Description

Step into the world of front office operations with 'The Reception Workstation,' a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest's experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It's not just a job; it's an art form that combines efficiency, professionalism, and warmth.

As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last.

Learning Outcomes

Understand the critical role and responsibilities of a receptionist.

Develop key skills for effective communication and message handling.

Learn to manage the reception area efficiently.

Acquire proficiency in scheduling and appointment coordination.

Master administrative tasks and understand safety and security protocols.

Why choose The Reception Workstation course?

Unlimited access to the course for a lifetime.

Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.

Structured lesson planning in line with industry standards.

Immerse yourself in innovative and captivating course materials and activities.

Assessments designed to evaluate advanced cognitive abilities and skill proficiency.

Flexibility to complete the Course at your own pace, on your own schedule.

Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.

Unlock career resources for CV improvement, interview readiness, and job success.

Who is The Reception Workstation course for?

Aspiring receptionists and front desk personnel.

Administrative staff looking to enhance their skill set.

Customer service professionals in hospitality and corporate sectors.

Office managers overseeing front desk operations.

Anyone interested in a career in front office management.

Career path

Receptionist - £18,000 to £25,000

Front Office Manager - £22,000 to £30,000

Customer Service Representative - £19,000 to £27,000

Administrative Assistant - £20,000 to £26,000

Office Coordinator - £21,000 to £28,000

Guest Experience Manager - £23,000 to £32,000

Prerequisites

This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Certification

After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.

Course Curriculum

Module 01: Introduction to the Reception Role
	Introduction to the Reception Role	00:22:00
Module 02: Essential Reception Skills
	Essential Reception Skills	00:22:00
Module 03: Understanding the Reception Workstation
	Understanding the Reception Workstation	00:22:00
Module 04: Handling Phone Calls and Messages
	Handling Phone Calls and Messages	00:21:00
Module 05: Scheduling and Appointments
	Scheduling and Appointments	00:22:00
Module 06: Administrative Tasks and Document Management
	Administrative Tasks and Document Management	00:22:00
Module 07: Safety and Security Protocols
	Safety and Security Protocols	00:23:00
Module 08: Enhancing Guest Experience
	Enhancing Guest Experience	00:22:00
Mock Exam
	Mock Exam - The Reception Workstation	00:20:00
Final Exam
	Final Exam - The Reception Workstation	00:20:00

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The Reception Workstation

By Studyhub UK

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