QSIG TRAINING COURSE DESCRIPTION A concise overview of QSIG, covering the development, current use and future of this private network signalling protocol. WHAT WILL YOU LEARN * Describe the use of QSIG. * Describe the evolution of QSIG. * Describe functionality of the QSIGProtocol Stack. * Describe functionality and use of the main Supplementary Services and Additional Network Functions within QSIG. QSIG TRAINING COURSE DETAILS * Who will benefit: Network/Systems Engineers Operators/Planners or anyone working within the QSIG Arena. * Prerequisites: Telecommunications Introduction * Duration 1 day QSIG TRAINING COURSE CONTENTS * Introduction What is QSIG? User benefits, flexible interconnection, public ISDN synergy, feature transparency-end to end intelligence, innovation specialist features - heterogeneous environment. * Evolution of QSIG Evolution of QSIG, ISDN PBX Networking, Specification forum (IPNS), QSIG standardisation. The ITU-T reference model extended for corporate networks. * QSIG Protocol Q Protocol stack, QSIG basic call layer 3 - SubLayer 1, QSIG Generic Functional layer 3 Sub-Layer 2 (GF), QSIG protocols for supplementary services & ANF's- Layer 3, Sub-Layer 3, Layer 3 Message Overview. * Supplementary Services and ANFs QSIG supplementary services standardisation methodology. * QSIG Services and additional network features: Advice of charge, Call Completion, (CCBS, CCNR), Call Forwarding and diversion (CFB, CFNR, CFU, CD), Services (CINT, CI, CO, CT, CW, DDI) Services cont. (DND, DNDO), Identification Services - (CLIP, COLP, CLIR, CNIP, CONP, CNIR), Other QSIG services and additional network features (Mobile, Multi Subscriber Number (MSN), Operator Services, Recall (RE), Sub-Addressing (SUB)), User to user signalling, compliance with services. * Conclusion - QSIG1 FAQ's, European Computer Manufacturers Association. The Future.
Appreciative Inquiry
By Inovra Group
OVERVIEW Appreciative Inquiry is a form of action research that collects people’s stories of best practices. We can use these best practices as a way to initiate organisational change. This course will guide attendees through the process of Appreciative Inquiry (AI) and give them the techniques to succeed in using the AI system. This course will benefit anyone that leads change and wants to create positive dialogue that leads to improvements within their organisation. DESCRIPTION David Cooperrider, Suresh Srivastva, and their colleagues at Case Western Reserve University developed AI in the 1980s. According to them, the aim of Appreciative Inquiry is to help the organisation in: * Envisioning a collectively desired future * Realising that vision in ways that successfully translate intention into reality and beliefs into practices The AI approach can be applied in almost all groups of people and once the process starts, the change is put in motion. The appreciative approach works in individual conversations among colleagues, managers and employees. AI consultants around the world are increasingly using an appreciative approach to bring about collaborative and strengths-based change. This course will provide attendees with the means to effectively develop the skills of managers for the benefit of their organisation. They will be taken through the full process of appreciative inquiry; developing a wide understanding of the tools and techniques required to effectively improve communication and affect change. What can Appreciative Inquiry achieve? Well, just imagine you were better able to: * Solve problems within an organisation in a positive and forward-thinking way. * Be more curious and excited about the challenges faced within the business. * Ask unconditional, positive questions to strengthen the organisations capacity to increase potential. * Approach change in an affirmative mindset. * Use questions to create movement and change within the company. * Simply apply core communication skills, for overall organisational success Topics covered: * What is Appreciative Inquiry? – A review of the subject with an activity that helps embed understanding and a case study that explains the process in action. * Benefits of Appreciative Inquiry to the Organisation – Establishing how AI can aid and improve the way an organisation works and how people communicate within it. Exploring how specific organisational issues can be viewed positively. * Appreciative Inquiry Questions – Understanding how questions can be used to identify positive organisational improvements and refocus our approach to business issues. * Appreciative Inquiry Interviews – A set process for performing AI interviews and framing consultations to get the best out of those involved. A chance to practice the given approach and hone personal skills. * The 4D Model – An overview of the AI 4D Model (Discovery, Dream, Design, Destiny) and how it is applied. * The 4D Model: Topic – Demonstrating how selecting the topic is the beginning of the 4D model process. Choosing the participants own topic to work on throughout the training. * The 4D Model: Discovery – Showing how positive discussions are kick-started at this stage and taking a chance to look at, ‘the best there is and what has been’. * The 4D Model: Dream – ‘Thinking big and beyond what they have in the past’. Creating an amazing and positive vision for the future. * The 4D Model: Design – Laying the foundation with a design of the vision, principles, and set of propositions that describe the ideal end state. Defining the desired state by creating a hierarchy and blueprint for success. * The 4D Model: Destiny – Defining clear actions that will help the organisation and individuals achieve what they have set out to. The output is the self-reinforcing nature of using positive and affirmative inquiry to improve the business. * The 4D Model: Summary Task – Review of learning and knowledge check. * The Change Process – Exploring Dr. Kotter’s 8-step change process and how it can support the AI approach. * Rooms of Change – Understanding feelings and attitudes to change, using this interesting and memorable model. Using an activity to help participants consider their own ‘change position’ and what this might mean for them. * Strategies for Managing Change – A simple set of skills to help overcome the challenges faced by people trying to implement change. Applying these strategies to the 4D Model and Appreciative Inquiry. * Recall Quiz – A chance to review learning in an engaging way. * Summary – Developing actions and key points to take away. WHO SHOULD ATTEND Managers who want to learn about and practice the Appreciative Inquiry approach to drive positive changes. REQUIREMENTS FOR ATTENDEES None.
1-2-1 Dog Training
By Adam Flack Dog Training Bishops Stortford
Focusing on you and your dog outside of a group class setting, in a 1-2-1 dog training session, can be really useful for you and your dog. We can focus on specific goals you may have, from teaching a dog a new game such as retrievals or flirt pole, to training for specific situation such good dog manners when guests come to our house. We can also develop a training plan to help address existing undesirable behaviours your experiencing such as your dog pulling on lead, your dog not performing recall, dog to dog reactivity, dog to person reactivity or even your dog chasing birds or squirrels. 1-2-1 dog training sessions are typically 1 hour or 1.5 hours long, depending on the issue, or number of things you want to look at in a single session. Training can be carried out in your home/ garden or out at an agreed location, such as a local park, if suitable for you and your dog's particular issue. I am also happy for you to travel to me to train your dog at an agreed location. 1-2-1 DOG TRAINING PRICES: 1 hour = £60, including follow up report. 1.5 hours= £90, including follow up report. (Longer sessions can be arranged by agreement, priced on an individual basis.) Above prices are based on Dog Training being in and around Bishop's Stortford (IE Sawbridgeworth, Much Hadham, Little Hallingbury, Harlow, Puckeridge, Standon, Manudon), I am happy to travel, subject to agreed travel costs.
Emergency First Aid at Work
By Prima Cura Training
This one-day course will help you meet your regulatory requirements if your risk assessment indicates that first aid training covering emergency protocols only, is sufficient for your workplace.
Dog Training / Behavioural Seminars
By The Dog Guardian
Nigel Reed, The Dog Guardian is hosting a series of seminars revealing his easy-to-follow method for a happy and well-behaved dog.
Outlook - advanced (In-House)
By The In House Training Company
This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: * Gain confidence using Outlook and its advanced features * Organise and prioritise email messages * Archive messages for safe-keeping * Use rules to process received or sent messages automatically * Manage scheduled meetings with others * Give others permission to view and manage their folders and items * Use contacts and commands to find out more about a person or company * Prioritise work-flow using tasks and assigning tasks to others 1 EMAIL MESSAGES * Combining multiple clicks with quick steps * Following up flag options * Saving multiple attachments * Attaching a folder of files * Recalling and replacing a message * Categorising messages with conditional formatting 2 MESSAGE OPTIONS * Adding options to messages * Marking a message as private * Receiving quick responses with voting buttons * Directing replies to specific users * Delaying sent messages * Inserting links in messages 3 STAY ORGANISED WITH RULES * Using rules to automate message flow * Moving messages with rules * Using the rules wizard * Setting up rules with conditions * Using rules that work whilst you are away 4 MESSAGE CLEAN-UP * Using conversation clean-up * Using mailbox clean-up * Moving messages to the archive folder * Archiving folder properties * Auto-archiving properties 5 MANAGING CALENDARS * Creating calendar groups * Sharing calendars with permissions * Setting up working days and times * Managing time zones * Categorise appointments with conditional formatting * Publishing a calendar 6 SCHEDULE MEETINGS * Scheduling a meeting * Managing meeting responses * Proposing new meeting times * Adding attendees to a meeting * Viewing multiple appointments 7 USING CONTACTS * Merging contacts to letters * Merging contacts to labels * Mail merging contacts in Word * Exporting contacts to Excel 8 MANAGING TASKS * Organising your workload with tasks * Categorising tasks * Assigning tasks to others * Sending a task status report * Allocating time for tasks * Regenerating a new task * Viewing your tasks in the calendar 9 ADDING MESSAGE ITEMS * Adding calendars to messages * Adding business cards to messages 10 EMAIL ACCOUNTS * Adding multiple user accounts * Adding account permissions
