21 Security Awareness courses delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for This course is intended for experienced IT security-related practitioners, auditors, consultants, investigators, or instructors, including network or security analysts and engineers, network administrators, information security specialists, and risk management professionals, who are pursuing CISSP training and certification to acquire the credibility and mobility to advance within their current computer security careers or to migrate to a related career. Through the study of all eight CISSP Common Body of Knowledge (CBK) domains, students will validate their knowledge by meeting the necessary preparation requirements to qualify to sit for the CISSP certification exam. Additional CISSP certification requirements include a minimum of five years of direct professional work experience in two or more fields related to the eight CBK security domains, or a college degree and four years of experience. Overview #NAME? In this course, students will expand upon their knowledge by addressing the essential elements of the 8 domains that comprise a Common Body of Knowledge (CBK)© for information systems security professionals. Prerequisites * CompTIA Network+ Certification 1 - SECURITY AND RISK MANAGEMENT * Security Governance Principles * Compliance * Professional Ethics * Security Documentation * Risk Management * Threat Modeling * Business Continuity Plan Fundamentals * Acquisition Strategy and Practice * Personnel Security Policies * Security Awareness and Training 2 - ASSET SECURITY * Asset Classification * Privacy Protection * Asset Retention * Data Security Controls * Secure Data Handling 3 - SECURITY ENGINEERING * Security in the Engineering Lifecycle * System Component Security * Security Models * Controls and Countermeasures in Enterprise Security * Information System Security Capabilities * Design and Architecture Vulnerability Mitigation * Vulnerability Mitigation in Embedded, Mobile, and Web-Based Systems * Cryptography Concepts * Cryptography Techniques * Site and Facility Design for Physical Security * Physical Security Implementation in Sites and Facilities 4 - INFORMATION SECURITY MANAGEMENT GOALS * Organizational Security * The Application of Security Concepts 5 - INFORMATION SECURITY CLASSIFICATION AND PROGRAM DEVELOPMENT * Information Classification * Security Program Development 6 - RISK MANAGEMENT AND ETHICS * Risk Management * Ethics 7 - SOFTWARE DEVELOPMENT SECURITY * Software Configuration Management * Software Controls * Database System Security 8 - CRYPTOGRAPHY * Ciphers and Cryptography * Symmetric-Key Cryptography * Asymmetric-Key Cryptography * Hashing and Message Digests * Email, Internet, and Wireless Security * Cryptographic Weaknesses 9 - PHYSICAL SECURITY * Physical Access Control * Physical Access Monitoring * Physical Security Methods * Facilities Security

Duration 3 Days 18 CPD hours This course is intended for The intended audience for this course is information security and IT professionals, such as network administrators and engineers, IT managers, and IT auditors, and other individuals who want to learn more about information security, who are interested in learning in-depth information about information security management, who are looking for career advancement in IT security, or who are interested in earning the CISM certification. Overview Establish and maintain a framework to provide assurance that information security strategies are aligned with business objectives and consistent with applicable laws and regulations. Identify and manage information security risks to achieve business objectives. Create a program to implement the information security strategy. Implement an information security program. Oversee and direct information security activities to execute the information security program. Plan, develop, and manage capabilities to detect, respond to, and recover from information security incidents. In this course, students will establish processes to ensure that information security measures align with established business needs. Prerequisites Information security governance Information risk management Information security program development Information security program management Incident management and response 1 - INFORMATION SECURITY GOVERNANCE * Develop an Information Security Strategy * Align Information Security Strategy with Corporate Governance * Identify Legal and Regulatory Requirements * Justify Investment in Information Security * Identify Drivers Affecting the Organization * Obtain Senior Management Commitment to Information Security * Define Roles and Responsibilities for Information Security * Establish Reporting and Communication Channels 2 - INFORMATION RISK MANAGEMENT * Implement an Information Risk Assessment Process * Determine Information Asset Classification and Ownership * Conduct Ongoing Threat and Vulnerability Evaluations * Conduct Periodic BIAs * Identify and Evaluate Risk Mitigation Strategies * Integrate Risk Management into Business Life Cycle Processes * Report Changes in Information Risk 3 - INFORMATION SECURITY PROGRAM DEVELOPMENT * Develop Plans to Implement an Information Security Strategy * Security Technologies and Controls * Specify Information Security Program Activities * Coordinate Information Security Programs with Business Assurance Functions * Identify Resources Needed for Information Security Program Implementation * Develop Information Security Architectures * Develop Information Security Policies * Develop Information Security Awareness, Training, and Education Programs * Develop Supporting Documentation for Information Security Policies 4 - INFORMATION SECURITY PROGRAM IMPLEMENTATION * Integrate Information Security Requirements into Organizational Processes * Integrate Information Security Controls into Contracts * Create Information Security Program Evaluation Metrics 5 - INFORMATION SECURITY PROGRAM MANAGEMENT * Manage Information Security Program Resources * Enforce Policy and Standards Compliance * Enforce Contractual Information Security Controls * Enforce Information Security During Systems Development * Maintain Information Security Within an Organization * Provide Information Security Advice and Guidance * Provide Information Security Awareness and Training * Analyze the Effectiveness of Information Security Controls * Resolve Noncompliance Issues 6 - INCIDENT MANAGEMENT AND RESPONSE * Develop an Information Security Incident Response Plan * Establish an Escalation Process * Develop a Communication Process * Integrate an IRP * Develop IRTs * Test an IRP * Manage Responses to Information Security Incidents * Perform an Information Security Incident Investigation * Conduct Post-Incident Reviews

Duration 5 Days 30 CPD hours This course is intended for The CCSP is ideal for IT and information security leaders responsible for applying best practices to cloud security architecture, design, operations and service orchestration. Overview Upon completing this course, the participants will gain valuable knowledge and skills including the ability to: - Successfully pass the CCSP exam. - Understand the fundamentals of the cloud computing architecture framework. - Understand security challenges associated with different types of cloud services. - Identify and evaluate security risks for their organization?s cloud environments. - Select and implement appropriate controls to ensure secure implementation of cloud services. - Thoroughly understand the 6 essential core domains of the CCSP common body of knowledge: 1. Architectural Concepts & Design Requirements 2. Cloud Data Security 3. Cloud Platform & Infrastructure Security 4. Cloud Application Security 5. Operations 6. Legal & Compliance The goal of the course is to prepare professionals for the challenging CCSP exam by covering the objectives of the exam based on the six domains as defined in the (ISC)2 CCSP common body of knowledge. 1 - ARCHITECTURAL CONCEPTS AND DESIGN REQUIREMENTS * Cloud Computing Concepts * Cloud Reference Architecture * Cloud Computing Security Concepts * Design Principles of Secure Cloud Computing * Trusted Cloud Services 2 - CLOUD DATA SECURITY * CSA (Cloud Security Alliance) Cloud Data Lifecycle * Cloud Data Storage Architectures * Data Security Strategies * Data Discovery and Classification Technologies * Protecting Privacy and PII (Personally Identifiable Information) * Data Rights Management * Data Retention, Deletion, and Archiving Policies * Auditability, Traceability, and Accountability of Data Events 3 - CLOUD PLATFORM AND INFRASTRUCTURE SECURITY * Cloud Infrastructure Components * Cloud Infrastructure Risks * Designing and Planning Security Controls * Disaster Recovery and Business Continuity Management 4 - CLOUD APPLICATION SECURITY * The Need for Security Awareness and Training in application Security * Cloud Software Assurance and Validation * Verified Secure Software * SDLC (Software Development Life Cycle) Process * Secure SDLC * Specifics of Cloud Application Architecture * Secure IAM (Identity and Access Management) Solutions 5 - OPERATIONS * Planning Process for the Data Center Design * Installation and Configuration of Physical Infrastructure for Cloud Environment * Running Physical Infrastructure for Cloud Environment * Managing Physical Infrastructure for Cloud Environment * Installation and Configuration of Logical Infrastructure for Cloud Environment * Running Logical Infrastructure for Cloud Environment * Managing Logical Infrastructure for Cloud Environment * Compliance with Regulations and Controls * Risk Assessment for Logical and Physical Infrastructure * Collection, Acquisition, and Preservation of Digital Evidence * Managing Communication with Stakeholders 6 - LEGAL AND COMPLIANCE * Legal Requirements and Unique Risks within the Cloud Environment * Relevant Privacy and PII Laws and Regulations * Audit Process, Methodologies, and Required Adaptions for a Cloud Environment * Implications of Cloud to Enterprise Risk Management * Outsourcing and Cloud Contract Design * Vendor Management

The “ISO 27001:2022 Lead Implementer ” course provides comprehensive training in the ISO 27001:2022 standard and all its requirements from the Implementer ’s point of view, as well as basic skills necessary to execute the requirements. It’s a practical-oriented training that should be considered “a must” for every ISO 27001:2022 Implementer. This intensive course is specifically designed to participants to serve as ISO 27001:2022 Lead Implementers.

Duration 3 Days 18 CPD hours This course is intended for This course is ideal for Professionals preparing to become CRISC certified. Risk practitioners Students or recent graduates Overview At course completions, students will understand the essential concepts in the 4 ISACA CRISC domains: Governance IT Risk Assessment Risk Response and Reporting Information Technology and Security This 3 Day CRISC course is geared towards preparing students to pass the ISACA Certified in Risk and Information Systems Control examination. The course covers all four of the CRISC domains, and each section corresponds directly to the CRISC job practice. CRISC validates your experience in building a well-defined, agile risk-management program, based on best practices to identify, analyze, evaluate, assess, prioritize and respond to risks. This enhances benefits realization and delivers optimal value to stakeholders. GOVERNANCE - A. ORGANIZATIONAL GOVERNANCE * Organizational Strategy, Goals, and Objectives * Organizational Structure, Roles, and Responsibilities * Organizational Culture * Policies and Standards * Business Processes * Organizational Assets GOVERNANCE - B. RISK GOVERNANCE * Enterprise Risk Management and Risk Management Framework * Three Lines of Defense * Risk Profile * Risk Appetite and Risk Tolerance * Legal, Regulatory, and Contractual Requirements * Professional Ethics of Risk Management IT RISK ASSESSMENT - A. IT RISK IDENTIFICATION * Risk Events (e.g., contributing conditions, loss result) * Threat Modelling and Threat Landscape * Vulnerability and Control Deficiency Analysis (e.g., root cause analysis) * Risk Scenario Development IT RISK ASSESSMENT - B. IT RISK ANALYSIS AND EVALUATION * Risk Assessment Concepts, Standards, and Frameworks * Risk Register * Risk Analysis Methodologies * Business Impact Analysis * Inherent and Residual Risk RISK RESPONSE AND REPORTING - A. RISK RESPONSE * Risk Treatment / Risk Response Options * Risk and Control Ownership * Third-Party Risk Management * Issue, Finding, and Exception Management * Management of Emerging Risk RISK RESPONSE AND REPORTING - B. CONTROL DESIGN AND IMPLEMENTATION * Control Types, Standards, and Frameworks * Control Design, Selection, and Analysis * Control Implementation * Control Testing and Effectiveness Evaluation RISK RESPONSE AND REPORTING - C. RISK MONITORING AND REPORTING * Risk Treatment Plans * Data Collection, Aggregation, Analysis, and Validation * Risk and Control Monitoring Techniques * Risk and Control Reporting Techniques (heatmap, scorecards, dashboards) * Key Performance Indicators * Key Risk Indicators (KRIs) * Key Control Indicators (KCIs) INFORMATION TECHNOLOGY AND SECURITY - A. INFORMATION TECHNOLOGY PRINCIPLES * Enterprise Architecture * IT Operations Management (e.g., change management, IT assets, problems, incidents) * Project Management * Disaster Recovery Management (DRM) * Data Lifecycle Management * System Development Life Cycle (SDLC) * Emerging Technologies INFORMATION TECHNOLOGY AND SECURITY - B. INFORMATION SECURITY PRINCIPLES * Information Security Concepts, Frameworks, and Standards * Information Security Awareness Training * Business Continuity Management * Data Privacy and Data Protection Principles

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations. Overview After completion of the course the participant will be able to: Perform the needs analysis translating business requirements to data center services Set-up and manage the data center operations team Implement and monitor safety- and security practices Identify a suitable maintenance program for the data center facility and its equipment Select the appropriate policies and procedures required for data center operations Monitor the data center availability, capacity and capability Manage and implement basic data center projects Set-up and implement an environmental sustainability program Select an appropriate back-up site to support organizational resilience Identify and respond to risk in the data center Manage and support the document life cycle Create a basic budget proposal Select and manage vendors and measure their performance Manage data center assets Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes. SERVICE LEVEL MANAGEMENT * Service Level Management * Needs analysis * Capability assessment * Service portfolio * Service catalogue * Service Level Agreements (SLAs) * Availability measurement * Data points in SLA * Service reporting * Complaint procedure * Customer satisfaction measurement * Service Improvement Process (SIP) * SLA content THE DATA CENTER ORGANIZATION * Operational issues * Organization chart * Roles and responsibilities * Skills matrix * Contingency / backup roles * Shift management * Performance management * Career development * Training and assessment * Job rotation * Succession planning * Disciplinary program MANAGING SAFETY & STATUTORY REQUIREMENTS * Safety policies and regulations * Occupational Health and Safety (OH&S) * Safety awareness training * Permit to Work (PTW) * Lock-out / Tag-out * Personal Protective Equipment (PPE) * Testing and tagging of equipment * Emergency preparedness and response * Reporting of safety issues * Reviews / internal audit / external audit MANAGING PHYSICAL SECURITY * Security policies and procedures * Security standards and guidelines * Security staff * Security awareness * Security incident management * Disciplinary program * Reviews, internal and external audits FACILITIES MANAGEMENT * Maintenance policies and procedures * Various maintenance programs * Outsourcing of maintenance activities * Maintenance contract options * Warranty * Maintenance schedule * Service situations * Spart part management * Contamination control DATA CENTER OPERATIONS * Policies and procedures for data center operations * Service operations and the daily data center operations MONITORING / REPORTING / CONTROL * Monitoring requirements * Escalation procedures * Reporting * Trend analysis * Reviews PROJECT MANAGEMENT * Project management * Project organization * Project manager * Project phases ENVIRONMENT SUSTAINABILITY * The importance of sustainability * Sustainability policies * Environmental management * Power efficiency indicators - * Waste management - * Water management * ICT utilisation management * Environmental performance measurements * Renewable energy factor (REF) ORGANIZATIONAL RESILIENCE * Business continuity * Data center facility options * Business Impact Analysis * Type of facility * Human resources * Facility, equipment and consumables GOVERNANCE, RISK AND COMPLIANCE * Management commitment * Coordination, collaboration and integration * Compliance * Risk management * Document management * Financial management * Vendor management * Asset management ADDITIONAL COURSE DETAILS: Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

  This training course is designed to help participants acquire the knowledge and skills needed to support an organization in effectively planning, implementing, managing, monitoring, and maintaining a cloud security program based on ISO/IEC 27017 and ISO/IEC 27018. It provides a comprehensive elaboration of cloud computing concepts and principles, cloud computing security risk management, cloud-specific controls, cloud security incident management, and cloud security testing. ABOUT THIS COURSE   LEARNING OBJECTIVES   * GAIN A COMPREHENSIVE UNDERSTANDING OF THE CONCEPTS, APPROACHES, METHODS, AND TECHNIQUES USED FOR THE IMPLEMENTATION AND EFFECTIVE MANAGEMENT OF A CLOUD SECURITY PROGRAM  * ACKNOWLEDGE THE CORRELATION BETWEEN ISO/IEC 27017, ISO/IEC 27018, AND OTHER STANDARDS AND REGULATORY FRAMEWORKS * GAIN THE ABILITY TO INTERPRET THE GUIDELINES OF ISO/IEC 27017 AND ISO/IEC 27018 IN THE SPECIFIC CONTEXT OF AN ORGANIZATION * DEVELOP THE NECESSARY KNOWLEDGE AND COMPETENCE TO SUPPORT AN ORGANIZATION IN EFFECTIVELY PLANNING, IMPLEMENTING, MANAGING, MONITORING, AND MAINTAINING A CLOUD SECURITY PROGRAM * ACQUIRE THE PRACTICAL KNOWLEDGE TO ADVISE AN ORGANIZATION IN MANAGING A CLOUD SECURITY PROGRAM BY FOLLOWING BEST PRACTICES   COURSE AGENDA   * DAY 1: INTRODUCTION TO ISO/IEC 27017 AND ISO/IEC 27018 AND THE INITIATION OF A CLOUD SECURITY PROGRAM * DAY 2: CLOUD COMPUTING SECURITY RISK MANAGEMENT AND CLOUD-SPECIFIC CONTROLS * DAY 3: DOCUMENTED INFORMATION MANAGEMENT AND CLOUD SECURITY AWARENESS AND TRAINING * DAY 4: CLOUD SECURITY INCIDENT MANAGEMENT, TESTING, MONITORING, AND CONTINUAL IMPROVEMENT; THE EXAMINATION   ADDITIONAL INFORMATION   * CERTIFICATION FEES ARE INCLUDED IN THE EXAM PRICE. * AN ATTENDANCE RECORD WORTH 31 CPD (CONTINUING PROFESSIONAL  DEVELOPMENT) CREDITS WILL BE ISSUED TO THE PARTICIPANTS WHO HAVE ATTENDED THE TRAINING COURSE. * IN CASE CANDIDATES FAIL THE EXAM, THEY CAN RETAKE IT WITHIN 12 MONTHS OF THE INITIAL ATTEMPT FOR FREE. ACCREDITATION PREREQUISITES   The main requirement for participating in this training course is having a fundamental understanding of ISO/IEC 27017 and ISO/IEC 27018 and a general knowledge of cloud computing concepts. WHO SHOULD ATTEND?   * Cloud security and information security professionals seeking to manage a cloud security program  * Managers or consultants seeking to master cloud security best practices * Individuals responsible for maintaining and managing a cloud security program * Technical experts seeking to enhance their cloud security knowledge  * Cloud security expert advisors WHAT'S INCLUDED?   Delegates will be provided with; * Course Slide deck * Participant Guide * Exam fees OUR GUARANTEE   * We are an Accredited Training Provider of IECB. * You can learn wherever and whenever you want with our robust classroom and interactive online training courses. * Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. * We strive to give our delegates the hands-on experience. * Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. * Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. * Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam. ASSESSMENT   The Certified Lead Cloud Security Manager exam meets the requirements of the National Accreditation Service's Examination and Certification Program (ECP). It covers the following competency domains:   Domain 1: Fundamental principles and concepts of cloud computing Domain 2: Information security policy for cloud computing and documented information management Domain 3: Cloud computing security risk management Domain 4: Cloud-specific controls based on ISO/IEC 27017 and ISO/IEC 27018 and best practices Domain 5: Cloud security awareness, training, roles, and responsibilities Domain 6: Cloud security incident management Domain 7: Cloud security testing, monitoring, and continual improvement   All delegates attending an official training course will be offered the opportunity to sit the associated examination. To pass the examination, a passing score of 70% must be obtained by answering 12 essay type questions covering the scope of the course materials. Successful examination candidates will be issued with a Certificate confirming a passing grade along with the relevant CPD certificate.  PROVIDED BY   This course is Accredited by NACS [http://www.nacs.ee] and Administered by the IECB [https://www.iecb.org]

By the end of the course, learners will be able to: Identify common hazards around the airfield. Recognise actions that can be taken to reduce the possibility of an accident or incident. Understand accident reporting procedures and the importance of raising concerns. Identify ways to contribute to the security of the airfield.

Duration 5 Days 30 CPD hours This course is intended for IS Security Officers IS Managers Risk Managers Auditors Information Systems Owners IS Control Assessors System Managers Government Employees Overview The person who carries this certification should be able to acquire necessary resources, advise senior leadership, collaborate with stakeholders, evaluate effectiveness, identify cybersecurity problems, manage threats, oversee information security awareness programs, participate in risk assessments, support compliance activities, and define or implement policies and procedures to ensure protection of critical infrastructure within an information security environment. If you are looking for the ?gotta have it? cybersecurity course, then the Certified Information Systems Security Officer is for you.ÿ The C)ISSO will prepare you for multiple managerial roles inside the INFOSEC community by covering a broad range of topics. You will learn theories in security concepts, practices, monitoring and compliance in IS management. An Information Systems Security Officer is able to implement and maintain cost-effective security controls that are closely aligned with business and industry standards. The C)ISSO certification course is an idealÿway to increaseÿknowledge, expertise, and skill for managers, auditors, and INFOSEC professionals.ÿ At Mile2 we consider the C)ISSO to be one of our flagship courses.The things you learn in this course can be applied to management, prevention teams, and recovery professionals. Material learned in the Live Class or Self-Study options will apply directly to the certification exam. COURSE OUTLINE * Risk Management * Security Management * Identification and Authentication * Access Control * Security Models and Evaluation * Operations Security * Vulnerability Assessments * Symmetric Cryptography and Hashing * Network Connections * Network Protocols and Devices * Telephony, VPNs, and Wireless * Security Architecture and Attacks * Software Development Security * Database Security * Malware and Software Attacks * Business Continuity * Disaster Recovery * Incident Management, Law, and Ethics * Physical Security ADDITIONAL COURSE DETAILS: Nexus Humans C)ISSO - Certified Information Security Systems Officer Mile 2 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the C)ISSO - Certified Information Security Systems Officer Mile 2 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT STRATEGY * The need for Information Technology * Enterprise architecture * Service catalogue * Service level management * Sustainable development IT ORGANISATION * Personnel need * Roles and responsibilities * Sourcing * Selection process * Hiring staff * Managing staff * Career planning * Training / job rotation * Performance appraisal * Staff departures VENDOR SELECTION / MANAGEMENT * The importance of vendors * Vendor selection * Request For Information (RFI) * Request For Proposal (RFP) * Proposal evaluation * Vendor reference checks * Contract negotiation * Contract management * Vendor management * Re-compete vendors PROJECT MANAGEMENT * Methodologies * Project organisation * Starting up / initiating * Planning / initiation a project * Risk * Quality * Scope * Work / Product Breakdown Structure * PERT diagram / Gantt chart * Cost * Communication APPLICATION MANAGEMENT * Software Development Life Cycle (SDLC) * Software Quality Assurance (SQA) * Requirements * Development * Testing * Adoption (implementation) * Maintenance SERVICE MANAGEMENT * Incident management * Problem management * Change management BUSINESS CONTINUITY MANAGEMENT * Standards and guidelines * Objectives * Context * Interested parties * Scope * Roles and responsibilities * Resources and competences * Awareness and communication * Documentation * Business Impact Analysis RISK MANAGEMENT * Guidelines * Context establishment * Identification * Analysis * Evaluation * Treatment * Communication * Monitoring and control INFORMATION SECURITY MANAGEMENT * Standards * Confidentiality * Integrity * Availability * Controls types * Guideline for controls selection * Control categories * Information security awareness * Security incident response INFORMATION AND KNOWLEDGE MANAGEMENT * Information management * Data management * Information management - technologies * Business intelligence * Data management - technologies * Best practices in data governance * Pitfalls in data governance BUSINESS CHANGE MANAGEMENT * Business change * Frameworks, models and techniques * Needs identification * Cloud computing * Social media / digital marketing * Big data * Internet of Things (IoT) QUALITY MANAGEMENT * Standards, guidelines and frameworks * Objectives * Activities * Services review * Customer feedback * Customer survey * Key Performance Indicators (KPI) * Metrics * Scorecards and reports * Quality register EXAM * Actual course outline may vary depending on offering center. Contact your sales representative for more information.