Certified Data Center Facilities Operations Manager (CDFOM)

3 Days

18 CPD hours

The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.

After completion of the course the participant will be able to:
Perform the needs analysis translating business requirements to data center services
Set-up and manage the data center operations team
Implement and monitor safety- and security practices
Identify a suitable maintenance program for the data center facility and its equipment
Select the appropriate policies and procedures required for data center operations
Monitor the data center availability, capacity and capability
Manage and implement basic data center projects
Set-up and implement an environmental sustainability program
Select an appropriate back-up site to support organizational resilience
Identify and respond to risk in the data center
Manage and support the document life cycle
Create a basic budget proposal
Select and manage vendors and measure their performance
Manage data center assets

Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.

Service Level Management

• Service Level Management
• Needs analysis
• Capability assessment
• Service portfolio
• Service catalogue
• Service Level Agreements (SLAs)
• Availability measurement
• Data points in SLA
• Service reporting
• Complaint procedure
• Customer satisfaction measurement
• Service Improvement Process (SIP)
• SLA content

The Data Center Organization

• Operational issues
• Organization chart
• Roles and responsibilities
• Skills matrix
• Contingency / backup roles
• Shift management
• Performance management
• Career development
• Training and assessment
• Job rotation
• Succession planning
• Disciplinary program

Managing Safety & Statutory Requirements

• Safety policies and regulations
• Occupational Health and Safety (OH&S)
• Safety awareness training
• Permit to Work (PTW)
• Lock-out / Tag-out
• Personal Protective Equipment (PPE)
• Testing and tagging of equipment
• Emergency preparedness and response
• Reporting of safety issues
• Reviews / internal audit / external audit

Managing Physical Security

• Security policies and procedures
• Security standards and guidelines
• Security staff
• Security awareness
• Security incident management
• Disciplinary program
• Reviews, internal and external audits

Facilities Management

• Maintenance policies and procedures
• Various maintenance programs
• Outsourcing of maintenance activities
• Maintenance contract options
• Warranty
• Maintenance schedule
• Service situations
• Spart part management
• Contamination control

Data Center Operations

• Policies and procedures for data center operations
• Service operations and the daily data center operations

Monitoring / Reporting / Control

• Monitoring requirements
• Escalation procedures
• Reporting
• Trend analysis
• Reviews

Project Management

• Project management
• Project organization
• Project manager
• Project phases

Environment Sustainability

• The importance of sustainability
• Sustainability policies
• Environmental management
• Power efficiency indicators -
• Waste management -
• Water management
• ICT utilisation management
• Environmental performance measurements
• Renewable energy factor (REF)

Organizational Resilience

• Business continuity
• Data center facility options
• Business Impact Analysis
• Type of facility
• Human resources
• Facility, equipment and consumables

Governance, Risk and Compliance

• Management commitment
• Coordination, collaboration and integration
• Compliance
• Risk management
• Document management
• Financial management
• Vendor management
• Asset management

Additional course details:

Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.