Customer Relationship and Phone Based Service - Endorsed Training

Description

Looking to improve your customer service skills and build better relationships with your clients? Look no further than our endorsed Customer Relationship and Phone-Based Service training course, endorsed by the Quality Licence Scheme!

Our Customer Relationship and Phone-Based Service training course cover everything from the basics of customer service to advanced techniques for building strong relationships with your clients. You will learn how to handle difficult customers, how to manage phone-based interactions effectively, and how to handle customer complaints with tact and professionalism. We will also teach you how to develop strategies for building long-term relationships with your clients and how to use technology to improve your customer service skills.

By completing our endorsed training course, you will receive a hardcopy certificate endorsed by the Quality Licence Scheme, demonstrating to prospective clients and employers that you have the necessary skills and knowledge to succeed in the industry.

The Quality Licence Scheme is a leading accreditation body, recognised by employers and educational institutions worldwide. This endorsement guarantees that our course meets the highest quality standards and that you will receive the best possible education.

Investing in our endorsed Customer Relationship and Phone-Based Service training course is an investment in your career. With the skills and knowledge you gain from our course, you will be well-equipped to pursue a career in customer service and take advantage of the many opportunities available in this exciting and dynamic field. Enrol today and take the first step towards a successful career in customer service!

This bundle comprises the following courses:

QLS Endorsed Courses:

• Course 01: Diploma in Phone-Based Customer Service Training at QLS Level 5
• Course 02: Diploma in CRM at QLS Level 4

CPD QS Accredited Courses:

• Course 03: KYC
• Course 04: Assertiveness and Self-Confidence Development
• Course 05: Patient Customer Service Training
• Course 06: Win Customers Efficiently: Customer Service Diploma
• Course 07: Customer Service - Representative
  

Learning Outcomes

• Master the art of phone-based customer service and customer relationship management
• Develop skills in handling difficult customers and resolving complaints effectively
• Understand the principles of KYC (Know Your Customer) and patient customer service training
• Learn to build long-term relationships with your clients and use technology to improve your customer service skills
• Develop confidence and assertiveness in dealing with clients
• Receive a hardcopy certificate from the Quality Licence Scheme, demonstrating your proficiency in customer service and relationship management
• Be prepared to pursue a career in customer service, sales, or account management

Please Note: Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Our endorsed Customer Relationship and Phone-Based Service training bundle includes two essential courses for anyone looking to build a career in customer service. In the Phone-Based Customer Service course, you will learn the latest techniques for providing effective customer service over the phone. Our experienced instructors will guide you through the entire process and provide you with the skills necessary to handle difficult customers, manage phone-based interactions effectively, and handle customer complaints tactfully and professionally.

In the CRM course, you will learn the principles of customer relationship management, including building long-term relationships with your clients, using technology to improve customer service, and developing strategies for customer retention. This course is essential for anyone seeking a sales or account management career, as it will provide you with the skills and knowledge necessary to succeed in this competitive field.

Certification

In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.

The Quality Licence Scheme stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.

Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently delivered to their doorstep!

CPD

Who is this course for?

Career path

Certificates