183 Project Manager courses delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

In this series of 2-hour workshops, you'll learn practical strategies to improve relationships with your team and stakeholders, ensuring smoother and more successful project delivery. Each session includes knowledge-sharing and hands-on activities. Attendance is limited to foster connections with like-minded project managers.

Duration 1 Days 6 CPD hours This course is intended for Sales Legal Marketing Business analysts Project managers AWS Academy students Other IT-related professionals Overview Summarize the working definition of AWS Differentiate between on-premises, hybrid-cloud, and all-in cloud Describe the basic global infrastructure of the AWS Cloud Explain the six benefits of the AWS Cloud Describe and provide an example of the core AWS services, including compute, network, databases, and storage Identify an appropriate solution using AWS Cloud services with various use cases Describe the AWS Well-Architected Framework Explain the shared responsibility model Describe the core security services within the AWS Cloud Describe the basics of AWS Cloud migration Articulate the financial benefits of the AWS Cloud for an organization?s cost management Define the core billing, account management, and pricing models Explain how to use pricing tools to make cost-effective choices for AWS services This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam. Prerequisites General IT technical knowledge, General IT business knowledge 1 - INTRODUCTION TO AMAZON WEB SERVICES * Summarize the benefits of AWS * Describe differences between on-demand delivery and cloud deployments * Summarize the pay-as-you-go pricing model 2 - COMPUTE IN THE CLOUD * Describe the benefits of Amazon Elastic Compute Cloud (Amazon EC2) at a basic level * Identify the different Amazon EC2 instance types * Differentiate between the various billing options for Amazon EC2 * Describe the benefits of Amazon EC2 Auto Scaling * Summarize the benefits of Elastic Load Balancing * Give an example of the uses for Elastic Load Balancing * Summarize the differences between Amazon Simple Notification Service (Amazon SNS) and Amazon Simple Queue Services (Amazon SQS) * Summarize additional AWS compute options 3 - GLOBAL INFRASTRUCTURE AND RELIABILITY * Summarize the benefits of the AWS Global Infrastructure * Describe the basic concept of Availability Zones * Describe the benefits of Amazon CloudFront and Edge locations * Compare different methods for provisioning AWS services 4 - NETWORKING * Describe the basic concepts of networking * Describe the difference between public and private networking resources * Explain a virtual private gateway using a real life scenario * Explain a virtual private network (VPN) using a real life scenario * Describe the benefit of AWS Direct Connect * Describe the benefit of hybrid deployments * Describe the layers of security used in an IT strategy * Describe which services are used to interact with the AWS global network 5 - STORAGE AND DATABASES * Summarize the basic concept of storage and databases * Describe benefits of Amazon Elastic Block Store (Amazon EBS) * Describe benefits of Amazon Simple Storage Service (Amazon S3) * Describe the benefits of Amazon Elastic File System (Amazon EFS) * Summarize various storage solutions * Describe the benefits of Amazon Relational Database Service (Amazon RDS) * Describe the benefits of Amazon DynamoDB * Summarize various database services 6 - SECURITY * Explain the benefits of the shared responsibility model * Describe multi-factor authentication (MFA) * Differentiate between the AWS Identity and Access Management (IAM) security levels * Describe security policies at a basic level * Explain the benefits of AWS Organizations * Summarize the benefits of compliance with AWS * Explain primary AWS security services at a basic level 7 - MONITORING AND ANALYTICS * Summarize approaches to monitoring your AWS environment * Describe the benefits of Amazon CloudWatch * Describe the benefits of AWS CloudTrail * Describe the benefits of AWS Trusted Advisor 8 - PRICING AND SUPPORT * Understand AWS pricing and support models * Describe the AWS Free Tier * Describe key benefits of AWS Organizations and consolidated billing * Explain the benefits of AWS Budgets * Explain the benefits of AWS Cost Explorer * Explain the primary benefits of the AWS Pricing Calculator * Distinguish between the various AWS Support Plans * Describe the benefits of AWS Marketplace 9 - MIGRATION AND INNOVATION * Understand migration and innovation in the AWS Cloud * Summarize the AWS Cloud Adoption Framework (AWS CAF) * Summarize six key factors of a cloud migration strategy * Describe the benefits of various AWS data migration solutions, such as AWS Snowcone, AWS Snowball, and AWS Snowmobile * Summarize the broad scope of innovative solutions that AWS offers * Summarize the five pillars of the AWS Well-Architected Framewor 10 - AWS CERTIFIED CLOUD PRACTITIONER BASICS * Determine resources for preparing for the AWS Certified Cloud Practitioner examination * Describe benefits of becoming AWS Certified

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more. Overview The old believe that a fully redundant data centre facility will save the day is no longer true as many research outcomes have revealed that the majority of downtime is caused by the human factor. Policies, processes, procedures and work instructions should be carefully developed, ideally following relevant standards, to ensure an effcient and effective data centre operations which are also compliant to the required regulations. The CDFOS© (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS© (Data Centre Operations Standard). Data centre facilities operations management have proven to be the key differentiator between a data centre that is performing well or badly. SERVICE LEVEL MANAGEMENT * Service Level Management Needs analysis Capability assessment Service portfolio and catalogue Service Level Agreements Reporting - Complaint procedure Customer satisfaction Service Improvement Process (SIP) SAFETY AND CRISIS MANAGEMENT * Most common type of accidents and why they often happen The roles and responsibilities of appointed safety staff The importance of the OH&S or WHS manual Calibration of measurement and test equipment Proper lock-out/tag-out procedures Emergency response plan requirement for various potential emergencies The importance of Permit To Work PHYSICAL SECURITY * Standard Operating Procedures (SOP) for security Security risk assessment Security zones Physical inspections / security patrols Delivery of goods / holding area Entry control of individuals Badges and key management Security monitoring Security incident reporting FACILITIES MAINTENANCE * The importance of maintenance Maintenance definitions Maintenance operations procedures (MOP) Service reports Spare management Tools Housekeeping DATA CENTRE OPERATIONS * Shift handover Walk around duties Service management Release management Configuration management Floor management Equipment life cycle management MONITORING/REPORTING/CONTROL * Monitoring requirements Facilities monitoring matrix Sensor / alarm point testing and calibration Notification matrix Escalation requirements Reporting PROJECT MANAGEMENT * Project management Project organization Project manager Initiation Planning Execution Monitor and control Closing Evaluation / lessons learnt ENVIRONMENTAL SUSTAINABILITY * The importance of sustainability Environmental standards Power efficiency indicators Energy saving best practises Water management Sustainable energy usage GOVERNANCE AND COMPLIANCE * The importance of document management The siz sub-processes of document management Asset management Requirements or asset recording EXAM: CERTIFIED DATA CENTRE FACILITIES OPERATIONS SPECIALIST (CDFOS©) * Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week. ADDITIONAL COURSE DETAILS: Nexus Humans Certified Data Centre Facilities Operations Specialist (CDFOS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Centre Facilities Operations Specialist (CDFOS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The aim of this programme is to provide current / prospective senior project managers with an in-depth review of the role and importance of project management in the organisation. It focuses on the strategic role of the project manager and aims to draw out the full scope of the role and how it impacts on project performance. The five key objectives of this programme are to enable the participants to: * Identify the characteristics and attributes needed by project managers in ensuring the organisation is recognised as an industry leader in delivering successful projects * Understand the full scope and impact of the project manager / leader's role in managing projects or programmes to maximise benefit to the business * Define the hallmarks and skills required to manage significant business projects or project portfolios * Develop an understanding of the skills required and their impact on the project through case study work and syndicate exercises * Benefit from an effective forum for exchanging experience and fostering a sense of team spirit and mutual support between senior project managers DAY ONE 1 INTRODUCTION (COURSE SPONSOR) * A vision of future opportunities and challenges * The impact of project managers / leaders on future success 2 THE DETERMINANTS OF SUCCESS * The contractor's perspective * The client's perspective * Success and failure: factors that determine the project outcome * The impact of the project manager 3 CASE STUDY: PROJECT GIOTTO * How successful was this project? * What were the primary factors that influenced the outcome? * How relevant are these factors to current projects? * Feedback and review 4 PROJECT TEAM EXERCISE * A practical exercise demonstrating the role of the project manager in managing the interfaces between the client, the project team and suppliers * Review - what skills are required to be a 'world class' project manager? 5 THE ROLE OF THE PROJECT MANAGER * The role and skills of the 'world class' project manager * The three key dimensions of effective project leadership * Managing influential stakeholders * Managing project performance * Managing the project team * Project leadership skills appraisal (individual review) DAY TWO 6 MANAGING INFLUENTIAL STAKEHOLDERS * Project management and the art of leadership * Who are the influential stakeholders and how do they affect the project? * What we need to do / not do, to build successful working relationships 7 CASE STUDY: UNDERSTANDING THE CUSTOMER * What are the likely problems the project manager will encounter? * What should the project manager do to ensure an effective partnership? 8 MANAGING PROJECT PERFORMANCE * Issues affecting commercial performance * Joining up the project life-cycle: getting performance from inception to closure * The roles of project manager, line manager and project sponsor 9 PROJECT TEAM EXERCISE: MAKING THE PROMISE / DELIVERING THE PROMISE * An exercise demonstrating the commercial and team leadership skills needed by the project manager * Review - what must the project manager do to optimise project performance? 10 MANAGING MULTI-FUNCTIONAL PROJECT TEAMS * The challenges of building effective, multi-functional project teams * Co-ordinating work across functional and organisational boundaries * Maintaining strategic focus and balancing priorities 11 MAKING IT HAPPEN * Individual action planning * Syndicate discussion 12 COURSE REVIEW AND TRANSFER PLANNING (COURSE SPONSOR PRESENT) * What will we do differently? * How will we make it happen? * Conclusion

Duration 1 Days 6 CPD hours This course is intended for This course is primarily designed for business leaders, consultants, product and project managers, and other decision makers who are interested in unlocking new business opportunities and augmenting existing business processes using generative AI. It's also a great starting point for any business professionals who want to investigate generative AI solutions for their own individual tasks and workflows. This course is also designed to assist students in preparing for the CertNexus GenAIBIZ (Exam GAZ-110) credential. Overview In this course, you will identify ways in which generative AI can bring significant value to the organization. You will: Describe the fundamentals of AI and generative AI. Generate text using AI. Generate code using AI. Generate images and video using AI. Generate audio using AI. Identify the challenges of generative AI. Implement organizational strategies for generative AI. This course is designed to demystify generative AI for business professionals, as well as to trace its power to actionable, real-world business goals. It will give you the essential knowledge of generative AI you'll need to elevate the organization in these exciting times. GenAIBIZÿoffers business professionals with the ability to describe the fundamentals of AI and generative AI; generate text, code, images, video, and audio using generative AI; identify the challenges of generative AI; and implement organizational strategies for generative AI. Exam voucher is included.This course may earn you a Credly badge. LESSON 1: AI FUNDAMENTALS * Topic A: AI Concepts * Topic B: Generative AI Concepts LESSON 2: GENERATING TEXT USING AI * Topic A: Identify Text Generation Concepts * Topic B: Solve Business Problems Using Text Generation LESSON 3: GENERATING CODE USING AI * Topic A: Identify Code Generation Concepts * Topic B: Solve Business Problems Using Code Generation LESSON 4: GENERATING IMAGES AND VIDEO USING AI * Topic A: Identify Image and Video Generation Concepts * Topic B: Solve Business Problems Using Image and Video Generation LESSON 5: GENERATING AUDIO USING AI * Topic A: Identify Audio Generation Concepts * Topic B: Solve Business Problems Using Audio Generation LESSON 6: IDENTIFYING CHALLENGES OF GENERATIVE AI * Topic A: Identify Shortcomings of Generative AI * Topic B: Identify Ethical Risks of Generative AI * Topic C: Identify Business Concerns of Generative AI LESSON 7: IMPLEMENTING BUSINESS STRATEGIES FOR GENERATIVE AI * Topic A: Apply Best Practices for Generative AI in the Organization * Topic B: Evaluate the Results of Generative AI Projects

Duration 2 Days 12 CPD hours This course is intended for This class is intended for PMP?s looking to earn PDU's, or for Project Managers looking to learn more about Project Scope and Schedule Management techniques. This course provides participants with tools and techniques to help them determine and deliver products, services, and results that meet requirements, expectations, and deadlines. NOTE: This course will earn you 14 PDUs. 1 - PROJECT SCOPE AND TIME MANAGEMENT OVERVIEW * Project Scope Management Overview * Project Scope Mgt. Processes and Key Outputs * Project Time Management Overview * Project Time Mgt. Processes and Key Outputs * Case Study Selection * Requirements, Scope, and Negotiations 2 - PLAN SCOPE AND SCHEDULE MANAGEMENT * Plan Scope and Schedule Mgt. Overview * The Scope Management Plan * The Requirements Management Plan * The Schedule Management Plan 3 - COLLECT REQUIREMENTS * Collect Requirements Overview * Types of Requirements * Effective Product/Solution Requirements * Other Stakeholders and Requirements * Collect Requirements Techniques * Voice of the Customer * Requirements Traceability Matrix 4 - DEFINE SCOPE * Define Scope Overview * Project Scope Statement Sections * Create a Project Scope Statement 5 - CREATE WBS * Create WBS Overview * WBS by Deliverable * WBS by Phase * When to Subdivide a Work Package Further * Effective WBSs * General Process for Creating the WBS * Create a WBS 6 - DEFINE ACTIVITIES * Define Activities Overview * Practical Considerations for Defining Activities * Activities and Steps * Milestones * Create Activities and Milestones 7 - SEQUENCE ACTIVITIES * Develop Schedule Overview * Critical Path * Resource Optimization ? Resource Leveling * Resource Optimization ? Resource Smoothing * Resolve Overallocations * Critical Chain * Schedule Compression Techniques 8 - ESTIMATE ACTIVITY RESOURCES * Estimate Activity Resources Overview * Resource Breakdown Structure * Estimate Activity Resources * Assign Resources to Activities 9 - ESTIMATE ACTIVITY DURATIONS * Estimate Activity Durations Overview * Expert Judgment * Ratio Estimating * Analogous Estimating * Parametric Estimating * Forecasting * Three Point Estimating and PERT Estimating * Reserves * Estimate Activity Durations 10 - DEVELOP SCHEDULE * Develop Schedule Overview * Critical Path * Resource Optimization ? Resource Leveling * Resource Optimization ? Resource Smoothing * Resolve Overallocations * Critical Chain * Schedule Compression Techniques 11 - VALIDATE SCOPE * Validate Scope Overview * Verify Scope Best Practices * Create a Scope Validation Form 12 - CONTROL SCOPE AND SCHEDULE * Control Scope Overview * Control Schedule Overview * Control Scope Best Practices * Change Control Stakeholders * Determine Change Control Stakeholders * Change Control Process * Change Request Form

Creating family friendly exhibitions   Wednesday 3 July, 10am-12.30pm   Do you want to create a family friendly exhibition in your museum, but aren’t sure where to start?   About this training   During this session, we will be exploring the process of developing and delivering a family exhibition with practical tips and ideas.   This training webinar will be led by Sarah Shaw, former National Family Interpretation Manager for English Heritage. Her work included collaboratively designing family friendly experiences with families at the UNESCO World Heritage Site Birdoswald Roman Fort, which won the Best Family Day Out UK Heritage Award in 2020. She was also the project manager for the Marvellous and Mischievous: Literature’s Young Rebels exhibition at York Art Gallery in 2023.   The session will help delegates to:   * discuss how to plan for families in exhibitions * find out how to use learning and play styles for interpretation and resources * learn top tips for developing family friendly exhibitions * think about how you consult with families to develop your provision * hear ideas for wider improvements to your family visitor experience.   Take a look at the full schedule. [https://kidsinmuseums.org.uk/wp-content/uploads/2024/04/Schedule-Creating-family-friendly-exhibitions-03.07.2024.pdf]   This training event will be delivered virtually over one half-day session (two hours and 30 minutes with a short break).    Who should attend? This training is aimed at staff who work in museums, art galleries and heritage sites who are interested in developing successful family friendly exhibitions.  

Learn how to create a digital and data transformation strategy, using system thinking.