge and skill.</li>
</ul>
<h3>Prerequisites</h3>
This Travel Agency Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Travel Agency Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Travel Agency Level 3 is a great way for you to gain multiple skills from the comfort of your home.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Travel and Tourism</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Travel and Tourism</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Tourism Products and Services</td>
				</tr>
								<tr>
					<td></td>
					<td>Tourism Products and Services</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Tour Operating and Travel Retailing</td>
				</tr>
								<tr>
					<td></td>
					<td>Tour Operating and Travel Retailing</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Marketing in Travel and Tourism</td>
				</tr>
								<tr>
					<td></td>
					<td>Marketing in Travel and Tourism</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Developing Communication Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Developing Communication Skills</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Customer Service and Satisfaction</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service and Satisfaction</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Crisis and Visitor Attraction Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Crisis and Visitor Attraction Management</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Transport Management Procedure</td>
				</tr>
								<tr>
					<td></td>
					<td>Transport Management Procedure</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations</td>
				</tr>
								<tr>
					<td></td>
					<td>Tourism in the New Normal World/ Post COVID Travel Destinations</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Sustainable Tourism</td>
				</tr>
								<tr>
					<td></td>
					<td>Sustainable Tourism</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Public Awareness Campaigns</td>
				</tr>
								<tr>
					<td></td>
					<td>Public Awareness Campaigns</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Brexit and its Impact on Tourism Industry</td>
				</tr>
								<tr>
					<td></td>
					<td>Brexit and its Impact on Tourism Industry</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Travel and Tourism Issues to Contend with</td>
				</tr>
								<tr>
					<td></td>
					<td>Travel and Tourism Issues to Contend with</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Human Resource Management in Travel Industry</td>
				</tr>
								<tr>
					<td></td>
					<td>Human Resource Management in Travel Industry</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Travel Agency Level 3</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Tourism Management

Travel Agent

Hospitality & Tourism

Travel Agency Level 3

<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
								<div>
				Embark on a journey to become a skilled and customer-focused retail associate through this comprehensive certificate program. Gain insights into the qualities and psychology of successful retail associates, understand consumer behavior, master effective communication, and learn to target customers strategically. Explore the sales process, checkout management, visual merchandising, in-store and exterior design, and comprehend the significance of the Consumer Rights Act. Acquire essential management skills to lead and collaborate with retail teams while ensuring store safety and compliance. Learning Outcomes:<ul><li>Grasp the fundamental concepts of a retail associate's role.</li><li>Cultivate essential qualities required for successful retail associates.</li><li>Understand the psychological aspects that influence retail interactions.</li><li>Explore the impact of consumer behavior on retail strategies.</li><li>Develop effective communication skills for customer interactions.</li><li>Learn to identify trends and effectively target diverse customers.</li><li>Master the sales process and enhance customer checkout experiences.</li><li>Comprehend the Consumer Rights Act and its implications.</li></ul> Why buy this Retail Associate Certificate? <ul><li>Unlimited access to the course for forever</li><li>Digital Certificate, Transcript, student ID all included in the price</li><li>Absolutely no hidden fees</li><li>Directly receive CPD accredited qualifications after course completion</li><li>Receive one to one assistance on every weekday from professionals</li><li>Immediately receive the PDF certificate after passing</li><li>Receive the original copies of your certificate and transcript on the next working day</li><li>Easily learn the skills and knowledge from the comfort of your home</li></ul> CertificationAfter studying the course materials of the Retail Associate Certificate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for?This Retail Associate Certificate course is ideal for<ul><li>Individuals aspiring to become skilled retail associates.</li><li>Current retail associates looking to enhance their skills.</li><li>Customer service professionals transitioning to retail roles.</li><li>Individuals seeking a comprehensive understanding of retail operations.</li></ul> PrerequisitesThis Retail Associate Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path<ul><li>Retail Sales Associate - Average Earnings: £15,000 - £20,000 per year.</li><li>Customer Service Representative - Average Earnings: £18,000 - £24,000 per year.</li><li>Visual Merchandiser - Average Earnings: £20,000 - £30,000 per year.</li><li>Assistant Store Manager - Average Earnings: £20,000 - £28,000 per year.</li><li>Retail Supervisor - Average Earnings: £18,000 - £24,000 per year.</li></ul>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Retail Associate</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Retail Associate</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Qualities of a Retail Associate	</td>
				</tr>
								<tr>
					<td></td>
					<td>Qualities of a Retail Associate</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Retail Psychology</td>
				</tr>
								<tr>
					<td></td>
					<td>Retail Psychology</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Importance of Consumer Behaviour</td>
				</tr>
								<tr>
					<td></td>
					<td>Importance of Consumer Behaviour</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: The Importance of Communicating with Customers</td>
				</tr>
								<tr>
					<td></td>
					<td>The Importance of Communicating with Customers</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Taking Trends and Targeting Customers Effectively</td>
				</tr>
								<tr>
					<td></td>
					<td>Taking Trends and Targeting Customers Effectively</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: The Sales Process and Dealing with Customers at the Checkout</td>
				</tr>
								<tr>
					<td></td>
					<td>The Sales Process and Dealing with Customers at the Checkout</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Consumer Rights Act</td>
				</tr>
								<tr>
					<td></td>
					<td>Consumer Rights Act</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Introduction to Visual Merchandising</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Visual Merchandising</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10: In-Store Design</td>
				</tr>
								<tr>
					<td></td>
					<td>In-Store Design</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Exterior Design</td>
				</tr>
								<tr>
					<td></td>
					<td>Exterior Design</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Health &amp; Safety for Retail Stores</td>
				</tr>
								<tr>
					<td></td>
					<td>Health &amp; Safety for Retail Stores</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Management Skills for Leading Your Team</td>
				</tr>
								<tr>
					<td></td>
					<td>Management Skills for Leading Your Team</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Retail Associate Certificate</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Certificate in Further Education & Training (Cert Ed)

Certificate in Education & Training (CET)

Certification in Cash & Voucher Assistant (CVA)

Retail Associate Certificate

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay!Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course.Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance.What you'll learn <ul><li>Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations.</li><li>Knowledge of communication techniques, such as active listening and effective verbal and written communication.</li><li>Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones.</li><li>Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships.</li><li>Knowledge of the latest customer management technologies and tools, such as CRM software and analytics.</li></ul> This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject.If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start.We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field.Enjoy a pleasant learning experience with the Academy for Health &amp; Fitness. Enrol in our course Today!Learning Outcomes Skills You Will Gain From This Training<ul><li>Customer service</li><li>Problem-solving</li><li>Communication</li><li>Stress Management</li></ul>Why should you choose the course with Academy for Health &amp; Fitness?<ul><li>Opportunity to earn a certificate accredited by CPD after completing this course</li><li>Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery)</li><li>Globally accepted standard structured lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the Training program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul>Course Curriculum:Here is a curriculum breakdown :IntroductionTopics to be Covered:<ul><li>Introduction - Welcome from Alan Stevens</li></ul>Difficult ConversationsTopics to be Covered:<ul><li>Why Are Some Conversations Difficult?</li><li>Preparation</li><li>Set-Up and Room Layout</li><li>How to Start the Conversation</li><li>Active Listening and Responding</li><li>Ask Open and Supportive Questions</li><li>Focus on Facts, Not Personalities</li><li>Use of Tone and Body Language</li><li>Exploring Alternative Solutions</li><li>Handling Challenge</li><li>How to Close a Difficult Conversation</li></ul>ConclusionsTopics to be Covered:<ul><li>Summary - What We've Covered</li><li>Thank You, and Next Steps</li></ul>Assessment ProcessOnce you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results.Show off Your New Skills: Get a Certification of CompletionThe learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. <h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 10 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div> <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 <ul><li>Customer service professionals who want to improve their skills and knowledge in managing customer relationships.</li><li>Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty.</li><li>Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service.</li><li>Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role.</li><li>Anyone who wants to learn more about effective customer management and how to create positive customer experiences.</li></ul>
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 Our course will aid the learners in advancing their careers in the following fields -<ul><li>Customer Service Manager - £20,000 - £35,000 per year.</li><li>Sales Manager - £30,000 - £50,000 per year.</li><li>Marketing Manager - £30,000 - £60,000 per year.</li><li>Operations Manager - £35,000 - £70,000 per year.</li><li>Business Development Manager - £30,000 - £60,000 per year.</li></ul>
 </div>

Academy for Health and Fitness

Customer Management Training

<h3>Overview</h3>
Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!
Kickstart your career &amp; boost your employability by helping you discover your skills, talents and interests with our special Diploma in Logistic Management at QLS Level 5 Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.
The Diploma in Logistic Management at QLS Level 5 Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Diploma in Logistic Management at QLS Level 5 Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.
This Diploma in Logistic Management at QLS Level 5 Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.
At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.
<h3>Why buy this Diploma in Logistic Management at QLS Level 5?</h3>
<ol>
<li>Unlimited access to the course for forever</li>
<li>Digital Certificate, Transcript, student ID all included in the price</li>
<li>Absolutely no hidden fees</li>
<li>Directly receive CPD accredited qualifications after course completion</li>
<li>Receive one to one assistance on every weekday from professionals</li>
<li>Immediately receive the PDF certificate after passing</li>
<li>Receive the original copies of your certificate and transcript on the next working day</li>
<li>Easily learn the skills and knowledge from the comfort of your home</li>
</ol>
<h3>Who is this course for?</h3>
This Diploma in Logistic Management at QLS Level 5 course is ideal for
<ul>
<li>Students</li>
<li>Recent graduates</li>
<li>Job Seekers</li>
<li>Anyone interested in this topic</li>
<li>People already working in the relevant fields and want to polish their knowledge and skill.</li>
</ul>
<h3>Prerequisites</h3>
This Diploma in Logistic Management at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Logistic Management at QLS Level 5 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Career path</h3>
As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Logistic Management at QLS Level 5 is a great way for you to gain multiple skills from the comfort of your home.
<h3>Certification</h3>
After studying the course materials of the Diploma in Logistic Management at QLS Level 5 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
Endorsed Certificate of Achievement from the Quality Licence Scheme
Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10.
Endorsement
The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.
Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.
 <div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: Introduction to Logistic Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Logistic Management</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Planning Framework for Logistics</td>
				</tr>
								<tr>
					<td></td>
					<td>Planning Framework for Logistics</td>
					<td> </td>
					<td> 00:31:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Supply Chain Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Supply Chain Management</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Logistics Management and Organisation</td>
				</tr>
								<tr>
					<td></td>
					<td>Logistics Management and Organisation</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Sourcing, Purchasing, and Procurement</td>
				</tr>
								<tr>
					<td></td>
					<td>Sourcing, Purchasing, and Procurement</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Channels of Distribution</td>
				</tr>
								<tr>
					<td></td>
					<td>Channels of Distribution</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Supplier Relationship Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Supplier Relationship Management</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Inventory Planning and Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Inventory Planning and Management</td>
					<td> </td>
					<td> 00:37:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Principles of Warehousing</td>
				</tr>
								<tr>
					<td></td>
					<td>Principles of Warehousing</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Transport Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Transport Management</td>
					<td> </td>
					<td> 00:40:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Negotiation Techniques</td>
				</tr>
								<tr>
					<td></td>
					<td>Negotiation Techniques</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Customer Service and Logistics</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service and Logistics</td>
					<td> </td>
					<td> 00:32:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Diploma in Logistic Management at QLS Level 5</td>
					<td> </td>
					<td> 04:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Order your QLS Endorsed Certificate</td>
				</tr>
								<tr>
					<td></td>
					<td>Order your QLS Endorsed Certificate</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Logistics Management

Managed Learning Programme (MLP)

Diploma in Management Studies (DMS)

Diploma in Professional Studies (DPS)

Institute of Leadership & Management (ILM)

Diploma in Logistic Management at QLS Level 5

<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
								<div>
				Discover the core principles of effective retail operations through this comprehensive training program for retail assistants. Dive into essential topics such as retail management strategies, buying and merchandising, pricing techniques, supply chain management, and customer interactions. Learn the nuances of the sales process, customer checkout experiences, consumer behavior, and the significance of targeted marketing. Explore the art of communicating with customers and delve into retail psychology. Gain insights into negotiating deals with suppliers, ensuring store security, and understanding management skills for team leadership. This training equips aspiring retail assistants with a well-rounded understanding of the retail industry. Learning Outcomes:<ul><li>Grasp the fundamentals of retail management and strategies.</li><li>Explore the complexities of retail buying and effective merchandising.</li><li>Understand various retail pricing techniques and strategies.</li><li>Master supply chain management principles within a retail context.</li><li>Navigate the sales process and provide optimal customer checkout experiences.</li><li>Analyze consumer behavior and apply targeted marketing approaches.</li><li>Develop effective communication skills for customer interactions.</li><li>Comprehend legal aspects such as the Consumer Rights Act.</li></ul> Why buy this Retail Assistant? <ul><li>Unlimited access to the course for forever</li><li>Digital Certificate, Transcript, student ID all included in the price</li><li>Absolutely no hidden fees</li><li>Directly receive CPD accredited qualifications after course completion</li><li>Receive one to one assistance on every weekday from professionals</li><li>Immediately receive the PDF certificate after passing</li><li>Receive the original copies of your certificate and transcript on the next working day</li><li>Easily learn the skills and knowledge from the comfort of your home</li></ul> CertificationAfter studying the course materials of the Retail Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for?This Retail Assistant course is ideal for<ul><li>Individuals aspiring to become retail assistants.</li><li>Current retail employees seeking comprehensive training.</li><li>Customer service professionals transitioning to retail roles.</li><li>Individuals with a keen interest in retail operations.</li></ul> PrerequisitesThis Retail Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path<ul><li>Retail Assistant - Average Earnings: £16,000 - £22,000 per year.</li><li>Customer Service Representative - Average Earnings: £18,000 - £24,000 per year.</li><li>Visual Merchandiser - Average Earnings: £20,000 - £30,000 per year.</li><li>Sales Associate - Average Earnings: £16,000 - £22,000 per year.</li><li>Retail Supervisor - Average Earnings: £18,000 - £24,000 per year.</li></ul>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Retail Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Retail Management</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Retail Strategy</td>
				</tr>
								<tr>
					<td></td>
					<td>Retail Strategy</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Retail Buying and Merchandising</td>
				</tr>
								<tr>
					<td></td>
					<td>Retail Buying and Merchandising</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Retail Pricing</td>
				</tr>
								<tr>
					<td></td>
					<td>Retail Pricing</td>
					<td> </td>
					<td> 00:32:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Supply Chain Management in Retailing</td>
				</tr>
								<tr>
					<td></td>
					<td>Supply Chain Management in Retailing</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: The Sales Process and Dealing with Customers at the Checkout</td>
				</tr>
								<tr>
					<td></td>
					<td>The Sales Process and Dealing with Customers at the Checkout</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07:Importance of Consumer Behaviour</td>
				</tr>
								<tr>
					<td></td>
					<td>Importance of Consumer Behaviour</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Taking Trends and Targeting Customers Effectively</td>
				</tr>
								<tr>
					<td></td>
					<td>Taking Trends and Targeting Customers Effectively</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 09: The Importance of Communicating with Customers</td>
				</tr>
								<tr>
					<td></td>
					<td>The Importance of Communicating with Customers</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Choosing a Retail Location</td>
				</tr>
								<tr>
					<td></td>
					<td>Choosing a Retail Location</td>
					<td> </td>
					<td> 00:14:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Retail Psychology</td>
				</tr>
								<tr>
					<td></td>
					<td>Retail Psychology</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Negotiate the Right Deal with Suppliers</td>
				</tr>
								<tr>
					<td></td>
					<td>Negotiate the Right Deal with Suppliers</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Develop Store Security Procedures</td>
				</tr>
								<tr>
					<td></td>
					<td>Develop Store Security Procedures</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Management Skills for Leading Your Team</td>
				</tr>
								<tr>
					<td></td>
					<td>Management Skills for Leading Your Team</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 15: Selling in Multiple Channels</td>
				</tr>
								<tr>
					<td></td>
					<td>Selling in Multiple Channels1</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 16: Retail Brand Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Retail Brand Management</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 17: Health &amp; Safety for Retail Stores</td>
				</tr>
								<tr>
					<td></td>
					<td>Health &amp; Safety for Retail Stores</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 18: Consumer Rights Act</td>
				</tr>
								<tr>
					<td></td>
					<td>Consumer Rights Act</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Retail Management</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Retail Management</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment </td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Retail Assistant</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Retail Management

Healthcare Assistant

Pharmacy Assistant

Sales Assistant

Retail Assistant

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">OBJECTIVES</h4>&nbsp;Participants will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul>Online Format&mdash;Behavioral Interviewing is a 4-hour interactive online class for up to six people.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.Ildiko OraveczNew Mexico International Society for Performance Improvement

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">This class&nbsp;is for service industry professionals&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.The focus of the&nbsp;Improving Customer Service&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;productivity,&nbsp;job satisfaction&nbsp;and the&nbsp;potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;increased internal and external customer satisfaction.Attendees&nbsp;will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Focus on others to project a UB4I, customer-centered attitude;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Empower people with respect (acknowledging) and control (offering choices);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Listen more intently to develop the best rapport;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Communicate clearly with conviction, projecting greater credibility;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</li></ul>Online Format&mdash;Improving Customer Service&nbsp;is a 4-hour interactive virtual class for up to 20 people.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration5 Days30 CPD hoursThis course is intended forA Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.Prerequisites<ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate. On this course, you will&hellip;<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul> Who will benefit from this course?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul> Course OutlineMorning<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul> Afternoon<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration1 Days6 CPD hoursThis course is intended forPeople in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.OverviewDescribe the customer engagement apps and what they have in common Describe the standard marketing processes and how Dynamics 365 Marketing addresses them Describe Dynamics 365 Marketing features and capabilities Describe additional marketing apps Describe the standard sales processes and how Dynamics 365 Sales addresses them Describe Dynamics 365 Sales capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them Describe Dynamics Customer Service capabilities Describe additional sales apps such as Sales Insights and Sales Navigator Describe the standard field service business processes and how Dynamics 365 Field Service addresses Describe how to generate Work Orders Describe the scheduling capabilities of Dynamics 365 Field Service Describe the inventory management capabilities of Dynamics 365 Field Service Describe the asset management capabilities of Dynamics 365 Field Service Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations Describe the sales capabilities of Dynamics 365 Project Operations Describe the project management capabilities of Dynamics 365 Project Operations Describe the resource utilization capabilities of Dynamics 365 Project OperationsThis course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4> Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.</div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4>In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.Attendees&nbsp;will be able to:<ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Focus on others to project a UB4ME, customer-centered attitude;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Empower people with respect (acknowledging) and control (offering choices); and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration2 Days12 CPD hoursThis course is intended forOperations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.OverviewDefine customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situationsThis course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4> Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.</div>

Customer Care

Service Design Courses (SDC)

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							
							Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.

At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.

							
							<div>
						
					</div>

GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							
							By the end of the course, delegates will have:

 

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>

							
							<div>
						
					</div>

2803 Courses

The Reception Workstation

By Studyhub UK

Service Helpdesk & Technical Support Course

By Studyhub UK

Level 3 Consumer Rights Awareness Training

By Studyhub UK

Freelancers

By Studyhub UK

PA - Personal Assistant

By Studyhub UK

Travel Agency Level 3

By Studyhub UK

Retail Associate Certificate

By Studyhub UK

Customer Management Training

By Academy for Health and Fitness

Diploma in Logistic Management at QLS Level 5

By Studyhub UK

Retail Assistant

By Studyhub UK

Search By Location