7 Writing Skills courses in Liverpool

ABOUT THIS TRAINING COURSE Oil & Gas professionals increasingly need to translate complex findings, analysis and recommendations for effective decision-making. If you face challenges in getting your findings into paper, you will benefit from this training course. The Technical Report Writing and Presentation Skills for Oil & Gas Engineers and Technical Professionals course focuses on the unique needs of technical professionals who write for both technical and non-technical readers. This separately bookable training course will demonstrate how technical professionals can use their technical knowledge and logical edge to write in a reader-friendly style, produce grammatically accurate reports and persuasively communicate for buy-in purposes. An ILM Recognised programme. Training Objectives LEARNING OUTCOMES FOR TECHNICAL REPORT WRITING SKILLS By the end of this course, participants will be able to: * Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals * Understand how technical reports should be structured by applying a systematic approach to the writing task, involving planning, drafting, revision and production * Use clear & powerful language to target and persuade readers for positive results * Use tried and tested proof reading techniques to check and review documents more effectively * Identify and avoid common pitfalls in technical report writing LEARNING OUTCOMES FOR TECHNICAL PRESENTATION SKILLS By the end of this course, participants will be able to: * Present and sell your technical presentation more effectively both internally and externally * Plan and structure your meetings and presentations for maximum effect * Capture your technical and non-technical audience by delivering your presentation with power and authority * Handle questions, interruptions and objections with confidence Target Audience This programme has been researched and developed for all Oil & Gas Engineers and Technical Professionals Course Level * Basic or Foundation Trainer Your course leader managed the Business Skills Unit of the British Council programmes as well as oversee all training-related matters from 1997. The trainer considers himself a trainer first and specialises predominantly in high-level writing and technical report writing programmes. In addition to conducting training in Technical Writing, the trainer has also been the chief editor for many large writing projects. These include a year-long project editing the entire Start-Up Manual (including the Black Start Manual) for Nippon Oil's Helang Integrated Platform, a 4-month project rewriting the manuals for the Puteri Dulang FSO off Terengganu, and editing the current revision of the PETRONAS Procedures and Guidelines for Upstream Activities (PPGUA). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

This very practical workshop is designed to enable participants to improve the impact, clarity and accuracy of their business documents - both internal and external.: This workshop will help participants: * Identify the purpose of writing their documents - to themselves and to their readers * Recognise and meet the needs of their readers * Plan documents systematically and improve the layout, flow and structure * Express the content more clearly, concisely and correctly * Adapt the tone and style of writing to the circumstances * Proof-read and edit work effectively, using formal marks and techniques * Improve visual layout, format and appearance 1 COURSE OBJECTIVES * Welcome and Introductions * The problems now - group discussion 2 WRITING BETTER BUSINESS DOCUMENTS * What points to highlight / exclude * Starting off * Introductions * Conclusions * Executive summaries 3 RULES AND STANDARDS * George Orwell's famous maxim * Why write? - clarifying your aims and objectives * A seven-step method for better preparation * The three-stage process for writing well * Grouping information for your reader 4 PROOF-READING AND EDITING * The difference between proof-reading and editing * Proof-reading methods and strategies * Proof-reading marks and techniques * Training your eye for detail * Knowing what to look for 5 EFFECTIVE EDITING * Grammar and English standards * Words - usage and spelling * Sentences - units of thought * Paragraphs - themes * Punctuation - spotting and correcting common errors * Say what you mean - active v passive language 6 HOW'S YOUR ENGLISH? * Grammar quizzes and punctuation test * Spotting spelling errors * Rephrasing jargons and clichés * Common error's and mistakes 7 DOCUMENT LAYOUT * House style * Use of white space * Fonts and effects 8 ONE-TO-ONE WORKSHOPS * These are practical sessions with one-to-one consultation with colleagues and the trainer * They are held at key points to consolidate the learning from different sessions 9 COURSE SUMMARY * Summary of key points * Action plans

Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success.

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: * Understand debtors and communicate with them effectively * Improve their telephone and writing skills * Appreciate the key legal issues * Track down 'gone-aways' * Improve their collection rates 1 GIVING CREDIT AND COLLECTING DEBTS * The benefits when you get it right * The cost of getting it wrong 2 ANALYSING YOURSELF * The importance of making the right 'first impression' * Assessing your own personal communication style and how this affects your results * How do you (or might you) look in the debtor's eyes? What would you like to change? 3 ANALYSING YOUR DEBTORS * Types of debtor * The delaying debtor * The genuine debtor * The cashflow or hardship problem debtor * The ones who never intended to pay * Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 UNDERSTANDING DEBT RECOVERY AND THE LAW * Data protection issues * County Court suing enforcement methods * Human rights and debt recovery * Retention of title matters 5 TELEPHONE SKILLS FOR DEBT RECOVERY * A 7-point plan which works every time * Learning by example: listening to and analysing some pre-recorded (or live) collection calls * What was done well? * What should have been done differently? * Did the collector recognise opportunities? * Did the collector create opportunities where seemingly none existed? * Did the collector negotiate well or not at all? 6 WRITING SKILLS FOR DEBT RECOVERY * Key phrases to avoid * What to include * A sample letter which gets results in over 90% of cases 7 TRACKING DOWN THE 'GONE AWAYS' * A unique debtor-tracing plan * Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 COURSE REVIEW * The traps to avoid * Key personal learning points

This workshop is very practical in its nature and aims to give delegates an opportunity to not only learn about the key aspects of successful bid writing, but to also put them into practice. The workshop helps delegates understand what is most important to buyers and how to successfully convey they proposition to them. 1 WELCOME AND INTRODUCTIONS 2 THE MINDSET OF SUCCESSFUL BID WRITING * The mindset needed for successful bid writing * Thinking from the buyer's perspective and not your own 3 DECISION MAKING * The way buyers make decisions - rational and emotional * Understanding buying motives * Looking at how to present ideas against those motives * The idea of cognitive fluency * How to pitch an idea in a way that leads to a positive decision 4 TO BID OR NOT TO BID? * Writing a bid is a big commitment; a clear understanding of the chances of winning is required * Understanding of the implications of winning and the impact it will have on the organisation 5 UNDERSTANDING YOUR VALUE PROPOSITION * Framework to help identify unique proposition and how that fits in with the requirements of the bid 6 THE TENDER PROCESS * Understanding the process to enable a successful chance of winning the bid * Different types of tender processes * Evaluation of criteria and the impact on bid writing 7 WRITING SKILLS * Different ways of writing and structuring bids to ensure their messages gets across well in a way that will be looked on favourably by the buyer 8 SUMMARISE 9 CLOSE

This very practical session is designed to enable participants to improve the impact, clarity and accuracy of their reports. It focuses equally on the two key areas - structure and writing technique. This course will help participants: * Scope reports based on objective and intended readership * Write a structured report * Use the Fog Index to ensure readability * Write grammatically correct and well-punctuated text * Review and edit their work. 1 INTRODUCTION * Objectives and overview * Introductions and personal aims 2 WHAT MAKES A GOOD REPORT? * Practical activity and feedback 3 BEFORE YOU START * The planning process and scoping a report * Organising information * Key report headings * What goes where? * Writing practice and review 4 WRITING TIPS AND TECHNIQUES * Clear English and use of language * Grammar and sentence structure * Refresher in punctuation * Writing in the third person * The Fog Index - and how to measure readability 5 PULLING IT ALL TOGETHER * Reviewing and proofing 6 REVIEW * Summary of key learning points * Action planning

The aim of this programme is to help attendees create better quality technical documents in an organised and efficient manner. It will give those new to the topic an appreciation of how to approach the task professionally whilst those with more experience will be able to refresh and refine their skills. The programme comprises three complementary one-day modules: The programme presents a structured methodology for creating technical documents and provides a range of practical techniques that help delegates put principles into practice. Although not essential, it is strongly advised that delegates for modules 2 and 3 have already attended module 1, or another equivalent course. Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. This course will: * Explain the qualities and benefits of well written technical documents * Present a structured approach for producing technical documents * Review the essential skills of effective technical writing * Demonstrate practical methods to help create better documents * Provide tools and techniques for specification and report writing * Review how technical documents should be issued and controlled Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. Module 1: Essential skills for technical writers 1 INTRODUCTION TO THE PROGRAMME * Aims and objectives of the module * Introductions and interests of participants 2 CREATING EFFECTIVE TECHNICAL DOCUMENTS * What is technical writing? how does it differ from other writing? * Key qualities of an effective technical document * Communication essentials and the challenges faced by technical writers * The lessons of experience: how the best writers write * The five key steps : prepare - organise - write - edit - release (POWER) 3 PREPARING TO WRITE * Defining the document aims and objectives; choosing the title * Understanding technical readers and their needs * Getting organised; planning and managing the process * Integrating technical and commercial elements * The role of intellectual property rights (IPR), eg, copyright 4 ORGANISING THE CONTENT * The vital role of structure in technical documents * Deciding what to include and how to organise the information * Categorising information: introductory, key and supporting * Tools and techniques for scoping and structuring the document * Creating and using document templates - pro's and con's 5 WRITING THE DOCUMENT * Avoiding 'blinding them with science': the qualities of clear writing * Problem words and words that confuse; building and using a glossary * Using sentence structure and punctuation to best effect * Understanding the impact of style, format and appearance * Avoiding common causes of ambiguity; being concise and ensuring clarity * Using diagrams and other graphics; avoiding potential pitfalls 6 EDITING AND RELEASING THE DOCUMENT * Why editing is difficult; developing a personal editing strategy * Some useful editing tools and techniques * Key requirements for document issue and control Module 2: Creating better specifications 1 INTRODUCTION * Aims and objectives of the day * Introductions and interests of participants * The 'POWER' writing process for specifications 2 CREATING BETTER SPECIFICATIONS * The role and characteristics of an effective specification * Specifications and contracts; the legal role of specifications * Deciding how to specify; understanding functional and design requirements * Developing the specification design; applying the principles of BS 7373 * Getting organised: the key stages in compiling an effective specification 3 PREPARING TO WRITE A SPECIFICATION * Defining the scope of the specification; deciding what to include and what not * Scoping techniques: scope maps, check lists, structured brainstorming * The why/what/how pyramid; establishing and understanding requirements * Clarifying priorities; separating needs and desires: the MoSCoW method * Useful quantitative techniques: cost benefit analysis, QFD, Pareto analysis * Dealing with requirements that are difficult to quantify 4 ORGANISING THE CONTENT * The role of structure in specifications * Typical contents and layout for a specification * What goes where: introductory, key and supporting sections * Creating and using model forms: the sections and sub sections * Detailed contents of each sub-section * Exercise: applying the tools and techniques 5 WRITING THE SPECIFICATION * Identifying and understanding the specification reader * Key words: will, shall, must; building and using a glossary * Writing performance targets that are clear and unambiguous * Choosing and using graphics * Exercise: writing a specification 6 EDITING AND RELEASING THE DOCUMENT * Key editing issues for specifications * Issue and control of specifications Module 3: Writing better reports 1 INTRODUCTION * Aims and objectives of the day * Introductions and interests of participants * The 'POWER' technical writing process for technical reports 2 CREATING BETTER REPORTS * What is a technical report? types and formats of report * The role and characteristics of an effective technical report * Understanding technical report readers and their needs * The commercial role and impact of technical reports * Getting organised: the key stages in compiling a technical report 3 PREPARING TO WRITE REPORTS * Agreeing the terms of reference; defining aims and objectives * Being clear about constraints; defining what is not to be included * Legal aspects and intellectual property rights (IPR) for reports * Preparing the ground; gathering information and reference documents * Keeping track of information: note making, cataloguing and cross referencing * Tools and techniques for developing a valid and convincing argument 4 ORGANISING THE CONTENT * The role of structure reviewed; some typical report structures * Who needs what: identifying the varied needs of the readership * What goes where: introductory, key and supporting sections * Creating and using model forms: the sections and sub sections * Detailed contents of each sub-section * Exercise: applying the tools and techniques 5 WRITING THE REPORT * Planning the storyline: the report as a journey in understanding * Recognising assumptions about the reader; what they do and don't know * Converting complex concepts into understandable statements * Presenting technical data and its analysis; the role of graphics * Presenting the case simply whilst maintaining technical integrity * Exercise: writing a technical report 6 EDITING AND RELEASING THE REPORT * Key editing issues for technical reports * Issue and control of technical reports