Certified Agile Service Manager (CASM)©

2 Days

12 CPD hours

The target audience for the CASM course is
Anyone interested in learning about Agile and Scrum from a products and process perspective
Process owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and managers responsible for designing, re-engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Internal and external suppliers Process stakeholders

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
What does it mean to 'be agile?'
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Learn about SCRUM from a product and process perspective
Agile thinking and values into service management
Scrum roles, artifacts, and events as it applies to both products and processes
The two aspects of Agile Service Management:
Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control
Agile Process Design-applying Agile practices to process design projects

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification.

Why Agile Service Management?

• Challenges Today
• What is IT Service Management?
• What is Agile?
• Agile Manifesto and Principles
• What Does It Take To Be Agile?

Agile Service Management

• What is Agile Service Management?
• Agile Service Management Goals, Objectives and Benefits
• Two Aspects: Agile Process Engineering & Agile Process Improvement

Leveraging Related Guidance

• DevOps
• ITIL
• Site Reliability Engineering
• Lean
• Scrum

Agile Service Management Roles

• Relationship to Scrum roles
• Agile Practice Owner
• Agile Service Management Team
• Agile Service Manager

Agile Process Engineering

• Agile Processes
• How Processes Deliver Value
• Waterfall vs Agile Process Engineering
• Relationship to Scrum Events & Artifacts
• Minimum Viable Process
• Microprocess Architectures
• Service Management Architecture

Agile Service Management Artifacts

• Practice Backlog
• Spring Backlog
• Increment

Agile Service Management Events

• Planning
• The Sprint
• Sprint Planning
• Process Standups
• Sprint Review
• Sprint Retrospective

Agile Process Improvement

• Why Process Improvement is Important
• Process Improvement Goals
• Process Improvement Reviews
• Sustaining Improvements
• Automation