Name: CRM and Phone Based Customer Service - QLS Endorsed
Price: 300 GBP
Availability: InStock

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Land Management Training Now</strong></p><p>Give a compliment to your career and take it to the next level. This Land Management will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop Land Management skills for your next job or want to elevate skills for your next promotion, this course will help you keep ahead of the pack.</p><p>The Land Management Training course incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Land Management Training course will add extra value to your resume to stand out to potential employers.</p><p>Throughout the Land Management programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Land Management Training bundle course, you can equip yourself with the essentials to keep you afloat into the competition.</p><p><strong>Along with this Land Management Training course, you will get 10 other related premium courses. Also, you will get an original hardcopy certificate, transcript and a student ID card.</strong></p><p><strong>What other courses included with this Land Management?</strong></p><ul><li><strong>Course 01:</strong> Land Management Course</li><li><strong>Course 02:</strong> Environmental Health</li><li><strong>Course 03:</strong> Hydroponics Gardening</li><li><strong>Course 04:</strong> Gardening &amp; Landscaping</li><li><strong>Course 05:</strong> Arboriculture</li><li><strong>Course 06:</strong> Botany</li><li><strong>Course 07:</strong> Forestry</li><li><strong>Course 08:</strong> Mushroom Growing Course</li><li><strong>Course 09:</strong> Kitchen Gardening</li><li><strong>Course 10:</strong> Personal Hygiene</li><li><strong>Course 11:</strong> Advanced Diploma in MS Excel</li></ul><p>So, enrol Land Management Training now to advance your career!</p><p><strong>Benefits you'll get choosing this Land Management Training bundle from Apex Learning:</strong></p><ul><li>One payment, but lifetime access to 11 CPD Land Management Training courses</li><li>Certificate, Transcript, student ID for the title course included in a one-time fee</li><li>Learn at your ease - anytime, from anywhere</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p>The curriculum of <strong>Land Management Bundle </strong></p><p><strong>***Land Management Course***</strong></p><ul><li>An Introduction</li><li>Land Use and Land Use Planning</li><li>Soil Management</li><li>Land Degradation and Management</li><li>Weed Management</li><li>Watershed Management</li><li>Irrigation Management</li><li>Land Tenure, Administration and Transection</li><li>Land Registration and Acquisition</li><li>Land Law</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the Land Management Training course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        157 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol this Land Management. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Land Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this Land Management Training course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having these various Land Management Training CPD certificates will increase the value in your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>Certificate of completion is included in course price</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Land Management Course)</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost</p> </div>

                        </div>

Apex Learning

Land Management Training

General Admission

<p>Did you know that every year, thousands of animals around the world require rescue and rehabilitation? If you're passionate about animal welfare and want to make a difference, our Wildlife Rescue, Rehabilitation and Animal Science bundle is the perfect place to start.</p> <p>This bundle includes <strong>2 QLS-endorsed courses</strong>, Wildlife Rescue and Rehabilitation Level 4 and Animal Science Level 5, which come with hardcopy certificates upon completion. In addition, you'll also have access to 5 relevant CPD QS accredited courses in Business Management, International Business Principles, Business Case, International Development Studies, and International Relations.</p> <p>This Training is perfect for anyone who wants to pursue a career in animal welfare, conservation, or environmental law. Whether you're a recent graduate or a working professional looking to upskill, our courses will equip you with the knowledge and expertise you need to make a positive impact in the world.</p> <p><strong>This bundle comprises the following courses:</strong></p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Zoology &amp; Animal Science at QLS Level 4</li><li><strong>Course 02:</strong> Diploma in Wildlife Rescue and Rehabilitation at QLS Level 4</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 03:</strong> Dog Training: Dog Agility</li><li><strong>Course 04:</strong> Dog First Aid</li><li><strong>Course 05:</strong> Animal Care and Psychology</li><li><strong>Course 06:</strong> Zoology</li><li><strong>Course 07:</strong> Animal Behaviour</li></ul> <p><strong>Learning outcomes:</strong></p> <ul> <li>Understand the principles and practices of wildlife rescue and rehabilitation</li><li>Gain knowledge of animal science and anatomy</li><li>Learn about the legal frameworks that govern animal welfare</li><li>Develop valuable skills in business management and international business</li><li>Explore the principles of international development studies</li><li>Understand the complexities of international relations</li></ul> <p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p><strong>QLS Course 1: Diploma in Wildlife Rescue and Rehabilitation at QLS Level 4</strong><strong><br /></strong></p> <p><strong>Module 01:</strong> Overview of Wildlife Rehabilitation - Purpose, scope and types of wildlife rehabilitation centres.</p> <p><strong>Module 02</strong>: Becoming a Wildlife Rehabilitator - Skills, qualifications and responsibilities.</p> <p><strong>Module 03</strong>: Human Safety in Wildlife Rescue - Common risks and hazards.</p> <p><strong>Module 04</strong>: Basic Animal Health - Principles of anatomy, nutrition and behaviour.</p> <p><strong>Module 05</strong>: Wildlife Injuries - Diagnosis and treatment.</p> <p><strong>Module 06</strong>: Disease Control - Prevention and treatment.</p> <p><strong>Module 07</strong>: Best Way to Interact with Animals - Importance of behaviour and communication.</p> <p><strong>QLS Course 2: </strong><strong>Diploma in Animal Science at QLS Level 5</strong></p> <p><strong>Module 01</strong>: Zoology - Study of animal classification, evolution and anatomy.</p> <p><strong>Module 02</strong>: Animal Behaviours And Diversity of Life - Understanding animal behaviour, habitat and adaptation.</p> <p><strong>Module 03</strong>: Genetics and Breeding - Study of animal genetics, breeding principles and techniques.</p> <p><strong>Module 04</strong>: Vertebrate Zoology - Study of vertebrate animals, including their anatomy, behaviour and evolution.</p> <p><strong>Module 05</strong>: Invertebrate Zoology - Study of invertebrate animals, including their anatomy, behaviour and evolution.</p> <p><strong>Module 06</strong>: Animal Diseases - Study of common animal diseases, their causes, symptoms and treatments.<strong>Module 07</strong>: Animal Health Care - Best practices for animal health care, including nutrition, hygiene and disease prevention.</p> <p><strong>Certificate</strong></p> <p>The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS-endorsed courses deliver not only deep knowledge but also add great value to the resume.</p> <p>After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals who are passionate about animal welfare and conservation</li><li>Students or graduates looking to pursue a career in animal welfare, conservation, or environmental law</li><li>Working professionals looking to upskill and expand their knowledge</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Wildlife rehabilitator - £17,000 to £20,000</li><li>Animal welfare inspector - £19,000 to £25,000</li><li>Environmental lawyer - £35,000 to £80,000</li><li>Conservation biologist - £25,000 to £30,000</li><li>Business development manager - £30,000 to £50,000</li><li>International development consultant - £28,000 to £45,000</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Animal Welfare Training (AWT)

Accredited Dog

Legal Practice Course (LPC)

Professional Skills Course (PSC)

Veterinary Science

Level 4- Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Wildlife Rescue, Rehabilitation and Animal Science

<p>Looking to improve your customer service skills and build better relationships with your clients? Look no further than our endorsed Customer Relationship and Phone-Based Service training course, endorsed by the Quality Licence Scheme!</p><p>Our Customer Relationship and Phone-Based Service training course cover everything from the basics of customer service to advanced techniques for building strong relationships with your clients. You will learn how to handle difficult customers, how to manage phone-based interactions effectively, and how to handle customer complaints with tact and professionalism. We will also teach you how to develop strategies for building long-term relationships with your clients and how to use technology to improve your customer service skills.</p><p>By completing our endorsed training course, you will receive a hardcopy certificate endorsed by the Quality Licence Scheme, demonstrating to prospective clients and employers that you have the necessary skills and knowledge to succeed in the industry.</p><p>The Quality Licence Scheme is a leading accreditation body, recognised by employers and educational institutions worldwide. This endorsement guarantees that our course meets the highest quality standards and that you will receive the best possible education.</p><p>Investing in our endorsed Customer Relationship and Phone-Based Service training course is an investment in your career. With the skills and knowledge you gain from our course, you will be well-equipped to pursue a career in customer service and take advantage of the many opportunities available in this exciting and dynamic field. Enrol today and take the first step towards a successful career in customer service!</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Phone-Based Customer Service Training at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in CRM at QLS Level 4</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> KYC</li><li><strong>Course 04:</strong> Assertiveness and Self-Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07: </strong>Customer Service - Representative<strong><br /></strong></li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Master the art of phone-based customer service and customer relationship management</li><li>Develop skills in handling difficult customers and resolving complaints effectively</li><li>Understand the principles of KYC (Know Your Customer) and patient customer service training</li><li>Learn to build long-term relationships with your clients and use technology to improve your customer service skills</li><li>Develop confidence and assertiveness in dealing with clients</li><li>Receive a hardcopy certificate from the Quality Licence Scheme, demonstrating your proficiency in customer service and relationship management</li><li>Be prepared to pursue a career in customer service, sales, or account management</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our endorsed Customer Relationship and Phone-Based Service training bundle includes two essential courses for anyone looking to build a career in customer service. In the Phone-Based Customer Service course, you will learn the latest techniques for providing effective customer service over the phone. Our experienced instructors will guide you through the entire process and provide you with the skills necessary to handle difficult customers, manage phone-based interactions effectively, and handle customer complaints tactfully and professionally.</p><p>In the CRM course, you will learn the principles of customer relationship management, including building long-term relationships with your clients, using technology to improve customer service, and developing strategies for customer retention. This course is essential for anyone seeking a sales or account management career, as it will provide you with the skills and knowledge necessary to succeed in this competitive field.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for -</p><ul><li>Customer service representatives looking to improve their skills and knowledge</li><li>Sales and account management professionals looking to build better relationships with their clients</li><li>Business owners looking to gain a better understanding of customer relationship management principles</li><li>Anyone interested in pursuing a career in customer service or sales</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative (£15,000-£25,000 per annum)</li><li>Account Manager (£25,000-£45,000 per annum)</li><li>Sales Manager (£25,000-£60,000 per annum)</li><li>Client Services Manager (£30,000-£60,000 per annum)</li><li>Customer Success Manager (£30,000-£60,000 per annum)</li><li>Business Development Manager (£25,000-£70,000 per annum)</li><li>Account Executive (£20,000-£40,000 per annum)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Customer Care

Online Course Marketing

Customer Service

Customer Relations

Service Design Courses (SDC)

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Customer Relationship and Phone Based Service - Endorsed Training

<p><strong>Forensic Accounting</strong></p> <p>Give a compliment to your career and take it to the next level. This <strong>Forensic Accounting </strong>will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this <strong>Forensic Accounting </strong>will help you keep ahead of the pack.</p> <p>The <strong>Forensic Accounting </strong>incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this <strong>Forensic Accounting </strong>will add extra value to your resume to stand out to potential employers.</p> <p>Along with thiscourse<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>Courses are included in this Forensic Accounting Bundle?</strong></p> <ul> <li><strong>Course 1</strong>: Forensic Accounting</li><li><strong>Course 2:</strong> Accounting and Tax<strong><br /></strong></li><li><strong>Course 3: </strong>Financial Investigator<strong><br /></strong></li><li><strong>Course 4:</strong> Business Law<strong><br /></strong></li><li><strong>Course 5: </strong>Business Analysis Level 3<strong><br /></strong></li><li><strong>Course 6: </strong>AML and Criminal Intelligence Analysis Diploma<strong><br /></strong></li><li><strong>Course 7: </strong>Internal Audit Training Diploma<strong><br /></strong></li><li><strong>Course 8: </strong>Team Management<strong><br /></strong></li><li><strong>Course 9: </strong>GDPR Data Protection Level 5<strong><br /></strong></li><li><strong>Course 10: </strong>Criminal Psychology Course Level 2<strong><br /></strong></li><li><strong>Course 11: </strong>Workplace Confidentiality<strong><br /></strong></li></ul> <p>So, enrol now in this <strong>Forensic Accounting </strong>course to advance your career!</p><p><strong>Forensic Accounting</strong></p> <p><strong>Curriculum of Forensic Accounting:</strong></p> <p><strong>Course 1: Forensic Accounting<br /></strong></p> <ul> <li>Module 01: Forensic Accounting: An Overview</li><li>Module 02: Essentials of Forensic Accounting</li><li>Module 03: Understanding the Basics of Financial Accounting</li><li>Module 04: Characteristics of Financial Crimes</li><li>Module 05: The Role of the Accounting Professional</li><li>Module 06: Money Laundering</li><li>Module 07: Fraud Prevention and Detection</li><li>Module 08: Fraud Prevention for Consumers</li><li>Module 09: Fraud Prevention for Business</li><li>Module 10: Fraud in Digital World</li><li>Module 11: Cyber Forensics</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously, it was £10 * 11 = £110)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul> <p>P.S. The delivery charge inside the U.K. is £3.99 and international students have to pay £9.99.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p><strong>Forensic Accounting</strong></p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p><strong>Forensic Accounting</strong></p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p><strong>Forensic Accounting</strong></p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Forensic Accounting Courses

<p>Give a compliment to your career and take it to the next level. This <strong>Mortgage Adviser </strong>bundle will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop Mortgage Adviser skills for your next job or want to elevate skills for your next promotion, this <strong>Mortgage Adviser </strong>will help you keep ahead of the pack.</p> <p>The <strong>Mortgage Adviser </strong>incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this <strong>course </strong>will add extra value to your resume to stand out to potential employers.</p> <p>Along with this <strong>Mortgage Adviser </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>What other courses are included with this Bundle?</strong></p> <ul> <li><strong>Course 1: Real Estate Investor Level 3</strong></li><li><strong>Course 2: Business Law</strong></li><li><strong>Course 3: Level 3 Tax Accounting</strong></li><li><strong>Course 4: Contract Manager Diploma</strong></li><li><strong>Course 5: Financial Advisor</strong></li><li><strong>Course 6: Budgeting and Forecasting</strong></li><li><strong>Course 7: Business Analysis Level 3</strong></li><li><strong>Course 8: Commercial Law 2021</strong></li><li><strong>Course 9: Risk Management Level 7</strong></li><li><strong>Course 10: GDPR Data Protection Level 5</strong></li></ul> <p>So, enrol now to advance your career!</p><p><strong>Curriculum</strong></p> <p><strong>Course 1: Mortgage Adviser Course</strong></p> <ul> <li>Introduction to Mortgage and Mortgage Adviser</li><li>Basics of Mortgage Purchase</li><li>Understanding the Buyer's Perspective</li><li>Mortgage Finances</li><li>Being a Successful Mortgage Adviser</li><li>Mortgage Regulation and Law: UK</li><li>The Mortgage Conduct of Business (MCOB)</li><li>The Mortgage Conduct of Business (MCOB), Part 2</li><li>UK Mortgage Market and Borrowers</li></ul> <p><strong>ããããã</strong><strong> Other Courses in this Bundle </strong><strong>ããããã</strong></p> <ul> <li><strong>Course 2: Business Law</strong></li><li><strong>Course 3: Level 3 Tax Accounting</strong></li><li><strong>Course 4: Contract Manager Diploma</strong></li><li><strong>Course 5: Financial Advisor</strong></li><li><strong>Course 6: Budgeting and Forecasting</strong></li><li><strong>Course 7: Business Analysis Level 3</strong></li><li><strong>Course 8: Commercial Law 2021</strong></li><li><strong>Course 9: Risk Management Level 7</strong></li><li><strong>Course 10: GDPR Data Protection Level 5</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>You don't need any prior requirements to enrol in this Mortgage Adviser course.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Mortgage Adviser</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Mortgage Adviser Training

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Office Skills (Admin, Secretarial, PA &amp; Document Control)- QLS Endorsed Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Thinking about a career in administration, secretarial work, or becoming a personal assistant (PA)? The UK administration and secretarial sector is a thriving industry, and the demand for skilled professionals is on the rise. A recent survey found that<strong> 82%</strong> of UK businesses rely on skilled administrative professionals to manage day-to-day operations. Are you wondering if you have the necessary skills to excel in this field? This comprehensive course bundle equips you with the essential tools and knowledge to kickstart a successful administrative career.</p><p>This <strong>Office Skills (Admin, Secretarial, PA &amp; Document Control)</strong> training bundle empowers you to excel in administrative roles. Master leadership, document control, meeting management, bid writing, and Excel. Learn to manage diaries, organise online meetings, write winning proposals, and boost your data analysis skills. Become an indispensable asset and unlock exciting career opportunities.</p><p><strong>Key Features of the Office Skills (Admin, Secretarial, PA &amp; Document Control) Bundle:</strong></p><ul><li><strong>3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Office Skills (Admin, Secretarial, PA &amp; Document Control) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a <strong>free hardcopy certificate</strong> for each of these courses.</li><ul><li><strong>QLS Course 01: </strong>Admin, Secretarial &amp; PA - Level 7</li><li><strong>QLS Course 02: </strong>Leadership and Management Essential Skill</li><li><strong>QLS Course 03: </strong>Document Control</li></ul></ul><ul><li><strong>5 CPD QS Accredited Courses</strong>: Additionally, our Office Skills (Admin, Secretarial, PA &amp; Document Control) bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul><li><strong>Course 01: </strong>Diary Management</li><li><strong>Course 02: </strong>Online Meeting Management</li><li><strong>Course 03:</strong> Bid Writing</li><li><strong>Course 04: </strong>Document Control and Workflow Management</li><li><strong>Course 05: </strong>Excel for Office Administrator</li></ul></ul><ul><li>In Addition, you'll get <strong>Five Career Boosting Courses</strong> absolutely FREE with this Office Skills (Admin, Secretarial, PA &amp; Document Control) Bundle.</li><ul><li><strong>Course 01: </strong>Professional CV Writing</li><li><strong>Course 02: </strong>Job Search Skills</li><li><strong>Course 03:</strong> Self-Esteem &amp; Confidence Building</li><li><strong>Course 04: </strong>Professional Diploma in Stress Management</li><li><strong>Course 05: </strong>Complete Communication Skills Master Class</li></ul></ul><p>Get ready to supercharge your professional development with this comprehensive Office Skills (Admin, Secretarial, PA &amp; Document Control) bundle today. Don't wait! Invest in your potential and unlock a rewarding career in office administration.</p><p><strong>Learning Outcomes of Office Skills (Admin, Secretarial, PA &amp; Document Control)</strong></p><ul><li>Gain in-depth understanding of office administration and secretarial roles.</li><li>Learn effective document control and workflow management.</li><li>Master the art of managing diaries and online meetings.</li><li>Enhance business writing skills for professional communication.</li><li>Become proficient in Excel for office administration.</li><li>Understand the responsibilities and skills required for a PA role.</li><li>Develop comprehensive office skills for career advancement.</li></ul><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>3 free QLS endorsed Certificate</strong> upon completion of Office Skills (Admin, Secretarial, PA)</li><li>Get a <strong>free student ID card </strong>with Office Skills (Admin, Secretarial, PA) Training</li><li>The Office Skills (Admin, Secretarial, PA) is affordable and simple to understand</li><li><strong>Lifetime access </strong>to the Office Skills (Admin, Secretarial, PA) course materials</li><li>The Office Skills (Admin, Secretarial, PA) comes with 24/7 tutor support</li></ul> <p>Take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong>QLS Course 01: Admin, Secretarial &amp; PA - Level 7</strong></p><ul><li>Module 01: Personal Assistant</li><li>Module 02: Admin Support</li><li>Module 03: Administrative Management</li><li>Module 04: Organisational Skills</li><li>Module 05: Telephone Etiquette</li><li>Module 06: Business Writing</li><li>Module 07: Time Management</li><li>Module 08: Body Language And Effective Communication</li><li>Module 09: Meeting Management</li><li>Module 10: Excel Basics</li><li>Module 11: PowerPoint Basic</li></ul><p><strong>QLS Course 02: Leadership and Management Essential Skill</strong></p><ul><li>Module 01: Principles Of Management</li><li>Module 02: Applied Theories On Leadership</li><li>Module 03: Leadership And Management Differences &amp; Applications</li><li>Module 04: Obstacles In Leadership And Management</li><li>Module 05: Different Leadership Styles</li><li>Module 06: Impact Of Different Leadership Style And Mentoring</li></ul><p><strong>QLS Course 03: Document Control</strong></p><ul><li>Module 1: Introduction To Document Control</li><li>\Module 2: Principles Of Document Control And Elements Of Document Control Environment</li><li>Module 3: Document Control Lifecycle</li><li>Module 4: Document Control Strategies And Instruments</li><li>Module 5: Document Management</li><li>Module 6: Quality Assurance And Controlling Quality Of Documents</li><li>Module 7: Project Document Control</li><li>Module 8: Electronic Document Management Systems And Soft Copy Documentation</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 10 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate:</strong> Free (Previously it was £12.99*13 = £169)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The 3 QLS Course: Previously it was £357)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Newcomers to Administration</li><li>Existing Administrative Staff</li><li>Aspiring Personal Assistants</li><li>Career Changers</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior background or expertise is required for this Office Skills (Admin, Secretarial, PA &amp; Document Control) bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Office Administrator (£18,000 - £30,000).</li><li>Personal Assistant (£25,000 - £45,000).</li><li>Secretary (£20,000 - £35,000).</li><li>Document Controller (£22,000 - £40,000).</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Advanced Diploma in Admin, Secretarial &amp; PA at QLS Level 7</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>Award in Leadership and Management Essential Skill at QLS Level 2</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>Certificate in Document Control at QLS Level 3</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>

                        </div>

Academy for Health and Fitness

Office Skills & Productivity

Secretarial & PA

Office Skills

Secretarial & Shorthand

Office Administration

Office Skills (Admin, Secretarial, PA & Document Control)- QLS Endorsed

<p>Do you want to master the skills and knowledge required to succeed in the Import/Export and Port Management industry? Look no further than our comprehensive bundle of seven courses, which includes two QLS-endorsed courses and five CPD QS-accredited courses.</p> <p>Our QLS-endorsed courses in Import/Export and Port Management offer you the opportunity to gain the skills and knowledge required to excel in these areas. With these courses, you will receive a hardcopy certificate that proves your endorsement, adding credibility to your professional profile.</p> <p>In addition to the QLS-endorsed courses, our bundle includes five CPD QS-accredited courses in Logistic Management, Supply Chain Management, Airport Management, Transport Manager, and Warehouse Management Diploma. These courses provide a deep understanding of the industry and equip you with the tools necessary to succeed.</p> <p>Our courses are designed to be comprehensive and theoretical, providing you with a solid foundation of knowledge to build upon. Our content is presented engagingly and interactively, ensuring you retain what you learn and can apply it in real-world situations.</p> <p>Take advantage of this opportunity to enhance your professional profile with our bundle of seven courses. With a combination of QLS-endorsed and CPD QS-accredited courses, you can be confident that you are gaining the skills and knowledge required to succeed in the Import/Export and Port Management industry.</p> <p><strong>This bundle comprises the following courses:</strong></p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Import/Export Processing at QLS Level 4</li><li><strong>Course 02:</strong> Diploma in Port Management at QLS Level 5</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 03:</strong> Logistic Management</li><li><strong>Course 04:</strong> Supply Chain Management</li><li><strong>Course 05:</strong> Airport Management</li><li><strong>Course 06:</strong> Transport Manager</li><li><strong>Course 07:</strong> Warehouse Management Diploma</li></ul> <p><strong>Learning Outcomes</strong></p> <ul> <li>Develop a comprehensive understanding of import/export and port management principles and practices.</li><li>Understand the legal requirements and regulations involved in international trade.</li><li>Acquire the skills to manage logistics, supply chain, airport, and warehouse operations.</li><li>Learn to apply best practices in transport management, including route optimisation and cost-effective strategies.</li><li>Gain an understanding of global trade and economic issues.</li><li>Develop analytical and problem-solving skills to identify potential risks and opportunities in international trade.</li><li>Enhance your critical thinking and decision-making skills to effectively manage and lead teams in the import/export and port management industry.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The <strong>Diploma in Import/Export Processing at QLS Level 4</strong> course is a comprehensive program that covers all aspects of import/export operations. The course begins with an introduction to import/export and operations organisation. It then moves on to cover the products, marketing, and distribution strategies for your import/export business, as well as the necessary documentation and supply chain management tools. The course also delves into pricing, payment, shipping procedures, and the tools necessary for successful trading. By the end of the course, you will have gained a thorough understanding of import/export operations and the skills necessary to run a successful import/export business.</p> <p>The <strong>Diploma in Port Management at QLS Level 5</strong> course is a comprehensive programme that covers all aspects of port management. The course begins with an introduction to the port industry, followed by the legal aspects of port management. The course then covers port planning and performance, safety and security, and environmental risks and protection. Additionally, the course covers port equipment, the growth and development of ports, cargoes and ships, and the impact of changing ship technology on ports. By the end of the course, you will have gained a thorough understanding of port management and the skills necessary to manage and lead teams in the industry.</p> <p><strong>Certification</strong></p> <p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p> <p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p> <p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        25 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals looking to enhance their knowledge and skills in the import/export and port management industry</li><li>Professionals seeking to expand their career opportunities in logistics, supply chain, airport, and warehouse operations</li><li>Entrepreneurs looking to start or expand an import/export business</li><li>Graduates seeking to build a career in the import/export and port management industry</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Logistics Manager - £25k to £60k per annum</li><li>Supply Chain Manager - £30k to £70k per annum</li><li>Airport Manager - £25k to £65k per annum</li><li>Transport Manager - £25k to £55k per annum</li><li>Warehouse Manager - £20k to £45k per annum</li><li>International Trade Consultant - £30k to £70k per annum</li><li>Import/Export Manager - £30k to £70k per annum</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Logistics Management

Transport & Logistics

Institute of Leadership & Management (ILM)

Import/Export and Port Management - Endorsed Training

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			<h2><b>Course Overview</b></h2>		</div>
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					<div><p><span>Baristas serve and prepare coffee, tea and other beverages at a coffee shop or cafe. They can work anywhere from small, independent coffee shops to big cafe chains. </span></p><p><span>In the</span><b> Barista Training Course</b><span>, you will deepen your understanding of the coffee trade and explore how coffee is harvested, grown, processed and sorted. It will take you through the different types of coffee in detail, and their characteristics. This course will also give you an in-depth insight into the role of a barista and the skills needed to become a successful barista.</span></p><p><span>You will learn step-by-step how to operate an espresso machine and espresso grinder, how to create latte art such as heart shapes, make different variations of an espresso, master frothing, and pour coffee correctly. You will also explore best practices and standards for working behind the bar, from suitable apparel to maintaining hygiene and safety.</span></p></div>
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					<div><p>This best selling <strong>Barista Training Course </strong>has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth <strong>Barista Training Course </strong>is suitable for anyone who wants to build their professional skill set and improve their expert knowledge.</p><p>The <strong>Barista Training Course </strong>is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The <strong>Barista Training Course </strong>is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn.</p><p>After successfully completing the<strong> Barista Training Course</strong>, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the <strong>Barista Training Course </strong>will help you stand out from the crowd. You can also validate your certification on our website.</p><p>We know that you are busy and that time is precious, so we have designed the <strong>Barista Training Course </strong>to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. </p><p>Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.</p></div>
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Course Cloud

Barista Training Course

<p>Welcome to the world of HVAC and PAT Testing - QLS Level 5, where the air we breathe is pure, and electrical equipment is safe to use. In this course bundle, you will explore two QLS-endorsed courses and five CPD QS-accredited relevant courses. With QLS hardcopy certificates in hand, you will be fully equipped to excel in your career and climb the professional ladder.</p> <p>This bundle is a testament to the high quality of education that can be achieved through QLS endorsed courses. With two such courses included in this bundle, learners are sure to receive a top-notch education that is both informative and engaging.<br />Investing in your education is always a wise choice, and with two QLS Endorsed certificates to your name, you can be sure that you're double boosting your resume.</p> <p>Apart from the QLS courses, the learners will get access to five CPD courses that are in line with the subject matter. These will enhance your overall understanding as well as broaden your knowledge. </p> <p>In the Heating, Ventilation &amp; Air Conditioning (HVAC) Technician course, you will master the skills to design, install, maintain and repair HVAC systems, including air conditioners, heating systems, and ventilation. And with the PAT Testing course, you will learn the skills and knowledge to ensure that all electrical equipment in any workplace environment is safe to use.</p> <p>Moreover, the five CPD QS-accredited courses, namely Basic AC Circuit Analysis, Digital Electric Circuits &amp; Intelligent Electrical Devices, Electrical Engineering for Electrical Substations, Power Electronics for Electrical Engineering, and Advanced Electrical Safety, are specifically designed to complement your knowledge and understanding of HVAC and PAT testing.</p> <p>After completing this course, you will have an in-depth understanding of HVAC and PAT testing, as well as the necessary skills and expertise to excel in your career. So what are you waiting for? Enrol right now!</p> <p><strong>This bundle comprises the following courses:</strong></p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Heating, Ventilation and Air Conditioning (HVAC) Technician at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in Portable Appliance Testing (PAT) Training at QLS Level 5</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 03:</strong> Basic AC Circuit Analysis</li><li><strong>Course 04:</strong> Digital Electric Circuits &amp; Intelligent Electrical Devices</li><li><strong>Course 05:</strong> Electrical Engineering for Electrical Substations</li><li><strong>Course 06:</strong> Power Electronics for Electrical Engineering</li><li><strong>Course 07:</strong> Advanced Electrical Safety</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Understand the principles of HVAC and how to design, install, maintain and repair HVAC systems.</li><li>Gain knowledge of the electrical safety standards and regulations for PAT Testing.</li><li>Learn about Basic AC Circuit Analysis, and Digital Electric Circuits &amp; Intelligent Electrical Devices.</li><li>Understand the fundamentals of Electrical Engineering for Electrical Substations and Power Electronics for Electrical Engineering.</li><li>Learn about Advanced Electrical Safety and how to mitigate electrical hazards in the workplace.</li><li>Master the techniques and methods of HVAC and PAT Testing.</li><li>Develop critical thinking and analytical skills to tackle complex problems in the field of HVAC and PAT Testing.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>This course bundle, HVAC and PAT Testing - QLS Level 5, is a comprehensive package designed to equip learners with the knowledge and skills required to excel in the field of HVAC and PAT Testing. The bundle includes two QLS-endorsed courses and five CPD QS-accredited relevant courses, providing learners with a complete understanding of the subject matter.</p> <p>The first QLS-endorsed course, Heating, Ventilation &amp; Air Conditioning (HVAC) Technician, covers everything from basic principles to advanced techniques, including air conditioning, heating systems, and ventilation. The second QLS-endorsed course, PAT Testing, is specifically designed to provide learners with the knowledge and skills to ensure that all electrical equipment in any workplace environment is safe to use.</p> <p>In addition, the five CPD QS-accredited relevant courses cover a range of topics, including Basic AC Circuit Analysis, Digital Electric Circuits &amp; Intelligent Electrical Devices, Electrical Engineering for Electrical Substations, Power Electronics for Electrical Engineering, and Advanced Electrical Safety. Upon completion of the course, learners will have gained an in-depth understanding of HVAC and PAT Testing, as well as the necessary skills and expertise to excel in their careers. With hardcopy certificates for the QLS-endorsed courses, learners will have tangible proof of their knowledge and skills, making them stand out in the job market.</p> <p><strong>Certification</strong></p> <p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p> <p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p> <p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        25 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals who are interested in pursuing a career in HVAC and PAT Testing.</li><li>Professionals who want to upskill or expand their knowledge in the field of HVAC and PAT Testing.</li><li>Engineers, electricians, and technicians who want to enhance their knowledge and skills in HVAC and PAT Testing.</li><li>Anyone who wants to gain a better understanding of HVAC and PAT Testing.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>HVAC Technician: £20k-£40k</li><li>Electrical Engineer: £25k-£55k</li><li>PAT Tester: £20k-£30k</li><li>Electrical Technician: £20k-£30k</li><li>Maintenance Engineer: £25k-£40k</li><li>Facilities Manager: £30k-£60k</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

NVQ Assessor

HVAC (Heat, Ventilation & Air Conditioning)

Vocational Training Charitable Trust (VTCT)

Heating Engineer

Level 5 - Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

HVAC and PAT Testing - QLS Level 5

<p>Do you want to improve your customer service skills and build stronger relationships with your customers? Look no further than the CRM and Phone-Based Customer Service bundle. This comprehensive bundle includes two QLS-endorsed courses and five CPD QS-accredited courses, providing you with the knowledge and skills you need to excel in the world of customer service.</p><p>The bundle's two QLS-endorsed courses, the Diploma in Customer Relationship Management (CRM) and Phone-Based Customer Service, cover fundamental topics such as communication skills, relationship management, and phone-based customer service techniques. These courses are designed to help learners understand the importance of customer service and how it can impact business success. Upon completing these courses, learners will receive a hardcopy certificate, which adds value to their resumes and impresses potential employers.</p><p>The five CPD QS-accredited courses in this bundle further enhance learners' skills in customer service. The courses cover essential topics such as KYC, assertiveness and self-confidence development, patient customer service training, winning customers efficiently, and customer service representation. These courses provide learners with the tools and knowledge needed to handle challenging customer service situations with ease.</p><p>This bundle is ideal for individuals who want to develop their customer service skills. Whether you are an entry-level employee or an experienced professional, this bundle provides you with the knowledge and credentials needed to succeed in the customer service industry. Enrol now in the CRM and Phone-Based Customer Service bundle to take the first step towards becoming a customer service expert.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong>Diploma in Customer Relationship Management (CRM) at QLS Level 4</li><li><strong>Course 02:</strong>Diploma in Phone-Based Customer Service Training at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> KYC</li><li><strong>Course 04:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07:</strong> Customer Service - Representative</li></ul><p><strong>Learning Outcomes</strong></p><p>Upon completing the CRM and Phone-Based Customer Service bundle, learners will be able to:</p><ul><li>Understand the fundamental principles of customer relationship management.</li><li>Use phone-based customer service techniques to handle challenging situations.</li><li>Develop effective communication skills to build stronger relationships with customers.</li><li>Apply assertiveness and self-confidence development techniques to succeed in customer service.</li><li>Implement patient customer service training to handle customer complaints.</li><li>Utilise KYC techniques to verify customer identities and prevent fraud.</li><li>Win customers efficiently and represent the company with professionalism.</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The CRM and Phone-Based Customer Service bundle includes two QLS-endorsed courses, Diploma in Customer Relationship Management (CRM) and a Phone-Based Customer Service. The Diploma in CRM covers fundamental topics such as CRM strategies, data analysis in CRM, deepening customer relationships, and handling customer complaints. Upon completing this course, learners will have the necessary knowledge to implement effective CRM strategies and handle customer complaints professionally.</p><p>The Phone-Based Customer Service course covers essential topics such as customer service communication strategies, building rapport over the phone, managing inbound and outbound calls, and problem-solving over the phone. This course is designed to help learners understand the importance of phone-based customer service and the skills required to succeed in this field. Upon completion of this course, learners will have the skills to handle challenging customer service situations over the phone professionally.</p><p><strong>Certificate</strong></p><p>The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS-endorsed courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The CRM and Phone-Based Customer Service bundle is ideal for:</p><ul><li>Customer service representatives who want to improve their skills.</li><li>Customer service managers who want to train their staff.</li><li>Entrepreneurs who want to enhance their customer service skills.</li><li>Individuals who want to pursue a career in customer service.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative - £18,000 to £25,000 per annum.</li><li>Customer Service Manager - £25,000 to £45,000 per annum.</li><li>Customer Experience Manager - £35,000 to £60,000 per annum.</li></ul><p><strong>Please note</strong> that the above salary ranges are for guidance only and can vary depending on factors such as location, industry, and experience.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Customer Relationship Management

CRM (Customer Relationship Management)

CRM and Phone Based Customer Service - QLS Endorsed

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p></p><p>This course can be valuable for anyone who needs to write basic SQL or Transact-SQL queries. This includes anyone working with data as a data analyst, a data engineer, a data scientist, a database administrator or a database developer. It can also be useful for others peripherally involved with data, or wanting to learn more about working with data such as solution architects, students and technology managers.</p><p></p><p></p><p>This course will teach the basics of Microsoft's dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database and, Azure Synapse Analytics.</p><p></p></div><div id="course-pills-2"><h3>1 - Introduction to Transact-SQL</h3> <ul> <li>Work with schemas</li> <li>Explore the structure of SQL statements</li> <li>Examine the SELECT statement</li> <li>Work with data types</li> <li>Handle NULLs</li> </ul> <h3>2 - Sort and filter results in T-SQL</h3> <ul> <li>Sort your results</li> <li>Limit the sorted results</li> <li>Page results</li> <li>Remove duplicates</li> <li>Filter data with predicates</li> </ul> <h3>3 - Combine multiple tables with JOINs in T-SQL</h3> <ul> <li>Understand joins concepts and syntax</li> <li>Use inner joins</li> <li>Use outer joins</li> <li>Use cross joins</li> <li>Use self joins</li> </ul> <h3>4 - Write Subqueries in T-SQL</h3> <ul> <li>Understand subqueries</li> <li>Use scalar or multi-valued subqueries</li> <li>Use self-contained or correlated subqueries</li> </ul> <h3>5 - Use built-in functions and GROUP BY in Transact-SQL</h3> <ul> <li>Categorize built-in functions</li> <li>Use scalar functions</li> <li>Use ranking and rowset functions</li> <li>Use aggregate functions</li> <li>Summarize data with GROUP BY</li> <li>Filter groups with HAVING</li> </ul> <h3>6 - Modify data with T-SQL</h3> <ul> <li>Insert data</li> <li>Generate automatic values</li> <li>Update data</li> <li>Delete data</li> <li>Merge data based on multiple tables</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans DP-080T00 Querying Data with Microsoft Transact-SQL training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the DP-080T00 Querying Data with Microsoft Transact-SQL course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Learning & Development

Design & Technology Courses (DT)

Data Skills

Trainers Course

Microsoft AZ-303

Teaching & Training

DP-080T00 Querying Data with Microsoft Transact-SQL

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for anyone seeking CCNA certification. The course also provides foundational knowledge for all support technicians involved in the basic installation, operation, and verification of Cisco networks. The job roles best suited to the material in this course are:<br />Entry-level network engineer<br />Network administrator<br />Network support technician<br />Help desk technician</p>Overview<p>This course will help you:<br />Learn the knowledge and skills to install, configure, and operate a small- to medium-sized network<br />Gain a foundation in the essentials of networking, security, and automation<br />Earn 30 CE credits toward recertification</p><p>The Implementing and Administering Cisco Solutions (CCNA) v2.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. This course helps you prepare to take the 200-301 CiscoÂ© Certified Network Associate (CCNAÂ©) exam. By passing this one exam, you earn the CCNA certification. This course also earns you 30 Continuing Education (CE) credits towards recertification.</p></div><div id="course-pills-2"><h4>Course Outline </h4><ul><li>Exploring the Functions of Networking ? Lecture</li><li>Introducing the Host-to-Host Communications Model ? Lecture</li><li>Operating Cisco IOS Software ? Lecture</li><li>Introducing LANs ? Lecture</li><li>Exploring the TCP/IP Link Layer ? Lecture</li><li>Starting a Switch ? Lecture</li><li>Introducing the TCP/IP Internet Layer, IPv4 Addressing, and Subnets ? Lecture</li><li>Explaining the TCP/IP Transport Layer and Application Layer ? Lecture</li><li>Exploring the Functions of Routing ? Lecture</li><li>Configuring a Cisco Router ? Lecture</li><li>Exploring the Packet Delivery Process ? Lecture</li><li>Troubleshooting a Simple Network ? Lecture</li><li>Introducing Basic IPv6 ? Lecture</li><li>Configuring Static Routing ? Lecture</li><li>Implementing VLANs and Trunks ? Lecture</li><li>Routing Between VLANs ? Lecture</li><li>Introducing OSPF ? Lecture</li><li>Building Redundant Switched Topologies ? Self-study</li><li>Improving Redundant Switched Topologies with EtherChannel ? Lecture</li><li>Exploring Layer 3 Redundancy ? Self-study</li><li>Introducing WAN Technologies ? Self-study</li><li>Explaining Basics of ACL ? Lecture</li><li>Enabling Internet Connectivity ? Lecture</li><li>Introducing QoS ? Self-study</li><li>Explaining Wireless Fundamentals ? Self-study</li><li>Introducing Architectures and Virtualization ? Self-study</li><li>Explaining the Evolution of Intelligent Networks ? Lecture</li><li>Introducing System Monitoring ? Lecture</li><li>Managing Cisco Devices ? Lecture</li><li>Examining the Security Threat Landscape ? Self-study</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Cisco Certified Network Associate (CCNA)

Certified in Cybersecurity (CC)

Cisco Certified Network Professional certification (CCNP)

CompTIA Network+

Cisco Certified Entry Networking Technician (CCENT)

Cisco Certified Internetwork Expert (CCIE)

Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Candidates for this course design, develop, secure, and troubleshoot Power Platform solutions. Candidates implement components of a solution that include application enhancements, custom user experience, system integrations, data conversions, custom process automation, and custom visualizations. Candidates will gain applied knowledge of Power Platform services, including in-depth understanding of capabilities, boundaries, and constraints.</p>Overview<p>After completing this course, students will be able to:<br />Create a technical design<br />Configure Common Data Service<br />Create and configure Power Apps<br />Configure business process automation<br />Extend the user experience<br />Extend the platform<br />Develop Integrations</p><p>The Microsoft Power Platform helps organizations optimize their operations by simplifying, automating and transforming business tasks and processes. In this course, students will learn how to build Power Apps, Automate Flows and extend the platform to complete business requirements and solve complex business problems.</p></div><div id="course-pills-2"><h4>Create a model-driven application in Power Apps</h4><ul><li>This module introduces you to creating a model-driven app in Power Apps that uses Common Data Service.</li></ul><h4>Get started using Common Data Service</h4><ul><li>This module will explain the concepts behind and benefits of Common Data Service. Creating an environment, entities, fields and options sets are also discussed.</li></ul><h4>Create a canvas app in Power Apps</h4><ul><li>This module introduces you to Power Apps, helps you create and customize an app, and then manage and distribute it. It will also show you how to provide the best app navigation, and build the best UI using themes, icons, images, personalization, different form factors, and controls.</li></ul><h4>Automate a business process using Power Automate</h4><ul><li>This module introduces you to Power Automate, teaches you how to build workflows, and how to administer flows.</li></ul><h4>Create a business process flow in Power Automate</h4><ul><li>This module introduces you to creating business process flows in Power Automate</li></ul><h4>Introduction to developing with Power Platform</h4><ul><li>This module is the first step in learning about platform, tools, and the ecosystem of the Power Platform</li></ul><h4>Extending the Power Platform user experience Model Driven apps</h4><ul><li>This module describes how to create client scripting, perform common actions with client script, and automate business process flow with client scrip. Learn about what client script can do, rules, and maintaining scripts. Discover when to use client script as well as when not to use client script.</li></ul><h4>Create components with Power Apps Component Framework</h4><ul><li>This module describes how to get started with Power Apps Component Framework with an introductory module on the core concepts and components. Then it shows you how to build a component and work with advanced Power Apps Component Framework features.</li></ul><h4>Extending the Power Platform Common Data Service</h4><ul><li>This module looks at the tools and resources needed for extending the Power Platform. We'll start with looking at the SDKs, the extensibility model, and event framework. This learning path also covers when to use plug-ins. Configuration of plug-ins as well as registering and deploying plug-ins.</li></ul><h4>Integrate with Power Platform and Common Data Service</h4><ul><li>This module describes how to integrate with Common Data Service using code by learning about Common Data Service API. Get an in-depth overview of options available with Common Data Service to integrate data and events to Azure.</li></ul><h4>Extend Power Apps portals</h4><ul><li>This module describes how to transform a content portal into a full web app interacting with Common Data Service. We will also cover the options available to customizers and developers to extend the portal functionality and integrate with Office 365, Power Platform, and Azure components.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans PL-400T00 Microsoft Power Platform Developer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the PL-400T00 Microsoft Power Platform Developer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft PL-900

Microsoft Power Apps

Power Apps

Microsoft Power Platform

Microsoft Power Automate

PL-400T00 Microsoft Power Platform Developer

Microsoft Certification

Microsoft 365

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-700

MS-102T00 Microsoft 365 Administrator Essentials

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for Enterprise network staff responsible for help desk support, system administration, and network design.</p>Overview<p>At Course Completion: - Features and functions of Group Policy - Use Group Policy management tools to manage security policies - Design a Group Policy infrastructure - Group Policy processing architecture - Back up, restore, import, and copy Group Policy Objects through the Group Policy - Management Console - Use Windows PowerShell to manage Group Policy - Implement security using Group Policy - Configure the desktop environment with Group Policy - Configure roaming profiles and Folder Redirection - Assign and publish software packages - Implement AppLocker and software restriction policies - Create and deploy Administrative Templates - Configure Group Policy preferences</p><p>In this course, you will learn how to reduce costs and increase efficiencies in your network. You will discover how to consolidate the administration of an enterprise IT infrastructure with Group Policy, and you will learn to control and manage computer systems and domain users running Windows Server 2016 and Windows clients. Create Group Policies, implement administrative and security templates, and determine best practices when deploying software packages. Walk away with the experience and tools needed to optimize your enterprise systems and networks, implement administrative and security templates, and determine best practices when deploying software packages.</p></div><div id="course-pills-2"><h3>1 - Introduction to Configuration Management</h3> <ul> <li>Configuration Management Overview</li> <li>Configuration Management Using Group Policy</li> <li>Group Policy Features Introduced with Later Versions of Windows</li> <li>Using Windows PowerShell in the Configuration Management Process</li> </ul> <h3>2 - Using Group Policy Management Tools</h3> <ul> <li>Local and Domain Policies</li> <li>Using Group Policy Management Console</li> <li>Understanding Group Policy Refresh</li> </ul> <h3>3 - Designing a Group Policy Infrastructure</h3> <ul> <li>Design Stages for a Group Policy Infrastructure</li> <li>Planning your Group Policy Design</li> <li>Designing Your Group Policy Solution</li> <li>Deploying Your Group Policy Solution</li> <li>Managing Your Group Policy Solution</li> </ul> <h3>4 - Understanding the Architecture of Group Policy Processing</h3> <ul> <li>Group Policy Components in AD DS</li> <li>Understanding the Group Policy Deployment Order</li> <li>Modifying Group Policy Processing</li> </ul> <h3>5 - Troubleshooting and Backing Up GPOs</h3> <ul> <li>Using Group Policy Troubleshooting Tools</li> <li>Integration of RSoP Functionality</li> <li>Group Policy Logging Options</li> <li>Backing Up, Restoring, Importing, and Copying GPOs</li> <li>Building Migration Tables</li> </ul> <h3>6 - Securing Windows Using Group Policy</h3> <ul> <li>Exploring the Windows Security Architecture</li> <li>Securing User Accounts</li> <li>Exploring Security Policies</li> <li>Windows Firewall with Advanced Security</li> <li>Implementing Domain Security</li> <li>Security Policy Options for Window Client and Windows Server</li> </ul> <h3>7 - Implementing Application Security Using Group Policy</h3> <ul> <li>Managing UAC Settings</li> <li>Defending Against Malware</li> <li>Using AppLocker to Restrict Software</li> <li>Implementing Windows App Security Settings</li> </ul> <h3>8 - Configuring the Desktop Environment with Group Policy</h3> <ul> <li>Exploring Script Types and Controlling Script Execution</li> <li>Defining the Desktop, Start Menu, and Taskbar Settings</li> <li>Defining the Control Panel Settings</li> <li>Defining the Windows Components Settings</li> <li>Configuring the Printer Management and Pruning Settings</li> <li>Defining the Network Settings</li> <li>Discovering the new Group Policy Settings</li> </ul> <h3>9 - Implementing User State Virtualization</h3> <ul> <li>Configuring Folder Redirection</li> <li>Managing Offline Files</li> <li>Implementing User Experience Virtualization</li> <li>OneDrive for Business</li> </ul> <h3>10 - Assigning and Publishing Software Packages</h3> <ul> <li>Using MSI Packages to Distribute Software</li> <li>Using Group Policy as a Software Deployment Method</li> <li>Deploying Software</li> <li>Setting Up Distribution Points</li> <li>Using the Systems Center Configuration Manager to Distribute Software</li> </ul> <h3>11 - Configuration Management with Windows PowerShell</h3> <ul> <li>Introducing Windows PowerShell</li> <li>Using Windows PowerShell</li> <li>Writing PowerShell Scripts</li> <li>Windows PowerShell Library for Group Policy</li> <li>Windows PowerShell-Based Logon Scripts</li> </ul> <h3>12 - Implementing PowerShell Desired State Configuration</h3> <ul> <li>Introducing Group Policy Preferences</li> <li>Comparing Preferences and Policy Settings</li> <li>Options for Applying Preferences</li> <li>Configure Preference Settings</li> </ul> <h3>13 - Configuring Group Policy Preferences</h3> <ul> <li>Introducing Group Policy Preferences</li> <li>Comparing Preferences and Policy Settings</li> <li>Options for Applying Preferences</li> <li>Configuring Preferences Settings</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans 50255 Managing Windows Environments with Group Policy training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the 50255 Managing Windows Environments with Group Policy course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

CompTIA Security+

50255 Managing Windows Environments with Group Policy

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for people who are seeking to launch a career in cybersecurity.</p>Overview<p>Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents.</p><p>CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn.<br /> <br /> CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs.</p></div><div id="course-pills-2"><h3>Lesson 1: Summarize Fundamental Security Concepts</h3> <ul> <li>Security Concepts</li> <li>Security Controls</li> </ul> <h3>Lesson 2: Compare Threat Types</h3> <ul> <li>Threat Actors</li> <li>Attack Surfaces</li> <li>Social Engineering</li> </ul> <h3>Lesson 3: Explain Cryptographic Solutions</h3> <ul> <li>Cryptographic Algorithms</li> <li>Public Key Infrastructure</li> <li>Cryptographic Solutions</li> </ul> <h3>Lesson 4: Implement Identity and Access Management</h3> <ul> <li>Authentication</li> <li>Authorization</li> <li>Identity Management</li> </ul> <h3>Lesson 5: Secure Enterprise Network Architecture</h3> <ul> <li>Enterprise Network Architecture</li> <li>Network Security Appliances</li> <li>Secure Communications</li> </ul> <h3>Lesson 6: Secure Cloud Network Architecture</h3> <ul> <li>Cloud Infrastructure</li> <li>Embedded Systems and Zero Trust Architecture</li> </ul> <h3>Lesson 7: Explain Resiliency and Site Security Concepts</h3> <ul> <li>Asset Management</li> <li>Redundancy Strategies</li> <li>Physical Security</li> </ul> <h3>Lesson 8: Explain Vulnerability Management</h3> <ul> <li>Device and OS Vulnerabilities</li> <li>Application and Cloud Vulnerabilities</li> <li>Vulnerability Identification Methods</li> <li>Vulnerability Analysis and Remediation</li> </ul> <h3>Lesson 9: Evaluate Network Security Capabilities</h3> <ul> <li>Network Security Baselines</li> <li>Network Security Capability Enhancement</li> </ul> <h3>Lesson 10: Assess Endpoint Security Capabilities</h3> <ul> <li>Implement Endpoint Security</li> <li>Mobile Device Hardening</li> </ul> <h3>Lesson 11: Enhance Application Security Capabilities</h3> <ul> <li>Application Protocol Security Baselines</li> <li>Cloud and Web Application Security Concepts</li> </ul> <h3>Lesson 12: Explain Incident Response and Monitoring Concepts</h3> <ul> <li>Incident Response</li> <li>Digital Forensics</li> <li>Data Sources</li> <li>Alerting and Monitoring Tools</li> </ul> <h3>Lesson 13: Analyze Indicators of Malicious Activity</h3> <ul> <li>Malware Attack Indicators</li> <li>Physical and Network Attack Indicators</li> <li>Application Attack Indicators</li> </ul> <h3>Lesson 14: Summarize Security Governance Concepts</h3> <ul> <li>Policies, Standards, and Procedures</li> <li>Change Management</li> <li>Automation and Orchestration</li> </ul> <h3>Lesson 15: Explain Risk Management Processes</h3> <ul> <li>Risk Management Processes and Concepts</li> <li>Vendor Management Concepts</li> <li>Audits and Assessments</li> </ul> <h3>Lesson 16: Summarize Data Protection and Compliance Concepts</h3> <ul> <li>Data Classification and Compliance</li> <li>Personnel Policies</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Security Plus Certification (Exam SY0-601) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Security Plus Certification (Exam SY0-601) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certificate in Information Security Management Principles (CISMP)

Certified Cyber Professional (CCP)

CompTIA A+

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed primarily for cybersecurity practitioners who perform job functions related to protecting information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation. This course focuses on the knowledge, ability, and skills necessary to provide for the defense of those information systems in a cybersecurity context, including protection, detection, analysis, investigation, and response processes. In addition, the course ensures that all members of an IT team?everyone from help desk staff to the Chief Information Officer?understand their role in these security processes.</p>Overview<p>In this course, you will assess and respond to security threats and operate a systems and network security analysis platform.   You will:  - Assess information security risk in computing and network environments.  - Analyze reconnaissance threats to computing and network environments.  - Analyze attacks on computing and network environments.  - Analyze post-attack techniques on computing and network environments.  - Implement a vulnerability management program.  - Collect cybersecurity intelligence.  - Analyze data collected from security and event logs.  - Perform active analysis on assets and networks.  - Respond to cybersecurity incidents.  - Investigate cybersecurity incidents.  - Address security issues with the organization's technology architecture.</p><p>The course introduces tools and tactics to manage cybersecurity risks, identify various types of common threats, evaluate the organization's security, collect and analyze cybersecurity intelligence, and handle incidents as they occur.</p></div><div id="course-pills-2"><h3>1 - ASSESSING INFORMATION SECURITY RISK</h3> <ul> <li>Identify the Importance of Risk Management</li> <li>Assess Risk</li> <li>Mitigate Risk</li> <li>Integrate Documentation into Risk Management</li> </ul> <h3>2 - ANALYZING RECONNAISSANCE THREATS TO COMPUTING AND NETWORK ENVIRONMENTS</h3> <ul> <li>Assess the Impact of Reconnaissance Incidents</li> <li>Assess the Impact of Social Engineering</li> </ul> <h3>3 - ANALYZING ATTACKS ON COMPUTING AND NETWORK ENVIRONMENTS</h3> <ul> <li>Assess the Impact of System Hacking Attacks</li> <li>Assess the Impact of Web-Based Attacks</li> <li>Assess the Impact of Malware</li> <li>Assess the Impact of Hijacking and Impersonation Attacks</li> <li>Assess the Impact of DoS Incidents</li> <li>Assess the Impact of Threats to Mobile Security</li> <li>Assess the Impact of Threats to Cloud Security</li> </ul> <h3>4 - ANALYZING POST-ATTACK TECHNIQUES</h3> <ul> <li>Assess Command and Control Techniques</li> <li>Assess Persistence Techniques</li> <li>Assess Lateral Movement and Pivoting Techniques</li> <li>Assess Data Exfiltration Techniques</li> <li>Assess Anti-Forensics Techniques</li> </ul> <h3>5 - MANAGING VULNERABILITIES IN THE ORGANIZATION</h3> <ul> <li>Implement a Vulnerability Management Plan</li> <li>Assess Common Vulnerabilities</li> <li>Conduct Vulnerability Scans</li> <li>Conduct Penetration Tests on Network Assets</li> </ul> <h3>6 - COLLECTING CYBERSECURITY INTELLIGENCE</h3> <ul> <li>Deploy a Security Intelligence Collection and Analysis Platform</li> <li>Collect Data from Network-Based Intelligence Sources</li> <li>Collect Data from Host-Based Intelligence Sources</li> </ul> <h3>7 - ANALYZING LOG DATA</h3> <ul> <li>Use Common Tools to Analyze Logs</li> <li>Use SIEM Tools for Analysis</li> </ul> <h3>8 - PERFORMING ACTIVE ASSET AND NETWORK ANALYSIS</h3> <ul> <li>Analyze Incidents with Windows-Based Tools</li> <li>Analyze Incidents with Linux-Based Tools</li> <li>Analyze Malware</li> <li>Analyze Indicators of Compromise</li> </ul> <h3>9 - RESPONDING TO CYBERSECURITY INCIDENTS</h3> <ul> <li>Deploy an Incident Handling and Response Architecture</li> <li>Mitigate Incidents</li> <li>Prepare for Forensic Investigation as a CSIRT</li> </ul> <h3>10 - INVESTIGATING CYBERSECURITY INCIDENTS</h3> <ul> <li>Apply a Forensic Investigation Plan</li> <li>Securely Collect and Analyze Electronic Evidence</li> <li>Follow Up on the Results of an Investigation</li> </ul> <h3>11 - ADDRESSING SECURITY ARCHITECTURE ISSUES</h3> <ul> <li>Remediate Identity and Access Management Issues</li> <li>Implement Security During the SDLC</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Cybersecurity Analyst Certification (CySA Plus) (Exam CS0-003) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Cybersecurity Analyst Certification (CySA Plus) (Exam CS0-003) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Cyber Security

CompTIA Cybersecurity Analyst (CySA+)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Individuals in various job roles who are involved in leading, managing, and participating in small to medium scale projects.</p>Overview<p>Upon successful completion of this course, students will be able to:  Identify the fundamentals of project management.  Perform the pre-project setup.  Initiate a project.  Plan project strategies.  Develop project schedules.  Plan project staffing, communication, and quality.  Plan project risk management.  Plan project costs.  Plan project procurements.  Plan for change management and transitions.  Manage project execution.  Manage project procurement.  Control project performance.  Monitor and control the triple constraints.  Monitor project risks and procurements.  Perform the project closure processes.</p><p>In this course, students will apply recognized practices of project management and understand a project?s life cycle and roles and skills necessary to effectively initiate, plan, execute, monitor and control, and close a project.</p></div><div id="course-pills-2"><h3>1 - Exploring Project Management Fundamentals</h3> <ul> <li>Examine the Basics of Project Management</li> <li>Describe the Project Life Cycle</li> <li>Examine Organizational Influences on Project Management</li> </ul> <h3>2 - Performing the Pre-Project Setup</h3> <ul> <li>Create a Project Concept Definition Statement</li> <li>Examine Project Selection</li> <li>Determine Strategic and Operational Relevance</li> <li>Perform Project Feasibility</li> <li>Determine Technical Requirements</li> </ul> <h3>3 - Initiating a Project</h3> <ul> <li>Prepare a Project Statement of Work</li> <li>Create a Project Charter</li> <li>Identify Project Stakeholders</li> </ul> <h3>4 - Planning Project Strategy</h3> <ul> <li>Identify Elements of the Project Management Plan and Subsidiary Plans</li> <li>Determine Stakeholder Needs</li> <li>Create a Scope Statement</li> <li>Develop a Work Breakdown Structure</li> </ul> <h3>5 - Developing the Project Schedule</h3> <ul> <li>Create an Activity List</li> <li>Create a Project Schedule Network Diagram</li> <li>Identify Resources</li> <li>Estimate Time</li> <li>Develop a Project Schedule</li> <li>Identify the Critical Path</li> <li>Optimize the Project Schedule</li> <li>Create a Schedule Baseline</li> </ul> <h3>6 - Planning Human Resources, Communication, and Quality</h3> <ul> <li>Create a Human Resource Plan</li> <li>Create a Communications Management Plan</li> <li>Create a Quality Management Plan</li> </ul> <h3>7 - Planning Project Risk Management</h3> <ul> <li>Examine a Risk Management Plan</li> <li>Identify Project Risks and Triggers</li> <li>Perform Qualitative Risk Analysis</li> <li>Perform Quantitative Risk Analysis</li> <li>Develop a Risk Response Plan</li> </ul> <h3>8 - Planning Project Costs</h3> <ul> <li>Estimate Project Costs</li> <li>Estimate the Cost Baseline</li> <li>Reconcile Funding and Costs</li> </ul> <h3>9 - Planning Project Procurements</h3> <ul> <li>Plan Project Procurements</li> <li>Prepare a Procurement Statement of Work</li> <li>Prepare a Procurement Document</li> </ul> <h3>10 - Planning for Change Management and Transitions</h3> <ul> <li>Develop an Integrated Change Control System</li> <li>Develop a Transition Plan</li> </ul> <h3>11 - Managing Project Execution</h3> <ul> <li>Direct Project Execution</li> <li>Execute a Quality Assurance Plan</li> <li>Assemble a Project Team</li> <li>Develop a Project Team</li> <li>Manage a Project Team</li> <li>Distribute Project Information</li> <li>Manage Stakeholder Relationships and Expectations</li> </ul> <h3>12 - Managing Project Procurement</h3> <ul> <li>Obtain Responses from Sellers</li> <li>Determine Project Sellers</li> </ul> <h3>13 - Control Project Performance</h3> <ul> <li>Monitor and Control Project Work</li> <li>Manage Project Changes</li> <li>Report on Project Performance</li> </ul> <h3>14 - Monitor and Control the Triple Constraints</h3> <ul> <li>Control Project Scope</li> <li>Control Project Schedule</li> <li>Control Project Costs</li> <li>Manage Project Quality</li> </ul> <h3>15 - Monitoring Project Risks and Procurements</h3> <ul> <li>Control Project Risks</li> <li>Managing Vendors and Procurements</li> </ul> <h3>16 - Performing the Project Closure Processes</h3> <ul> <li>Deliver the Final Product</li> <li>Close Project Procurements</li> <li>Conduct a Closeout Meeting</li> <li>Close a Project</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Project Plus Certification (Exam PK0-005) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Project Plus Certification (Exam PK0-005) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certificate in Teaching Program (CTP)

Project Management Professional (PMP)

Project Management

CompTIA Project+

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for IT professionals whose primary job responsibility is the management of servers and other devices running the Linux operating system. A typical student in this course should have at least nine months of hands-on Linux experience and at least one and a half years of IT experience in other computing environments. The target student should wish to expand their skillset to support their career in Linux system administration and operation. This course is also designed for students who are seeking the CompTIA Linux+ certification and who want to prepare for Exam XK0-005. The Linux+ certification can validate the student's understanding and skill in configuring, monitoring, and supporting Linux systems.</p>Overview<p>In this course, you will configure, operate, and troubleshoot Linux systems. You will:  - Perform basic Linux tasks.  - Manage users and groups.  - Manage permissions and ownership.  - Manage storage.  - Manage files and directories.  - Manage kernel modules.  - Manage the Linux boot process.  - Manage system components.  - Manage devices.  - Manage networking.  - Manage packages and software.  - Secure Linux systems.  - Write and execute Bash shell scripts.  - Automate tasks.  - Plan and perform a Linux installation.</p><p>The Official CompTIAÂ© Linux+Â© courseware builds on your existing experience with systems operations and administration to provide you with the knowledge and skills required to configure, manage, operate, and troubleshoot a Linux environment by using security best practices, scripting, and automation. This course will also prepare you for the Exam XKO-005.</p></div><div id="course-pills-2"><h3>1 - PERFORMING BASIC LINUX TASKS</h3> <ul> <li>Identify the History and Development of Linux</li> <li>Enter Shell Commands</li> <li>Get Help Using Linux</li> </ul> <h3>2 - MANAGING USERS AND GROUPS</h3> <ul> <li>Assume Superuser Privileges</li> <li>Create, Modify, and Delete Users</li> <li>Create, Modify, and Delete Groups</li> <li>Query Users and Groups</li> <li>Configure Account Profiles</li> </ul> <h3>3 - MANAGING PERMISSIONS AND OWNERSHIP</h3> <ul> <li>Modify File and Directory Permissions</li> <li>Modify File and Directory Ownership</li> <li>Configure Special Permissions and Attributes</li> <li>Troubleshoot Permissions Issues</li> </ul> <h3>4 - MANAGING STORAGE</h3> <ul> <li>Create Partitions</li> <li>Manage Logical Volumes</li> <li>Mount File Systems</li> <li>Manage File Systems</li> <li>Navigate the Linux Directory Structure</li> <li>Troubleshoot Storage Issues</li> </ul> <h3>5 - MANAGING FILES AND DIRECTORIES</h3> <ul> <li>Create and Edit Text Files</li> <li>Search for Files</li> <li>Perform Operations on Files and Directories</li> <li>Process Text Files</li> <li>Manipulate File Output</li> </ul> <h3>6 - MANAGING KERNEL MODULES</h3> <ul> <li>Explore the Linux Kernel</li> <li>Install and Configure Kernel Modules</li> <li>Monitor Kernel Modules</li> </ul> <h3>7 - MANAGING THE LINUX BOOT PROCESS</h3> <ul> <li>Configure Linux Boot Components</li> <li>Configure GRUB 2</li> </ul> <h3>8 - MANAGING SYSTEM COMPONENTS</h3> <ul> <li>Configure Localization Options</li> <li>Configure GUIs</li> <li>Manage Services</li> <li>Troubleshoot Process Issues</li> <li>Troubleshoot CPU and Memory Issues</li> </ul> <h3>9 - MANAGING DEVICES</h3> <ul> <li>Identify the Types of Linux Devices</li> <li>Configure Devices</li> <li>Monitor Devices</li> <li>Troubleshoot Hardware Issues</li> </ul> <h3>10 - MANAGING NETWORKING</h3> <ul> <li>Identify TCP/IP Fundamentals</li> <li>Identify Linux Server Roles</li> <li>Connect to a Network</li> <li>Configure DHCP and DNS Client Services</li> <li>Configure Cloud and Virtualization Technologies</li> <li>Troubleshoot Networking Issues</li> </ul> <h3>11 - MANAGING PACKAGES AND SOFTWARE</h3> <ul> <li>Identify Package Managers</li> <li>Manage RPM Packages with YUM</li> <li>Manage Debian Packages with APT</li> <li>Configure Repositories</li> <li>Acquire Software</li> <li>Build Software from Source Code</li> <li>Troubleshoot Software Dependency Issues</li> </ul> <h3>12 - SECURING LINUX SYSTEMS</h3> <ul> <li>Implement Cybersecurity Best Practices</li> <li>Implement Identity and Access Management Methods</li> <li>Configure SELinux or AppArmor</li> <li>Configure Firewalls</li> <li>Implement Logging Services</li> <li>Back Up, Restore, and Verify Data</li> </ul> <h3>13 - WORKING WITH BASH SCRIPTS</h3> <ul> <li>Customize the Bash Shell Environment</li> <li>Identify Scripting and Programming Fundamentals</li> <li>Write and Execute a Simple Bash Script</li> <li>Incorporate Control Statements in Bash Scripts</li> </ul> <h3>14 - AUTOMATING TASKS</h3> <ul> <li>Schedule Jobs</li> <li>Implement Version Control Using Git</li> <li>Identify Orchestration Concepts</li> </ul> <h3>15 - INSTALLING LINUX</h3> <ul> <li>Prepare for Linux Installation</li> <li>Perform the Installation</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Linux Plus Certification (Exam XK0-005) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Linux Plus Certification (Exam XK0-005) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

IT Certifications

Linux Administration

LPIC-1:Linux Administrator

CompTIA Linux+

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p><p>This three-day instructor-led course is aimed at modern device management professionals looking to manage their enterprise devices using Microsoft Intune. This course will cover Enrolment, Application Management, Endpoint Security and Windows Autopilot as well as Azure Active Directory Conditional Access and Identity Protection. The delegates will learn how to enroll devices, deploy applications and manage them to maximize user productivity and device security.</p></div><div id="course-pills-2"><h3>1: Introduction to Microsoft Intune</h3> <ul> <li> Mobile Device Management</li> <li>Microsoft Intune</li> <li> Azure Active Directory</li> <li>AAD Identity Protection</li> <li> AAD Conditional Access</li></ul>  <h3>2: Microsoft Intune Device Management</h3><ul> <li>Enrolling Devices</li> <li> Device Compliance</li> <li> Device Profiles</li> <li>Device Updates</li></ul>  <h3>3: Microsoft Intune Application Management</h3><ul> <li> Application Management</li> <li> Deploying Applications</li> <li> Application Configuration</li> <li> Managing Applications</li> <li> Policy Sets and Guided Scenarios</li></ul>  <h3>4: Microsoft Intune Endpoint Security</h3><ul> <li> Security Baselines and tasks</li> <li> Antivirus</li> <li>Disk Encryption</li> <li>Firewall</li> <li>Atack Surface reduction</li> <li> Endpoint detection and response</li> <li> Account Protection</li></ul>  <h3>5: Deploying Windows with Windows Autopilot</h3><ul> <li> Windows Autopilot overview</li> <li> Preparing for Windows Autopilot deployment</li> <li>Deploying Windows 11 using Windows Autopilot</li></ul>  <h3>6: Microsoft Intune Additional and Premium Features</h3><ul> <li> Remote Help</li> <li> Tunnel for Mobile Application Management</li> <li>Endpoint Privilege Management</li> <li> Advanced Endpoint Analytics</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans 55399 Implementing and Managing Microsoft Intune training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the 55399 Implementing and Managing Microsoft Intune course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

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