TA Level 3: Teaching AssistantOur comprehensive TA Level 3: Teaching Assistant Course equips you with the essential skills and knowledge to thrive in the world of education.This TA Level 3: Teaching Assistant Course dives into the core competencies of a successful teaching assistant. You&rsquo;ll master key teaching assistant strategies that support cognitive development and foster essential reading, writing, speaking, and listening skills in students.Our TA Level 3: Teaching Assistant course also explores the professional standards expected of teaching assistants. Through the TA Level 3: Teaching Assistant Course, you&rsquo;ll gain a thorough understanding of personal and professional conduct, required knowledge, effective teaching and learning practices, and successful collaboration with colleagues. In our TA Level 3: Teaching Assistant course you&rsquo;ll learn the responsibilities of teaching assistants, including supporting students, teachers, the school itself, and the curriculum.Our TA Level 3: Teaching Assistant Course empowers you to provide differentiated support for each student, fostering their independent learning. You&rsquo;ll explore various school types within the Teaching Assistant Course and gain a clear understanding of their daily structures.Furthermore, this TA Level 3: Teaching Assistant Course equips you to effectively support students with special needs. You&rsquo;ll learn strategies to best support students with autism, ADHD, asthma, and other needs, ensuring an inclusive and enriching learning environment for everyone.By enrolling in our top-rated TA Level 3: Teaching Assistant Course, you&rsquo;ll gain the qualifications and confidence to launch a fulfilling career as a teaching assistant.TA Level 3: Teaching Assistant&nbsp; Course Curriculum<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Career Development &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Introduction to Teaching Assistant &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Skills of A Teaching Assistant &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Strategies for A Teaching Assistant &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Supporting Pupils with Special Needs Part 01 &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Supporting Pupils with Special Needs Part 02 &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">The Professional Standards for A Teaching Assistant &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">The Role and Responsibilities of A Teaching Assistant &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Working in the Classroom &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Working in the School</li></ul>Who Is This TA Level 3: Teaching Assistant Course For?This TA Level 3: Teaching Assistant course is for anyone who wants to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Enter a teaching profession</li><li fr-original-style="" style="box-sizing: border-box;">Get better in a teaching role</li><li fr-original-style="" style="box-sizing: border-box;">Add a qualification to their name</li><li fr-original-style="" style="box-sizing: border-box;">Teach the future generation and build them up</li><li fr-original-style="" style="box-sizing: border-box;">Gain leadership, presentation, and other valuable skills</li><li fr-original-style="" style="box-sizing: border-box;">What You Will Learn In This TA Level 3: Teaching Assistant Course</li><li fr-original-style="" style="box-sizing: border-box;">The skills to manage difficult behaviour</li><li fr-original-style="" style="box-sizing: border-box;">Develop your own teaching expertise</li><li fr-original-style="" style="box-sizing: border-box;">Presentation skills</li><li fr-original-style="" style="box-sizing: border-box;">Effective communication skills</li></ul>Career PathThis TA Level 3: Teaching Assistant course is for learners looking for career opportunities in the following professions:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Teaching Assistant</li><li fr-original-style="" style="box-sizing: border-box;">SEN Teaching Assistant</li><li fr-original-style="" style="box-sizing: border-box;">High school Teacher</li><li fr-original-style="" style="box-sizing: border-box;">Primary School Teacher</li><li fr-original-style="" style="box-sizing: border-box;">Private Tutor</li></ul>Why Choose Teachers TrainingSome of our website features are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">This is a dedicated website for teaching</li><li fr-original-style="" style="box-sizing: border-box;">24/7 tutor support</li><li fr-original-style="" style="box-sizing: border-box;">Interactive Content</li><li fr-original-style="" style="box-sizing: border-box;">Affordable price</li><li fr-original-style="" style="box-sizing: border-box;">Courses accredited by the UK&#39;s top awarding bodies</li><li fr-original-style="" style="box-sizing: border-box;">100% online</li><li fr-original-style="" style="box-sizing: border-box;">Flexible deadline</li></ul>Entry Requirements For Teaching Assistant Level 3 DiplomaThere are no formal entry requirements for this Level 3: Teaching Assistant course. You need to have:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Passion for learning</li><li fr-original-style="" style="box-sizing: border-box;">A good understanding of the English language</li><li fr-original-style="" style="box-sizing: border-box;">Be motivated and hard-working</li><li fr-original-style="" style="box-sizing: border-box;">Over the age of 16.</li></ul>AssessmentThe assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of this TA Level 3: Teaching Assistant course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.&nbsp;After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.CertificationCPD Certification from The Teachers TrainingAfter you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You can get your digital certificate (PDF) for &pound;4.99 only</li><li fr-original-style="" style="box-sizing: border-box;">Hard copy certificates are also available, and you can get one for only &pound;10.99</li><li fr-original-style="" style="box-sizing: border-box;">You can get both PDF and Hard copy certificates for just &pound;12.99!</li></ul>The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.

The Teachers Training

Teacher Training

Support Assistant

Advance your career with our TA Level 3 Teaching Assistant Course. Gain essential skills and knowledge to excel in the classroom and support student success.

TA Level 3: Teaching Assistant

General Admission

Harpenden

This very practical one-day IACCM-approved programme enables participants to manage the process of commercial contracting and contract management effectively and efficiently to ensure value for money, improved service, and appropriate relationships. It covers a wide range of contract types in terms of risk and value. The programme empowers participants with the tools and techniques needed to collaborate with all key stakeholders.By the end of the programme participants will be able to:<ul><li>Understand the total process of managing contracts</li><li>Exploit opportunities to extract even more added value</li><li>Develop appropriate relationships with contractors</li><li>Understand and use a range of contracting strategies and options</li><li>Measure and improve contract performance</li><li>Understand the impact of legislation on contract performance</li></ul><section>
 <h3>1 Welcome</h3><ul><li>Introductions</li><li>Aims and objectives</li><li>Plan for the day</li></ul> <h3>2 Contract management</h3><ul><li>An overview of the contracting process, mapping the 'territory'</li></ul> <h3>3 Contract managers</h3><ul><li>Skills</li><li>Knowledge</li><li>Attributes</li><li>Responsibilities</li></ul> <h3>4 Critical success factors</h3><ul><li>Defining successful outcomes</li><li>Effective stakeholder engagement</li><li>Creating a shared vision of the outcomes</li></ul> <h3>5 Placing contracts</h3><ul><li>How to develop an effective specification and scope of work documents</li><li>How to develop a robust contracting strategy</li><li>Appropriate types of contract</li></ul> <h3>6 Customers and stakeholders</h3><ul><li>Customer and stakeholder analysis</li><li>Managing expectations and the 'shared vision' concept to ensure customer co-operation, satisfaction, and delight</li></ul> <h3>7 Working with suppliers</h3><ul><li>Creating and developing commercial relationships</li><li>Types of relationship</li><li>How to manage difficult relationships</li><li>Contractor motivational issues</li><li>How to use incentives</li></ul> <h3>8 Negotiation and related skills</h3><ul><li>Introduction to key negotiation skills</li><li>Persuading and influencing skills to work with stakeholders to improve outcomes for all</li></ul> <h3>9 Dealing with change</h3><ul><li>Claims and variations</li><li>How to challenge contractor claims and requests for variations by making use of contractual terms</li><li>Specifications to prevent false claims</li></ul> <h3>10 Performance improvement</h3><ul><li>How to measure and improve contractor performance</li><li>Developing KPI systems</li><li>Using contractual terms and conditions and basic legal principles</li></ul> <h3>11 Contract close</h3><ul><li>The importance of effective contract close processes</li></ul> <h3>12 Close</h3><ul><li>Review of key learning points</li><li>Personal action planning</li></ul> 


 </section>

The In House Training Company

Introduction To Construction

Construction Management

Construction Design & Management (CDM)

Contract Management

Commercial & Contract Management Certification Program (CCM)

Institute of Leadership & Management (ILM)

Introduction to contract management (In-House)

<div>
	<h3>Description:</h3>
The minute is an integral part of any meeting. In fact, the success of any meeting largely depends on the proper minute. The course covers the necessary techniques of minute preparing and the skills needed for secretarial roles.
At first, you will explore the skills for taking minutes that will be followed by the roles and responsibilities of a secretary or PA.  You will learn how to take minutes with OneNote. The course then focuses on the communication skill, negotiation and influencing skills, self-esteem and confidence building, time management and other skills related to the secretary. Finally, the course teaches how to prepare business writing and reports.
<h3>Who is the course for?</h3>
<ul>
<li>People interested in maximizing their efficiency in note taking for their jobs</li>
<li>People interested in working as a stenotype operator or journalist</li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds.</li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:  </h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3>Certification:</h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career Path</h3>
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
 
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Minute Taking and Executive Secretarial Diploma - Updated Version</td>
				</tr>
								<tr>
					<td colspan="4">Minute Taking Executive Training</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Minute Writing</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Preparation for Minute Taking</td>
					<td> </td>
					<td> 00:23:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Meeting Structure</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Minute Meetings, Decisions and Actions</td>
					<td> </td>
					<td> 00:18:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Roles and Responsibility of Minute Taker</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Tips for Minute Taking</td>
					<td> </td>
					<td> 00:22:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Technology in Minute Taking</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Building Confidence</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td colspan="4">Executive PA</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 1: Introduction to Personal Assistant</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 2: Business Telephone Skills</td>
					<td> </td>
					<td> 00:21:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 3: Representing Your Boss and Company</td>
					<td> </td>
					<td> 00:37:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 4: Mail Services and Shipping</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 5: Travel Arrangements</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 6: Organising Meeting and Conferences</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 7: Time Management</td>
					<td> </td>
					<td> 00:38:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 8: Record Keeping and Filing Systems</td>
					<td> </td>
					<td> 00:31:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 9: Business Writing Skills</td>
					<td> </td>
					<td> 00:43:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 10: Organisational Skills</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 13: Effective Planning and Scheduling</td>
					<td> </td>
					<td> 00:49:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module 15: Professional Conduct and Ethics</td>
					<td> </td>
					<td> 00:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Minute Taking and Executive Secretarial Diploma - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Minute Taking Basics</td>
				</tr>
								<tr>
					<td></td>
					<td>What Minutes are</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What to include/what to ignore</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Motions and Resolutions</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Method of recording minutes</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Reasons for Meeting</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What is a decision?</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Minute Taking tips</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Taking Minutes with OneNote</td>
				</tr>
								<tr>
					<td></td>
					<td>The Role of a Minute-Taker</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Skills of a Minute-Taker</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Meeting Agreements</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Minutes Styles</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What Do I Record</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Techniques for Preparing Minutes</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Taking Minutes in an Interactive Meeting</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Minute Book</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Secretarial Interpersonal Skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Verbal Communication Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Non-Verbal Communication Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Making Small Talk and Moving Beyond</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Moving the Conversation Along</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Remembering Names</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Influencing Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Bringing People to Your Side</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Sharing Your Opinion</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Negotiation Basics</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Making an Impact</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Developing Interpersonal Skills Course- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Administrative Management skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Why Your Office Needs Administrative Procedures</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Gathering the Right Tools</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Identifying Procedures to Include</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Top Five Procedures to Record</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - What to Include in Your Binder (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - What to Include in Your Binder (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Organizing Your Binder</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - What Not to Include in the Procedure Guide</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Share Office Procedure Guide</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Successfully Executing the Guide</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Business Writing</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Working with Words</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Constructing Sentences</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Creating Paragraphs</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Writing Meeting Agendas</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Writing E-mails</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Writing Business Letters</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Writing Proposals</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Writing Reports</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Other Types of Documents</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Proofreading and Finishing</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Self Esteem &amp; Confidence Building</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - What Does Self-Confidence Mean To You</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Obstacles to Our Goals</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Communication Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - The Importance of Goal Setting</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Feeling the Part</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Looking the Part</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Sounding the Part</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Powerful Presentations</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Coping Techniques</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Dealing with Difficult Behavior</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Minute Taking and Executive Secretarial Diploma</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Minute Taking and Executive Secretarial Diploma</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

John Academy

Office Skills & Productivity

Secretarial & PA

Office Skills

Minute Taking

Professional Skills Course (PSC)

Secretarial & Shorthand

Minute Taking and Executive Secretarial Diploma

<div>
	<h3>Description:</h3>
Adobe Premiere Pro CC is a robust, customizable, nonlinear video editor program. We are offering you a high-quality, comprehensive certificate course designed to help you master the techniques of Adobe Premiere Pro CC.
Getting started with Adobe Premiere Pro CC might be difficult for amateurs, however, this course will certainly help you in making it accessible and approachable. From newbie to seasoned online entrepreneur can benefit from this process to learn editing videos in Adobe Premiere Pro.
Through this Adobe Premiere Pro CC 2017 Complete Training course, you will introduce to the fundamental editing techniques, and learn the various panel windows to editing clips together, including audio work, creating sequence presets, titles, keyboard shortcuts, colour correction, exporting media and much more.
Upon completion of the course, you will be able to get started with Adobe's video editing program and create appealing visual and audio stories like a pro.
<h3>Who is the course for?</h3>
<ul>
<li>You are a video creator (or want to make videos), and are wanting to edit videos with THE BEST video editing application today.</li>
<li>You might know how to edit with Final Cut, iMovie, Sony Vegas, Premiere Elements, Windows Movie Maker, Camtasia, Screenflow, etc. But you want to transition to editing with Premiere Pro.</li>
<li>You are a complete beginner who has never opened Premiere Pro (or have never learned how to use it properly).</li>
<li>You have played around with Premiere Pro, but need some help becoming a more efficient editor.</li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds.</li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:</h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3>Certification:</h3>
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognised accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career Path:</h3>
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Adobe Premiere Pro CC 2017 Complete Training</td>
				</tr>
								<tr>
					<td></td>
					<td>0 Adobe Premiere Pro CC Course Promo</td>
					<td>FREE </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Introduction</td>
				</tr>
								<tr>
					<td></td>
					<td>1.1 Premuere Pro Course Intro - UPDATED 1</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>1.2 Quick Win - Stabilize ShakyVideo</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>1.2 Starting a New Project and Premiere Pro Orientation - UPDATE 1</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td></td>
					<td>1.3 Importing and Organizing</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>1.4 Quick win n_ Stablize your Videos</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>1.5 OPTIONAL - Use Media Browser to import Clips </td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Editing Your Video</td>
				</tr>
								<tr>
					<td></td>
					<td>2.1 Starting a New Sequence and Understanding the Timeline - UPDATE 1</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>2.2 Adding Clips to the Timeline, Syncing Footage, and Making Selects </td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>2.3 Exercise - Syncing Video and Audio - UPDATE 1</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>2.4 Exercise Review - Syncing Video and Audio - UPDATE 1</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>2.5 Editing Tools</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td></td>
					<td>2.6 Adding bRoll Footage to Your Video</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td></td>
					<td>2.7 Adjusting Clip Size and Position - UPDATE 1</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>2.8 REVIEW Adjusting Clip Size and Position - UPDATE 1</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>2.9 Bonus - Editing Down an Interview - UPDATE 1</td>
					<td> </td>
					<td> 00:35:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 2.10 Editing a Narrative Scene</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Adding Video and Audio Transitions</td>
				</tr>
								<tr>
					<td></td>
					<td>3.1 Course Check In</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>3.2 Adding Video Transitions - UPDATE 1</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>3.3 Review Video Transitions - UPDATE 1</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>3.4 Adding Audio Transitions - UPDATE 1</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>3.5 Exercise - Create a Custom Blur Transition</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 3.6 Trouble with Transitions</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td colspan="4">Adding Titles in Premiere Pro CC 2017.2 and 2018</td>
				</tr>
								<tr>
					<td></td>
					<td>4.1 Adding and Editing Titles</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>4.2 Create a Clean Lower Third Title</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>4.3 Create Scrolling End Credits</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>4.4 Exercise - Design Your Own Lower Third Titles</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>4.5 Exercise Review - Design Your Own Lower Third Titles</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td colspan="4">Adding Titles in Premiere Pro CC 2017.1 and Older</td>
				</tr>
								<tr>
					<td></td>
					<td>5 Tips for Beginner Video Editors</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>5.1 Adjusting Audio Levels in Premiere Pro</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>5.2 Adjusting Audio Channels</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>5.3 Fixing Audio with the Low and High Pass Filters</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>5.4 Improving Audio with EQ (Equalization)</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>5.5 Adjusting Audio Tracks with Effects</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>5.6 Exercise - Fixing Bad Audio</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>5.7 Exercise Review - Remove Bad Background Noise</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>5.8 Adding Music to Your Project and Making a Song Shorter</td>
					<td> </td>
					<td> 00:11:00</td>
				</tr>
								<tr>
					<td></td>
					<td>5.9 Easily Removing Background Noise with Audacity</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td colspan="4">Editing Audio</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 6.1 Color Correction with Lumetri Basics</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 6.2 Exercise - Fix White Balance UPDATE</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 6.3 Exercise Review - Fix White Balance UPDATE</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 6.4 Creative Tab - Lumetri Color</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 6.5 Curves Tab - Lumetri Color</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 6.6 Color Wheels - Lumetri Color</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 6.7 HSL Secondary - Lumetri Color</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 6.8 Vignette - Lumetri Color</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 6.9 Exercise - Matching Exposure</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Color Correction and Grading</td>
				</tr>
								<tr>
					<td></td>
					<td>7.1 Adding Motion to Title Graphics</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>7.2 Add the Ken Burns Effect to Photos</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>7.3 Exercise - Add Motion to Video to Make it More Dynamic</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>7.4 Exercise Review - Add Motion to Video to Make it More Dynamic</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>7.5 OPTIONAL Adding Motion to Screenshots</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td colspan="4">Motion in Premiere Pro</td>
				</tr>
								<tr>
					<td></td>
					<td>8.1 Exporting a High-Quality, Small File-Size Video</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td></td>
					<td>PP 8.2 OPTIONAL - Export Settings - In Depth Review</td>
					<td> </td>
					<td> 00:12:00</td>
				</tr>
								<tr>
					<td></td>
					<td>8.3 Export a Full Resolution Video</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>8.4 Exporting Small File-Size Preview Video</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>8.5 Practice Exercise - Finish Course Project</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Exporting Your Video</td>
				</tr>
								<tr>
					<td></td>
					<td>9.1 Adding and Adjusting Effects to Your Video Clips</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>9.2 Adjusting Effects with Keyframes</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>9.3 Using Lumetri Color Presets</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>9.4 Stabilize Shaky Footage with Warp Stabilizer</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>9.5 Exercise - Stabilize Shaky Video</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>9.6 Exercise Review - Stabilize Shaky Video</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>9.7 Make Footage More Cinematic with Overlays</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>9.8 Capture Still Images from Video</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>9.9 EXERCISE - Remove Noise and Grain from Video Clip UPDATED</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td colspan="4">Visual Effects and Advanced Premiere Pro Tips</td>
				</tr>
								<tr>
					<td></td>
					<td>10.1 Adjusting Clip Speed</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>10.2 Time Remapping and Speed Ramps</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>10.3 Slow Motion Video By Interpreting Frame Rates</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>10.4 Exercise - Speed Ramps</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>10.5 Exercise Review - Speed Ramps</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Green Screen Editing - Chromakeying in Premiere Pro</td>
				</tr>
								<tr>
					<td></td>
					<td>11.1 Green Screen Tutorial (ChromaKeying) in Premiere Pro</td>
					<td> </td>
					<td> 00:08:00</td>
				</tr>
								<tr>
					<td></td>
					<td>11.2 Adding a Background to Green Screen Video</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td colspan="4">Conclusion</td>
				</tr>
								<tr>
					<td></td>
					<td>12.1 Conclusion</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Resource Files</td>
				</tr>
								<tr>
					<td></td>
					<td>Resource Files - Adobe Premiere Pro CC 2017 Complete Training</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

Video Creation

After Effects

Premiere Pro

Video Editing

Adobe Premiere Pro

Adobe After Effects

Adobe Premiere Pro CC 2017 Complete Training

Artificial Intelligence (AI) is the most disruptive technology since the internet came onto the scene. AI is transforming every aspect of how we manage projects from developing a business case, to planning the work, managing risk, and tracking performance. Because the technology and market are moving so fast, it can be difficult to know how to start using AI on projects.
Generative AI for Project Management will engage you with diverse Generative AI tools to start, plan, and manage either your own project or a generic case study. We will embrace a tool agnostic approach to adopting, integrating, and scaling Generative AI without compromising data or trust. You will have hands-on practice utilizing AI tools to optimize your time and your outcomes.
You will be accessing a variety of AI tools requiring you to register for a free account.
A computer is required for all traditional classroom deliveries.None<section>
 At the end of this program, you will be able to:
<ul>
<li>Define essential terms and concepts related to artificial intelligence (AI)</li>
<li>Illustrate how prompts facilitate interaction with Generative AI</li>
<li>Recognize the capabilities of Large Language Models</li>
<li>Craft prompts to develop project origination documents</li>
<li>Create prompts to assist in planning a project</li>
<li>Develop user stories with Generative AI</li>
<li>Analyze project performance using Generative AI</li>
<li>Identify the limitations of Generative AI</li>
<li>Identify the risks associated with using Generative AI</li>
<li>Articulate the need for governance and ethics when establishing an AI program in an organization</li>
</ul>
Course Overview
Getting Started
Foundation Concepts
<ul>
<li>Understanding essential terms and concepts related to AI</li>
<li>Exploring various Generative AI Models</li>
<li>Understanding Prompts</li>
</ul>
Creating Prompts for Project Startup
<ul>
<li>Prompts for starting a project</li>
<li>Prompts for planning a project</li>
<li>Best Practices for prompt engineering</li>
</ul>
Creating Prompts for Managing Projects
<ul>
<li>Creating agile user stories</li>
<li>Measuring project performance</li>
<li>Analyzing a schedule</li>
</ul>
Using Generative AI Responsibly
<ul>
<li>Limitations of AI Models</li>
<li>Establishing an AI governance framework</li>
<li>Future trends and next steps</li>
</ul>
Summary and Next Steps


 </section>

IIL Europe Ltd

Generative AI for Project Management

Sutton Courtenay

Come and unwind, relax, and have fun re-connecting with your innate creative gifts through the process of making mosaics, &#39;Peace by Piece&#39;&nbsp;Enjoy 3 inspiring days - August 19th, 20th, 21st - Times: &nbsp;10.30am - 16.30pm daily,experimenting with various ways of using colour, pattern, tone and texture in your mosaic. &nbsp;Practice basic cutting techniques using mosaic nippers and cutters, and understand more about the various adhesive applications.&nbsp;Plenty of recycled china, glass, pottery, shells, crystals, beads, old jewelry, small stones, and pearls to inspire your process.The invitation is to give ourselves some time to slow down and gently explore our creative potentiality through making mosaics using loose line design and moment by moment mosaic process.&nbsp;You are welcome to bring any of your own gathered treasures/broken crocks, old china etc that you may like to use in your mosaic.&nbsp;No previous experience needed, just a willingness to explore in curiosity together.&nbsp;One to one support is offered throughout the day within a supportive small group. (Approx 8 students)&nbsp;Come and play with possibility!&nbsp;Thank you for your interest.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">What&#39;s included in the price?All materials.Tea coffee and snacks provided throughout the day.Tools supplied for you to use during the three days.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Suitable for<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adults</li><li fr-original-style="" style="box-sizing: border-box;">Seniors</li><li fr-original-style="" style="box-sizing: border-box;">Teenagers</li><li fr-original-style="" style="box-sizing: border-box;">Children</li><li fr-original-style="" style="box-sizing: border-box;">Wheelchair users</li><li fr-original-style="" style="box-sizing: border-box;">Hearing impaired</li><li fr-original-style="" style="box-sizing: border-box;">Limited mobility</li><li fr-original-style="" style="box-sizing: border-box;">Learning difficulties (SEN)</li><li fr-original-style="" style="box-sizing: border-box;">Intermediate level</li><li fr-original-style="" style="box-sizing: border-box;">Engagement, birthdays &amp; anniversaries</li><li fr-original-style="" style="box-sizing: border-box;">Easter</li><li fr-original-style="" style="box-sizing: border-box;">Romantic</li><li fr-original-style="" style="box-sizing: border-box;">Advanced/pro level</li><li fr-original-style="" style="box-sizing: border-box;">Hen dos</li><li fr-original-style="" style="box-sizing: border-box;">Public transport</li><li fr-original-style="" style="box-sizing: border-box;">Father&#39;s Day</li><li fr-original-style="" style="box-sizing: border-box;">UK Holiday</li><li fr-original-style="" style="box-sizing: border-box;">Corporate days out &amp; team building</li><li fr-original-style="" style="box-sizing: border-box;">Parking provided</li><li fr-original-style="" style="box-sizing: border-box;">Mother&#39;s Day</li><li fr-original-style="" style="box-sizing: border-box;">Overseas Holiday</li><li fr-original-style="" style="box-sizing: border-box;">School holiday workshops &amp; activities</li><li fr-original-style="" style="box-sizing: border-box;">Suitable for beginners</li><li fr-original-style="" style="box-sizing: border-box;">Fairs, festivals &amp; exhibitions</li><li fr-original-style="" style="box-sizing: border-box;">Pet lovers</li></ul>

emmacavellart

3 day mixed media mosaic playshop

Did you know that 1 in 10 children in the UK have speech, language, and communication needs? That staggering statistic highlights the importance of providing effective support to those who need it. That's where our bundle of courses comes in - Speech Therapy, SEN Teaching &amp; British Sign Language. Endorsed by the Quality Licence Scheme, this bundle provides the knowledge and skills needed to make a real difference in the lives of those with communication difficulties.With over 900,000 children in the UK receiving support for speech, language, and communication needs, there is a growing demand for professionals with the right skills and qualifications. Our Speech Therapy course provides an in-depth understanding of speech and language development and the assessment and treatment of communication difficulties. Whether you're a parent, teacher, or healthcare professional, this course will equip you with the knowledge and techniques needed to support children and adults with speech and language difficulties.Our SEN Teaching course is designed to provide a comprehensive overview of special educational needs and the principles of effective teaching for those with additional needs. With 14.6% of children in the UK identified as having special educational needs, this course is essential for anyone working in education or those looking to pursue a career in this field. The course covers inclusive teaching practices, differentiation, and the legal and policy frameworks surrounding SEN provision.Upon completing this bundle, you will receive three hardcopy certificates, each endorsed by the Quality Licence Scheme, a leading accreditation body in the UK. These certificates will be a testament to your newfound knowledge and skills and will demonstrate your commitment to making a positive difference in the lives of those with communication difficulties. Invest in yourself and in the lives of others by enrolling in our Speech Therapy, SEN Teaching &amp; British Sign Language bundle today.QLS Endorsed Courses:<ul><li>Course 01: Diploma in Speech and Language Therapy at QLS Level 5</li><li>Course 02: Advanced Diploma in Speech Therapy and SEN Teaching Assistant at QLS Level 7</li><li>Course 03: Certificate in British Sign Language at QLS Level 2</li></ul>CPD QS Accredited Courses:<ul><li>Course 04: Phonics in Early Years Settings</li><li>Course 05: Early Years Foundation Stage (EYFS)</li><li>Course 06: Autism</li><li>Course 07: Teaching: Teacher Training</li><li>Course 08: English Language and Grammar Course</li></ul>Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth.<ul><li>Course 09: Personal Development</li><li>Course 10: Career Development Plan Fundamentals</li><li>Course 11: Leadership and Management Course</li><li>Course 12: Communication Building Masterclass</li><li>Course 13: Positive Psychology Masterclass</li></ul>Learning Outcomes<ul><li>Develop a comprehensive understanding of speech and language development and assess and treat communication difficulties.</li><li>Gain knowledge of special educational needs and the principles of effective teaching for those with additional needs.</li><li>Acquire the basic skills and knowledge required to communicate using British Sign Language.</li><li>Develop the ability to use phonics in early years settings and understand the Early Years Foundation Stage.</li><li>Gain a detailed understanding of autism and how to support individuals with autism effectively.</li><li>Develop the skills needed to teach effectively and deliver teacher training.</li><li>Improve English language and grammar skills to a high standard.</li></ul>Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.Our Speech and Language Therapy course is ideal for those interested in pursuing a career in speech therapy or for parents and teachers who wish to support children with speech and language difficulties. The course covers a wide range of topics, including language acquisition, speech and language disorders, and the principles of effective therapy.Our SEN Teaching course is designed for anyone who is interested in working with individuals with additional needs, including those who work in education, healthcare, or social care. The course covers various topics, including the legal and policy frameworks surrounding SEN provision, effective teaching practices, and differentiation.Our British Sign Language course is ideal for anyone who wants to communicate with deaf or hard-of-hearing individuals, including healthcare professionals, teachers, and social workers. The course covers basic vocabulary, grammar, and communication skills, as well as the history and culture of the deaf community.CertificateQLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.<h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 25 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div><h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 <ul><li>Individuals are interested in pursuing a career in speech therapy or working with individuals with communication difficulties.</li><li>Parents and teachers who wish to support children with speech and language difficulties.</li><li>Individuals are interested in working with individuals with additional needs, including those who work in education, healthcare, or social care.</li><li>Healthcare professionals, teachers, and social workers who want to communicate with deaf or hard-of-hearing individuals.</li><li>Individuals who want to improve their English language and grammar skills.</li></ul>
 </div><h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 <ul><li>Speech and Language Therapist - £24,907 to £52,866 per year</li><li>SEN Teacher - £24,373 to £40,490 per year</li><li>Support Worker for Individuals with Additional Needs - £16,000 to £20,000 per year</li><li>Social Worker - £25,000 to £40,000 per year</li><li>Teacher - £24,373 to £41,604 per year</li><li>Early Years Practitioner - £16,000 to £22,000 per year</li></ul>
 </div><h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Certificate of completion</h4>
 
 Hard copy certificate -
 Included
 

 </div>

Imperial Academy

Accredited British Sign Language

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Speech Therapy, SEN Teaching & British Sign Language

Packt

JavaScript

Web Development

Vue.js

Learn Vue.js through a practical, project-based approach, along with understanding how to use the Vue CLI and Firebase storage

Vue.js 2 Academy: Learn Vue Step by Step

Duco Digital Training

IT Certifications

IT Skills

IT Auditing

Ethics

Professional Ethics

IT (Information Technology)

Computing & IT

Thinking about learning more about the ethical use of AI?

The BCS Foundation Award; Understanding the Role of Ethics in the Responsible Use of AI, explores the responsibility of organisations and society towards ensuring AI is implemented for the good of others. It considers the potential harm AI may pose, and the safeguards that can be implemented to ensure it is used safely, ethically and for the good of society. You will be encouraged to explore the benefits associated with AI and the potential value it can add towards the continued evolution of humankind if managed well

You will learn learn about the impact and level of responsibility of AI in business, an understanding of the need to scale up the impact and responsibility of AI to society, understand the potential harm and safeguards and understand the role of humans in an AI world.

Understanding the Role of Ethics in the Responsible Use of AI - BCS Foundation Award

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them.This course will help participants:<ul><li>Use broad open questions to give the customer a platform for their opinions or issues</li><li>Improve listening skills to really understand what's behind the customer's challenging style</li><li>Probe specific phrases to show listening and earn deeper disclosure</li><li>Use silence to let challenging customers 'blow off steam'</li><li>Understand the negative impact of certain phrases on a challenging customer</li><li>Summarise effectively and reassure the customer of our understanding of their needs</li><li>Recognise the 'behaviour cycle' and avoid emotional escalation</li><li>Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state</li><li>Create loyalty in customers who are slow to give trust</li></ul><section>
 <h3>1 What makes a customer 'challenging'?</h3><ul><li>Why customers challenge us - understanding their drivers</li><li>'Wearing their shoes' - seeing things from their perspective</li><li>Understanding our own personality style</li><li>How to flex with a style that is different from our own</li><li>Ways to quickly recognise a customer's style</li><li>The benefits of flexing with a challenging customer's style</li></ul> <h3>2 Practical exercise - forum theatre</h3><ul><li>Participants take it in turns to deal with the trainer (who plays the role of the challenging customer)</li><li>Observers stop the action when they hear or see something they deem wrong</li><li>The participant in the seat gets a chance to use a suggested alternative line</li><li>The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves</li><li>Frequent feedback from the trainer as to how the participant's words are making him feel</li><li>Opportunities to rewind the action if an ill-advised line is suggested and delivered</li><li>Flipchart for capturing what worked, what didn't work and why</li><li>Mehrabian principle - the importance of body language and tone over words used</li></ul> <h3>3 Questioning and listening skills</h3><ul><li>How to use open questions to get the customer talking</li><li>What questions to avoid and why</li><li>The use of pauses and silence to reduce tension and build trust</li><li>What listening is and what it isn't</li><li>Question funnelling - how to earn deeper disclosure through probing</li><li>The power of summary</li></ul> <h3>4 Transactional analysis explained</h3><ul><li>What is transactional analysis (TA)?</li><li>Exploring the TA states and why people behave in that way under pressure</li><li>How to bring challenging customers to 'adult' state to reduce tension</li><li>How 'parent' or 'child' behaviours can be inadvertently triggered</li><li>Understanding the 'behavioural cycle' and how to break it</li><li>Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words</li></ul> <h3>5 How to build trust with challenging customers</h3><ul><li>Techniques for placating current challenging customers</li><li>Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them</li><li>Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome</li><li>How to 'go the extra mile' with challenging customers</li></ul><h4></h4> <h3>6 Bringing a 'real' challenging customer to life</h3><ul><li>Participants give the trainer a brief profile of a specific challenging customer of theirs</li><li>5-10 minute roleplay in which the trainer brings that individual to life</li><li>Observing participants - without interrupting - make notes on what is and isn't working</li><li>Trainer stops the action half-way through to give feedback on how he is feeling</li><li>Participant goes back into the roleplay having recalibrated their approach based on feedback</li><li>Observers give feedback on what did and didn't work</li><li>Trainer comes out of character to explain the impact of the participant's words and behaviours</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learnings from each participant</li><li>Individual action planning - steps that can and will be implemented in the workplace</li></ul> 


 </section>

Action Learning Facilitator

Coaching Skills

Meeting Skills

Counselling Skills

Challenging Behaviour

Dealing With Difficult Customers

Dealing with challenging customers (In-House)

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages: Enhanced Reflective Practice:&nbsp;Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work. Continuous Learning:&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development. Emotional Support:&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work. Feedback and Validation:&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice. Ethical Guidance:&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations. Networking and Collaboration:&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice. Professional Accountability:&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Brighton

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Nottingham

Paisley

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more).&nbsp;Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care. Content<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;">Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations&nbsp;&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">System structures which negatively affect effective communication and collaboration&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The impact of trauma and use of trauma informed practice&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ways to create professional, meaningful connection with parents/carers in the current context. </li></ul>Delivery<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Causes of dysphagia and common swallowing problems The anatomy of swallowingAbout this eventCauses of dysphagia and common swallowing problemsThe anatomy of swallowingHow to recognise when someone is having difficulty swallowingReducing risk of chokingKnowing when to escalate and refer to a specialistPrivacy, dignity and respectAlternatives to oral feeding

Caring For Care

Dysphagia Training

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTIONLouise Buckley has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin&rsquo;s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.Louise is looking for:-Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don&rsquo;t Cry by F&Iacute;ona Scarlett).Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same &lsquo;older person going on a journey&rsquo; category, a more recent The Unlikely Pilgrimage of Harold Fry.Louise had a lot of fun publishing a &lsquo;pet fiction&rsquo; novel as an editor (Molly and the Cat&nbsp;Caf&eacute;) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.She has a soft spot for novels featuring time-travel or parallel universes, a &lsquo;what if&rsquo; that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or&nbsp;The House in the Cerulean Sea.Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a &lsquo;beating the system&rsquo; narrative.Louise is NOT looking for:-romance-romantasy-epic, traditional fantasy-space opera-straightforward women&rsquo;s fiction-children&rsquo;s fiction of any kind-non-fictionLouise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.
<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 1 October 2024

LOOKING FOR: ADULT FICTION
Louise Buckley  has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.
After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.
Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.
She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.
Louise is looking for:-
Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett).
Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.
In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry.
Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.
She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea.
Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.
More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative.
Louise is NOT looking for:
-romance
-romantasy
-epic, traditional fantasy
-space opera
-straightforward women’s fiction
-children’s fiction of any kind
-non-fiction
Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Friday 27 September 2024

I Am In Print

Fiction Writing

TWO SPACES LEFT! 8th October Louise Buckley #Agent121. Looking for: ADULT FICTION

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Leadership

Business Leadership

Administrative Assistant

Career Development

Leadership Skills

Personal Assistant

Leadership Development

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

Last Remaining Seats

Loughborough

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			This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.
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		<h3>Description</h3>
		<h4>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution. </h4>
<h4>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome. </h4>
<h4>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest. </h4>
<h4>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study.  </h4>
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
 

	
		<h3>Modules/Lessons</h3>
		<h3>By the end of the session Participants will be able to:</h3>
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<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
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Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

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			The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.		</div>
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										Understand the circumstances that lead to difficult conversations.
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										Learn ways of handling difficult conversations.
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										Ask open and supportive questions.
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										Use tone and body language to great effect.
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										Learn how to reach an agreement and close the conversation gracefully.
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										Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. 
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				<h2>Why should I take this course?</h2>
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										High-quality e-learning content. 
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										Course completion certificate.
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										Learn practical ways of handling difficult conversations.
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										Recognize the warning signs of impending aggression.
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										Communicate effectively in order to build stronger relationships and better outcomes.
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										Perfect course for managers who are responsible to help every team member improve.
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					<td colspan="4">Introduction</td>
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					<td>Introduction - Welcome from Alan Stevens</td>
					<td>FREE </td>
					<td>🕐 00:02:00</td>
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					<td colspan="4">Difficult Conversations</td>
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					<td>Why Are Some Conversations Difficult?</td><td>🕐 00:02:00</td>
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					<td>▶</td>
					<td>Preparation</td><td>🕐 00:02:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Set-Up and Room Layout</td><td>🕐 00:03:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to Start the Conversation</td><td>🕐 00:02:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Active Listening and Responding</td><td>🕐 00:02:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Ask Open and Supportive Questions</td><td>🕐 00:02:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Focus on Facts, Not Personalities</td><td>🕐 00:01:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Use of Tone and Body Language</td><td>🕐 00:02:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Exploring Alternative Solutions</td><td>🕐 00:01:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Challenge</td><td>🕐 00:03:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to Close a Difficult Conversation</td><td>🕐 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Conclusions</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Summary - What We've Covered</td><td>🕐 00:01:00</td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Thank You and Next Steps</td><td>🕐 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Managing Difficult Conversations</td><td>🕐 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Managing Difficult Conversations</td><td>🕐 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificate</td><td>🕐 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>
		 </div>

Skill Up

Online Course Marketing

Master Your Emotions

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

Manage Abrasive Workplace BehaviourAccredited by the Boss Whispering Institute&nbsp;It can&#39;t go on &ndash; something has to change. You&#39;ve had multiple complaints from employees describing how difficult it is to work with this individual. You&#39;ve realised it&#39;s not just a simple personality conflict &ndash; it&#39;s a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.You&#39;ve tried talking to the individual, to no avail. You encounter denial: "I&#39;m not abrasive!" or justification of the behavior: "I needed to get my point across!&rdquo; The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person&#39;s expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless &ndash; and you wonder if the situation is hopeless.What&rsquo;s one of the toughest jobs managers face?Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?In this six-hour Masterclass, you will:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain insight into why employees behave abrasively</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn reliable criteria for intervention: When should I step in?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">&nbsp;Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks</li></ul> Every participant will receive a copy of Dr Laura Crawshaw&rsquo;s Book&nbsp;&ldquo;Grow Your Spine &amp; Manage Abrasive Leadership Behavior&rdquo;<a href="https://bosswhispering.com/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><img src="https://images.cademy.co.uk/2c94a7ce-331b-44d8-a078-4ec3365d1b7a/a0673c1d-8d74-4642-a6c4-3473df627d71/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></a>

Manage Abrasive Workplace Behaviour
Accredited by the Boss Whispering Institute 
It can't go on – something has to change. You've had multiple complaints from employees describing how difficult it is to work with this individual. You've realised it's not just a simple personality conflict – it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.
You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior: "I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.
What’s one of the toughest jobs managers face?
Managing abrasive employee behavior is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you.
You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?
In this six-hour Masterclass, you will:
Experience abrasive behavior from the perspectives of targets, abrasive employees, and their managers
Gain insight into why employees behave abrasively
Learn about the psychological forces that make management intervention so challenging, including unconscious fears and predictable defense mechanisms
Learn reliable criteria for intervention: When should I step in?
Learn how to intervene calmly, confidently, and compassionately to stop the suffering of all involved.
Learn specific techniques for dealing with defensiveness, such as denial, anger, withdrawal, and counterattacks


Every participant will receive a copy of Dr Laura Crawshaw’s Book 
“Grow Your Spine & Manage Abrasive Leadership Behavior”




Conduct Change Ltd

HR (Human Resources)

Line Management

Behaviour Management

Manager Training

Business & Management

Manage Abrasive Workplace Behaviour with Backbone: What’s one of the toughest jobs managers face?
Managing abrasive employee behaviour is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?

Courageous Conduct Intervention

Do you avoid difficult conversations?&nbsp;Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;During this two hour session, we will look at:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div>

Neupauer Ltd

Conflict Resolution

Conflict Management

Workplace Communication

Business Relationship Management (BRM)

Communication Skills

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

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