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Microsoft Outlook is a program which allows creating and exchanging emails in a messaging format. The 2016 version contains new features which make the prospects of using this program more exciting. Microsoft Outlook 2016 Beginner to Advanced course will help students to get accustomed to the improved interface and familiarize with the functionality of the program. The course starts off with basics like creating emails, formatting, email attachments and working with them, managing responses using tags, flags, etc. As you move up, you will learn about the advanced features like inserting characters and objects, modifying message settings, filter, sort, organize, manage calendar settings, assign and manage tasks, advanced contact management, sharing workspaces, outlook data files and finally email security. LEARNING OUTCOMES: * Navigate throughout the Outlook user interface and learn to perform basic email functions and utilize help * Composing emails, grammar and spell checks, formatting content, attaching files, enhancing messages and managing automatic message responses * Customize reading options, work with attachments and manage message responses * Managing and organization of messages with the help of tags, flags, other commands and folders * Using calendar options to manage appointments and meetings * Using People workspace to create, update, view and organise contacts * Managing tasks and notes * Creating and managing Quick Steps, and customizing the interface according to needs * Change message settings, properties, options, using automatic replies and inserting objects * Sort and filter options, organising and searching messages, managing junk mail and mailbox * Managing advanced calendar options, additional calendars, meeting responses, and assigning tasks * Advanced, forward and export contact options, handling contacts and editing electronic business cards * Sharing calendars and contacts whilst also delegating access to mail folders to others * Modifying data file settings and backing up Outlook items * Email security and configuring email message security ASSESSMENT: * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. * Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Microsoft Outlook 2016 Beginner to Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Microsoft Outlook 2016 Beginner to Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Navigate the Outlook Interface 00:15:00 ACTIVITY - NAVIGATING THE OUTLOOK INTERFACE 00:05:00 Perform Basic E-mail Functions 00:30:00 ACTIVITY - PERFORMING BASIC E-MAIL FUNCTIONS 00:05:00 Use Outlook Help 00:15:00 ACTIVITY - GETTING HELP IN MICROSOFT OUTLOOK 2016 00:05:00 Create an E-mail Message 00:15:00 ACTIVITY - CREATING AN E-MAIL MESSAGE 00:05:00 Check Spelling and Grammar 00:15:00 ACTIVITY - CHECK SPELLING AND GRAMMAR 00:05:00 Format Message Content 00:15:00 ACTIVITY - FORMAT MESSAGE CONTENT 00:05:00 Attach Files and Items 00:15:00 ACTIVITY - ATTACHING A FILE TO A MESSAGE 00:05:00 Enhance an E-mail Message 00:30:00 ACTIVITY - ENHANCING AN E-MAIL MESSAGE 00:05:00 Manage Automatic Message Content 00:15:00 ACTIVITY - MANAGING AUTOMATIC MESSAGE CONTENT 00:05:00 Customize Reading Options 00:15:00 ACTIVITY - CUSTOMIZING READING OPTIONS 00:05:00 Work with Attachments 00:15:00 ACTIVITY - WORKING WITH ATTACHMENTS 00:05:00 Manage Your Message Responses 00:15:00 ACTIVITY - MANAGING YOUR MESSAGE RESPONSES 00:05:00 Manage Messages Using Tags, Flags, and Other Commands 00:15:00 ACTIVITY - MANAGING MESSAGES USING TAGS, FLAGS AND OTHER COMMANDS 00:05:00 Organize Messages Using Folders 00:15:00 ACTIVITY - ORGANIZING MESSAGES USING FOLDERS 00:04:00 View the Calendar 00:15:00 ACTIVITY - CUSTOMIZING YOUR CALENDAR VIEW 00:05:00 Manage Appointments 00:15:00 ACTIVITY - MANAGING APPOINTMENTS 00:05:00 Manage Meetings 00:30:00 ACTIVITY - CREATING AND MANAGING MEETINGS 00:05:00 Print Your Calendar 00:15:00 ACTIVITY - PRINTING YOUR CALENDAR 00:05:00 Create and Update Contacts 00:15:00 ACTIVITY - CREATING AND UPDATING CONTACTS 00:05:00 View and Organize Contacts 00:15:00 ACTIVITY - VIEW AND ORGANIZE CONTACTS 00:05:00 Create Tasks 00:15:00 ACTIVITY - CREATING TASKS 00:05:00 Manage Tasks 00:15:00 ACTIVITY - MANAGING TASKS 00:05:00 Manage Notes 00:15:00 ACTIVITY - CREATING AND MANAGING NOTES 00:05:00 Customize the Outlook Interface 00:30:00 ACTIVITY - CUSTOMIZING THE OUTLOOK INTERFACE 00:05:00 Create and Manage Quick Steps 00:15:00 ACTIVITY - CREATING AND MANAGING QUICK STEPS 00:05:00 Module : 2 Insert Advanced Characters and Objects 01:30:00 Modify Message Settings, Properties, and Options 01:30:00 Use Automatic Replies 01:30:00 Sort Messages 00:45:00 Filter Messages 01:00:00 Organize Messages 02:00:00 Search Messages 01:30:00 Manage Junk Mail 01:00:00 Manage Your Mailbox 02:00:00 Manage Advanced Calendar Options 00:45:00 Manage Additional Calendars 01:00:00 Manage Meeting Responses 00:45:00 Assign and Manage Tasks 01:00:00 Edit an Electronic Business Card 01:00:00 Manage Advanced Contact Options 01:30:00 Forward Contacts 00:30:00 Export Contacts 01:00:00 Delegate Access to Mail Folders 01:00:00 Share Your Calendar 00:30:00 Share Your Contacts 00:15:00 Back Up Outlook Items 00:45:00 Configure E-mail Message Security Settings 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

HR and Leadership Management is one of our best selling and most popular course. This course is suitable for anyone aspiring to or already working in Leadership and looks at skills needed to improve Leadership. By taking this course you will gain the necessary skills to perform effectively in this field. The HR and Leadership Management is organised into 3 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 29hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATION After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. COURSE CONTENT HR and Leadership Management - Updated Version HR Module 1: Introduction to Human Resource Introduction to Human Resources 00:16:00 Module 2: Employee Recruitment and Selection Procedure Employee Recruitment and Selection Procedure 00:12:00 Module 3: Employee Training and Development Process Employee Training and Development Process 00:22:00 Module 4: Performance Appraisal Management Performance Appraisal Management 00:19:00 Module 5: Employee Relations Employee Relations 00:15:00 Module 6: Motivation and Counselling Motivation and Counselling 00:19:00 Module 7: Ensuring Health and safety at the Workplace Ensuring Health and Safety at the Workplace 00:16:00 Module 8: Employee Termination Employee Termination 00:15:00 Module 9: Employer Record and Statistics Employer Records and Statistics 00:11:00 Module 10: Essential UK Employment Law Essential UK Employment Law 00:27:00 Leadership & Management Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Mock Exam Mock Exam - HR and Leadership Management 00:20:00 Final Exam Final Exam - HR and Leadership Management 00:20:00 HR and Leadership Management - Old Version Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 HR and Leadership Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Leadership and People Management Module One - Getting Started 00:30:00 Module Two - The Evolution of Leadership 01:00:00 Module Three - Situational Leadership 01:00:00 Module Four - A Personal Inventory 01:00:00 Module Five - Modeling the Way 01:00:00 Module Six - Inspiring a Shared Vision 01:00:00 Module Seven - Challenging the Process 01:00:00 Module Eight - Enabling Others to Act 01:00:00 Module Nine - Encouraging the Heart 01:00:00 Module Ten - Basic Influencing Skills 01:00:00 Module Eleven - Setting Goals 01:00:00 Module Twelve - Wrapping Up 00:30:00 Leadership and People Management Diploma- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

OVERVIEW Embarking on the Office Skills and Administration course is a strategic step towards enhancing your career and job performance. This comprehensive course is meticulously designed to equip you with a robust foundation in administrative competencies, crucial for any professional environment. You'll develop an array of skills, from managing administrative tasks effectively to mastering organizational strategies, which are vital in today's fast-paced work settings. The curriculum delves into various aspects including communication finesse, time management, and basic computer skills, ensuring you emerge as a well-rounded administrative professional. This course is an excellent way to sharpen your abilities, making you an invaluable asset in any office setting. In today's dynamic workplace, proficiency in Office Skills and Administration is more than just an advantage - it's a necessity. This course offers a deep dive into essential administrative skills, transforming you into an adept personal assistant, and an efficient admin support professional. From learning the nuances of business writing to understanding the subtleties of body language in communication, the course covers a spectrum of skills that are indispensable in modern office environments. By the end of this course, you will have honed your organizational skills, mastered telephone etiquette, and acquired fundamental knowledge in Excel and PowerPoint, setting you on a path to career success. Learning Outcomes: * Acquire comprehensive administrative management skills to streamline office operations. * Enhance personal and organizational efficiency through effective time management techniques. * Master business writing skills for clear and professional communication. * Develop proficiency in basic Excel and PowerPoint for efficient data presentation and analysis. * Understand and apply principles of effective communication and body language in a professional setting. * Gain skills in managing meetings and telephone etiquette for optimal business interactions. DESCRIPTION Personal Assistant & Admin Support: This segment of the course focuses on the pivotal roles of personal assistants and administrative support. You will learn the art of managing schedules, organizing tasks, and ensuring smooth office operations. The curriculum emphasizes developing strong communication skills and the ability to handle administrative challenges with ease. Administrative Management & Organisational Skills: Delve into the realm of administrative management, where you will learn to oversee office functions and manage resources efficiently. This module teaches you the importance of organizational skills, including time management and prioritization, which are crucial for maintaining productivity and order in any professional setting. Business Writing, Meeting Management & Basic Computer Skills: This part of the course equips you with advanced business writing techniques, ensuring you can draft professional documents with clarity and precision. Additionally, it covers effective meeting management strategies and introduces basic computer skills, focusing on Excel and PowerPoint, to enhance your proficiency in handling office tasks and presentations. WHY CHOOSE US? * This course is accredited by the CPD Quality Standards. * Lifetime access to the whole collection of the learning materials. * Online test with immediate results. * Enroling in the course has no additional cost. * You can study and complete the course at your own pace. * Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. CERTIFICATE OF ACHIEVEMENT Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99. WHO IS THIS COURSE FOR? * Individuals aspiring to excel in administrative roles. * Office professionals seeking to upgrade their administrative skills. * Those interested in becoming proficient personal assistants. * Employees aiming to improve their organizational and time management abilities. * Professionals seeking to enhance their communication and business writing skills. * Anyone looking to develop fundamental skills in Excel and PowerPoint. REQUIREMENTS The Office Skills and Administration course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Office Skills and Administration, without any fuss. CAREER PATH * Administrative Assistant * Executive Assistant * Office Manager * Personal Assistant * Receptionist * Administrative Coordinator * Data Entry Specialist ORDER YOUR CERTIFICATE To order CPD Quality Standard Certificate, we kindly invite you to visit the following link: COURSE CURRICULUM Office Skills and Administration Module 01: Personal Assistant Personal Assistant 01:23:00 Module 02: Admin Support Admin Support 01:54:00 Module 03: Administrative Management Administrative Management 00:30:00 Module 04: Organisational Skills Organisational Skills 01:16:00 Module 05: Telephone Etiquette Telephone Etiquette 01:07:00 Module 06: Business Writing Business Writing 01:24:00 Module 07: Time Management Time Management 01:09:00 Module 08: Body Language and Effective Communication Body Language and Effective Communication 01:23:00 Module 09: Meeting Management Meeting Management 01:24:00 Module 10: Excel Basics Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Apply Text Formats 00:16:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:08:00 Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:09:00 Configure Headers and Footers 00:07:00 Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:06:00 Excel Templates 00:00:00 Module 11: PowerPoint Basic Customize the User Interface 00:19:00 Set PowerPoint 2016 Options 00:07:00 Modify Slide Masters and Slide Layouts 00:16:00 Add Headers and Footers 00:05:00 Modify the Notes Master and the Handout Master 00:04:00 Create SmartArt 00:09:00 Modify SmartArt 00:05:00 Write Math Equations 00:07:00 Add Audio to a Presentation 00:09:00 Add Video to a Presentation 00:10:00 Customize Animations and Transitions 00:14:00 Review a Presentation 00:15:00 Store and Share Presentations on the Web 00:06:00 Annotate a Presentation 00:07:00 Set Up a Slide Show 00:08:00 Create a Custom Slide Show 00:03:00 Add Hyperlinks and Action Buttons 00:07:00 Record a Presentation 00:05:00 Secure a Presentation 00:11:00 Broadcast a Slide Show 00:07:00 Create a Video or a CD 00:08:00 PowerPoint Templates 00:00:00 Mock Exam Mock Exam - Office Skills and Administration 00:20:00 Final Exam Final Exam - Office Skills and Administration 00:20:00 Assignment Assignment - Office Skills and Administration 00:00:00 Order Your Certificate Order Your Certificate 00:00:00

It is essential for a thriving manager or leader to have the management and leadership skills. Without the required skills, it will be quite challenging for administering and leading a group of staff, or organisation. This Management and Leadership Development Training course is intended to improve your managing and leadership skills in the most effective way possible. You will learn how to build trust and confidence, understand the fundamental requirements and knowledge of becoming an efficient manager, how to gain employee satisfaction, and so on. WHY CHOOSE THIS COURSE * Earn an e-certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials * Mock exams * Multiple-choice assessment CERTIFICATION After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. COURSE CONTENT Management and Leadership Development Training - Updated Version Leadership & Management Module 1: Understanding Management and Leadership 00:40:00 Module 2: Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams 00:32:00 Module 5: Motivating Employees 00:26:00 Module 6: Organisational Skills 00:26:00 Module 7: Talent Management 00:37:00 Module 8: Succession Planning 00:24:00 Module 9: Business Process Management 00:29:00 Module 10: Communication Skills 00:28:00 Module 11: Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change 00:22:00 Module 14: Time Management 00:37:00 Module 15: Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict 00:14:00 Module 18: Dealing with Office Politics 00:34:00 Module 19: Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics 00:14:00 Business Management Introduction to Business Management 00:27:00 Operations Management 00:26:00 Introduction to Business Analysis 00:16:00 Strategic Analysis and Product Scope 00:30:00 Project Management 00:21:00 Business Development and Succession Planning 00:26:00 Business Processes 00:44:00 Planning & Forecasting Operations 00:23:00 Performance Management 00:20:00 Management of Cash and Credit 00:21:00 Managing Risk and Recovery 00:28:00 Quality Management 00:23:00 Communication Skills 00:27:00 Business Environment 00:18:00 Organisational Skills 01:18:00 Negotiation Techniques 00:18:00 Human Resource Management 00:19:00 Motivation and Counselling 00:21:00 Customer Service 00:18:00 Time Management 00:42:00 Conflict Management 00:16:00 Mock Exam Mock Exam- Management and Leadership Development Training 00:20:00 Final Exam Final Exam- Management and Leadership Development Training 00:20:00 Management and Leadership Development Training - Old Version Management and Leadership Development Module One - Getting Started 01:00:00 Module Two - Grooming a New Manager 01:00:00 Module Three - Coaching and Mentoring (I) 01:00:00 Module Four - Coaching and Mentoring (II) 01:00:00 Module Five - Measuring Performance 01:00:00 Module Six - Motivating Managers 01:00:00 Module Seven - Signs of Poor Management 01:00:00 Module Eight - Trust Your Team of Managers 01:00:00 Module Nine - When an Employee Complains About Their Manager 01:00:00 Module Ten - When Do You Step In 00:30:00 Module Eleven - Remember These Basic Qualities 01:30:00 Module Twelve - Wrapping Up 01:00:00 Business Management Designing Your Organizational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting and Goal Getting 00:30:00 Succession Planning 101 00:15:00 Managing Your Money 00:15:00 Ethics 101 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Business Leadership About the Learning Organization 00:15:00 Achieving Personal Mastery 00:15:00 Analyzing Our Mental Models 00:30:00 Achieving a Shared Vision 00:15:00 Team Learning 00:15:00 Systems Thinking 00:15:00 Five Practices 00:15:00 Building Trust 00:15:00 Managing Change 00:30:00 Managers vs. Leaders 00:15:00 Influence Strategies 00:15:00 Managing Relationships 01:00:00 Strategic Planning 00:00:00 Doing Delegation Right 00:15:00 Criteria for Useful Feedback 00:15:00 Feedback Techniques 00:15:00 Mastering Your Body Language 00:15:00 Meeting Management 00:30:00 Pumping up a Presentation 00:15:00 Employee Accountability Defining Accountability 00:30:00 Creating an Accountable Organization 00:30:00 Setting Goals and Expectations 00:30:00 Doing Delegation Right 00:45:00 Offering Feedback 00:15:00 Activities The Manager: Management and Leadership Development Programme- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

> THE SIMPLE YET REWARDING CAREER IN OFFICE ADMINISTRATION Are you always the 'organised one' in your family or at work? Do you enjoy sorting out and organizing  every aspect of your daily life? Then consider having a career as an Administrator. Administrative side of a company is also essential for a company to run smoothly. Filing, making travel arrangements, taking bookings, looking after visitors... Every office needs an efficient administrator who can ensure that everything behind the scenes of a successful company is running efficiently. Without one, things quickly start to fall apart. This is a great job for those who like to dabble in a variety of tasks and can multitask with ease. As an Office Administrator you'll be expected to turn your hand to jobs such as sorting out the post, answering the phones, ordering office stationery supplies, greeting clients, typing, filing, managing diaries. During this course you will about both on how to be a capable and efficient Office Administrator. If you are a team player and an organized person with the desire to take initiative then take this course choose a career as an Office Administrator. COURSE HIGHLIGHTS Extended Diploma in Office Administration is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Office Administration into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. WHY YOU SHOULD CHOOSE EXTENDED DIPLOMA IN OFFICE ADMINISTRATION * Lifetime access to the course * No hidden fees or exam charges * CPD Accredited certification on successful completion * Full Tutor support on weekdays (Monday - Friday) * Efficient exam system, assessment and instant results * Download Printable PDF certificate immediately after completion * Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. * Improve your chance of gaining professional skills and better earning potential. WHO IS THIS COURSE FOR? Extended Diploma in Office Administration is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. REQUIREMENTS Our Extended Diploma in Office Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Office Administration - Updated Version Module 01: Introduction to Office Administration 00:14:00 Module 02: Skills of an Effective Administrator 00:15:00 Module 03: Business Writing Skills 00:40:00 Module 04: Communication Skills 00:13:00 Module 5: Managing Meetings and Giving Feedback 01:29:00 Module 6: Organisational Skills 01:18:00 Module 7: Telephone Etiquette 01:09:00 Module 8: Negotiation Techniques 00:18:00 Module 9: Conflict Management 00:16:00 Module 10: Stress Management 00:18:00 Module 11: Time Management 00:39:00 Extended Diploma in Office Administration - Old Version Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Business Writing Module One - Getting Started FREE 00:30:00 Module Two - Working with Words FREE 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Bookkeeping Module One - Introduction FREE 00:30:00 Module Two - Basic Terminology FREE 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing Corporate Behavior 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word for Beginners Accredited Course 00:00:00 Microsoft Office Powerpoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Certified Microsoft PowerPoint for Beginners - Activities 00:00:00 Microsoft Office Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Extended Diploma in Office Administration 00:30:00 Final Exam Final Exam- Extended Diploma in Office Administration 00:30:00

"HR Management (Human Resources Management) are like natural resources; they're often buried deep. You have to go looking for them; they're not just lying around on the surface." Did you know that in the UK, HR Management is at the forefront of business success and is a field with remarkable opportunities? With 92% of UK organisations considering HR Management essential for their growth, this industry is experiencing significant growth and demand for skilled professionals. Enrolling in our HR Management course opens doors to a world of opportunities. In the UK's dynamic job market, HR professionals are in high demand across various sectors. You'll have the chance to work as an HR Manager, Recruitment Specialist, Training Coordinator, or even an HR Consultant. Additionally, understanding UK Employment Law is vital, and this course equips you with the expertise to ensure legal compliance within organisations. This course prepares you for a successful career with chapters covering recruitment, training, performance appraisal, workplace safety, motivation, counselling, and more. It empowers you to impact the UK's employment landscape significantly. Join us today and seize HR Management's opportunities in the UK. Learning Outcomes: Upon completing the "HR : HR Management (Human Resources Management)" course, learners will: * HR Management Expertise: Gain a deep understanding of HR Management principles and practices. * Talent Acquisition in HR Management: Master the art of employee recruitment and selection within HR Management. * Employee Growth: Develop and implement effective training and development programs as part of HR Management. * Performance Appraisal: Learn to assess and motivate employees through HR Management techniques. * Legal Compliance in HR Management: Ensure HR practices align with UK Employment Law and ethical standards. * Workplace Harmony and Well-being: Manage employee relations and promote well-being in the HR Management context. ***ADDITIONAL GIFT*** * Free Course: Office Administration Diploma Course HR Management: Unlock Your Potential" - Embark on a transformative journey into human resources with our comprehensive HR Management course. In an era where organisations highly value skilled HR professionals, this course empowers you to become a key player in shaping workplace success. Throughout this engaging programme, you'll explore essential HR principles and practices, exploring talent acquisition, employee training and development, performance appraisal, and compliance with UK Employment Law. Our HR Management course equips you with the expertise to attract top talent, nurture employee growth, and motivate teams to peak performance. You'll gain insights into fostering workplace harmony, prioritising employee well-being, and managing HR relations effectively. Whether you're an aspiring HR professional or a seasoned practitioner aiming to sharpen your skills, our HR Management course is your compass to a thriving career. Enrol today and embark on a journey to become a proficient HR Management professional, where you'll shape organisations and empower the workforce, driving success in the heart of the UK's business landscape. CPD 20 CPD hours / points Accredited by CPD Quality Standards CHAPTER 01: INTRODUCTION TO HUMAN RESOURCES 14:24 * 1: Introduction to Human Resources Preview 14:24 CHAPTER 02: EMPLOYEE RECRUITMENT AND SELECTION PROCEDURE 23:42 * 2: Employee Recruitment and Selection Procedure 23:42 CHAPTER 03: EMPLOYEE TRAINING AND DEVELOPMENT PROCESS 14:27 * 3: Employee Training and Development Process 14:27 CHAPTER 04: PERFORMANCE APPRAISAL MANAGEMENT 14:15 * 4: Performance Appraisal Management 14:15 CHAPTER 05: EMPLOYEE RELATIONS 09:34 * 5: Employee Relations 09:34 CHAPTER 06: MOTIVATION AND COUNSELLING 13:31 * 6: Motivation and Counselling 13:31 CHAPTER 07: ENSURING HEALTH AND SAFETY AT THE WORKPLACE 13:28 * 7: Ensuring Health and Safety at the Workplace 13:28 CHAPTER 08: EMPLOYEE TERMINATION 10:45 * 8: Employee Termination 10:45 CHAPTER 09: EMPLOYER RECORDS AND STATISTICS 09:00 * 9: Employer Records and Statistics 09:00 CHAPTER 10: ESSENTIAL UK EMPLOYMENT LAW 27:57 * 10: Essential UK Employment Law 27:57 ***FREE OFFICE ADMINISTRATION COURSE 1:14:47 * 11: Module 01: Introduction to Office Administration 07:16 * 12: Module 02: Skills of an Effective Administrator 09:18 * 13: Module 03: Business Writing Skills 28:35 * 14: Module 04: Communication Skills 16:21 * 15: Module 05: Managing Meetings and Giving Feedback 13:17 ASSIGNMENT - (HR) HUMAN RESOURCES MANAGEMENT (OPTIONAL) 03:00 * 16: Assignment On (HR) Human Resources 03:00 PDF WHO IS THIS COURSE FOR? This HR: HR Management (Human Resources Management) Course is perfect for: * Aspiring HR Professionals * Current HR Practitioners * Business Owners and Managers * Recruitment Specialists * Training and Development Specialists * Compliance Officers REQUIREMENTS Without any formal requirements, you can delightfully enrol in this HR : HR Management (Human Resources Management) course. CAREER PATH Complete this exclusive HR : HR Management (Human Resources Management) course and enhance your skills to explore opportunities in relevant areas: * HR Managers * HR Executive * Payroll Executives * Recruitment Consultant * Human Resources Advisor * Division Recruitment Manager CERTIFICATES CPD QUALITY STANDARD CERTIFICATE Digital certificate - £4.99 HARDCOPY CERTIFICATE (FREE UK DELIVERY) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Fuel your passion for growth, improve your theoretical knowledge, and cultivate your managerial prowess. Embark on an academic journey into the world of leadership and management with our comprehensive theoretical Leadership & Management course. Navigate the depths of leadership theories, discover the power of high-performance teams, and become adept at succession planning, all without leaving your comfort zone. This course is a treasure chest of knowledge, designed to transform you into an authoritative leader with an exceptional managerial flair. Our Leadership & Management course serves as a beacon of enlightenment for those on the path of self-improvement. Delving into the theoretical landscape, this course explores diverse areas of leadership and management, equipping learners with a comprehensive understanding of high-performance teams, talent management, succession planning, and much more. The lessons extend to the realms of emotional intelligence, conflict management, and ethical considerations, providing a holistic learning experience. Embrace this opportunity to become a well-rounded leader, fully versed in the theories and practices that drive successful leadership and effective management. Learning Outcomes: 1. Gain an academic understanding of varied leadership theories and their application. 2. Develop strategies to optimise leadership performance and manage high-performing teams. 3. Understand and implement effective talent management and succession planning. 4. Learn the art of managing business processes, meetings, and providing effective feedback. 5. Navigate the complexities of managing change, time, stress, and office politics. 6. Develop emotional intelligence, manage conflict and understand the intricacies of corporate ethics. 1. Understanding Leadership & Management: Learn the theoretical foundations of leadership and management. 2. Leadership Theories: Delve into the core theories behind effective leadership. 3. Improving Leadership & Management Performance: Learn strategies to enhance your leadership performance. 4. High-Performance Teams: Understand the dynamics of managing successful teams. 5. Organisational Skills: Master the art of running a smooth, well-organised operation. 6. Managing Change: Grasp the subtleties of driving change in an organisation. 7. Emotional Intelligence in Leadership: Learn to lead with empathy and understanding. 8. Corporate Responsibility & Ethics: Develop a deep understanding of ethical considerations in leadership. Take action now! Don't miss this opportunity to enhance your leadership knowledge and theoretical understanding. CPD 10 CPD hours / points Accredited by CPD Quality Standards MODULE 1: INTRODUCTION TO LEADERSHIP & MANAGEMENT 26:45 * 1: Understanding Leadership & Management Preview 26:45 MODULE 2: THEORIES OF LEADERSHIP 16:28 * 2: Leadership Theories Preview 16:28 MODULE 3: ENHANCING LEADERSHIP & MANAGEMENT EFFECTIVENESS 09:15 * 3: Improving Leadership & Management Performance 09:15 MODULE 4: CULTIVATING HIGH-PERFORMANCE TEAMS 22:58 * 4: High-Performance Teams 22:58 MODULE 5: INSPIRING EMPLOYEE MOTIVATION 17:39 * 5: Motivating Employees 17:39 MODULE 6: MASTERING ORGANISATIONAL PROFICIENCY 17:21 * 6: Organisational Skills 17:21 MODULE 7: TALENT MANAGEMENT 25:16 * 7: Talent Management 25:16 MODULE 8: PLANNING FOR FUTURE LEADERSHIP 15:59 * 8: Succession Planning 15:59 MODULE 9: BUSINESS PROCESS MANAGEMENT 17:08 * 9: Business Process Management 17:08 MODULE 10: EFFECTIVE COMMUNICATION 18:04 * 10: Communication Skills 18:04 MODULE 11: NEGOTIATION TECHNIQUES 09:58 * 11: Negotiation Techniques 09:58 MODULE 12: MANAGEMENT OF MEETINGS & CONSTRUCTIVE FEEDBACK 13:17 * 12: Managing Meetings & Giving Feedback 13:17 MODULE 13: CHANGE MANAGEMENT 13:45 * 13: Managing Change 13:45 MODULE 14: EFFECTIVE TIME MANAGEMENT STRATEGIES 24:07 * 14: Time Management 24:07 MODULE 15: STRATEGIES FOR MANAGING STRESS 09:18 * 15: Stress Management 09:18 MODULE 16: EMOTIONAL INTELLIGENCE'S ROLE IN LEADERSHIP 20:41 * 16: Emotional Intelligence in Leadership 20:41 MODULE 17: RESOLVING CONFLICTS 07:58 * 17: Managing Conflict 07:58 MODULE 18: MANAGING OFFICE POLITICS 22:50 * 18: Dealing with Office Politics 22:50 MODULE 19: RISK MANAGEMENT 22:09 * 19: Risk Management 22:09 MODULE 20: CORPORATE RESPONSIBILITY AND ETHICAL PRACTICES 09:01 * 20: Corporate Responsibility & Ethics 09:01 ASSIGNMENT - LEADERSHIP & MANAGEMENT 03:00 * 21: Assignment On Leadership & Management 03:00 PDF WHO IS THIS COURSE FOR? 1. Individuals looking to gain theoretical knowledge in leadership and management. 2. Aspiring leaders and managers keen to develop their academic understanding. 3. Employees seeking to improve their understanding of organisational dynamics. 4. Any professional keen on enhancing their leadership attributes. REQUIREMENTS Without any formal requirements, you can delightfully enrol in this course. CAREER PATH 1. Leadership Consultant - £35K to £70K/year 2. Operations Manager - £30K to £55K/year 3. HR Manager - £35K to £60K/year 4. Project Manager - £25K to £55K/year 5. Team Leader - £20K to £40K/year 6. Executive Manager - £40K to £100K/year Join us today and pave your path toward becoming a leader par excellence. CERTIFICATES CPD QUALITY STANDARD CERTIFICATE Digital certificate - £4.99 HARDCOPY CERTIFICATE (FREE UK DELIVERY) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Leadership & Management bundle teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Leadership & Management bundle is a comprehensive, instructor-guided, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Leadership & Management bundle are available online for you to learn at your own pace and fast-track your career with ease. This bundle includes the following courses: * Course 01: Leadership and Management * Course 02: Coaching and Mentoring (Gift Course) * Course 03: Life Coaching (Gift Course) Key Features * Accredited by CPD * Instant e-certificate * Fully online, interactive Leadership & Management course with audio voiceover * Self-paced learning and laptop, tablet, smartphone-friendly * 24/7 Learning Assistance * Discounts on bulk purchases Enrol now in this Leadership & Management course to excel! How You will be Benefited from Leadership & Management Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Leadership & Management Diploma * Module 1: Understanding Management and Leadership * Assessment Module 01 * Module 2: Leadership Theories * Assessment Module 02 * Module 3: Improving Management and Leadership Performance * Assessment Module 03 * Module 4: High Performance Teams * Assessment Module 04 * Module 5: Motivating Employees * Assessment Module 05 * Module 6: Organisational Skills * Assessment Module 06 * Module 7: Talent Management * Assessment Module 07 * Module 8: Succession Planning * Assessment Module 08 * Module 9: Business Process Management * Assessment Module 09 * Module 10: Communication Skills * Assessment Module 10 * Module 11: Negotiation Techniques * Assessment Module 11 * Module 12: Managing Meetings and Giving Feedback * Assessment Module 12 * Module 13: Managing Change * Assessment Module 13 * Module 14: Time Management * Assessment Module 14 * Module 15: Stress Management * Assessment Module 15 * Module 16: Emotional Intelligence in Leadership * Assessment Module 16 * Module 17: Managing Conflict * Assessment Module 17 * Module 18: Dealing with Office Politics * Assessment Module 18 * Module 19: Risk Management * Assessment Module 19 * Module 20: Corporate Responsibility and Ethics * Assessment Module 20 * Module 21:Microsoft Word, Excel, PowerPoint * Assessment Module 21 Coaching and Mentoring * Module 01: Introduction to Coaching and Mentoring * Module 02: Coaching and Mentoring: Objectives & Processes * Module 03: Ethical Aspects of Coaching and Mentoring * Module 04: Coaching and Mentoring Models * Module 05: Effective Communication Skills * Module 06: Personal Skills * Module 07: Management Skills * Module 08: Functional Skills Life Coaching * Module 01: Life Coaching: The Purpose and Fundamentals * Module 02: Develop Your Self-Awareness * Module 03: The Development of Core Beliefs and Managing Fears * Module 04: Life Coaching Types and Key Attributes of a Life Coach * Module 05: Understanding Emotional Intelligence * Module 06: Body Language and Communication Techniques * Module 07: A Structure for Client Work and Goal Setting * Module 08: Basic Principles for Business Development and Growth * Module 09: The Ethical Coach: Protect Yourself and Your Clients Accreditation All of our courses are fully accredited, including this Leadership & Management Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Leadership & Management. Certification Once you've successfully completed your Leadership & Management Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Leadership & Management Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 30 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? This Leadership & Management Course can be taken by anyone who wants to understand more about the topic. With the aid of this Leadership & Management course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Leadership & Management Course is ideal for: * Individuals aspiring for leadership roles in various industries. * Professionals seeking to enhance their management skills and performance. * Managers and team leaders aiming to improve team dynamics. * Entrepreneurs and business owners keen on effective organisational management. REQUIREMENTS Learners do not require any prior qualifications to enrol on this Leadership & Management Course. You just need to have an interest in Leadership & Management Course. CAREER PATH After completing this Leadership & Management Course you will have a variety of careers to choose from. The following job sectors of Leadership & Management Course are: * Project Manager - £40K to £70K/year. * HR Manager - £35K to £60K/year. * Business Development Manager - £30K to £60K/year. * Training and Development Manager - £35K to £60K/year. * Operations Manager - £35K to £65K/year. CERTIFICATES DIGITAL CERTIFICATE Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. HARD COPY CERTIFICATE Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

This Diploma in Office Admin and Legal Secretary Skills course is especially suitable for Secretaries and Administrators enthusiastic to work within a legal environment. Throughout the course, you will be introduced to the techniques of becoming a good and efficient Legal Secretary. The course teaches you the fundamentals of the legal system including general duties of a legal secretary, managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, etc. You will also learn tips for customer service and how to organize work using Microsoft Word. Finally, the course shows you how the legal system works the courts of the UK including Scotland and Northern Ireland. COURSE HIGHLIGHTS * The price is for the whole course including final exam - no hidden fees * Accredited Certificate upon successful completion at an additional cost * Efficient exam system with instant results * Track progress within own personal learning portal * 24/7 customer support via live chat Diploma in Office Admin and Legal Secretary Skills has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Diploma in Office Admin and Legal Secretary Skills is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. ASSESSMENT AND CERTIFICATION At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. CAREER PATH Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £22,100. The sky really is the limit. COURSE CURRICULUM Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Training for Administrator - Activities 00:00:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Skills Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 **Customer Service Role and Telephone Etiquette** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals  00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 **Organizing Work Using MS Word** Getting Started with Microsoft Word Understanding the Word Interface 00:05:00 Using the Backstage View 00:07:00 Opening Documents 00:02:00 Navigating Documents 00:04:00 Viewing Documents 00:04:00 Creating Documents 00:03:00 Entering Text 00:02:00 Selecting Text 00:03:00 Saving Documents 00:03:00 Checking Document Compatability 00:02:00 Converting to Updated File Format 00:02:00 Saving As a Different File Format 00:02:00 Understanding Document Properties 00:03:00 Using Versions 00:04:00

Do you want to be a leader? Are you facing difficulty in managing meeting? Then this course will help you get the proper knowledge about Meeting Management. The meeting is part and parcel of the business world. If you want to be a leader, you must have appropriate meeting management skill. A proper meeting with client sometimes brings lots of opportunities. This course will help you how to prepare for a meeting, how to make meeting agenda, or how to present agendas (to do list) in a meeting. In the course, you will also learn the duties and responsibilities at the time of the meeting. Finally, the course helps you to conduct a meeting successfully. If you have a personality conflict, the course will guide you to manage the problem in the meeting. COURSE HIGHLIGHTS Admin Secretarial Course: Meeting Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Admin Secretarial Course: Meeting Management into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. WHY YOU SHOULD CHOOSE ADMIN SECRETARIAL COURSE: MEETING MANAGEMENT * Lifetime access to the course * No hidden fees or exam charges * CPD Accredited certification on successful completion * Full Tutor support on weekdays (Monday - Friday) * Efficient exam system, assessment and instant results * Download Printable PDF certificate immediately after completion * Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. * Improve your chance of gaining professional skills and better earning potential. WHO IS THIS COURSE FOR? Admin Secretarial Course: Meeting Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. REQUIREMENTS Our Admin Secretarial Course: Meeting Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module - One Getting Started 00:30:00 Module Two - Planning and Preparing (I) 01:00:00 Module Three - Planning and Preparing (II) 01:00:00 Module Four - Setting up the Meeting Space 01:00:00 Module Five - Electronic Options 01:00:00 Module Six - Meeting Roles and Responsibilities 01:00:00 Module Seven - Chairing a Meeting (I) 01:00:00 Module Eight - Chairing a Meeting (II) 00:30:00 Module Nine - Dealing with Disruptions 00:30:00 Module Ten - Taking Minutes 00:30:00 Module Eleven - Making the Most of Your Meeting 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Admin Secretarial Course: Meeting Management- Activities 00:00:00 Mock Exam Mock Exam- Admin Secretarial Course: Meeting Management 00:20:00 Final Exam Final Exam- Admin Secretarial Course: Meeting Management 00:20:00