Description

This very practical one-day IACCM-approved programme enables participants to manage the process of commercial contracting and contract management effectively and efficiently to ensure value for money, improved service, and appropriate relationships. It covers a wide range of contract types in terms of risk and value. The programme empowers participants with the tools and techniques needed to collaborate with all key stakeholders.

By the end of the programme participants will be able to:

Understand the total process of managing contracts
Exploit opportunities to extract even more added value
Develop appropriate relationships with contractors
Understand and use a range of contracting strategies and options
Measure and improve contract performance
Understand the impact of legislation on contract performance

1 Welcome

Introductions
Aims and objectives
Plan for the day

2 Contract management

An overview of the contracting process, mapping the 'territory'

3 Contract managers

Skills
Knowledge
Attributes
Responsibilities

4 Critical success factors

Defining successful outcomes
Effective stakeholder engagement
Creating a shared vision of the outcomes

5 Placing contracts

How to develop an effective specification and scope of work documents
How to develop a robust contracting strategy
Appropriate types of contract

6 Customers and stakeholders

Customer and stakeholder analysis
Managing expectations and the 'shared vision' concept to ensure customer co-operation, satisfaction, and delight

7 Working with suppliers

Creating and developing commercial relationships
Types of relationship
How to manage difficult relationships
Contractor motivational issues
How to use incentives

8 Negotiation and related skills

Introduction to key negotiation skills
Persuading and influencing skills to work with stakeholders to improve outcomes for all

9 Dealing with change

Claims and variations
How to challenge contractor claims and requests for variations by making use of contractual terms
Specifications to prevent false claims

10 Performance improvement

How to measure and improve contractor performance
Developing KPI systems
Using contractual terms and conditions and basic legal principles

11 Contract close

The importance of effective contract close processes

12 Close

Review of key learning points
Personal action planning

Course Images

Introduction to contract management (In-House)

By The In House Training Company

Booking options

Highlights