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38 Service Manager courses delivered Live Online

Certified Agile Service Manager (CASM)©

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for The target audience for the CASM course is Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders Overview The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: What does it mean to 'be agile?' The Agile Manifesto, its core values, and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Learn about SCRUM from a product and process perspective Agile thinking and values into service management Scrum roles, artifacts, and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control Agile Process Design-applying Agile practices to process design projects This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. WHY AGILE SERVICE MANAGEMENT? * Challenges Today * What is IT Service Management? * What is Agile? * Agile Manifesto and Principles * What Does It Take To Be Agile? AGILE SERVICE MANAGEMENT * What is Agile Service Management? * Agile Service Management Goals, Objectives and Benefits * Two Aspects: Agile Process Engineering & Agile Process Improvement LEVERAGING RELATED GUIDANCE * DevOps * ITIL * Site Reliability Engineering * Lean * Scrum AGILE SERVICE MANAGEMENT ROLES * Relationship to Scrum roles * Agile Practice Owner * Agile Service Management Team * Agile Service Manager AGILE PROCESS ENGINEERING * Agile Processes * How Processes Deliver Value * Waterfall vs Agile Process Engineering * Relationship to Scrum Events & Artifacts * Minimum Viable Process * Microprocess Architectures * Service Management Architecture AGILE SERVICE MANAGEMENT ARTIFACTS * Practice Backlog * Spring Backlog * Increment AGILE SERVICE MANAGEMENT EVENTS * Planning * The Sprint * Sprint Planning * Process Standups * Sprint Review * Sprint Retrospective AGILE PROCESS IMPROVEMENT * Why Process Improvement is Important * Process Improvement Goals * Process Improvement Reviews * Sustaining Improvements * Automation

Certified Agile Service Manager (CASM)©
Delivered Online
Dates arranged on request
£1590

SM320 - Service Manager 9.x Administration

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Administrators, implementers and managers who are responsible for implementing, configuring and administering Service Manager 9.30. Overview At the end of the course, you will be able to:? Describe Service Manager environment andarchitecture? Install the various components of Service Manager? Learn the various implementation options (i.e.default ports, load balancing, components)? Perform tasks and set-up activities that are generallyperformed prior to moving the system to Production.? Perform daily administrative tasks such asperforming backups and monitoring log files,background processor activity, email activity, andschedule record activity.? Perform weekly administrative tasks such asarchiving and purging data? Perform monthly administrative tasks such ascleaning up the audit record, monitoring serverperformance statistics? Perform quarterly and annual administrative taskssuch as regenerating the work and holiday schedulerecords.? Additional administrative tasks, such as importing orexporting records.RECOMMENDED This class is targeted at system administrators responsible for the day to day management of the Service Manager application. The course focuses on the daily, weekly, monthly, quarterly, and annual tasks required to keep the system running efficiently. This class is targeted at system administrators responsible for the day to day management of the Service Manager application. The course focuses on the daily, weekly, monthly, quarterly, and annual tasks required to keep the system running efficiently. ADDITIONAL COURSE DETAILS: Nexus Humans SM320 - Service Manager 9.x Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SM320 - Service Manager 9.x Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

SM320 - Service Manager 9.x Administration
Delivered on-request, onlineDelivered Online
Price on Enquiry

SM110 - Service Manager 9.x Foundations for Process Owners

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for For Process Owners, project managers, and other managers who are new to Service Manager. Overview At the end of the course, you will be able to:? Describe the role and intent for each of theService Manager components.? Describe the processes, workflows, and keyactivities for each module.? Use the Service Manager Web and Windowsclient as well as the Employee Self Service portal.? Manage Service Manager operators, usingadministrative tools.? Review how to configure operator, profile, role,environment, folder, and contact objects.? Determine the difference between Incident andProblem Management.? Discuss the Change, Configuration, Knowledge,and Service Level Management processes.? Explain and configure the Service Catalog.? Use Request Management workflows.? Describe the reporting capabilities of ServiceManager. This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course focuses on teaching the processes embedded in Service Manager. ADDITIONAL COURSE DETAILS: Nexus Humans SM110 - Service Manager 9.x Foundations for Process Owners training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SM110 - Service Manager 9.x Foundations for Process Owners course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

SM110 - Service Manager 9.x Foundations for Process Owners
Delivered on-request, onlineDelivered Online
Price on Enquiry

C01M05 - FD&FA Maintenance principles - BS 5839-1 (online)

By Ember Compliance

Learners will develop knowledge from the FD&FA foundation module and/or industry experience and apply this to the maintenance of FD&FA systems.

C01M05 - FD&FA Maintenance principles - BS 5839-1 (online)
Delivered OnlineFull day, Jul 17th, 08:00 + 1 more
£199

Time Management for Healthcare Professionals

By M&K Update Ltd

This workshop is designed to help you manage your time more effectively. It will explore issues with time management, prioritisation and delegation, managing meetings and emails, Managing other peoples priorities and action planning.

Time Management for Healthcare Professionals
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Clinical Human Factors

By M&K Update Ltd

Understanding, working with and leading systems that promote patient safety in this way will become increasingly important for all health care providers and this course will help to build a solid foundation in this crucial subject to enhance your career and improve your patient care.

Clinical Human Factors
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Teaching & Training Skills

By M&K Update Ltd

The emphasis is on competence, fitness to practice and life-long learning. Underpinning this is that clinical specialists and experts take the lead in teaching and training to develop knowledge and skills. However, not everyone has the tools to teach knowing how to is the key to successful learning, this programme is designed to Train the Trainer.

Teaching & Training Skills
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Supervising & Assessing Pre-Registration Student Nurses, Midwives and AHPS

By M&K Update Ltd

This course will enable registered Nurses, Midwives and AHPs to effectively supervise pre-registration students in clinical placement.

Supervising & Assessing Pre-Registration Student Nurses, Midwives and AHPS
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Root Cause Analysis

By M&K Update Ltd

A workshop designed specifically for healthcare professionals to meet the standards of the NHS Serious Incident Framework. The day will provide clinical leaders with practical skills to enable them to undertake a root cause analysis and develop an action plan in order to improve quality and safety in their clinical setting.

Root Cause Analysis
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Project Management in Healthcare

By M&K Update Ltd

This two day programme is designed to support participants to work through the technical steps and stages as well as the more practical realities of project management.

Project Management in Healthcare
Delivered in-person, on-request, onlineDelivered Online & In-Person in UK Wide
Price on Enquiry

Educators matching "Service Manager"

Show all 20
Sirius Group Training

sirius group training

London

SIRIUS GROUP TRAINING  Profile Summary: Sirius Group Training is a distinguished and regulated training provider specialising in the fields of Health, Social Care, Business and Education. With a commitment to excellence, we empower individuals and organisations to achieve their professional development goals while upholding the highest standards of quality, ethics, and compliance. Mission Statement: "Our mission is to equip the healthcare, social care, Business and education sectors with competent and compassionate professionals through comprehensive, regulated training programs. We aim to foster a culture of excellence, diversity, and inclusivity while meeting the evolving needs of our communities." Key Features: 1. Regulated Expertise: Sirius Group Training is recognised and accredited by relevant regulatory bodies, ensuring that our programs meet industry standards and legal requirements. This accreditation provides our learners with confidence in the quality of their education. 2. Industry-Relevant Curriculum: Our programs are designed by experts with extensive experience in the healthcare, social care, business and education sectors. We continuously update our curriculum to reflect the latest industry trends and best practices. 3. Diverse Course Offerings: * Health Sector: Our health-related programs cover a wide range of topics, including healthcare management. * Social Care: We offer comprehensive training in areas such as social work, adult social care, children care services, and mental health. Health and social care assessor programmes. * Business and Leadership: Our business and leadership courses cater to aspiring entrepreneurs, managers, and professionals seeking to enhance their business acumen and leadership capabilities. ProCare's curriculum covers areas such as strategic management, financial planning, and effective leadership strategies. * Education: Our education programs cater to educators, trainers, and support staff, focusing on inclusive teaching practices and effective classroom management. 4. Experienced Instructors: Sirius boasts a team of dedicated and highly qualified instructors who are passionate about teaching and mentoring. They provide personalised guidance to help learners succeed in their chosen fields. 5. Flexible Learning Options: We understand that learners have diverse needs and schedules. Hence, we offer a variety of learning formats, including in-person classes, online courses, and blended learning options to accommodate different lifestyles and preferences. 6. Career Development Support: Beyond education, Sirius offers career support services, including resume building, and interview coaching, to help graduates transition smoothly into their chosen professions. 7. Commitment to Inclusivity: We celebrate diversity and foster an inclusive learning environment where all individuals, regardless of their background, can thrive and contribute to the betterment of society. Contact Information: * Website: https://sirius-group-training.cademy.co.uk/ [https://sirius-group-training.cademy.co.uk/] * Email: sirius@formftraining.com [sirius@formftraining.com] * Phone: 0843 289 3180 * Address: 152 City Road, London, EC1V 2NX At Sirius Group Training, we are dedicated to nurturing the skills and knowledge needed to excel in the dynamic and essential fields of Health, Social Care, Business and Education. Our commitment to quality, regulation, and inclusivity makes us a trusted partner for individuals and organisations seeking to make a positive impact on society. Join us in your journey toward a rewarding and fulfilling career.