1136 Project Manager courses delivered Online

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Project Manager's Secret Success Formula Gain the core knowledge of a Project Manager in just ten short, easy to read emails.

Project Management : Project Manager Online This Project Manager course was designed for job seekers and those who are already employed in a company. It fulfills the majority of your project management and administration needs. The Project Manager course covers everything you will need to succeed as a project manager. It also covers several aspects of global project management. This is a hands-on course that will teach you about project management from various perspectives. This course will teach you how to effectively manage any project, no matter how large or small. This Project Manager course provides you with a thorough theoretical as well as practical understanding of project management. It explains how to use various tools and methods and evaluate various plans, such as communication, time, budget, efficiency, and risk plans. This Project Manager course is ideal for you if you want to succeed in this field. [ Note: Free PDF certificate will provide as soon as completing the Project Manager course] Detailed Course Curriculum of this This Project Manager course consists of 17 modules. Assessment Method of Project Manager After completing each module of the Project Manager Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Project Manager After completing the MCQ/Assignment assessment for this Project Manager course, you will be entitled to a Certificate of Completion from Training Tale. WHO IS THIS COURSE FOR? Project Manager Project Manager for anyone who wants to improve their Project Manager skills and try their hand at it. People who work in the following fields will benefit from this course: * Project Manager * Project Supervisor * Project Analyst * Project Assistant * Project Coordinator REQUIREMENTS Project Manager There are no specific requirements for Project Manager Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Project Manager course must meet the following requirements: * Good command of the English language * Must be vivacious and self-driven * Basic computer knowledge * A minimum of 16 years of age is required CAREER PATH Project Manager Project Manager Course offers a wide range of career opportunities, including: * Assisting with a Project * Co-ordinator of the project * Help with the project-management * Analyst for Projects, * Coordinator of the Project CERTIFICATES PDF CERTIFICATE Digital certificate - Included

Become an accomplished project manager with our comprehensive online training program. Learn frameworks like Agile and Waterfall to expertly manage projects end-to-end. Gain skills in scheduling, budgeting, team leadership, and risk management. Earn a respected project management certification to advance your career.

Project Management : Project Manager Online This Project Manager course was designed for job seekers and those who are already employed in a company. It fulfills the majority of your project management and administration needs. The Project Manager course covers everything you will need to succeed as a project manager. It also covers several aspects of global project management. This is a hands-on course that will teach you about project management from various perspectives. This course will teach you how to effectively manage any project, no matter how large or small. This Project Manager course provides you with a thorough theoretical as well as practical understanding of project management. It explains how to use various tools and methods and evaluate various plans, such as communication, time, budget, efficiency, and risk plans. This Project Manager course is ideal for you if you want to succeed in this field. [ Note: Free PDF certificate will provide as soon as completing the Project Manager course] Detailed Course Curriculum of this This Project Manager course consists of 17 modules. Assessment Method of Project Manager After completing each module of the Project Manager Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Project Manager After completing the MCQ/Assignment assessment for this Project Manager course, you will be entitled to a Certificate of Completion from Training Tale. WHO IS THIS COURSE FOR? Project Manager Project Manager for anyone who wants to improve their Project Manager skills and try their hand at it. People who work in the following fields will benefit from this course: * Project Manager * Project Supervisor * Project Analyst * Project Assistant * Project Coordinator REQUIREMENTS Project Manager There are no specific requirements for Project Manager Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Project Manager course must meet the following requirements: * Good command of the English language * Must be vivacious and self-driven * Basic computer knowledge * A minimum of 16 years of age is required CAREER PATH Project Manager Project Manager Course offers a wide range of career opportunities, including: * Assisting with a Project * Co-ordinator of the project * Help with the project-management * Analyst for Projects, * Coordinator of the Project CERTIFICATES PDF CERTIFICATE Digital certificate - Included

10 QLS Endorsed Courses for Project Manager | 10 QLS Endorsed Hard Copy Certificates Included | Lifetime Access | Tutor Support

Take a jumble of ideas, needs, and requests and turn it into a well-defined project brief

So, the Project Manager's Starter Kit features our Project Management Fundamentals course. Four straightforward videos built around the same four-stage as all our core programs. Take a look...

Gain comprehensive project management skills with our CPD-certified Project Management for Project Manager course. Master team leadership, communication, stakeholder management, and essential project management principles.